Direct Save Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Direct Save.
Recent Customer Ratings for Direct Save
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 100 customer ratings since 2018-07-19 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
362 Customer Reviews for Direct Save
| Reviewer | Location | Reviewing | Date | Ratings |
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Haven't had internet for nearly a week, customer service is terrible, keep telling me the same story, wouldn't recommend it to anyone |
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| Keith | Newtownabbey | Direct Save | 2019-08-12 | |
Speeds drops a lot, I work from home a fair amount and the speeds I get are a big concern. Several times I have called in to ask why the speeds so slow and theyve always blamed third parties or just said theyre not... Their customer service team are very poor at their roles; limited knowledge and very obnoxious. |
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| Cal | Atkinson | Direct Save | 2019-08-12 | |
This is from far the worst company I have dealt with in my entire life! |
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| Lou | London | Direct Save | 2019-07-31 | |
Absolutely appalling company. No Internet for over three weeks now and no closer to a resolution. Queue times are horrendous to speak to customer service or support. When you do get through there is zero contrition, instead a chippy and conbative attitude. Unbelievable!!! |
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| Bazza | Chelmsford | Direct Save | 2019-07-22 | |
At first it was fine I told them I wanted invoice to review my bills but sent nothing and was charged I did not realise this as I could not get online they had not registered me on the system when I informed them. Eventually I was able to review my bills but if you do not see them online in time then they are gone, you should be able to review bills you have missed. |
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| venice | kilburn | Direct Save | 2019-07-14 | |
Poor technical support for an unreliable service and equipment. APPALLING customer service - chippy ill-mannered call centre staff. Will be moving to another ISP. |
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| RFoster | Chelmsford | Direct Save | 2019-07-12 | |
No internet for nearly 2 weeks. Constantly being told " update in final stages" How long are final stages? Proverbial P*** up in brewery comes to mind. |
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| Colin Hines | Lymington | Direct Save | 2019-07-11 | |
Went without internet for 3 weeks, worst customer service, sent 10+ unanswered emails to their customer services email, extremely long wait times when trying to call them: 40 minutes - an hour. |
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| Cindy Cheng | Croydon | Direct Save | 2019-07-07 | |
only provide broadband no tv |
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| CHRIS BENNO | DERBY | Direct Save | 2019-07-06 | |
my point of view about this is that i was very happy to come to use this broadband speed was very good untill now as its cuts out all the time now i had this before when i was with itaik i just wonder why pay money to this if you can not get online, but direct save says they have change my settings and still no luck if this keeps ongoing much longer i will leave if anyone having the same thing on your broadband what can you do |
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| neil | YEOVIL | Direct Save | 2019-06-20 | |
Bloody useless ....Only had them about a month just got my first bill......Wi fi down and can't make contact ......Paperwork said do not reset ......Biggest regret signing up with them |
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| JOHN BAYRAM | lowestoft | Direct Save | 2019-06-12 | |
Worst company ever!!! After I paid the first 2 bills and I still don’t have internet at home!! I keep calling them every day and they promise me I will have internet in few hours, then I call them back and and they saying the same thing again and again. The worst part is they don’t let me cancel the contract and go to an other internet provider. In 2 months we have spend over £200 in top ups so we can have internet at home and they don’t even care. The most unprofessional, amateur and useless company ever!!! |
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| Erand | Watford | Direct Save | 2019-05-30 | |
I moved providers because I wanted to cut costs. Direct Save were more expensive than my last provider so a year later I moved again. They slapped me with a bill for £19 and immediately threatened me with dept collection if I did nt pay. All that despite paying a months rental in advance and only using the provider for half a month. No refund. These people are not nice. Stay clear of them. |
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| Richard Andrew | Harrogate | Direct Save | 2019-04-06 | |
Bad service bad customer service they send you one bill tell you to pay that then when you pay it your told sorry no that's incorrect bill please pay double what you've already paid and we will switch you back in worse company ever going do not use avoid at all costs |
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| Unhappy customer | Newcastle upon Tyne | Direct Save | 2019-03-24 | |
Watch out for the 28 day notice fee. If you move away from them and your new supplier doesn't give them 28 days notice which they usually won't then this shower will charge you £19.50. My best advise is to avoid them. |
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| C Firth | Lincoln | Direct Save | 2019-03-19 | |
was good at first (apart from rubbish set up advice) but now speeds are appalling (less than 3 down and less than 05 up). |
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| pookie | sheffield | Direct Save | 2019-03-18 | |
I payed them but they still havent installed the broadband. When I called and asked them they just said that the installation had been canceled. They didnt offer me anything in return. They just made me wait even longer for the broadband to be installed. |
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| Isak | Newcastle upon tyne | Direct Save | 2019-02-13 | |
Haven’t even got my internet yet and all I’ve had is hassle from them. Called up 3 times now and every single time I’ve been told something different. I don’t think anyone in the call centre actually knows what they’re doing. Been a joke from start to finish and now they can’t even give me fiber even though I’m paying for it. Wouldn’t recommend. Dreading to see what comes next , plus the call waiting times are 20 mins+ |
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| Emily | Newcastle | Direct Save | 2019-02-04 | |
Absolutely shocking company!!!! It says on their website 24/7 technical support. Rang up this evening and told they have no engineers so will have to wait for a call back in the morning. Supposed to have Fibre Broadband but speed is showing at 0.7!! Not happy at all. |
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| Sheena | UK | Direct Save | 2018-12-23 | |
