Direct Save Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Recent Customer Ratings for Direct Save

  • Satisfaction
    2.7 stars
  • Customer Service
    3 stars
  • Speed
    2.6 stars
  • Reliability
    3 stars

Based on 100 customer ratings since 2019-12-17 (Show all time ratings)

Visit Direct Save   Read our Direct Save buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

434 Customer Reviews over 11 pages

  • Reviewer
    Location
    Derby
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I had a price increase on my account of which i knew nothing about. I contacted direct save was told i was now on a variable contract so i said can it be looked at to be fixed so I know how much it is each month and i am still awaiting a reponse. Not impressed.
  • Reviewer
    Location
    Haslemere, Surrey
    Reviewing
    Direct Save
    Date
    Comments
    I have no problems with you and I receive the account every month. I shall be looking at your prices as I may be paying too much and you may have a cheaper tariff.
  • Reviewer
    Location
    Oakham
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    A very good value and efficient service. I am very pleased with the way it was installed and with the online billing etc. Customer service has been very good.
  • Reviewer
    Location
    Poole, Dorset
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    trouble free and good value
  • Reviewer
    Location
    Wigton Cumbria
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband has been unbelievably slow keep on having to reset box to even get slightest signal
  • Reviewer
    Location
    DA1 5UG
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrible. They collect your money and deliver you the worst service ever. Stay away.
  • Reviewer
    Location
    Central Scotland
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have had no problems with this supplier and it is much cheaper than my previous one.
  • Reviewer
    Location
    Maidstone
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Sometimes the broadband cuts out but they seem to have fixed this for the price very happy with the service although the signal doesn’t seem to stretch far if you go outside which can be a pain if you have WiFi security cameras
  • Reviewer
    Location
    Morpeth
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking service. Terrible connection put on the wrong contract. No return calls
    Long waits to get through to support desks
    Wish we hadn’t changed suppliers
  • Reviewer
    Location
    dumfries
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    very pleased with the service. prices are good
  • Reviewer
    Location
    Teddington
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Ok until you actually need to talk to someone in customer service, tried calling and emailing to close my account and so far no reply, call back.. just got the run around.
  • Reviewer
    Location
    Essex
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst internet we ever had. Constantly calling to report issues, no immediate response, or sometimes no respomse at all.
    Unfortunately not able to change it due to lack of other options in the area.
  • Reviewer
    Location
    Berryfield
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My experience is not great and especially the internet is very slow. When I first contact you I initially asked for a package deal which was not given, I found that out when I received my first bill I then called customer service and they told me that the package I had was great which it wasn’t. To be honest I’m looking for a different supplier but given my location it’s can be difficult.
  • Reviewer
    Location
    LONDON
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    i have no complaint only satisfaction they deliver better than BT and SKY
  • Reviewer
    Location
    MK
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    The broadband is ok but the customer service is utterly shocking! If they weren't the lesser of two evils of only two possible suppliers on my estate, i would never use them and will never recommend them.
  • Reviewer
    Location
    Andover
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    because of our specific locale, we were/are quite limited in our choice of broadband provider... i admit that i originally selected direct-save because they had a range of service options and also because they were/are very price competitive.... so on that basis (over the period of 18 months that we have been customers) i can only muster a couple of minor grumbles - overall, good value for money
  • Reviewer
    Location
    Ballater
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The customer service from Direct Save is very good with little waiting to contact and speak to a staff member. However I was never informed before the contract was agreed that the Broadband could not be guaranteed in terms of reliability and speed. I was with BT and it would appear that they could have done better. It is very poor and I am paying top rate.
  • Reviewer
    Location
    Thirsk, North Yorkshire
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have not had problems with my broadband but whenever I have had a query the staff have been really helpful
  • Reviewer
    Location
    Sutton Bridge, Lincolnshire
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I have been with Direct Save for over two years and in that time have only had cause to ring them with queries not complaints. Their charges are reasonable and I have no reason to complain. They provide an excellent service. On the rare occasion I have had to contact them, whichever representative I have spoken to in their Customer Service team has gone out of their way, when necessary, to resolve my query. I can honestly say I consider their Customer Service to be second to none. They have a good choice of packages and it makes no difference whether you are on a basic package or on their most expensive ones for customers who have the latest technological equipment all customers are treated equally. I have no hesitation in recommending Direct Save to anyone who is looking to change their Broadband provider.
