BT Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.
Recent Customer Ratings for BT
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 18817 customer ratings since 2018-02-20 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
2760 Customer Reviews for BT
| Reviewer | Location | Reviewing | Date | Ratings |
|---|---|---|---|---|
Would have given 0 stars. |
| |||
| James | Lancaster | BT | 2019-02-18 | |
Absolutely shocking, been on the phone for nearly an hour and still no answer! WiFi can be slow, had a big problem with the mobile phone and now have issues with the landline! |
| |||
| Karli | Scotland | BT | 2019-02-18 | |
Dreadful from start to finish, countless problems trying to setup in multiple houses |
| |||
| Adam | Derbyshire | BT | 2019-02-14 | |
Absolutely **** internet and rip off price. Waited until end of contact just paid 48 pounds plus some made up early exit fee 5.13 even though the contract ended in Feb 2019 and they cut me offline after 4 days. So why the hell I just paid 48£ for 4 days????. First and last time I'm with those ***** |
| |||
| Ryan | London | BT | 2019-02-11 | |
Shocking service left me without broadband for a month. Never go with BT. |
| |||
| Catherine L | Brighton | BT | 2019-02-08 | |
In my (long) experience of BT I can say that BT provides an appalling broadband service. Although the exchange is across the road from my house the download speed is now only 0.23 Mbps which makes broadband almost unusable. (There seems to be some continual problem at the exchange). Yet I am told that this is an acceptable speed! I am paying £55 a month for this service plus phone calls. |
| |||
| Mrs J Ford | Fort William | BT | 2019-02-04 | |
no stars for BT. Mind bendingly awful in every way. We have been battling to get our phone line to work for 5 years and the internet also which operates spasmodically so you can't get a refund. Each time we are fobbed off with the 'it isn't us its Open Reach' excuse. If you are lucky enough to get an Open Reach engineer to actually come at the time stated they say 'not us mate problem is with BT.' We are in a rural area with the new SUBSIDISED Rural Fibre option supplied to outside our gate but we are still being fobbed off and passed from department to department with no one taking ownership of the incompetence. |
| |||
| E Winterbotham | IP18 6SJ | BT | 2019-02-02 | |
Been without Internet for a week, Even though BT promised to have it sorted on 3 different occasions, today Open Reach tell me it will be out for upto a month. BT's response is to pass me from pillar to post, ending up with Paul from Cardiff. He read continually from his notes and kept going on mute to write more notes saying the same thing !!! To be honest an absolute disgrace, I've been with then for 20 odd years and they are happy for me to be without Internet for a month but won't let me cancel my contract - that's how to keep customers - what a service !! - appalling from top to bottom |
| |||
| Rich | Abo | BT | 2019-01-31 | |
Promised speeds nearer 50mbs and at the beginning that’s what we received, then the cancellation date passed and speed drops to18mbs. BT first say fault at the exchange, then line outside house now it’s inside the house and a possible £85 charge. Fault promised to be fixed by 26th - now 28th and still poor speed |
| |||
| Brian | Wales | BT | 2019-01-28 | |
BT are an absolute JOKE. Ordered my installation on Jan 5 and was told would be installed on Jan 16. Install was cancelled, and due to "technical complications" had to cancel the order and reorder on Jan 12. |
| |||
| D Walsh | Enfield | BT | 2019-01-28 | |
Worst company I have ever been with. Firstly they charge me for a whole year of BT sport when I never asked for it. I cancel my package with BT and they send me a final bill charging me for an extra month. They haven't got anything right from day one. Stay away |
| |||
| D Patel | Ickenham | BT | 2019-01-25 | |
Reliable - check! |
| |||
| MK Person | MK | BT | 2019-01-24 | |
Terrible customer service. I’ve moved to plusnet. So much better. |
| |||
| Trevor | Davis | BT | 2019-01-24 | |
Worse customer service ever. Call them in August to renew the contract..clearly asking them to pay the same amount of money 53.73£ it was monthly. The person on the phone dishonestly told me that the bill was going to be the same and now I have a contract till February 2020 with a bill of 62.99£ for something that I didn’t ask and I didn’t want. When I have called them I was offered a discount of 4£ with a new contract for 6 months ending on August 2020. Totally joke. Can’t wait to leave them for good and not recommended to anybody. Stay away from BT!!!! |
| |||
| Francesca | Ilford | BT | 2019-01-23 | |
BT broadband is the worst broadband supplier I have ever had. Join BT if you like buffering all the time. We are paying £52 per month foe an appalling service. If we want it checked out we have to agree to pay expenses if they don’t find a fault. |
| |||
| John mercer | Oldham | BT | 2019-01-23 | |
The worst service I have ever received! |
| |||
| Ryan Hole | Radstock | BT | 2019-01-22 | |
Absolutely appalling service from BT. Waited 8 weeks to get broadband and tv services, engineers not coming to appointments, no one telling me when engineers due to visit, booked time off work and no one even came. Customer services blaming outreach everytime. 7 hours of calls, 8 weeks of no tv or WiFi in my home. Have gone to virgin AVOID! |
| |||
| Lauren | Northampton | BT | 2019-01-21 | |
I spent 8 months with a fraction of the speed I was supposed to get via Fibre Broadband plsu the hub kept resetting about 6 or 7 times a day. |
| |||
| Adrian | Stockport | BT | 2019-01-20 | |
Unable to connect to WiFi on my mobile phone, phoned BT customer service at least 10 times and was told they were sending me a new router which I've never received, on another occasion I was told the fault was reported to the installation team and they will contact me within 2 days, guess what! They never contacted me.... |
| |||
| Fabi | London | BT | 2019-01-20 | |
No consideration or care for customers. Phone staff say pretty things but have left 2 of my issues unresolved. Blamed me for their mistakes and have left me to pay for a TV package I cant use, due to the wiring. Was told cancelling during the Trial period was successful but am now stuck paying for something I cant use. NO HELP. NO CARE. WORST BROADBAND EXPERIENCE IVE HAD. |
| |||
| Chelsie | Suffolk | BT | 2019-01-19 | |
Very poor customer service. The cost for my internet increase with ~2-3 pounds every 3 to 4 months, started with 34 pounds and now I have to pay 39,99 pounds! Never again! I will switch as soon as possible. I can’t recommend BT! |
| |||
| Ioana | Newcastle upon Tyne | BT | 2019-01-18 | |
Cannot det infinity where i live but upgraded to best package i could get. Supposed to get 13-21 mb download and 8 mb upload but best i get is around 5-7 upload & 1-2 download! If i’m watching bt sports or downloading i cannot even play xbox live without buffering. |
| |||
| Dave | Newton Abbot, Devon | BT | 2019-01-18 | |
They were very polite and followed script, but the issue was not resolved and I was cut off from chat mid sentence. BT has been charging for a service it has not been able to provide for several months now due to a faulty hub which their own engineer identified and refuses to replace it without going through yet more test on the line - which is fine as the fault is not with the line, but the hub. Still not happy and no chance of repair. The customer I am representing has dementia and Alzheimer's, so you would think that they would prioritise essential services for folk with disabilities, but .... nope. They will not even discuss a refund for the months wasted trying to get the service up and running. |
| |||
| Dr Neil | Scotland | BT | 2019-01-16 | |
Never had any problems with BTs broadband services and the smart hub range is outstanding. I don't get any buffering and the additional free services such as the free Wi-Fi hotspots are really helpful. BT can be a more expensive service but value for money especially in terms of the added free services (Wi-Fi hotspots, cloud storage and virus protect) and the broadbands performance alone makes it worth the couple of quid more you pay. overall great experience. I think a lot of people forget how much they use their broadband and don't give much thought to it other than getting the cheapest deal available. When you've got a household all using the broadband 24/7 and you've decided to pay the least you can for your internet its not surprising when you don't get a quality service. |
| |||
| Charlie | Warrington | BT | 2019-01-14 | |
Pretty slow service and high cost, very bad customer service but generally OK. Will switch in the future. |
| |||
| CEdwards | Kent | BT | 2019-01-14 | |
Sometimes it seems like these review forums are just opportunities for people to complain and hardly anyone leaves positive reviews. Well, here is one for a change. |
| |||
| Peter | Huntingdon | BT | 2019-01-11 | |
If I could give 0 stars I would. Our business has lost thousands in revenue promising us their service after cancelling installation SEVEN times! We were shipped from pillar to post overseas which cost a huge amount in phone costs. unreliable, inefficient; If you can't complete a service then why take it on |
| |||
| Mr tox | ST HELENS | BT | 2019-01-11 | |
The most unreliable company I have come across in the entire world. The staff members are the dumbest bunch of incompetent fools in the world. |
| |||
| Hafiz | London | BT | 2019-01-09 | |
Do not touch BT with a barge pole. They have been happy for me to pay well over the odds fo a long time. £35 over the odds per month to be exact. Guess that's what happens when you don't keep eagle eyes clamped on these comanies all the time! Lesson learned. |
| |||
| Chris Hill | Farnham | BT | 2019-01-09 | |
Would have given no stars but there wasn’t an option for that..good enough to take your money off you every month because I was in a contract but paid for 11 month of no phone and broadband but won’t give me any compensation because there pathetic excuse was I wasn’t phoning them all the time to report it..I would advise to steer clear of bt don’t want to know when you complain steer clear of them better providers out there who are cheaper and have better customer services bt’s customer services is appalling. |
| |||
| Carole | Northampton | BT | 2019-01-06 | |
Just the worst internet we ever had. AVOID AVOID AVOID |
| |||
| Ivana | Dover | BT | 2019-01-05 | |
I went around the houses to try and arrange broadband with BT as they kept saying my house didn't exist - despite providing them with the name and mobile number of the person that did the survey and the survey reference number. Finally got a date for installation. The engineer turned up after the allocated time (8am-1pm) and said he couldn't do it. Spoke to 8 different people in less than 24 hours - each one telling me something different. Still no broadband. |
| |||
| Wayne | London | BT | 2019-01-04 | |
I have landline and fibre broadband with BT. BT's customer and technical service is all mostly handled via overseas call centres, and they just seem to read scenarios off rote, so don't really listen, if they understand your problem at all, so it's a terribly frustrating experience. BT left me without a landline on and off for several months when I moved to a new place until they finally admitted the fault was with them, and eventually rectified it. It took many calls until the problem was taken seriously. Broadband fibre speeds were nowhere near what was advertised, and the service cut out quite often. Once an Openreach engineer came and noticed the wiring on the street was pretty precarious which explained why there had been so many issues. On top of all that, their service is not value for money. I was on a deal originally but I was unwell over a period during which the deal contract came to an end; they don't notify you and then started charging a hefty amount monthly as per their standard tariff, so I ended up overpaying a few hundred pounds, so keep note of your contract periods. I just swallowed it as I knew I would be moving in a few more months so kept things the same as I didn't want to pay an early exit fee if I started another contract. Of course, don't be completely fooled by "no exit fee" either on a standard tariff, as they will want 30 days' notice, which is effectively a hidden fee. There are lots of better and cheaper providers out there with much better customer service. BT have lost touch and are sadly not a good provider, consistently. I won't be using them again. |
| |||
| Sabera Chowdhury | London | BT | 2019-01-03 | |
You'll need a good 4G service with BT as the broadband is not very good. BT customer service pointed out that the fast speeds were only for people in the bigger cities. In other areas, we should expect a worse service. |
| |||
| Christopher | Weymouth | BT | 2019-01-02 | |
My broadband speed is approx 1.5mbp, it’s terrrible the connection drops out and most of the time we can’t get online. We’re stuck with them for another 12 months, and it doesn’t look like anything is about to change. Wished I’d never signed up with BT as they aren’t interested in fixing this connection. |
| |||
| Bruce hillman | Cupar | BT | 2019-01-02 | |
Unreliable. |
| |||
| Vitalij | Liverpool | BT | 2018-12-31 | |
Joined bt back in November my live date was the 30th broadband and landline was dead rang bt and they too me it was a fault on the line I got told numoures dates to go live it didn't happens no end of phone calls complaints still nothing done then Friday 28th Dec and bt customer services rang me admitting their was no fault it was the local supplier for the area who hadn't done the work in the beginning they told me I couldn't switch provider as the fault would still be there I've spoken to no end of call handlers and each one lie threw their teeth this company has the worst customer services I've ever dealt with every time I ring I get told 2 days one week and so on a outside company needs to go in and sort them out do not change to bt |
| |||
| Christina | Wrexham | BT | 2018-12-30 | |
I get BT broadband for free and I still don’t want it. Giving one star is to much. BT have the cheek to portray that the average customer rating is three star. I don’t think so. One star is more like it. Keep well away from any BT service unless you want to throw money away and go back to the 1980’s. |
| |||
| Gareth | Hampshire | BT | 2018-12-29 | |
My issue was overcharging, I agreed a price for a 12 month contract but was overcharged and the refund was agreed but I never received the refund. BT signed me up to another contract charged me £80 in equipment fees and wasn’t willing to reimburse me. Very bad experience. |
| |||
| Yaqoob | Bradford | BT | 2018-12-29 | |
Been with BT for many years now, consequently the most frustrating years of my life. The Broadband that BT provides is a mess. Exaggerated WiFi speeds / lieing about WiFi Speeds. Every day my WiFi goes down for no reason. BT have brought me closer to ending it all than anything else. If you're reading this. DO NOT BUY BT. DO NOT |
| |||
| Freddie Cunningham | Oxford | BT | 2018-12-28 | |
BT have just upgraded my broadband, during the upgrade there was an accidental break in service. I reported this at about 1700 on 27 December. A smart engineer arrived at 1100 on 28 December and tracked the fault back from the house to the cabinet, including checking the incoming wiring. All was fixed by 1230. First rate service. I also ended up with a SIM card that I didn't need, this was cancelled with a minimum of fuss. Thank you BT |
| |||
| Roy Martin | Southampton | BT | 2018-12-28 | |
The worst internet money can buy I think bt has the worst internet quality it constantly turns off won’t connect me and they don’t offer fiber in my area depriving hundreds of people internet a really poor service |
| |||
| Jamie | North east England | BT | 2018-12-27 | |
After getting well and truly sick of BT saying 'there is nothing wrong our end' when failing miserabely to resolve the uk's worst broadband ever, I feel this statement really means 'we are still stealing a lot of money out of your bank account and giving you next to nothing in return despite knowing we are breaking our contract'. Our BB keeps dropping every few minutes, can barely stream anything of which in this day and age is a crime given the legitimate streaming services we pay a lot of money for. Yesterday I did a speed test getting 0.7mb but they are charging me for 50mb (nothing wrong our end then eh). After several phone calls and endless tech walkthroughs they literally said there is nothing more they can do and I have their 'refuse' package until July 2019. It sickens me to the core. We have brand new laptops and phones etc and they ALL drop BB frequently (but nothing wrong our end). They even suggested putting a BB signal booster between the BB router and our laptops of which is approximately 5 feet away in direct view? They even suggested hard wiring our laptops so that we have ethernet cables lying all over the living room floor? They make my blood boil and cannot stomach the name BT never mind all the rubbish they spout. Until the day I draw my last breath I will NEVER EVER have their Fisher price equipment in my house again (no offence Fisher price at least your stuff worked!) |
| |||
| steeveyboy64 | Leicester | BT | 2018-12-26 | |
Always slower than what you are paying for. Done with BT. |
| |||
| Chris | Romford | BT | 2018-12-24 | |
First off, a one star rating for their reliability and customer service is still an overstatement. We have had issues from the start of joining them and it hasnt got better. The internet is more unreliable than anything, we thought Virgin Media were bad but currently the only thing we can rely on from BT is a lack of help from support and our internet to die. They have come out and replaced our cables as that was apparently the issue but shock horror, we are still suffering and will be without internet in the house over christmas. If you are looking to join BT i would look elsewhere, i think a potato is more reliable. |
| |||
| Michael | Aylesbury | BT | 2018-12-24 | |
It's just so bad! |
| |||
| Christopher | BT | 2018-12-21 | ||
The most disgusting company in the world |
| |||
| Ammar | Longsight | BT | 2018-12-21 | |
Complained to BT about our Broadband constantly dropping out, each time I did this BT advised me to get a better, faster Deal, a new contract. Now we are paying over £50 a quarter. We tried to end our Contract and were advised we had to pay £216 if we pulled out. We still loose connection from time to time and BT say they don't guarantee constant connection. They said, "Complaining on social media can be effective" lol check out Facebook posts, EFFECTIVE? Are you kidding? We have been bludgeoned into paying more and more each time we have complained, by telling us to upgrade to this and that, and I'm sure we are not alone? Did this ever happen to YOU? We had an Openreach engineer sent out to our home to fix the fault by BT? Great he found out what was wrong, fixed the problem. All good then? No. The engineer went out to his Openreach Vehicle and filled in his report stating No problems found? WHY? Because BT-Openreach would get away with paying Compensation to Customers if the report states this. BT allowed this, turned a blind eye. Now today if the Engineer finds a fault in your home you have to pay a fee of £75. Is that the same TRUSTED Engineer from OPENREACH sent out by BT? Yes it is. |
| |||
| michael lewendon | READING | BT | 2018-12-20 | |
Several weeks ago I reported problems with my router, far from the three days as promised on the adverts, I am still waiting. Every time I speak to BT customer service they assure me that they have placed an order for one to be sent, each time I check my order History and nothing has been sent. My complaint has been escalated to the highest level and was given final assurances that my new router has been sent, but the same thing has happened again. Please avoid BT at all costs. |
| |||
| Tom F | Bristol | BT | 2018-12-18 | |
Avoid avoid avoid. Can't believe how disappointed I am. Ordered the service on 29/11. Was supposed to be active 6/12. Nothing happened and I called the customer service. They said the engineer made a mistake and it will be activated 11/12. Nothing happened. Called the customer service and they said the engineer is rescheduled for 16/11. Northing happened. Same stuff happened again and the next "activation date" is 19/11. Bt has one job and that is to turn my broadband on. They have failed to do that simple task for 3 weeks now. I would never recommend anyone to change their service to BT. |
| |||
| Marko Priimagi | London | BT | 2018-12-18 | |
Unbelievable. Broadband speed is awful. BT don’t guarantee speed of WiFi in my house only wired connection. BT TV hasn’t been working for 3 months. They will only send out an engineer only if I agree to pay £85 if the fault is in my house? Don’t trust them! Poor poor service!! I was with Sky for 10 years. Not one problem. No one. |
| |||
| M Keshta | Epsom Surrey | BT | 2018-12-16 | |
Not recommended customer service non existent ,service not fir for purpose. Happy to take 43.00 per month and offer a new package ,for no internet |
| |||
| Hayes | Juniper hill | BT | 2018-12-16 | |
Do not use this service. I have been locked in a contract for 24 months now and cant wait to leave. Monthly prices have been upped 4 or 5 times during this time and I now pay almost £50 for a broadband only service. Never again |
| |||
| Sebastian | Chippenham | BT | 2018-12-15 | |
The worst service I have ever been in contact with. Booked an installation, took a day off work and no-one turned up. BT told me the engineer came at 3.30pm but I was waiting all day, so basically a lie. I re-booked for another day and called BT twice to make sure they would come, they told me on both occasions that someone would definitely attend this afternoon. Called them a third time and BT said that the appointment was changed for the next day, without bloody telling me. I cancelled straight away, I am not paying some muggy company my hard earned cash even and this is even before the initial installations. |
| |||
| Adam | London | BT | 2018-12-12 | |
LN12DF, Paid for 60mb-80mb Broadband but actually receiving constant 29.3-29.5mb, and there has been no Dial Tone since Friday on landline!. This is paid for BT Broadband Super Fast Fibre II: and this a breach of contract since Friday 07/12/2018. Hope anyone working for the Telecom Regulators, Ofcom read this. Now on telephone line: 0800 800 150 and usual BS about sending out an engineer and a callout FEE. Same script different day. |
| |||
| AGW | Lincoln | BT | 2018-12-10 | |
crap sevicie for cusmomore support |
| |||
| Alan | manchester | BT | 2018-12-10 | |
I have been having issues with the router since mid October, contacted BT on numerous occassions, speaking most of the time to rude staff who were sending me instructions for hub 5 or smart hub while I have got hub 4! They were aware as they had asked before. Asking me to split connection, etc. Ended up with having 3 engineers who ordered new hub for me. It didn't arrive so I contacted them, they don't know anything about it! Once it arrived, the speed has dropped so complained again, then they sent me some texts and asked to reply what would cost me extra money. In addition, on one occassion I asked when my broadband contract would expire, lady told me the 4th of January. I rang them at the beginning of December to cancel, I was told that line rental contract expires on that day, broadband contract in July. So lazy! Honestly, I'm fuming, never had such bad issues with Sky or Virgin. I can't wait the contract to be finished! |
| |||
| Joanna | Manchester | BT | 2018-12-10 | |
I though Virgin media was bad but god damn ! BT sucksssssss just like the guy below stated no BT internet and its been 3 weeks that the board band box arrived. |
| |||
| uhkoi | hampshire | BT | 2018-12-10 | |
Absolutely disgusting customer servive my service shouldv been activated on 19th november 2018 its now the 11th december 2018 and its still not on iv complained numerous times no responce my case is at level 3 complained case but aint seen no change and the lack of communication is disgusting iv requested my order to be cancelled still not done iv requested that 4 or 5 times if your thinking of joining think twice |
