466 Customer Reviews over 12 pages
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- Location
- Rochford
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Very nice people to talk to and very helpful
- Location
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- Location
- Cromer Norfolk
- Reviewing
- Direct Save
- Date
- 2015-07-22
- Comments
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I have been a BT customer and found out that there customer service is rubbish .I then went with Direct Save .I found there service far superior to any I have had in the past . They are very understanding and the internet I get is extremely reliable .I have recommended others to use Direct Save and found that they all so agree it is a wonderful service that they provide .TOP MARKS DIRECT SAVE
- Location
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- Location
- Whitwell
- Reviewing
- Direct Save
- Date
- 2019-11-12
- Comments
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Good Company to Deal with Broadband and phone line’s highly recommend them for the Service provide .
5 Star.
- Location
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- Location
- Bedford
- Reviewing
- Direct Save
- Date
- 2019-12-31
- Comments
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Direct Save suits me down to the ground!!
- Location
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- Location
- S.E.20
- Reviewing
- Direct Save
- Date
- 2018-07-21
- Comments
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I haven't had any problems with direct save and would recommend it to everyone
- Location
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- Location
- 92 tatlow road glenfield leicester
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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I like direct save because I believe they are not there just to make money but to help in giving fair prices and great customer service. It's top marks for me keep up the good work.
- Location
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- Location
- Louth, Lincs
- Reviewing
- Direct Save
- Date
- 2016-01-26
- Comments
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Been with them since early days and recently upgraded to fibre. Excellent service, helpful staff who do what they say.
Had a problem over last few weeks of declining broadband speed. Rang them yesterday (25/01/16)and was promised new router which arrived today. Talked through set up step by step and system now running well. Many thanks to VJ.
Cannot recommend them enough.
- Location
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- Location
- Suffolk
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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No problem with any of their broadband provision. Initial config was easy, support is excellent, never knowingly experienced contention, can't remember service dropping.
Not happy with the phone/broadband pricing deal though.
- Location
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- Location
- Pembrokeshire
- Reviewing
- Direct Save
- Date
- 2018-07-21
- Comments
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Never had a problem.Great company
- Location
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- Location
- Cleethorpes
- Reviewing
- Direct Save
- Date
- 2019-11-21
- Comments
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Had no problems with anything since switching from bt,four years we have been with you.
- Location
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- Location
- Mansfield
- Reviewing
- Direct Save
- Date
- 2019-12-02
- Comments
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Only ever had one problem and that was on set up and was easily resolved.
- Location
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- Location
- Gloucester
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Very good service when there is a problem which is very rare it is dealt with promptly and unlike other companies they do not put up their prices everyyear
- Location
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- Location
- Cheshire
- Reviewing
- Direct Save
- Date
- 2018-03-27
- Comments
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Absolutely outstanding service I have been Directsave for a 8 years and the service from them is flawless.
- Location
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- Location
- Acton, London
- Reviewing
- Direct Save
- Date
- 2018-08-31
- Comments
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The amount of providers available on the "Open Fibre Networks" (previously Independent Fibre Networks) is limited, and Direct Save is one of the very few options. But the technology is the same for all the FTTH providers on the network, so price plays an important role in the choice. Direct Save is one of those few providers. It is not fancy, on the contrary, but the broadband works just fine, installation was a breeze, and sales and customer service - although hardly ever needed - is very friendly (and UK based). Also, the package includes a landline by default, which other FTTH providers do not without paying extra. Conclusion: no frills, but just what was needed, a stable, reliable, fast and as cheap as possible internet connection. Comes with an older router, but with advanced capabilities such as media server. Would recommend if OFNL servers your building.
- Location
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- Location
- Connah's Quay, Flintshire
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Excellent, very happy with the service,had no problems.
- Location
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- Location
- Birmingham
- Reviewing
- Direct Save
- Date
- 2018-02-09
- Comments
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Excellent!! That's all I can say after being a customer of well known provider and being totally cheesed off with them, price rises , trying to contacting them spending ages on the phone. Direct save is a pleasure to deal with. We have had no problems, with Internet or phone. They give a detailed itemised bill & customer service have been good . We have just recommend friends.
- Location
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- Location
- Leamington Spa
- Reviewing
- Direct Save
- Date
- 2014-02-28
- Comments
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Haven't set up the broadband yet so not sure about speeds but just felt like I had to say how lovely the customer service lady at the call centre was. So helpful and friendly!
- Location
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- Location
- Bodmin
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Comments
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Great service. Good, cheap broadband. Easy, comprehensive billing each month. Highly recommended compared with some of the much more expensive Internet providers.
- Location
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- Location
- Buckinghamshire
- Reviewing
- Direct Save
- Date
- 2018-07-18
- Comments
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Proper customer service and technical support, you call up and speak to real people who listen and understand, NOT feckless offshore call centres! And their pricing is amongst the very best also! Highly recommend
- Location
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- Location
- Brasted, Kent
- Reviewing
- Direct Save
- Date
- 2019-12-07
- Comments
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Really pleased with Direct Save since moving over. The billing is simple and straight forward and much better value than all the bigger companies. Amazing value.
- Location
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- Location
- telford
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Comments
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excellent value and customer service much better than so called bigger companies and much cheaper
- Location
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- Location
- Manchester
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Comments
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Never had any issues it has always done what I expected, better than my previous broadband supplier.
