Direct Save Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Recent Customer Ratings for Direct Save

  • Satisfaction
    3.1 stars
  • Customer Service
    3.4 stars
  • Speed
    3 stars
  • Reliability
    3.3 stars

Based on 120 customer ratings since 2019-10-23 (Show all time ratings)

Visit Direct Save   Read our Direct Save buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

427 Customer Reviews for Direct Save

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Reviewer Location Reviewing Date Ratings
Absolutely outstanding service I have been Directsave for a 8 years and the service from them is flawless.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cheshire Direct Save  
Cheap but reliable changed address with no problem at all 2 months ago. No need to reconfigure the router with the new line. Speed 5-7 mbit. upload under 0.9.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
chester Direct Save  
Direct Save got their billing wrong throughout the term of the contract then they deducted more than £300 from our account via Direct Debit even though the amount was in dispute. They said they would refund it but they didn't. We are now awaiting the end of the 8 week period before going to the ombudsman
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Chorley Direct Save  
Excellent budget broadband service, just wish the basic broadband in this country was a little faster at times, however I have no issues watching internet tv services threw it.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Clacton-On-Sea Direct Save  
Had no problems with anything since switching from bt,four years we have been with you.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cleethorpes Direct Save  
I thought I was completely satisfied and happy with direct save until today when I found out there is a limit of 1500 minutes per month I was shocked that is only 48 mins a day I can use that on 1 call,I am home all day and make a lot of calls to friends and family.After speaking to a customer adviser who was very sympathetic and polite, I have now got to watch my minutes until my contract runs out as I have only been with them for a couple of months and paid my line rental upfront for 12 months, I have got a long wait before I can leave them,unless they come up with a better deal before then.SUCH A SHAME.They charge 14p connection and 7p per minute over the 1500 limit,SCANDALOUS!!!!!!!!!!!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Coalville Direct Save  
keep losing the internet connection
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Cockermouth Direct Save  
I hated the experience with this provider and hope I never come across such company again. Can't believe a company like this could still operate in 2017 UK. Charged £196.57 for nothing and then refused to refund me that money. Very dishonest. Stay away from this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
colchester Direct Save  
Ok in terms of speed.Horrible experience with customer care.Very irritating explaining same thing to again and again to technical support.Barring one expert in technical support ,all others irritated me.Also termination team will go to any length ( on negative side) to keep the customer.One of them even used threatening terms which is not acceptable.Keep increasing their price and not very competitive in terms of pricing with new service providers.Almost went on to complain OfCom about their conduct and handling of the complaint.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Colchester Direct Save  
Excellent, very happy with the service,had no problems.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Connah's Quay, Flintshire Direct Save  
Decided to swap from see the light as a lot cheaper. Spoke to a young lady who was lovely said I would think about it and call her back. Did as said and was told (rather hurriedly in hindsight)ok and it would change on the 2nd December. Cancelled my previous provider for the 2nd December, received the agreement - it was wrong and that was changed. 2nd of December was fast approaching - no contact or modem etc. Called to be told by an incredibly rude chap that basically hard luck only date they could do it was 5th December. Incredibly condescending and the rudest person I have had the pleasure of talking to in a long time. Called again to be told the same but in a less rude (still rude though) manner. Cancelled there and then. Avoid this one.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Corby Direct Save  
Please read some reviews before taking a contract. We didn't and we conveniently went active on final day of our "cooling off period" to find our broadband was between 1& 3 mb. Their only advice was to go fibre optic. This made no sense money wise but they where only interested in charging £360.00 if we broke our contract. An absolutely useless lot, not even sure if they are a real company but please AVOID!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
County antrim Direct Save  
This is an amazing provider it offers a fantastic price for broadband. I have not noticed any difference between directsave and BT for broadband reliability. I only need broadband for basic requirements but it suits my needs.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Coventry Direct Save  
As all others saying, they keep charging me about the services I cancelled on their web site. The custom service told me that I have to tell them by phone which makes the website totally a trap. I insist that they should be responsible for the bill and the customer service start threatens me that they will charge me for another £20 as I should inform them 28 days before I want to quit. I do not want to waste time arguing with them so I still paid the bill. This is indeed an unpleasure experience.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Coventry Direct Save  
I have cancelled my direct debit due to the fact I have tried to talk to someone about my contact only to be cut off every time. I have been unable to talk to someone and I've had enough of there service its bloody rubbish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Coventry Direct Save  
I have no idea why this company is still allowed to trade... Never get a bill for the amount the contract is for, extra charges added on, charged for minutes on landline despite paying for free minutes, is this company a prank on society or something? No one wants to talk to you, they send you rubbish hardware that constantly disconnects.

