1,612 Customer Reviews over 41 pages
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- Location
- Hastings
- Reviewing
- EE
- Date
- 2014-05-01
- Comments
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Driving me insane ! totally unreliable ,hours spent trying to get it working and when it does work its slower than my old dial up internet connection! Big mistake moving to EE
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2014-05-01
- Comments
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So unproffesional , DO NOT GO WITH EE BROADBAND I didnt even get to the point of installing my internet as they changed the instillation date after the told my my internet should be running in 10 days, customer service team do not communicate woith each other and give you different answers each time ; the activation letter that they sent to my house was not even dated
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2014-05-01
- Comments
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Worst broadband ever, slow, unfriendly customer service, unhelpful and over-charge. I switched to Plus.net and am very happy.
- Location
-
- Location
- Preston
- Reviewing
- EE
- Date
- 2014-05-01
- Comments
-
Okay I don't know why everybody is giving EE bad reviews. I have never had any issues whatsoever and have been with them for roughly 5 months. Speeds are good...download 13Mbs during peak times. They do throttle P2P during peak hours which is good as it doesn't slow down everybodys connection who are connected to the same exchange. There are obviously ways around this but it seems to stop most people who aren't too technical from using P2P. I play a lot of online games and get acceptable pings. Used their customer services once and was acceptable. The only problem I think I have is that I sometimes get packet loss when playing online games, but to the majority it will not be an issue. My service has never gone down so far. And their is no download/upload limits. I seriously can't complain.
- Location
-
- Location
- Reviewing
- EE
- Date
- 2014-05-01
- Location
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- Location
- Birmingham
- Reviewing
- EE
- Date
- 2014-04-29
- Comments
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This is the worst broadband ever! I stupidly agreed to sign up when I went to get my orange mobile contract upgraded and the sales agent convinced me that if I took out home broadband I would be saving a lot of money. How wrong! The agent said the internet was exactly the same speed wise as talk talk but this was completely untrue. The internet is painfully slow all the time and watching even a short youtube clip is virtually impossible. To top it all off, it's costing costing over a fiver a month more than he said it would and they are refusing to pay the cancellation fee from our old providers which the agent clearly said they would pay! My mobile service is also shocking with the network down on a regular basis. Of course I have tried complaining but every time I call I get put on hold until I give up after about 20 minutes or I get through to someone half way across the world who really doesn't understand what I'm saying. Be warned - STAY AWAY FROM EE!
- Location
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- Location
- Sutton
- Reviewing
- EE
- Date
- 2014-04-26
- Comments
-
Absolute rubbish broadband. slow speed anytime in a day. customer service team can't deal with the issue instead cut the line off.
they don't care about the rubbish service we are getting. they are a bunch of amature.
DO NOT TRAP YOURSELF WITH EE.
- Location
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- Location
- Fife
- Reviewing
- EE
- Date
- 2014-04-25
- Comments
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I read all the terrible reviews for EE but in reality this couldn't be further from the truth for me!
Switched to EE from BT about 18 months ago for a cheaper deal, since then the connection has been rock solid. Never dropped once. Did have some issues when using the Brightbox router, but once I binned that it was all resolved!
From the get go we were getting about 3MB speeds, but after some investigation of my own, I realised there was a fault in one of our microfilters, once this was solved the speeds tripled instantly!
In the interest of fairness, their customer service isn't the best, passed from pillar to post sometimes. Was intending to leave to get a cheaper deal on Fibre as exchange has recently been enabled, and the retentions department managed to mess up our upgrade, resulting in about a months wait to be installed!!
All in all, I would recommend EE, provided you bin the rubbish router they give you!!
- Location
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- Location
- West London
- Reviewing
- EE
- Date
- 2014-04-23
- Comments
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I signed up to EE fibre broadband and anytime calls as an existing mobile customer on 22nd March 2014 to be informed that the switch would be seamless..... still on 23rd April I have no broadband! No updates, poor communication, no explanation... I am lost for words at the appalling service and cannot believe that companies believe that they can sustain this sub-standard service for the long term without penalty. I wish someone would look into this company...... AVOID! I have, needless to say cancelled my order with the pre-activation team!!
- Location
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- Location
- Derby
- Reviewing
- EE
- Date
- 2014-04-20
- Comments
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customer service is shocking. Will never use we broadband and more again. They never live up to there promises and they even lost my cancellation cheque even though sent by recorded delivery.
