EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.2 stars

Based on 2215 customer ratings since 2018-11-12 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1431 Customer Reviews for EE

Reviewer Location Reviewing Date Ratings
I recently purchased EE broadband as they offered the most competitive deal. Initially i was told the product would arrive within a week of purchase. However after a week the router still hadnt arrived and upon ringing the customer service team i was told i would not have active internet until the 19th of the month, 17 days afters i purchased the product. Looking at previous reviews I am not hopeful i will even have active internet on the date specified.

One of the other deals i found was with TalkTalk, which was very close in price to EE broadband. If they can deliver within a week then it would be well worth the couple of extra pounds you pay to get active internet within a reasonable amount of time.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
Edinburgh EE  
I tried to leave my Orange Home Broadband after two and a half years of loyal custom. What a nightmare! I am convinced what they do if it is not illegal is at the very least inmoral.
Orange had me hanging for 45 minutes to start with. Then they were not having it. No matter how many times I stated "Will you please give me the MAC Key that my new broadband supplier requires", the operator was trained to ignore my request and refused to hand it over. The patronising treatment was insulting and humiliating. After 20 minutes begging for my MAC Key, operator said they could not tell me over the phone and I would receive this in five working days through the post. No 'thank you for your custom' or anything remotely similar.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Harrow EE  
Recently I moved to EE from TALKTALK.
I am a T-Mobile customer for 7 years.Following an advicer called me several time and I ignored their call
many time.Finally I thought why not try their broadband and phone services.The day she called me I picked the phone thats it.She did not gave me time to think about and ask a question.She was hurry and onceshe got the information she need,she always tried to end up my conversation.Instantly I understood something is not normal.Every thing went normal.I am informed my connection date.Fine.They told me patient for ten days to get normal Broadband speed.Waited hopefully.In between I found the speed dropped several times and continued until now.Contacted the EE.First advisor spoke to me politely.Very good and he was kind and helpful.After seval questions he said an engineer will visit.Never happend.Then next day EE contacted me how the issues fixed.I way for work.Cant say the progress.That day i got 12mbps.Finally again the speed dropped.Called EE.Spoke toa advisor.After sevsral conversation he asked me to see my router log.I Logged to my router.I am told to look broadband state.I said it says CONNECTED.I told him.Then he asked what is your problem.I have decided not extend my conversation.I understood according to if it says connected thats fine.Dont care about speed.what it is.My smart tv and mobile phone spinng and spiraling with 6.6 MBPS speed now.Frustrations.I leave the decisions to Customers to
judge.Thanks for reading.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Basingstoke EE  
It always disconnects really slow and I try to download games ps4 and to download 5gb took 45 hours it's awful fix this ee I got the bright box
  • Customer Service
    2 stars
  • Speed
    2 stars
Tiverton EE  
Do NOT use these muppets. I have just joined and have numerous issues, as they have managed to give me 2 accounts and 2 telephone numbers in 2 weeks!! & charge twice!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Ipswich EE  
It loses signal whenever I'm gaming
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Manor Park EE  
Up to six weeks ago I would have rated EE broadband (Up to 38mbs) as 5 star, always reliable and good customer service such that I have renewed contracts several times. In the last six weeks my speed dropped 1Mps per week from 26Mbs to 15Mbs where its now bottomed out out. After checks, tests etc it turns out that EE have altered the line IP profile to just above 15Mbs so in layman's terms this is capping the line and means that I can no longer achieve a speed within the sold range of 16.5Mbs to 42.5 Mbs, ok now this is where customers need to be careful, EE detailed in the small print that at busy times etc the speed may drop and detailed a minimum contracted speed on 11 Mbs, therefore their stance is its within contract. I find it amazing that a company is allowed to cap the speed below that of the range it specified when its nothing to do with a line busy, just an organisation treating customers unfairly. I'd advise anyone to check the minimum guaranteed line speed or you may end up paying for fibre and receiving a speed of normal broad band.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    4 stars
