Direct Save Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Recent Customer Ratings for Direct Save

  • Satisfaction
    3.1 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    2.8 stars

Based on 117 customer ratings since 2019-02-26 (Show all time ratings)

Visit Direct Save   Read our Direct Save buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

420 Customer Reviews for Direct Save

Reviewer Location Reviewing Date Ratings
Just called them up to sound them out. Told myself that that I could not have the 17.95 deal as I am in a 'market a' area - but I could have them supply at double the price. I told them they dont advertise this in their marketing - not even on this site! She then did the usual cal centre staff trick of repeating what I have heard from her and then repeating and then repeating - I told her when ever I hear call centre staff repeating themselves I am sure they are telling me to go away based upon my experience.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
mid west wales Direct Save  
The worst provider I have ever been unfortunate to come across. I got drawn in on the month by month contract for broadband. I didn't receive the router for weeks, after I'd arranged, they just kept trying to access my account for money on a landline, who ain't got a cell phone nowadays? I complained and cancelled they never responded then they took me to a debt collectors for a service I never received. I kept trying to contact them lies, lies, and more lies, they said they never received the complaint which I re-sent with photographic evidence of postage three times, they then closed my case, after they said they'd call me back. Dirty, lying low down company which has no idea how to communicate or give customer service. I called them on numerous occasions at different times spoke to at least three of the agents over and over again wondered if they only have about five people working in a cellar some-where. I DON'T WRITE FEED-BACK, but this company is really bad, avoid @ all costs they just want your money and the equipment is disgustingly dated, when I did receive it the router was overly plastic with two antennas sticking up at the top which looked like a freaky alien toy, no-ones tech stuff looks like that. It wouldn't have even matched any-thing TV, stereo, modern tech stuff!!! Not joking a really bad company-No scruples.
Yours Sincerely
"in debt collections, and never really had the service."
Midlands Direct Save  
Do NOT touch this company with barge-pole. They are NOT FIT FOR PURPOSE! Constantly losing internet connection!APPAULING download speed(as low as 0.5mbs)Hence at peek times? the connection is lost. I have to say, in ALL my years of being on the internet? NEVER,EVER have I had the misfortune of being landed with such a disgraceful service provider as this 1. PLEASE! do yourself a HUGE favour and do NOT have ANYTHING to do with this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Midlands Direct Save  
Improved once we upgraded.
Moving house was a little hard work especially as we moved on the same street and the process took a long time but once up and running all was well.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Milnrow Direct Save  
The speed of the broadband is only momentary and not consistent. When you call the customer service, the speed seems to be good and then it goes in few days. And to get in touch with customer services is a joke, when you call them, the automated message says to press 3 for services, but it won't take you through and keep repeating the same message. And if you are lucky, it will direct your call to customer services once in a while and mind you in case if you get through sales department, they are rude and simply ask you to be patient and redial the option again!!. Once you are through to customer services, if they are busy or not interested in taking the call, they will ask for account number and simple cut the call to make it look like call disconnected on its own. Being in a new home, we are restricted with few bad options to live with. I need to complain to relevant authorities to sort these people out now. I am getting fed up of their services and arrogance.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Milton keynes Direct Save  
I have. Been. With. This. Company. About. Three or four years. They are. The. Best company. I have. Every been the. Give. You. A chance. To pay even if you. Are late they have a great phone. Manner i love. There broadband it is. Constant such a great company. To bee with not like all the big axxs companys i would. Recomend to all i know
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Mitcham Direct Save  
The broadband is ok but the customer service is utterly shocking! If they weren't the lesser of two evils of only two possible suppliers on my estate, i would never use them and will never recommend them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
MK Direct Save  
Shocking service. Terrible connection put on the wrong contract. No return calls
Long waits to get through to support desks
Wish we hadn’t changed suppliers
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Morpeth Direct Save  
I have been with DST since 2007 and have had a very reliable service with just one outage, due to a fire at a London exchange.

My speed was 5.7 meg at its highest and I am now getting a steady 3.4 meg. The lower speeds are more to do with my BT line and exchange than anything to do with DST.

