4 Customer Reviews
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- Location
- Edinburgh
- Reviewing
- Cuckoo
- Date
- 2022-04-30
- Comments
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Overall, not bad. There were issues with my installation. This was an OpenReach problem. The engineer communicated poorly with them so Cuckoo communicated poorly with me. Through it all I had a mix of good customer service and poor custome service - so only 4 stars instead of 5. I am only 200m from my FTTC equipped cabinet and yet my broadband speed is only 30mbps. No one is willing to do anything about that which, unfortunately, says a lot about the nature of broadband supply in the UK.
The connection is good for what it is though.
At £30 per month it is a bit expensive but, for people like me who are only looking for a few months before moving, it is a great deal. I really think that their 12 month contract should be cheaper though. If it was £25pm then I would give them 5 stars and take them with me when I move.
- Location
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- Location
- Canterbury
- Reviewing
- Cuckoo
- Date
- 2023-03-04
- Comments
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Been with Cuckoo for over a year, the broadband and the router they provide are OK although they are not the cheapest in the market but they do have a rolling contract. We recently moved to a new location and contacted them over 2 weeks in advance as they ask for 14 working days for moving your internet. They gave us a later date to go live so basically we had to stay internetless for few days which was tolerated. Few days later they contacted us to say there was a mistake and postponed the live date to few days ahead due to their own mistake.. No compensation or trying to solve the issue was offered.. They are now askius to be at home in a different date, losing a day's work on our expenses and being without internet fir few more days while they made a mistake and we have to pay for it. Contacting the contact center was complete waste of time, I spent 36 minutes waiting in line to get to a representative that could only say he is sorry but there is nothing he can do. I have asked to escalate the case to a supervisor /manager and was promised that within 24 hours someone will get back to me.. That have been 4 days ago (I guess 24 British hours are longer than in the rest of the world). Currently looking for other providers that actually care about their clients.. Stay away from this company, unless you are really a Cuckoo!
- Location
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- Location
- Hampshire
- Reviewing
- Cuckoo
- Date
- 2023-01-05
- Comments
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I have found Cuckoo to be completely awful.
I did not find their communication at all effective when I was with them, they took weeks to set up the service and several months later, after I cancelled the account, it got even worse.
I never owed any money. I just wanted a reasonable service and product.
I was threatened with account cancellation, even after the account had been cancelled by me and confirmed as such by Cuckoo.
A month later, I was threatened with disconnection again due to them not being able to take payment for a service they no longer supplied
I was threatened with additional costs for engineer visits that I didn't want or need.
I was even threatened with referral to a debt collection agency for not returning their router while waiting for them to supply the packaging to do so, which, to date and more than two months since I left, they still have not been able to do.
So far, a total of more than 50 emails and in all those emails, I do not believe I communicated with the same person twice.
I will not be using them ever again and would not recommend them to my worst enemy
- Location
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- Location
- London
- Reviewing
- Cuckoo
- Date
- 2021-12-17
- Comments
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Poor connection, speed no where near what they promised.
Over-priced and resold Talk Talk service. Might as well go direct. Certainly not worth paying extra just for a router that you can name the wifi network on. What a joke,
- Location
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