Direct Save Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Recent Customer Ratings for Direct Save

  • Satisfaction
    3.1 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.2 stars

Based on 121 customer ratings since 2019-09-22 (Show all time ratings)

Visit Direct Save   Read our Direct Save buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

426 Customer Reviews for Direct Save

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Reviewer Location Reviewing Date Ratings
Direct Save suits me down to the ground!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bedford Direct Save  
Frankly I’ve never known a more incompetent utilities provider in my life.

It’s been nearly 4 weeks since I placed my order for broadband (in a pre-wired building) and after being told that my order wouldn’t be processed for another 4 weeks, for no reason apparently, I kicked off and was asked to send “proof of address” which I did. After no reply for 4 days I called up and was told that someone had “forgot” to action this email so I after some time I got sent a router that obviously didn’t work. I had spoke to a customer service agent who advised everything would be sorted and surprise surprise the router didn’t work because after speaking to the technical team it “hadn’t been activated”. I was told this would happen within a few hours and yet here I am, none the wiser And none the closer to getting working broadband.

Honestly, if you can do so avoid this company like the plague, they are utterly, utterly useless. there’s a reason they’re cheaper than everyone else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Midlands Direct Save  
An extremely unsatisfactory service from the onset. Constantly have to unplug the modem to get it to work. Speed is extremely slow. My devices work at other addresses but not home. Called customer service who were unable to help because there system was down..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Walsall West Midlands Direct Save  
I wouldn’t be surprised if the good reviews are from staff that work for the company.
I would NOT recommend them to anybody, every call would take me 25 minutes to get through, the staff did not have a clue and were rude to me on many occasions.

I would stay well clear of this company!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Rochford Direct Save  
Excellent service especially as I live in the country.. Never had any issues since I've been a customer..approx 3years..
Keep up the good work.. I have recommended friends to move to direct save and they too are very happy
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Lanarkshire scotland Direct Save  
Not sure how to check Broadband speed to check real speed
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Birmingham Direct Save  
Poor customer service.been waiting five months for a call back.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    2 stars
Forfar Direct Save  
Very poor speeds. Pay for 300mbps and only get 100 - 150 max, dips to around 2mpbs in the peak hours.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Worthing Direct Save  
My second time with direct serve at different properties and always consistently good service without the need to be tied in to a long term contract which is important as I move around with my work.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Warwick Direct Save  
response time in answering calls when phoning customer services is a JOKE. Expect to be left wait anywhere between 15 to 30 minutes listening to naff music. Other than this issue I cannot fault Direct Save.
  • Satisfaction
    4 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Upholland Nr Wigan Direct Save  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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