EE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.1 stars
  • Customer Service
    3.4 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 3145 customer ratings since 2018-02-20 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1395 Customer Reviews for EE

  • Showing page 1 of 35, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
Reviewer Location Reviewing Date Ratings
I have been a customer for many many years and now decided to change provider. Customer service difficult to reach, I had twice my broadband speed reviewed and "rectified" however it'still very slow, certainly always much slower than contracted, a smooth streaming or quick downloading is nearly impossible. I live in the centre of London when having a good broadband should not be an issue
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I received a cold call to join EE broadband a year ago on a 18 month contract. I was told that it would be "cheaper & faster" than my sky broadband I had at the time which was giving me download speeds of around 10Mbps.

I agreed to join - paying a severance fee to Sky.

Unfortunately, since I switched over the internet speeds were very slow <1Mbps and sometimes the internet completely dropped. I raised the issue multiple times with EE and did all that they said to remedy this. It was always slow and the drops in connections kept happening.

Ultimately, after a while EE sent an engineer who was able to get me speeds of up to 6Mbps (albeit for a short time) but the drops in connection got worse. I was fed up and kept raising the issue.

Finally, at end of December I asked to leave the contract without paying the severance. They said that is not possible and I need to give a formal notice of leave and then they have 30 days to try and fix the issue. I did that.

They sent someone round and tried a few things but the issue wasn't solved. I gave my notice at end of Jan and EE informed me I need to pay the severance fee. Their explanation was that the issue that I raised was "fixed" when they put in a solution and any future issues I have are treated as a new issue and hence for their part they have fixed my issue. I have raised more than 15 issues in the time I was contracted to EE - all of which are apparently closed. And because of this I am to pay a severance fee when I leave EE.

To top it off they have the nerve to call me yesterday to incentivise me to stay with them. You can guess what my reply was!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Romford, Essex EE  
Very expensive at £32.50 a month over a 12 month contract. I found staff annoying and rude. Service poor and speeds random. Wouldn't use EE again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weybridge EE  
Poor quality of service overall. The staff are helpful but unfortunately you can't polish a turd.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Stoke on Trent EE  
Not particularl;y good in my area
Pershore EE  
Wel’ EE broadband is one of the worst service provider in uk so far everyone knows.
I been with them nearly 3 years as I had no choice but at the end I did terminate the contract without pay as I stopped direct debit .
i don’t care what action they will take as EE didn’t care about my service.
Usually EE customer service are very poor.
Finally ,I do request everyone not to take EE.
  • Satisfaction
    1 star
London EE  
I have been with EE for a number of years. No major problems with speed. When problems have arisen they have been dealt with quickly!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Stanley EE  
The wifi is absolutely awful. We were told we would have a download speed of 14 Mbps and we are lucky if we get 3. It has even been known to go as low as 0.6 - which is absolutely ridiculous. The customer service staff are pleasant to speak to however this doesn't take away from the fact that this is the worst wifi speed I have ever used. We've been told multiple times that the problem would be fixed, and they have once sent an engineer out to fix the problem however it seems to be worse than ever. Extremely unsatisfied.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Kings Cross, London EE  
I could live with broadband speed although it was slowing down to a halt very often. The problem I have with EE( as well as with many other providers) is that after the end of my contract they started charging me about 70% more. That's not the way to treat loyal customers.I perceive this as highly unethical on their part. They know very well many people have no time to track every payment. I they finally notice something is wrong they will instantly sweet talk you into another contract with them cutting the price by half. They can afford this scam only because there are still lots customers who go for that. I am saying NO!!!. I AM LEAVING YOU EE FOR GOOD. YOU FOOL ME ONCE...
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Surbiton EE  
Extremely variable speed and serious dropoff when away from router in house
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
Porchester EE  
If I could rate it zero I honestly would , I genuinely thought you couldn’t get worse than Tesco mobile but clearly EE proved that you can get worse than them... moving to EE was the worst decision my parents ever made .... my 4g is absolutely a bag of rubbish it goes soooo slow everywhere I go ... It decides to not even turn on when I turn it on sometimes ... has mind of its own .. decides when it wants to work and that’s never . My parents even sighted up for a contract with them for a wi Fi box and I swear it never works on mine or sisters phone nothings loads it goes so so slow I can’t even deal it gets me so so angry . the worst part is even when there’s only one person using the wi fi it still goes extremely painfully slow ... I can’t even use my own 4g never because it NEVER WORKS WHEN IM AT HOME . No idea why?!? It’s been like this for a good few months now but my mum never believed me because her phone the wi fi worked normally for her but for everyone else it just wasn’t until a few weeks ago where her internet started going slow aslwell as mine and she began to believe me that it’s awful . It’s ruining everything for me !!!!!!! It’s affecting my work , my college work , my placement work , my emails and most importantly my youtube and netflix !!!! Sort this out ... we need SKY back we took it for granted wow
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford EE  
Signed up as my phone is with EE.
For the first year everything was fine, not superfast, but my flatmate and I had no problems streaming tv or browsing the web.
After the first year the speed dropped dramatically.
My flatmate moved out so I am the only one using the internet.
The last speed test showed speeds of 0.07 upload and 0.07 download.
If you call they will run a basic line test and thats it.
Over the past year I have received a new router.
Engineer visits.
An EE adviser telling me that the speed has dropped because too many people are using it (not true)

