EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.2 stars

Based on 2386 customer ratings since 2018-09-22 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1424 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
Michael in Tyneside North call centre was absolutely fantastic today.
EE have been superb since we changed over to them.
Highly recommended
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bracknell EE  
My review is a positive one.
I left BT due to their increase in prices for the package I had. EE were offering £1 a month for unlimited broadband and if I paid my line rental in advance I would receive a discount. Including delivery for the Brightbox I have paid £183 for a years line rental and broadband. EE also paid my BT cancellation charge. The deal also included a £120 Amazon voucher which I have received.
I contacted customer services to check that my number would be ex directory and withheld when I made calls, my call was answered immediately and dealt with promptly.
I signed up in October, the Bright box arrived within days and I was connected on the day EE informed me I would be. Set up was easy and I was connected straight away. The speed is fine and hasn't dropped out at all.
Perhaps I'm one of the lucky ones as everything is going well and I cant knock EE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Monmouth EE  
Customer service is always helpful even though i think sometimes they are a bit overwhelmed with complaints. Most of them sound Scottish. So i have to really listen to understand some of their words. Heck they probably do the same with my New Yorker accent.
I'm currently on 12 month broadband contract, I'm satisfied with the speed, I've got 6 devices using WiFi simultaneously without any problems.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Wakefield EE  
Been with EE from the Freeserve,Wanadoo,Orange days.Never had a problem with my service from day 1.Just upgraded to EE fibre 38mb. got a free router,delivery and connection with 1500 free minutes to mobiles and 01,02,03 numbers and it is costing me £9.50 a month LESS than I was paying for the up to 20mb package. EE rang me out of the blue and offered me this new package and the guy on the phone could not have been more polite and helpful. Everything he said would happen did happen. I just replaced my router with the new brightbox 2 and was instantly back on line with no problems. Consistant speed,no dropouts it is spot on. From the way my upgrade was handled I cannot praise EE enough.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Goole,East Yorkshire EE  
Today I have renew my fibre with EE, as it was very good service for last year or so. I have looked at other providers, some looks cheaper, but managed to get discount from EE. Price is very similar to other now and don't have to go through change over - with fibre some of them want to send engineer (my mate waited 3 weeks with switch-over to SSE).
In general very good, constant speed, great router - never had a problem. Renewal was done very efficiently.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
South East EE  
Great service never had a problem.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ipswich EE  
great service never had a issue with the broadband EE are aways happy to help would recommend to friends
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
newton aycliffe EE  
Moved from BT who were slow and inconsistent. EE delivering the goods with consistent speeds of 36mbps which is what we were told we’d get. I’m verifying this daily using Ookla Speedtest app.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Warwickshire EE  
I am not usually a person that likes to write reviews but I felt that at this occasion EE deserved it, I have been wifh EE for 18months now, I was due for an upgrade an the person that helped me with this process was absolutely fantastic an honest about the deals they had an whether it was worth me paying extra or not, after upgrading I found that my internet was slow even though we increased the speed, got talking to them again an again the person I spoke to was extremely helpful, talked me through a few steps that increased out speed even better than before an she was super friendly an patient as at some point I didnt have a clue which plug goes were, I highly recommend EE for their customer service, boradband service an prices
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
london isleworth EE  
Cant rate them highly enough, don't understand all the poor reviews.. BT engineer turned up on time, fitted a line for me, within an hour 71Mb line up and running! Had talk talk before and struggled to get 4Mb, constant cut outs, hours on the phone to them with never any help..Best move I have EVER made! 3 weeks in still a constant 70MB, no drop outs, Havent even noticed any traffic management via newsgroups during peak times, EE TV is amazing, I just can't speak highly enough of EE!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Darlington EE  
Seeing so many unhappy customers i consider myself as a very lucky guy. I was switched to EE from Sky in 14 days. The day when I suppose to be connected there was some kind of issue and i was not connected after all. I called customer service. I took me less than 2min to speak with lovely lady. She explained that usually problem like that is being sorted within 2 days. Fallowing day I came back from work and internet was up and running. I have fibre plus 67 mb/s and I get 74 mb/s every day. No issues with EE what so ever. I would recommended EE broadband.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Tamworth EE  
The only question is that of cost compared to anyone else otherwise excellent.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West Huntspill EE  
SO GLAD I JOINED EE HAD A FEW PROBS AT START BUT THESE WERE DEALT WITH QUICKLY CUSTOMER SERVICE IS EXCELLENT
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
PORTADOWN EE  
Just switched from the appalling TalkTalk to EE. Fantastic customer service , I explained I need phone and fast broad band speeds which have been achieved without fuss or palaver!
No idea why so many bad reviews on here, I guess those who complain do so the loudest! I have nothing but praise for EE......but don't get me started on TalkTalk!!!!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Worcester EE  
Have been with EE mobile for many years and had ups and downs with customer service however, this review is for broadband which I switched over to just a couple of weeks ago and, touch wood, so far it has proved to be a seamless transition from BT and speed and reliability are already improved.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southampton EE  
Great service and reliability, very competitive prices. Just renewed for another year!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London EE  
Ordered EE Fibre before reading any reviews but I needn't have worried. Modem came on date promised. Was installed on date promised (they did all the switching for me) Speed was better than promised and finally tv box came on promised day. Excellent service with which I am well pleased
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Wigan EE  
Been with Orange/EE for over 10 years, you're all complaining about service and speed, well i don't think its EE that are causing your problems

