Direct Save Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Recent Customer Ratings for Direct Save

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.8 stars
  • Reliability
    2.7 stars

Based on 100 customer ratings since 2018-07-18 (Show all time ratings)

Visit Direct Save   Read our Direct Save buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

358 Customer Reviews for Direct Save

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Reviewer Location Reviewing Date Ratings
Brilliant service, no hassle, no pushing to by extra services like tv or phone packages etc. I use my broadband primarily for gaming and downloads. I get a constant low latency service with uninterrupted game play. The router could be better quality, ie more features etc but I use a buffalo air station for my internal network, so everything runs and streams as needed. 4.5/5.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
St Helens Direct Save  
Absolute load of rubbish. Stuck in a contract for another 6 months yet. Last 12 months have been hell. Internet that goes off for up to 48 hours at a time. Constantly losing connection.slow speed.when it does work it's poor at best. Customer services palm you off with restarting router every time this is a temporary fix as it just goes again within the hour. Router constantly flashing! They say the light stays solid when a good signal is made but never had that yet. Can't wait to be rid of this awful provider and go with someone else. Would pay more for reliable Internet as we use it for work and home life. Don't waste your time even phoning these guys they set you up super quick and call you a lot in first few days to ensure all is well.....so you think they are a good company.... false sense of security believe me it's all been down hill since then.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Seaford Direct Save  
Started off alright, but after about 6 months the reliability dropped off the face of the earth. Internet would disconnect every 20 minutes.

Cancelled the service to find the cancellation fee was the remaining 11 months.

Always read the terms...And then choose another provider.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
Scotland Direct Save  
trouble free and good value
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Poole, Dorset Direct Save  
we had to install a temporary phone line during a renovation project, the rolling phone contract was perfect up and running on the same day as I ordered it
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
north yorkshire Direct Save  
Truly awful customer service.This company should not be allowed to operate. They renegade on all verbal agreements and charges. They take monies from your direct debit that bear no relation to the prices quoted. They never return your calls. They blatantly lie to you and are so rude. When you ask them for proof of the extra costs they add to your account they put the phone down on you! DO NOT DEAL WITH THEM AS THEY ARE TOTALLY UNTRUSTWORTHY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carmarthen Direct Save  
4day waiting for a response to my phone call on Monday and still waiting???
Will not be renewing with you?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton Direct Save  
When I lived in town it was fine but when I moved the transfer was a shambles and I had to go 4 months without broadband. Customer services are a joke. Got tied up in a contract which ends this month. I can't wait to be rid of them. Line speed is inconsistent and I have to reset the router every day. I do not recommend this company to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Somerset Direct Save  
I would really love it if there was a no stars choice as my selection would be blank. Directsave are by far the worst company I have ever dealt with, took a years line rental up front and from day one I've had very bad phone line and my broadband is up and down like a prosties drawers. Directsave have been called 30 or so times and I've never had a call back nor have they done anything to fix my problems, only thing Charlie in customer services does is blame everything bar Directsave crap line. Ombudsman is now involved but not holding my breath, just need to get away from this cowboy company and get a provider that can give a service that works. I would most definitely NOT recommend Directsave to anyone.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Direct Save  
After 9 months and 3 complains about broadband speed I was told by somebody from customer servoses thay would cancel 12 month deal and for me to find another surplyer so having paid land line up front I have asked for rebait on service I have not received to make things worse if had phone call today asking y I'm leaving them having had request off new supplier to take over line .having been in business for 28 yrs I'm sure if I treated my customers like direct save I would have not lasted as long I would not recommend this company to anybody as customer care and complains department not botherd .did try to find out who owns company but no luck so obvious thay take our money and run after giving us all the lies thay can blaming everyone but their company Yours unhappily GRAHAM KEIGHTLEY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Belbroughton Direct Save  
I have had no problems with Direct Save. They were very helpful when I changed address. Been with them for 5 years.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Tunbridge Wells Direct Save  
Terrible terrible company, the worst of the worst. They really are the bottom of the barrel - whatever you do, do not use them. Anything they tell you about their prices, connection dates and level of service is a complete and utter lie. They reel you in with tempting offers but in reality they have limited ability to even connect you to broadband or phone services. When you have a problem (when, not if, it's guaranteed that you will) you'll have to spend 20 mins plus just to get through to "customer services" and then you'll be fobbed off each time you call - they really don't care at all and they lie fluently. Then try calling their sales team - instant answer. They want to reel you in with lies and tempting offers but when they mess up your connection date for months on end they just don't want to deal with you. Don't make the mistake of thinking that they're just like any other firm, they're not - they're a new breed of vulture corporation, only interested in signing up new customers and with no interest (not even a passing interest) in actually looking after you and providing a service. No matter how cheap they look compared to the others, don't be fooled. All I wanted was some more phone lines with broadband and I've been a customer over 6 years - but they just don't have the slightest interest in doing anything other than billing me. No lines, no broadband, 30 minute wait to get the daily excuse, endless frustration.

