EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 555 customer ratings since 2021-07-05 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,560 Customer Reviews over 39 pages

  • Reviewer
    Location
    Damerham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    not happy with EE at all, started off at 1mb/sec and its got worse over 6 months and down to 0.01 mb/sec might as well just have dial-up!its like being back in the 90's.
    I would'nt recomend them to anyone.
  • Reviewer
    Location
    Wakefield
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Customer service is always helpful even though i think sometimes they are a bit overwhelmed with complaints. Most of them sound Scottish. So i have to really listen to understand some of their words. Heck they probably do the same with my New Yorker accent.
    I'm currently on 12 month broadband contract, I'm satisfied with the speed, I've got 6 devices using WiFi simultaneously without any problems.
  • Reviewer
    Location
    Leeds
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really not happy with speed, been with Virgin, BT, Sky, Talk Talk and nothing like this. If I want faster apparently I need to upgrade! Was fine for the first month then got slower and slower and if I have a friend round, it's impossible to connect!!!
  • Reviewer
    Location
    Bradford
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Every thing sh** were ever they says every thing wrong
    Big mistake in my life I join EE broadband I waiting for
    My contract finish then I go to my previous broadband
    Suppliars.
  • Reviewer
    Location
    Manor Park
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    It loses signal whenever I'm gaming
  • Reviewer
    Location
    South wales
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Was with talk talk I thought they were bad, BUT EE are the worst service ever, customer service is appalling once they got you on there books they don't want to know you.
    Please take my advice give them a miss, can't wait for my contract to end.
    EE if you read this and you care about your customers take note.
  • Reviewer
    Location
    Sheffield
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Rubbish with choking at peak times..cant even listen/watch youtube without constant buzzing due to streaming restrictions,ie slowing speeds due to 'traffic management'at peak times !
    Sorry,but avoid if you use torrent/streaming sites !
  • Reviewer
    Location
    Glasgow
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    The speed is good and the box is pretty decent. I prefer that to BT's fibre offering.
    That's the end of the good bits. The customer service is shambolically bad. I've been with them for a week now and I've spent over an hour on hold to the customer service line, waiting for an answer, because they've overcharged me by £62.50 on my first bill and because my caller ID has not worked since they took over my line. I am still no closer to having these, I would have thought relatively easily rectified problems fixed despite being promised that it would be. The distinct impression I get is that they really don't care about customer service.
  • Reviewer
    Location
    St . Helens. Merseyside
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Complete trash. Crawling pace broadband. EE is an absolute disgrace. Don't go near this company!
  • Reviewer
    Location
    Durham
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Not happy with ee at all wish i never changed supplier
  • Reviewer
    Location
    Barton under Needwood
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Must be lucky I guess. We moved over to EE Fibre about 3 months ago and it has been faultless....download is regularly in excess of 35mb and (so far) has been fully reliable....must be us I assume
  • Reviewer
    Location
    Beddau
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had standard ee 17mbps broadband installed on 29th of july 2016 its now 23rd of august and ive had very slow speeds buffering constantly for first 10 days then after 10 days the router would go off and take aroud 1-2 hours to come back on and then slow again for about half an hour before it decides to go off again for another 2 hours was told it was line issue then router issue then line again now a new router is on its way so far very poor customer service unusable unstable slow internet my god i made a big mistake going with ee and im stuck in contract for a year with this company dont make the same mistake i did its gonna cost me to get out of contract now but i think it will be worth it absolutly shocking
  • Reviewer
    Location
    Coventry
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE is just a NIGHTMARE! Since the beginning of January I am having about an hour internet per day, with a speed of 0.2 Mb/s, otherwise there is no connection!!!! I called tens of times, and every time they ask me to look at the router homepage, unsecrew the phone socket et the usual rubbish, then apparently they raise a bit the speed on my connection so I get the internet for about an hour then the connection is lost again for the rest of the day!!! Don't go with EE please.
  • Reviewer
    Location
    MK42 9SD
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have made 。EE aware despite I have the fast broadband firbre it is slow and very often my computer crashes

    I entered into a contract for fast delivery of broadband this is the worst broadband I have had and according to EE because the required speed in the area he stated in my contract I am now stuck with the broadband that doesn’t work whilst EE are happy to take my money and now suggested I go to the ombudsman

