466 Customer Reviews over 12 pages
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- Location
- newcastle
- Reviewing
- Direct Save
- Date
- 2016-04-11
- Comments
-
this is the worst company for broadband .when you sign up for broadband they tell you that the line is not suitable for normal speeds (when i was getting 4 mb then dropped down to half a meg)so that i sign up for fibre a guy called matt so he said . they are villians and will be taking this to the ombudsman they will rue the day they did this to me
- Location
-
- Location
- london
- Reviewing
- Direct Save
- Date
- 2016-04-11
- Comments
-
total rip off really rude customer service not helpful in one bit asked to speak to the manager and get told I am speaking to the manager by mat which was a blatant lie the line was working for an hour now they want £60 for me from nothing i say nothing 1 hour of Internet connection be warned of daylight Robbery 11/04/2016
- Location
-
- Location
- Lincolnshire
- Reviewing
- Direct Save
- Date
- 2016-10-04
- Comments
-
So completely disappointed with this awful service! When fast fibre cam to our village, we decided, in March, to switch to their fast fibre broadband (we already had their standard package). Come August, we still hadn't recieved our new router, so we asked them again to change to the fast fibre - thinking it would be more simple and less hassle than just changing providers! After ringing on a weekly basis, having been paying for fast fibre, without the service, since August (they hadn't charged us in March for some reason?)we STILL haven't received our router. AVOID AT ALL COSTS!
- Location
-
- Location
- Salisbury
- Reviewing
- Direct Save
- Date
- 2018-02-15
- Comments
-
Was with them for a long time - customer service was dire, VERY VERY expensive, broadband. Rubbish rubbish company
- Location
-
- Location
- Charlton Heys
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
Very unreliable with Internet speeds far below the advertised ones. In the evenings I cannot watch TV over IP as the download speeds are very low.
- Location
-
- Location
- donny
- Reviewing
- Direct Save
- Date
- 2015-05-29
- Comments
-
It is rubbish it disconnect son from games they set wrong person twice to fix wire socket
- Location
-
- Location
- Cambridge shire
- Reviewing
- Direct Save
- Date
- 2017-12-12
- Comments
-
They deserve 0 star. There are so many hidden charges which they won't tell you when you order your broadband. Once you sign the contract, they will send you a bunch of bills. They hung up if you call to complain. Do NOT ever deal with this company if you want a peaceful life.
- Location
-
- Location
- Hurworth, Darlington, Co. Durham
- Reviewing
- Direct Save
- Date
- 2017-03-27
- Comments
-
Appalling company, takes 3 months to reply to emails. I decided to switch to BT, whom I'd sworn I'd never use again, but anything was better than DirectSave. On two separate occasions DirectSave refused BT engineers access to my line to prepare for the transfer and in each case I had to place a new order with BT. Eventually BT installed another line, at no cost to me. Although I had told DirectSave when I planned to stop using their service, they didn't even notice that I'd done so, but phoned my mobile to inform me that they would stop the service unless I reinstated the direct debit. When I told them to go ahead because I wasn't using it anyway, they sent me a huge invoice including £30 for the router. I sent this back, taking the precaution of doing so by what used to be called Registered Post but have had no acknowledgement. Not have I received another invoice minus that charge. The service is a total shambles, I suspect it's cheap because they deliberately economise on staff, which is why the service is so poor. AVOID THIS ONE LIKE THE PLAGUE!
- Location
-
- Location
- Oldham - Manchester
- Reviewing
- Direct Save
- Date
- 2018-01-10
- Comments
-
After leaving EE Broadband, which i have been with for some time and looking for a new provider, I came across Direct Save Telecome on a comparison website for home phone and broadband. After seeing the price and thinking how good it was i visited the website, read all the details and signed up for Broadband Opt 1 with them, on signing up i filled out all my information and received an email from them (this email never said anything about a router being delivered, just presumed this would happen). A few days later i received a letter from them in the post with all the details of the contract i had signed up to, i checked this and everything seemed fine to go ahead and i was just waiting on the delivery off the router. On this letter though there was no live date, so i was left wondering when this live date was, was i to be left with no internet ?