When i moved to my house 10 years ago the speed was rubbish and kept dropping, we worked and worked on sorting the issue with support, it turns out there was bad cabling in my house and the phone lines outside (overhead) had degraded - was 40 years old.

Anyway i took care of the internal wiring, by disconnecting the whole lot and just had the router and a cordless phone plugged into the master socket.

Then EE arranged for Open Reach to run new cables from the telegraph pole all the way to me master socket

Since then i average 15.5 MB and about 800K up, which isn't bad for ADSL2, the phone line is crystal clear, my connection stays up for months at a time till i reboot the router.......

All of you dont knock your supplier, its more than likely an issue with cabling in your premises.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Mill Hill, London EE  
I have been a customer of EE mobile for many years, after having a terrible experience with Virgin Media I decided to switch to EE Fibre. I went for the 72mb/s package with EE TV.

I have had EE broadband for over 18months now, and have just renewed my contract for a further 18months. I have experienced no problems what so ever, speed is consistently higher than the advertised at all times of day. Upload speed blows VM out of the water! The connection is not only reliable, but stable 24/7.

I don't understand all of these negative reviews, EE have guaranteed me a speed of at least 40mb/s and said that if it falls below this then I would be released from my contract. Virgin media don't openly offer this kind of guarentee. Speed has never been less than advertised when using ethernet cable or 5ghz WiFi. I would imagine many people are complaining about speeds over WiFi when they do not understand that lower end WiFi can only transmit slow speeds! - Try plugging it in via ethernet or connecting to the 5ghz WiFi channel.

Would highly recommend EE to anyone! - Before anyone says it - No, I am in no way affiliated with EE, just a happy customer who's tired of reading bad reviews! - Not many people take the time to write a review when they're happy with a service, but we all feel the need to report when we're unhappy.