Luton EE  
Worst broadband ever. Works for two hours of the day then that's it. Would definitely not recommend to anyone ever. Waste of money and time. Had 3 engineers out and still nothing has changed, in fact it got worse. Just as bad as the mobile service.
  • Customer Service
    2 stars
Sunderland EE  
Awful from the start. 1st fibre order had to be cancelled and then Re-ordered as standard and then an upgrade to fibre wh Ch never worked until 3 openreach engineers called out and a change to my landline number which I was never told about. Worked for 2 weeks and then stopped working Wednesday 12th September and reported to them, told that it would take 4 days and have heard nothing since 17th sept which was a false promise of a phonecall back that day which never happened. Have had more time disconnected since I took out broadband with them than an actual connection. No replies to emails. Never had one day of problems with plusnet but since I moved to Ee it had been awful. Do not ever consider them for your broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Newtownards EE  
Total disgrace I have waited 8 months and still no discount applied to my account. They don't call u back they are a total disgrace. Worse broadband provider I have ever had
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
GRAYS EE  
I had no problems with the customer service when transferring over form talktalk to EE broadband, except they forgot to inform me when my broadband was ready for use, as they said they would.
The broadband itself is pretty useless and I wish I had just stayed with talktalk. Its ok for general browsing, but even that can be really slow sometimes. Absolutely useless for watching or streaming videos though, its not even worth trying with the amount of buffeting, stops and starts. Overall, I am very disappointed with EE's broadband, not what its made out to be in the slightest.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Glasgow EE  
Shocking!!! Wish I could turn back time as I would never have transferred from Sky.
EE has slow speeds. Constantly dropping in and out of connection. Terrible customer service.
I could go on but given that I have nothing positive to say about EE, I won't say anything more.
  • Reliability
    2 stars
West Midlands EE  
Signed up after getting fed up with Sky recently. Had no idea I would be subjected to a non UK call centre whose sole objective seems to be to waste my time and mumble platitudes. Very polite but very pointless and I do not use any company that cant even be bothered to invest in providing support from the same country as their customer base. Will be terminating the contract as it hasn't been 14 days yet.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
UK EE  
I bought 3 Amazon Fire TV sticks, 1 of which is Fire TV
I acknowledge now have quite a lot of devices attched, but I regret moving from Sky, apart from the price.
You get what you pay for.
Bandwidth is being throttled quite significantly.
Calls to EE customer service ended up with the impractical solution being to take devices off and then did not want to know, when I could benefit from an upgraded router.
Overall, unsatisfied.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Kent EE  
Moving house with EE is dreadful. Delayed by 3 to 4 weeks without broadband and 2 weeks with out phone, despite having arranged and agreeing it 3 weeks before moving - delayed our move date to coincide with the EEC installation date. EE cancelled my order without telling or asking me - meaning that I had to go back to the usual order wait time - absolutely speachless with rage and disbelief.
Then they sent me threatening letter reminding that I had 6 months of my contract to run and demanding £180, as I had terminated my connection at my old address - (they could work out that I was trying to move and they had my new address!).
If I was not going to lose £180 I would have gladly swapped
Now broadband is down and has been for 36 hours - we live in a city, the exchange is nearby - this is a BT issue - they can't fix their exchange.

