466 Customer Reviews over 12 pages
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- Location
- Poole, Dorset
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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trouble free and good value
- Location
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- Location
- Grimsby
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Great price and a terrific company!
- Location
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- Location
- Bovey Tracey
- Reviewing
- Direct Save
- Date
- 2016-05-22
- Comments
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I am getting the same speed as I got from Plusnet at a fraction of the price ! !
- Location
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- Location
- Lanarkshire scotland
- Reviewing
- Direct Save
- Date
- 2019-12-20
- Comments
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Excellent service especially as I live in the country.. Never had any issues since I've been a customer..approx 3years..
Keep up the good work.. I have recommended friends to move to direct save and they too are very happy
- Location
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- Location
- Sleaford
- Reviewing
- Direct Save
- Date
- 2019-12-11
- Comments
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My speed is usually around 32, thought I
was supposed to get 37, I am only about
75 metres from the street box.
- Location
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- Location
- Louth, Lincs
- Reviewing
- Direct Save
- Date
- 2015-09-16
- Comments
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Cannot praise too highly. Have been with them for a number of years & always found them to be helpful, friendly and efficient. Within last week changed over to fibre and it was totally painless. Everything happened as they said it would. Well done DST.
- Location
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- Location
- Andover
- Reviewing
- Direct Save
- Date
- 2018-07-28
- Comments
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Very helpful and quick to respond.
- Location
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- Location
- Wookey Hole
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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PC often sluggish getting started but not really a problem. Recent problem with new router but excellent and thorough help from technical staff.
- Location
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- Location
- Stoke-on-Trent
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Very pleased with Direct Save. So nice to actually speak to a UK based human being when I get a problem: 1. Quite quickly 2. Who knows exactly what they're talking about! 3. I can actually understand them. Always ring back when they say they will. Am thinking of moving and want to take them with me!!
- Location
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- Location
- Norton
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
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A very helpful company . Have been with you virtually from the start. Your price compare very well with all other companies . Thank you for your service.
- Location
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- Location
- LONDON
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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i have no complaint only satisfaction they deliver better than BT and SKY
- Location
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- Location
- bromley
- Reviewing
- Direct Save
- Date
- 2015-08-17
- Comments
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very good service ive recently signed with direct save telecom and save a lot of money £1.95 broadband deal was perfect for me.
- Location
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- Location
- Truro
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
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We are extremely pleased with Direct Save. If we have had a query or problem they have solved it very quickly and efficiently. Keep up the great service.
- Location
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- Location
- Central Scotland
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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I have had no problems with this supplier and it is much cheaper than my previous one.
- Location
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- Location
- Hamilton, Selby
- Reviewing
- Direct Save
- Date
- 2019-12-05
- Comments
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Was constantly kept up to date with progress. Router arrived well in time and worked straight from the box
- Location
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- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2016-03-31
- Comments
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Have had no problems with this company at all. Changed to them after being with sky for years, who's bills had gone astronomical. Changed after searching for better deal and found this one on U switch. Paid line rental year in advance (£11.50) a month saving me £8.49 a month compared to sky, and broadband deal of £1.95 a month (unlimited usage) saving another £6 month. Did everything on line and all was completed easily and satisfactory.
Sky cut line off dead on the dot of 8am on changeover leaving me with no phone so called direct save customer service spoke to a helpful young man who said he would check it out and were connected within the next half hour. No complaints about that..
Broadband speed is better than sky.
Surprised when first used it as to how quick it was. Have had no problem with any monthly bills for phone calls. The only thing is the free wifi router is obviously a cheap version but it works OK , it does drop out if wander too far away but easily corrected if use a better router or extender. Had my doubts before changing after reading reviews but unfounded all in all no problems or complaints. Thankyou Direct save and U Switch. Saving £15 a month . happy happy.☺
- Location
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- Location
- Ilford
- Reviewing
- Direct Save
- Date
- 2018-07-30
- Comments
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Sometime the WiFi is weak and inconsistent.
- Location
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- Location
- Dollar
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Service, speed and reliability a bargain at the price. Compares very favourably with more expensive deals offering faster speeds and not delivering them!
- Location
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- Location
- ness isle of lewis
- Reviewing
- Direct Save
- Date
- 2016-10-22
- Comments
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spot on service for out in the sticks way better than any other provider
- Location
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- Location
- Birmingham
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Having been with other broadband companies, I find Direct Save the best; both with cost and service.
- Location
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- Location
- Uxbridge
- Reviewing
- Direct Save
- Date
- 2013-09-25
- Comments
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very good customer service haven't had any problems and very well price i have to say really happy with their helpful customer service
- Location
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- Location
- Devon
- Reviewing
- Direct Save
- Date
- 2017-12-26
- Comments
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I have been a loyal BT customer for 25 years until I found out they had put by bill up 20% without informing me and wouldn’t give me a better deal unless I committed to an 18month contract. Moved to direct save on a recommendation and they have been marvellous, the customer service is fantastic and the phone and broadband are reliable, I had a problem connecting and they answered the call in under 2 minutes and sorted in 1 minute. They can’t do enough for you. Exceptional service.
- Location
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- Location
- Leatherhead
- Reviewing
- Direct Save
- Date
- 2017-03-02
- Comments
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Have been with them for more than 8 years now and they have always been helpful and so far have been able to provide excellent service to our house.