| |||
| Leon jackson | Wolverhampton | BT | 2018-12-09 | |
Annoyed that BT do hard credit searches when your just enquiring about the date/ cost of broadband and don’t go through with the order. |
| |||
| Kim | Edinburgh | BT | 2018-12-07 | |
BT custemer for phone many years and broadband for a few years. Switch to Fibre but had 9 days without broadband due line not set up. First person claim ethernet cable and would take 5 works to receive this to sort problem which was wrong and needed engineer. 6 days after second person said engineer required. spoke to rude line manager offer £10 as complaint. then tried to charge £85 for the engineer which was the incorrect as previous showed under £50. finally had engineer solve broadband and he confirmed normally no charge for fibre set up. spoke to second link manager about complaint again poor service and like previous manager lied about complaint service at BT. not all staff are bad as previously spoken to other members in other offices and ok. Broadband staff are just poor at everything. BT just rubbish and I would never use them again |
| |||
| david | Surrey | BT | 2018-12-05 | |
If you plan switching to BT, beware they would cut your existing broadband service on Friday morning and leave you whole weekend and bank holiday without Internet connection - which has happened to me. And they won't give you any compensation either. What they boasted "Switching today, connected tomorrow" is totally ******** and lie. BE CAREFUL!!! |
| |||
| JZ | London Croydon | BT | 2018-12-05 | |
They are FULL OF ****. |
| |||
| Nick | Slough | BT | 2018-12-03 | |
I bought a BT broadband in 2016 and then renewd on 17.In 2018 when i was getting a problem with their speed download/upload speed and worst customer service experience ever i had in life, decide to change my provider spoken to BT few times about my last day of ending contract and so on. after switching provider (in process)after few days later received an email from BT stating that i need to pay £86 for cancallation fee due to i am in contract with them till 2019. So i contacted BT customer service lady doesn't know what she is talking about and all the time TRYING to selling me BT package in a different ways. which i said NO for any package after waiting 45 min over the phone, customer service lady mentioned me i had renew my contract in arpil 18 for next 12 month contract. which i was completely disagreed with her as why would i will buy a new contract when i am already in contract and new contract is more expensive then old contract thirdly i had not received any emails or notifcation that about new contract or switching to new contract. |
| |||
| sam | dartford | BT | 2018-12-03 | |
Following resetting of an e-mail password by an Indian call centre techie my e-mail stopped working. A quick call to 150 got me to Ireland where I was fed a line of utter BS yet promised a call back by an expert at a set time. |
| |||
| STEVE | BT | 2018-12-03 | ||
Worst internet I’ve ever experienced in my life. |
| |||
| Ryan Jones | Swansea | BT | 2018-12-02 | |
BT are rubbish. Decided to use two cans and some string. Send message by pigeon was much faster . Don't call them for advise as will bring out a side of you you did not know was in you. I turned into a monster because they are robot's spuying out pointless tech advise you have tried before you called them .charge you a fortune to tell you to switch it off and on again. |
| |||
| Del murphy | Kent countryside | BT | 2018-12-01 | |
the greed is pathetic.went from £29 to£58 after 18 months.I don't know why they treat you as a mug while giving new customers a great deal.anyhow have switched to talk talk for £20.its up to us to leave after 1st contract ends.its dead easy,your new supplier does all the work |
| |||
| mark omalley | MIDLOTHIAN | BT | 2018-12-01 | |
Get pushed from pillar to post, don't actually get factual answers, rude customer services, and now ain't even answering the phone, internet issues for nearly a week now. Been on phone for half hour and pay £44 for the previlege. Not a happy customer sort it out. |
| |||
| Roxzan | Taunton | BT | 2018-11-30 | |
This company is shocking I moved into my new home and gave 2 weeks notice to BT that I was moving. I spoke to home move team who explained I will be getting my hub posted and a engineer was booked also, I was happy with that set up. |
| |||
| Des | Silverstone | BT | 2018-11-30 | |
Not even worth one star absolute disgrace set dates for activation no engineer comes they continually have messed order up cancelled and re ordered apparently that’s their process for me has happened four times in a month and with that comes another arrival of new equipment and their bill. I have been left lots of equipment I can’t use and been without broad band service for over a month just received another delay confirmed today . if u wise avoid bt and go elsewere |
| |||
| Michelle rainey | Northern iteland | BT | 2018-11-29 | |
Absolutely shocking, would not recommend to anyone, waited nearly a month for connection still waiting, was told if I cancel and go to another provider that everyone goes through open reach and I would start all over again and would end up waiting longer, guess what a week after that get a call from bt saying they have cancelled my order by mistake and guess what got to start again, wished I'd gone elsewhere, it's more like customer we don't care. |
| |||
| Antony Jones | Shavington Crewe | BT | 2018-11-27 | |
Terrible customer service. Needed to switch to a new account after other flatmate moved out but we were already using BT. They had no problem turning off our broadband but haven't set up a new connection. Get fobbed off every time I call with no one taking action or accountability to see our problem to resolution. I have to call every time and explain the problem and then get connected through to a different person where I have to explain again. Would never have gone with them if I had read the reviews first. |
| |||
| Eileen | London | BT | 2018-11-26 | |
This is a terrible service. Slow speed, dropouts, OMG this is so bad. |
| |||
| Christopher | DORSET | BT | 2018-11-25 | |
Worst experience of my whole business career. I don’t want to go into deatil as I simply don’t want to waste anymore time. Ended up costing my company thousands. Find another supplier for business phone and broadband. |
| |||
| Andy Gray | Ayr | BT | 2018-11-23 | |
Absolutely disgusted with BT! Have cancelled service within 14day cooling off period because they have failed to instal my new phone line and broadband on 2 occasions and failed to send engineer despite promising a visit todaySpent hours and talked to many agents on phone to no avail so have cancelled the service.BT are utter rubbish and I advise you to avoid them like the plague! |
| |||
| Scorpio | Croydon | BT | 2018-11-23 | |
Fixed price contract is very expensive compared to current deals Nil response from customer service |
| |||
| Paul Camp | cuffley | BT | 2018-11-23 | |
Ridiculous WiFi, slow speeds paying for 50 barely getting 10mb/s , poor connection issues, says it’s connected but no internet , download speeds are better in potato than their hubs and you’d get better customer service from a lamppost than one of their staff keeping you on hold through till your mid 20’s |
| |||
| Ben | Smith | BT | 2018-11-22 | |
horrible customer service. kept me at home all day just to inform me that the engineer has postponed the visit to tomorrow on his own! while the system still gave today's date and sent confirmations on the arrival of the engineer. customer service has no idea and just apologizes. worst provider ever. don't even think of trusting BT. they will screw you over their monopoly position over and over. |
| |||
| e o trgay | london | BT | 2018-11-21 | |
I've never left a review for a company before so I think that says enough. I would advise anyone to leave BT alone. Absolute crooks. Increase the price whenever they choose. Always make everything in their favour. They charge you for everything. Tell you that you can't cancel till they say pretty much even though they know my internet is faulty. The TV service is dreadful and about 20 years behind sky. When you phone you'll be passed around departments for fun. Please avoid them. Price started at £45 a month then shortly into my contract they upped it to £53 because they can! Oh and we had a month of trouble 18 months ago with the 4k box as well. Will not miss them. Got to wait another month till I'm free. Never again will I gone with BT. |
| |||
| Thomas | Yorkshire | BT | 2018-11-21 | |
I bought a broadband in London from BT in order to get some wifi. It took me more than two months, and 6 engineer visits, wich 4 never showed up. I still don't have wifi by this time, and when you cal service, they'll find excuses for all of this, by saying that it's not their fault, when it is. |
| |||
| Jacob Nulli | London | BT | 2018-11-19 | |
The worst provider I've ever been with. The connection always goes down, is ridiculously slower than what I was told I would get when it does work, and they were 2 weeks late installing it. Couldn't hate a company more! |
| |||
| Liam | Carlisle | BT | 2018-11-19 | |
I have been a bt customer for 3 years, my contract is for 42mb/sec I get about 4mb/sec tops! @£29pcm if your a day late in paying which happens to me a lot as I'm on benifets you get disconnected which includes a charge of £12.99! 5his months bill was £41.98, I spoke 5o a lovely woman in India who was quite helpfull but not overly so. BT is a terrible broadband provider when it comes to the money grabing scheme, as for the actual broadband its slow at best depending on the server your connected to, for example if your watching the YouTube it's slow to the point that 6our video will start and stick to a very low quality like 480p until you manually up it to 1080p, general Internet page searching is not fast like pre 1mb speeds however if connecting to a Microsoft server for xbox I get a good deal 40 odd mb/sec which is great. You can have all this for a mer 29 quid per month. I will not be updating my contract this time and can not recommend at all. |
| |||
| Matt99 | UK Swindon | BT | 2018-11-17 | |
BT has the worse customer service iv ever dealt with, i was happy till i moved in february 2018 and i was a fibre customer, they put me on slow internet speed and didn't tell me and made me a new contract which i couldn't get out of at the time, when they claimed to put me on fibre my download speeds dropped more than the slow speed one i was getting, so after months with poor customer service and arguing i told them where to go with there broadband, i was also a mobile customer and with out my say so they claimed i said yes to cancel my mobile deals so when i was cut off i called them for 3 days trying to get the pac code so i can keep my number, cause the sims where cut off they can not generate a pac code, they may speak english but they dont understand english, i will never use them again, and i advice anyone else to go else where and save yourself the agro. |
| |||
| Richard | Kent | BT | 2018-11-15 | |
In the last 6 months the broadband service we receive has been unreliable ranging from 2Mbps - 6Mbps. For a week we did actually get speeds of around 15Mbps, so it is really hard to understand why the service is so very poor for the majority of the time. I'm switching from BT as my Demon Internet is much more reliable. |
| |||
| EK | East Anglia | BT | 2018-11-14 | |
I won’t bore you with the story. However take the advice and do join another provider. Even though BT are a very large company they are clearly going through some serious money issues. The service is shocking and never worked properly. They will over charge you and make it near impossible for you to get your money back. Don’t be suckered in by the introductory offer, you will be better off paying more else where and the price being fixed however still receiving good full working service. BT customer service is pathetic. Again they have cut costs with over seas call centres reducing the customer service levels. |
| |||
| Lorelle | Leeds | BT | 2018-11-14 | |
I've put one star because there is no option for 0. |
| |||
| Shel | Newmarket | BT | 2018-11-13 | |
Multiple week delays on installation leaving me without internet for a period despite having left a generous overlap with my previous provider (Hyperoptic). Thankfully hyperoptic were able to extend my previous package without issue to cover this. My new BT internet cuts out on a regular basis. Speeds slower than previous provider. Signed up in April, 2 months later they raised my package price by 15%. Apparently I missed a letter and have now cannot dispute this. Customer service unhelpful, generally unable to answer simple questions. Very unimpressed, service with other providers has been far better. |
| |||
| Peter | Manchester | BT | 2018-11-13 | |
Absolutly disgusted with bt I'm a new broadband customer and my service was supposed to have been activated last Tuesday today a week later still no broadband.After numerous heated conversations and a visit from an engineer I still have no broadband.I have now been told another engineer will be out on Monday..Nobody seems to know what they are doing it's a wonder they have any customers if this is how they treat a new one . I will be cancelling my contract that hasn't even started. You have been warned |
| |||
| Julia Burgis | Bournemouth | BT | 2018-11-12 | |
I have no other option but to get in touch with of ofcom, BT should not be allowed to carry on like this, endless phone calls to bt on my mobile I might add as My landline stopped working broadband works when it feels like it, a month later and open reach has to dig the road up which will be another week. I made a complaint and bt closed it with out even asking, they are a complete shambles!!! |
| |||
| Kate | Cresselly | BT | 2018-11-10 | |
Shocking service, router broke Monday and still waiting for a replacement Thursday. Probably have to switch to Sky. |
| |||
| Dave | Buckinghamshire | BT | 2018-11-08 | |
My advice is to find a different supplier BT is awful & their costomer service is even worse |
| |||
| rigamortice | scotland | BT | 2018-11-06 | |
Speed is to low for consistent performance |
| |||
| Cornes | Newport | BT | 2018-11-06 | |
Been with bt for 7 years since fibre was available in my area, I’ve got the fibre 2 package which the speeds were up until couple of weeks ago at near max 67mb, then after noticing speed was down to 45mb so I got in touch with them was told by a guy from bt that he sees the problem bangs on his keyboard for couple of mins then says give it 48 hours and it should be back to how it was, 48 hours later still the same so I get back in touch with them another guy goes through the same dummy steps and says that he’s put it on record and they will look into it, week later still the same so ring them again and explain it woman says it could be the hub so she will send one out could take 3 days to come, 3 days later no hub so get in touch with them again have to go through all the problems again with them even tho it was supposed to be on record so I wouldn’t have to explain! Anyway woman from bt says there is nothing down saying a hub was sent out and she is processing it now to get one out asap so couple days later hub arrives set it up try speed tests and it’s the same, so ring bt back up fella tells me that my speed is just over the minimum 46mb that was agreed with the contract, I try telling him that for all these years it was at max so we got the more expensive fibre 2 package now over time it’s gone down to a speed where a cheaper package would of right for us, But I hate the fact that over these years the internet price has gone up but the speed has gone down, he blamed my neighbors or closer to the exchange etc even Openreach were to blame!! Owned by bt I may add, anyway we agreed to it in contract so it’s tough poo!? Shocking company avoid peeps. |
| |||
| Matthew Edwards | Wrexham | BT | 2018-11-04 | |
BT broadband is terrible. My phone works faster on 4G. Keep well away. |
| |||
| Paul Mortlock | Bournemouth | BT | 2018-11-04 | |
You will spend just as much time bwing without internet as you will with internet. Every other month you will have a full 2-3 weeks of constant disconnections which wont allow you to get anything done. |
| |||
| Joe | Bedfordshire | BT | 2018-11-03 | |
Very poor. Unreliable more time spent trying to get reconnected. Do not bother |
| |||
| Unhappy customer | London | BT | 2018-11-01 | |
Easy to renew contract for phone and broadband. Broadband speed quoted as minimum of 53 mbps but getting only 30. Router log shows internet connection dropping out betweeb 20 and 40 times per day, generally during busy periods. Definitely not getting value for £55 per month. Telephone on same line having no problem. |
| |||
| Brev | Hook, Hampshire | BT | 2018-10-31 | |
On my Dads death I took over the BT broadband account only to discover BT were ripping him off over £80 for the basic broadband service. I relayed my utter contempt and disgust and camcelled the service. Do not use BT or deal with this company is my recommendation. |
| |||
| Jeremy Hodgson | Chiswick | BT | 2018-10-31 | |
After ordering bt broadband as i was trying to move from virgin i realised the broadband was no good as i need a fixed ip address and that bt provided revolving ip addresses. |
| |||
| Mark | Newport | BT | 2018-10-26 | |
Terrible broadband service. Does not work very well, should have checked the small print.... apparently :-( |
| |||
| Christopher | Weymouth | BT | 2018-10-26 | |
Extremely poor signal. Keeps going in and out. Shockingly bad!! |
| |||
| DPJ | Grimsby | BT | 2018-10-25 | |
Internet and phone including, for my own experience is just totally wasting of money, I regretted make the contract start at £31 and after got into £34. Don’t make contracts or deals with bt, customers services just crap and unprofessionals , unproductive. The services they provide not value and I’m sure you can find cheaper and better . They are very manipulative without having a clear payment at the end of the monthly also they don’t informed you about the prices going up. |
| |||
| Paulo | London | BT | 2018-10-25 | |
Continually bad broadband service. BT told me that there are too many people connecting to the broadband service in the local area at the same time! Apparently this is not their problem! Awful people. |
| |||
| Christopher | Weymouth | BT | 2018-10-24 | |
Absolutely terrible. |
| |||
| Callum James | Northampton | BT | 2018-10-24 | |
Well what can i say you see the all reviews 1 star to much for this company i sell my shop transfer the new owner they still wants £800 termination fee no fare |
| |||
| Halil | Devon | BT | 2018-10-23 | |
BT is a totally unethical company. They hike the price and send a single email giving you 30 days and the email is not clear that the price is going up and you can cancel the contract without any penalties. You only find out once the direct debit goes through showing the higher price. Price hike is more that 15%. I will not be using BT ever again once my contract runs out early next year. When I extended my contact last December it said renew and your price will not increase, be careful as this is not true because any "general" BT price hike can still be passed on to you, so not worth the paper it is written on. Do not trust BT at all. |
| |||
| amrik | WALSALL | BT | 2018-10-22 | |
My family has been paying £50 for fibre for the last 6 months. We are getting 50% packet loss and our speed is less than standard broadband. In a futile attempt to ask them to fix it, we had them cut us off on the phone twice and haven’t tried to contact us since. I sent them an email 3 weeks ago with no reply. |
| |||
| Callum Boot | Torquay | BT | 2018-10-21 | |
Hidden charges if you cancel early. called to see how much it would cost to end the contract and they told me £15, the bill came and it was an extra £70 - not trustworthy |
| |||
| Liam | Wrightington | BT | 2018-10-21 | |
Customer service appalling |
| |||
| Ben | London | BT | 2018-10-19 | |
Was tricked out of switching - BT agreed monthly to match an equal competitor - they reneged 4mths in..just counting 6 months left of contract so BT can be excluded from my future... |
| |||
| Techy_G | Bristol | BT | 2018-10-18 | |
Ridiculous customer service, any given time of the day, any given time of the year. Their broadband diconnects pretty much regularly without any mistakes from our side and when a customer service representative is being asked about any failures they ask “how are we to know what’s going on?” |
| |||
| bruja | Uk | BT | 2018-10-18 | |
Haven’t even had broadband from them. Signed up over two weeks ago. Got told I would be connected and have internet by 12am on the 12/10 (over a week after I signed up). Engineer turned up and “sorted” everything. 13/10 and no internet. Get an email saying I’d have internet by 23/10. Both my partner and myself rely on the internet for work. I called them and the person I spoke to advised there was an issue with the exchange and said she has spoken to the engineer manager and manages to pull it forward to the 18/10. Got a text message 17/10 saying it would be the 23/10 again. Called and was advised they could not get an engineer out and I would have to wait for the original date. They will not compensate for the money my partner and I have lost in wages due to having no internet as we are not commercial customers. Called Virgin Media and they said they would send router out and would have internet in TWO DAYS. No engineer required. Never been more angry in my life. |
| |||
| Alicia | Hampshire | BT | 2018-10-17 | |
the worst isp we've ever been with. currently getting speeds of approx 0.5mb/s and 600ms ping. called the customer service several times, they have been no help. lost cause of a service. also it became apparent that when we bought fibre optic and they installed it, they were supposed to install a new splitter for the phone/internet line but they left us with an old outdated one. outstanding. |
| |||
| Cade | Clitheroe | BT | 2018-10-17 | |
Approximately a year in contact and all I can say is a year of poor service. First months spent complaining of connectivity but my husband gave up. We get cut off all the time, on acsessability to customed downloads!! Why I ask? Do not choose this provider. I’m so frustrated as my husband has to use his 4g in the house to access email. This can’t be right. Help or advise needed!!! |
| |||
| Jackie | Kings Lynn | BT | 2018-10-15 | |
Absolutely ridiculous service. I have been with BT for years. Recently I decided to change providers because the cost of their service is just ridiculous in comparison to other similar services. After switching provider to the Post Office I received a call from a BT customer support agent. The agent promised me a reduced price at £20 and included a £50 gift voucher to keep me to stay. After 3 months, still no sign of the gift voucher and emails about it ignored. The price has gone up to £24 without any warning. Avoid at all costs. |
| |||
| Metin | Southend | BT | 2018-10-14 | |
BT is a serious thief in this country we, their customer services team are a big lairs wasting our times, I have been suffering from them for more than one year, they not canceling my contract and not fixing the problem, in addition to all that they overcharging me every month and always I have spend many hours speaking with their rubbish team, really we should bring those thief to the court and it must not be allowed steal people, we should not just write a review we should act to bring those to the court, I am going to make claim for compensation, because they did not let me to cancel it |
| |||
| Salar | Burton on Trent | BT | 2018-10-13 | |
It's so bad. For years it has droped out, slows down and just does not work. We have been with BT for years, it's been really bad for the last five. The support team exists, but they are experts on sending people on a wild goose. We must have spent weeks on the phone with them over the years. Unfortunately, if you leave, you lose your email addresses. So it feels like a bit of a trap. I would advise anybody to avoid if you can, there are much better and more reliable providers for the money. |