- Location
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- Location
- Manchester
- Reviewing
- EE
- Date
- 2014-04-20
- Location
-
- Location
- Heanor
- Reviewing
- EE
- Date
- 2014-04-18
- Comments
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Abysmal from day 1. Just been rung back by a guy in customer services after I said I didn't want to continue the call because I found him rude and aggressive. He only phoned back to continue the slanging match! It's not what I thought I was signing up for and whenever I've tried it call, there's either no answer or I get disconnected. I never experienced anything like this with orange. We will end our mobile contracts as soon as we can too
- Location
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- Location
- West Sussex
- Reviewing
- EE
- Date
- 2014-04-17
- Comments
-
OMG.. the worst broadband ever! Customer service non existent... well.. people answer the phones (overseas call centre) they are not only rude but know nothing about broadband! Speed slow.. router (brightbox) can't even do port forwarding with ranges!
- Location
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- Location
- Nottingham
- Reviewing
- EE
- Date
- 2014-04-17
- Comments
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I signed up to EE from Sky at the end of Feb & was told I would be connected by 20th March. This got deferred to the 27th and then the 13th April and finally the 29th April. By this point I had spent 4 hours being pushed from pillar to post trying to sort out what was going on with my connection so I cancelled the whole order. I am now without any broadband or phone line! Absolutely terrible ordeal, huge time wasters and I was never even told what the hold up was, I was only told there was a delay when I called EE.
- Location
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- Location
- Cumbernauld
- Reviewing
- EE
- Date
- 2014-04-12
- Comments
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DO NOT TOUCH. Supposed to connect with them on 4/3/14, phone connected but no Broadband. Every time I called customer service I was told lies and told to call back in 48 hours and we'll definitely have an answer for you. Eventually I was told I would be connected in less than the 13 days it normally takes because of the problems I've had then they sent me a text to say id be connected on the 1/4/14, this was in 18 days time, not less than the 13 they said. I cancelled and im now waiting on a new supplier. Thanks to EE I've had no broadband since the 4/3/14 and I now need to get a new home phone number too since they've messed that up too. Please don't go anywhere near them.
- Location
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- Location
- Newhaven
- Reviewing
- EE
- Date
- 2014-04-12
- Comments
-
the broadband itself is good - but customer services are rubbish!!!i am waiting for a new router almost a YEAR called them 2 times to have a free one - and no result. thinking of leaving it
- Location
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- Location
- ayrshire
- Reviewing
- EE
- Date
- 2014-04-11
- Comments
-
shocking worse call centre i have phoned 4 different operators and 4 different answers. been trying to write this for the last ten minutes and it keeps crashing stay away from these muppets just going to cancel my direct debit because am not paying for something that does not work
- Location
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- Location
- Glasgow
- Reviewing
- EE
- Date
- 2014-04-09
- Comments
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Great service with no issues, plus getting 10gb data booster for my phone since I'm already a t-mobile customer is ace. My fibre from ee has been running fine, most of the bad reviews on here are probably talk talk and sky employees running scared. I would recommend we broadband to anyone especially if they already have a mobile contract with them
- Location
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- Location
- london
- Reviewing
- EE
- Date
- 2014-04-08
- Comments
-
i won't use ee broadband again. i was losing my broadband connection on a daily basis up to 3 to 5 times a day for nearly 2 months. i had to switch off the router to regain the connection every time the connection was dropped. i have called ee numerously and no one could solve the problem. some technicians said they managed to find the cause and promised that the problem was solved while others said they were unable to detect the cause of problem. some operators were impatience and were rude to me too when i spoke to them. last operator i spoke to promised me that he managed to solve the problem but the connection lost again while i was still having the conversation with him. i cancelled my contract with them on the same day as i have had enough with their service and product quality.
i also had to contact their billing department 3 times to give me back the £30 credit which was part of the promotional deal when i signed up to their service.
now i have switched to plusnet and i am happy with their service, no problem.
- Location
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- Location
- croydon
- Reviewing
- EE
- Date
- 2014-04-08
- Comments
-
wow…..if any one wants to see how not to do customer service
just give a call to EE
I would be nice to them if I say they are RUDE.
- Location
-
- Location
- England
- Reviewing
- EE
- Date
- 2014-04-07
- Comments
-
Always crashes, it's really slow, and you can be kept on hold for an hour or more. Terrible.
