Direct Save Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Recent Customer Ratings for Direct Save

  • Satisfaction
    3.1 stars
  • Customer Service
    3.4 stars
  • Speed
    3 stars
  • Reliability
    3.3 stars

Based on 120 customer ratings since 2019-10-23 (Show all time ratings)

Visit Direct Save   Read our Direct Save buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

427 Customer Reviews for Direct Save

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Reviewer Location Reviewing Date Ratings
Great service. Good, cheap broadband. Easy, comprehensive billing each month. Highly recommended compared with some of the much more expensive Internet providers.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bodmin Direct Save  
Direct Save is a Company you can rely on
And their are not many companies you can say that about
And they are very cost competative
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bognor Direct Save  
Sorry but the speed and reliability is a real let down! I’ve been promised a new router twice but still not received anything
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bonnyrigg Direct Save  
Shoddy company. Poor customer service. Lack manners, integrity and efficiency.
I live in an apartmemt with limited supplier availability. If I could have my previous company from before I moved then I would in a heartbeat.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bordon Direct Save  
Direct Save are a good reliable company that supply my home phone and broadband. I have not had any real problems with them.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
bournmouth Direct Save  
I am getting the same speed as I got from Plusnet at a fraction of the price ! !
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Bovey Tracey Direct Save  
Just had a letter from Direct Save as I am leaving them on 6 April and said that they have calculate that you have 18 months left on your contract and we estimate that your termination fee to be £270.00. So I phoned them and said I was not in contract as it ended last month so have now put it in the hands of Ofcom. As after the contract ended it should be on a month basis. I would never go back to them as had trouble with them from the start as had to phone to see where the modem was and it was late being set up then the modem did not connect to the internet and found out the modem was not set up right and found that out on Monday and the broadband was meant to go on Friday
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brampton Direct Save  
Really pleased with Direct Save since moving over. The billing is simple and straight forward and much better value than all the bigger companies. Amazing value.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Brasted, Kent Direct Save  
The worst Internet provider I have ever had. Constanly unreliable service, slow Internet speeds (currently 2Mb for a fibre boradband is a freaking joke). Every time I call them it's all fine on their end. Have tried 3 routers already (as they always blame it on my router) and I keep having problems. Since I joined, in 2 years the price has gone up by £10 while the quality of service keeps decresing. AVOID, AVOID, AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Direct Save  
We have changed to Direct save after being cold called. We have changed from Sky in an attempt to lower our bills (we are pensioners). The broadband speed is low to nonexistent and living in a fairly large city I find that surprising to say the least as do I find the couldn't care less attitude of the company. We are very dissatisfied to say the least!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Direct Save  
Do not touch worst firm ever dealt with they said I had faulty router but they said I had to pay over £50 pounds to replace it which is against Ofcom rules they went behind my back and cancelled my order to a new provider plus there very rude on the phone
Bristol Direct Save  
Constantly slow and unreliable. Usually in the evenings so cannot even watch TV over IP. Their customer line closes at 8pm so cannot report it. Give them a call the next day, they say all is fine. Quite frequently I get speeds of 2Mbps over fiber. Isn't that insane? ADSL was faster than the service this company provides. They always blame something else but me and most of my neighbours experience the same so it is a constant disappointment. Unfortunately the only alternative is SeeTheLight who are exactly the same as this company. So new builds are stuck with this kind of monopoly, where you only have these Cardiff-based companies providing horrible customer service and awful QoS on broadband. Worth to mention is that within less than 2 years, my bill went up by £10 while the service remains shajt.
Bristol Direct Save  
very good service ive recently signed with direct save telecom and save a lot of money £1.95 broadband deal was perfect for me.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
bromley Direct Save  
This company is definitely a pork pie short of a picnic.
I signed up online on the 15th January 2018 and received confirmation dated 16th January stating that it would be transferred within two weeks and my router would arrive shortly.
On the February 2nd, with still no router, I was advised it could take up to six weeks for the transfer.
On 3rd February I signed up with now and was connected on the 5th February.
Direct Save Telecom is a third world company trying to pass on its third world values to customers here in the UK
Bromley, Kent Direct Save  
Generally quite good
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Brundall norwich Direct Save  
Proper customer service and technical support, you call up and speak to real people who listen and understand, NOT feckless offshore call centres! And their pricing is amongst the very best also! Highly recommend
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Buckinghamshire Direct Save  
The speed and reliability isn't as good as I had hoped but my area has poor reception and connection. Customer service is great, operators are polite and friendly, and still professional. Any problems or glitches have been dealt with speedily. Would recommend (just need to pick up my flat and move it to a better location)
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Burgess Hill Direct Save  
No complaints with direct save they have always been very obliging and helpful aiming to do there upmost to help out wherever they can
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Burnley Direct Save  
I signed up to Direct save 2 months ago and I must say I was very impressed with the package I was recommended by. A gentle called Tony, offered me the Broadband Deal.The pricing was a great saving, and I have saved myself £37 a quarter. Thank you for helping me.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
CAMBERWELL Direct Save  
I like Direct Save as their customer service is so good and it feels like I am dealing with real people unlike the more established suppliers who I have tried in the past
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Camborne Direct Save  
Following unhelpful discussions I still think you should provide explicit reasons why I am not able to return to my previous supplier following your contract with the housing assoc where I now live Plus your phone charges are much higher than my previous supplier.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cambridge Direct Save  
Unreliable due to construction of house in new development. I think this seems to affect all providers in this neighbourhood.Have to reboot at least twice a day.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Cambridge Direct Save  
Do.
Not.
Touch.
With.
A.
Ten.
Foot.
Bargepole.