| |||
| Christopher | Dorset | BT | 2018-10-13 | |
Very disappointed. Raised our price after a yer from 33 to 54 quid, this is ABSOLUTELY ridiculous. By reading more and more reviews I see that that seems to be the problem with everyone all the time. They value drawing in customers and screwing them over and you better be sure as hell that I am NOT coming back to them ever again. You can catch me at TalkTalk getting higher speed, reliability AND lower prices. We're paying for what exactly with BT? Most of the times I'd have my connection drop, their customer service is NO WHERE TO BE FOUND and they screw you over without even notification, an email maybe like HEY dudes, we're gonna raise your internet price with 21 quid now? Naaaah... who gives a crap about the customers themselves right? |
| |||
| Yoana | York | BT | 2018-10-13 | |
I am very unhappy with BT. I have had many problems since joining the latest today is my new expensive iPhone charge is not working after a few weeks of having the phone and Bt said even under warranty they will not replace it very disappointed |
| |||
| Sonia | Chigwell | BT | 2018-10-13 | |
The hours i have spent on the phone to this company is beyond belief. AVOID in the end switched to XNL for business very professional and great communications and they answer the phone within 5 seconds. Should the big wigs be brought in front of a parliamentary committee and drilled about why they are providing a unacceptable service! |
| |||
| Darren | Worcestershire | BT | 2018-10-13 | |
Absolutely amazing service had no internet since yesterday the bloke came out today to fix it even though we have gale force winds and rain he came 10am and it wosint sorted till about 4pm bless him he'd been out in it all day customer service was amazing too thank you so much BT |
| |||
| Gillian stevens | Murton | BT | 2018-10-12 | |
Avoid this rubbish internet provider. Their service and customer service is useless. I have been having problems with their internet for the last 4 months. Whenever I connect using wifi to any of my devices, it says "no internet available". When friends/ family tries to connect to my wifi, it says the same thing. I rang BT on numerous occasions explaining the problem and all they can tell me over the phone is " they have done all checks on their end and everything is fine from their end". So there is nothing they can do for me because everything seems fine from their end. They said that I am getting the best signal strength although I am not getting any internet service. Do you know how frustrating it is to be told that an internet provider cannot do anything to try to resolve a problem you are facing because they cannot see a problem on their end? They wouldn't send a new hub or even an engineer to find the problem. Just absolute nothing I got from them with poor customer service. I expected better from a big company but all I got was dirt, considering I am still paying £30 a month for this service I'm not getting and not being able to come out of an 18month contract without having to pay a huge sum to exit. It is unfair, they are unreliable and useless, customer service was beyond poor and staff are rude, unhelpful and speaks to you with attitude. This company has stressed me out to the core. Once they have you, they feel they can take your money and give you 0 to nothing service. I wish I read their bad reviews before I signed up to them or I would have gone elsewhere. This company is a major disgrace. Once I am out I will never go back. Disgusting service, nasty company. |
| |||
| Kay | Oxford | BT | 2018-10-11 | |
Been with BT for over 25 years and the price increased to over £75 pm. They wouldn't budge on price so I switched. Best thing I ever did. My broadband speed has increased from 13mbps to 21mbps even though I'm on the minimum speed (and I was paying for a premium broadband speed from BT). Cost is less than 50% of what I was paying previously. |
| |||
| R B | Congleton | BT | 2018-10-10 | |
I bought a 5-day wifi from them thinking that I will be able to connect from home. Although I live in Reading near the centre, there was no signal, not even close. |
| |||
| Frane | Reading | BT | 2018-10-07 | |
Absolutely terrible customer services! They are billing me more that my contracted sum and cannot get anyone from customer services to resolve the matter. BT clearly do not value their customers and from my experience are totally incompetent at dealing with customer services issues. |
| |||
| John | North East | BT | 2018-10-05 | |
Absoloute crap. Never had anything like it. Says it is connected but that is horse****.drops out every five minutes, requiring you to sign completely back in.wont load anything.wont let you send or receive your ******* messages. And I’m paying over £90 for this ****. Would never recommend. EVER. |
| |||
| Sally | London | BT | 2018-10-04 | |
BT business i would never recommend this company they are not flexible at all and do not UNDERSTAND if your having probelms no compromise no help no negotiation just disgusting the experience I have had. Try other providers not BT. They just plain black and white I would say whether you can afford or not complete your full term length dont care or want to listen to your probelm. Manager was absolutely disgraceful I found. |
| |||
| Rimah | BT | 2018-10-03 | ||
I cannot put into words how bad BT are. I can safely say that they are the WORSE company i have ever had the misfortune of dealing with. |
| |||
| James | Church fenton | BT | 2018-10-02 | |
If I could put no stars I would. Ive just never been through something like this in 2018 I cant get the speed higher than 2mbs and I've called them 5 times to try and sort it and apparently the fault has never gone through. They're totally unreliable. Im paying 45 gbp a month for practically no internet and no one has managed to successfully put my fault through to open reach. An absolute incompetent provider. I wish I could move! |
| |||
| Orla | London | BT | 2018-10-02 | |
As soon as the contract is over with BT I will never ever use them again for anything at all. Can not say enough about how f****** awful they are. Broadband speed is okay but reliability is beyond a joke!!! I had better connections when you used to have to dial your phone line to get connected to Internet. I cannot stress enough to everyone around reading this too not go near BT! Every time I try and I mean try to get a reason or figure out why our internet doesn’t work most of the time every time the response I get is try plugging it in and out. Absolutely ridiculous! Final straw was I tried to use the online chat service and after them asking for my details several times through three different folk they ended up cutting us off! I am appalled that people still use these shower of cons |
| |||
| Derek | Morayshire | BT | 2018-09-30 | |
Every 5 minutes the internet would fail and kick everyone from the internet it sometimes would go off for more than 10 minutes before it finally came back on we have had problems since October 2017 and it's not October 2018 don't waste money on this boardband it's the worst we have ever had |
| |||
| Someone | BT | 2018-09-30 | ||
There is a lack of communication between BT and me. My broadband package expired this September, but BT doesn't contact me to inform this and charged £20 extra this month. It was ridiculous to pay £63.49 to pay for the broadband package?! |
| |||
| Shannon | Burgess Hill | BT | 2018-09-29 | |
Just terrible. Have been with BT for over twenty years, the broadband has been really bad over the last five years or so. |
| |||
| Christopher | Dorset | BT | 2018-09-29 | |
I cancelled because of the many price rises and when your tied into a contract there's little you can do. The service was relatively good but did go off on many occasions. Absloutley discusted with them. We cancelled well with the 30 notice and they decide that they are going to charge us for the next month and once the final bill is generated then they will refund us...after 7-10 days. Be different if we owed them. Waffle on about the terms and conditions but where's the consideration. Just out to Rob your money so glad I cancelled. Been passed about departments for an hour minutes absloute rubbish!!!! |
| |||
| Louise | Pontefract | BT | 2018-09-29 | |
OK where to start. |
| |||
| Darren | Strensham | BT | 2018-09-28 | |
I am a company, we contacted BT to connect a new line and broadband. |
| |||
| David | Somerset | BT | 2018-09-27 | |
I wish there was an option of 0 star. Worst customer services. Charges are 2 X more than Voda and speed is also half. Can wait to get rid of them.... |
| |||
| Muhammad | Ilford | BT | 2018-09-27 | |
We moved and needing reconnecting. The date we will given didn’t go ahead and had to wait another week. This is the worst customer service I have ever experienced. The staff really don’t care and don’t want to deal with you. I wish we didn’t sign up again and will be looking at leaving them in the future. Be aware people they take your money and don’t do what they say they will. |
| |||
| Laura | Gloucestershire | BT | 2018-09-27 | |
i joined bt 2016 and i was very happy with them and the services that was provided until i moved in 2018, they dropped my package to the lowest speed without telling me and let me carried on paying for fibre prices and i spent 3 months down the phone arguing with them and waiting for engineers not turning up, and my contract was gonna end in october 2018 when it came close to the time they told me im in contract till february 2020 so i took on the fibre package and im only getting speeds of 0.15mbps i now want to cancel and they wont let me cause they said i have to pay the old services fees, load of rubbish they are and cant wait to get rid of them. |
| |||
| Richard | kent | BT | 2018-09-25 | |
I have gone to the BT web site. Entered my postcode and ordered the fastest broadband+TV package available. The technician has visited in 4 days to install (This is unbelievable right? 4 days only. What an improvement!) |
| |||
| Cengiz | London | BT | 2018-09-22 | |
I moved into a brand new development mid July and received confirmation that I could place an order for broadband on the 31st July. I called as soon as I had the confirmation to place the order the same day. I was assured that once the hub had arrived, I needed to follow the instructions and that I should have a full working service by 3rd August. The 3rd August comes around and the hub had a steady amber light which indicates an Internet problem. I followed the troubleshooting instructions which sent a signal to BT telling them there was an issue. I received a text message the next day 4th August telling me they needed to book an engineer to attend the property and the earliest time they could do this was the 15th August. Due to the nature of my job, I am unable to take time off for scenarios like these and therefore my mother attended the property for me. The gentlemen told my mother that he couldn’t fix the problem and gave us a code which I had to relay to the BT complaints team. It turns out that Openreach had wired up the lines externally incorrectly and another engineer needed to attend to fix the lines. The earliest they could do it was exactly a week later. Wednesday comes around, the day the engineer is coming to repair the lines and the day I was promised for the 3rd time that I’d have a working connection . I receive a telephone call to say unfortunately they were unable to carry out the works and they can’t give me an indication of when it will be fixed. During this period, I’d racked up a large mobile phone bill due to data upgrades that I really needed as I was exchanging emails from the site team of the development regarding to snagging lists and meetings as well as trying to set up the other utility bills in the house. I expressed to BT that I’d had to add on this extra data due to the circumstances I have noted above. A gentlemen told me not to worry and that I would be refunded and all I needed to do was send them a copy of my mobile phone invoice. I called the day before the engineer was supposed to arrive the first time just to double check the times and also to reconfirm what was said to me regarding the data refund. The women had no idea what I was talking about and said that BT do not under any circumstances offer this kind of compensation. She opened a complaint and told me that they would look back through the pre-recorded telephone conversation and would get someone from the complaints team to call me back with a resolution to this problem. This did not happen. I was not actually offered any kind of compensation until the phone call I received from the young lad who had to tell me the engineers couldn’t fix the telephone lines. Even then, all I was offered was £50.00 credit on our account which didn’t even cover the cost of the data upgrades anyway. Any how, I get home the night of the telephone line scenario and the broadband was working. I sat there confused as to why they phoned me to tell me that the service wasn’t fixed and wouldn’t be for some time.. I tried to call to let them know the service was fixed but I never managed to get through to anybody. I had a holiday booked for the 27th August which they was aware of. Whilst I was away, I was inundated with emails telling me I still had no broadband and they didn’t know when it would be fixed. I decided to ignore these numerous messages as I was on my holiday. When I returned the broadband was working so I made another 2 phone calls and an email to tell them the service is working. A week later at 7:30am I received a phone call from an engineer who was outside my property telling me he was here to install my broadband. I had absolutely no knowledge that any visit was booked to install any broadband? I’d called them a week earlier and told them it was working.. I had to turn the engineer away and filed another complaint for the lack of communication. I come home today and the broadband hub is a steady amber light meaning there’s a problem with the connection. Just when I finally thought that the situation had been put to bed, the monster comes out the closet and here we are again waiting for an engineer to come to my property and tell me they can’t fix it again and they don’t know when it will be fixed. Here’s to another racked up phone bill which I will have to pay and a sky cinema package which is totally useless. Here’s to more emails between myself and BT and more broken promises. If I had the choice to take my service elsewhere, I would but unfortunately due to the type of internet that I can have in my property due to an arrangement between BT and the building company, I have no choice but to hand money over to company that cannot even provide a service. Nothing but stress and aggravation since the day I placed the order. Gutting. |
| |||
| Liberty Keyse | Witham | BT | 2018-09-20 | |
Terrible costumer service with poor broadband network provided i have 4g network on phone faster then their cable connection dint get any help from-the operators are just passing my call from one to other put on hold and then close the call. |
| |||
| Mario | Purfleet | BT | 2018-09-20 | |
not sure why there are so many negative reviews; we have had BT broadband/phone for 11 months now; never had any problems, fast speed (usually around 50 MBps - as 'promised') reliable landline - only reason we're (probably) going to change is that the initial 12 months discount expires... and now things get really expensive :( |
| |||
| customer 123 | Manchester | BT | 2018-09-19 | |
My first experience with BT Broadband, which was a quick fix for my VOIP requirement, is that the engineer didn't even turn up and I have to wait three more days for an update. Rubbish! |
| |||
| Kate | Histon | BT | 2018-09-19 | |
Strongly not recommending BT!!! |
| |||
| A | Manchester | BT | 2018-09-19 | |
Diabolical customer service. They frequently fail to call back even when escalated to personal case manager. Engineers that come out are clueless and don't report back the problems, end result is order Jan and cancelled in September with no line even being fitted. |
| |||
| Michael | Suffolk | BT | 2018-09-18 | |
It’s really horrible and poor service . I move from London as well I call one customer assistant just change and not inform enginier for change Bt connect again I called them what happen I don’t have internet connect . Then another assistant told me it’s only change Adress mention your profile not move your line mention . As well they gave me new contract but without internet . They told me it will be connect inside 24 but not next day I call them every body just only talk with me just 1 minute then cut call , I am really tired , when I told I wanna leave then they stay with me long time without cut my call . Never join with Bt , expensive even poor service . |
| |||
| Samim | Hampshire | BT | 2018-09-18 | |
Utterly useless company. 6hours on the phone, always the same response with all of their staff... I'm sorry to hear that, let me sort it out... then they dont. |
| |||
| Matthew | Cambridge | BT | 2018-09-17 | |
miserable services, totally disappointed.paid £7.99 for a one-day voucher and never got the code. tried contacting customer support and all 4 operators I have asked for help have shut the chat window. |
| |||
| Diana | Leicester | BT | 2018-09-16 | |
Switched from another company to BT and had a horrible experience. Their TV service is different from their competitors (Virgin and SKY) meaning I had to rewire all the aerial/antenna system. Also, you need the tv box to be connected to the router, which is not so obvious. I have my router net to my computer for work reasons, and I cannot have my computer next to my phone line and TV at the same time. SO I had to turn my house upside down just to get the cable connected in the right place. |
| |||
| Jack | London | BT | 2018-09-16 | |
excellent customer service - glasgow call centre of all places! |
| |||
| Pikachu | london | BT | 2018-09-15 | |
Would give zero if possible. I was with EE and BT 'slammed' my line, cutting me off. EE tried to contact BT to get the line back but BT refused, I contacted them myself and got no where. I had nothing to do with this company yet they managed to cut my internet off due to their own error and then refused to fix it. No internet for 3 weeks, eventually had to leave EE and go with Virgin as they have their own phone lines. |
| |||
| James | Glasgow | BT | 2018-09-15 | |
Utter rubbish since getting bt I have nothing but trouble always getting cut off with internet signal saying authentication problem. I reset hub more than once still didn't resolve it I restarted. Y phone making sure that wasn't the problem still didn't solve it. I can't connect to my hub and neither can my kids customer service only open till 22:45am from 7:30am no one on live chat after 22:45 I checked my service in my area it said that the was no faults which must be a load of BS I can't log in with my husbands details (as he is the account holder) kept saying I put the password in wrong to many times,even though it works when I use bt openzone when I am out and about. |
| |||
| Julie | Leigh | BT | 2018-09-15 | |
2 Years and we have had a fault every week. We have spent days off work waiting for engineers to come round, we have had our business disrupted constantly (self-employed) and lots thousands of pounds through downtime being unable to operate, we have spent the equivalent of what must now be days on the phone trying to raise fault notifications and complaints and we get nowhere. We get charged full price for a service which is operational 50% of the time. We get no compensation and ultimately, the issue never gets fixed. We are leaving. |
| |||
| Aaron Goodrum | Perth, Scotland | BT | 2018-09-14 | |
I had the ‘20’mb connection. Equating to roughly 1-2mb at peak times and about 4mb at its very best. Can’t even watch a film at peak times with good quality picture.rendering it near enough useless in the evening. |
| |||
| Syates8 | SE London | BT | 2018-09-14 | |
Shocking customer service, read all these negative reviews before joining but thought I knew better and try it out, regretting this decision now, will see my options as I am without a phoneline and broadband since BT cancelled my Sky subscription without properly processing my order, so now left without anything for minimum 2 and a half weeks, the customer service when I rang up was the worst I've ever known, no one could help me, and the lies and deception from them to get rid of me and transfer me to department tondeoaetment was bad. |
| |||
| Nick | London | BT | 2018-09-14 | |
Total rip off artists. Waited 3 weeks for an install and then 6 months layer got a charge by dd for £240! |
| |||
| Chris | Craven Arms | BT | 2018-09-13 | |
Most shocking customer service Ihave probably ever experienced ! Systems and ways of ordering are utterly shambolic ! I moved house and could not get my new service sorted despite many phone calls and hours of my time . Told something different every single time I called . Got given a 2 month post move date for activation then when tried to order new order online got given a date for a week ! It’s a complete joke of a service . I have been with lots of internet providers none of which have been great but BT tops it by a million miles as most shambolic chaotic service with systems in place that are inadequate staff that are either useless or are completely crippled in what they can do by their computer systems . Would not recommend to anyone and as soon as my contract is up I will be leaving no matter how good their tv packages are ..... it’s just not worth the hassle when things go wrong , If my dealing of problems in |
| |||
| Sue | Coates | BT | 2018-09-12 | |
Shocking customer service - I wish I could leave and go back to Virgin but I would have to pay over £200 on the cancellation fee. |
| |||
| Darren | Cardiff | BT | 2018-09-12 | |
I got disconnected every hour for a whole year. I called their technical department every week to report it. Each call took at least 45 minutes, after being on hold, security questions and the tests they had to run. Every time, they told me there were no faults on the line, and therefore wouldn't send an engineer. |
| |||
| Ged Egan | London | BT | 2018-09-11 | |
I'm so ******* done with BT it's absolutely slowest internet I ever had!!!! Paying monthly is more than 50£ FOR WHAT???? Always disconnect's , very slow, and Then you try to contact services and after you trying to explain the issue they hang up the phone! You know you can find it better network for 50£ in month so I'm so done.! |
| |||
| Mona | Ashton | BT | 2018-09-10 | |
I cant pick up my router from the conservatory and we're in a normal 3 bed semi. It also loses connectivity quite often. tried to get this resolved but they just run the same tests and threaten to charge me £150 to send an engineer out. |
| |||
| Adrian | Stockport | BT | 2018-09-09 | |
Constantly broke down and ran at speeds far below what we paid for. Customer service is awkward and clunky. At one point we had an engineer in to fix the box which he said there'd be no charge for. Then, three full months later, he apparently has decided there is a charge, resulting in our final bill being inexplicably almost to £200 instead of the £60 it should have been. |
| |||
| Eoghan | BT | 2018-09-07 | ||
|
| ||||
| Biancab | Manchester | BT | 2018-09-04 | |
We can't even rate Broadband speed and reliability sections because we didn't even get a connection sorted! |
| |||
| WeJustNeedWifi | London | BT | 2018-09-04 | |
Thieves. The internet in my flat has not been working for a week now. Called them several times and they always say and do the same useless things. The usual switch off and on. They said that if I want to have an engineer coming to fix it I may get charged £120! It's your internet that is not working and I have to pay for it? It's a shame that there are no good broadband companies in the UK. Avoid |
| |||
| Andrea | London | BT | 2018-09-04 | |
Took a 24 month contract and PROMISED the price was fixed for term!!! |
| |||
| Harry | Lincoln | BT | 2018-09-04 | |