Remember - under no circumstances sign up with these people. They are the lowest of the low. They make BT look good.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SY8 4AW Direct Save  
After leaving EE Broadband, which i have been with for some time and looking for a new provider, I came across Direct Save Telecome on a comparison website for home phone and broadband. After seeing the price and thinking how good it was i visited the website, read all the details and signed up for Broadband Opt 1 with them, on signing up i filled out all my information and received an email from them (this email never said anything about a router being delivered, just presumed this would happen). A few days later i received a letter from them in the post with all the details of the contract i had signed up to, i checked this and everything seemed fine to go ahead and i was just waiting on the delivery off the router. On this letter though there was no live date, so i was left wondering when this live date was, was i to be left with no internet ?

I signed up to Direct Save Telecome on the 02/01/2018, on the 10/01/2018 i still had not received a router from them but instead received a letter with a go live date of the 19/01/2018 and an INVOICE which stated it would be taken out of my account on 14/01/2018 - I hadn't even gone live yet, no router had arrived, but this wasn't the only problem, the invoice was for a lot more than i had signed up for, they had added extra charges on already and i hadn't even gone live with them !

After reading peoples reviews on this company i was appalled to see what they were really like and realised i would be experiencing many more problems with them, i phoned my bank straight away to cancel my direct debit, i then phoned Direct Save Telecom to cancel with them - the lady who answered the phone was very rude, her tone was appalling and she wasn't very interested in speaking to me as soon as i said i wanted to cancel.

So glad i visited this website and read all the reviews before my router arrived and before the go live date.

Any one thinking off going with Direct Save Telecom AVOID ! I would not recommend this company to anyone.

AVOID AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
Oldham - Manchester Direct Save  
I thought I was completely satisfied and happy with direct save until today when I found out there is a limit of 1500 minutes per month I was shocked that is only 48 mins a day I can use that on 1 call,I am home all day and make a lot of calls to friends and family.After speaking to a customer adviser who was very sympathetic and polite, I have now got to watch my minutes until my contract runs out as I have only been with them for a couple of months and paid my line rental upfront for 12 months, I have got a long wait before I can leave them,unless they come up with a better deal before then.SUCH A SHAME.They charge 14p connection and 7p per minute over the 1500 limit,SCANDALOUS!!!!!!!!!!!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Coalville Direct Save  
Good supplier but speed poor even after an alleged improved fix
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    2 stars
Norwich Direct Save  
I pay for a fairly basic package which meets all my needs. Being able to speak to a real person in the UK is one of the reasons I've stuck with Direct Save; when I've had problems they've usually been good at sorting them out. Moving house has caused some problems, but this seems pretty general and they've been better than many I've heard about.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Darlington Direct Save  
I am disgusted beyond belief at this incredibly rude and arrogant firm of sheisters. They speak to you like you are stuck to the bottom of their shoe. They interrupt constantly. They lie to get you off the phone. I have been conned and I am taking the matter to the person in charge of them. I told them I would never recommend them to anyone and I mean it. DO Not use them!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff Direct Save  
I am reasonably happy with Direct Save Telecom; some small problems which have been sorted with a phone call; very kind and understanding people there. Thanks.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Hartlepool Direct Save  
One of the worst companies around you ask for a manager to phone you because you are not happy about something they don't phone STAY AWAY FROM THIS COMPANY.
West Lothian Direct Save  
I have been with DST since 2007 and have had a very reliable service with just one outage, due to a fire at a London exchange.

My speed was 5.7 meg at its highest and I am now getting a steady 3.4 meg. The lower speeds are more to do with my BT line and exchange than anything to do with DST.

