EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for EE.

How EE compares:

Typical Satisfaction
Typical Speed
Typical Service
Typical Reliability

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Recent customer ratings for EE

Based on 1,571 107,054 customer ratings since May 2024 Nov 2012 ( )

Satisfaction

3.48 stars

Customer Service

3.71 stars

Speed

3.26 stars

Reliability

3.44 stars

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Add your own review of EE

1,602 Customer Reviews over pages

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Reviewer

Helen L

Location

Leeds

Date

04/04/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Customer service is usually very good. Any problems get sorted out quickly. Had no major issues with them at all. Reliability is also good.

Reviewer

Location

Brighton

Date

04/04/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

I was moved to them from BT. Nothing much has changed but I have faster broadband for gaming now. Doesn't seem to make any difference on my laptop.

Reviewer

Colin

Location

Plymouth

Date

04/04/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

2.00 stars

Reliability

5.00 stars

Comments:

Not the cheapest but made up for giving me an excellent (separate) deal on my mobile AND a UK call centre.

Reviewer

John

Location

Manchester

Date

28/03/2025

Ratings

Satisfaction

3.00 stars

Customer Service

3.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

Just like all the rest, out to tie you into a contract and they have no responsibility as to how your internet performs

Reviewer

Lina

Location

Cambridge

Date

13/03/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

Didn't hear great reviews about it but still decided to give it a go. It proved me wrong because it's all good, no problems!

Reviewer

Location

Chelmsford

Date

13/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

EE are friendly on the rare occasions I have needed to phone them over the years and have always made me feel appreciated as a customer

Reviewer

Ben

Location

London

Date

27/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

I think that the price is too high

Reviewer

Anonymous

Location

London

Date

24/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

Broadband packages usually work well.

Reviewer

Fuzzy

Location

York

Date

24/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

EE are easy to deal with, I always use the local store for take up or upgrade services

Reviewer

EE customer

Location

London

Date

24/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

The reason for reviewing my provider is because they are trustworthy , they do the right thing, they are friendly, if there's any little problem they attend to me

Reviewer

EE Customer

Location

London

Date

10/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

I like my provider, and the network is good.

Reviewer

MSL

Location

Oxford

Date

10/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Reliable and matches the speed advertised. Customer service isn't the best though.

Reviewer

EE customer

Location

London

Date

09/01/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

I think the network is stable.

Reviewer

Eniola

Location

London

Date

09/01/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

They are doing well but there is room for improvement.

Reviewer

Daniel B

Location

Norwich

Date

08/01/2025

Ratings

Satisfaction

3.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

The speed is good and there is very rarely an issue with it stopping working.

Reviewer

Kyran Leech

Location

Lowestoft

Date

19/10/2024

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

The customer service is excellent and the broadband is amazing never slowed down and never lost signal

Reviewer

Location

Date

17/10/2024

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Great provider, wouldn't have any other.

Reviewer

Lorelei

Location

Norfolk

Date

14/10/2024

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

This is generally a solid provider, I could probably be getting a little more bang for my buck and that could be chased up better but otherwise I'd say its reliable and i don't have to think about it much.

Reviewer

Ross

Location

London

Date

11/10/2024

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

I have EE FTTC - and it works fine. I get around 72 Mbps download...

Reviewer

Chris

Location

Cambridge

Date

11/10/2024

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

EE have been absolutely fine, speed is perfectly good enough for general household use and it doesn't go down very often. When it did go down, it was a little frustrating getting a response but it did get sorted in the end.