I've used their service for a year & changed the provider the first chance I got. I was initially charged additional £25 due to their mistake while changing the provider. The speed & the connection was bad, so I complained. I was provided with slightly better router which improved the speed slightly, however I was charged £50 for it as they claimed that they never received the original router I returned by post. It would have been much cheaper to go for fibre broadband with other providers. Don't think you'll be saving money, their service was more expensive than any other company I have used in the past. |
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| Kay | Leeds | Direct Save | 2018-12-20 | |
Had prob broadband had engineer out sorted it.half hour after back to normal had 2nd engineer out took 3hrs to sort it both occasions told won't have to pay 31st October got hit with with 335 pound bill got in touch with direct save not got to pay first bill got to pay 2nd said no problem I thought happy Christmas waste of time have to go on the streets begging for Christmas thanks direct save they are like crocodile keep well away cancelling contract aprill |
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| Mark robinson | Stoke | Direct Save | 2018-11-01 | |
I have the 35Mb no contract Superfast Fibre service at £42.95 per month. I suffer poor latency speeds, returning results of 700ms, 900ms, 1000ms results. I have to restart the router they sent everytime. They don't do anything to resolve the issue when I complain. Avoid. |
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| Brian | Direct Save | 2018-10-21 | ||
seem to get high phone call prices ie 0844 etc nos 6.00 for 18 mins |
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| robert | Direct Save | 2018-10-04 | ||
Do NOT touch this company with barge-pole. They are NOT FIT FOR PURPOSE! Constantly losing internet connection!APPAULING download speed(as low as 0.5mbs)Hence at peek times? the connection is lost. I have to say, in ALL my years of being on the internet? NEVER,EVER have I had the misfortune of being landed with such a disgraceful service provider as this 1. PLEASE! do yourself a HUGE favour and do NOT have ANYTHING to do with this company. |
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| Paul | Midlands | Direct Save | 2018-09-29 | |
The broadband continually fails to work. Never works at weekends and rarely works most evenings. It will connect for a short time then it goes down. Better during the day but will definitely not use this company again! Will change my provider as soon as my contract is up. I have called to complain and they have written a ticket but never had a call from the engineer, even though they say I might if there is a problem. Which obviously there is as it is not resolved after 4 months of complaining! |
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| maxine | kent | Direct Save | 2018-09-04 | |
The amount of providers available on the "Open Fibre Networks" (previously Independent Fibre Networks) is limited, and Direct Save is one of the very few options. But the technology is the same for all the FTTH providers on the network, so price plays an important role in the choice. Direct Save is one of those few providers. It is not fancy, on the contrary, but the broadband works just fine, installation was a breeze, and sales and customer service - although hardly ever needed - is very friendly (and UK based). Also, the package includes a landline by default, which other FTTH providers do not without paying extra. Conclusion: no frills, but just what was needed, a stable, reliable, fast and as cheap as possible internet connection. Comes with an older router, but with advanced capabilities such as media server. Would recommend if OFNL servers your building. |
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| Thomas | Acton, London | Direct Save | 2018-08-31 | |
14th Aug I reported severe line crackling |
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| Roger | YORK | Direct Save | 2018-08-29 | |
Customer service slow and unhelpful. Broadband keeps disconnecting, internet buffers, but according to Direct Save, they are giving a good service. |
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| Paul | Norfolk | Direct Save | 2018-08-13 | |
Just called them up to sound them out. Told myself that that I could not have the 17.95 deal as I am in a 'market a' area - but I could have them supply at double the price. I told them they dont advertise this in their marketing - not even on this site! She then did the usual cal centre staff trick of repeating what I have heard from her and then repeating and then repeating - I told her when ever I hear call centre staff repeating themselves I am sure they are telling me to go away based upon my experience. |
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| boris the spider | mid west wales | Direct Save | 2018-08-05 | |
Sometime the WiFi is weak and inconsistent. |
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| Clif Francis | Ilford | Direct Save | 2018-07-30 | |
I pay for a fairly basic package which meets all my needs. Being able to speak to a real person in the UK is one of the reasons I've stuck with Direct Save; when I've had problems they've usually been good at sorting them out. Moving house has caused some problems, but this seems pretty general and they've been better than many I've heard about. |
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| Helen J | Darlington | Direct Save | 2018-07-30 | |
Very helpful and quick to respond. |
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| B Stonard | Andover | Direct Save | 2018-07-28 | |
I have had no problems with Direct Save. They were very helpful when I changed address. Been with them for 5 years. |
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| Gwen | Tunbridge Wells | Direct Save | 2018-07-28 | |
Poor broadband speed currently measured at about 0.5 MB/s download. |
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| Scott | Pinner | Direct Save | 2018-07-27 | |
I am reasonably happy with Direct Save Telecom; some small problems which have been sorted with a phone call; very kind and understanding people there. Thanks. |
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| I. Rodriguez | Hartlepool | Direct Save | 2018-07-26 | |
After some delay with initial setup, good service. |
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| B. Williams | Wrexham | Direct Save | 2018-07-22 | |
Never had a problem.Great company |
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| Emma | Pembrokeshire | Direct Save | 2018-07-21 | |
I haven't had any problems with direct save and would recommend it to everyone |
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| Pamela Fisher | S.E.20 | Direct Save | 2018-07-21 | |
Very good service from Direct Save and the cheapest option. |
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| Dan | South East London | Direct Save | 2018-07-20 | |
I've been with Direct Save for about 18 months. The changeover was less stressful than I imagined, I'm saving around 25-30% when compared to my previous supplier, and I got excellent support with the one issue I had when switching. And they respond in reasonable time when I phone them. |
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| rod hinchliffe | sheffield | Direct Save | 2018-07-20 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
