Direct Save Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Recent Customer Ratings for Direct Save

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.8 stars
  • Reliability
    2.7 stars

Based on 100 customer ratings since 2018-07-18 (Show all time ratings)

Visit Direct Save   Read our Direct Save buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

358 Customer Reviews for Direct Save

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Reviewer Location Reviewing Date Ratings
Terrible customer service, they treat customers like morons, service can be intermittent, when you have a problem you can forget all about being treated like a person, the staff here treat all customers like idots - the "sales" department are quite friendly, but once you're on the hook you get downgraded to trash.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Manchester Direct Save  
Very good service when there is a problem which is very rare it is dealt with promptly and unlike other companies they do not put up their prices everyyear
  • Satisfaction
    5 stars
Gloucester Direct Save  
To make a point, I was playing an online game for the last few hours on my ps4 which is brand new. The Internet has cut out and kicked me out of the game no fewer than 12 times in the last 3 hours.
I've had problems with this company since day one, they rope you into a years contract that you never wanted. They then up your bill and down your Internet speeds. It's truly pathetic.
It's so bad I've had to switch off WiFi on my phone and use my data just to type this!!

Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Downham Market Direct Save  
Very good service from Direct Save and the cheapest option.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
South East London Direct Save  
The worst internet we ever had. Constantly calling to report issues, no immediate response, or sometimes no respomse at all.
Unfortunately not able to change it due to lack of other options in the area.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Direct Save  
Itemised billing! Clear pricing and good service.
  • Satisfaction
    5 stars
Oldham Direct Save  
Terrible my kids are buffered constantly
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hailsham Direct Save  
Just had a letter from Direct Save as I am leaving them on 6 April and said that they have calculate that you have 18 months left on your contract and we estimate that your termination fee to be £270.00. So I phoned them and said I was not in contract as it ended last month so have now put it in the hands of Ofcom. As after the contract ended it should be on a month basis. I would never go back to them as had trouble with them from the start as had to phone to see where the modem was and it was late being set up then the modem did not connect to the internet and found out the modem was not set up right and found that out on Monday and the broadband was meant to go on Friday
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brampton Direct Save  
Terrible service from broad band to customer service can get a call back cant cancel currently communicating through the ombudsman as it's so bad complained to CEO many times DO NOT USE THEM PLEASE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hailsham Direct Save  
Cannot praise too highly. Have been with them for a number of years & always found them to be helpful, friendly and efficient. Within last week changed over to fibre and it was totally painless. Everything happened as they said it would. Well done DST.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Louth, Lincs Direct Save  
Been with them since early days and recently upgraded to fibre. Excellent service, helpful staff who do what they say.
Had a problem over last few weeks of declining broadband speed. Rang them yesterday (25/01/16)and was promised new router which arrived today. Talked through set up step by step and system now running well. Many thanks to VJ.
Cannot recommend them enough.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Louth, Lincs Direct Save  
Hands down, the worst company I have EVER had the misfortune of dealing with.

All I can give you lovely people is some tips so as you don't get caught out by these morally banktrupt salesmen.

1) they typically sign you up with Vodafone - Go direct, they usually accept poor credit history and you'll get the contract cheaper than going through DST - And without the hassle! It's amazing when you get a bill and it's actually for the amount agreed!

2) Record ALL your calls with them, they constantly change their story and will pass you around like a joint in a hippy session.

3) Send the "Free" router back, or you'll get charged at the end (the sheer cheek!)