Cuts off every day. Never works. Has been happening for the past year constantly. Kicked me off 8 times in an hour. Get sky |
| |||
| Geoff | Sheffield | BT | 2018-09-03 | |
Complete ****. Got kicked off 8 times in 2 hours. Never works. Complained multiple times and they don't do anything. Get sky |
| |||
| Geoff | Sheffield | BT | 2018-09-03 | |
First the positive- The broadband speed was fine and the service was reliable about 95% of the time. |
| |||
| Karl | London | BT | 2018-08-31 | |
Just shocking all round. Poor speeds, unreliable connection, poor customer service... the list goes on. BT under the misapprehension they still have a broadband monopoly. Off to Vodafone. |
| |||
| David | London | BT | 2018-08-30 | |
The most disgraceful customer service ever. All the staff are ridiculously unhelpful and have done nothing but make our lives miserable for the past 3 months. The internet did not work for 3 months and every time we called for help either someone was misleading, the staff lied or hung up during the middle of the call. Appalling service and internet connection. This company should be ashamed of the name they have built for themselves as so many people are complaining about them and so many unhappy customers. We have been lied to and spent most evenings on the phone to customer service instead of relaxing at home with the family. Tragic company and customer service. Would not recommend BT to anyone as they take you money and provide you nothing. After 14 years of being their customer I am shocked by what we have experienced. |
| |||
| Nora Sami | Windsor | BT | 2018-08-30 | |
Literally furious. Why, why on earth do they exist to cause such misery. |
| |||
| Daniel Foley | Cranfield | BT | 2018-08-29 | |
Terrible, the so called 'off shore' Team should be abandoned and technical support brought back to this Country, they are blatant liars and completely incompetent, say they will call back and never do, falsify their tickets with lies, disgusting. |
| |||
| Steve | Lichfield | BT | 2018-08-29 | |
Appalling service. Ryan was so rude and difficult to work with. |
| |||
| Eddie Expert | Australia | BT | 2018-08-29 | |
Was only with these cowboys for less then 2 week. They had me on the wrong package so called to tell them which they assured me would be sorted and someone would call me back after 2 days, no phone call so called again to be told sorry nothing has been done and we have no idea something had to be. They did nothing at all on the phone but did cut me off, so I called back and cancelled which they didn’t even hesitate to do. Now I’m without internet and have transferred back to Virgin. STAY away from BT, absolutely poor customer service. |
| |||
| Mohammed | Bradford | BT | 2018-08-28 | |
After being with TT for many years of trouble free service. I got a call out of the blue from a BT telesales person, who basically lied to me that I would save a lot of money by switching to BT, which I fell for. What a mistake, it was never the price that was given to me, we couldn't receive incoming calls for 6 weeks, which they couldn't explain or fix, no matter how many times I called their useless helpline. After being with them for several months, the set top box would only tune to Welsh TV channels, which was permanent, no matter how many times it was retuned. The helpline is useless, their only advice was to retune the box, or it was the TV aerial, I told them I had retuned it 10 times or more, and it was a new aerial, then to be told " I don't know what we're going to do ". The final straw came when after 8 months they notified me that my bill was to be increased by £25 per month. This was just for a basic service. I cancelled my direct debit and just lately I have been receiving letters from a debt collecting agency, demanding substantially more than a months BT payment plus 25 percent what BT added for administrative cost. DONT USE BT THEY ARE A LYING THEIVING JOKE. |
| |||
| john toobey | liverpool | BT | 2018-08-28 | |
I had a website built by BT. They tied me up in a contract, the contract ended but I continued to pay and use their services. I transferred the service and they continued to charge. I cancelled and had to cancel via two separate departments and they refused to refund any money due to not informing them. |
| |||
| Laurence | London | BT | 2018-08-27 | |
BT have an OK broadband speed, this is not just me but other people I have spoken to. However they also have a very poor customer service, and broadband reliability is something which almost doesn’t exist when you’re with BT. Internet randomly shuts off, currently using my mobile data to write this review because the internet shut off again would you believe it or not. Wouldn’t recommend, go for Virgin Media instead. |
| |||
| I | Don’t | BT | 2018-08-26 | |
Very disappointed. Worked well for 9 months then problem after problem and poor customer service. Helpful and polite people but sent around the houses. Ie told what I wanted to hear. We think problem is router. One will be with you in 48hrs. Someone then tells me order was cancelled. Another tells me it was never ordered. No Wi-fi for weeks. A member of staff hung up on me on live chat. No I want rude. Told today problem was with my devices ie suggesting I ring 6 manufacturers and complain to them. |
| |||
| Jackie power | Torquay | BT | 2018-08-24 | |
Signed up for 18 month contract and Paying for SUPERFAST FIBRE Advertised Average speed is 50Mb. Only getting 0.01Mbs!! phoned the call centre and they say my guaranteed speed is only 0.5Mbs!!!. They said it said this in the small print on the contract and laughed at me saying " Ha Ha Ha.. You did not read the small print" upgrade to the fastest service, I am already paying for the fastest service available, why am I being charged for premium service and getting slower than dialup? I work from home and can't work, it very frustrating and my employer is not impressed I could lose my job over this.I have spent 12+ hours trying to be understood by a foreign call centre. They won't do anything to try and help me BT don't care if I loose my job over this!!! |
| |||
| Paul | Antrim | BT | 2018-08-24 | |
May I never go back to BT ever! |
| |||
| Kezia | UK | BT | 2018-08-23 | |
I have three problems which have not yet been resolved although I have contacted customer service +20 times. No help from online chat or when phoning customer service. |
| |||
| Mark Klamberg | Oxford | BT | 2018-08-23 | |
Bt are an absolute disgrace, 3 weeks waiting for a refund, told I would get a call back almost daily, still not sorted, customer service is next to non, there's been 2 advisors out of all of them I've spoke to that have actually tried to help. Getting through to someone that knows what they are talking about is a mission in itself. Very unhappy ex customer! |
| |||
| Sam | West midlands | BT | 2018-08-23 | |
Had a great service until after 2 years with broadband the contract ends and I end up getting charged £50, for 2 months in a row. |
| |||
| James Sparkes | Sheffield | BT | 2018-08-22 | |
What a total waste of time Bt are the business disruption is absolute top notch. |
| |||
| Bespoke bathing company | Evesham | BT | 2018-08-21 | |
BT are without any shadow of a doubt the WORST company of any of the telephony provides. Their customer service is SHOCKING, we tried to cancel our domestic line, they incorrectly cut off our business line and broadband. We are a retail business and could not take card payments for a week. To cap it all they tried to charge us to reconnect even after they admitted it was their error and tried to tell us we were in a new contract as a result. They really shouldn't have the name "British" in their title, they are a disgrace to this country. Ive had to spend countless hours on the phone to them, and with their overseas call centres getting anything done is nigh on impossible, assuminy you can actually understand the person you are talking to. I will be ditching BT business in favour of Virgin Media business (I have Virgin Media at home now), they may not be perfect but they are a darn sight better than BT |
| |||
| andy | Hertford | BT | 2018-08-21 | |
I have been with BT Broadband since FTTC became available in 2015. I have no complaints at all. Performance has been fast and rock solid, although I have been using my own router rather than the BT HUb. Customer service has been very good (by phone and on-line chat). The cost is on the high side but I am reluctant to switch to cheaper and probably worse competitors. One last point, this is an honest review of my experience with BT as a customer. I have no oher relationship with the company. |
| |||
| Graham | Essex | BT | 2018-08-20 | |
BT Broadband- The Worst Customer service I’ve ever Experienced. I signed up for BT TV and broadband having recently moved house. The installation was meant to be free but they charged me £59. Called to complain and was told the refund would be in my account within 24 hours. One week later had to call again as still no refund. Finally got that money back a few days later. |
| |||
| Greg Clark | Bridgend | BT | 2018-08-20 | |
Our whole experience with BT has been terrible 6 weeks to get connected, countless calls to customer service, been on hold for countless minutes 55 minutes one day!! Miss informed, cut off, passed to 5 different departments. Finally up and running, we have fibre but it drops off. TV package is a joke wish we had stayed with sky |
| |||
| Vicki Francis | Wokingham | BT | 2018-08-19 | |
I have been with BT for 10 years and watched their customer service slide and slide to the point they are unreliable and take a long time and a lot of calling to resolve basic problems. Staff vary in knowledge and helpfulness. |
| |||
| Tom | Argyll | BT | 2018-08-18 | |
Absolutely useless!!!!!! Cuts off all the time!!!!! |
| |||
| Rebecca Dingwall | Inverness | BT | 2018-08-16 | |
if i could give 0 stars i would. thought talk talk was bad until i switched to BT. no wifi absolutely anywhere, be prepared to be charged over for your phone bills because youre going to need your data |
| |||
| Chesca | Stoke On Trent | BT | 2018-08-15 | |
It took years for this company to learn the lesson of having UK based call centres. Now it needs to stop spending vast sums on t.v. advertising,computerised answer systems and its preoccupation with the idea that all the customer wants is to watch sport,especially soccer. This company needs to invest in PEOPLE. To improve the dismal customer care they currently provide.I simply want to ring up, talk to a human who can provide the information or help required or connect me with another human who can.Unfortunately that would require an outbreak of common sense and upset the share-holders.The company is ,however, extremely adept when increasing the price of service.This no doubt makes the share-holders happy and profits can be spent on adverts to avoid over-taxation.There must be better out there... |
| |||
| Richard | Uk | BT | 2018-08-15 | |
I left sky to move to bt only because I wanted bt sports for the champions league and sky was not offering that service. It like leaving an ok relationship in search for a better one but instead find yourself in a worse relationship but u can not leave because of the kids. In this case bt is bad relationship and the contract is the kids. The customer service team is really poor at their job. I woke up this morning with my services down, I phone in and the first adviser I spoke with hang the call off because I asked him to give me 5 minuets to find my customer number, when I phone back in to explain what I went through with the first customer service advisor he didn’t stop to think that I am not happy but better still talk over me. I then tried to explain that I make arrangements to clear up my account on Friday 17th August he went in confrontation mode saying my account was blocked because I didn’t pay my bills and the extension time slot is 7days. I tried to make him understand that bt customer service team is really poor at their job just by everything I experienced that I can’t recommend anyone to bt. This isn’t the first time. It is the fourth times this happening the first three was my internet being very slow but for every time when I call back in to cancel my services I will speak to one of the good once I was asked to upgrade my service. Right now I can only take enough if this continues, my only option is to leave and for me personally I won’t recommend anyone to use this service. |
| |||
| Manassah Taylor | SHEFFIELD SOUTH YORKSHIRE | BT | 2018-08-15 | |
On 6th of July a month in advance I made a call to bt customer service and asked to close my account and stop providing services when my contract ends which is 6th. Bt guy said that my contract ends on 15th of August, I asked to confirm that I won't be charged any extra money and I will be refunded £43 because I'm paying upfront, and the BT guy confirmed that is correct. Now turns out BT guy was lying, I still have BT service and I was charged £58 and not refunded !!! |
| |||
| Linas | Ilford | BT | 2018-08-15 | |
It's just rubbish,my previous provider was so much better, in fact my non fibre broadband was more reliable.BT haven't come up with a reason and despite this and whilst I'm paying £33 per month they have the cheek to tell me last month that they are to increase my |
| |||
| Ian | Ayr | BT | 2018-08-14 | |
I didn't get past the first hurdle with BT. I called them, as a potential new customer, to just enquire about a deal. I found a deal that suited me, but emphasised I would not make a commitment before I had a chance to think. Foolishly I gave my address, phone number and email, but happily no bank details. Soon after I had emails showing I had an account and a start date. I thought this was wrong as I had not agreed to this, but thought I would go with this, any way. The start date didn't suit me, so I called to change it. It took them 52 minutes to answer, by which time I was seething. I decided if this is typical customer service then I would cancel the order, that I had not agreed to. Bad way to treat people BT and I'll have nothing to do with your dodgy business practices! |
| |||
| Grumpyoldman | Birmingham | BT | 2018-08-13 | |
Very poor customer service as they insist they sent a letter regarding 2018 September price rises. |
| |||
| Stephen | Lincoln | BT | 2018-08-12 | |
I didn't get past the first hurdle with BT. I called them, as a potential new customer, to just enquire about a deal. I found a deal that suited me, but emphasised I would not make a commitment before I had a chance to think. Foolishly I gave my address, phone number and email, but happily no bank details. Soon after I had emails showing I had an account and a start date. I thought this was wrong as I had not agreed to this, but thouhgt I would go with this. The start date didn't suit me, so I called to change it. It took them 52 minutes to answer, by which time I was seething. I decided if this is typical customer service then I would cancel the order, that I had not agreed to. Bad way to treat people BT and I'll have nothing to do with your dodgy buinenss practices! |
| |||
| Grumpyoldman | Birmingham | BT | 2018-08-12 | |
Absolutely disgusting. I was having connection and speed issues with my old provider "NOW TV", and was promised the world if i moved to BT. What i signed up for was BT infinity with all calls just as NOW TV at supposedly £38.00 per month. What i got was a huge bill in the first month for calls made to Poland which they failed to include in my mi-sold package. The usual messing around online and on the phone persued, and they then had to increased my package price to £45.00 (naughty naughty), to include the international calls which NOW TV actually provided for £38.00 and which i was promised. Another week or two and i receive a letter in the post informing me of another price increase of up to around £50.00 per month to keep my package. Again i complained and was told i could have my package frozen at £45.00 if i renewed my contract (naughty naughty). After a long discussion with an adviser i was told that i was also actually paying for sport channels which i never asked for. I took his advice and had the package changed yet again, and was fairly happy with the service at £45.00 per month. Then my speed and connection problems came for another visit and i spent hours on the phone trying to sort it with another technical adviser. It was found to be a faulty router which i was promised was the best thing since sliced bread when they mis-sold me the original package. A new router was sent and we all had fun re-signing passwords once again. Then my next bill came in!!!! £61.19. I was by this time furious and sent some choice word emails and once again messed around on the phone and online. THREE times i was dis,connected from a live chat and nobody wanted to help. After blowing my fuse and making threats of desertion i was told sorry Mr Stephens but they have made a mistake with your call plan and have charged you for local and international calls. They had also messed up in both June and July and simply added the extra cost to your new bill, but here`s £7.00 back as a refund.."yeh right".. Absolutely disgusting. I have now cancelled my contract and moved on because of their persistent errors and incompetence. Now they call me and tell me i have to pay a fee of over £400 for leaving a mis-sold contract to early. "Bring it on BT". I am so looking forward to our day in court when your incompetence and persistent lies are made public. |
| |||
| Alan | Kent | BT | 2018-08-11 | |
The most appalling customer service I have ever received. Few months ago I received an email offering me 2gb extra on my sim at no extra cost ,oif I sign up for 18 months contract. My mistake, I fell into this trap and signed up to this deal. I received an email from BT explaining that you will now receive extra 2GB but my bill would increase by £10 more. I spoke to several customer service people and complaint was open long time ago with no resolution. Early last month one of their agents advised me that I have two separate accounts with Bt one for mobile and one for land line and broadband if I merge these accounts my mobile data allowance will double up from 8 to 16 GB at no extra cost and he will also resolve billing issue for me. Again my mistake it’s been weeks neither my data has doubled up nor my billing has been resolved. My complaint was escalated to level 2 and I was told that they will sort it within 5 days. Yesterday on completion of 5 day deadline I spoke with BT and I have now been told that department is very busy and they don’t know how long this will take to settle. Furthermore since merging two accounts extra services which are offered by the BT eg parental control, web protection have been locked and I am unable to make any changes to their settings. I have reported this issue to broadband tech support team separately on multiple occasions but in spite of their promises no one has been able to resolve this issue either. It appears that departments are not talking to each other and they have a field team responsible to sort out some of the issues but other departments have no phone access to field team. I feel so frustrated and angry with such poor customer experience and don’t know where to go next. All customer service advisors speak in a very polite manner and apologise for the inconvenience multiple times but no actions are taken to resolve the complaint. No one is willing to take ownership and every time you ring your call ends up in a different office and every time I have to start telling them my issue from start. It is so depressing. |
| |||
| Tariq Shah | United Kingdom | BT | 2018-08-11 | |
Absolute rubbish.no broadband for over 9 days so far still not back on. Phoned numerous times to be told it'll be on within 48hours and it still hasn't. Been hung up on twice. Can't understand the foreigners. You'll be waiting for ever just until someone picks up the phone! Most useless company ever to deal with |
| |||
| Calver | Norfolk | BT | 2018-08-10 | |
Poor all round service, BT need to get rid of the off shore Indian contingent they are at best incompetent. Also beware of which support number you use to call them they have the cheek to actually charge you for them to rectify their issues. Also the Broadband speed is poor most of the time however the service remains reliable. I dread having to call their support service which is simply awry, disorganised and quite simply rubbish. |
| |||
| Steve Hurley | Lichfield | BT | 2018-08-10 | |
This has to be the worst service we have ever had from any provider. On going issues from 24 hrs after install. 5 months on still not resolved to be constantly told there are no faults. So why do we have no broadband or phone line working???? |
| |||
| Lisa Hall | Fife | BT | 2018-08-10 | |
Firstly my reason for writing this review is that they mis sold my family to a worst broadband not telling us we would lose are fibre place. And for several months we've been hetically trying to find a solution and BT and EE have not co operated or taken action.Secondly they surprised us with nearly doubling the amount of money we had to pay for our monthly contract. And our broadband has become more slow. We are deeply disappointed with BT after being a customer with them for more than 8yrs. And we don't recommend using BT. If it was possible i would of loved to give it zero stars. |
| |||
| DIABOLICAL | england | BT | 2018-08-10 | |
DO NOT go with BT total joke my bill has gone up they failed to inform me regarding this if i could give them zero stars i would they solve nothing when you call them ither that or you can't understand a word of what there saying. DON'T GO WITH BT |
| |||
| Harvey | Bradford | BT | 2018-08-09 | |
Just Diabolical |
| |||
| Michael Burnside | Outside Ballymena | BT | 2018-08-08 | |
By absolutely rubbish - current download speed 0.6 mb just not good enough for anything and spending £75 a month for nothing!! Total waste of money! |
| |||
| Khosro | STOCKPORT | BT | 2018-08-07 | |
Continuous problems with BT including overcharging, deal issues, terrible customer service, etc. |
| |||
| Matthew Taylor | UK | BT | 2018-08-07 | |
Out of contract and moving home I reluctantly paid bt’s extortionate month by month costs before finding a better service elsewhere so cancelled the dd at my bank. |
| |||
| Bradley Davis | Derbyshire | BT | 2018-08-07 | |
Appalling service..They 'conned' us into a further 18 contract while we still had 6 months to go on our original contract. |
| |||
| David | Hereford | BT | 2018-08-06 | |
BT provide the most atrocious, awful, poor, unacceptable, unsatisfactory and the worst and most terrible internet ever. I have been with many different internet providers and BT of all services has absolutely shocked me with how godawful their service is. BT say they are supposedly and I quote "the most best and fastest internet provider" out of all the internet providers in the UK. Well if you as the public people want a real and honest answer then here it is. BT are such false advertisers and it is completely ripped off the internet for over 1 whole year now has been turning itself on and off every 1 minute so for every 5 minutes our internet switches itself on and off about 20+ times and that is completely ridiculous they do not provide any satisfactory customer service whatsoever and I say their company and everything else is a complete failure to themselves and to me, my family and everyone else who is still with then at the moment because I don't know if anyone else is having too many issues to count but if so don't be shy at all to speak out because I am no longer staying with with dread nightmare awful and absolutely God dam horrendous service any more i get more data from my ee data plan (4g) so that says it all. Thank you for my service. |
| |||
| Bobby Knowles | Birmingham United Kingdom | BT | 2018-08-05 | |
BT is quite inefficient. I cannot access my billing. Whenever I want a new password the activation code will not come with email open. The BT page will not work on top of open email. Basic inefficiency. |
| |||
| Phillip Davis | Clapham South West London | BT | 2018-08-04 | |
