Direct Save Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Recent Customer Ratings for Direct Save

  • Satisfaction
    3.3 stars
  • Customer Service
    3.4 stars
  • Speed
    3.1 stars
  • Reliability
    3.1 stars

Based on 214 customer ratings since 2018-05-03 (Show all time ratings)

Visit Direct Save   Read our Direct Save buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

350 Customer Reviews for Direct Save

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Reviewer Location Reviewing Date Ratings
I have. Been. With. This. Company. About. Three or four years. They are. The. Best company. I have. Every been the. Give. You. A chance. To pay even if you. Are late they have a great phone. Manner i love. There broadband it is. Constant such a great company. To bee with not like all the big axxs companys i would. Recomend to all i know
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Mitcham Direct Save  
Just renewed with them for another year, at the end of previous 21 year contract. Being 80 years old I am not particularly computer literate but they have always sorted my queries with speed, efficiency and politeness. (Haven't rated Broadband speed as I have no idea what it is.)
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Reliability
    5 stars
East Sussex Direct Save  
I have had no problems with Direct Save. They were very helpful when I changed address. Been with them for 5 years.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Tunbridge Wells Direct Save  
Direct Save is a Company you can rely on
And their are not many companies you can say that about
And they are very cost competative
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bognor Direct Save  
very good company to deal with and great service and advice
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
peterhead Direct Save  
Staff are endlessly helpful, far beyond that one could reasonably expect. Spent half an hour talking me through set-up of TP-Link Relay kit, which just wasn't playing ball, but didn't give up till it worked.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Welland Direct Save  
Fast, reliable broadband for a good price - never had to deal with customer service but communication from direct save is good, I feel like I’m always kept in the loop
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Birmingham Direct Save  
Very happy with price and service.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Newcastle upon Tyne Direct Save  
Great customer service, very reasonable pricing and plenty of download capacity. Haven't had any a single issue in 12 months - definitely recommended.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
High Wycombe Direct Save  
Best I’ve ever had,very good very helpful very friendly and patient.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Pinchbeck, Spalding Direct Save  
been great at affordable price not had a single problem
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Portslade< Hove Direct Save  
A couple of times I've had a problem with my router so I've called the tech support people at Direct Save and they have talked me through, step by step, how to fix the problem on both occasions. Very patient, very courteous and left me feeling I had just experienced PROPER customer service. I'd highly recommend Direct Save. Such a relief after years of BT !
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Penzance Direct Save  
Good reliable service
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Dover Direct Save  
I can only say their customer service is excellent and not to be outdone by any bigger company. Fixed my line in minutes.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
ROMNEY MARSH Direct Save  
Itemised billing! Clear pricing and good service.
  • Satisfaction
    5 stars
Oldham Direct Save  
I have been with Direct Save for over two years and in that time have only had cause to ring them with queries not complaints. Their charges are reasonable and I have no reason to complain. They provide an excellent service. On the rare occasion I have had to contact them, whichever representative I have spoken to in their Customer Service team has gone out of their way, when necessary, to resolve my query. I can honestly say I consider their Customer Service to be second to none. They have a good choice of packages and it makes no difference whether you are on a basic package or on their most expensive ones for customers who have the latest technological equipment all customers are treated equally. I have no hesitation in recommending Direct Save to anyone who is looking to change their Broadband provider.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sutton Bridge, Lincolnshire Direct Save  
I was connected to 'Direct Save', in April last year and was on-line in about 5-days of ordering the package from the web. Although, everything went fine for about a week, my router kept started dropping the 'DSL' line eventhough my phone was working as promised. I phoned the support line, told them of the problem, and after a short 5-minute wait, the advisor said that the trce revealed that the router was failing and that he would send out a new one. In just 2-days I had the new router. I replaced the old one, and within minutes I was back on-line. I began a ping/speed test and found that the speed had increased to just over 9mb rather than the 3.2mb that I was getting before. As the original estimate was around 7mb for the area. I am totally thrilled with the results thus far and can't really say much, only that the service is 'Top quality'. The best that I ever had from any supplier. My last ISP was 'virginmedia' who, kept increasing their prices. So, all-in-all I've cut my internet bill by ³⅓ or £27.40 and we are very pleased to know that these people are true to their word. Top marks for an outstanding service...
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
ROMFORD, Essex Direct Save  
I have not had problems with my broadband but whenever I have had a query the staff have been really helpful
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Thirsk, North Yorkshire Direct Save  
The best broadband provider we have encountered.
We were messed about by Virgin when trying to maintain our contract on moving to rented accommodation .
Had 2.5 months without broad band!!
Direct save sorted it within 3-5 days, have excellent technical back up when I was unsure with regards a fault and if I’ve had any questions regarding any thing
I haven’t been sitting on hold endlessly waiting to speak to a parrot who can’t speak English properly.
I would highly recommend Direct Save down to my positive experience.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Salisbury Direct Save  
