1,612 Customer Reviews over 41 pages
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- Location
- Kings lynn
- Reviewing
- EE
- Date
- 2014-03-26
- Comments
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It was fine for a few days then it all went down hill. We lost our internet and when we phoned to ask why they said that the internet will not be up for 2 weeks. because they "accidently" disconnected us and then they told us to go and buy a dongle out of our own money and we all needed the internet for important courses and homework so we had no choice but to buy one. Thanks alot ill be sure to tell everyone of my experience.
- Location
-
- Location
- Edinburgh
- Reviewing
- EE
- Date
- 2024-03-18
- Comments
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I have been with EE for about 3-4 years and in that time I have never had an issue with the reliability or speed of my 500mb package. The very few times I have contacted customer support have been regarding upgrades to my deal, my call was answered promptly and delt with quickly to great satisfaction. The biggest downside to EE is the cost and whilst they are a good provider and prices for new customers aren't awful as soon as the contract expires you can expect to notice a significant increase in your monthly cost.
- Location
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- Location
- Aberdare
- Reviewing
- EE
- Date
- 2015-03-03
- Comments
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Cheap but awful broadband experience. Slow and poor reliability. Not recommended.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2015-03-05
- Comments
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Connection keeps cutting out, 27 minutes to get through to customer service, 25 more minutes trying various things, followed by a promise to call me back....still waiting. Big regret choosing EE
- Location
-
- Location
- Newcastle
- Reviewing
- EE
- Date
- 2019-03-04
- Comments
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I decided to go with EE broadband after reading external reviews online. I was kept up to date throughout and everything came in time for the switchover.
I have been pleasantly surprised by both speed and reliability, I did have an initial problem of devices not connecting but once I spoke to their technical support via a video call, it was found that I had placed the router in a poor location. Once I had moved this, everything worked perfectly and all devices connect well
The speed is good and close to advertised (Fibre - I am still within the 10 day adjustment period) and have had no problems with connections since then. Customer support was quick and I got through to someone within 2 minutes both times and found them very helpful
- Location
-
- Location
- london
- Reviewing
- EE
- Date
- 2015-03-02
- Comments
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Consistently very slow. I wish I had not moved to EE and will leave ASAP
- Location
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- Location
- Leek
- Reviewing
- EE
- Date
- 2023-07-20
- Location
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- Location
- Rickmansworth
- Reviewing
- EE
- Date
- 2020-06-18
- Comments
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Contracted EE after rubbish time with Virgin Media - out of the frying pan into the fire!! Garbage service - garbage support, garbage product - and no real desire to fix. I’ll be ditching their mobile ASAP as I don’t wish to be associated with such rubbish! STAY AWAY FROM EE!
- Location
-
- Location
- Wales
- Reviewing
- EE
- Date
- 2017-08-02
- Comments
-
AVOID!!!!
Worst customer service
Service does not work
Sent engineer to fix the problem but it was all due to the line exchange as I explained over the phone to the support team. It took the engineer over 4 days to make an appointmnent.
They now sending me a bill but we have so far never been able to use their broadband since it never worked. So what is this bill about? I called them and surprise! their computer is down at the moment.
Never again will I use EE !!!
- Location
-
- Location
- Norwich
- Reviewing
- EE
- Date
- 2016-02-09
- Comments
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Moving house with EE is dreadful. Delayed by 3 to 4 weeks without broadband and 2 weeks with out phone, despite having arranged and agreeing it 3 weeks before moving - delayed our move date to coincide with the EEC installation date. EE cancelled my order without telling or asking me - meaning that I had to go back to the usual order wait time - absolutely speachless with rage and disbelief.
Then they sent me threatening letter reminding that I had 6 months of my contract to run and demanding £180, as I had terminated my connection at my old address - (they could work out that I was trying to move and they had my new address!).
If I was not going to lose £180 I would have gladly swapped
Now broadband is down and has been for 36 hours - we live in a city, the exchange is nearby - this is a BT issue - they can't fix their exchange.
The broadband drops out for a few minutes several times each day
I would not recommend EE or BT or any service that relies on BT I am going back to Virgin as soon as I can.