In September I had 4 weeks of no internet. They offered me 5gb of data for my phone to compensate - which they ended up charging me for.....

I was with Virgin for 4 years and never had one issue.

Since I got EE it has been issue after issue/

Huge mistake changing over
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh EE  
I have 2 sim only contracts with we. 2 phone lines with we. One is basic ADSL which has never failed. The other is VDSL fibre ( to the box!) So far, mobile service is very good. As for the vdsl fibre, not so good! Line drops about once a week! The waffle I have had from poorly trained general staff makes me weep. The main issue is the EE router. The WiFi struggles to keep going. My portable devices often say " connected, no internet" My smart TV dies in the middle of a Netflix movie! My desktop PC the same. Both these devices are Ethernet connected. EE have replaced the VDSL router, a total of 3 times while arguing that its my CCTV that's causing it all! Unfortunately for EE, I am the owner of a CCTV company. I install CCTV on other customers broadband. I don't get calls saying they can't log into their cameras! I have now had to buy my own ( Billion) VDSL router, which has been solid since installation! EE have offered me 50% of the £100 cost by way of a credit! As far as I'm concerned, not good enough!!! The senior support staff are polite and courteous. Its a pity they are let down by a lame router
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    2 stars
Chatter is, cambridgeshire EE  
Internet constantly fails. Customer services are rude totally unhelpful and don't give a damn why you have rang. I have been having problems for over 2 weeks now and hot no where with customer services. I'm actually very surprised I am able to send this review before it kucksme off again .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield EE  
they overcharge me after I finished to pay my phone, they force me to declare that I was leaving the service because I wanted an inferior services, that I could not complaing beacuase I signed the contract, I did it in the shop in a hurry, as did not had the change to read the whole thing. let alone to understand it, they took advantage of me, never going back to EE, not matter what.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Choose One... EE  
For month been lied to with ee customoer service is crap pass you around houses can never get to talk manager I am so angry with service go someone else till no how to deal with customers right
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
CHELSEA EE  
Would not waste your time with EE they are a joke seriously when it comes to Mobile Phones no problems at all I have a contact with them never had any issues with Mobile, I took out WIFI with them as I thought I could have Mobile + WIFI all in one bill nice and convenient and it was the worst thing I ever done. When I enquired over the phone about the WIFI I told her the WIFI will be used for gaming with a Playstation 4 (Older Version) and watching/streaming Netflix etc she promised me I would not have any issues connecting to my Console so I took it out had issues straight after it went live my router was downstairs and could not even connect my phone to my WIFI from one floor up! They told be to buy a WIFI booster £25 and they would take it off my bill I reluctantly said ok bought it and that still did not work! I said I would like to cancel the contract as I was promised services and they were not delivered then 3 weeks later I receive a bill for £300 rung them up and complained there was nothing they could do as "the debt was sold to a collection agency" well jokes on them when I said I will pay a £1 a week/ Dont waste your time with EE they know about phones and not much else.
EE  
this is going to be long.
from the begin there was a problem with the speed, however i have been informed it is going to take up to 10 days to set. after 10 days obviously went only worse. this is when i was no longer entitled to leave without cancellation fee. what i am currently pay is super fibre up to 80meg, with min of 38. ON THE CABLE my spped after 5-11pm is from 2-6 MEG!!! i was phoning them almost every single day for over 3 weeks, every day spoken to someone else telling the story from the begin. so far i had 2 engeneers (which obviously did not manage to do a thing) the conversation started with a manager im on the line with him for over a month now i have raised the complaint which is obviously still open they was trying to convince me to close the complain so they will take a money off my bill(lol) i sent several screenshoot of the spped test to prove them cuz obviously from their side av 80meg(lol). the issue all of the sudden has been fixed for 2 weeks, and dropped again few days ago so the ballte have started all over again, they are very surprised that i want to leave. i made again a screenshot being on the phone with the manager and apparently he did not receive it. i have been accused(they think that may be it) of using VPN on my PC(whatever it call) i have also made a VIDEO to show the way i am changin the cable to the laptop and running speed test but i am just waitng for the call back with the idea how to send it over to them.. IN WOULD NOT RECCOMEND TO ANYONE!!!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Glasgow EE  
Broadband speed 1.6mbps so slow and rubbish
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Reliability
    1 star
Shropshire EE  
EE Broadband is one scam. Super slow downloads and often no way of logging on. No chance to stream or game and no chance to get one device to work ......forget a few. And forget the excuse for so called customer service! What a joke! This company sucks!!! Keep away from these cowboys!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool EE  
We have o.9 download
Upload 0.2
Absolutely unacceptable!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wirral .lower heswall EE  
Total rubbish company. Absolutely rubbish broadband. Super slow and often impossible to log on. No way to stream. SLOW SLOW SLOW STOP that is all I get. Garbage customer service. Total SCAM COMPANY! Keep away from EE if you want a broadband that works!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshire EE  
EE are liars. they misinformed us about fees. We have sent a letter with our lawyer and they do not answer. they are misinforming to get you to sign a contract with them. they do not answer in their online chat, there is no way to call them directly and in the messenger chat they are just telling that they want to help and actually they are not helping at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Guildford EE  
Really, don't touch them with a barge-pole. My fibre broadband has now been off for a week. When you call their support line you get a 'unusually busy' message every time and wait 20-30 minutes to get through. I've been told a BT engineer has been organised only to phone up three days later and be told they are just organising it. If one does come this time and fix it straight away it will have been down for 10 days.