  • Reviewer
    Location
    Teeside
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Good service 72 mbps broadband and very competitively priced.
  • Reviewer
    Location
    North East England
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I often find I cant connect or it takes a while to do so. Lately the problems seem to be getting worse.
  • Reviewer
    Location
    Stockbury Kent
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Excellent customer service from this supplier. I'm in a slow broadband area mainly due to Openreach's inactivity in rural areas.
  • Reviewer
    Location
    Oldham
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    Itemised billing! Clear pricing and good service.
  • Reviewer
    Location
    Brundall norwich
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Generally quite good
  • Reviewer
    Location
    ROMNEY MARSH
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I can only say their customer service is excellent and not to be outdone by any bigger company. Fixed my line in minutes.
  • Reviewer
    Location
    Warrington, Cheshire
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Been with Direct Save for a few years now, price is competitive, speed is fine, we stream movies and I work on my computer. It drops out every now and then but nothing that really effects what we do. All in all I am happy otherwise I would not stay with them.
  • Reviewer
    Location
    Norwich
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Good supplier but speed poor even after an alleged improved fix
  • Reviewer
    Location
    South West England
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    Comments
    My broadband is extremely slow and often 'times out' when trying to download pictures or documents with e-mails. Once I started with Direct Save they seemed to lose interest in solving problems and when I enquired about superfast connection their quotes for both the connection and service were ludicrous.
  • Reviewer
    Location
    West Sussex
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Does drop out at times but think it’s the cheap router they provided, other than that really good company been with over a year now and haven’t had many problems compared to other companies in the past
  • Reviewer
    Location
    Dover
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Good reliable service
  • Reviewer
    Location
    Leicester
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Excellent value for money! Switched from Sky a few years ago and not repented! Boradband speed is better than Sky but could be improved.
  • Reviewer
    Location
    Penzance
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    A couple of times I've had a problem with my router so I've called the tech support people at Direct Save and they have talked me through, step by step, how to fix the problem on both occasions. Very patient, very courteous and left me feeling I had just experienced PROPER customer service. I'd highly recommend Direct Save. Such a relief after years of BT !
  • Reviewer
    Location
    Cambridge
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Following unhelpful discussions I still think you should provide explicit reasons why I am not able to return to my previous supplier following your contract with the housing assoc where I now live Plus your phone charges are much higher than my previous supplier.
  • Reviewer
    Location
    St Helens
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Brilliant service, no hassle, no pushing to by extra services like tv or phone packages etc. I use my broadband primarily for gaming and downloads. I get a constant low latency service with uninterrupted game play. The router could be better quality, ie more features etc but I use a buffalo air station for my internal network, so everything runs and streams as needed. 4.5/5.
  • Reviewer
    Location
    Portslade< Hove
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    been great at affordable price not had a single problem
  • Reviewer
    Location
    Rotherfield East Sussex
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    A tad expensive but OK
  • Reviewer
    Location
    High Wycombe
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Great customer service, very reasonable pricing and plenty of download capacity. Haven't had any a single issue in 12 months - definitely recommended.
  • Reviewer
    Location
    Southampton
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Overcharged me when I originally signed up, difficult to speak to anyone in customer service and very rude when you do.
    Connection itself is horrible, I have to restart the router two or three times a day to try get speeds above 1.7Mbps, I plan on moving house in the next 12 months and will certainly not be becoming a customer of DirectSave, the few pounds cheaper bill simply is not worth it.
  • Reviewer
    Location
    Newcastle upon Tyne
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Very happy with price and service.
  • Reviewer
    Location
    Birmingham
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Fast, reliable broadband for a good price - never had to deal with customer service but communication from direct save is good, I feel like I’m always kept in the loop

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.