- Location
-
- Location
- northampton
- Reviewing
- EE
- Date
- 2014-04-07
- Location
-
- Location
- West Yorkshire
- Reviewing
- EE
- Date
- 2014-04-03
- Comments
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slow speeds, Indian call centres that keep hanging up calls. No promised return calls. Kept on hold for 1 hr plus, so called on second line and after 10 mins put on hold again !! There are much better service providers than these clowns
- Location
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- Location
- Nottingham
- Reviewing
- EE
- Date
- 2014-04-03
- Comments
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PLEASE STAY AWAY FROM THIS BROADBAND!!!
I signed up to the broadband, and it was a complete disaster. When I tried to cancel it, I was put through different people and they were rude, and dismissive. Guess what? You can't cancel it until after 1 month, or else you have to pay over £100. I'm going to contact watchdog, because this simply cannot go on.
- Location
-
- Location
- rugby
- Reviewing
- EE
- Date
- 2014-04-02
- Comments
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i wish we had never got home broadband with EE. Customer service is disgraceful, broadband doesn't work when connected with sky box the three people i have spoken to have all told me different things, i have been sent 2 wireless routers now. they won't send an engineer to solve the problem so refusing to pay for the service and sending the equipment back to them. Never had a problem before with other broadband providers.
- Location
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- Location
- northumberland
- Reviewing
- EE
- Date
- 2014-03-27
- Comments
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swapped to ee about a year ago and to be honest Ive had no problems at all (so cannot comment on call centre). The day it was switched on my connection went from 2mbs up to 7mbs ,stable connection...might be just good luck but i find ee satisfactory...
- Location
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- Location
- Kings lynn
- Reviewing
- EE
- Date
- 2014-03-26
- Comments
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It was fine for a few days then it all went down hill. We lost our internet and when we phoned to ask why they said that the internet will not be up for 2 weeks. because they "accidently" disconnected us and then they told us to go and buy a dongle out of our own money and we all needed the internet for important courses and homework so we had no choice but to buy one. Thanks alot ill be sure to tell everyone of my experience.
- Location
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- Location
- Haringey
- Reviewing
- EE
- Date
- 2014-03-26
- Comments
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Can't actually speak for the broadband reliability and speed as we never got that far. After it was suggested that by joining EE we would benefit from easier broadband installation with less hassle I signed up,and was told my installation date would take 'around 10 working days'. I was not informed that the fibre broadband would take 17 instead, although I'm sure this is in the paperwork somewhere and it is probably my fault for not reading the small print, though it certainly indicated a lack of transparency from the salesperson (what should I expect?). As we received the router after only a week I rang up to enquire about whether our activation date could be pushed forward and I was told not, which was absolutely fine. HOWEVER I found out later that day that the person on the end of the line had actually deactivated and reactivated my order, meaning our activation date was pushed back by yet another week. As we have already had numerous problems getting internet for our new flat I cancelled the contract and signed up with a new provider.
I appreciate that our experience may have been a one off. However there is zero advantage to signing up with EE in terms of the installation process, as you are liable to have to wait just as long or even longer for your activation date as you would if you were getting an engineer installation with any other company (and you are in the position of not having a person there to help if you run into problems with it). 2 stars rather than 1 to customer service as at the very least they didn't try too hard to talk me out of the cancellation.
- Location
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- Location
- Hampshire
- Reviewing
- EE
- Date
- 2014-03-26
- Comments
-
Right,this Company is just so bad,their broadband is quite frankly disgusting .They lie about not slowing the speed down at peak times but then again its always slow anyway.Their customer service is just terrible (Cue shouting Indian fella who does not give a f**k and just tries to sell you more crap to add to your monthly bill ).I will be getting rid of EE as soon as i can and their mobile service aswell because thats no better either! Avoid them please i beg you !
- Location
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- Location
- Somerset
- Reviewing
- EE
- Date
- 2014-03-25
- Comments
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It is cheaper than BT, and faster than BT too (moved to fibre, and i still cost less). BUT I've been calling them non-stop for five days now (well, once approximately every hour) to get help with a technical issue. Every time I have had the message "There is currently no-one available to take you call <disconnect>".