I signed up to Direct Save Telecome on the 02/01/2018, on the 10/01/2018 i still had not received a router from them but instead received a letter with a go live date of the 19/01/2018 and an INVOICE which stated it would be taken out of my account on 14/01/2018 - I hadn't even gone live yet, no router had arrived, but this wasn't the only problem, the invoice was for a lot more than i had signed up for, they had added extra charges on already and i hadn't even gone live with them !
After reading peoples reviews on this company i was appalled to see what they were really like and realised i would be experiencing many more problems with them, i phoned my bank straight away to cancel my direct debit, i then phoned Direct Save Telecom to cancel with them - the lady who answered the phone was very rude, her tone was appalling and she wasn't very interested in speaking to me as soon as i said i wanted to cancel.
So glad i visited this website and read all the reviews before my router arrived and before the go live date.
Any one thinking off going with Direct Save Telecom AVOID ! I would not recommend this company to anyone.
AVOID AVOID AVOID
- Location
-
- Location
- Hailsham
- Reviewing
- Direct Save
- Date
- 2016-06-25
- Comments
-
Terrible my kids are buffered constantly
- Location
-
- Location
- Belbroughton
- Reviewing
- Direct Save
- Date
- 2016-11-15
- Comments
-
After 9 months and 3 complains about broadband speed I was told by somebody from customer servoses thay would cancel 12 month deal and for me to find another surplyer so having paid land line up front I have asked for rebait on service I have not received to make things worse if had phone call today asking y I'm leaving them having had request off new supplier to take over line .having been in business for 28 yrs I'm sure if I treated my customers like direct save I would have not lasted as long I would not recommend this company to anybody as customer care and complains department not botherd .did try to find out who owns company but no luck so obvious thay take our money and run after giving us all the lies thay can blaming everyone but their company Yours unhappily GRAHAM KEIGHTLEY
- Location
-
- Location
- Hailsham
- Reviewing
- Direct Save
- Date
- 2017-02-05
- Comments
-
Terrible service from broad band to customer service can get a call back cant cancel currently communicating through the ombudsman as it's so bad complained to CEO many times DO NOT USE THEM PLEASE
- Location
-
- Location
- Great Yarmouth
- Reviewing
- Direct Save
- Date
- 2017-12-17
- Comments
-
Moved to our new home and made sure we had sorted out the internet prior to moving in. 10 phone calls plus on hold 5-10 Mins at a time, no call backs and on Saturday no engineer available so not great service at all! Especially frustrating when your told they will set it up a day later to still having no net. Asked for refund
- Location
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- Location
- Orpington
- Reviewing
- Direct Save
- Date
- 2011-11-07
- Comments
-
DST are best avoided. I signed up in 2007 and was initially pleased with their efforts to improve my broadband speed although they never got it better than about half a meg without the line dropping out constantly, but at least they tried and customer services were reactive. When the line went down completely last winter it took weeks to fix with dreadful service levels in response to the problem and now I'm struggling to get anyone at their end to recognise that the fact that I gave notice to cancel service means that I shouldn't have to pay a charge for cancelling without notice.
- Location
-
- Location
- County antrim
- Reviewing
- Direct Save
- Date
- 2018-02-02
- Comments
-
Please read some reviews before taking a contract. We didn't and we conveniently went active on final day of our "cooling off period" to find our broadband was between 1& 3 mb. Their only advice was to go fibre optic. This made no sense money wise but they where only interested in charging £360.00 if we broke our contract. An absolutely useless lot, not even sure if they are a real company but please AVOID!!!
- Location
-
- Location
- Manchester
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
-
If I could give them 0 stars then I would. Bad customer service, endless helpful phone calls to get my WiFi started, paid for WiFi that didn’t work for 11 weeks,
- Location
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- Location
- Warwickshire
- Reviewing
- Direct Save
- Date
- 2017-03-22
- Comments
-
Hands down, the worst company I have EVER had the misfortune of dealing with.
All I can give you lovely people is some tips so as you don't get caught out by these morally banktrupt salesmen.
1) they typically sign you up with Vodafone - Go direct, they usually accept poor credit history and you'll get the contract cheaper than going through DST - And without the hassle! It's amazing when you get a bill and it's actually for the amount agreed!
2) Record ALL your calls with them, they constantly change their story and will pass you around like a joint in a hippy session.
