EE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.1 stars
  • Customer Service
    3.4 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 3058 customer ratings since 2018-03-22 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1404 Customer Reviews for EE

Reviewer Location Reviewing Date Ratings
Signed up after getting fed up with Sky recently. Had no idea I would be subjected to a non UK call centre whose sole objective seems to be to waste my time and mumble platitudes. Very polite but very pointless and I do not use any company that cant even be bothered to invest in providing support from the same country as their customer base. Will be terminating the contract as it hasn't been 14 days yet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
UK EE  
I bought 3 Amazon Fire TV sticks, 1 of which is Fire TV
I acknowledge now have quite a lot of devices attched, but I regret moving from Sky, apart from the price.
You get what you pay for.
Bandwidth is being throttled quite significantly.
Calls to EE customer service ended up with the impractical solution being to take devices off and then did not want to know, when I could benefit from an upgraded router.
Overall, unsatisfied.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Kent EE  
Moving house with EE is dreadful. Delayed by 3 to 4 weeks without broadband and 2 weeks with out phone, despite having arranged and agreeing it 3 weeks before moving - delayed our move date to coincide with the EEC installation date. EE cancelled my order without telling or asking me - meaning that I had to go back to the usual order wait time - absolutely speachless with rage and disbelief.
Then they sent me threatening letter reminding that I had 6 months of my contract to run and demanding £180, as I had terminated my connection at my old address - (they could work out that I was trying to move and they had my new address!).
If I was not going to lose £180 I would have gladly swapped
Now broadband is down and has been for 36 hours - we live in a city, the exchange is nearby - this is a BT issue - they can't fix their exchange.

The broadband drops out for a few minutes several times each day

I would not recommend EE or BT or any service that relies on BT I am going back to Virgin as soon as I can.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Norwich EE  
Live in High Street, same road as telephone exchange and still connected directly to the exchange by copper cable. This means we cannot have a fibre service until at some unknown future date BT update the cabling. So for years broadband is flaky with fluctuating speeds of between 7 & 15 mbs download and regular service interruption through line drops. EE & BT cannot improve the service until fibre is made available.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Polesworth EE  
Retro style is fashionable in many areas, one can buy retro cars, clothes, furniture even wallpaper.
Lovers of nostalgic styles will be happy to note that EE have now launched their retro internet package. With EE "Broadband" you can now experience the internet as it was in the good old 1990's with abysmal download speeds and repeated dropped connection for seemingly no reason what so ever. hurrah I hear you say, for how long has the word buffering been missing from our lives. The excitement of waiting for a simple email to open, the near stalling of your connection when six o'clock approaches. Its all back with EE's internet package unfortunately they seem to have missed out the old 56k dialling tone which is a shame but otherwise its the complete experience of historical internet access.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Saddleworth EE  
okay if you never need to use customer service...
broadband worked well but would be throttled at timees.

i had an issue and called the customer service which was based in india. only wanted to make a minor change and they were utterly incompetent. Sending from department to department and then in the end saying the classic "our systems are down can you call back"