    I entered into a contract to get a fast Broadband I did not enter into a contract for EE specify I have the speed according to contract but not the broadband delivery I noticed the attitude has changed since becoming part of the BT group when your business – finally fail You will not be able to contest the bad causes you have made

    Members of the public be where this is a terrible company to do with throughout my complaints not able to receive the broadband I’m paying for iPad managers on the phone copy rude Speaking down to customers who contribute to watch that wages
  • Reviewer
    Location
    Norwich
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worse company I have ever delt with in my life. We lost broadband because other network took our line, but EE never told us or confirmed if we wanted to leave. They just took our broadband away and charged us over £380 for the rest of the contract. It took so long to work out what happened as the customer service was awful and they have no idea what one another are doing. They couldn't even put the correct address in. The guy dealing with it did it all wrong, left it then just went on holiday for a week. We probably spent about 6 hours on total trying to get them to essentially plug the Internet back in. But apparently its more complex than breaking the enigma code to them.

    Not only this but they were charging us fibre speeds, when fibre wasn't available in our area. They said they would send a refund cheque, but never did.

    We lost connection and a month later it was not sorted so we decided to leave and get a new provider. However they still carried on taking money so we blocked the direct debit. They sent us threatening letters even though we have no account with them anymore.

    We couldn't even make a complain as they just, pretended the manager was in a meeting then hung up on us.


    They have cost us mobile data, new set up fee for new company, overdraft fees and loss of business, plus we have been without Internet for so long, that Netflix and everything we are paying for has been wasted.