3) Send the "Free" router back, or you'll get charged at the end (the sheer cheek!)
People, please put your trust in me when I say AVOID this company. It's not worth the stress in the long run.
- Location
-
- Location
- Ilfracombe
- Reviewing
- Direct Save
- Date
- 2016-05-12
- Comments
-
I've been with Direct Save for a few years now and paid in advance for phone and £1.95 a month for broadband so I put up with slow speed But recently Broadband has been very unreliable Have decided to leave and they've sent me termination invoice of £304 which is roughly 20x my monthly bill. tried customer services to get written breakdown of bill and won't send, ask for manager and none available, also very unhelpful. Worst decision I ever made switching to Direct Save (big joke as cost more in long run)
- Location
-
- Location
- Atkinson
- Reviewing
- Direct Save
- Date
- 2019-08-12
- Comments
-
Speeds drops a lot, I work from home a fair amount and the speeds I get are a big concern. Several times I have called in to ask why the speeds so slow and theyve always blamed third parties or just said theyre not... Their customer service team are very poor at their roles; limited knowledge and very obnoxious.
- Location
-
- Location
- Seaford
- Reviewing
- Direct Save
- Date
- 2016-12-03
- Comments
-
Absolute load of rubbish. Stuck in a contract for another 6 months yet. Last 12 months have been hell. Internet that goes off for up to 48 hours at a time. Constantly losing connection.slow speed.when it does work it's poor at best. Customer services palm you off with restarting router every time this is a temporary fix as it just goes again within the hour. Router constantly flashing! They say the light stays solid when a good signal is made but never had that yet. Can't wait to be rid of this awful provider and go with someone else. Would pay more for reliable Internet as we use it for work and home life. Don't waste your time even phoning these guys they set you up super quick and call you a lot in first few days to ensure all is well.....so you think they are a good company.... false sense of security believe me it's all been down hill since then.
- Location
-
- Location
- Orpington
- Reviewing
- Direct Save
- Date
- 2011-11-21
- Comments
-
Dreadful company. With them 4 years and they were initially ok but has gone down in terms of pretty much anything you'd want to judge a provider on.
- Location
-
- Location
- North lincs
- Reviewing
- Direct Save
- Date
- 2016-02-11
- Comments
-
I was phoned by this company offering cheaper service, after a long chat on th phone, decided to go with them, I was told everything would be taken care of, sit back and wait for the change over,at the time we were still in contract with BT but said to leave it with them and there would be no contract charge to leave BT not the case BT started emailing me with contract charges for leaving, on top of that I was getting several bills from direct save , I made many phone calls to this company but no one returned them. Also my router never arrived for the setup date , phoned them again and was told they had run out and not sure when they will get some more in , with that I phoned BT and they still had control of the broadband so they put a block on it so direct save were unable to take over,but unfortunately they had got the phone line and for the 3 weeks they had it the line was dreadful with crackling, I couldn't make a call.
To conclude my whole experience with Direct save was harrendouse and cost a lot money, my advice on hearing the name direct save , run away as fast as you can
- Location
-
- Location
- Ray
- Reviewing
- Direct Save
- Date
- 2016-05-12
- Comments
-
I opted for 17 mb unlimited plan.dude on customer care. We guwrantee you 8 mb speed. I said " can you guarantee me atleast 4 mb. I am ok. He said. Confidently yes. I am watching movie on youtube . for 1 hour movie to finish it took 2 hrs.chexked my speed. Its 1-2 mbps ... Very poor service. Never go for. I paid 90 pounds for 1 month.. For wat...disappointment and frustrated..cancelled my direct debit.. Will not pay. A penny now...
- Location
-
- Location
- Edinburgh
- Reviewing
- Direct Save
- Date
- 2017-02-19
- Comments
-
Terrible services, and really disoriented and unhelpful customer service! My internet drops once a day every day for about an hour, and customer service told me that this is very normal and I should only call them for help if it starts dropping more than 2-3 times a day. Speed is also not very good, and I am surprised they ask for that much money for their service... An advice to people checking it out: just go to another provider.
- Location
-
- Location
- Tockwith
- Reviewing
- Direct Save
- Date
- 2019-12-13
- Comments
-
I would avoid this company, very unsatisfactory service and poor customer service skills + their service is always going down/slowing down.