with so many other companies out there i've decided to just cancel my broadband with EE for one with actual customer service.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
bradford EE  
It is cheaper than BT, and faster than BT too (moved to fibre, and i still cost less). BUT I've been calling them non-stop for five days now (well, once approximately every hour) to get help with a technical issue. Every time I have had the message "There is currently no-one available to take you call <disconnect>".
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Somerset EE  
I have been with EE for 5 years. I with no problems. my bill was getting high so I contacted customer service who offered me a great deal for 2 years, the problem now is my internet connection is so slow and cuts out which is annoying when I want to watch a TV programme. I think its a case of you get hat you pay for.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
berkshire EE  
I switched over from aol and it took almost 7 weeks to get up and running but I have had nothing but trouble ever since. Patronising technical support /customer service from the Indian call centre who are forever putting me on mute or hanging up when they can't fix the problem of intermittent connection and terrible speeds ready to cancel.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Argyll Scotland EE  
PATHETIC, Avoid it, worst service you can get. Ordered a house move request, 15 days and engineer visit is done and still no sign of Broadband. I have spent hours on costly PHONE CALLS. You will reach customer care in 30 min waiting time and then customer care people will transfer your calls 5-6 times and in end some one will hang up. FRUSTRATED !! .... Please avoid. I will now have break contract and pay 100£ and shift to perhaps Virgin or someone else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
London EE  
I would only recommend EE if you had no other option!
When the service went wrong, it took 3 months, 7 visits and 5 days off work to resolve. They closed the fault twice whilst it was still open with BT. As a 'good will gesture', they kindly gave me 3 months free - the same period that it didn't work for.
Shambles of a company that I am transferring both mobile and home accounts from.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Brsitol, UK EE  
I got my act sorted when told that fsnet will be discontinued end of May and signed up to Gmail and sorted well in advance only to find orange / Ee continued the server until today which caused some problems this last month but today I have not been able to send or receieve emails and was told when I phoned 10am that by 6pm all should be fine. A busy day running a business with no email and now just finished 9.30pm and no one available to talk to. Nice some can finish early and leave behind faults and poor customer service until the next day. What do I do in the meantime unable to run my business...and where is my refund of months payment of poor service, if I treated my clients like this and just 'walked off' leaving problems on a very important change-over day, I wouldn't exist. I would have thought all working through the night to make sure the inconvenience caused to customer resolved....
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Moreton in Marsh EE  
EE have become very poor in all areas that I have been unfortunate enough to bare witness to.
Their internet speed is ok when it works and is fine to stream using Youtube but it intermittently goes down for several hours at a time with no known cause. I expect more than this from my isp! I left talktalk because they were even worse, now EE are slowly sliding down the same route that talktalk did: Too many customers, not enough of the customer's money put into the infrastructure necessary to provide the customers with the reliable experience they expect for the amount of money they are paying.
I left EE's phone network because their pricing structure was designed so that I had to spend at least £15 a month to get usable internet. If you opt for the £10 option, you get 10mb a month (yes, that's right, 10mb in 2017!) of internet for your smartphone. my phone uses that communicating with the fb server once. 10mb is an insult and is the reason you no longer receive any money from me for mobile services. I expect better service than this for the money I am paying and if you won't provide it, I WILL go elsewhere. If you don't have the infrastructure to take on new customers then build new infrastructure or stop taking on new customers.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Wrexham EE  
Problem with the line, multiple calls and engineer visits, line constantly cutting out and stuttering not reliable, cuts streaming off locks apps up, game play hard latency problems, and all this could be fixed by not having fibre to my local green cabinet then an old fashioned copper wire to my house, pointless it's not fibre as a true connection, only to the area connection box then your on your own suckers.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Chippenham EE  
I bought this package as it was only going to cost me £2.50 a month and that I could remotely connect to my place of work. It turns out that the remote connectivity is not part of the package and it was definitely not mis-sold. You can have your £55 EE and keep your shoddy broadband and poor customer service. I'm off! I suppose you get what you pay for.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Buxton Derbyshire EE  
By far the worst company I have ever dealt with. Customer service is criminal, and they have cost me enormous amounts. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
edinburgh EE  
customer service is shocking. Will never use we broadband and more again. They never live up to there promises and they even lost my cancellation cheque even though sent by recorded delivery.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Derby EE  
The broadbanday speeds are generally less than you would like. WiFi too slow too often. I had no problems with the sky router I used previously. To top it all off customer service is a pain to deal with. Avoid ee fibre broadband. All the bad reviews are spot on. It wouldn't be worth it even if it was free.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Manchester EE  
Possibly one of the worst product experiences I’ve ever had. Was told a minimum of 1mbps download, up to around 4mbps. Actual download was about 0.01mbps. (That’s slower than dial-up). Reliability is a joke. At peak times you should expect it to cut out about once every ten minutes.
I can’t rate this product badly enough. If you decide to use it after reading this review - more fool you.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Basingstoke EE  
Without a doubt one of the worst broadband providers I have ever used.

