Direct Save Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.

Recent Customer Ratings for Direct Save

  • Satisfaction
    2.5 stars
  • Customer Service
    2.7 stars
  • Speed
    2.5 stars
  • Reliability
    2.3 stars

Based on 100 customer ratings since 2018-09-04 (Show all time ratings)

Visit Direct Save   Read our Direct Save buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

380 Customer Reviews for Direct Save

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Reviewer Location Reviewing Date Ratings
This company should not be allowed to operate and Of-com sitting back doing nothing. Their customer service is below poor, they never respond to any email and they cannot be trusted as they do not deliver what they say they would. I have suffered a great deal of stress trying to talk to a manager who seemed to be always unavailable
  • Customer Service
    1 star
Direct Save  
I have the 35Mb no contract Superfast Fibre service at £42.95 per month. I suffer poor latency speeds, returning results of 700ms, 900ms, 1000ms results. I have to restart the router they sent everytime. They don't do anything to resolve the issue when I complain. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Direct Save  
I have been with DST for over 6 years. At first they were great. The past 18 months have been terrible. Incorrect charging, service drop-outs, inconsistent advice for customer services. I have requested on-line billing (many times) and they still can't seem to manage that (I still get paper copies!). I have asked for my MAC code twice and am still waiting. Excuse after excuse. The sooner I can leave the better.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Direct Save  
seem to get high phone call prices ie 0844 etc nos 6.00 for 18 mins
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Direct Save  
They are out there to rip you off. Charged me £19.50 for leaving them.Never got a bill just took the money from the account.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
Birmingham Direct Save  
I like direct save because I believe they are not there just to make money but to help in giving fair prices and great customer service. It's top marks for me keep up the good work.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
92 tatlow road glenfield leicester Direct Save  
i joined this shambolic company{ if it is a company}in january 2017 ,stole £14 out of my account before connection day ,10 days after connection day stole £43 from my account ,tried contacting customer service with no answer .after days of trying to contact them i finaly spoke to a woman who's phone manner was appalling when i questioned the billing ,her answer was administration fees £1.50 per paper bill and letters of your connection day ,it mentions nothing about this when subscribing to these licensed burglars .i wished i had read the reviews about this scamming firm like the plague ,.i binned them as quick as i could tried charging me with breaking contract fee of £350 ,letters of threats with bailiff action also binned , i have been with SSE for 10months and have not one single problem in either billing or broadband service ,once again give direct save a wide berth not worth of any star rating
ackworth Direct Save  
The amount of providers available on the "Open Fibre Networks" (previously Independent Fibre Networks) is limited, and Direct Save is one of the very few options. But the technology is the same for all the FTTH providers on the network, so price plays an important role in the choice. Direct Save is one of those few providers. It is not fancy, on the contrary, but the broadband works just fine, installation was a breeze, and sales and customer service - although hardly ever needed - is very friendly (and UK based). Also, the package includes a landline by default, which other FTTH providers do not without paying extra. Conclusion: no frills, but just what was needed, a stable, reliable, fast and as cheap as possible internet connection. Comes with an older router, but with advanced capabilities such as media server. Would recommend if OFNL servers your building.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Acton, London Direct Save  
Very helpful and quick to respond.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Andover Direct Save  
because of our specific locale, we were/are quite limited in our choice of broadband provider... i admit that i originally selected direct-save because they had a range of service options and also because they were/are very price competitive.... so on that basis (over the period of 18 months that we have been customers) i can only muster a couple of minor grumbles - overall, good value for money
  • Satisfaction
    4 stars
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Andover Direct Save  
With fiber to a cabinet 3 to 4 hundred yards away a bit disappointing
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Ashford Kent Direct Save  
Speeds drops a lot, I work from home a fair amount and the speeds I get are a big concern. Several times I have called in to ask why the speeds so slow and theyve always blamed third parties or just said theyre not... Their customer service team are very poor at their roles; limited knowledge and very obnoxious.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Atkinson Direct Save  
Very Good service, a bit now thrills but I get what I pay for.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    3 stars
Aveley Direct Save  
Direct Save should be avoided (and ideally stopped from trading!) They cheat & mislead the customer into paying far more than for any of the supposedly more expensive providers (e.g. £54 charge for not returning the router which never worked and they didn't ask for the return of!). Also the contract defaults to a far more expensive one at the end of the initial period, but they don't tell you when this is about to happen, or when it HAS happened! Don't bother to complain either - "customer service" consists of a gang of rude oiks who will pretend not to understand their own language before helping.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Aycliffe Direct Save  
The customer service from Direct Save is very good with little waiting to contact and speak to a staff member. However I was never informed before the contract was agreed that the Broadband could not be guaranteed in terms of reliability and speed. I was with BT and it would appear that they could have done better. It is very poor and I am paying top rate.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Ballater Direct Save  
I love directsave. Great customer services. I spoke to Nur who was a great help and sold me a great package
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
BATTERSEA Direct Save  
I have been with Directsave for 10years or more, Yes I have had some difficult times but not so much that it could not be sorted over the phone i am not sure what is going wrong for others but for me I am in no hurry to move.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Beaminster Direct Save  
Overall a very reliable service with staff who are kind, helpful and patient!!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Bedford Direct Save  
Bad service in fact no service at all.no engineer .no call back.no email response .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bedford Direct Save  
broadband doesnt deserve a star and their customer is shocking. They changed my telephone number back in May without me knowing, I called on several occasions to sort out my payment method and the service I received was appalling, I have sent an email to their customer services back in July was assured I would get a reply and still havent and its now November!!
bedford Direct Save  
This is the worst broadband & telephone & customer service I have ever had I have had so many issues with this company for different reasons. I wouldn't recommend them to my enemy as they would recieve the message as the broadband services are slow. Maximum 80mb for about £46 per month. It is a second rate service from a second rate company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bedfordshire Direct Save  
Be very wary of this company. I switched my broadband to this provider after years with Easynet.
I was told I would be on a 1 month rolling contract at £14.95 p.m. They sent me a router which failed and left me down for a week, they sent a second router which also failed so I switched back to my old router. All this cost money for an engineer to sort out connections/network etc. so DST agreed to reduce my monthly charge to £9.95 as compensation. The first months bill showed £14,95 and when questioned about this they now say there was no such agreement and that the 1 month rolling contract is actually a 12 month contract
Sharp Practice would be the best description for this.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Bedfordshire Direct Save  
After 9 months and 3 complains about broadband speed I was told by somebody from customer servoses thay would cancel 12 month deal and for me to find another surplyer so having paid land line up front I have asked for rebait on service I have not received to make things worse if had phone call today asking y I'm leaving them having had request off new supplier to take over line .having been in business for 28 yrs I'm sure if I treated my customers like direct save I would have not lasted as long I would not recommend this company to anybody as customer care and complains department not botherd .did try to find out who owns company but no luck so obvious thay take our money and run after giving us all the lies thay can blaming everyone but their company Yours unhappily GRAHAM KEIGHTLEY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Belbroughton Direct Save  
They change contract terms and increase charges. They charge hunders of pounds to terminate contracts. Need I say more. You have been warned.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
belfast Direct Save  
Disgusting! Dreadful company, don't know why they still exist, cheats and liars. Can never talk to anyone, internet connection.. rubbish, bills were almost double every month, told I could pay £60 to leave company or pay for a new router..£40 as existing router was old...they supplied the stupid thing so people.. please don't apply to this company.
Berkeley Direct Save  
They accuse you of lies when you complain or report the complaint. One of them even said: "I can't be bothered with that" whilst I try to report a technical problem.

Don't say you have not been warned.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Berkshire Direct Save  
My experience is not great and especially the internet is very slow. When I first contact you I initially asked for a package deal which was not given, I found that out when I received my first bill I then called customer service and they told me that the package I had was great which it wasn’t. To be honest I’m looking for a different supplier but given my location it’s can be difficult.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Berryfield Direct Save  
I have been with this company for approximately 8 months and from the day I started I had problems with the internet service, it is highly unreliable. I could never have the service longer than 20 minutes before I have to turn off the router to get any service. I could only receive internet in my bedroom and I live in a small 2 bedroom apartment. I have made several calls to this company about the situation, however I must admit that there is one person called Martin who is respectable and very helpful in the whole company and he tries his best to help and we find solutions to the problems. However, I am paying for a service and I would like some reliability. My last call to directsave was Monday and I was informed they would call back but I had no call to date. I am fed up..
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
berryfields Direct Save  
awful speed and awful customer care. they accused me of lying when I said previous provider was getting 13-15mg download, whereas directsave only giving 5-7.5mg.
  • Satisfaction
    1 star
  • Speed
    1 star
bideford Direct Save  
Two serious complaints addressed to a supervisor have never been answered
Customer service rating 0
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
Bingley Direct Save  
would never have used this company if i had been told about the hidden charge. only found out after the inital first payment was taken and direct debit set up and they helped themselves to the hidden charges. they had not sent the router out by the time the next bill was generated. avoid this company.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
birmingham Direct Save  
Fast, reliable broadband for a good price - never had to deal with customer service but communication from direct save is good, I feel like I’m always kept in the loop
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Birmingham Direct Save  
Donot touch direct save no phone for 4 weeks broadband up and down complete robbers
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BIRMINGHAM Direct Save  
Having been with other broadband companies, I find Direct Save the best; both with cost and service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Birmingham Direct Save  
Signed up with this absolute joke of a company and its been a headache from this point onwards. Uneducated clueless staff that sound about 16 and so many errors in the whole of my application. Complete waste of time would recommend everyone boycotts this second class company and find a real company, unless u enjoy having to repeat and explain yourself constantly. dont be fooled by their prices either
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham Direct Save  
Excellent!! That's all I can say after being a customer of well known provider and being totally cheesed off with them, price rises , trying to contacting them spending ages on the phone. Direct save is a pleasure to deal with. We have had no problems, with Internet or phone. They give a detailed itemised bill & customer service have been good . We have just recommend friends.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Birmingham Direct Save  
Direct Save is a Company you can rely on
And their are not many companies you can say that about
And they are very cost competative
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bognor Direct Save  
Sorry but the speed and reliability is a real let down! I’ve been promised a new router twice but still not received anything
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bonnyrigg Direct Save  
Shoddy company. Poor customer service. Lack manners, integrity and efficiency.
I live in an apartmemt with limited supplier availability. If I could have my previous company from before I moved then I would in a heartbeat.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bordon Direct Save  
Direct Save are a good reliable company that supply my home phone and broadband. I have not had any real problems with them.
  • Satisfaction
    5 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
bournmouth Direct Save  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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