    They need to stick with mobile phones and leave broadband well alone. They are criminals and con artists oh and absolutely stupid and incompetent at their jobs. Better off replacing their staff with monkeys on typewriters.
  • Reviewer
    Location
    wellingborough
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    terrible internet speed
    o.68mb download
    0.42mb upload
    a carrier pigeon could get the information quicker.
    I am suppose to be getting up to 38mbs,
    I would at least expect to be getting 1mbs!!!!!
  • Reviewer
    Location
    Wirral Cheshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE Broadband is the worst I have ever had. Frequently it is impossible to log on. Download speeds, as others have said here, is excruciatingly slow. Emailing is sometimes impossible. Streaming is impossible with constant buffering and freezing. When you make a call to what EE calls it's customer service department you may as well spot in the wind for the good that it does. This company cannot be trusted, it's product is lousy, it's support mechanism is flooded. In a nutshell AVOID at all costs!
  • Reviewer
    Location
    Ayr
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute garbage. Can't even watch internet TV channels.
  • Reviewer
    Location
    Yorkshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Agreed to contract in the morning, then changed my mind after thinking carefully about how I was treated by the bossy, arrogant and patronising lady in the morning. When I called the cancelation team in the afternoon the nasty man was even worst, he was basically trying to tell me that I cannot cancel my contract and put the phone down on me
    I will not recommend this roague trade cowboys even with free forever broadband and everything else, my advice is go and find another proper supplier. If they treat me like this before I even get any (horrible) service from them, I dread to think what could have happen after few days into the contract. EE shame on you, please train your staff to respect people.
  • Reviewer
    Location
    Northampton
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We would give no stars if we could. Do not ever sign a contract for EE Broadband, it is the worst and slowest in the UK. Doesn't matter how much you complain it is never sorted out. Scam company. Keep away. Seriously bad
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband speed, customer service, complicated contract length ever seen in my life. Never sign up, you will regret. I was with them over six month and of course paid for nothing at all. Complete waste of time to call the customer service. Seems they volunteering, don't get paid for their time. Rubbish, rubbish, rubbish.
  • Reviewer
    Location
    South yorkshire
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Terrible, terrible, terrible! Service apeed was rubbish but i used it lightly, but customer services is atrocious. So rude and completely useless. They also lied on the phone saying they spoke to me about the contract changes which they never did. Avoid at all costs!!
  • Reviewer
    Location
    sheffield
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    First of all worst customer service in the world i was trying to cancel my contract with ee got through to them after 30 min They was realy nice till i asked them to cancel it then all changed they were rude then i had to go to work cos i was getting late i asked her ( woman i was talking to) can you call me back when i am free she said she can,t but she can give me a direct no to call after work i rang the no and i got through to talk talk i asked them if they had anything to do with ee reply was no i apologise to them and got back to ee and told them about everything all they said she has apologised for making fun out of me by giving me talk talk no its like punch some body and say sorry now thanks say no to ee bye
  • Reviewer
    Location
    Parallel universe to EE
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Should be no stars for this lot.Have had an intermittent fault all the time I have been with them. Call centre in India is useless as they just say we want to do more tests even after they have sent the wrong engineer out.Don't seem to want to get Openreach involved when it is them I need to fix it.Faults team don't ring back to arrange appointments. They just make you agree to pay £60 before they will book the engineer. You really don't want the hassle this lot will give you.My contract ends soon so I will change then.
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We were persuaded to change to EE as it would have saved us money from our previous provider for the same service. The router was tiny and the signal was absolutely terrible. They also wouldn’t let us leave our contract so we had to get a new provider to pay out our contract. I can’t stress how bad the internet was.
  • Reviewer
    Location
    Accrington
    Reviewing
    EE
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Having recently (15 days) changing to EE for broadband provider i would advise to stay away at all costs! When enquiring about product we were advised that the signal strength would be reliable a stable enough for our requirements, having 2 teenagers in house we knew that xbox live would be a big must and ipad browsing is constant. Well, unfortunately the xbox is set up approximately 7 mtrs away from the router and the poor signal strength makes it impossible to contact, if 2 ipad on at the same time they start buffering when a search is requested from the opposite pad. I've contacted technical 4 times, advised to change settings on account which made no difference, asked how many obstructions between the router and the xbox ( we live in a bungalow so only 2 walls - can't imagine what it would be like if we did have upstairs) we then got advised to go and buy a the best router available - this is surprising as theirs are meant to be the best! And they would refund us the cost if it was any better! On another occasion on to technical we got disconnected after being on line for 15mins .... Nobody bothered to contact us back! Finally my latest attempt choose a different option on automated line "if your thinking of leaving" .. Here I was told that I would have to buy out of the 12month contract. I explained my how I had stressed my concerns at the time of purchase about signal and stability - highlighting all the items that would be running at the same time and that the sales person had assured us it would be sufficient to cover our requirements. I explained all dealings I had made with technical and that with the service being provided was insufficient I felt I had good reason to beable to cancel my contract without having to pay out. I was advised that all sales persons say things to make you purchase!!! Hence why I've given 2 stars for customer service because honesty has to be given reward!
    I will be checking out with the ombudsman my rights!
    AVOID THE HEADACHE ! And go else where!
  • Reviewer
    Location
    Maidenhead
    Reviewing
    EE
    Date
    Comments
    I used to be an Orange broadband customer and stayed with them when they merged with EE. Absolutely rubbish service. Had broadband issues last year and was without the internet for a couple of weeks and now been without internet for about a month, rubbish customer service, you speak to no-one twice and when you do eventually get through you have to go through the same questions over and over again. How long does it take to test the lines? I am going to fight for compensation and then I am off! Avoid EE at all costs! Do not look after their loyal customers!
  • Reviewer
    Location
    Portstewart
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Has got worse over last few years, aslso rang customer services twice and was left on hold both times
  • Reviewer
    Location
    The Fylde
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    I'm paying £35 per month for high speed broadband and the best speed I could get using Ookla was 47mps upload and 18mps download. I can't get through to customer service and after being with EE for quite some time it's now time to go, I'm out of contract so that's it. Absolutely appalling company!!
  • Reviewer
    Location
    Crowborough
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Overall, very disappointed with EE. The relationship started badly. We were three weeks without an internet connection because EE mishandled the switch over from Talktalk. Thecphonevworked but no internet. No apology of course and no compensation although to their credit they didn't charge me for that period. Now, having been with them for six weeks, so the speed should have settled down, speed is just about ok in the day but hopeless in the evening. It's even too slow for EE tv to work properly. As for browsing, it's too frustrating to try. Wish we had stayed with Talktalk; their speed was much more reliable.
  • Reviewer
    Location
    Stourbridge
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    Have no complaints with EE whatsoever. Great speed, helpful customer service (in this country). After being with Virgin for many many years, the last few with appalling service, EE have so far done us proud. Would definitely recommend.
  • Reviewer
    Location
    Leiceater
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Months of intermittent broadband...several engineers called none of them resolve the issue. Each stating I need another engineer....which I have to call for. Each time I call I have to go through the same tests as the operator is reading a script all for me to book the next level engineer! Surely they should manage this internally and get it sorted. I pointed out that my charges are higher than that currently available and for a far poorer service...operator avoided the discussion. Worst service ever....will definitely be going elsewhere absolutely fed up with the ee muppets.
    DO NOT USE EE FOR BROADBAND OR MOBILE.
  • Reviewer
    Location
    Liverpool
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE broadband really is disgraceful. All the time it is crawling pace downloads, my Amazon Firestick worked great with SKY but now I cannot watch a video without stuttering or freezing completely. The line is the same, all thet has changed is the provider! It is impossible to upload an email with an attachment and generally, all of the time the download speed hovers around 1.2Mbps, that is disgraceful. No matter how many times I complain to EE's idea of a customer services department, nothing improves. They want me to go to fibre....but when they sold me this package, EE assured me that my downloads would be at least as fast as my previous provider (SKY). That is a blatant lie! EE broadband cannot support more than one device at a time and in fact CANNOT EVEN SUPPORT ONE DEVICE! Oh, and to add to the tissue of deceipt, they have increased my contract fees mid way through a "Fixed Price Contract".
    AVOID EE COMPLETELY!!
  • Reviewer
    Location
    UK
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst possible service i had ever got!!