- Location
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- Location
- derbyshire
- Reviewing
- EE
- Date
- 2016-07-06
- Comments
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Worst company ever i spent several months trying to get my net sorted because i kept losing connection then when i got it sorted i was getting dial up speeds then finally when i get my speed sorted my net keeps going off every now and again for hours at a time on and off every 5 mins ive had the phone put down on me several times saying to hold the line ....
Now nearly a year into my contract still the same problems month after month i would not touch this company ever again and to make it clear to all
DO NOT USE EE you will regret it as soon as my contract ends im out
And to all you EE worst of the worst
- Location
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- Location
- Belper
- Reviewing
- EE
- Date
- 2015-02-19
- Comments
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I went with EE as they offered a good deal at £2.50 per month. Well you get what you pay for? I found poor customer/technical service. Spent many hours speaking to someone on a distant continent. Going through the same checks over and over again. Calls up to an hour at a time (including waiting). Low speeds down to 0.4 mb/s. Just can't wait until next week.....I am moving ISP!
- Location
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- Location
- Tewkesbury
- Reviewing
- EE
- Date
- 2016-08-16
- Comments
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At the suggestion of one of their call center employees, I changed from copper to fiber-optic , not knowing you needed to change the router (the employee didn't tell me). When the system went down as they had changed the system I called the tech people in India, who were very good and promised to order a new router, which of course never arrived.
I phoned 5 different call center people over a period of a month asking for a router, it never arrived. On the sixth time I spoke to a lady who reviewed the account and exclaimed that the situation was rubbish, and understood why I was moving to BT.
BT told me when the router was arriving, and when I was going live, both exactly to the date.
To add insult to injury Orange have now taken a month's rental from my bank account even though I've not had broadband from them for nearly 3 months. I've now phoned their center in Dublin twice to get my money back but so far failed at the first hurdle.
Wouldn't touch this lot with a barge pole.
- Location
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- Location
- Essex
- Reviewing
- EE
- Date
- 2015-11-04
- Comments
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Openreach scores an ‘Own Goal’ by cutting off my Landline and switching my telephone number to another person in the village whilst also cutting off their Home Phone and Broadband Access.
I firmly believe that EE should immediately stop taking any more orders for their Home Phone and Broadband Services until they have cleared the backlog of existing problems and improved their working relationship with Openreach. It is just not good enough to sign somebody up and pass them over to India to get technical problems resolved. In my case I have waited on occasions in excess of 33 minutes before my call is answered to be confronted by extremely low volume from a willing yet difficult to understand technician. Surely EE should take ownership of the problems encountered by new customers until their services are up and running.
I have to say that Orange/EE have provided my wife and me with an excellent Mobile Phone Service over several years. I was and still am, looking forward to a reliable service with EE but from the start it has been a disaster resulting in the loss of my home broadband service for almost 2 weeks and then my landline since 30 October 2015. Openreach supposedly activated my Broadband service on 20 October 2016 but this resulted in my landline having no dial tone and another person in the village ending up with my telephone number and account as well as losing her Broadband.
I appreciate the possibility of the odd teething problem with most technical things but surely it cannot be difficult for EE and Openreach to synchronise their activities and expedite what is now an urgent situation. My opinions of EE were aggravated when they did not listen to my prognosis of events and tried to shift the blame on faulty equipment within my house despite overwhelming evidence of incompetence in switching lines during my Broadband Activation.
Credit does have to go to EE for their goodwill gesture to provide me with a MYFI device loaded with 24GB data. This has allowed me to access the internet but would be an expensive option if they fail to get my service installed promptly. My low rating is only based on the service that I have received for my Home Phone and Broadband Service. I am still without my Broadband Service.
- Location
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- Location
- north wales
- Reviewing
- EE
- Date
- 2014-10-28
- Comments
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We live out in the sticks and have a poor line we repeatedly call EE to get them to send an engineer to sort our line as voice calls break up and sound like there underwater, our fiber speed ranges from 2MB/s to 6MB/s.
once when the open reach engineer visited he said he would put a complaint in against EE as should not have put us on a fibre contract in our location.
he was sent to do a line quality test from the premises and said we're in the dark ages here :)
trying to tell this to EE they refuse to change the contract to ADSL and insist its our modem/router thats the problem. there idiots we are two miles from the cabinet so can't use fibre I told them this when signing up and that i wanted there standard broadband deal but they put us on fibre anyway. trying to get this fixed with there customer service idiots is impossible. there staff have no idea how thing need to be done they just keep asking you to reboot the router connect it to the test socket.
all i want to do is change my contract or cancel it
I've spent hours on hold at times and had the joy of being passed from desk to desk for no reason only to repeat every bit of detail again and again.