Always a very polite and fast response ro calls.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
N Ireland Direct Save  
spot on service for out in the sticks way better than any other provider
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
ness isle of lewis Direct Save  
this is the worst company for broadband .when you sign up for broadband they tell you that the line is not suitable for normal speeds (when i was getting 4 mb then dropped down to half a meg)so that i sign up for fibre a guy called matt so he said . they are villians and will be taking this to the ombudsman they will rue the day they did this to me
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
newcastle Direct Save  
Haven’t even got my internet yet and all I’ve had is hassle from them. Called up 3 times now and every single time I’ve been told something different. I don’t think anyone in the call centre actually knows what they’re doing. Been a joke from start to finish and now they can’t even give me fiber even though I’m paying for it. Wouldn’t recommend. Dreading to see what comes next , plus the call waiting times are 20 mins+
  • Satisfaction
    1 star
  • Customer Service
    1 star
Newcastle Direct Save  
Customer service is none existent they say someone will call you back never happens. Bb speed is pathetic,
moved house told we would have phone same day bb in 10 days 3 weeks later no service whatsoever still took payment. Phoned to cancel and get refund was told that she would get that sorted didn't happen. Received a bill 3 weeks later as cancelled direct debit. Avoid like the plaque.
Newcastle Direct Save  
Omg this is my big big mistake in my life !! I'm wtch direct save just for 3 weeks and all ready had lots problems my internet was stop working for 5 days before my internet was dropt all the time, but when I spoke witch customer service this staf was so rude and nasty I'm not English and this people was racist and ignorant to me .direct save was send me new router but again my internet dropt all the time and from yesterday till now I never had any internet .when I was spoke with customers service this was the worst experience in my life every one was so rude and said if I wanna cancel contract I need pay cancelation fee but I just don't understand I'm witch direct save just 26 days and all ready had lots problem when this is not my fold but direct save fold why I need pay fee if direct save cant do job propely. can any one can help me and tell me what I need to do because I really after rud and racist customer serive I don't wanna stay witch direct save but I don't wanna pay any fee because I don't feel if this is my fold this internet is nit woking all the time .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
newcastle Direct Save  
I made cancellation on last October in 2016, but Direct Save still charge 35 pounds so far.. I told 4 times already about my cancellation. I'm exhausted..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle Direct Save  
Very happy with price and service.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newcastle upon Tyne Direct Save  
I payed them but they still havent installed the broadband. When I called and asked them they just said that the installation had been canceled. They didnt offer me anything in return. They just made me wait even longer for the broadband to be installed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon tyne Direct Save  
Bad service bad customer service they send you one bill tell you to pay that then when you pay it your told sorry no that's incorrect bill please pay double what you've already paid and we will switch you back in worse company ever going do not use avoid at all costs
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon Tyne Direct Save  
Haven't had internet for nearly a week, customer service is terrible, keep telling me the same story, wouldn't recommend it to anyone
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newtownabbey Direct Save  
Customer service slow and unhelpful. Broadband keeps disconnecting, internet buffers, but according to Direct Save, they are giving a good service.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Norfolk Direct Save  
all was great to start with until after a few months into the contract the price kept rising and I needed my phone line moved to have some work done on the property, so I phoned direct save and was told we don't deal with it and it will cost about £160.i phoned bt and they said I have to call network provider. I called direct save again and they said they cant help, I said I would cancel the contract and was laughed at over the phone and told ok you will pay an early cancellation figure of £100,please don't get caught with these crooks, I will certainly not go back to them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
norfolk Direct Save  
I often find I cant connect or it takes a while to do so. Lately the problems seem to be getting worse.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
North East England Direct Save  
I was phoned by this company offering cheaper service, after a long chat on th phone, decided to go with them, I was told everything would be taken care of, sit back and wait for the change over,at the time we were still in contract with BT but said to leave it with them and there would be no contract charge to leave BT not the case BT started emailing me with contract charges for leaving, on top of that I was getting several bills from direct save , I made many phone calls to this company but no one returned them. Also my router never arrived for the setup date , phoned them again and was told they had run out and not sure when they will get some more in , with that I phoned BT and they still had control of the broadband so they put a block on it so direct save were unable to take over,but unfortunately they had got the phone line and for the 3 weeks they had it the line was dreadful with crackling, I couldn't make a call.
To conclude my whole experience with Direct save was harrendouse and cost a lot money, my advice on hearing the name direct save , run away as fast as you can
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North lincs Direct Save  
I spoke to a lady called chante and she was very nice polite and found the best package for my needs and offered me a broadband deal that was a lot cheaper than i was paying and thought it was to good to be true as i had never heard of the company so i left it but then decided to look it up so i signed up on line and i must say im so pleases with the service thank you direct save
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