The broadband drops out for a few minutes several times each day

I would not recommend EE or BT or any service that relies on BT I am going back to Virgin as soon as I can.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Norwich EE  
Live in High Street, same road as telephone exchange and still connected directly to the exchange by copper cable. This means we cannot have a fibre service until at some unknown future date BT update the cabling. So for years broadband is flaky with fluctuating speeds of between 7 & 15 mbs download and regular service interruption through line drops. EE & BT cannot improve the service until fibre is made available.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Polesworth EE  
Retro style is fashionable in many areas, one can buy retro cars, clothes, furniture even wallpaper.
Lovers of nostalgic styles will be happy to note that EE have now launched their retro internet package. With EE "Broadband" you can now experience the internet as it was in the good old 1990's with abysmal download speeds and repeated dropped connection for seemingly no reason what so ever. hurrah I hear you say, for how long has the word buffering been missing from our lives. The excitement of waiting for a simple email to open, the near stalling of your connection when six o'clock approaches. Its all back with EE's internet package unfortunately they seem to have missed out the old 56k dialling tone which is a shame but otherwise its the complete experience of historical internet access.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Saddleworth EE  
okay if you never need to use customer service...
broadband worked well but would be throttled at timees.

i had an issue and called the customer service which was based in india. only wanted to make a minor change and they were utterly incompetent. Sending from department to department and then in the end saying the classic "our systems are down can you call back"

with so many other companies out there i've decided to just cancel my broadband with EE for one with actual customer service.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
bradford EE  
It is cheaper than BT, and faster than BT too (moved to fibre, and i still cost less). BUT I've been calling them non-stop for five days now (well, once approximately every hour) to get help with a technical issue. Every time I have had the message "There is currently no-one available to take you call <disconnect>".
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Somerset EE  
I have been with EE for 5 years. I with no problems. my bill was getting high so I contacted customer service who offered me a great deal for 2 years, the problem now is my internet connection is so slow and cuts out which is annoying when I want to watch a TV programme. I think its a case of you get hat you pay for.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
berkshire EE  
I switched over from aol and it took almost 7 weeks to get up and running but I have had nothing but trouble ever since. Patronising technical support /customer service from the Indian call centre who are forever putting me on mute or hanging up when they can't fix the problem of intermittent connection and terrible speeds ready to cancel.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Argyll Scotland EE  
PATHETIC, Avoid it, worst service you can get. Ordered a house move request, 15 days and engineer visit is done and still no sign of Broadband. I have spent hours on costly PHONE CALLS. You will reach customer care in 30 min waiting time and then customer care people will transfer your calls 5-6 times and in end some one will hang up. FRUSTRATED !! .... Please avoid. I will now have break contract and pay 100£ and shift to perhaps Virgin or someone else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
London EE  
I would only recommend EE if you had no other option!
When the service went wrong, it took 3 months, 7 visits and 5 days off work to resolve. They closed the fault twice whilst it was still open with BT. As a 'good will gesture', they kindly gave me 3 months free - the same period that it didn't work for.
Shambles of a company that I am transferring both mobile and home accounts from.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Brsitol, UK EE  
Worst broadband i have ever experienced. Being I loyal EE mobile user, I decided to try their broadband.Apart from getting 5Gb data boost, theres nothing positive to it.It keeps disconnecting and the speed is terrible at night time.If you are thinking of getting their broadband, please don't. you will regret the decision.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bolton EE  
I got my act sorted when told that fsnet will be discontinued end of May and signed up to Gmail and sorted well in advance only to find orange / Ee continued the server until today which caused some problems this last month but today I have not been able to send or receieve emails and was told when I phoned 10am that by 6pm all should be fine. A busy day running a business with no email and now just finished 9.30pm and no one available to talk to. Nice some can finish early and leave behind faults and poor customer service until the next day. What do I do in the meantime unable to run my business...and where is my refund of months payment of poor service, if I treated my clients like this and just 'walked off' leaving problems on a very important change-over day, I wouldn't exist. I would have thought all working through the night to make sure the inconvenience caused to customer resolved....
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Moreton in Marsh EE  
EE have become very poor in all areas that I have been unfortunate enough to bare witness to.
Their internet speed is ok when it works and is fine to stream using Youtube but it intermittently goes down for several hours at a time with no known cause. I expect more than this from my isp! I left talktalk because they were even worse, now EE are slowly sliding down the same route that talktalk did: Too many customers, not enough of the customer's money put into the infrastructure necessary to provide the customers with the reliable experience they expect for the amount of money they are paying.
I left EE's phone network because their pricing structure was designed so that I had to spend at least £15 a month to get usable internet. If you opt for the £10 option, you get 10mb a month (yes, that's right, 10mb in 2017!) of internet for your smartphone. my phone uses that communicating with the fb server once. 10mb is an insult and is the reason you no longer receive any money from me for mobile services. I expect better service than this for the money I am paying and if you won't provide it, I WILL go elsewhere. If you don't have the infrastructure to take on new customers then build new infrastructure or stop taking on new customers.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Wrexham EE  
Problem with the line, multiple calls and engineer visits, line constantly cutting out and stuttering not reliable, cuts streaming off locks apps up, game play hard latency problems, and all this could be fixed by not having fibre to my local green cabinet then an old fashioned copper wire to my house, pointless it's not fibre as a true connection, only to the area connection box then your on your own suckers.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Chippenham EE  
Overall EE is a company that usually lets you down when you need customer service whether it is about intermittent broadband service or equipment (e.g. cable) that they are meant to deliver but doesn't arrive or even looking into a bill query.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Oxford EE  
I bought this package as it was only going to cost me £2.50 a month and that I could remotely connect to my place of work. It turns out that the remote connectivity is not part of the package and it was definitely not mis-sold. You can have your £55 EE and keep your shoddy broadband and poor customer service. I'm off! I suppose you get what you pay for.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Buxton Derbyshire EE  
By far the worst company I have ever dealt with. Customer service is criminal, and they have cost me enormous amounts. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
edinburgh EE  
customer service is shocking. Will never use we broadband and more again. They never live up to there promises and they even lost my cancellation cheque even though sent by recorded delivery.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Derby EE  
The broadbanday speeds are generally less than you would like. WiFi too slow too often. I had no problems with the sky router I used previously. To top it all off customer service is a pain to deal with. Avoid ee fibre broadband. All the bad reviews are spot on. It wouldn't be worth it even if it was free.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Manchester EE  
Possibly one of the worst product experiences I’ve ever had. Was told a minimum of 1mbps download, up to around 4mbps. Actual download was about 0.01mbps. (That’s slower than dial-up). Reliability is a joke. At peak times you should expect it to cut out about once every ten minutes.
I can’t rate this product badly enough. If you decide to use it after reading this review - more fool you.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Basingstoke EE  
Without a doubt one of the worst broadband providers I have ever used.

