Direct Save Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Recent Customer Ratings for Direct Save

  • Satisfaction
    3.1 stars
  • Customer Service
    3.4 stars
  • Speed
    3 stars
  • Reliability
    3.3 stars

Based on 120 customer ratings since 2019-10-23 (Show all time ratings)

Visit Direct Save   Read our Direct Save buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

427 Customer Reviews for Direct Save

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Reviewer Location Reviewing Date Ratings
I have been a BT customer and found out that there customer service is rubbish .I then went with Direct Save .I found there service far superior to any I have had in the past . They are very understanding and the internet I get is extremely reliable .I have recommended others to use Direct Save and found that they all so agree it is a wonderful service that they provide .TOP MARKS DIRECT SAVE
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cromer Norfolk Direct Save  
Good Company to Deal with Broadband and phone line’s highly recommend them for the Service provide .
5 Star.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Whitwell Direct Save  
Direct Save suits me down to the ground!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bedford Direct Save  
I haven't had any problems with direct save and would recommend it to everyone
  • Satisfaction
    5 stars
S.E.20 Direct Save  
I like direct save because I believe they are not there just to make money but to help in giving fair prices and great customer service. It's top marks for me keep up the good work.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
92 tatlow road glenfield leicester Direct Save  
Been with them since early days and recently upgraded to fibre. Excellent service, helpful staff who do what they say.
Had a problem over last few weeks of declining broadband speed. Rang them yesterday (25/01/16)and was promised new router which arrived today. Talked through set up step by step and system now running well. Many thanks to VJ.
Cannot recommend them enough.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Louth, Lincs Direct Save  
No problem with any of their broadband provision. Initial config was easy, support is excellent, never knowingly experienced contention, can't remember service dropping.

Not happy with the phone/broadband pricing deal though.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Suffolk Direct Save  
Never had a problem.Great company
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Pembrokeshire Direct Save  
Had no problems with anything since switching from bt,four years we have been with you.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cleethorpes Direct Save  
Only ever had one problem and that was on set up and was easily resolved.
  • Satisfaction
    5 stars
Mansfield Direct Save  
Very good service when there is a problem which is very rare it is dealt with promptly and unlike other companies they do not put up their prices everyyear
  • Satisfaction
    5 stars
Gloucester Direct Save  
Absolutely outstanding service I have been Directsave for a 8 years and the service from them is flawless.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cheshire Direct Save  
The amount of providers available on the "Open Fibre Networks" (previously Independent Fibre Networks) is limited, and Direct Save is one of the very few options. But the technology is the same for all the FTTH providers on the network, so price plays an important role in the choice. Direct Save is one of those few providers. It is not fancy, on the contrary, but the broadband works just fine, installation was a breeze, and sales and customer service - although hardly ever needed - is very friendly (and UK based). Also, the package includes a landline by default, which other FTTH providers do not without paying extra. Conclusion: no frills, but just what was needed, a stable, reliable, fast and as cheap as possible internet connection. Comes with an older router, but with advanced capabilities such as media server. Would recommend if OFNL servers your building.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Acton, London Direct Save  
Excellent, very happy with the service,had no problems.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Connah's Quay, Flintshire Direct Save  
Excellent!! That's all I can say after being a customer of well known provider and being totally cheesed off with them, price rises , trying to contacting them spending ages on the phone. Direct save is a pleasure to deal with. We have had no problems, with Internet or phone. They give a detailed itemised bill & customer service have been good . We have just recommend friends.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Birmingham Direct Save  
Haven't set up the broadband yet so not sure about speeds but just felt like I had to say how lovely the customer service lady at the call centre was. So helpful and friendly!
  • Customer Service
    5 stars
Leamington Spa Direct Save  
Great service. Good, cheap broadband. Easy, comprehensive billing each month. Highly recommended compared with some of the much more expensive Internet providers.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bodmin Direct Save  
Proper customer service and technical support, you call up and speak to real people who listen and understand, NOT feckless offshore call centres! And their pricing is amongst the very best also! Highly recommend
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Buckinghamshire Direct Save  
Really pleased with Direct Save since moving over. The billing is simple and straight forward and much better value than all the bigger companies. Amazing value.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Brasted, Kent Direct Save  
excellent value and customer service much better than so called bigger companies and much cheaper
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
telford Direct Save  
Never had any issues it has always done what I expected, better than my previous broadband supplier.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester Direct Save  
I only have regular broadband but I have never had a problem since joining Directsave 4 years ago
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
PORTSMOUTH Direct Save  
I changed to Direct Save from TalkTalk about a year ago after years of dissatisfaction with TalkTalk. i think I chose them via MSE.com They are considerably cheaper for all telephone services, changeover was seamless, which was important as I am selfemployed & rely on broadband. Any queries are dealt with couteously & efficiently by a consultant I can understand. Recommend unreservedly.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Essex Direct Save  
Great service at competitive price, have had no issues at all
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester Direct Save  
Signed up last month and already loving the service, had a problem with setting up the device and customer service instantly provided a solution, was on hold for no longer than 20 seconds and was done setting up within 5 mins.