For a broker they are terrible.. People need to know they are not actually a provider, they just sign you up with Vodafone (i found this out later) and sell you a £25 a month contract for £35, and more... In the end i had to leave and go directly to vodafone as they were not the problem. I'm still receiving threatening letters, but i refuse to pay it. Wasnt fit for purpose.

Avoid if you don't like rogue salesmen..God help the pensioners these people have savaged financially..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Direct Save  
I have been a BT customer and found out that there customer service is rubbish .I then went with Direct Save .I found there service far superior to any I have had in the past . They are very understanding and the internet I get is extremely reliable .I have recommended others to use Direct Save and found that they all so agree it is a wonderful service that they provide .TOP MARKS DIRECT SAVE
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cromer Norfolk Direct Save  
Direct Save Telecom is a great company with the cheapest line rental in the uk. I have never had any prblems with my broadband and i have been with them over 2 years. The ammount of money of i have saved in the past 2 years has allowed me to DO SO MUCH THINGS I wish i had become a DST customer years ago. There staff are very friendly and helpful along with there great customer service team. I would also like to commend one member of staff by the name of Rosie who went above and beyond to help me....Thank you DST
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
croydon Direct Save  
Went without internet for 3 weeks, worst customer service, sent 10+ unanswered emails to their customer services email, extremely long wait times when trying to call them: 40 minutes - an hour.

Have been "put on hold" twice and then been hung up on because they have not known the answer to simple questions about my account.

Company does not call you back or update you.

The only plus is that once the engineer was eventually sent out, my internet is working. But it was an pain to get set up, and continues to be a pain after trying to confirm my refund and being hung up on...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Croydon Direct Save  
I've paid this Company over £200 for nothing,except excuses, hours of hanging on the phone and talking to me as if I was an idiot. I feel I've been mugged. Avoid like the plague.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Croydon Direct Save  
Appalling service from DST. Internet not working for a month now! And logged 3 calls with no call back from an engineer. Rude and arrogant customer service ... one of which disconnected the call when she heard my frustrations!