While the staff are very polite, they seem to have little to no training on actually resolving or understanding issues.

My broadband went down and it took me a week of chasing them up on the phone to actually get an engineer out. It is very frustrating constantly being told that something will be resolved in 48 hours, to not have anything done.

Cannot keep to their own timeframes and would not provide data on my phone to help me manage. I work from home and it left me out of pocket.

I will be cancelling my broadband and my mobile phones with EE asap.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
EE  
I always need to reset it coz it will just lost the signal randomly.I've phone EE but the things they do never work,it's getting to my nerve.Never never will ger EE again in the future.Useless broadband,Talktalk is far better.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Gloucester EE  
surfing the internet is painfully slow, and download speed is non. very disappointed. I can understand that is cheep, but if I had the chance to change it I would not get it not even for free.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
leicester EE  
Been with EE broadband for one year.

On the positive side: the deal was cheap.

Negative side:

- really bad contention ratios. In the mornings/afternoons we get the advertised 16Mb speeds, but every evening it drops hugely, sometimes to around 1Mb and about one evening a week, it becomes difficult to get anything out of the line at all. It can be really painful to use.

- throttles certain types of bandwidth at certain times.

Overall it was very much a budget package, so I'd tend to cut it some slack, but the speed drops to the point of being unusable for some things are not acceptable in my opinion.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Brighton EE  
I signed up for fibre broad band but am still only getting 800kb/s. This company should be avoided at all costs. DO NOT SIGN UP WITH EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
Carmarthen EE  
Our broadband service cuts out constantly; approximately 6-8 times a day! We have tried phoning EE to see if they can sort it but they just tell us that they'll give us a free month as a way of making it up to us. Honestly, we're just waiting for our contract to expire so we can change providers. Honestly; look elsewhere for your broadband
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
York EE  
The mobile network I found to be very good
so because of this we got EE broadband hoping for the same quality
No it is so un-reliable and i usually find it cut out at least twice a night and even when it does work it is slow compared to other broadbands
it is a scam
I was applauded by the low quality and after reporting the issue many times and still no improvement or any action on there part at all I am disgusted
I hope anyone considering EE will learn from my mistake and go to BT
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Devon EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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