over the moon with the savings im making was originally spending way too much for so little with Plusnet, glad im rid of them!
after reading the reviews of DST im glad to say i believe its the vocal minority, they saved me money and gave me a no nonsense service! reccomended!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Herefordshire Direct Save  
As good as it can be given the broadband speed available.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
High Wycombe Direct Save  
This is an amazing provider it offers a fantastic price for broadband. I have not noticed any difference between directsave and BT for broadband reliability. I only need broadband for basic requirements but it suits my needs.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Coventry Direct Save  
Overall a very reliable service with staff who are kind, helpful and patient!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Bedford Direct Save  
Brilliant service, no hassle, no pushing to by extra services like tv or phone packages etc. I use my broadband primarily for gaming and downloads. I get a constant low latency service with uninterrupted game play. The router could be better quality, ie more features etc but I use a buffalo air station for my internal network, so everything runs and streams as needed. 4.5/5.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
St Helens Direct Save  
Excellent value for money! Switched from Sky a few years ago and not repented! Boradband speed is better than Sky but could be improved.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Leicester Direct Save  
No complaints with direct save they have always been very obliging and helpful aiming to do there upmost to help out wherever they can
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Burnley Direct Save  
Good service 72 mbps broadband and very competitively priced.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Teeside Direct Save  
Having read some of these reviews I am wondering if they refer to the same company. I have been with these guys for 4 years and still getting a good download speed on a standard non fiber line. I don't use the line for calls only the internet and have been paying the same price with no clever add one or price hikes. Very happy and any technical issues have been quickly sorted. Thank you.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Somerser Direct Save  
I've been with Direct Save for my broadband for a while and twice now I have needed to call them with and issue. They answer the phone within a minute of dialling and have always phoned me back when they said they would. They have swiftly and efficiently solved the problem on both occasions. They are very polite, keep accurate records. They listen carefully and act honestly and reliably without fob-offs, misdirection or bull, explaining the reasoning behind their actions and instructions and admit it if the problem is down to themselves.
I am a very happy customer.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Cheshire Direct Save  
been with direct save for a while and i find the speed with the broadband and signal strenth is very very good .. im happy with my service and beening uk based is a very very helpfull but i never need to contact as all is perfect and for a GREAT PRICE !!!! line rental payed up front an bb for £0.95p
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
WATFORD Direct Save  
3 months in and no complaints at all. Very quick to set up and no problems with speed. Admittedly I am a light user so can't comment on gaming but perfect for me. Great value.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Worthing Direct Save  
trouble free and good value
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Poole, Dorset Direct Save  
Great price and a terrific company!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Grimsby Direct Save  
I am getting the same speed as I got from Plusnet at a fraction of the price ! !
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Bovey Tracey Direct Save  
Excellent service especially as I live in the country.. Never had any issues since I've been a customer..approx 3years..
Keep up the good work.. I have recommended friends to move to direct save and they too are very happy
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Lanarkshire scotland Direct Save  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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