Keep up the good work EE, excellent broadband, excellent TV, excellent mobile and fantastic customer service!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
West Midlands EE  
Great service with no issues, plus getting 10gb data booster for my phone since I'm already a t-mobile customer is ace. My fibre from ee has been running fine, most of the bad reviews on here are probably talk talk and sky employees running scared. I would recommend we broadband to anyone especially if they already have a mobile contract with them
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Glasgow EE  
Stunned. 37/10 as it said on the tin. Consistent, good even at 8pm, the version 2 router is really good with great gift range. Massively better than BT at 8 or less for same price.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Lymington Hants EE  
Can't fault them, good speed, fair charges, good reliability
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ipswich EE  
Must be lucky I guess. We moved over to EE Fibre about 3 months ago and it has been faultless....download is regularly in excess of 35mb and (so far) has been fully reliable....must be us I assume
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Barton under Needwood EE  
I changed to EE 2 years ago as we have mobile phones with them.....We are on the basic BB and I have it in 2 locations, In both locals the BB has been reliable and faster than the BT equivalent, I have no experience of the fibre version. I have had no issues with EE customer service. Open reach are a separate company employed to do field connections etc and I have had problems from open reach in the past with other providers....but open reach are used by all providers and cannot be bypassed so we are stuck with them and there failings.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
swadlincote EE  
I have got excellent attention and assistance from there online chat . Helped me with everything and using it from past 1 year excellent service
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
Rotterham EE  
Just recently had phone and adsl broadband installed and it's all gone super smooth. I was cagey having read some of the reviews on here but so far all is well.
Well done EE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Derby EE  
I decided to go with EE broadband after reading external reviews online. I was kept up to date throughout and everything came in time for the switchover.
I have been pleasantly surprised by both speed and reliability, I did have an initial problem of devices not connecting but once I spoke to their technical support via a video call, it was found that I had placed the router in a poor location. Once I had moved this, everything worked perfectly and all devices connect well
The speed is good and close to advertised (Fibre - I am still within the 10 day adjustment period) and have had no problems with connections since then. Customer support was quick and I got through to someone within 2 minutes both times and found them very helpful
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newcastle EE  
Reviewed EE a short while ago,so just an update.
My service is still absolutely spot on,38 meg,no dropouts,no billing errors.It is perfect. I have the Samknows broadband reporting whitebox and according to my dashboard there is never any reduction in speed at any time,it always shows around 38 meg. For those of you who are not familiar with Samknows,just google it and sign up to the program,it is free.
Again,I cannot fault EE in any way.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Goole,East Yorkshire EE  
Hoped I wasn't getting into anything awful reading all the reviews, but so far EE have been great (2 months in so far)
My only annoyance was that I took a day off for the initial engineer visit. The guy never attended my house BUT he attended the box (this is communication issue with Openreach) and to be fair the guy sorted the box in the road and the attended my house three days after as promised. EE customer support were great.

There are horror stories on here, but there will be in most places.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
North Wales EE  
Went to EE store get an broadband offer got a great one helped by a guy named Tom a great man great service got exactly what I wanted .Satisfied
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester EE  
I have had speeds of less than 1 mbps maximum of 4mbps.terrible
  • Customer Service
    5 stars
Southall EE  
Have no complaints with EE whatsoever. Great speed, helpful customer service (in this country). After being with Virgin for many many years, the last few with appalling service, EE have so far done us proud. Would definitely recommend.
  • Satisfaction
    5 stars
Stourbridge EE  
4G Home Broadband box arrived today. Rural location - was getting about 1.2Mbps over BT line (no other operators in our exchange). Now getting 14Mbps down and 3Mbps up. Well chuffed!
  • Satisfaction
    5 stars
  • Speed
    5 stars
DISS EE  
I had a small problem with my broadband and phoned the customer service who were very polite and helpful and over a few day's and a engineer who was excellent and new what he was doing sorted it all out. thank you all so much. i have been with EE for a long time and so happy and pleased with the service i have received from all the Staff at EE THANK YOU AGAIN.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Coniston EE  
Okay I don't know why everybody is giving EE bad reviews. I have never had any issues whatsoever and have been with them for roughly 5 months. Speeds are good...download 13Mbs during peak times. They do throttle P2P during peak hours which is good as it doesn't slow down everybodys connection who are connected to the same exchange. There are obviously ways around this but it seems to stop most people who aren't too technical from using P2P. I play a lot of online games and get acceptable pings. Used their customer services once and was acceptable. The only problem I think I have is that I sometimes get packet loss when playing online games, but to the majority it will not be an issue. My service has never gone down so far. And their is no download/upload limits. I seriously can't complain.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Preston EE  
I am limited to ADSL broadband and use to be with Sky Connect who gave 6mb off peak which dropped to less than 1mb between 5pm til midnight which rendered it useless! The switchover from Sky to EE was painless, having received their Brightbox router in the post in good time. The wireless Brightbox router performs much better than Sky's and I now get speeds of between 9-15mb 24/7 so i'm very satified indeed considering it's ADSL.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Castle Donington EE  
I have been using EE/orange as my broadband provider for several years, most recently on a 38 Mb/s. My household runs everything through the internet and so we have an average usage of over 150GB/month. The service of EE has been very good, the speed remains at a pretty constant level and doesn't ever appear to be throttled back.