Pity I've only just read all the terrible reviews about DST as I would have never signed up in the first place.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crystal Palace Direct Save  
Been with them for over a year now, completely satisfied. Never had any problems. When i have had to contact Customer Services they have always been 100% polite and helpful. Would definately recommend them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cumbria Direct Save  
Horrible. They collect your money and deliver you the worst service ever. Stay away.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
DA1 5UG Direct Save  
Having recieved 4-5 hubs in the first 12 months, had an unanounced increas in my broadband price I am not at all imprest with the service
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Dalnabrec Direct Save  
I pay for a fairly basic package which meets all my needs. Being able to speak to a real person in the UK is one of the reasons I've stuck with Direct Save; when I've had problems they've usually been good at sorting them out. Moving house has caused some problems, but this seems pretty general and they've been better than many I've heard about.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Darlington Direct Save  
Do not use this company. I have been with them for 18 months. They are trying to charge me £ 130 for engineer. Told me to buy my own router.... Still doesn't work. They are terrible, we still have no wifi!!! 18months later DO NoT USEever!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Darwen Direct Save  
Absolutely shocking service, DO NOT USe direct Save! I joined them because I thought I was getting a good deL. turns out my router has never worked from day one and they want ME to pay for the engineer when there are no faults on my end. The man I spoke to FOUR times was so rude, has a French accent, very hard to understand was mocking me over the phone saying I said I wouldn't take the panel off because I'm a woman! What on earth? I did everything they have said and I'm still not receiving any wifi! I've complained to them time after time, and still have not got a response or received any wifi! I repeat DO NOT USe ever!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Darwen Direct Save  
only provide broadband no tv
they do not allow you to change provider
as they don't allow access for other providers to check exchange speed
don't inform you when your 12 months are up
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
DERBY Direct Save  
I had a price increase on my account of which i knew nothing about. I contacted direct save was told i was now on a variable contract so i said can it be looked at to be fixed so I know how much it is each month and i am still awaiting a reponse. Not impressed.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    5 stars
Derby Direct Save  
I use the internet all day every day. I am programming websites. After moving to direct save I have been constantly sidestepped. Using standard 3mb broadband It cut off several times per week and was generally unreliable. I upgraded to fibre and its gotten worse. I have been cut off from editing my sites 4 times thins morning alone. On top of that they dont let you access the router so you can either replace it with one that works, or make sure there isnt a firewall bocking. As a constant user I need to know this and I need to control it. Best move back to a more reliable supplier. VERY DISAPPOINTED.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Derby Direct Save  
I have been a loyal BT customer for 25 years until I found out they had put by bill up 20% without informing me and wouldn’t give me a better deal unless I committed to an 18month contract. Moved to direct save on a recommendation and they have been marvellous, the customer service is fantastic and the phone and broadband are reliable, I had a problem connecting and they answered the call in under 2 minutes and sorted in 1 minute. They can’t do enough for you. Exceptional service.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Devon Direct Save  
Service, speed and reliability a bargain at the price. Compares very favourably with more expensive deals offering faster speeds and not delivering them!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Dollar Direct Save  
It is rubbish it disconnect son from games they set wrong person twice to fix wire socket
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
donny Direct Save  
The test of any company is how they cope when things are going wrong. I am willing to givepeople the benefit of the doubt. There were some very good and helpful advisors but some extremely rude ones too. We took on the telephone and broadband from previous occupants. It took them 10 days before they informed me I would need one of their modems to access broadband. It took a week for the modem to be sent, which was sent to the previous occupants who had moved 20 miles away. They would not reissue a modem so I had to drive to collect. The passwords provide did not work with the modem and technical support are only available during office hours. No one available at weekends either which is tough when working away from home in the week. Eventually I got someone who knew what was wrong (passwords were set up for previous owner) and so 22 days later we have internet. My goal was to not go a day without internet as I work at weekends and evenings so this has been hellish. Next challenge is the 0.3mb/s speed. Down expect calls to be returned. At the end of the day you get what you pay for.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
dorset Direct Save  
I am trying to get hold of someone to find out how to change my password, I have now been trying for two days ! No info on website. There is no email address at all, and phoning just gets message "lots of calls waiting", hopeless. I have had enough.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Dorset Direct Save  
Good reliable service
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Dover Direct Save  
To make a point, I was playing an online game for the last few hours on my ps4 which is brand new. The Internet has cut out and kicked me out of the game no fewer than 12 times in the last 3 hours.
I've had problems with this company since day one, they rope you into a years contract that you never wanted. They then up your bill and down your Internet speeds. It's truly pathetic.
It's so bad I've had to switch off WiFi on my phone and use my data just to type this!!

Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Downham Market Direct Save  
very pleased with the service. prices are good
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
dumfries Direct Save  
Be very careful with these people.
I went thinking it was the cheapest only to find I can have Fiber broadband chaper! At 10+ times the speed.
When the hit and miss internet service fails - you can not get a response from them.
Then when they roll you over onto a new contract they add charges for additions (evening and w/end calls) you did not ask for and then when you terminate with them they charge you for Administration fees! of £19.50. Very Poor. Will not ever use again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham Direct Save  
I completed a contract on line but did not get the same contract. I was sent a router I said I didn't need. Paid far more than stated for the annual line rental (to be fair this may have gone up after waiting for connection so long) I haven't got the half price deal. I got charged £1.70 per month for paper statements I didn't want. Couldn't log into account on website. When I phoned I was told I needed to prove the contract signed regarding half price etc. Not too sure this review will send as connection is a bit hit and miss. Still cheep though!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Durham Direct Save  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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