Go elsewhere, really..they are awful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Bradford EE  
How can EE continue to trade? How can this company call intself an Internet Service Provider with downloads so unreliable and slow? This company should have been prosecuted under the Trades Discriptions Act. EE is an absolute disgrace! A lot of the time I have NO internet connection and when I do I am lucky to get 1MBPS download speed!!! Dial up is quicker! Customer Services is a joke....primed to expect endless complaints and thus completely immune to them. This company must be AVOIDED AT ALL COSTS!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crewe EE  
Webpages begin to load then stop on any device, whether using Wi-Fi or direct Cat5 connection.

Talking to customer services, is so painful, they run a basic line test and then say everything is ok, and state nothing they can do.

I have now tried 3 modem/routers, a range of different DNS servers but the problem continues.

I never had this problem with BT Fibre ( yet they are now the same company ) only with EE.

Avoid !!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Dorset EE  
The worst broadband in existence!! I can go for days without the ability to log on. The download speeds... when logged on are so slow that the internet is unusable!!! It is that simple. Complained to EE so many times and yet nothing is done. Oh yes!!...it works great at first, for the cooling off period, and then it drops off week on week until it can't be logged on to or downloads are below 1MbPs. That means that you cannot even get to emails. It is impossible to upload/download email attachments, stream and game.....Impossible. EE IS ONE BIG RIP-OFF JOKE!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
Bradford EE  
Joined in January 18 fast signup 37.6 speed, (i am less than a mile from the exchange and 80 yards from the fibre box), after a month i dropped, and has done so month after month until i am now on 29 has levelled out now but its no good to me as i have three kids who play online games and it does nothing but lag. By comparrison BT was 38 but spiked and dropped last year, TalkTalk was 38 and solid. Fobbed off by EE all the time told its my telephone line, only another year to wait till i can leave, the only plus side is that i paty £27 a month, downside is the connection is as bad as the company, they should stick to mobiles.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
York EE  
EE is Abysmal. ABSOLUTELY ABYSMAL!!!! Often I simply cannot log on! Then downloads hover around the 1Megabite per second mark. Unbelievable! All that I was promised has not materialised. I cannot use one device, let alone mulitples. I often cannot access my emails. It is impossible to watch a video and as for linkin up with my Amazon FireStick....well that's hit and miss, with buffering, freezing and always defaulting to the most basic definition. I have quite literally lost count of the number of times that I have complained to their idea of a customer services section. Nothing....but NOTHING GETS DONE!!! In a Nutshell... EE is absolutely ABYSMAL!!! I cannot wait to get out of contract. I may even pay to exit, that is how numbingly bad EE is!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff EE  
Terrible service slow speed it's like dial up all over again but at least with dial up I could get online. As for customer service very patronising and rude telling me I'm going to get the same speed broadband when I go to my next provider. Haha don't think so EE talking load of rubbish as usual just like your broadband haha