- Location
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- Location
- Liverpool
- Reviewing
- Direct Save
- Date
- 2016-08-22
- Comments
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Purchased a deal package for my grandparents to enable them to keep in touch with family abroad at low prices. they've never been happier, finally discovered skype and internet. great deal from a friendly company
- Location
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- Location
- Aveley
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Very Good service, a bit now thrills but I get what I pay for.
- Location
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- Location
- Canterbury
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Comments
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Overall excellent. A little slower on top floor of a townhouse but not disruptive. Going into 3rd year now and not looking to change. All good so far
- Location
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- Location
- Sible Hedinham, Essex
- Reviewing
- Direct Save
- Date
- 2018-06-18
- Comments
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I have been with direct save phone and broadband, for 3 yrs, I have not had a lot of reason to contact them, but resonantly I had a problem with modem,(I did not know this at the time of phoning)I can not fault the service given, fast and efficient. Best I have ever had from any supplier's in the past, and I am in my 60s.
- Location
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- Location
- Merthyr tydfil
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Very reliable service of broadband ,would recommend direct save to family n friends
- Location
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- Location
- Glasgow
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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The broadband speed is slow at times I think it could be better
- Location
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- Location
- bournmouth
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Direct Save are a good reliable company that supply my home phone and broadband. I have not had any real problems with them.
- Location
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- Location
- Lincolnshire
- Reviewing
- Direct Save
- Date
- 2016-10-20
- Comments
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I have been with this company a long number of years and have nothing but praise for their service. Their staff are knowledgeable, helpful, polite and friendly and do what they say they will do.
Over the last week we have had problems with falling and erratic broadband speed. On contacting DST they ran various tests which ultimately indicated router problems. A new router was despatched as promised. Regrettably I had problems setting it up but Lewis at DST spent approaching two hours on the'phone with me and sorted the problem. Result broadband now working better than ever.
I think some of the negative reviews are sour grapes whilst others could be personal conflict arising from how the customer approaches any problem.
- Location
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- Location
- Beaminster
- Reviewing
- Direct Save
- Date
- 2018-02-11
- Comments
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I have been with Directsave for 10years or more, Yes I have had some difficult times but not so much that it could not be sorted over the phone i am not sure what is going wrong for others but for me I am in no hurry to move.
- Location
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- Location
- North london
- Reviewing
- Direct Save
- Date
- 2015-10-02
- Comments
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I spoke to a lady called chante and she was very nice polite and found the best package for my needs and offered me a broadband deal that was a lot cheaper than i was paying and thought it was to good to be true as i had never heard of the company so i left it but then decided to look it up so i signed up on line and i must say im so pleases with the service thank you direct save
- Location
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- Location
- West Sussex
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Does drop out at times but think it’s the cheap router they provided, other than that really good company been with over a year now and haven’t had many problems compared to other companies in the past
- Location
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- Location
- Fife
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
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Excellent customer service AND you get to speak to a real person, without having to go through endless menus!
Broadband speed isn't an issue for me as I do very little online, and to date haven't had any problems that haven't been resolved promptly.
- Location
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- Location
- Darlington
- Reviewing
- Direct Save
- Date
- 2018-07-30
- Comments
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I pay for a fairly basic package which meets all my needs. Being able to speak to a real person in the UK is one of the reasons I've stuck with Direct Save; when I've had problems they've usually been good at sorting them out. Moving house has caused some problems, but this seems pretty general and they've been better than many I've heard about.
- Location
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- Location
- London
- Reviewing
- Direct Save
- Date
- 2017-11-15
- Comments
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Due to living in a new build can only go with 1 of 4 companies initially went with direct save before reading the reviews and on reading the reviews immediately after tried to cancel was made aware that there was no cooling off period and no chance of getting a refunding or cancelling this was not made clear at any time and was told to read the terms and conditions however the router did arrive the next day and was easy to install my 16 year old actually did it herself. I have had no issues with the broadband service at all at the moment and so far in all seems well. The customer service is admittedly not that professional and when I mentioned I had wanted to cancel due to negative reviews the lady I spoke too was quite defensive and a bit rude but calls were answered quite promptly so all in all I guess I can't complain too much at this stage.
- Location
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- Location
- N Ireland
- Reviewing
- Direct Save
- Date
- 2012-01-31
- Comments
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I have been with DST since 2007 and have had a very reliable service with just one outage, due to a fire at a London exchange.
My speed was 5.7 meg at its highest and I am now getting a steady 3.4 meg. The lower speeds are more to do with my BT line and exchange than anything to do with DST.
Always a very polite and fast response ro calls.
- Location
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- Location
- northeast
- Reviewing
- Direct Save
- Date
- 2017-01-02
- Comments
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After being let down with talktalk not fulfilling their promise i tuned to directsave. i have been with them 4 month and to be honest i dont get a great speed (9mbps) but at-least it was up on t/talks at a fraction of the cost...Lets hear the good for directsave.
- Location
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- Location
- Northumberland
- Reviewing
- Direct Save
- Date
- 2017-04-02
- Comments
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I left Talktalk early 2016 to join dst after 18 month of dissatisfaction with the corrupt talktalk. I'm now on cheaper broadband and better speeds with dst.After a couple of issues with dst in the early days, everything got resolved without problem.
b/b speeds, customer service and price are far better than talktalk. I'm happy.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.