Always a very polite and fast response ro calls.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
N Ireland Direct Save  
spot on service for out in the sticks way better than any other provider
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
ness isle of lewis Direct Save  
My broadband is extremely slow and often 'times out' when trying to download pictures or documents with e-mails. Once I started with Direct Save they seemed to lose interest in solving problems and when I enquired about superfast connection their quotes for both the connection and service were ludicrous.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
South West England Direct Save  
Direct Save got their billing wrong throughout the term of the contract then they deducted more than £300 from our account via Direct Debit even though the amount was in dispute. They said they would refund it but they didn't. We are now awaiting the end of the 8 week period before going to the ombudsman
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Chorley Direct Save  
Avoid like the plague !!! initial offer looks great but the speed of the is tiresome with frequent periods of crashing. The company extracts money from your account via using direct debit without your knowledge and itemises this as administration. Customer service is lower than a cows udder. When trying to switch services when outside of your contract they have a 28 days clause long enough to extract further money from your bank account again itemised - administration
Wigan Direct Save  
I payed them but they still havent installed the broadband. When I called and asked them they just said that the installation had been canceled. They didnt offer me anything in return. They just made me wait even longer for the broadband to be installed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon tyne Direct Save  
Excellent!! That's all I can say after being a customer of well known provider and being totally cheesed off with them, price rises , trying to contacting them spending ages on the phone. Direct save is a pleasure to deal with. We have had no problems, with Internet or phone. They give a detailed itemised bill & customer service have been good . We have just recommend friends.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Birmingham Direct Save  
STAY AWAY PEOPLE!! 80£ Activation fee then 25£ a month , fine until they start taking 40 a month and dont know why themselves lol, internet speed is terrible!! Ive rung them nearly 15 time this year and I always get the same rubbish "well get an engineer to call you back" and they never do! They dont even know how to upgrade me to 100meg lol waste of money useless company with no customer service skills. They do lie all the time and there wifi routers and crap and cut out when they want....:TO NEW CUSTOMERS IF YOUR IN A NEW BUILD AND HAVE TO CHOOSE DO NOT CHOOSE THESE GUYS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
exeter Direct Save  
I have been a BT customer and found out that there customer service is rubbish .I then went with Direct Save .I found there service far superior to any I have had in the past . They are very understanding and the internet I get is extremely reliable .I have recommended others to use Direct Save and found that they all so agree it is a wonderful service that they provide .TOP MARKS DIRECT SAVE
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cromer Norfolk Direct Save  
I hated the experience with this provider and hope I never come across such company again. Can't believe a company like this could still operate in 2017 UK. Charged £196.57 for nothing and then refused to refund me that money. Very dishonest. Stay away from this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
colchester Direct Save  
This provider is rubbish.... do not recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Direct Save  
If I could give them 0 stars then I would. Bad customer service, endless helpful phone calls to get my WiFi started, paid for WiFi that didn’t work for 11 weeks,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Direct Save  
I've been with Direct Save for a few years now and paid in advance for phone and £1.95 a month for broadband so I put up with slow speed But recently Broadband has been very unreliable Have decided to leave and they've sent me termination invoice of £304 which is roughly 20x my monthly bill. tried customer services to get written breakdown of bill and won't send, ask for manager and none available, also very unhelpful. Worst decision I ever made switching to Direct Save (big joke as cost more in long run)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ilfracombe Direct Save  
Overcharged me when I originally signed up, difficult to speak to anyone in customer service and very rude when you do.
Connection itself is horrible, I have to restart the router two or three times a day to try get speeds above 1.7Mbps, I plan on moving house in the next 12 months and will certainly not be becoming a customer of DirectSave, the few pounds cheaper bill simply is not worth it.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton Direct Save  
Staff are endlessly helpful, far beyond that one could reasonably expect. Spent half an hour talking me through set-up of TP-Link Relay kit, which just wasn't playing ball, but didn't give up till it worked.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Welland Direct Save  
Avoid like the Bubonic Plague! Ombudsman currently investigating. No account has come in on budget, inexplicable hidden charges. No help with any problems. Various financial savings claims are false. Advertisement's claims are false. No stars from me!
West Wales Direct Save  
The broadband speed is slow at times I think it could be better
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Glasgow Direct Save  
Very satisfied since changing to Direct Save last year. Much cheaper than previous supplier.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Reliability
    3 stars
Havant Direct Save  
Appalling service from DST. Internet not working for a month now! And logged 3 calls with no call back from an engineer. Rude and arrogant customer service ... one of which disconnected the call when she heard my frustrations!

Pity I've only just read all the terrible reviews about DST as I would have never signed up in the first place.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crystal Palace Direct Save  
Do not go anywhere near. They lie steal and rob you at every opportunity. I have been overcharged given false information and even been entered into another contract that I no anything about. Talking to Trading Standards on how to deal with it all
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stourbridge Direct Save  
I have not had problems with my broadband but whenever I have had a query the staff have been really helpful
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Thirsk, North Yorkshire Direct Save  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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