I recently changed provider from Talktalk to Directsave, I got fed up of the continual price rises over the last two years, so looked elswhere and checked reviews and although directsave had some bad ones, so do most of the others, so I'm giving them a chance.
To start with now Iam now paying £13.45 with Directsave compared with £27.70 for the same service from Talktalk.
The changeover went very smoothly, router came pre configured just needed to put the wifi password into my laptop.The BB speed (over 8Mb/s) is exactly the same, as is the evening & weekends phone service.
Overall pleased with the savings and the customer service up to press.
Like all service providers, there may come a time that I become dissatisfied, as I have on the three previous occasions.
But I am always willing to give a smaller, less greedy company a chance.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffield Direct Save  
I recently changed provider from Talktalk to Directsave, I got fed up of the continual price rises over the last two years, so looked elswhere and checked reviews and although directsave had some bad ones, so do most of the others, so I'm giving them a chance.
To start with now Iam now paying £13.45 with Directsave compared with £27.70 for the same service from Talktalk.
The changeover went very smoothly, router came pre configured just needed to put the wifi password into my laptop.The BB speed (over 8Mb/s) is exactly the same, as is the evening & weekends phone service.
Overall pleased with the savings and the customer service up to press.
Like all service providers, there may come a time that I become dissatisfied, as I have on the three previous occasions.
But I am always willing to give a smaller, less greedy company a chance.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Sheffield Direct Save  
Direct Save Telecom is a great company with the cheapest line rental in the uk. I have never had any prblems with my broadband and i have been with them over 2 years. The ammount of money of i have saved in the past 2 years has allowed me to DO SO MUCH THINGS I wish i had become a DST customer years ago. There staff are very friendly and helpful along with there great customer service team. I would also like to commend one member of staff by the name of Rosie who went above and beyond to help me....Thank you DST
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
croydon Direct Save  
Amazing prices, I opted for paper billing because I didn't believe how cheap they were. Just changed to online billing over the phone, got put through straight away, fantastic customer service. Iv had the service for a year now and Iv had no problems with Internet speed or anything. Would highly recommend! Thank you Direct Save for a stress free survice
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Southampton Direct Save  
very pleased with the service. prices are good
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
dumfries Direct Save  
Been with Direct Save for the best 3 years. No problems what so ever, all these people complaining is not true, there is nothing wrong with the service!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
London Direct Save  
I've been with Direct Save for about 18 months. The changeover was less stressful than I imagined, I'm saving around 25-30% when compared to my previous supplier, and I got excellent support with the one issue I had when switching. And they respond in reasonable time when I phone them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
sheffield Direct Save  
we had to install a temporary phone line during a renovation project, the rolling phone contract was perfect up and running on the same day as I ordered it
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
north yorkshire Direct Save  
Been with them for over a year now, completely satisfied. Never had any problems. When i have had to contact Customer Services they have always been 100% polite and helpful. Would definately recommend them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cumbria Direct Save  
Very good service from Direct Save and the cheapest option.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
South East London Direct Save  
After years of suffering other providers this facility is a real pleasure.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Oakham Direct Save  
A very good value and efficient service. I am very pleased with the way it was installed and with the online billing etc. Customer service has been very good.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Oakham Direct Save  
Very nice people to talk to and very helpful
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Rochford Direct Save  
I have been a BT customer and found out that there customer service is rubbish .I then went with Direct Save .I found there service far superior to any I have had in the past . They are very understanding and the internet I get is extremely reliable .I have recommended others to use Direct Save and found that they all so agree it is a wonderful service that they provide .TOP MARKS DIRECT SAVE
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cromer Norfolk Direct Save  
I haven't had any problems with direct save and would recommend it to everyone
  • Satisfaction
    5 stars
S.E.20 Direct Save  
I like direct save because I believe they are not there just to make money but to help in giving fair prices and great customer service. It's top marks for me keep up the good work.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
92 tatlow road glenfield leicester Direct Save  
Been with them since early days and recently upgraded to fibre. Excellent service, helpful staff who do what they say.
Had a problem over last few weeks of declining broadband speed. Rang them yesterday (25/01/16)and was promised new router which arrived today. Talked through set up step by step and system now running well. Many thanks to VJ.
Cannot recommend them enough.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Louth, Lincs Direct Save  
No problem with any of their broadband provision. Initial config was easy, support is excellent, never knowingly experienced contention, can't remember service dropping.

Not happy with the phone/broadband pricing deal though.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Suffolk Direct Save  
Never had a problem.Great company
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Pembrokeshire Direct Save  
Very good service when there is a problem which is very rare it is dealt with promptly and unlike other companies they do not put up their prices everyyear
  • Satisfaction
    5 stars
Gloucester Direct Save  
Absolutely outstanding service I have been Directsave for a 8 years and the service from them is flawless.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Cheshire Direct Save  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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