Promised £140 mastercard voucher advertised as part of the deal never arrived. Online customer support chat system is rubbish. Landline charges are insane. They increased charges within one month of me signing the contract. Broadband sync speed shown on the router is less than 1/3rd of the “guaranteed” speed. Totally uncompetitive product and service which they can only get away with because they are the default landline supplier. Please avoid. I used to be a Virgin customer and although not perfect they were WAY better than BT. |
| |||
| Harry | London | BT | 2018-08-03 | |
Poor service as even when I complained I was told a manager will call me . Never received a a call back . Never received refund for the days I did not have the broadband service and this has happened three times despite promises. Now thinking of moving to Virgin as they have their own lines as they do not rent BT lines . Will challenge the end of the contract if need be and welcome feedback from anyone who is on the same situation. BT should not threaten people that they have to pay for the full contract if they can’t deliver the service and this needs to be decided in a court of law . |
| |||
| Poova | Ilford | BT | 2018-08-02 | |
I strongly NOT recommend BT. |
| |||
| Tode Despotoski | Swindon | BT | 2018-07-31 | |
Absolutely awful. |
| |||
| Andrew | Kinross | BT | 2018-07-31 | |
I utterly resent using these people. I am paying 45 a month for 8mb download and that has been completely unreliable on a daily basis, I have so many calls logged each time after a few weeks the service drops back to unusable. This all resulted after moving, in their defence BT was ok at my previous address. BT as a company should not be granted the monopoly to dictate our internet infrastructure as we are clearly falling behind our competitors in Europe, whilst they make more and more money. You are a disgrace BT and all the directors involved. |
| |||
| Alan | WIMBORNE | BT | 2018-07-31 | |
Literally the WORST customer service I have experienced in my 32 years of life. Ordered broadband on 5 July (it’s currently 31 July) after the IT team cancelled my appointment to set up my internet WITHOUT my knowledge the team couldn’t figure out why the broadband wasn’t working, so after 4 calls and 72 hours of waiting between each call, they set up a service tech appointment. The tech never showed up. After I called, the CS rep said they couldn’t do anything until 24 hours had passed after the missed appointment, at that point they could reschedule! This company is an absolute joke. |
| |||
| Sam | Red Lodge | BT | 2018-07-31 | |
Terrible and horrible. Never again. Do not use BT internet |
| |||
| Sol | London | BT | 2018-07-29 | |
Left BT years ago. Went to Sky but found badly affected by the weather so moved house and changed to Virgin. Price doubled at end of contract so was recommended to BT. Have a bundle and nothing but problems. TV channel choice is rubbish. You absolutely have to have unlimited broadband to operate properly despite being told basic package would be fine. Sometimes you get someone who knows what they are talking about, but generally you get an idiot who cannot solve an issue and just makes it up as they go along. Bitterly regret returning to BT as, if anything, worse than it used to be and now stuck with a long contract. |
| |||
| Samantha | Iver | BT | 2018-07-29 | |
I believe I have had one of the worst experiences with BT. They increase prices without notice although I was guaranteed a price for a certain time period, I need to restart the router quite often to get a decent speed although theoretically I have 50mb infinity 1 broadband and live in central London. I will change suppliers now as my experience with them is just bad and not worth the hassle. |
| |||
| Diana | London | BT | 2018-07-29 | |
Do not use BT. |
| |||
| Nicola | Hertfordshire | BT | 2018-07-29 | |
Our broadband has suddenly become much slower even though WE have not changed anything. It's gone from 4.5 mb to 1.2 mb in our area so we can no longer watch any channelling the iplayer. I think BT stinks!!!!! |
| |||
| CMM | Chesterton Peterborough | BT | 2018-07-28 | |
Being a customer of BT is a condemnation to a torturous experience. If I had to choose between using BT or returning to the dark days of no Internet connection, I may as well choose the latter because they are essentially the same thing but I don't have to pay money for the 2nd option. |
| |||
| Daniel | Campsea Ashe, Woodbridge | BT | 2018-07-27 | |
Pay nearly a hundred pound a month for this and can’t even play one console game without disconnecting, rediculous and we even have been sent multiple routers. |
| |||
| Kian | Thornton-clevelys | BT | 2018-07-25 | |
ABSOLUTE TRASH. the slowest wifi ever. |
| |||
| Olivia | England | BT | 2018-07-25 | |
All OK for the first couple of years - just one major outage that lasted for two days. |
| |||
| Mark | BIRMINGHAM | BT | 2018-07-22 | |
Within a few months of signing up for an 18 month fixed 35 pound a month contract, the fee began rising. Eventually within 12 months that cost had risen to 50 pound. I spoke to their call centre about this where I was belittled, laughed at and told I was in contract so couldn't change without fees. |
| |||
| John B | Portsmouth | BT | 2018-07-21 | |
Honestly, the broadband speed isn't that bad, but what makes BT so disappointing is the customer service and reliability. BT worked fine until about a year ago when it started cutting off for no reason. I've contacted BT and they said nothing is wrong with it. I only have 1 regret and that is staying with BT for this long. If you are looking for a good broadband, go to virgin... I would suggest against getting BT. |
| |||
| Robbie | Slough | BT | 2018-07-20 | |
Internet kept dropping out and i Spent months on the phone to them to be fobbed off and passed on saying they've found a fault but arnt sure what it is had engineers booked and cancelled without being informed so took a unpaid day off work for nothing they have no interest in fixing anything and have said I'm entitle to no compensation because it isn't total loss of internet it's only intermittent but what use is internet if it only works for 5 minutes then disconnects for 5 minutes and so on this is the worst broadband I've ever had and as for the call centres being up based what a load of manure this company should be called Indian telecom |
| |||
| Micheal | Ashington | BT | 2018-07-20 | |
Don’t use BT!!!!!! |
| |||
| Spas Petrov | Aberdeen | BT | 2018-07-19 | |
Absolute nightmare organisation. No communication between any of the staff and up to 6 calls per day from representatives saying the same things over and over again! I believe they have an automated system which cant be switched off and they can only put notes on their system which, obviously, nobody reads. |
| |||
| Tony Hewitt | Knowsley | BT | 2018-07-19 | |
BT are by 100 miles the absolute worst Phone and Broadband supplier it has ever been my misfortune to deal with! |
| |||
| Phil Pick | Lincolnshire | BT | 2018-07-19 | |
if it works the speed is in line with other providers but it only works 50% of the time |
| |||
| DSM | BIRMINGHAM | BT | 2018-07-18 | |
Absolutely appalling service! Please do not use BT! Had to wait 2 months for the Broadband to be installed without any communicating or updates from BT, I had to do all the chasing and challenging to ensure that we eventually got internet at all! We were passed from pillar to post each time we rang customer services and each time promised that the issues would be solved-each time we were left disappointed. |
| |||
| Charlotte | Riding Mill | BT | 2018-07-18 | |
I had to get BT as virgin is not in my area. Worst bradband speed and customer experience ever. 4mb download and 0.5mb upload on a 38mb package witch is a lot slower than the 200mb virgin bb i had. 4 different excuses as to the fault. Hung up on by advisor twice. Engineer never tur ed up. Then told me the fault was fixed when it clearly isn't. As soon as virgin are in my area bye bye BT. You are 10 years behind and the customer service are horrendous and ill advised and I suspect no IT eduction in any way. Probably read from a script. |
| |||
| Martyn | Greenock | BT | 2018-07-16 | |
I was with BT for 12 months customer service was not always hepful usual answer was "It's working okay our side" they advertise as being customer orientated but in truth no better than some others and mt broadband kept dropping out and was slow even though i wax on tge fastest fibre |
| |||
| Carol Matthews | Staffordshire | BT | 2018-07-16 | |
Left BT many years ago due to atrocious customer service. Took up their offer of faster stronger broadband and also signed up for BT Sport. The broadband promise never materialized, I still don`t have BT Sport due an unidentified technical fault and when I attempt to speak to someone then its either a long wait to speak to someone or a chat with someone who`s handling a number of clients at the one time and is untrained and keeps saying I`ll be right with you in two minutes but inevitably can`t help you because "that`s dealt with by a different team" etc etc etc but they`ll be with you in two minutes etc etc etc |
| |||
| Walter | GLASGOW | BT | 2018-07-15 | |
Have had problems about 1 month ago when broadband was dropping ...got through to Dublin almost straight away and they found out it was a problem at their end. |
| |||
| Theo Wood | Bristol | BT | 2018-07-15 | |
Absolutely unpredictable and unreliable internet connection, keeps dropping off. The customer service is shocking and they are either clueless or deny any problems. I will never use BT internet again in my life nor reccommend to anyone. |
| |||
| Dr Reddy | Leicester | BT | 2018-07-14 | |
My internet drops out constantly, I never get to do anything for 20 minutes until the internet suddenly goes off and I have to restart my router. This is the worst! |
| |||
| Amelia | No | BT | 2018-07-14 | |
Customer service is absolutely appalling. |
| |||
| Brendan McHugh | Scotland | BT | 2018-07-12 | |
I ordered Fibre Broadband on 20th April, was booked in for 22nd May... nobody turned up. Was re-booked for 11th June, engineers turned up but it turns out they was going to supply it wrong address... was re-booked for July 4th, i rang on 2nd July to confirm they was coming.... nobody turned up !! Was then told it was being put in on the 12th July... Only to be told this afternoon it isn't being done now until 17th July. Cancelled my order... useless doesn't even start to describe how utterly rubbish BT are... For a large communications company, it doesn't bode well when you can't even communicate between your own departments... Almost 3 months and still no service. Absolute disgrace !! |
| |||
| Raymond | Cornwall | BT | 2018-07-11 | |
The difficulty of setting up service from BT is an extraordinary experience. |
| |||
| M. Donachy | Cambridge | BT | 2018-07-10 | |
Been with BT for many years now, only ever had one drop out in all that time. BT told me my broadband/phone line bill will increase from £36.99 to £45.50 a month in September. |
| |||
| John | Essex | BT | 2018-07-10 | |
The broadband was ok, no problem. But their customer service is horrendous. My husband's name is on the account and, when he left, I took over paying the bill but they could not change the name on the account. It just seemed beyond them. Either I close it and reopen in my name, but there is no guarantee it's not gojng to be more expensive, so I left it as it is. I phoned twice to renew the existing contract, in order not to be charged more - was reassured it will be 36.99 for broadband/landline package for 18 months. That was in Feb 2018, and in May I was charged 45.99. No one told me about May date when I was renewing the contract, so I left. Each time they kept asking me if 'I'm authorised to speak for the account" and the blimming husband's name keeps popping up. I paid by DD all 8 years and this is how they treat their loyal customers. |
| |||
| KD | Worcestershire | BT | 2018-07-09 | |
Worst provider ever. internet drops out constantly, changed hub twice, speed is supposed to be 40mb but never get anything near that, around 5-10mb if lucky and now price is increasing for 2nd time in a 18 month contract. Know your rights, if they increase price mid-contract, you have the right to cancel. I am doing that and going to Virgin Media. At least its reliable internet. |
| |||
| Ozgur | Gravesend | BT | 2018-07-05 | |
BE WARNED!! Terrible service. If you like your broadband company to use sly strategies to get you to pay more then BT are for you. They send you an email about renewing your sports then in the small print they renew your broadband only to increase the cost by £20 a month later! Also they don't appreciate loyalty. I called about the £50 cost of my broadband and they said they cannot offer a better deal because the better deals are for new customers only. Absolutely con. STAY WELL CLEAR trust me! |
| |||
| Lee | WILLENHALL | BT | 2018-07-04 | |
just horrible. my internet is not working for 10 days now. I've been phoning them every day. they send me 4 engineers all of them were unavailable to fixed that problem.now when call them to cancel my contract they say I have to pay cancellation fee. I learned my lesson never going with bt again |
| |||
| aamina | Blairgowrie | BT | 2018-07-03 | |
Price rises with no escape unless you agree to contract renewal or accept the price rise. otherwise if your under contract you either accept the constant price rises or |
| |||
| CALLUM | crieff | BT | 2018-07-03 | |
Rubbish, I was told this is the only internet I can have in my new build house. Had to pay more for worse internet than I had before. What a monopoly/scam they have going here. |
| |||
| Tom | York | BT | 2018-07-03 | |
The most horrendous experience I have had in 35 years of business. Our BT broadband was cut off after sevaral phone calls it transpired that someone unknown and completely unconnected to the business had been able to circumvent BT’s security and asked for the broadband to be terminated. I have spent over 9 hours over the last 5 days trying to get it reconnected. Despite BT admitting there had been a mistake and they are investigating my business has had no internet and as we have a VOIP phone system we had not had our telephone lines. I have made over 32 calls some lasting as long as 2 1/4 hrs (from which the so called manger responsible for sorting out the problems put the phone down on me principally as I had asked, for the fourth time, to speak her manager). Nobody is apparently remotely interested in resolvolving the issue and all this time my business is suffering. It is absolutely shocking they have a monopoly and behave like this despite it being their incompetence. I strongly urge anyone who reads this to never use BT Braoafbsnd if you can help it. |
| |||
| Robert Bickersteth | Central London | BT | 2018-07-02 | |
Been having problems for a while now with my connection dropping out. Used there fault checker on the website. They found the fault and sent an engineer within the hour! WITHIN THE HOUR! new line installed and the cable put into a new place in my living room at my request. Now im not getting any drop outs. My speed has TRIPLED to within 5mb of the 80mb/s im paying for and upload is upto 20mb/s. All sorted and fixed within 4 hours of my initial problem. Cant fault that at all |
| |||
| Simon | Winterton | BT | 2018-07-02 | |
I joined Bt placed order 17 February it took over a month install 5 appointments 3 engineer appointments till it was installed i got an offer from Money saving Expert Martin Lewis Fibre Broadband phone Tv £150 MasterCard £50 cheque cash back its Now July never got the cashback £50 got a Master card to the value of £110 contacted emailed phoned Bt 5 / 6 times or more they tel me their was no such offer i must be stupid when i placed the order i done a Screen capture on PC as proof of offer at the time |
| |||
| Arthur | Norfolk | BT | 2018-07-02 | |
I am in my fifties, so I had a lot of contact with service providers during my life. |
| |||
| Jochen Losch | LONDON | BT | 2018-07-02 | |
Took out 18 month contract , broadband and phone , this included a reward card which I was told would be sent to me , nothing arrived I forgot about the card but had occasion to contact BT about a price increase this was also a surprise as I was also told that the price was fixed for the duration of the contract , not so said B T we reserve the right to increase your fees when we see fit . They also told me that as it was almost six months since I joined them the reward card was now out of time and they would not be sending one also I should have read the terms of the contract , this I'd probably right , but as I was told in the first instance that this would be forwarded to me I took it at face value . I asked for someone from that department to contact me but they totally ignored my request . This has left me with the impression that they do not value individual customers in the slightest , I do not think my association with B T will be permanent one. |
| |||
| Keith | Formby | BT | 2018-07-01 | |
Save Yourself! |
| |||
| mistarico | Glasgow | BT | 2018-07-01 | |
Absolute rubbish. Paying £57 a month and my internet doesn't even work. Used my 4G than ever since getting this pathetic internet, constantly going on and off, refreshing it self every 5 minutes and it's suppose to be the fastest and best internet? What ever. Sick of paying extra on my phone bill because the internet doesn't work for most of the time. |
| |||
| Beckie | UK | BT | 2018-06-30 | |
I took out a new fibre contract in February 2018. The cost was £29.99 a month for 18 months. In June 2018, I received a letter informing me that my monthly payments would be increasing by £2.50 a month in Sptember 2028. This would increase my contract payment to £32.49 a month. The letter also included a weblink to a personalised offer. Following the weblink took me to an 'offer' that would allow me to keep my monthly payments at £29.99 a month, as long as I committed to a new 18 month contract. What a total scam BT. Essentially, they sign a new customer up to a new contract at an agreed price. Four months later, they send the new customer a letter attempting to pressure them into a new 18 month contract, or to have to pay more for their existing contract. I called BT customer services and politely explained that I was unhappy with their letter. I questioned why they were increasing my payments from £29.99 to £32.49, yet would be happy to keep them at £29.99 if I would sign a new 18 month contract with them. I explained that as a new customer, this felt like extortion. There was nothing they would do to help me, so I have no excercised my right to leave my existing contract due to a change of terms. I've now gone to Sky and got the same fibre deal for £25 a month. A saving of £7.50 a month once BT forced price change comes into effect. Thanks for nothing BT. |
| |||
| Will | Bristol | BT | 2018-06-30 | |
I took out a new fibre contract in February 2018. The cost was £29.99 a month for 18 months. In June 2018, I received a letter informing me that my monthly payments would be increasing by £2.50 a month in Sptember 2028. This would increase my contract payment to £32.49 a month. The letter also included a weblink to a personalised offer. Following the weblink took me to an 'offer' that would allow me to keep my monthly payments at £29.99 a month, as long as I committed to a new 18 month contract. What a total scam BT. Essentially, they sign a new customer up to a new contract at an agreed price. Four months later, they send the new customer a letter attempting to pressure them into a new 18 month contract, or to have to pay more for their existing contract. I called BT customer services and politely explained that I was unhappy with their letter. I questioned why they were increasing my payments from £29.99 to £32.49, yet would be happy to keep them at £29.99 if I would sign a new 18 month contract with them. I explained that as a new customer, this felt like extortion. There was nothing they would do to help me, so I have no excercised my right to leave my existing contract due to a change of terms. I've now gone to Sky and got the same fibre deal for £25 a month. A saving of £7.50 a month once BT forced price change comes into effect. Thanks for nothing BT. |
| |||
| Will | Bristol | BT | 2018-06-30 | |
Always dropping out |
| |||
| Rob | West end southampton | BT | 2018-06-30 | |
Worst company ever. will never use them again. had multiple problems with them. never seem to receive important details from them only spam emails selling more more rubbish. they have put my mobile number on someone else's account was receiving details of someone else's order. they had the wrong mobile listed for me. orignal deal should have been 34.99 now they have pumped it up to 38 without telling me of the changes. the staff tell the wrong information. just waited over 18 hours for my internet to come back to be told they placed two orders and once and that's why it had cancelled after being told 3 times before that everthing was fine and they were pushing it though. also was advised by custmomer service to cancel in june when my contract is up now told me its 30 days and ive still got to pay them another bill. had problems with them since January not once offered any form of compensation. just add ridiculous charges everytime because of an issue that they created! |
| |||
| claudia | Bournemouth | BT | 2018-06-29 | |
If I could it would be -* as your service has been absolutely shocking.I have never seen such bad customer service. |
| |||
| Amy/mark Crofts | Manchester | BT | 2018-06-29 | |
What a DREADFUL DREADFUL company, passed from pillar to post with a relatively minor email problem. It’s Thursday night now and this started on Tuesday morning. Now been told I’ll have to wait for 72 hours while the problem is passed to the email team. Un-******believable!!! And to make matters worse, they want an email address to contact me!!!!! It DOESNT WORK!!!!!!!!!!!!! |
| |||
| Caroline Kennett | Kent | BT | 2018-06-28 | |
I had contract with bt for broadband and anytime calls for around £35 a month.I notified them I was moving house and was told a £50 fee was payable which I disputed as the new house was already with bt,told them I was cancelling.Phone call followed saying forget the fee and extend contract for 12 months to Sept 18,January bill arrives for £58 pound and each bill since ranges between 58 and 60 pounds.apparently my discounted contract ended in Jan and my new one is not discounted!,however 3 times I have told them I am leaving and will pay the penalty and 3 times I have been told I should have recieved the discount and it would be credited to account,alas this did not happen and yesterdays call established I was not entitled to any discount but being a loyal customer for 30 years they will give me a new 18 month contract at £42 a month they seemed surprised when I declined.The most expensive £50 I ever saved!Im off |
| |||
| grant | Nairn | BT | 2018-06-28 | |
AWFUL I have to call constantly because my internet stops working throughout the day. I have placed 2 complaints and have called about 4 -5 times this month. I was told that the issue is probably the hub and that I need to order a new contract to receive the hub, I already pay £70 a month for internet that does not work, I will not be tied into a new contract when im very unhappy with the service I currently have. I am expected to pay full price for a service I am not receiving. Not to mention the manager was supposed to call me 4 days ago and never did. The customer service is appalling, stay as far away as possible, this company over charges for products that do not work. STAY AWAYYYY |
| |||
| Sincity | greenwich | BT | 2018-06-28 | |
Got BT broadband for the past 2 years. In the beginning everything was top. Broadband working fine. Smooth transition from TAlk talk but after I gave them 30days cancellation notice it has been the worst month ever. Broadband keeps dropping all the time. Customer service helpdesk waste of time. It has been crutical on my business as I have to be online all the time. |
| |||
| Faiska | London | BT | 2018-06-27 | |
an absolute joke, connection constantly drops out & when do BT test I have fast broadband. All other internet test show poor performance. a bunch of con artist who refuse to fix the problem |
| |||
| Disabled Pensioner | Blackheath | BT | 2018-06-27 | |