- Location
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- Location
- retford
- Reviewing
- EE
- Date
- 2014-03-24
- Location
-
- Location
- Erith
- Reviewing
- EE
- Date
- 2014-03-24
- Comments
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If I could give them -stars I would! After signing up with them in January and being installed I have had nothing but problems, my activation date was the 24th of February and then the 25th of February because of a problem (still didn't come on) I then rang and was put on hold for ages and passed from person to person 5-6 times to people I couldn't understand and then people I couldn't hear they then said that there had been a problem and that it would be active on the 4th of March and then I went through all the process again with the holding talking to people and explaining again and again to then be told activation would be on the 12th no reason given even tho I asked, then come the 12th again not on so rang again and again through the same processes again and then told the 17th, the 24 (today) still not on now they are saying the 10th of April I demanded to speak to a manager and had to wait for a call back and have just got off the phone to him and he has said that be will be fast trackin my order (after waiting this long you would hope so)!!!! And he has now said that it should be on within the next 3days! We will see what happens then because let's face it probably won't be on even by the 10th!!!! I won't be waiting anymore they have 3days or I am finished! Good luck all those who are with EE (*the fastest most reliable network*)!!!!! Lol xxxx
- Location
-
- Location
- Bristol
- Reviewing
- EE
- Date
- 2014-03-24
- Comments
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We switched from Talk-Talk, having read the reviews I was fully expecting awful quality from EE but their switchover process was flawless, and the main thing, SPEED, has been as good as or better than Talk-Talk was. Avg 10MB download, which is fine for ADSL. Streaming video works better too. Not one issues of reliability or speed so far.
Just thought I'd add my experience by way of balance ...
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2014-03-21
- Comments
-
I have recently signed upto EE broadband, please no one else make this mistake the speeds and the throttling are horrendous, I should have stayed with sky none of these issues. can't wait for my contract to run down to return. Do not sign up for EE broadband!!
- Location
-
- Location
- Stevenage
- Reviewing
- EE
- Date
- 2014-03-21
- Comments
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The worst experience ever! Constant broadband problems which I did not experience with TalkTalk in the past. Very rude and unhelpful Indian customer support which wastes a lot of your time.
I recommend to pay more and save yourself time and maintain sanity.
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2014-03-21
- Comments
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one word: AVOID! The worst ever broadband experience I have ever had. When we signed up for it (may 2013), we received an email regarding the activation date of their service. On that date, it was not activated. When I called them they told me that my service will be activated in 2 weeks. Even though I was very annoyed, I waited 2 more weeks then it was really activated.
Then suddenly, my router want down. I called the technical team and the person I spoke to knew less then me about a broadband connection and a router. After a long discussion, I convinced him to send me a new one.
Finally, I was moving house 3 weeks ago. I called them and told them about my move date and the gentleman on the phone confirmed the day of activation and told me that my current line will stay live till the move out date. About 1 minute after I hang up my broadband was gone and the landline was cut!
I called them again and told them that I need internet before I move out and asked them to reactivate. They said it was impossible and I had to wait. I moved to my new house, then guess what? There was no connection! I called them again and they told me that I need to wait another 2 weeks to be online again.
I had a horrible experience with them. I was thinking of leaving them but other broadband providers told me that activation will take around 10 days. I wish I cancelled my contract at that time.
- Location
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- Location
- North Yorkshire
- Reviewing
- EE
- Date
- 2014-03-21
- Comments
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I've been with Freeserve, Orange and then EE-for a long time. I had a reliable broadband service but when I agreed with EE to an upgrade package in October 2013 the upgrade never happened. After waiting over 4 months and many, many very long phone calls to customer services at EE I asked for MAC to move to BT. So EE threatened me for remainder of upgrade package contract,that never happened! They told me I would get a 'black letter'! I dealt with English speaking staff but at the end of the day they were all useless. Glad I've moved to BT. I just can't wait to have EE on my phone trying to get me back offering another one of their non-existent packages. I will probably tell them what they can do with it!!!
- Location
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- Location
- Leicester
- Reviewing
- EE
- Date
- 2014-03-20
- Comments
-
One word - awful. Don't write reviews but EE has been a disaster from day one. Ordered a month ago and line still has not gone active. EE seem incapable of resolving issue and just keep saying they are looking into. AVOID AVOID AVOID. Their offering is cheap for a reason!
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2014-03-19
- Comments
-
I made a huge mistake going EE broadband. I was originally sky broadband and had no problems in them 2 years. I've been with EE 2 months and had nothing but issues. Including slow speed in everything I do. It's terrible. My phone lines fine and so are all my electrical devices. I'm constantly on the phone to someone, always being given one excuse or another. Truth is I've had nothing but problems since I went EE. I'm currently in the process of cancelling them. Also don't believe the monthly price they quote you because they take more. Lies lies lies..
- Location
-
- Location
- Leeds
- Reviewing
- EE
- Date
- 2014-03-16
- Comments
-
Please stay away from EE.
Its just plain rubbish, it only hits about 1 Mbps, and thats at 6am on a Sunday morning.
If you watch youtube, its a no go,
more buffering than a railway goods yard.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
EE are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and EE.