While the staff are very polite, they seem to have little to no training on actually resolving or understanding issues.

My broadband went down and it took me a week of chasing them up on the phone to actually get an engineer out. It is very frustrating constantly being told that something will be resolved in 48 hours, to not have anything done.

Cannot keep to their own timeframes and would not provide data on my phone to help me manage. I work from home and it left me out of pocket.

I will be cancelling my broadband and my mobile phones with EE asap.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
EE  
I always need to reset it coz it will just lost the signal randomly.I've phone EE but the things they do never work,it's getting to my nerve.Never never will ger EE again in the future.Useless broadband,Talktalk is far better.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Gloucester EE  
surfing the internet is painfully slow, and download speed is non. very disappointed. I can understand that is cheep, but if I had the chance to change it I would not get it not even for free.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
leicester EE  
Been with EE broadband for one year.

On the positive side: the deal was cheap.

Negative side:

- really bad contention ratios. In the mornings/afternoons we get the advertised 16Mb speeds, but every evening it drops hugely, sometimes to around 1Mb and about one evening a week, it becomes difficult to get anything out of the line at all. It can be really painful to use.

- throttles certain types of bandwidth at certain times.

Overall it was very much a budget package, so I'd tend to cut it some slack, but the speed drops to the point of being unusable for some things are not acceptable in my opinion.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Brighton EE  
I signed up for fibre broad band but am still only getting 800kb/s. This company should be avoided at all costs. DO NOT SIGN UP WITH EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Carmarthen EE  
Our broadband service cuts out constantly; approximately 6-8 times a day! We have tried phoning EE to see if they can sort it but they just tell us that they'll give us a free month as a way of making it up to us. Honestly, we're just waiting for our contract to expire so we can change providers. Honestly; look elsewhere for your broadband
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
York EE  
It took me a month of being on the phone for hours at a time being lied to by numerous customer service agents in a foreign call centre to get my broadband finally working after a fault on the original connection. And now it is up and running I'm getting speeds of 5mbps at peak times which means the internet is pretty much useless. I'm just waiting until I have a spare 2 hours and some saints patience before taking the plunge on another ordeal with customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
North devon EE  
Staff and general terms are full of punitive terms. They say you’ll be charged if you cancel early - then you wait weeks/months to cancel and then they take their sweet time to cancel the contract and bill YOU for this time at a higher rate and when they say you’ll get a cheque in 10 days, that’s 10 days from when they process the cheque which could be a week or more. I can only assume their system works on their own broadband - hence why it’s so damn slow. Will never go back
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London EE  
Retro style is fashionable in many areas, one can buy retro cars, clothes, furniture even wallpaper.
Lovers of nostalgic styles will be happy to note that EE have now launched their retro internet package. With EE "Broadband" you can now experience the internet as it was in the good old 1990's with abysmal download speeds and repeated dropped connection for seemingly no reason what so ever. hurrah I hear you say, for how long has the word buffering been missing from our lives. The excitement of waiting for a simple email to open, the near stalling of your connection when six o'clock approaches. Its all back with EE's internet package unfortunately they seem to have missed out the old 56k dialling tone which is a shame but otherwise its the complete experience of historical internet access.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Mossley EE  
The worst service by far I've ever seen! First when I subscribed they gave me a discount which I didn't receive at all. I had to chase them for the discount and after 2 visits in their office and 5 calls to their "Customer Service" I succeeded to get my discount. It was awful experience!

On top of that, they continued my account for one additional month and charged me about £20 for that!

So in general, don't believe EE, all their discount, prices and offers are just on paper in reality you will get broadband much more expensive than what you sign for!