I'd avoid. High prices. Often have to reboot the hub to get decent speed. Engineers haven't shown up. Bad call centre experiences. Countless in-contract price rises - I'm sure all legal but really BT, aren't we already paying enough?! It makes me feel sick having to stay with BT due to family pressures for a minor sport that sold out to BT. More price rises announced today :( |
| |||
| BroadbandUser12345 | Bournemouth | BT | 2018-06-26 | |
AWFUL AWFUL AWFUL. We used BT years ago and were messed around so much that we had to get the ombudsman involved and then stopped using BT's services. A few years later...we moved into our house in Feb 2018. After being told by several people that BT were much better now and our new house was only fitted with a BT connection...we just decided it was easiest to use them again. Well, how wrong were we. Firstly they sold us a wrong package...unlimited broadband costs £30ish a month but they signed us up for limited broadband at the same price...and we went unknowing over every month being charged £90-£100. We put a complaint forward for this and they said it would be cancelled immediately and we would be put onto a the new package and sent a free of charge recording box for the inconvenience. Well 3 weeks later and no box..I contact them to be told that no package was cancelled and no new one ordered...meaning we were still being over charged. I spoke to about 6 different people who you had to explain the whole situation to again. 4 people cut me off on live chat and I had the phone put down on me once. Finally after weeks and weeks they have cancelled our packaged and put the new one in. They have offered us....£30 for the inconvenience!!!!?? What an insult. Will NEVER use this company again. |
| |||
| Louisa | ringwood, dorset | BT | 2018-06-26 | |
Can't speak to the broadband speed and reliability as it's not been activated yet, but I expect great things considering the extortionate activation fees they're charging us. |
| |||
| Ceri | Barry | BT | 2018-06-24 | |
DISGUSTING organisation. DO NOT use at any cost. Their charges for customers out of contract should be criminal and their customer care team repeatedly break promises. AVOID. |
| |||
| Elle | UK | BT | 2018-06-23 | |
Terrible Customer Service. Called up countless times to have the 218 pounds they owe me refunded. 4 weeks on and I'm still waiting! |
| |||
| Roy | ILFORD | BT | 2018-06-22 | |
Joined BT from sky on the 23rd April, smooth transition over. However on the 5th June after numerous phone calls to BT about broadband dropping out, not having the channels I was promised and the telephone not working, they said I could cancel penalty free due to being miss-sold. I was offered a good deal with sky therefore I went back. Sky sent me an email on the 5th June telling me that my SKY TV was active and they were doing a working line takeover of my phone number and broadband on the 19th June. BT sent me an email to tell me that my services were ending on the 12th June. I rang sky to make sure the 19th was the correct date and then called BT. BT said that there was no active line takeover and told me to call sky again, I called sky, and they said 100% that they were taking over on the 19th June. I called back BT who again said that this was not the case. They told me to call sky again, which I stupidly did who told me the same thing. I called back BT and they said what they would do is cancel that cancellation of my services for the 12th June and keep them running until the 19th June when I would need to call up and cancel (penalty free still) and they would refund me my money for this month. After checking my BT I could see that this was not done so I called BT again and said its still not cancelled, I kept getting told by different agents (always a different one every time I called, apologising and saying the last advisor was rubbish and that they are amazing and will get this sorted, none did) that the cancellation of the cancellation was done and that my services would continue. On the 12th June, I woke up to find my broadband had gone off. I called BT straight away who apologised that the agent before had not cancelled the cancellation properly so my TV and phone line were still active but broadband wasn’t. They then proceeded to tell me that I could get the broadband turned back on but it would take 2 weeks. Which was ridiculous given that telling them 15 times and it being in my notes that sky were taking over on the 19th. |
| |||
| hayley | sussex | BT | 2018-06-22 | |
Broadband: Over the course of 12 months with BT Broadband we had outages roughly once per month. Additionally, every weekend at some point as well as random other times the service would drop to a very low download speed (1-2mbps). So, it failed to meet speed and reliability expectations/promises. |
| |||
| Kevin | Bristol | BT | 2018-06-21 | |
i am lucky to be able to write this review as i have a 5 minute window of being online before my BT broadband drops out again. |
| |||
| alex | brighton | BT | 2018-06-20 | |
Terrible terrible customer service, I had loads of issues and could only speak to an outsourced office in India who wouldn’t help me, and who refused to give me any other numbers or addresses to complain about my experience |
| |||
| Alice Woodward | London | BT | 2018-06-20 | |
Absolutely disgusted with BT returning customer who was assured i would not have the same issues as last time. They have taken the bad service to a whole new level by billing me for engineer visit after services crashed within 24 hrs of being conected |
| |||
| Hammy | Leven | BT | 2018-06-19 | |
Sainsbury's Gift Card never arrived and they were appalling when I contacted Customer Services. Dreadful Indian Call centre. Junk mail pushing BT Sport every two or three weeks. Prices exploded as soon as contract up. Just spotted small print with days to go I had to opt out not in to BT Sport after free 6 months. Broadband itself was good but when it cut out it was down for hours rather than minutes. I went with them as I needed a new line installing in a new place and they were cheapest for that. But left as soon as contract was up and woukd never go back based on Call Centre service and Gift Card con. |
| |||
| DavidM | Whitehaven | BT | 2018-06-19 | |
got fibre ￡34 per month,worked well for 3 weeks then speed dropped drastically.Bt have fobbed me off for months now and with no real help.My old standard plusnet was better value.This has been their 2nd chanece,I will never use them again |
| |||
| Ian McGeechan | Ayr | BT | 2018-06-18 | |
The only reason they get a 1 star is because you can’t leave 0! Worst customer service I have ever experience! They don’t care about their customers in the slightest! They’ve cause me nothing but issues and stress since signing up! Avoid them like the plague that they are! Their service is substandard anyway, got to hyperoptic and get a much much faster long for a better price!! Absolute joke of a company that I will never be a part of again!! |
| |||
| Craig Fellows | Bristol | BT | 2018-06-18 | |
went with BT to save money on the TalkTalk after five year. BT are absolute rubbish for £30 a month I can get better broadband is like 90's DSL. only 2 Wi-Fi devices working at same time. |
| |||
| shahid ayoub | ashton-under-lyne | BT | 2018-06-18 | |
Shocking absolutely shocking I pay £70 a month for these tv channels and I can’t even watch bbc & itv in hd what’s the point I miss all World Cup what a waste of money and I called customer services for help. The lady on other side put phone down on me never ever again I will change with somethingalse ASAP |
| |||
| Kem | Salisbury | BT | 2018-06-18 | |
Where do I start? Ok, costumer service is shocking. We installed a BT tv box, booted it up and it kept pixelating. After getting onto the phone to them (about a 30min wait) they determined that the connection wasn’t good enough. That’s not good as our house isn’t made of stone, infact the upstairs floor is thin and all the upstairs walls are stud walls. What’s worse is that to move the router to provide the service they promised, they said we had to pay!! Ridiculous! Right, onto speed. I get anywhere from as low as 500kb/s to a high of 14mb/s. For example, I tried to download a package that was 8gbs, this took an hour. Ridiculous!! So overall, it is shocking. Why leave? I hear you ask. Well they’re scummy business practice means that we can’t transfer our emails. So we’re screwed. I put this review up to stop any of you from making the same mistake |
| |||
| Lewis | U.k | BT | 2018-06-18 | |
I transferred to BT Mobile after 14 years with Three. Not only did I get a cheaper deal, but the 4G average is 97mbps compared to Three’s 53mbps. I honestly thought that all providers used the same masts. I’ve had 2 issues with 2 calls to knowledgeable people in the UK! What a difference not having to repeat myself again and again. Both calls were answered quickly and sorted in a single call. I have signed up for BT Plus and Broadband speed is decent for my area. Having double my mobile plan means for workers from home I can tether to my iPhone and get websites uploaded 700% quicker. I still believe the fixed line could be quicker, but overall, very good to have a British brand firmly back in Britain! |
| |||
| Davidson2 | Argyll | BT | 2018-06-16 | |
THIEVES |
| |||
| kris | uk | BT | 2018-06-16 | |
After several calls to chase up a broadbabd fault on Sunday now being told they need to send me a new Hub and that could take 5 days! No reasoning with any of the advisers. Engineer came out this morning reported we needed new router but still hadn't been auctioned when I rang to chase up! In the middle of a house move can't action e mails or transfer monies do they care no they don't. Bet if I rang up as a new customer they'd use next day delivery to get my router to me . It appears that those of us who've been with them for many years get poorer service for our loyalty . Adviser told me once problem was fixed I 'wouldn't regret sticking with BT '. Yes what I'm moving house and there are plenty of other providers in the market place. |
| |||
| Christine | Bradforf | BT | 2018-06-14 | |
If you value your health then don't get into a contractual obligation with these guys. They will hang up on you if they don't like what you are complaining about, they will tell you they'll fix your broadband speed because you've been put on the wrong plan (a cheaper one of course) but they won't, they'll tell you that you'll get a rebate but you won't, they'll tell you they'll call you back but they won't. The most appalling service of all, you will get. They organisation is so chaotic that nobody knows what they're talking about are and everybody is just trying to blag it. One guy kept repeating that my speed is measured in Megabytes/s and another was making drawing comparisons between my 2 years old telephone filter and a 16 years old girl which is supposedly better than a 60 years old women (not sure in what sense)! |
| |||
| Egle B. | MANCHESTER | BT | 2018-06-14 | |
BT Infinity in Postcode MK44 2__ is not workable. The lines from the Cabinet are not only too long to provide Superfast Broadband, the copper is too thin. Can't even support 10Mbps Standard Broadband yet BT will tell you that between 10 and 19Mbps Download is achievable. The BT App asserts that their SpeedTester is the best at assessing line speeds and network capability. Does not compute. OFCOM are paper tigers. |
| |||
| JohnC | Keysoe, Bedfordshire | BT | 2018-06-14 | |
BT customer service is rubbish. I have been without email for almost 2 weeks, have spent hours on the phone over the past 10 days speaking to one call centre or another and been fobbed off each time. Just do what you promise - if you say you are going to resolve my problem and call me back at a specific time then do it! I still have no email after speaking to yet another ‘help’ line person this afternoon who told me there was a problem, I am aware of this but no one seems to know what the problem is or how or when it can be resolved. I am waiting in again for yet another call tomorrow which may or may not happen; if it does then I am pretty sure that my problem will not be resolved. I am paying for a service that I am not receiving and this is unacceptable- do not use them! I have put my email in so that I can submit this review but it is not working - ask BT why! |
| |||
| Sue | Uxbridge | BT | 2018-06-13 | |
Failed to install on the day, ended up with no landline, no broadband for 4 days. Only got it fixed after numerous calls and finally exploding - 15 mins later it works. I register a complaint and I start to get texts from Indian sounding names to my daughters BT mobile (she's 11) about the complaint. I reply to tell them not to use an underage girls number...they send another to that number. In the end I call them and spend an hour to get a miserly £20 back for forf the trouble and a total refusal to reduce a £59 connection fee i.e. it's fine that I should pay full for a botched service and any losses incurred as a result are my problem, they don't care. Also they have totally lost any record that I should have got reward vouchers so I should kiss goodbye to that part of the offer I signed on for. The customer service is shocking. If you want to listen to 'unfortunately' and other trained platitudes but a refusal to do anything, please give them a call. I only moved from Sky as they kept sneaking the price up and at one point even charged me for not having their TV service...so thought i'd try BT. All as bad as each other. |
| |||
| S | Gloucestershire | BT | 2018-06-12 | |
Crap service. My broadband Connection was down for last 17 days and not fixed yet. Yesterday one of the service manager told me it will take another 30 days to be fixed. They want me to pay the bill for last month (for the service that I didn’t receive) I asked to end the contract , they transferred me to a lady from UK office, she threatened me saying if I wanna leave the contract I need to pay £150 + bill. After 1 hour argument I was transferred to a manager. She very simply told me “I don’t know when the network issue will be fixed, According to your contract if you wanna leave us before the contract ends you need to pay £150 if you fail , we will take legal action. Also, she said not to call them back again with the same issue which they been aware of, they will inform me once it’s fixed. There a few essential gadgets in my home need internet connection, ex (my mother’s medical equipment) I asked BT at least to provide me with a temporary dongle so my mother’s medical machines can work. The answer from BT was “sorry we can’t”. Don’t use this company or any of their services. |
| |||
| Kevin | East ham | BT | 2018-06-10 | |
BT is absolutely terrible! We have not been with them any more than 5 months and in that time we have gone through 3 hubs , about 30 phone calls to get the WiFi back on and an under qualified idiot who decides to stick a giant cable through our wall which knocked the front of some of our bricks off!!!!!! I am a teen who has loads of school work to do and for most of it I need the internet, BUT GUESS WHAT....I DONT HAVE ANY INTERNET |
| |||
| Emily fullalove | Preston | BT | 2018-06-10 | |
An absolutely awful company to deal with. I changed to them for their TV and broadband package only after they offered to buy out the remainder of my contract with my existing provider. On swapping, I found out that I was tied in to a contract with my previous provider, so I decided not to go ahead but after informing them they offered to buy out the remainder of the contract and sent confirmation to me that they would do this... then once they had taken over the supply they refused to credit my account. They are not replying to any of my emails now and they won't provide a reference number that I can give to Ofcom to take this further, as they are required to do. I will try to get what I can back from Ofcom but if that doesn't work I will just reclaim six months payments back, which is the maximum I can under the Direct Debit guarantee and walk away. DO NOT TRUST BT!!! Utterly useless! |
| |||
| Jon | Lincoln | BT | 2018-06-09 | |
Ordered a change of address. Two months later and still they haven't moved it. I'm being forced to pay for a service that I cannot use because they are so completely incompetent when you speak to them. Spoken to over 10 advisors who have said a variety of excuses. They don't call you back or give any update. I've never had such a poor experience in my entire life. |
| |||
| Jason | Bath | BT | 2018-06-09 | |
I have had very poor service and have considered moving but reading the comments on here about other providers, it seems the whole industry needs dragging into this century. Have now decided to stay with BT for a while and make a damned nuisance to get my own back for the wasted time and aggravation they have caused me. |
| |||
| Trevor | Leicestershire | BT | 2018-06-08 | |
Absolutely disgraceful. After ringing up many of times about the internet speed and nothing being changed and being told it is fine. I decided to ring up yesterday with customer services putting the phone down after about 20 seconds. But I can say the internet is down more than it is on and would not recommend even if it was free!! Losing internet connection constantly. The worst broadband out there, really is disgusting. DO NOT RECOMMEND!! |
| |||
| Jordan | Stoke-on-Trent | BT | 2018-06-07 | |
Honestly feels like a time machine. Reminds me of dial up internet but then again at least that was reliable. When you can’t even load a 2 minute video never mind a movie on Netflix. Honestly banging my head off the wall would be more helpful then the customer service, this is suppose to be the 21st century! The fact I can’t get higher than 10 mbps is a joke. Then again what do they care ! Not like they read the reviews ! |
| |||
| No | BT | 2018-06-07 | ||
Do not use BT! They charge too much money for an awful service that constantly cuts out. We have been sent 3 replacement routers and NONE of them work. After 5 minutes of using the WiFi the hub decides to restart. Don't even get me started on the weakness of the hub. The speed is dreadful. I can't even stream a 720p HD video without it buffering every few seconds. The customer service is appalling. Don't even bother trying them. Save yourself heartbreak: go for ANY other provider. |
| |||
| Harvey | LONDON | BT | 2018-06-06 | |
Speed of 0.2 MB is the best I have. |
| |||
| Rob Townson | Lane bottom , Burnley | BT | 2018-06-06 | |
Very expensive and uncooperative staff |
| |||
| Safi | Liverpool | BT | 2018-06-05 | |
Couldn’t tell you about the reliability or speed as i have been sat at home for 2 and a half months without wifi. This is the second or third time we have been let down now . Told that an electrician is coming between 8-1:30 so we stayed in from work so that we could get wifi as my daughter has been complaining she has to go to starbucks to do her schooo work etc. Unacceptable no reason and no date for when they are coming just didnt turn up. I have spent about £100 in extra costs on data and starbucks in the last 2 months not ok. |
| |||
| Elliot marsh | Lancashire | BT | 2018-06-05 | |
The week before I reported my issue with BT on the 21st of May I was experiencing slow internet, and constant dropping of internet. The internet was dropping out of connection constantly, and when connected was very slow. The dropping out meant that we could barely use the internet to do anything but browse internet at times. The internet was absolutely dreadful. |
| |||
| Valerie Aylett | Broadstairs, Kent. | BT | 2018-06-04 | |
We moved into a new address and services were scheduled to start 24/5/18 but actually started 4/6/18 because BT did not swop the line over to our name.No TV,phone broadband etc unable to use laptop or printer etc only irritating texts asking if we were happy wit our new service.Phone caller from BT addressed me by my first name which I don’t like and at age 66 find patronising.Avoid BT |
| |||
| Mike D | Altrincham | BT | 2018-06-04 | |
We moved into a new address and services were scheduled to start 24/5/18 but actually started 4/6/18 because BT did not swop the line over to our name.No TV,phone broadband etc unable to use laptop or printer etc only irritating texts asking if we were happy wit our new service.Phone caller from BT addressed me by my first name which I don’t like and at age 66 find patronising.Avoid BT |
| |||
| Mike D | Altrincham | BT | 2018-06-04 | |
Don't bother. |
| |||
| SPIKE | CORNWALL | BT | 2018-06-02 | |
From day 1 of changing to BT business in May 2017 to current date. Is by far the worse provider I have EVER encountered. The customer service is incompetent. Rude, and after 12 months I am still having severe issues! Internet not set up on the date I was promised so had to work from cafes for two months. Then when it did work it was slow, kept flashing orange and dropping out. After several incompetent engineers, several different routers, Extremely rude customer service, never had a correct bill yet! Now they charging me incorrect bill for no internet! Complaints trying to fix the problem but apparently they can’t! So I’m left with no internet at all now! I work from home! Due to health reasons and I have lost business, stress levels have increased and I am still with no unlimited fibre which 12 months a go I was promised the best service ever with BT. I am about to lodge a complaint with ombudsman and starting the process to leave BT. I am anticipating nothing but issues even doing that!! I wish I had never gone to them!!! I thought I was getting a better deal with them!! But the experience has been the worse! If you are thinking of changing DONT go to BT! You will regret it and once they have signed you up! You get nothing they have promised! I am taking this further for misrepresentation. They get 0 for every aspect |
| |||
| Unhappy customer | Surrey | BT | 2018-06-02 | |
Just learnt have been out of contract for 2 years and paying the standard fees and at not time being notifired of comming out of contract |
| |||
| Philip | Thundersley | BT | 2018-06-02 | |
Internet speed is fine, but drops out randomly for anything from a few seconds to a few hours. This can happen very frequently. |
| |||
| J Evans | London UK | BT | 2018-05-31 | |
Stay away from BT! They couldn't install it, when they "did" it cut out for hours & days at a time for the 2 months I suffered them & was slower than sky copper wire broadband. When I cancelled it because they weren't fixing it they want you to pay up the remainder of bill, for a service that doesn't work?! Worst company I've ever dealt with in every aspect. Begging you to all stay away. Please, I don't want anyone else to suffer the same stress. Go with sky cheapest broadband. Going on 5 years I've used them in total & never cuts out n cheap. Avoid BT, you have been warned. PS, non existent customer service, shockingly bad. U think they have SOME customer service, they have NONE! They lure u in & then ur on ur own. Disgusting company & I hope karma is harsh on them. |
| |||
| Thomas | LONDON | BT | 2018-05-31 | |
Bt broadband is great, we have been promised fibre optics for 3 years, and still don’t have it, it goes at 0.3mbps, which sometimes goes upto 1mbps if we are lucky, it has only been down 3 times in the past 2 weeks and has been repaired twice, but still goes down each time after, we pay twice as much as people getting internet that is 200 times the speed. That is why I love BT broadband, thank you for taking the time to read how much I love it. |
| |||
| Lewis | Ditchling | BT | 2018-05-30 | |
Once more we have no phone or internet. Last month it was off for 5 days. We have had continuous problems for the past 3 years. 3 New routers several engineers visits and they still cannot sort it. Rubbish service. Now another 2 days before back on. Not happy at all. Will not be having bt when we move |
| |||
| Stephen kendall | Bradford | BT | 2018-05-30 | |
Really awful customer service from a company that seems incapable of ever getting it right. |
| |||
| John | Leicester | BT | 2018-05-29 | |
Switched from SKY to BT, WORST mistake ever.Same problems as other comments such as we need to send an engineer as the problem is at my end. That was just a week after installation. Changed back to SKY never had a problem since. They also charged me for canceling my contract early for something they could not supply. Very rude and useless customer service. |