North london Direct Save  
Overall pretty good only complaint is the amount of time it takes to get through to speak to staff member when phoning.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
North Shields Direct Save  
Terrible customer service, they may be slightly cheaper, but they tie into their contacts and leaving fees without full explanation. Avoid at all costs.
  • Satisfaction
    1 star
  • Speed
    1 star
North Wales Direct Save  
tried to order, accepted my order and new line should be in 14 days.engineer arrived after 3 days ,not expected until another 4 days,said i dont need i new line,but am still being charged for new line,phoned direct save,they made excusse for still charging £30 for new line i dont need,but stil not connected,engineer who should have arrived 5 days later didnt,but router did arrive,phones again i was told another excuse ,email 2 days later no reply,again 3 days later no reply next day phone again ,all calls from my mobile,they are surprised i got no land line to call,still not called me back,phoned again today,3 weeks after original order,and they tell me there is a fault on the line,will be another 15 days before engineer can come out to have a look ,so i cancelled in disgust,and they will refund the £30 for new line after i have sent the router back to them,so its cost me in phone calls,and postage for router and to return it ,so am having to find another supplier ,or renew mobile contract and mobile broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
north wales Direct Save  
I have have been with dst for 7years with a break of 2years because they did not supplie vista .since i have gone back at first they were fine but in the last few months they have been hopless i have joind BT .But DST HAVE BEEN so kind and seent me a bill for£60 even though i had been without broadband for the last 2to3 months .
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
north wales Betws y Coed Direct Save  
I have have been with dst for 7years with a break of 2years because they did not supplie vista .since i have gone back at first they were fine but in the last few months they have been hopless i have joind BT .But DST HAVE BEEN so kind and seent me a bill for£60 even though i had been without broadband for the last 2to3 months .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
north wales Betws y Coed Direct Save  
Delighted to say, we're receiving 100% reliable broadband. So glad I transferred and saved money.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
North West Direct Save  
we had to install a temporary phone line during a renovation project, the rolling phone contract was perfect up and running on the same day as I ordered it
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
north yorkshire Direct Save  
Dreadful experience,phoned by Direct Save offering cheaper efficient service.Ten days into contract no internet and poor wireless.Numerous calls,no improvement.No customer service on weekend.Then told i have to pay £199.45 termination bill.I was told i had 28 days prior to contract to change my mind,not afterwards with poor sevice.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North Yorkshire Direct Save  
Extremely bad customer service. I received a faulty power socket adapter so couldn't connect and only 2 weeks later I found out that this was the problem. They sent me a new adapter but wouldn't refund me for the line costs of the first 2 weeks.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
Northampton Direct Save  
Only been with them a week so will update in a few months too but so far they are great. We have always been with BT as we live in a rural area and they were the best option (we can't even get Sky) but then saw this company for so much cheaper and as I am on Maternity Leave was looking at ways to reduce our bills. Customer Service has so far been fine, got through quickly to someone I can understand (unlike BT). Broadband speed/connectivity has been fine - able to stream on my laptop while my husband is online on the Xbox too(unlike BT where is used to waver/buffer a lot) and websites load up quickly. So yeah so far so good (fingers crossed it continues). I was wary as just couldn't believe we would get the same service at such a cheap price but as of yet it has been better than BT.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Northamptonshire Direct Save  
After being let down with talktalk not fulfilling their promise i tuned to directsave. i have been with them 4 month and to be honest i dont get a great speed (9mbps) but at-least it was up on t/talks at a fraction of the cost...Lets hear the good for directsave.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
northeast Direct Save  
The customer service when you actually reach an engineer is pretty helpful, just don't call after 8pm or you get a a promise of a callback that never materialises.

The broadband itself is an absolute omnishambles, 5 times in the space of 2 months myself and my family have had to call because something in their system keeps slowing the Internet down to under 1mb/s each time they say it's fixed only to happen again a couple weeks later.
  • Customer Service
    3 stars
Northumberland Direct Save  
I left Talktalk early 2016 to join dst after 18 month of dissatisfaction with the corrupt talktalk. I'm now on cheaper broadband and better speeds with dst.After a couple of issues with dst in the early days, everything got resolved without problem.
b/b speeds, customer service and price are far better than talktalk. I'm happy.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Northumberland Direct Save  
A very helpful company . Have been with you virtually from the start. Your price compare very well with all other companies . Thank you for your service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Norton Direct Save  
Good supplier but speed poor even after an alleged improved fix
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    2 stars
Norwich Direct Save  
AVOID AVOID AVOID, no response to emails, took 70 minutes to speak to a customer service rep when I was apparently 6th in the queue. Customer Service rep had no idea, obviously has not been provided with appropriate training, tried to quote me me GDPR, shame Information Governance is my job. Have cancelled as no contract, as no response or info from them as to when service will be provided, 13 days after signing up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Norwich Direct Save  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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