- Location
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- Location
- London
- Reviewing
- Direct Save
- Date
- 2017-03-22
- Comments
-
i can only echo the numerous points below. avoid...not worth slightly cheaper rates
- Location
-
- Location
- Southampton
- Reviewing
- Direct Save
- Date
- 2018-07-19
- Comments
-
4day waiting for a response to my phone call on Monday and still waiting???
Will not be renewing with you?
- Location
-
- Location
- Perthshire
- Reviewing
- Direct Save
- Date
- 2020-02-11
- Comments
-
Avoid, avoid, avoid,. If you ever finally get through to customer service they are rude and unhelpful. Been with them less than 6 weeks and no end of trouble, stayed in for engineer, no show, finally got set up 7 weeks after I bought the service, connection was rubbish, speed less of 0.36, called 3 times, each call lasting nearly an hour and still no improvement. Their staff are rude and unhelpful, manager even worse. Please do not waste time or money signing up, you will have no end of trouble
- Location
-
- Location
- manchester
- Reviewing
- Direct Save
- Date
- 2017-08-18
- Comments
-
Simple -they are Lower than low
1-They take money out of your account without any notification /warning
2- direct saves inner departments don't talk to each other -no clarity know literally have no idea Even though they say "will look into this "
3- They lie / scam /deny knowledge /thus banging your head against a brick wall (literally for hours )
Horrible company ran by horrible people
AVOID AVOID AVOID AVOID !!!!
- Location
-
- Location
- Kent
- Reviewing
- Direct Save
- Date
- 2016-08-24
- Comments
-
Crap service, crap support crap everything. Dial-up is quicker. No point phoning, they just lie to you.
- Location
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- Location
- Wales
- Reviewing
- Direct Save
- Date
- 2016-07-12
- Comments
-
Thieves, worse 12 months service in every way. Do not sign up they should pay us for the time they waste. My connection was so bad couldn't use it for most of 10 months, attitudes of staff are poor, never follow up on promises, won't send engineer to fix anything just sell you more expensive packages, invoices wrong numerous times always making you pay more, you can't believe a word they say, the advertising is grossly misleading and forget the no sign in thing, you will be told you have no service unless you do and end up with 18 months. Outrageous rogues who should be investigated.
- Location
-
- Location
- Chelmsford
- Reviewing
- Direct Save
- Date
- 2019-07-22
- Comments
-
Absolutely appalling company. No Internet for over three weeks now and no closer to a resolution. Queue times are horrendous to speak to customer service or support. When you do get through there is zero contrition, instead a chippy and conbative attitude. Unbelievable!!!
- Location
-
- Location
- BIRMINGHAM
- Reviewing
- Direct Save
- Date
- 2019-09-09
- Comments
-
Donot touch direct save no phone for 4 weeks broadband up and down complete robbers
- Location
-
- Location
- Bristol
- Reviewing
- Direct Save
- Date
- 2019-12-04
- Comments
-
The worst Internet provider I have ever had. Constanly unreliable service, slow Internet speeds (currently 2Mb for a fibre boradband is a freaking joke). Every time I call them it's all fine on their end. Have tried 3 routers already (as they always blame it on my router) and I keep having problems. Since I joined, in 2 years the price has gone up by £10 while the quality of service keeps decresing. AVOID, AVOID, AVOID
- Location
-
- Location
- Darwen
- Reviewing
- Direct Save
- Date
- 2017-01-14
- Comments
-
Do not use this company. I have been with them for 18 months. They are trying to charge me £ 130 for engineer. Told me to buy my own router.... Still doesn't work. They are terrible, we still have no wifi!!! 18months later DO NoT USEever!!!!
- Location
-
- Location
- Warwick
- Reviewing
- Direct Save
- Date
- 2017-03-31
- Comments
-
Can't emphasise enough how much hassle this shambles of a company caused me.
They persuaded me to go for a slower internet speed as I explained that I needed my broadband set up as soon as possible, to which they predicted it would be 10 days. 28 days passed before one of them bothered replying to any of my communications to which they fobbed me off and told me that they were 'waiting on engineers.' a month after that communication I finally get told that an engineer is coming to my property (so at this point I have waited 2 months) and the engineer doesn't even turn up, so that's one day I had to take off work wasted.