| |||
| Ian | Burntisland | BT | 2018-05-29 | |
Where is the 0 stars rating, cut of my business broadband because they made a mistake! and weeks later still waiting. complaints department is manned by pond scum |
| |||
| Leanne | Corfe Castle | BT | 2018-05-25 | |
I HATE BT SO MUCH!!! Its so slow and when the Bt man came to my house to check the speed he made it even worse. Its a massive waste of money and I would recommend you to never ever use your money on Bt because its trash!!! |
| |||
| Sian | Wales | BT | 2018-05-23 | |
I play video games during my spare time and I have several devices connected at once with no drop in speed, I am able to download large video game files from my ps4 very fast, I am shocked everyone else on these sites give BT stick for little problems that cab be solved easily, the engineer for me came earlier than was meant to, I even got sent a second router as a spare, any queries I have I phone up and get assistance instantly with very polite customer service, I cant be more thankful to BT, People should 100% give BT a go, Infinity 2 package is the dream. |
| |||
| Charles | London | BT | 2018-05-22 | |
I switched from Sky to BT after 2 years of good service with Sky for what I thought was a better deal and had a 3 month nightmare as the connection failed every few days for 1 or more days and I spent hours on the phone while they tested the line only to conclude every time that there was a problem at my property and they would have to send an engineer out. When the engineer came he could find no problem, but more often than not the service resumed again and they said there was a problem at the exchange which they had just fixed. They sent me a new router after one call saying the problem was with that but it was not. Meantime when the service was working the download speed was always abysmal, which they said was because it was over the phone line and 3 miles from the exchange, but I countered that with Sky I had 2 years of good bandwidth as well as zero service interruption. After 3 months I got them to agree that the service was inadequate and I am currently exiting the 2 year £30 per month contract with them to go back to Sky, which will cost me £35 for broadband and TV. Interestingly BT are also playing a game in these contracts where they say 'up to' a certain speed but when the service is crap they say that contractually there is no minimum bandwidth agreement. They could have held me to contract on that basis but as it happened I also had the zero service days, which they couldn't duck out of. In my opinion you should avoid BT, and in my case it was only the hotspot nearby that kept me connected most of the time at all, though that service itself would come and go. Luckily I was not working from home otherwise it would have been very difficult and I would have spent a lot of money getting data through my mobile provider. BT? Never again thanks. |
| |||
| Greg | Tarrant Rushton | BT | 2018-05-21 | |
Hi everyone, |
| |||
| Alex | Erith | BT | 2018-05-21 | |
I have to re start several times each day as the system cuts out |
| |||
| ali | herefordshire | BT | 2018-05-21 | |
Never again BT, I’m an/was a new customer to BT they “delivered” my service .. no functional of cause now a 1 ½ week later it is still not working .. calling to cancel now |
| |||
| Claus Petersen | Brentwood | BT | 2018-05-18 | |
BT is the worst service provider I ever dealt with. I am paying for nothing, Although, I have a BT broadband at home, but I have to connect my PC to my phones network using personal Hotspot. I have been with them for more than two and half years, they not letting me to leave their rubbish service, they have a very bad customer services they do not care about their customer, they looks they know nothing about the service except that related to money. They over charge their customer without letting them know, they should understand people are not free to phone them up frequently asking foe explanations and reporting problems. last week I phoned them many times reporting problems and overcharging. They are a big lair, they told me that the engineer will come on Saturday to fix the problem, I was waiting him all the day, but he did not come, when I phoned them, they said he came on Friday and he fixed the problem, but actually I have not noticed any improvement, I gave them few weeks time, but it still as it was, when I asked them to resend the engineer they said they will charge 120 pounds. |
| |||
| Salar Mahmood | Burton on Trent | BT | 2018-05-15 | |
I had been with BT for 5+ years. Their service was alright as long as you paid them. When I tried leaving them they threatened me with a £400 fine. I pleaded with them saying that the only reason I am leaving them is because their Internet broadband is very slow in my new property after I moved house. They refused to listen. They constantly threaten over the phone. I have now opened a case with the ombudsman. I have learnt that it takes 8 weeks before Ombudsman opens a case against BT so I am patiently waiting without giving up. I have since moved to Virgin and their internet connection is so fast! Wish I had moved away earlier. |
| |||
| Vijaya Koganti | Dartford | BT | 2018-05-15 | |
quite bad because the wifi always cuts out and starts flashing yellow and takes like an hour or longer to start again and for the light to turn blue but most of the time its good internet and speed |
| |||
| grace | portsmouth | BT | 2018-05-15 | |
Absolutely terrible service. From what used to be a very reliable brand, this is now one of the worst. For the past 4 years I have had nothing but issues with BT broadband. Along with BT Sport my month bill is just shy of £70 per MONTH! With that I get a maximum speed of around 4mbs. That is a 10th of what it should be. I am constantly resetting the router. |
| |||
| Darren | Dartf | BT | 2018-05-15 | |
Having been a customer with bt for several years, I've finally lost all patience with their unreliable broadband and poor customer service. I wouldn't normally be leaving such a poor review but the last straw was when they cut my broadband off a day earlier than agreed, and after trying for over an hour to get the issue sorted with their customer service team I gave up. Throughout my broadband contract I noticed a definite drop in speeds at peak times, to the extent that basic online music and videos would be continuously interrupted despite me subscribing to their fastest, unlimited package. Numerous contacts with their customer service was unable to fix this so i gave up. |
| |||
| Barry | Carrickfergus | BT | 2018-05-14 | |
Absolutely TERRIBLE service. We set up a cloud phone with bt. We then discovered bt internet was not available in our area. We cancelled but they kept charging us for over a year, we spent hours on the phone. We originally ported our number to bt from talk talk. After trying to port our number to a new service that could run with fibre optic they would not allow us to have our phone number back which we have been using for 6 years. Again we spent hours on the phone along with our new supplier trying to get the number. I even had one of the team members laugh done the phone at me. They have been holding our number ransom ever since. This service has been disgraceful. Avoid BT like the plague. Cannot stress this enough. |
| |||
| Nicola | London | BT | 2018-05-14 | |
Broadband and mobile phone reliable. Poor customer contact. |
| |||
| Yolande Smith | Cambridge | BT | 2018-05-14 | |
BT have been absolutely awful for the past year, both in terms of wifi connection and actual customer service. We are a group of 4 students and more often than not we cannot have more than 2 of us using the wifi. Their customer service is absolutely appalling and it is very clear they do not care about their customers one bit. They were meant to return after they tried to install the broadband and realised they couldn't not install it properly as they could not access the required room but then never returned. Since then we have reported issues on numerous occasions, and on one of these occasions they said they would send an engineer out the next day, which never happened. When asked about it it turned out they hadn't communicated between themselves and the required engineer. In the past 24 hours we were promised a phone call back at 5pm which never happened, to which our account holder rang them and once again they didn't have a note of this. The man she spoke to said he would call her back in 5minutes which once again, never happened. It is absolutely ridiculous how little they care about their customers and how time and time again they attempt to charge us extra just for them to actually do their job correct. They frequently try to play the "number of devices" card against us but considering the wifi is awful even when there are only 2 of us in the house or if one individual using the internet at like 2am this is definitely not the case. We struggle to access our university website and use articles that are required for our assessments and this should not be the case. Do not go with BT. Last year I was with plusnet, paying far less, with the same number of people/devices in the house and getting far better connection. |
| |||
| Stella Murray | Reading | BT | 2018-05-13 | |
BT diserve ratings |
| |||
| Johnny | london | BT | 2018-05-12 | |
Paying for Infinity - actualy getting Infinity some of the time, have contacted BT, however speed always improves for a while when BT contacted., then variable again. |
| |||
| D W L | Cornwall | BT | 2018-05-12 | |
I've had many connections before this one and out of all of them BT is defiantly the worst. When first looking at the connection it looked like a big upgrade from the other connections I’ve had in the past, but it was a complete lie. Although the connection is reasonably fast most of the time, it shuts down and has trouble connecting at the worst of times which is 10x worse considering I’m an avid gamer. Even fixing the connection is more trouble than its worth with it taking about half an hour to get it back up and working properly again. The amount of inconvenience this broadband has caused me is unbelievable and I recommend looking for literally any other service provider. |
| |||
| G | G | BT | 2018-05-12 | |
WiFi drops out every time it rains and is unreliable. It's been 5 months and it's still not fixed. |
| |||
| Masud | Birmingham | BT | 2018-05-11 | |
Tried to switch to paperless billing as BT charges £2.50 per month for paper bills. Went online, clicked the option to switch billing method yet the paper bills and charges keep on coming. Have to call every month to get them to credit the charge but they seem incapable or unwilling to fix this problem. |
| |||
| keith | Edinburgh | BT | 2018-05-11 | |
First of all, read reviews on different sites before switching to BT! You will very likely decide not to! |
| |||
| Sergey | London | BT | 2018-05-09 | |
Why didn’t I read these reviews first. The broadband service is the worst I have ever experienced. Slow connection, poor wireless range, constantly drops the connection. I’ve been over 24 hours without a connection once but BT denied there was an issue. The Home Hub is probably the worst piece of kit I have ever used, not does it work with any decent router in modem only mode. Plus not compatible with Apple AirPort Extreme or Express. I tried to cancel my account just outside 14 days and they said it would cost me nearly £900 in fees, despite me having first reported the problems inside the 14 days. They are truely truely terrible and I can’t wait for the day I can leave them for good. Please don’t be tempted by any of their deals as it really isn’t worth the pain. |
| |||
| Ben J | Manchester | BT | 2018-05-08 | |
Where ever I go in my day I have pretty reliable service on my phone be it 4G or work broadband. I come home and I have to wait for everything I need to do online. I’m on the fastest BT ranking but cannot change it due to its Connection to a business account. I always know I’m getting close to home or I’m on the home broadband because my phone slows down. Not only that I get the joy of casually of having to wait for my Rueter to reboot for five times in one evening. Favourite thing when that happens. I sometimes switch my phone to 4G from my own Wi-Fi connection because it’s faster. |
| |||
| SierraRomeo | Aston, Henley-on-Thames | BT | 2018-05-04 | |
Horrendous company, all they care about is getting you to close off your complaint. The BT tv box and service is terrible, there broadband is slow there customer service is absolutely ridiculous . They are the worst company I have had any dealings with , by far . Terrible terrible terrible. |
| |||
| Mavena | March | BT | 2018-05-03 | |
I have been with BT now for 3 months on the 76 mbps fibre package and are more than happy with their service. I have constantly checked speeds and all are in excess of 72 mbps, no matter what time of day. I had one minor issue with the landline at the start, however this was resolved quickly and easily. I have previously had fibre contracts with Plusnet (quite good although streaming tended to stutter) and Vodafone (avoid!). BT are not the cheapest but I firmly believe that you get what you pay for. Overall I am very satisfied with BT fibre. |
| |||
| Neil | Hinckley | BT | 2018-05-03 | |
Bt told me and sent me my speed would be no less than 42 mb download speed its only 13.4 whats going on phone customer service said you are on wireless my wife is the same she is on cable he is having a joke. BT sort it or i am off. |
| |||
| william capewell | Tipton | BT | 2018-05-02 | |
VERY unhappy with BT, 3 times arranged for an engineer to come out to my house to solve a problem and ALL 3 times I have received a text message the day before saying they and found and RESOLVED the problem. Which after ALL 3 times the internet still has been the same. UNFORTUNETLY BT is the only broadband I can get in my area or I would have changed by now. BT I hope you read this and good luck getting a payment from me untill my internet is sorted. |
| |||
| Lucy Clarke | Welshpool | BT | 2018-05-02 | |
Always turning off and is never up to the normal speed |
| |||
| Jordan Neale | Tipton | BT | 2018-05-01 | |
where do I begin really really unprofessional ive had my wifi box for 3 week still haven't used get put frew to 3 to 4 people must of them don't have a clue they tell lies they take loads amount of money out of your bank so your left with a massive overdraft still leaving u in limbo quick to grap your money then to help u a warning before u go with these don't go with them its a scam for your money go with sky ive changed over and its brilliante these are a joke mr Jonathon dixon |
| |||
| jonathon | great clifton | BT | 2018-05-01 | |
Set up a house move well in advance |
| |||
| Steve Major | South Derbyshire | BT | 2018-05-01 | |
Rubbish services, it wasn’t like this before 4-5 months (at least broadband speed was good), suddenly their broadband service is degraded; customer service of complaint & technical teams - I had worst experiences from them. They just interested in closing open tickets, the funny part is - their website test always show your connection is stable, (just imagine when your connection is dropped you will not be able to perform test so you can’t test and when you are on, you will test and it always show stable connection!!!) i am having broadband connection dropping issues from last few months and they are not able to fix it after so many complaints (i have many complaints raised!!!), official complaint also doesn’t make any difference to them, recently i have called them to cancel service and told them i am moving to another service provider, the person whom i was talking was only interested in telling me how other service provider is not good rather than listening me what problems i am having and how to resolve it, the reason i think they are not losing anything so they don’t care about customer. And if this is the attitude they have I rather take 2nd grade broadband services from other service provider that listens and care about customers rather than arrogant provider like BT, and I am sure there will be many-many customers who will think this way and one day BT will feel impact. |
| |||
| Vipin | Wokingham | BT | 2018-04-30 | |
Just rubbish internet. Very low speed, stops working every 15 minutes (I have to constantly reconnect, restart my router etc) and the customer service is horrendous. They also randomly up the price on the contract without letting you know. DO NOT USE THEM. |
| |||
| Adelina | Manchester | BT | 2018-04-28 | |
This company is dodge and unreliable. |
| |||
| Javad | Birmingham | BT | 2018-04-27 | |
overpriced slow unreliable broadband, would not recomend |
| |||
| zak | guildford | BT | 2018-04-26 | |
The router came 2 days earlier than it was supposed to. The internet was activated the day it was supposed to. The speeds are great all day. Customer service was polite. It seems BT has turned a corner, at least in my case... |
| |||
| Foivos | London | BT | 2018-04-26 | |
I have been with BT for over 8 years. My issues began when I tried to leave them. They threatened me with a £400 fine for breaking contract. In the end I had to write to the top officials in BT to get my contract cancelled without a fine. I am with Virgin now and a much happier customer. |
| |||
| Vijaya Koganti | Bexley | BT | 2018-04-26 | |
Extremely poor customer service, ridiculously slow connection, seemingly impossible to speak with anyone that can resolve an issue. |
| |||
| T Jones | London | BT | 2018-04-25 | |
My experience is that BTs customer service is shocking in fact it is non existent. I have recently switched to them for fibre bb and they have not fulfilled their promises despite much time spent chasing. Judging by all the negative reviews on here, im not the only one that is disappointed with them but they seem to have a dont care attitude! |
| |||
| Suzie | Chester | BT | 2018-04-23 | |
As broadband providers go, BT is really not that bad. The router they supply is pretty good and is dual band so currently using the 5ghz band and get an excellent wi-fi signal. |
| |||
| Gary Ryan | Great Yarmouth | BT | 2018-04-22 | |
BT couldn't provide us with a stable and good quality wireless connection even though I am sitting and working on a computer 5m away from the BT box and there are no obstacles between us. If they told me immediately that they can guarantee ONLY CABLE connection I would have made my decision but instead they kept on connecting me from one call centre to the other and I kept on spending hours talking to, sometimes very kind but powerless advisors but sometimes to very manipulative and limiting advisors. In 6 MONTHS on the phone with BT I spent hours trying to make BT broadband work decently but in the end, it DIDN"T. In the end they offered me 30 pounds to, practically shut up or find another provider but they wouldn't let me out of the contract. They wanted me to pay up until the end of the contract. INCOMPETENT CROOKS! |
| |||
| Tatiana | Fulham, London | BT | 2018-04-20 | |
BT Group (the holding company which also includes Plusnet and EE) is a virtual monopoly that has very poor customer service coupled with a company that couldn't care less. The website is a complicated mess that hides what you want to find out. It is deliberately designed to sell you more and pretend they're great. ?? |
| |||
| Pete | East Yorks | BT | 2018-04-17 | |
I tried for the last 2 days to place a fibre broadband talking to the sales team over the phone as well as doing it online. On all my attempts I was told either that it isn't available in my area or BT has a system issue with checking. Today I see that they have put the prices up. When again I did online chat as well as talking on the phone after going being passed to 4 BT customer team members eventually I went to BT assist team and then told that I could have the fibre but need to pay the increased new price.Eventhough I have evidence to support (chat emails) that it was their system and online form issue stopped me from having it at lower price, the BT team wasn't interested listen and was more or less telling that it was my fault. My experience with BT on this occasion was terrible I won't recommend them for anyone. |
| |||
| Siva | Herts | BT | 2018-04-17 | |
Please do not sign up with BT. Was going to switch so signed to their service. BEFORE installation they took over £200 off me. When I decided to cancel before my service had started I have been unable to get this money back. They have had £208 from me which they won't repay me despite them saying several times they owe it me. Nightmare company. Avoid at all costs. |
| |||
| Diana Smith | Derby | BT | 2018-04-17 | |
Woul not come back to BT if you paid me. Shocking in every aspect. They don't even understand their own bills and make charges up as they go along. Avoid if you can! |
| |||
| Kelseyoh | Barrow-in-furness | BT | 2018-04-17 | |
Having recently upgraded to BTinfinity, the guest wifi service is terrible. Only when you set up the guest wifi will you see it is branded BT, NOT your company. But using it is awful, even if you want to only use email, users must open a web page of BT advertising before getting a connection. |
| |||
| Eric Strudwick | Essex | BT | 2018-04-16 | |
absolutely disgusting customer service, taking over a month to speak to appropriate people within organisation due to poor service in the first place. Get the feeling they are taking customers for granted! |
| |||
| sam | dorset | BT | 2018-04-16 | |
I had BT for a month,I received first bill with EXTRA charges £190 only god knows what for, straight cancelled what cost me £500, avoid BT seriously |
| |||
| Lena | BT | 2018-04-16 | ||
I'm currently with talktalk at 76mbs. I decided to switch to BT but the online service would only offer me slow internet. I was called by a customer representative who asked to perform a credit check before anything else. I know that my credit is fine, but following the check all they could offer me was the slow service - apparently the 76mbs is not available in my area - even though this is what talktalk provide! The CSR told me they may be able to upgrade me once i had switched. So my credit has been pinged for no apparent reason. BT just seem so backwards. |
| |||
| Sam | Rhoose | BT | 2018-04-16 | |
Paid for Fibre broadband and still slow and patchy - very frustrating service |
| |||
| Jo ROGERSON | WA13 9TE | BT | 2018-04-15 | |
Without a doubt the worst service I have ever been provided. Internet speed is so slow I actually leave the house if I need to do work, consistently drops. When trying to contact them you get put through to people reading a script having no clue what to do and nothing gets resolved. Appalling utterly appalling...leaving them and going back to Virgin. |
| |||
| Loren | Surrey | BT | 2018-04-13 | |
Absolutely shocking, bad customer service and make it so you don’t get your package on the right day and to top it all off they make it so your internet is terrible in the day and say you bought 8mbps your would get about 500kbps DO NOT BUY |
| |||
| Ollie | Hertfordshire | BT | 2018-04-11 | |
Shocking service. Customer service is only helpful for textbook problems. Still awaiting my gift card, which is what enticed me as oppose to going to another provider! Will be cancelling the whole families packages as they end their contacts. Clearly don’t value there customers at all. Moved my partner to virgin and was sent the equipment and I set it up within 3 days of ordering! And best bit is it is half the price for twice the speed!!! |
| |||
| Em | Nottingham | BT | 2018-04-10 | |