- Location
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- Location
- Manchester
- Reviewing
- EE
- Date
- 2015-02-05
- Comments
-
SHOCKING, SHOCKING, SHOCKING, as for customer service I can't comment on, as I am yet to get through to them, fell asleep twice waiting, I changed over from sky, because of poor speeds, now I just give up, the internet speed is a nightmare. Now I want out, but that's no doubt going to sting me in the pocket. Save your money guys.
- Location
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- Location
- SE28 Thamesmead
- Reviewing
- EE
- Date
- 2017-09-08
- Comments
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EE has become hopeless recently. I am on 38MBPS fibre contract, but usually get 12 to 15MBPS. For a brief moment last night I got 23MBPS but it didn't last. Gaming is a nightmare - the PS4 drops out, while the smart TV regularly freezes. Can't get anyone to answer the helpline due to 'high demand'. I want to throw my dinner at the TV when Kevin Bacon does his adverts.
- Location
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- Location
- Essex
- Reviewing
- EE
- Date
- 2015-10-09
- Comments
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Overall a poor expereance. The low light was when something went wrong with my pings/latency and it was near impossible to get in touch with their technical helpdesk and even when I did they were utterly unable to help. In the end moving provider was easier than taking to another offshore call centre.
- Location
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- Location
- Dowlais
- Reviewing
- EE
- Date
- 2016-02-24
- Comments
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Can't comment on the connection...
Never got connected...
Ordered over 6 weeks ago, called to find out what was going on with my order. Was told that my order had been cancelled...even though in their own letter it states the only way an order can be cancelled is if the customer cancelled....
I DID NOT CANCEL!!! And they could not tell me how it had been cancelled...Admitted to it being their fault...
Then was told I had to wait 30 days until the old order had cleared, before they could re-order... so as a patient man I waited and a week later they re-ordered it.
After 6 weeks of waiting and being messed around, I'm now called and told they can't get a connection in the local box...!?
WHY DID NO ONE TELL ME THIS EARLY ON?
Shocking customer service, never got to try their service. But judging on my experience, maybe it's just as well I cancelled and went to another provider...
- Location
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- Location
- Rochdale
- Reviewing
- EE
- Date
- 2016-03-15
- Comments
-
The actual broadband speed and reliability has not been too bad - most probably comparable with many of their competitors.
The customer service however is dreadful at best. Without a shadow of doubt THE WORST company you could ever have to deal with.
You could not pay me to ever deal with this company again, let alone pay for the pleasure!
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2018-08-17
- Comments
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Bully’s. Internet is rubbish. Hit and miss. ‘Buy our upgrade and you’ll be ok’ That is straight bullying. It was fine till this upgrade started getting pushed by their lying customer service reps. Avoid avoid avoid
- Location
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- Location
- Dronfield
- Reviewing
- EE
- Date
- 2015-09-27
- Comments
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This company is a joke,had problems with connection dropping off for quite some time now.customer services are useless and can not understand a word they are saying.Supposed to have fixed my problem and recieved a phone call to see if everything was ok when we told them no they insisted it was as they had being monitoring our connection and there is nothing wrong with it. It is still the same (useless) I get better service tethering off my phone.Not long now before I can bail out,do not even consider using this company.