The 5 GHz signal on the router covers my entire house, if you gadget can us it and this will provide the full 38 MB/s. The 2.4 GHz signal will cover the house, garden and some of the road, but as there is a lot of other houses using the channel it can slow down, it usually provides around 20 MB/s but this is not really EE's fault and just the facts of the technology.

I have had a few problems with my service, the phone stopped working and my internet became direly slow <0.5 MB/s. I phone EE, after being on hold for 10 mins (7pm - weekday), was put through to customer services and quickly escalated to tier 2. The next morning at 8am BT Open Reach were at my house checking the fault. Turns out there was a fault with internal wiring as the main inlet worked fine. EE didn't charge me for this work even through BT said they would be charging EE. I have relayed my interal wires and everything is excellent again.

I have been really happy with the EE provided service so far.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cheshire EE  
All the reviews on this site complain about things EE have no control over, they started to give free home broadband to customers (when they were orange) consumer demand for a cheap mobile internet and home phone package have caused them to expand so anyone can have it. Connection fees are actually charged by BT EE cover most of the fee asking customers to cover 40%. Speeds are controlled by BT as they own lines. Lines randomly get deactivated by BT so they can charged "installation" fees or engineer call out fees. EE customer service is not amazing but I work on new join team we get over 2500 calls a day 80% of them are people complaining that they have slow speeds (BT cause this as then people leave and they can charge more "installation fees") BT is the cause of 90% of problems for providers they send engineers to cut lines and cause problems I know this because I was a open reach sub contractor before I worked for EE... If you want uk based call centers go for sky or EE if you want a good service and people who won't sabotage your lines to make more money stay away from BT network companies and go to Virgin. By far best provider around and I can't wait to leave EE not because of problems they cause but because of BT
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Belfast EE  
Well, here's a fine too do. I have been with EE for two years and have been looking for a better deal, so I have been reading the reviews for various providers. My only conclusion is that I am amazed that ANYONE gets any broadband connection. All the reviews seem to be negative, so here is mine for EE; A bit of a rocky start, had a couple of weeks of non-fibre broadband at the start 'cos EE said they had fibre when they hadn't, but eventually .... all was good. Download & upload speed good, the very occasional reset of the router, no more than 2 or 3 times a year and after the initial hiccup I have only had to contact support once - nice lady, based in UK, spoke English, not tech and the problem was sorted by Outreach who found the council had been setting up new street lamps and had mucked up our broad band line, All sorted. Only reason I'm thinking of leaving EE is to get 78 Mbs at three quarters of the cost.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cheshire EE  
I’ve been with EE three years now, had some issues with sky before and it was a pain to speak to their Indian support.
Had an issue once with EE when switching from sky, had to call them a few times, they’ve fixed it and gave me one month free. I’ve had fibre, then fibre plus, now I’ve signed up for fibre plus again.
It’s easy to contact them, at 8:30am I had to wait for consultant about 7 min but then around 12:30pm they’ve picked up straight away.
Sky would be £3 cheaper monthly but I’m staying with EE as it was always fine for the last three years.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Chester EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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