If you liked to be lied, EE is perfect!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Sheffield EE  
Have tried getting a contract out of them for a fortnight now. Have no idea what I have got with them other than an idea from someone at the phone. Have spent an hour to the HelpLine(!!!) to be told then cannot help but that the local EE shop would be able to let me have a copy. They, of course, denied that and put me through to another help line who said they could give me the details over the phone! Still no contract. Came home and tried another number and was again told that a contract could not/would not be sent. Asked to cancel the contract and was told that a cancellation fee would be charged! Haw can they charge a contract cancellation fee when there is no contract? STAY AWAY FROM THEM, they are an internet/phone communication company that does not know how to communicate.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Cornwall EE  
Avoid EE if you have children!! My issue is less to do with the speed of the broadband (though that's not great) but with the absolute travesty that is safe browsing with Norton. To keep your children safe from adult content firstly you must register to buy the Norton Securities software (the first year is free but you have to give them payment details to get it). Then you must download a chunky bit of software or two apps on to every device you own (two apps??? With Sky, safe browsing was done by logging onto their website and switching it on! That was it!). Next the Norton Family app disables Safari, as it can only keep you safe if you you it's own browser!! What?? What about all my keychains and history and bookmarks?? And if you go through all that with every single device in the house (we have 9 devices between us, not including 2 raspberry pi) your children are still not safe if any of their friends come and visit, because their devices don't have the two apps installed! What an utter pile of *****. I want my IP address to block adult content, just like it always has, with every other internet provider we've had. Instead I've got a phone that still has Safari disabled (even though I have now deleted the Norton apps), and I'm shopping for a simpler solution, which I will have to pay for. I intend to charge it back to EE, with a bill for the hours I've wasted on their over-complicated Norton partnership. Rubbish.



onto each and every device your children might use (I started with mine because they jump on my phone pretty often to google something). Then in order to activate the safe browsing features the app disables Safari (or other browsers)!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
London EE  
Why do they charge 14 days broadband after I've gone live with the new supplier? This should not be allowed - they knew about the switch over date months in advance. How can companies introduce T&C's like this without being stopped by legislation? I tried to time my exit after a 12 months deal and stayed exactly till the end of the term as I was aware of the early cancellation fee. They still managed to get money out of me by charging me for a service I didn't receive. I'll investigate further, there must be other consumers who aren't happy with EE's T&C's.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Durham EE  
Hopeless customer support. On hold to them for 26 minutes and gave up. Broadband speed is poor but not their fault.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Leeds EE  
Increasingly poor quality signal and slower speeds. It has got to the point it is unusable for gaming. Made worse by slow response from customer case at EE. Off to look for a better provider.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Wirral EE  
Very unreliable
Very poor customer service
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
North London EE  
DO NOT EVER MOVE TO EE BROADBAND. It is so unreliable, cuts off always, and is absolutely ***** for watching online movies with. And I'm meant to be getting the highest speed fibre. Even when I complain to the chief executive, nothing gets done. Don't waste your money with this company, the service is VERY POOR
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester EE  
The speed has dropped by more than half since we joined Orange. It was around the 3.0 Mb/sec mark now it's 1.4Mb/sec. I think they may be limiting the speed to tempt you to take the fibre package!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
ne13 7hj EE  
I have an ongoing speed problem for a few months now, after spending endless hours doing what EE customer service asked me to do, the problem is still remained, and despit this my bill goes up every three month. this is not acceptable. Avoid using EE and their unreliable service. I have to mention that the customer sercive number for the landline is not as easy to find as their mobile customer service which makes getting help harder for ealderlies.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I could live with broadband speed although it was slowing down to a halt very often. The problem I have with EE( as well as with many other providers) is that after the end of my contract they started charging me about 70% more. That's not the way to treat loyal customers.I perceive this as highly unethical on their part. They know very well many people have no time to track every payment. I they finally notice something is wrong they will instantly sweet talk you into another contract with them cutting the price by half. They can afford this scam only because there are still lots customers who go for that. I am saying NO!!!. I AM LEAVING YOU EE FOR GOOD. YOU FOOL ME ONCE...
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Surbiton EE  
slow and promised call back to see if speed had improved but nothing,, Fibre and averaging 7.5 mbps wireless
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Aylesbury EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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