- Location
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- Location
- bristol
- Reviewing
- EE
- Date
- 2015-01-14
- Comments
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Giving EE A one star rating is far too good for them. Their customer service is appalling. They say the will ring back but often do not. They say its not their fault the problem lays at the suppliers door and it will take 72 hours to rectify.My broad band started on 22/12/2014. As of 14/1/2015 the problems are still not resolved.Despite over 10 phone calls some of which lasted for nearly TWO HOURS I have very slow download speed which affects streaming programmes,making it very difficult. They say up to 17mb download speed but typical is 8 to 9 mb. I get no where near that speed. Their line manager is typical of call centre personnel having well rehearsed answers and assurances of rectification even allotting a case manager who will keep one fully informed of the progress. In my experience some three weeks plus on is yet to materialise.I have to guess there is no progress as I have yet to be called by her. To leave them now they want in excess of £170 for a service they have failed to provide. I think distance selling ( over the phone) for a service that fails to comply with verbal and advertised product should be warrant enough to leave this company with out having to pay their unreasonable charges. After all they have failed to observe the contract they wish to implement by not providing the service portrayed.BUYER BEWARE this company in my estimation has serious failings and needs to be taken to task.
- Location
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- Location
- MIdlands
- Reviewing
- EE
- Date
- 2013-12-15
- Comments
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a dysfunctional service which when complained about just received a load of defensive garbage
- Location
-
- Location
- Central
- Reviewing
- EE
- Date
- 2013-12-13
- Comments
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This is the worst customer service encountered for a long time, possibly ever. If you have any problem with your Internet service from EE expect seriously bad service, particularly if it involves them having to work with BT to sort the issue out. Also, their attitude to one customer with one issue is appalling, although you might not initially realise you are just being fobbed off, at the time, you do so after a while, as you come to know you are getting nowhere in trying to get your problem sorted. EE are massively defensive about their service and I think they may have deluded themselves that it is acceptable. I would advise any prospective customer to be extremely cautious about using EE, because of the very bad experience I have had with them.
- Location
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- Location
- milton keynes
- Reviewing
- EE
- Date
- 2018-05-29
- Comments
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been getting 76-80 mb until recently no changes in house usage, but speed has dropped to an average of 50mb.
- Location
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- Location
- Hampshire
- Reviewing
- EE
- Date
- 2014-03-26
- Comments
-
Right,this Company is just so bad,their broadband is quite frankly disgusting .They lie about not slowing the speed down at peak times but then again its always slow anyway.Their customer service is just terrible (Cue shouting Indian fella who does not give a f**k and just tries to sell you more crap to add to your monthly bill ).I will be getting rid of EE as soon as i can and their mobile service aswell because thats no better either! Avoid them please i beg you !
- Location
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- Location
- Richmond
- Reviewing
- EE
- Date
- 2014-09-09
- Comments
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All is well until the broadband goes OFF.
Then the "getting it fixed" contact to India is just a waste of time - after 3 days you then believe there is a problem - but only after threatening to leave EE then all seems to get fixed quickly. It is an absolute nightmare to A.) find the contact number and get through.
B.) Doing all the silly things with wires filters and screwdrivers - which kill time and NEVER FIX the problem.
C.) Getting through to someone that I can understand and are sympathetic (English).
I will never recommend EE to ANYONE !!!! And this is from a longstanding loyal customer!!
- Location
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- Location
- norfolk
- Reviewing
- EE
- Date
- 2018-10-19
- Comments
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just joined ee great customer service,up and running in no time.
- Location
-
- Location
- Rochdale
- Reviewing
- EE
- Date
- 2014-09-09
- Location
-
- Location
- Broadstairs
- Reviewing
- EE
- Date
- 2018-03-12
- Comments
-
EE broadband - slow, unreliable, no value for money. It stops when my phone rings and even when the heating switches on. Absolute Rubbish.
- Location
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- Location
- Falkirk
- Reviewing
- EE
- Date
- 2016-01-30
- Comments
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Avoid completely!!! I set up the account and contacted them on 3 or 4 occasions to check progress and to ensure no loss of service as I work from home. They reassured me that there would be no loss of service, then it went to one day, then after the phone line was installed have found out that they have not even placed the broadband order and they blamed my existing provider. Knowing a bit about the technical details, this is not possible and BT confirmed they never requested broadband was installed!!! Have advised that I would be without service for 3 weeks!
- Location
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- Location
- Halifax
- Reviewing
- EE
- Date
- 2015-11-18
- Comments
-
An embarrassment to broadband and a terrible service from start to finish.