People, please put your trust in me when I say AVOID this company. It's not worth the stress in the long run.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warwickshire Direct Save  
I used to work for this company and I wish I didnt. They are liers and thieves they have so many hidden costs and your bill will be very high. They will tell you a price but it will not be. I am ashamed to have worked for this company. Awful staff. Sorry to anyone whos has been robbed by these people.
Slough Direct Save  
I have been with this company a long number of years and have nothing but praise for their service. Their staff are knowledgeable, helpful, polite and friendly and do what they say they will do.
Over the last week we have had problems with falling and erratic broadband speed. On contacting DST they ran various tests which ultimately indicated router problems. A new router was despatched as promised. Regrettably I had problems setting it up but Lewis at DST spent approaching two hours on the'phone with me and sorted the problem. Result broadband now working better than ever.
I think some of the negative reviews are sour grapes whilst others could be personal conflict arising from how the customer approaches any problem.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Lincolnshire Direct Save  
all was great to start with until after a few months into the contract the price kept rising and I needed my phone line moved to have some work done on the property, so I phoned direct save and was told we don't deal with it and it will cost about £160.i phoned bt and they said I have to call network provider. I called direct save again and they said they cant help, I said I would cancel the contract and was laughed at over the phone and told ok you will pay an early cancellation figure of £100,please don't get caught with these crooks, I will certainly not go back to them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
norfolk Direct Save  
broadband was good but customer service is really bad not replying to E-mails over charging and every month the bill gets higher.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
wisbech Direct Save  
They deserve 0 star. There are so many hidden charges which they won't tell you when you order your broadband. Once you sign the contract, they will send you a bunch of bills. They hung up if you call to complain. Do NOT ever deal with this company if you want a peaceful life.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge shire Direct Save  
Signed up with them about three months back. They were quick to move telephone line but never move the broadband. They do not tell you what's happening with your move, customer service is very rude- they promise to call back- never do. After three months broadband is not transferred and I agree with previous comments they lie effortlessly. Avoid this company at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Slough Direct Save  
Decided to swap from see the light as a lot cheaper. Spoke to a young lady who was lovely said I would think about it and call her back. Did as said and was told (rather hurriedly in hindsight)ok and it would change on the 2nd December. Cancelled my previous provider for the 2nd December, received the agreement - it was wrong and that was changed. 2nd of December was fast approaching - no contact or modem etc. Called to be told by an incredibly rude chap that basically hard luck only date they could do it was 5th December. Incredibly condescending and the rudest person I have had the pleasure of talking to in a long time. Called again to be told the same but in a less rude (still rude though) manner. Cancelled there and then. Avoid this one.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Corby Direct Save  
It is rubbish it disconnect son from games they set wrong person twice to fix wire socket
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
donny Direct Save  
very good company to deal with and great service and advice
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
peterhead Direct Save  
In 2007 I took them to court and won a judgement against them. They kept over charging me and would not resolve the situation. The customer service I received was appalling. Trading Standards said they could not help so I resolved it myself.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Scotland Direct Save  
My best advise to anyone is choose another provider!!!Deception,false information,account errors and ..i cant emphasise this enough, an appalling,terrible,misleading and time consuming customer service (If your lucky enough to get through to them).If i could leave a negative reading -1000000 i would !!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
ST. ALBANS Direct Save  
3 months in and no complaints at all. Very quick to set up and no problems with speed. Admittedly I am a light user so can't comment on gaming but perfect for me. Great value.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Worthing Direct Save  
The best broadband provider we have encountered.
We were messed about by Virgin when trying to maintain our contract on moving to rented accommodation .
Had 2.5 months without broad band!!
Direct save sorted it within 3-5 days, have excellent technical back up when I was unsure with regards a fault and if I’ve had any questions regarding any thing
I haven’t been sitting on hold endlessly waiting to speak to a parrot who can’t speak English properly.
I would highly recommend Direct Save down to my positive experience.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Salisbury Direct Save  
Generally quite good
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Brundall norwich Direct Save  
I have been with Direct Save for over two years and in that time have only had cause to ring them with queries not complaints. Their charges are reasonable and I have no reason to complain. They provide an excellent service. On the rare occasion I have had to contact them, whichever representative I have spoken to in their Customer Service team has gone out of their way, when necessary, to resolve my query. I can honestly say I consider their Customer Service to be second to none. They have a good choice of packages and it makes no difference whether you are on a basic package or on their most expensive ones for customers who have the latest technological equipment all customers are treated equally. I have no hesitation in recommending Direct Save to anyone who is looking to change their Broadband provider.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sutton Bridge, Lincolnshire Direct Save  
Told me a load of lies, Changed from BT to Direct Save and it would not cost a penny due to the price hike by BT lies been billed for £200 by BT for cancelling mid contract. Get your facts correct Direct Save before cold calling please what a hassle.
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
Edinburgh Direct Save  
Very happy with price and service.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newcastle upon Tyne Direct Save  
Haven’t even got my internet yet and all I’ve had is hassle from them. Called up 3 times now and every single time I’ve been told something different. I don’t think anyone in the call centre actually knows what they’re doing. Been a joke from start to finish and now they can’t even give me fiber even though I’m paying for it. Wouldn’t recommend. Dreading to see what comes next , plus the call waiting times are 20 mins+
  • Satisfaction
    1 star
  • Customer Service
    1 star
Newcastle Direct Save  
Never had a problem.Great company
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Pembrokeshire Direct Save  
Worst company ever!!! After I paid the first 2 bills and I still don’t have internet at home!! I keep calling them every day and they promise me I will have internet in few hours, then I call them back and and they saying the same thing again and again. The worst part is they don’t let me cancel the contract and go to an other internet provider. In 2 months we have spend over £200 in top ups so we can have internet at home and they don’t even care. The most unprofessional, amateur and useless company ever!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Watford Direct Save  
Cheap but reliable changed address with no problem at all 2 months ago. No need to reconfigure the router with the new line. Speed 5-7 mbit. upload under 0.9.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
chester Direct Save  
When trying to watch netflix or play online games on ps4, the internet always buffers and chucks us off games etc. We often have to turn the wifi off on our phones if we want to watch netflix without it buffering for long periods, which is not ideal.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Lowestoft Direct Save  
So far I only had problems with this company as well. I have a contract since March and so far I only had a huge disappointment. Since I am living in an apartment building i have a separate line connected to my room. The problem was that the company has send the signal to another room within my apprtment, which means that I couldn't make use of it at all. I have already called them constantly have been wasting tons of money for the pricey line, and never got anywhere at all. Now I am a bit further they have been telling me that they had to terminate the line in the other room and will start it up in my room after having send a eletrician which probably will come within 2 weeks. I am soo pissed, all the time I have been paying for them and all I got was one punch into the face after another. So next time this is going to be on the black list, never again ...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Direct Save  
Terrible services, and really disoriented and unhelpful customer service! My internet drops once a day every day for about an hour, and customer service told me that this is very normal and I should only call them for help if it starts dropping more than 2-3 times a day. Speed is also not very good, and I am surprised they ask for that much money for their service... An advice to people checking it out: just go to another provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh Direct Save  
I spoke to a lady called chante and she was very nice polite and found the best package for my needs and offered me a broadband deal that was a lot cheaper than i was paying and thought it was to good to be true as i had never heard of the company so i left it but then decided to look it up so i signed up on line and i must say im so pleases with the service thank you direct save
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
North london Direct Save  
The customer service when you actually reach an engineer is pretty helpful, just don't call after 8pm or you get a a promise of a callback that never materialises.

The broadband itself is an absolute omnishambles, 5 times in the space of 2 months myself and my family have had to call because something in their system keeps slowing the Internet down to under 1mb/s each time they say it's fixed only to happen again a couple weeks later.
  • Customer Service
    3 stars
Northumberland Direct Save  
Excellent, very happy with the service,had no problems.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Connah's Quay, Flintshire Direct Save  
services that they say they will provide you with does not happen. And been in
the trade working with people every day. that is why i have made this comment. been charged for lies from this company.
polstead Direct Save  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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