    I paid for a a pack with cellular data i couldn't use because of a problem on their end and they didn't manage to help me fix it.
    and when i asked for a refund they just tried to wear me down and avoid talking to me.

    Really poor service, the worst i had ever experienced! never use them
  • Reviewer
    Location
    Milton Keynes
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    EE offer a terrible customer service. I have been having intermittent issues with my broadband speed for weeks, have spent hours on the phone asking them to fix it, and every time get passed over to someone who makes a small change, does nothing to help, then puts me around the same cycle again. It'll work for a little while ... then break again.

    When I told them I wanted to leave as I was not getting a good service I was told that I would have to pay a £70 fee to leave my contract early, despite my intent to leave being because of their terrible service. Not at all impressed and would never buy from them again.
  • Reviewer
    Location
    Glasgow
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Switched from Sky. Worst mistake I ever made. Horrible customer service. Tried contacting them regarding poor internet speed (could not even open a browser window-much less video call family abroad). Never solved the issue. Insulted and verbally abused by them. They wouldn´t let me cancel. Kept transfering me to tech service. Finally paid early cancellation penalty and back to sky. Should have never left Sky.
  • Reviewer
    Location
    Reading
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    The customer service is the worst ever! I went to a EE store to cancel my broadband but I was informed that I can only do it calling EE. I called, spoke with a Peter that refused to identify himself saying he doesn't give his surname on the phone! Ended up cancelling the broadbad but got no document proving that i've done it and was informed I would need to pay 29.60£ disconnection fee! EE is very easy when you want to start a contract but so bad when you want to leave that make you never want to come back!
  • Reviewer
    Location
    RG1 4 PS
    Reviewing
    EE
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Worst ever seen!
    I signed one thing in the contract and they charge me another one...then I need to spend money to call them and try to correct theris mistakes.
    Still waiting to receive my 10£ deposit back, which they said would be paid in the first 60 days of the account going live...
  • Reviewer
    Location
    London
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    The worst Customer Service I have experienced in my whole life. To get my phone unblocked I had to try to call them 6 times. After making me wait 1 hour for my call to be taken by an operator, the line fell so I had to call again. Not to mention that I could not use my phone for over 2 weeks now.
    For a £40 monthly fee, I was not even able to use my phone after a reasonable time. Not to mention that in the EE store (I tried the one on Strand), you must be lucky to find an operator willing to help at all. I had to go back during another shift to find one who called once again for me.
  • Reviewer
    Location
    Mk
    Reviewing
    EE
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have spent 8 hours with dodgy connection. I qm paying £35.50 for a really poor service. There has to be better providers out there

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.