- Location
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- Location
- PORTSMOUTH
- Reviewing
- Direct Save
- Date
- 2019-12-17
- Comments
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I only have regular broadband but I have never had a problem since joining Directsave 4 years ago
- Location
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- Location
- Essex
- Reviewing
- Direct Save
- Date
- 2018-07-19
- Comments
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I changed to Direct Save from TalkTalk about a year ago after years of dissatisfaction with TalkTalk. i think I chose them via MSE.com They are considerably cheaper for all telephone services, changeover was seamless, which was important as I am selfemployed & rely on broadband. Any queries are dealt with couteously & efficiently by a consultant I can understand. Recommend unreservedly.
- Location
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- Location
- Pontefract
- Reviewing
- Direct Save
- Date
- 2023-01-03
- Comments
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Great service from Direct Save. Moved into a new house and have not been able to get broadband from any mainstream providers for various silly reasons. Direct save got me connected in 2 working days without any issues. Always answered the phone quickly and actually spoke to me like a person, not like the usual offshore call centres. The price is also really good and you get great speeds in my area. Can't fault their service.
- Location
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- Location
- Manchester
- Reviewing
- Direct Save
- Date
- 2018-07-19
- Comments
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Great service at competitive price, have had no issues at all
- Location
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- Location
- Middlesbrough
- Reviewing
- Direct Save
- Date
- 2020-11-03
- Comments
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I have been with directsave for a year now with no problems at all and tonight had a call with kerry who was so nice and friendly and very helpful. My contract is now renewed with the best contract for me at a brilliant price. I would, and have recommended directsave to my family and friends.
- Location
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- Location
- Herefordshire
- Reviewing
- Direct Save
- Date
- 2017-09-14
- Comments
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Signed up last month and already loving the service, had a problem with setting up the device and customer service instantly provided a solution, was on hold for no longer than 20 seconds and was done setting up within 5 mins.
over the moon with the savings im making was originally spending way too much for so little with Plusnet, glad im rid of them!
after reading the reviews of DST im glad to say i believe its the vocal minority, they saved me money and gave me a no nonsense service! reccomended!
- Location
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- Location
- High Wycombe
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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As good as it can be given the broadband speed available.
- Location
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- Location
- Coventry
- Reviewing
- Direct Save
- Date
- 2016-08-04
- Comments
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This is an amazing provider it offers a fantastic price for broadband. I have not noticed any difference between directsave and BT for broadband reliability. I only need broadband for basic requirements but it suits my needs.
- Location
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- Location
- Bedford
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Overall a very reliable service with staff who are kind, helpful and patient!!
- Location
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- Location
- St Helens
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Brilliant service, no hassle, no pushing to by extra services like tv or phone packages etc. I use my broadband primarily for gaming and downloads. I get a constant low latency service with uninterrupted game play. The router could be better quality, ie more features etc but I use a buffalo air station for my internal network, so everything runs and streams as needed. 4.5/5.
- Location
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- Location
- Methwold
- Reviewing
- Direct Save
- Date
- 2023-01-07
- Comments
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Customer service is the only small fly in an otherwise excellent service.
- Location
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- Location
- Leicester
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Excellent value for money! Switched from Sky a few years ago and not repented! Boradband speed is better than Sky but could be improved.
- Location
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- Location
- Burnley
- Reviewing
- Direct Save
- Date
- 2019-11-11
- Comments
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No complaints with direct save they have always been very obliging and helpful aiming to do there upmost to help out wherever they can
- Location
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- Location
- Teeside
- Reviewing
- Direct Save
- Date
- 2018-07-17
- Comments
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Good service 72 mbps broadband and very competitively priced.
- Location
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- Location
- Somerser
- Reviewing
- Direct Save
- Date
- 2019-11-29
- Comments
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Having read some of these reviews I am wondering if they refer to the same company. I have been with these guys for 4 years and still getting a good download speed on a standard non fiber line. I don't use the line for calls only the internet and have been paying the same price with no clever add one or price hikes. Very happy and any technical issues have been quickly sorted. Thank you.
- Location
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- Location
- Cheshire
- Reviewing
- Direct Save
- Date
- 2016-09-30
- Comments
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I've been with Direct Save for my broadband for a while and twice now I have needed to call them with and issue. They answer the phone within a minute of dialling and have always phoned me back when they said they would. They have swiftly and efficiently solved the problem on both occasions. They are very polite, keep accurate records. They listen carefully and act honestly and reliably without fob-offs, misdirection or bull, explaining the reasoning behind their actions and instructions and admit it if the problem is down to themselves.
I am a very happy customer.
- Location
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- Location
- WATFORD
- Reviewing
- Direct Save
- Date
- 2015-12-08
- Comments
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been with direct save for a while and i find the speed with the broadband and signal strenth is very very good .. im happy with my service and beening uk based is a very very helpfull but i never need to contact as all is perfect and for a GREAT PRICE !!!! line rental payed up front an bb for £0.95p
- Location
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- Location
- Worthing
- Reviewing
- Direct Save
- Date
- 2017-09-12
- Comments
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3 months in and no complaints at all. Very quick to set up and no problems with speed. Admittedly I am a light user so can't comment on gaming but perfect for me. Great value.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Direct Save are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Direct Save.