Direct Save Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Recent Customer Ratings for Direct Save

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    2.8 stars

Based on 121 customer ratings since 2019-01-28 (Show all time ratings)

Visit Direct Save   Read our Direct Save buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

419 Customer Reviews for Direct Save

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Reviewer Location Reviewing Date Ratings
Had to speak to Direct Save on a couple of occasions due to bills being more than quoted when i signed with them. I have to be that some of there customer service skills are to be desired. Was told I would get a credit on my account for having to call up and not being happy with the service, but then that credit never got added so had to call again.
The broadband is a bit slow in our area and i think it is quite expensive for the service that you get. But we brought a Persimmon Home and you get tied into a deal with a choice of 4 providers which no one has ever heard of.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Hethersett, Norwich Direct Save  
No information supplied on how to connect to the pre-installed equipment in our new build. I was able to work it out myself eventually but there's always the question of whether I did it correctly. I did have some issues with dropping connection and the telephone customer services people were most helpful, it took several goes at sorting the problem but with their help we got there in the end. Direct save also offer a group saving scheme, and an online account, these and other services have never been explained to me, should I have got an info pack on signing up? Who knows.
Internet connection is good so no complaints there. so in short
sales team and info , lacking.
customer support when i had a problem, excellent.
Connection & speed excellent.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Worthing Direct Save  
Supposed to be fibre speeds but no where near, have to use a booster to get a signal in my entire flat
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London Direct Save  
Poor Servicervice, Slow Speed, Over Priced
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Harrietsham Direct Save  
Apparently I can't be connected, after numerous phone calls, going through various stages & log-ins on computer and two routers, I have never received broadband from the start of their service.
  • Customer Service
    2 stars
SHEFFIELD Direct Save  
So far so good but after a year, 30% increase?? And without warning or explanation?? That is insane. I'm about to terminate my contract...
It's abuse!!!
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Tooting - London Direct Save  
Having been with other broadband companies, I find Direct Save the best; both with cost and service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Birmingham Direct Save  
Very good service when there is a problem which is very rare it is dealt with promptly and unlike other companies they do not put up their prices everyyear
  • Satisfaction
    5 stars
Gloucester Direct Save  
after poor start things are now OK
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
cheadle hulme Direct Save  
No problem with any of their broadband provision. Initial config was easy, support is excellent, never knowingly experienced contention, can't remember service dropping.

Not happy with the phone/broadband pricing deal though.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Suffolk Direct Save  
Having recieved 4-5 hubs in the first 12 months, had an unanounced increas in my broadband price I am not at all imprest with the service
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Dalnabrec Direct Save  
I like direct save because I believe they are not there just to make money but to help in giving fair prices and great customer service. It's top marks for me keep up the good work.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
92 tatlow road glenfield leicester Direct Save  
Great price and a terrific company!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Grimsby Direct Save  
Broad band tend to cut out every so often.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    2 stars
FELTHAM MIDDLESEX Direct Save  
Incredibly slow internet! Cannot wait until this contract is over so that I can switch to another provider.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
Kent Direct Save  
Good service. Connectivity has been the only problem, which is something that customer service were really good at sorting out. Martin provided 5* customer service when I needed support and since then my broadband has been 100% reliable.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Leatherhead Direct Save  
my broadband speed is very slow,I have been supplied with a new router but it made no difference.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
castle douglas Direct Save  
Unreliable due to construction of house in new development. I think this seems to affect all providers in this neighbourhood.Have to reboot at least twice a day.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Cambridge Direct Save  
Overall pretty good only complaint is the amount of time it takes to get through to speak to staff member when phoning.
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
North Shields Direct Save  
Service, speed and reliability a bargain at the price. Compares very favourably with more expensive deals offering faster speeds and not delivering them!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Dollar Direct Save  
With fiber to a cabinet 3 to 4 hundred yards away a bit disappointing
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Ashford Kent Direct Save  
Since joining Direct Save on a 100mbps contract I’ve received on average 67mbps hardwired. Wireless is around 15-20mbps. When contacted I was told DirectSave weren’t to blame, there were no faults on the line and it was down to their supplier. Their supplier asked me to jump through hoops to prove that my connection speed was slow.
It was determined the router is not fast enough to cope with 100mbps. The only way I could get a better router from DirectSave was to upgrade to 300mbps or pay £79.99.
Wonderful. When my contract is up I’ll be swiftly moving on. The customer service and willingness to help around technical issues is let down greatly by their speeds.
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    4 stars
Worcester Direct Save  
Excellent budget broadband service, just wish the basic broadband in this country was a little faster at times, however I have no issues watching internet tv services threw it.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Clacton-On-Sea Direct Save  
Very nice people to talk to and very helpful
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Rochford Direct Save  
Broadband could be better
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Glasgow Direct Save  
I had a price increase on my account of which i knew nothing about. I contacted direct save was told i was now on a variable contract so i said can it be looked at to be fixed so I know how much it is each month and i am still awaiting a reponse. Not impressed.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    5 stars
Derby Direct Save  
I have no problems with you and I receive the account every month. I shall be looking at your prices as I may be paying too much and you may have a cheaper tariff.
Haslemere, Surrey Direct Save  
A very good value and efficient service. I am very pleased with the way it was installed and with the online billing etc. Customer service has been very good.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Oakham Direct Save  
trouble free and good value
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Poole, Dorset Direct Save  
Broadband has been unbelievably slow keep on having to reset box to even get slightest signal
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wigton Cumbria Direct Save  
Horrible. They collect your money and deliver you the worst service ever. Stay away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
DA1 5UG Direct Save  
I have had no problems with this supplier and it is much cheaper than my previous one.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Central Scotland Direct Save  
Sometimes the broadband cuts out but they seem to have fixed this for the price very happy with the service although the signal doesn’t seem to stretch far if you go outside which can be a pain if you have WiFi security cameras
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Maidstone Direct Save  
Shocking service. Terrible connection put on the wrong contract. No return calls
Long waits to get through to support desks
Wish we hadn’t changed suppliers
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Morpeth Direct Save  
very pleased with the service. prices are good
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
dumfries Direct Save  
Ok until you actually need to talk to someone in customer service, tried calling and emailing to close my account and so far no reply, call back.. just got the run around.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Teddington Direct Save  
The worst internet we ever had. Constantly calling to report issues, no immediate response, or sometimes no respomse at all.
Unfortunately not able to change it due to lack of other options in the area.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Direct Save  
My experience is not great and especially the internet is very slow. When I first contact you I initially asked for a package deal which was not given, I found that out when I received my first bill I then called customer service and they told me that the package I had was great which it wasn’t. To be honest I’m looking for a different supplier but given my location it’s can be difficult.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Berryfield Direct Save  
i have no complaint only satisfaction they deliver better than BT and SKY
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
LONDON Direct Save  
The broadband is ok but the customer service is utterly shocking! If they weren't the lesser of two evils of only two possible suppliers on my estate, i would never use them and will never recommend them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
MK Direct Save  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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