Direct Save Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Recent Customer Ratings for Direct Save

  • Satisfaction
    2.7 stars
  • Customer Service
    3 stars
  • Speed
    2.6 stars
  • Reliability
    3 stars

Based on 100 customer ratings since 2019-12-17 (Show all time ratings)

Visit Direct Save   Read our Direct Save buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

434 Customer Reviews over 11 pages

  • Reviewer
    Location
    Camborne
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    I like Direct Save as their customer service is so good and it feels like I am dealing with real people unlike the more established suppliers who I have tried in the past
  • Reviewer
    Location
    Bordon
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Shoddy company. Poor customer service. Lack manners, integrity and efficiency.
    I live in an apartmemt with limited supplier availability. If I could have my previous company from before I moved then I would in a heartbeat.
  • Reviewer
    Location
    West sussex
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Intermittent connection, lack of customer service
  • Reviewer
    Location
    bournmouth
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    Direct Save are a good reliable company that supply my home phone and broadband. I have not had any real problems with them.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    The broadband speed is slow at times I think it could be better
  • Reviewer
    Location
    Merthyr tydfil
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Very reliable service of broadband ,would recommend direct save to family n friends
  • Reviewer
    Location
    Redcar
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Sometimes slow
  • Reviewer
    Location
    Isle of Iona
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    I find the supply generally reliable and am very happy any time I have cause to speak with Direct Save.
    The local speed is low but that is not particualr to any 1 supplier
  • Reviewer
    Location
    London (Islington)
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very very slow.
  • Reviewer
    Location
    Buckinghamshire
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Proper customer service and technical support, you call up and speak to real people who listen and understand, NOT feckless offshore call centres! And their pricing is amongst the very best also! Highly recommend
  • Reviewer
    Location
    Scotland
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Started off alright, but after about 6 months the reliability dropped off the face of the earth. Internet would disconnect every 20 minutes.

    Cancelled the service to find the cancellation fee was the remaining 11 months.

    Always read the terms...And then choose another provider.
  • Reviewer
    Location
    Cockermouth
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    keep losing the internet connection
  • Reviewer
    Location
    Aveley
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    Very Good service, a bit now thrills but I get what I pay for.
  • Reviewer
    Location
    Portsmouth
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    No major problems since joining 20 months ago, customer service have always been very helpful when i've needed them.
  • Reviewer
    Location
    Connah's Quay, Flintshire
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Excellent, very happy with the service,had no problems.
  • Reviewer
    Location
    Hethersett, Norwich
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Had to speak to Direct Save on a couple of occasions due to bills being more than quoted when i signed with them. I have to be that some of there customer service skills are to be desired. Was told I would get a credit on my account for having to call up and not being happy with the service, but then that credit never got added so had to call again.
    The broadband is a bit slow in our area and i think it is quite expensive for the service that you get. But we brought a Persimmon Home and you get tied into a deal with a choice of 4 providers which no one has ever heard of.
  • Reviewer
    Location
    Worthing
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    No information supplied on how to connect to the pre-installed equipment in our new build. I was able to work it out myself eventually but there's always the question of whether I did it correctly. I did have some issues with dropping connection and the telephone customer services people were most helpful, it took several goes at sorting the problem but with their help we got there in the end. Direct save also offer a group saving scheme, and an online account, these and other services have never been explained to me, should I have got an info pack on signing up? Who knows.
    Internet connection is good so no complaints there. so in short
    sales team and info , lacking.
    customer support when i had a problem, excellent.
    Connection & speed excellent.
  • Reviewer
    Location
    London
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Supposed to be fibre speeds but no where near, have to use a booster to get a signal in my entire flat
  • Reviewer
    Location
    Harrietsham
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor Servicervice, Slow Speed, Over Priced
  • Reviewer
    Location
    SHEFFIELD
    Reviewing
    Direct Save
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Apparently I can't be connected, after numerous phone calls, going through various stages & log-ins on computer and two routers, I have never received broadband from the start of their service.
  • Reviewer
    Location
    Tooting - London
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    So far so good but after a year, 30% increase?? And without warning or explanation?? That is insane. I'm about to terminate my contract...
    It's abuse!!!
  • Reviewer
    Location
    Birmingham
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Having been with other broadband companies, I find Direct Save the best; both with cost and service.
  • Reviewer
    Location
    Gloucester
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    Very good service when there is a problem which is very rare it is dealt with promptly and unlike other companies they do not put up their prices everyyear
  • Reviewer
    Location
    cheadle hulme
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    after poor start things are now OK
  • Reviewer
    Location
    Suffolk
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    No problem with any of their broadband provision. Initial config was easy, support is excellent, never knowingly experienced contention, can't remember service dropping.

    Not happy with the phone/broadband pricing deal though.
  • Reviewer
    Location
    Dalnabrec
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Having recieved 4-5 hubs in the first 12 months, had an unanounced increas in my broadband price I am not at all imprest with the service
  • Reviewer
    Location
    92 tatlow road glenfield leicester
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I like direct save because I believe they are not there just to make money but to help in giving fair prices and great customer service. It's top marks for me keep up the good work.
  • Reviewer
    Location
    Grimsby
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    Great price and a terrific company!
  • Reviewer
    Location
    FELTHAM MIDDLESEX
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Broad band tend to cut out every so often.
  • Reviewer
    Location
    Kent
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    Comments
    Incredibly slow internet! Cannot wait until this contract is over so that I can switch to another provider.
  • Reviewer
    Location
    Leatherhead
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Good service. Connectivity has been the only problem, which is something that customer service were really good at sorting out. Martin provided 5* customer service when I needed support and since then my broadband has been 100% reliable.
  • Reviewer
    Location
    castle douglas
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    my broadband speed is very slow,I have been supplied with a new router but it made no difference.
  • Reviewer
    Location
    Cambridge
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Unreliable due to construction of house in new development. I think this seems to affect all providers in this neighbourhood.Have to reboot at least twice a day.
  • Reviewer
    Location
    North Shields
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      3 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Overall pretty good only complaint is the amount of time it takes to get through to speak to staff member when phoning.
  • Reviewer
    Location
    Dollar
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Service, speed and reliability a bargain at the price. Compares very favourably with more expensive deals offering faster speeds and not delivering them!
  • Reviewer
    Location
    Ashford Kent
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    With fiber to a cabinet 3 to 4 hundred yards away a bit disappointing
  • Reviewer
    Location
    Worcester
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      5 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Since joining Direct Save on a 100mbps contract I’ve received on average 67mbps hardwired. Wireless is around 15-20mbps. When contacted I was told DirectSave weren’t to blame, there were no faults on the line and it was down to their supplier. Their supplier asked me to jump through hoops to prove that my connection speed was slow.
    It was determined the router is not fast enough to cope with 100mbps. The only way I could get a better router from DirectSave was to upgrade to 300mbps or pay £79.99.
    Wonderful. When my contract is up I’ll be swiftly moving on. The customer service and willingness to help around technical issues is let down greatly by their speeds.
  • Reviewer
    Location
    Clacton-On-Sea
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Excellent budget broadband service, just wish the basic broadband in this country was a little faster at times, however I have no issues watching internet tv services threw it.
  • Reviewer
    Location
    Rochford
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Very nice people to talk to and very helpful
  • Reviewer
    Location
    Glasgow
    Reviewing
    Direct Save
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Broadband could be better

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.