At this point I am sick of the company so email them that I am cancelling my account. The next day I get an email billing me for the 2 months that I have had no service and telling me that a router has been sent to my property. I decide that this is the company acknowledging that I have been forgotten about and that they are sorting my problem, so I call them to ask why I have been billed for time that I have not had internet and they apologise, tell me that they will give me the money back and that my internet will be up and running when my router arrives.
Any customer of Direct Save will not be surprised to find out that I didn't get the money back and that when I plugged the router in it didn't work. I call up again and ask what has happened and after 45 minutes on the phone of the 'technical expert' insisting that I am plugging the router in to the wrong socket(?) she realises that maybe this has something to do with the fact that the engineers never turned up the previous month (I told her this 45 minutes previously). So she apologises and books for the engineer to come the following week.
Shocker - the engineers don't turn up again and when I call up to ask why, the girl at the other end of the phone tells me that they were never booked to come. I ask if she can just book me an appointment with the engineers as soon as possible and she tells me there will be a delay because the engineers need to assess my property before they can arrange an appointment, even though this is apparently what created the initial 2 month delay.
At this point it is nearly Christmas and I have gone so long without internet in my property I decide to just wait until the New Year to see if anything happens. 4 months after the initial enquiry and I am no closer to getting internet than I ever was. So I call up the bank to get back all of the money that I had given them (bare in mind I'd been charged for these 4 months) and to cancel my direct debit. Well shockingly I get a phonecall the next morning from them telling me that I need to pay them back all the money or they won't do anything more. I tell them that they haven't done anything yet and they won't get a penny from me until they do. Well with 2 stubborn parties unable to agree on how to proceed from there unsurprisingly my contract got cancelled.
The next day I went with BT (who were only £2 a month more expensive) and 2 weeks later my internet is sorted.
Avoid Direct Save.
- Location
-
- Location
- Claton on sea
- Reviewing
- Direct Save
- Date
- 2021-01-14
- Comments
-
Waste of time have no phone or broadband nowand have to pay to get phone line back so cancelled
- Location
-
- Location
- London
- Reviewing
- Direct Save
- Date
- 2022-06-16
- Comments
-
This company are crazy i applied to be connected with there services internet.. they charged me with a 25pounds set fee ok.
And they never sent me my Wi-Fi box and they keep sending me letters saying I need to pay 250 ? For what I never got connected to your crap internet.
Be careful with this crazy company not legit at tall
- Location
-
- Location
- Gloucestershire
- Reviewing
- Direct Save
- Date
- 2017-01-15
- Comments
-
Like so many other reviewers on this site, my experience with Directsave Telecom has been utterly appalling.
When I decided to switch to another provider, I initially made the mistake of not giving 28 days notice, for which they charged £54.45 "admin fee" and router charge. As soon as I realised this, I used the new provider's cooling off period to cancel the switch, checking very carefully and repeatedly with Directsave that if I did this they would not take this charge. Their employee checked with the manager, confirmed that the charge would not be taken, and emailed confirmation.
Shortly afterwards the £54.45 was deducted from my account by direct debit.
Following multiple attempts to contact DST by phone, which were either unsuccessful or resulted in pointless conversations with people who knew nothing about my account, I cancelled the direct debit and gave 28 days notice to leave.
Since then (this was in November 2016) they have been sending me bills with the £54.45 still included, have demanded rudely that I send the router back, despite there being no mention of sending the router back anywhere in their Ts & Cs, and have billed me for service for the whole of November and December despite the fact that I left them in mid-November. In their latest bill they appear to threaten me with court action.
So ... like many others, my advice is DO NOT EVER, EVER THINK OF USING DIRECTSAVE - GO ANYWHERE ELSE.
By the way, I am now paying much less for 52 MB fibre than I was for 4MB with DirectSave.
- Location
-
- Location
- worcester
- Reviewing
- Direct Save
- Date
- 2014-01-13
- Comments
-
tried to order, accepted my order and transfer should be in 5 days. no contact after 9 days have e mailed twice with no response so have cancelled order in disgust. stay well clear
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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