They are lying, dishonest and incompetent.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge Direct Save  
They deserve 0 star. There are so many hidden charges which they won't tell you when you order your broadband. Once you sign the contract, they will send you a bunch of bills. They hung up if you call to complain. Do NOT ever deal with this company if you want a peaceful life.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge shire Direct Save  
been with them for years never a problem would recomend them 5 stars for me
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
campbeltown Direct Save  
Overall excellent. A little slower on top floor of a townhouse but not disruptive. Going into 3rd year now and not looking to change. All good so far
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Canterbury Direct Save  
I am disgusted beyond belief at this incredibly rude and arrogant firm of sheisters. They speak to you like you are stuck to the bottom of their shoe. They interrupt constantly. They lie to get you off the phone. I have been conned and I am taking the matter to the person in charge of them. I told them I would never recommend them to anyone and I mean it. DO Not use them!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff Direct Save  
Truly awful customer service.This company should not be allowed to operate. They renegade on all verbal agreements and charges. They take monies from your direct debit that bear no relation to the prices quoted. They never return your calls. They blatantly lie to you and are so rude. When you ask them for proof of the extra costs they add to your account they put the phone down on you! DO NOT DEAL WITH THEM AS THEY ARE TOTALLY UNTRUSTWORTHY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carmarthen Direct Save  
i have just had 4 days from hell with this companay after they tried to take over my BT phone and broadband without my permission.

came home from a weeks holiday to find a email from BT to say that another company wants to take over the services at my address which i did not know anything about.

have had to make phone calls to bt 3 times in 4 days as this company keeps putting in requests to take over the services and i have to get BT to stop this every time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
carshalton Direct Save  
my broadband speed is very slow,I have been supplied with a new router but it made no difference.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
castle douglas Direct Save  
I have had no problems with this supplier and it is much cheaper than my previous one.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Central Scotland Direct Save  
Very unreliable with Internet speeds far below the advertised ones. In the evenings I cannot watch TV over IP as the download speeds are very low.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Charlton Heys Direct Save  
after poor start things are now OK
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
cheadle hulme Direct Save  
Absolutely appalling company. No Internet for over three weeks now and no closer to a resolution. Queue times are horrendous to speak to customer service or support. When you do get through there is zero contrition, instead a chippy and conbative attitude. Unbelievable!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chelmsford Direct Save  
Having read all of the poor reviews left about this company. I can only say that words cannot express what a disgustingly poor service Direct save provide ( having experienced it myself)and I am astounded that the regulator allows them licence to continue trading. They should be investigated for fraud and shut down!
Be warned.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chelmsford Direct Save  
Took out a two year contract paying a reduced monthly line rental of £11.00 a month by paying a year up front. I asked and was told that the second year would also offer this discount. The second year came and they refused to honor this verbal contract. They listened to recording and said the sales girl had made an error and as such the contract was not applicable. They increased the line rental to £18.75 a month. Because I contested this I was told I could transfer to another provider without penalty. Thank goodness I demanded this in writing (e-mail) because they sent me a demand for £230.00 for breaking contract when I left. Also in year one they took a monthly debit for rental when I had already paid for the year. The muppets could not admit their mistake so I had this refunded under the D/D guarantee scheme. Direct Save then cut off both my phone and broadband for 24 hours before they realized that I was in credit. No apology from them. They do not employ a compliance person and they do not recognize any complaint system. Ofcom do not get involved so they get away with these bad practices. I feel that their license should be revoked. I have been on this earth for 67 years and never come across such a poorly run organization. The staff are generally untrained and rude. BEWARE.
They have not refunded the amount that I was in credit so I can kiss goodbye to that?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chelmsford Direct Save  
Poor technical support for an unreliable service and equipment. APPALLING customer service - chippy ill-mannered call centre staff. Will be moving to another ISP.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
Chelmsford Direct Save  
The worst utility provider ever experienced in my lifetime. Four times wrongly billed and then cut off for reclaiming a debit. They suggested I leave without penalty and fortunately I insisted this in writing. When I left they sent a bill for £234 for breaking contract
then another for a different amount with threat of Court Action. I got in touch with Ombudsman Service who investigated and agreed that Direct Save actually owed money to me. They ensured that this was returned plus a £65.00 Goodwill Payment and a statement that said they had been told to apologise. Not a very convincing apology. Avoid this company at all costs. They should have their license revoked and should not be allowed to trade.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chelmsford Direct Save  
our download speed has recently dropped so that our 2 computers are taking longer to fill the screen
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    3 stars
cheltenham Direct Save  
I've been with Direct Save for my broadband for a while and twice now I have needed to call them with and issue. They answer the phone within a minute of dialling and have always phoned me back when they said they would. They have swiftly and efficiently solved the problem on both occasions. They are very polite, keep accurate records. They listen carefully and act honestly and reliably without fob-offs, misdirection or bull, explaining the reasoning behind their actions and instructions and admit it if the problem is down to themselves.
I am a very happy customer.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Cheshire Direct Save  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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