luckly I'm within the cooling off period so I have left and gone with amother where there is no attitude from customer service and can provide really good broadband and no dial up speed
Stay away from EE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
EE is HORRIFIC can never go on PlayStation because it is slow now i mean ive never experience broadband like this if you can call it that .You cant cause i cant get on the Internet they just take your money which im going to refuse payment if they dont sort it.Iget 6kbps not 5mps like they tellyou DONT GET EE.
Whitchurch EE  
Terrible service slow speed it's like dial up all over again but at least with dial up I could get online. As for customer service very patronising and rude telling me I'm going to get the same speed broadband when I go to my next provider. Haha don't think so EE talking load of rubbish as usual just like your broadband haha

luckly I'm within the cooling off period so I have left and gone with amother where there is no attitude from customer service and can provide really good broadband and no dial up speed
Stay away from EE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
just joined ee great customer service,up and running in no time.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
norfolk EE  
Absolutely pathetic Broadband.
Absolutely pathetic downloadspeeds. Absolutely pathetic ability to even log on a lot of the time. Absolutely pathetic ability to stream, use more than one device or game. Just rubbish. Absolutely pathetic customer service. EE Broadband is just Absolutely pathetic
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worksop EE  
As many other reviewers on here have said, EE broadband is awful. Foe example, if you're trying to watch a music video on youtube it will usually default to lowest available playback quality and even so will usually have to pause two or three times during playback to buffer for an average 4 minute track. Download speeds vary and are inevitably so slow as to be unusable at night, though they will occasionally reach 5Mb/s (according to windows) at random times of day and night, at best. But that is, of course, if you can actually connect in the first place to the box EE give you. Probably 50% of the time it doesn't even appear in your list of available networks (when using wireless, which is the only practical option for me). So there is the game of constantly re-setting the box until it decides to reappear. Some people on here have said EE is like going back to dial-up; I would say EE 'broadband' is worse than dial up - though slow, dial-up was more reliable than this crap. If you're thinking about EE as a broadband provider - don't.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Spondon EE  
EE broadband is an absolute disgrace! Everything you must expect from a quality ISP is completely missing with EE. You cannot log on, then downloads are super slow, you cannot watch a video/movie because it freezes, emails cannot be accessed, gaming is impossible and it is impossible to use more than one device at a time!!! Technical department is useless!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hyde EE  
I cannot find the words to describe my frustration and anger at how awful this company is and how useless and unusable EE broadband is. I have just managed to get it to work after 48hrs of no internet AGAIN! THIS IS THE 16TH TIME THIS HAS HAPPENED IN 4 MONTHS!! I sometimes cannot even log on. When it works....WHEN...it is appallingly slow and I often use my mobile phone instead. My previous ISP's gave me non of these problems. EE's service department always have an excuse buy no reason and the promises that where made to me when I signed up for this EE contract have nowhere near been met. I( will never use EE again. AWFUL COMPANY!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Withnell Lancs EE  
Shocking braodband. Opted for fibre and it is slow and intermittent. HATE that I'm locked into a contract because it is nothing short of dire! I now use more mobile data.
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  
I am not usually a person that likes to write reviews but I felt that at this occasion EE deserved it, I have been wifh EE for 18months now, I was due for an upgrade an the person that helped me with this process was absolutely fantastic an honest about the deals they had an whether it was worth me paying extra or not, after upgrading I found that my internet was slow even though we increased the speed, got talking to them again an again the person I spoke to was extremely helpful, talked me through a few steps that increased out speed even better than before an she was super friendly an patient as at some point I didnt have a clue which plug goes were, I highly recommend EE for their customer service, boradband service an prices
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
london isleworth EE  
Total garbage company with the slowest broadband known to man. Add a price rise mid contract. Add to that rude incompetent and blatantly dishonest customer service. If anyone here seriously has a good word to say for EE broadband they must be working for the company. This many damming reports cannot be wrong. AVOID EE!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool EE  

Loading...

  • 1395 reviews, showing page 1 of 35, skip to page 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk