Direct Save Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.
Recent Customer Ratings for Direct Save
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 103 customer ratings since 2018-12-15 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
394 Customer Reviews for Direct Save
| Reviewer | Location | Reviewing | Date | Ratings |
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Really pleased with Direct Save since moving over. The billing is simple and straight forward and much better value than all the bigger companies. Amazing value. |
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| Jody Nash | Brasted, Kent | Direct Save | 2019-12-07 | |
Waste of time, its forever going off! I'm sick of it, they left me with no broad band for over a month, no phone for two weeks and I still had to pay for it, wouldn't recommend it to anyone. |
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| Kenny Mills | Jarrow Tyne and wear | Direct Save | 2019-12-06 | |
broadband goes off regularly for a minute or so every hour. |
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| david jones | barry. s wales | Direct Save | 2019-12-05 | |
Was constantly kept up to date with progress. Router arrived well in time and worked straight from the box |
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| Keith Sleight | Hamilton, Selby | Direct Save | 2019-12-05 | |
OK overall. broadband a bit slow but the whole area is a bit hit and miss. Price good. |
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| john | ulverston | Direct Save | 2019-12-05 | |
The worst Internet provider I have ever had. Constanly unreliable service, slow Internet speeds (currently 2Mb for a fibre boradband is a freaking joke). Every time I call them it's all fine on their end. Have tried 3 routers already (as they always blame it on my router) and I keep having problems. Since I joined, in 2 years the price has gone up by £10 while the quality of service keeps decresing. AVOID, AVOID, AVOID |
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| Pete | Bristol | Direct Save | 2019-12-04 | |
Only ever had one problem and that was on set up and was easily resolved. |
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| Jennie Strange | Mansfield | Direct Save | 2019-12-02 | |
Having read some of these reviews I am wondering if they refer to the same company. I have been with these guys for 4 years and still getting a good download speed on a standard non fiber line. I don't use the line for calls only the internet and have been paying the same price with no clever add one or price hikes. Very happy and any technical issues have been quickly sorted. Thank you. |
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| David Vleave | Somerser | Direct Save | 2019-11-29 | |
The best Broadband that i ever had |
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| Paul | EXETER | Direct Save | 2019-11-29 | |
Good cheap broadband with Direct Save. |
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| ANTHONY BARNETT | MANCHESTER | Direct Save | 2019-11-27 | |
l will end my agreement on 01/02/2020 l fee the broadband is rubbish it is very slow and cut of have to start over again not good for the money i have to pay l am sick of phone help line |
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| james smith | glasgow | Direct Save | 2019-11-24 | |
Had no problems with anything since switching from bt,four years we have been with you. |
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| Brian Fisher | Cleethorpes | Direct Save | 2019-11-21 | |
Try to avoid them! There are thieves |
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| spyros | Manchester | Direct Save | 2019-11-20 | |
Try to avoid them! There are thieves |
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| spyros | Manchester | Direct Save | 2019-11-20 | |
I had problems with my landline, reported same to Direct Save. Problems al sorted within 48Hrs. That's what I Call Excellent Service. Well Done to all concerned. Jimmy Mackie. |
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| Jimmy Mackie | Falkirk | Direct Save | 2019-11-15 | |
broadband speed is weak BUT service from directsave is good |
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| michael | Hereford | Direct Save | 2019-11-12 | |
Good Company to Deal with Broadband and phone line’s highly recommend them for the Service provide . |
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| Andrew thorpe | Whitwell | Direct Save | 2019-11-12 | |
Been with them a long time now much cheaper and more reliable than BT,customer services have always been good everything has been fine only recently broadband has been stopping now and then,only last a couple of seconds then comes back. |
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| Diana Barnes | Grays | Direct Save | 2019-11-12 | |
Been with Direct Save 6yrs this coming February, had no problems, and hope to be with them for many more years. |
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| Joan Davis | Essex | Direct Save | 2019-11-12 | |
We are extremely pleased with Direct Save. If we have had a query or problem they have solved it very quickly and efficiently. Keep up the great service. |
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| Irene | Truro | Direct Save | 2019-11-11 | |
I have been with Direct Save Telecom at 3 recent addresses and have found them to be most helpful and resposive to my requirements.I have recommended friends who have also joined them and been very happy. Price and customer service is good Consequently I have no reason to switch! |
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| Chris Woon | Taunton | Direct Save | 2019-11-11 | |
I've been with DST for over 7 years now and it's been quite some years since I last had a problem. That was when my router expired, but after one phone call or one email - I forget which it was - I had a new one shipped immediately and I received it in 3days. I recall having some minor connection problems when first signing-up with them in 2012, but I always had good service from them and no long waits for the phone to be answered. In comparison my previous and more famous service provider was abjectly awful - so bad that I'm surprised I've never given them a 1 star rating! While I appreciate that some people have had bad problems with DST, based on other reviews here, I've never had any serious problems, plus in the last 3 or 4 years not a single one. |
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| Chay Tana | Lincolnshire | Direct Save | 2019-11-11 | |
Overall not too satisfied the customer services just put the phone down on you when they feel like and don't ring back so you have to que up all over again the customer services isn't the best I had my broadband disconnected for a week and they didn't inform me I had to ring up find out the problem they didn't rush to sort it out. Broadband speed is okay I guess when it works that is. The staff are rude and don't rush to sort anything out for you they over charge you on your bill sometimes too with out telling you. Wouldn't recommend to anyone searching for broadband !!! |
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| Sean | Runcorn | Direct Save | 2019-11-11 | |
been with them for years never a problem would recomend them 5 stars for me |
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| james green | campbeltown | Direct Save | 2019-11-11 | |
Excellent customer service AND you get to speak to a real person, without having to go through endless menus! |
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| MK | Fife | Direct Save | 2019-11-11 | |
A very helpful company . Have been with you virtually from the start. Your price compare very well with all other companies . Thank you for your service. |
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| Daphne Spencer | Norton | Direct Save | 2019-11-11 | |
I am not a tecky and find their staff very friendly and helpful |
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| Anne Reynolds | South derbyshire | Direct Save | 2019-11-11 | |
No complaints with direct save they have always been very obliging and helpful aiming to do there upmost to help out wherever they can |
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| Mrs Brenda Hutchinson | Burnley | Direct Save | 2019-11-11 | |
our download speed has recently dropped so that our 2 computers are taking longer to fill the screen |
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| Roger | cheltenham | Direct Save | 2019-11-11 | |
Given our rural area and its slow broadband provision we are happy with the service from DirectSave |
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| Helen Keating | Gatehouse of Fleet | Direct Save | 2019-11-11 | |
Donot touch direct save no phone for 4 weeks broadband up and down complete robbers |
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| Hil scott | BIRMINGHAM | Direct Save | 2019-09-09 | |
AVOID AVOID AVOID, no response to emails, took 70 minutes to speak to a customer service rep when I was apparently 6th in the queue. Customer Service rep had no idea, obviously has not been provided with appropriate training, tried to quote me me GDPR, shame Information Governance is my job. Have cancelled as no contract, as no response or info from them as to when service will be provided, 13 days after signing up. |
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| JH | Norwich | Direct Save | 2019-08-31 | |
Haven't had internet for nearly a week, customer service is terrible, keep telling me the same story, wouldn't recommend it to anyone |
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| Keith | Newtownabbey | Direct Save | 2019-08-12 | |
Speeds drops a lot, I work from home a fair amount and the speeds I get are a big concern. Several times I have called in to ask why the speeds so slow and theyve always blamed third parties or just said theyre not... Their customer service team are very poor at their roles; limited knowledge and very obnoxious. |
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| Cal | Atkinson | Direct Save | 2019-08-12 | |
This is from far the worst company I have dealt with in my entire life! |
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| Lou | London | Direct Save | 2019-07-31 | |
Absolutely appalling company. No Internet for over three weeks now and no closer to a resolution. Queue times are horrendous to speak to customer service or support. When you do get through there is zero contrition, instead a chippy and conbative attitude. Unbelievable!!! |
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| Bazza | Chelmsford | Direct Save | 2019-07-22 | |
At first it was fine I told them I wanted invoice to review my bills but sent nothing and was charged I did not realise this as I could not get online they had not registered me on the system when I informed them. Eventually I was able to review my bills but if you do not see them online in time then they are gone, you should be able to review bills you have missed. |
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| venice | kilburn | Direct Save | 2019-07-14 | |
Poor technical support for an unreliable service and equipment. APPALLING customer service - chippy ill-mannered call centre staff. Will be moving to another ISP. |
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| RFoster | Chelmsford | Direct Save | 2019-07-12 | |
No internet for nearly 2 weeks. Constantly being told " update in final stages" How long are final stages? Proverbial P*** up in brewery comes to mind. |
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| Colin Hines | Lymington | Direct Save | 2019-07-11 | |
Went without internet for 3 weeks, worst customer service, sent 10+ unanswered emails to their customer services email, extremely long wait times when trying to call them: 40 minutes - an hour. |
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| Cindy Cheng | Croydon | Direct Save | 2019-07-07 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