Connection was poor and constantly interrupted, and extremely slow in the evenings. After many complaints and days off work (unpaid) waiting for technicians, my issue was still not resolved. I quit EE early and went to an alternative who fixed the connection issue immediately. Furthermore, I after refusing to pay EE due to the poor service (why pay for something you didn't get?), my account was sent to a debt collection agency. I overpaid them by accident, by £23.50. This amount was sent back to EE - nearly a year later after many broken promises on their behalf and many more calls to EE from me I am still waiting for this money back from them, and they also insist that it is only £18.00.
- Location
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- Location
- oswestry
- Reviewing
- EE
- Date
- 2014-10-09
- Comments
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been with then from august. left sky broadband because ee were doing a great deal i got 4-5mg with sky but ee can only
manage 1mb completly useless for anything
been trying for weeks to get it sorted
help line is hard work as from abroad
- Location
-
- Location
- billigham cleveland
- Reviewing
- EE
- Date
- 2018-04-23
- Location
-
- Location
- Bedfordshire
- Reviewing
- EE
- Date
- 2017-12-20
- Comments
-
EE customer service is just awful. In 2014, without notice, they shut down my broadband and phone account. It was Christmas Eve, which was nice of them! They claimed I had submitted documentation for a move to another ISP - documentation which they could never produce. It took six weeks and goodness knows how many mobile phone calls to get reconnected and, this also initiated a new contract so stuck with them for a while longer. In 2017 they shut down my Freeserve email account of over 20 years. Still feeling the effects of that seven months later: it's like moving house and you need to notify everyone who has ever written to you of your new address!! Anyway, the contract is up and I'm changing to a new ISP. Farewell EE and good riddance!
- Location
-
- Location
- Bedford
- Reviewing
- EE
- Date
- 2015-01-05
- Comments
-
I've been with my internet provider for a long time. Started out as Freeserve, then Wanadoo, then Orange. 18 years later I find myself with EE. OMG, what a shower! They turned off my land-line and broadband on New Year's Eve. Their mistake but despite repeated requests for an explanation, EE has yet to explain how it happened or apologize for causing major inconvenience. They promised to reconnect and restore within 72 hours and notify via text. However, after 72 hours, no text arrived and it was a pure accident that I discovered that we now had a new phone number! After repeated calls and six days, we finally got the broadband working. Irritatingly, it seems we may be on a new contract. A new router (yet to arrive at time of writing) must be used with new login / username and password. All very inconvenient and frustrating at a time of year when good communications are everything. After 18 years using the same email address, I am about to dump EE. New contract or not, it might be lawyer time - EE was in breach of contract by deleting my account. Words fail me!!
- Location
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- Location
- newcastle
- Reviewing
- EE
- Date
- 2015-11-02
- Comments
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i had my home broadband and mobile phone contract with ee, both are now cancelled thank god. im waiting to be connected to plusnet. this companys customer service is an absolute disgrace, they overcharged me for both my phone and broadband and left me with no service for five days, ill never use them again, avoid.
- Location
-
- Location
- South Glos.
- Reviewing
- EE
- Date
- 2014-02-26
- Comments
-
Been with Freeserve/Wanadoo/Orange for years. After a storm, my broadband dropped from about 2 to 0.2 Mbs. Phoned EE, they sent a BT lineman who could not fix it. It took me 2.5 week to get a BT broadband engineer. When he called, he said there was a fault in their wiring. Every day for a week, EE called asking me to turn off/on/reconnect/look at router config. They would not believe what BT said, and told me that there was a fault on my extension. I DON'T HAVE AN EXTENSION. I'm off to BT with a still faulty line. At least they won't have EE trying to cancel the call.
- Location
-
- Location
- Brightlingsea
- Reviewing
- EE
- Date
- 2015-08-22
- Comments
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Avoid at all costs! House move, informed a week prior, told new speed at new address(fibre) 38mb....only to be told 3 weeks later fibre not available.. Even though it is...bt engineer advised fttc at ourcabinet and available via bt when entering land line and address? So Ee now wanna charge £250 cancellation even though they cant provide the service.....bring it on ee...you will not see another penny from me for any service ee provide ever... And best if luck getting any fees out of me.... One brand i will avoid from now on!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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