I do not understand, how people can give such negative opinions about BT. After a several years horror with TalkTalk, switched to BT, and what? Everything works fine and smooth. Expected arround 26-30 Mbs down, got 51 constant speed as promised for BT Infinity 52! It is now 20 days from switch date. So, I adviced my son in law to switch as well! He did it and what??? ...happy, speed as promised 51 on every test. Before switch I've got 10 to 16 from promised 76 Mbs. Disconnections twice a day, nightmare!!!TalkTalk always said and had an excuse, that this must have been a line problem, or router fault. Liars!!! This was a total waste of money and time with previous broadband provider, just excuses and apologies, never got a concrete advise! Call centre - rubbish, you are talking with Delhi. Chat rubbish, always problem to connect! At BT, you can do most things via www. They inform you via email, about every single issue. I do not gloryfy BT, but it is much better option, than TalkTalk and to be honest, other broadband providers, as I had to do with some of them earlier. |
| |||
| Marek | Prestonpans | BT | 2018-04-10 | |
Without a doubt the worst service I've ever had. Constant drop outs, and speed below 1mb/s. I've been complaining for over a year about the connection quality and still nothing has been done. Call center staff give you a different excuse depending on the day, engineers have not turned up to 5 appointments. I wouldn't use BT services if they were free. |
| |||
| Chris | Swansea | BT | 2018-04-10 | |
WHAT AN APPALLING COMPANY!! |
| |||
| Kimberley | Cotswolds | BT | 2018-04-08 | |
5 Routers Later Connection Still Drops |
| |||
| Alex | Dartford | BT | 2018-04-08 | |
Rang bt to request name change was informed or cas kr be changed due to having a credit check in that name. I can change my name with passport office mortgage and bank among many other credit accounts I hold. BT need to be more sympathetic and understanding and respect and individuals wish. Imagine shocking circumstances had occurred to that person and they cannot bear to see that name shame on your outdated and harsh service |
| |||
| Anne Hopkins | Swinton | BT | 2018-04-07 | |
WORST BROADBAND EVER!!!!!!! |
| |||
| SF | Runcorn | BT | 2018-04-06 | |
They keep putting the price up without telling me, what a shower of crooks. |
| |||
| Ron | Glasow | BT | 2018-04-05 | |
Bt broadband from BT does not do what it says it will i was offered up to 32mg speed and yet i have never got over 25mg |
| |||
| rawstron | bude cornwall | BT | 2018-04-04 | |
It was reported that BT loses broadband customers over other providers (the Financial Times) and here is why! |
| |||
| Charlie | leicester | BT | 2018-04-02 | |
Signing up to the contract in the first place was easy, at the time only ADSL was abailable, at 20 MBps. I knew I couldn't get better than this at the time, but BT still tried to push a speedier and more expensive package on me. This package worked fine, but once the contract expired, and, I suspect as fibre became available, I recorded speeds of as low as 2 MBps. As we were out of contract, I'm now paying £47 per month for this. Tried to upgrade to fibre through BT, only to find that fibre is available for £29 per month to new customers but £53 per month to me!!!! |
| |||
| Jo | Cheshire | BT | 2018-04-02 | |
Bt have the worst customer service I have ever seen or heard have, the WiFi is so poor we have to use our mobile data |
| |||
| Ben | Coleraine | BT | 2018-04-02 | |
I'm looking at all these reviews and can't believe it...you would think no one is happy with BT!...well I am! I know they are not the cheapest, and you can always see a cheaper deal somewhere, but sometimes the devil you know is the best options. Other than a lower speed [30mg]than expected, I am more than happy with my broadband/phone service. If the day ever comes when I am not, I will look around but not use the reviews on this site for reference as they are not a reflection of the true situation with any provider. |
| |||
| Jar Bancroft | Keighley | BT | 2018-04-02 | |
5 weeks of stress, cancelled contract by BT, reason? Still don’t know, engineer failed to turn up, numerous calls to BT, promised the world, of course it never happens. |
| |||
| Jo hyde | Bucks | BT | 2018-04-01 | |
I would never recommend you to anybody. If I'm late with a payment you go crazy but it's ok for me to wait 5 days for an engineer.never would recommend you, infact I would go out of my way to tell anybody not to make my mistake. Worst service ever,slow internet. Joke. SERIOUSLY THE SPEED IS A JOKE. STAY AWAY FROM BT. |
| |||
| Max | BT | 2018-03-30 | ||
Months of problems with low speed. Get different advise each time I ring. Did stumble across a BT forum and the teckie guys were helpful but service has dipped again. Frustrating |
| |||
| Lorraine | Leyland | BT | 2018-03-28 | |
Tried to order broadband & phone on 2nd March with delivery/engineers vist booked for 19th. Broadband cancelled by BT with no explanation. Re-ordered with phone & BB to be installed 23rd March. BB cancelled again. Reordered for 3rd April. Exixting phone & BB disconnected on 23rd March. BB still scheduled for 3rd April, no phone until 5th April. |
| |||
| Dave | Cambridgeshire | BT | 2018-03-28 | |
Horrible service, taking ages to install broadband. Failed installation, cancelled order three times, previous broadband disconnected now without broadband at all. Always try to blame others. Keep on promising someone gonna call you back but nothing. What a waste of time will be cancelling my order ang going back to Sky! |
| |||
| James | London | BT | 2018-03-27 | |
4th complaint in 3 months |
| |||
| Jayne | Glasgow | BT | 2018-03-26 | |
Never had any problems with our BT broadband. Reliable, very quick and unlimited downloads. Cost was a bit higher than elsewhere but worth it in my opinion. |
| |||
| Steph | Worcester | BT | 2018-03-25 | |
Absolutely terrible customer service. Was overcharged on a bill and was promised a refund - this wasn't processed so rang again and was told this would be reflected in following bill - it wasn't and in the end I had to chase up 3 times. Now waiting to see if refund comes through. Won't be staying when contract ends. |
| |||
| Tom | York | BT | 2018-03-25 | |
I switched my internet provider from Sky to BT two months ago and I have nothing but problems with the reliability of the connection and the service I receive. The internet connection drops out and I get very low speeds to the point where I cannot open a web page! In the 6 years with Sky I never had any problems with connection or any cause to call customer services. |
| |||
| Reluctant customer | Leicester | BT | 2018-03-25 | |
Most expensive internet provider in the country with 42.99 for brodband and line rental and stupidly expensive call charges. |
| |||
| NOT HAPPY CUSTOMER | BT | 2018-03-24 | ||
I am BT customer for a number of years. My problem with the service is: |
| |||
| Ahmed | Romford | BT | 2018-03-24 | |
Absolutely atrocious. They do not give a damn about the rubbish service they provide or the inconvenience and stress caused to the customer. Avoid at all costs and use a competitor. Three weeks after having equipment delivered we are still without tv channels or adequate WiFi. We have taken days off work at cost to us, for various engineers to come out. They haven’t fixed the problem but BT have still charged us £54.00. We have called customer services at least 15 times, again at cost to us. They refuse to compensate us for wages and time lost or refund us the £54.00 they have charged us for services they haven’t provided. This is actually fraud but again they don’t give a damn. Direct debit now cancelled and equipment going in the bin! |
| |||
| Richard Smith | Burstow | BT | 2018-03-24 | |
They are just about making money and increasing charges. They continually increase the cost and tell you they can’t reduce it, yet they offer new customers cheap deals. They make it difficult to exit their contract and if you change anything your 18 month contract automatically renews. This industry needs regulating it is disgraceful how they operate. These are meant to be industry leaders. |
| |||
| Richard Ball | Rossendale | BT | 2018-03-24 | |
I have just had to cancel a new package with another provider because BT made it too uncomfortable for me to cancel my existing one which has been giving me ongoing problems. Basically the people i spoke to found it neccesary to CROSS EXAMINE me about why i am cancelling and asked questions about my new package with no regard to how this made me feel resulting in me having an ANXIETY ATTACK. For now i am stuck with BT as my broadband provider until i at least have taken advice on how to deal with this upset in a stress free way |
| |||
| Matthew Rance | Wootton Bassett | BT | 2018-03-23 | |
Shocking service, took five weeks to install broadband. Failed installation 4 times, cancelled same day twice, always try to blame others. Management unempowered to resolve customer issues of their making. Regret using. |
| |||
| Adrian | Looe | BT | 2018-03-23 | |
A total waste of time,complete rip off. Far to expensive ,soon as connected price goes up. Have changed to talktalk all good half the price with free 24/7 phone calls. B t cant even get my address correct I stopped final dd payment been sending final bill to the wrong address insisting I used to live there, want to charge me £7.50 laye payment fee for their mistake. Been getting phone calls from aragant women who insist bill must be paid now, give us card no, no way baby. B t is one of if not the worst company I have ever dealt with. May they go bust soon.Do not deal with them. |
| |||
| John | Hailsham East Sussex | BT | 2018-03-22 | |
BT provides the worst service I ever received in this world. They left me with nearly no broadband for 3 month sending me engineers that decided that there was an internal fault in my wiring. Everybody knows that they are responsible to deliver a signal to the first junction box in the house and everybody knows that with all other wiring disconnected it should work. Not with BT after numerous calls, chats, letters, they only found that they want to charge me for their engineers visits. I closed direct debit for them after three months with no internet but horrifying bills. I went to another provider and from the next day onwards I had a superb signal and no worries except BT chasing me now to pay their unjustified bills. |
| |||
| R. Busch | London | BT | 2018-03-21 | |
If I could give this company 0 stars I would. |
| |||
| Victoria Martin | Peeblesshire | BT | 2018-03-21 | |
Was with Virgin left for BT, BIG mistake, wrong TV box sent, got that sorted, then the major problems started, tv and broadband constantly dropping when phone rings, all efforts to fix blamed on my side so I will need to pay for an engineer. Read reviews of other peoples problem with BT and found that my problem was common. Phoned BT and on chat lines so many times. |
| |||
| pat | greenock | BT | 2018-03-19 | |
DO NOT USE BT!!! - If you even consider using their service, DON'T!!!! Please - if you are looking at broadband and are reading this, take it from my first hand personal experience that these criminals want your money and nothing more!! I had signed a contract with BT and it took them 3 months.... 3 MONTHS to actually get the internet to work, this involved calls nearly everyday of which the representative on each occasion had no idea that I had called the day before and made me go through the same steps every time to check my broadband was working then said "call tomorrow and see if it repairs the issue". They made me do this for weeks! Then said they had sent out hardware which they hadn't as each time I called, the representative then told me that nothing had been sent and they themselves would send out the hardware... that took 3 attempts. Had I have wasted as much of their time as they had of mine I am sure they would charge me for that too!! |
| |||
| Bob | West Sussex | BT | 2018-03-19 | |
Dreadfully slow speed |
| |||
| Martin Swainson | Lynsted Kent | BT | 2018-03-18 | |
Never in my life have I experienced such poor service from any business I have dealt with. But I now understand why BT is worth billions because they charge you extraordinary rates and offer you a sub-par service (and I haven't been connected to anything yet). First of all I ordered my package on the 17th February, now its 18th March and I still haven't been connected to the internet.At the 27th February a engineer named John came round , he gave me the wrong advice, did nothing and left (his advice wasted a week of my time chasing loose ends regarding the internal wiring within my home, which is work I realised now he should of done). On the 5th March an engineer named Len also came to my home and did absolutely nothing and left. On the 9th March an engineer supposedly was at my property but she/he didn't even bother calling or knocking , she/he just took a picture of my house and left. On the 16th March , finally an engineer did his job properly and wired my home internally. Now all that is left is the external work, an engineer on the 16th March was supposedly meant to come but the person didn't. |
| |||
| Al | North-West London | BT | 2018-03-18 | |
Shocking service, previously with sky who I left because of cost, BT infinity is supposed to be great but the internet suffers in drops constantly, the fault was reported and an engineer booked who failed to arrive, I called BT to ask where the engineer was and was told that it had been cancelled due to having been looked at by another team from BT who found no fault funny that as when I was on the phone to BT the internet failed again! no email, text or call to tell me that it had been cancelled, so please save yourself stress and time and go elsewhere, BT has now been cancelled after only 2 months without any penalties due to them admitting that they are useless. |
| |||
| D white | Trowbridge | BT | 2018-03-17 | |
Disgraceful service. Order placed in early dec and no connection in mid March . I have formally complained and been put into "intensive Care". This involves an off shore person calling me with incoherent updates every week using technical jargon that they are reading off of a screen, and nothing now happens automatically and requires human intervention which doesn't happen. So, step 2 gets completed and step 3 doesn't get initiated until I get on the phone and chase. I have wasted 8 days off of work, and am drained. Dreadful, dreadful service especially the offshore "intensive care " team. I am cancelling my order without getting connected, after around 30 phone calls and 8 days off of work I am drained by it. The regulator should revoke their licence. |
| |||
| Kevin Parker | Herefordshire | BT | 2018-03-16 | |
Do not sign up to BT they will take your money and not give you what you are paying for. forget customer services they are a waste of space. they will give you features you dont want and charge more and be unable to do anything about it. Sky are a million miles better and will move back as soon as possible. was grossly misold the product and am very very unhappy. will never use or trust BT again. |
| |||
| david bray | Stoke on Trent | BT | 2018-03-15 | |
AWFUL , signed up to a broadband deal which was advertised to include 18 months free bt sport , they then didn't honor it and blamed me for not ordering it right when i followed the link and it was plastered all over the screen stating i would get it. they then said they would give me ten pounds goodwill which was not good enough as i moved from sky which was cheaper to get this bt sport deal. awful customer service. |
| |||
| Craig | Weston-super-Mare | BT | 2018-03-15 | |
I'm very very disappointed since I've joined bt I'm spending £31 on only broadband yet I've been over charged a few times which was bt fault and claims its a mistake!and due to that I ended up getting debts from the bank each time. Costumer services always give you different information .I also have waisted allot of monthly minutes on just contacting bt. You are losing a jenuinly lovely costumer who quiet frankly had enough and will be thinking of cancelling contract. |
| |||
| Aya | Newport | BT | 2018-03-15 | |
BT Infinity is a waste of time, energy and money. They are incapable of delivering on their own contract terms. Dismissive, rude and obnoxious customer service when trying to complain and escalate unresolved issues. Stay well away if you actually want any kind of decent service. |
| |||
| M B | London | BT | 2018-03-14 | |
As my current BT broadband/calls package is costing £37.99pm, I checked on BT website to find that "new customers" can get the package for £24.99. So I used the online chat - after a very long wait for an adviser - to ask if I could get a cheaper deal (or quit BT!). Eventually was rung and passed over to a sales adviser to whom I complained I felt I was paying too much and what better deal could he offer. He first offered a contract which was only £6 cheaper, then when I prevaricated he offered a 2 yr contract at £29pm - but only if I placed the order there and then (altho I would have 14 days to cancel on receipt of their confirming email). It was stated that if I didn't take the deal today, there was no guarantee it would be available on a subsequent enquiry!! Needless to say, I told him I was going to explore a different provider, and I hung up!! Bully boy tactics I will not abide. |
| |||
| M Simmonds | Midsomer Norton | BT | 2018-03-14 | |
Oh...dear...a month ago my internet went offline. Engineer came out then it took a week to fix. A month later its down again. Call for engineer first meeting missed, arrange another, that was also missed too! Called to find out whats going on only to find put problem with exchange and ports...not acceptable. Its still down now and has been now for 2 weeks out of a month and keep blaming the ports and the exchange like they think we wont know wjat they mean when im involved in IT. They dont know what the problem is and the service is poor. I will not recommend bt to anyone. Avoid. |
| |||
| John wilson | Liverpool | BT | 2018-03-12 | |
As existing BT customer just attempted to upgrade from copper to fibre (Infinity) Broadband. As usual with BT this has worked OK technically, but horrendously / comically badly in terms of dealing with BT admin. |
| |||
| Alex David | Edinburgh | BT | 2018-03-12 | |
Broadband speed is quite variable and the wifi signal often drops out. |
| |||
| David | North Somerset | BT | 2018-03-12 | |
BT Broadband is by far the worst service I have ever had. Thier speeds fluctuate from 2mbps to 50mbps constantly and very often disconnects you completely. After 5 days of no internet and numerous tests We had a new hub,which they charged us £50 for and still nothing. When an engineer arrived he found we had been disconnected from the green box in the street. No apology no compensation. It's a disgrace. |
| |||
| Paul mckenzie | Wirral | BT | 2018-03-11 | |
Moved the house 5 weeks ago and still got no service.Been pushed from pillar to the post.Very poor customer services spent hours on the phone.Been promised connection few times and there we are 5 weeks later still no internet no tv and no telephone.No goodwill gesture NOTHING.Thats how you get treated after being loyal customer for over 5 years.Another phone call today stating that the service that ment to be starting in 2 weeks was cancelled again.And all they had to say is sorry.Very poor customer service |
| |||
| Marika | Milton Keynes | BT | 2018-03-11 | |
very bad at everything, never tell you the truth. nobody helps with your problem. THEY ALWAYS OVER CHARE, SO IF YOU CHECK YOUR BILL THEY WILL KEEP ON OVER CHARGING. WE WILL NEVER RECOMMEND. |
| |||
| FADY SOBHY | UXBRIDGE | BT | 2018-03-10 | |
I foned on the 8th March , afternoon, I had a BT guy at my door by 845 the next morning in Dunoon. The man was very friendly and explained things very well and resolved my problem and I felt that he did his job very well. All I know is he has jinger hair and works in dunoon. Great asset to your company. |
| |||
| Leigh Montgomery | DUNOON | BT | 2018-03-10 | |
I was recommended BT after ringing a company that would stop my contract with Virgin Media and set up a new contract with BT in my new area (VM doesn’t provide its services in Old Colwyn otherwise I’d have stayed with them) and I have never been so disappointment in my 5 years of living alone. I got told that my tv box and internet hub would be delivered on the 08/01/2018 which it was. And the engineer would be coming out on the morning of 09/01/2018 to install and set everything up for us. On the 09/01/2018 everything was also meant to go live(which it didn’t!!). No engineer turned up but when I opened the boxes, I found instructions that I was to set it all up myself. So I did and nothing. Rang BT to be spoken to like dirt and laughed at because I wasn’t sure if I had done it right. The woman hung up on me so my husband called back the next day as nothin was working still. The kind gentleman apologised and told us that he couldn’t get an engineer out until the following week. Following Tuesday, a young man came out and set it all up for me and left without seeing if it was working(which it was not) so another phone call to BT and they wanted me to wait a further two weeks for another engineer. I told them that was fine but I wasn’t paying for my services for the time I didn’t have them. The guy started shouting at me down the phone and hung up on me, AGAIN!! Two weeks & several phone calls later, someone came out to my house and told me that the box didn’t work and he get them to send out another. 10 days later that turned up and I still wasn’t receiving the services. By this time I’d lost count of how many hours myself and my husband had spent on the phone to BT and they agreed to take money off my bill. SIX POUND was all they could take off my bill when 5/6 weeks into having the contract I had no services. I fought until I was blue in the face and eventually they let the bill go. I told them I wanted to leave BT & they told me it was £700 to cancel with them bc I was past the time line. BY ONE DAY!! They are bullies and their customer service is disgusting. Eventually they agreed I could come out of the contract after I threatened to take them to trading standards!! AVOID JOINING BT AT ALL COSTS. I’ve had to keep my internet contract with BT and I don’t haven’t had a problem since I was guided over the phone how to fix this. But I still wouldn’t recommend. |
| |||
| Steph | Old Colwyn | BT | 2018-03-09 | |
Absolutely the worst customer services I have ever encountered! Three appointments now moved to have install and one was given to someone else when my wife waited in from 8am until 6pm for a 8am to 1pm appointment. New date confirmed and then a call to reschedule further down the line again. No one interested in sorting after explaining the issue to three different people in different departments! Dread to think what it would be like when you eventually receive the services! |
| |||
| Andrew Nelson | Chester Le Street | BT | 2018-03-09 | |
What a great person to have working for your company! Darren Williamson was so Polite and very helpful. After 6 months of waiting to be connected back he came and said that some has took our phone line- why the last couple of people couldn’t work that out I don’t know. Thanks Darren your the best. |
| |||
| Michaela sweet | Brightwell-cum-sotwell | BT | 2018-03-09 | |
Not worth rating bt the customer service is a lie they are not willing to help it's all about the money always check your bill they will charge you for things you have not got they were charging me £75 on top of my bill which when ever I rang them they were calling it a business where as it's a private family owned terrace. |
| |||
| 's ahmed | Bradford | BT | 2018-03-08 | |
Our BT broadband is so slow as to be useless for anything other than email. I have reported the fault again, but they insist there is nothing wrong with our 0.5mB download speed. |
| |||
| Michael Heaton | Warminster | BT | 2018-03-08 | |
I've never received worst customer service in my life than with this company. Went onto the live chat as I was charged quite considerably more than what I should've been for my bill. So after just under an hour of speaking to 'aditya' male or female who knows? She said let me speak to my supervisor... a few minutes after receiving that message, he/she left the chat. Leaving my problem unsolved and I didn't receive a phone call or email or anything in response. He/she was quite happy to just leave it at that. Undoubtedly the WORST 'customer service' I've ever received. The broadband speed is good ill give them that but apart from that I wouldn't recommend this company to anyone unless you want to be ripped off monthly and be treat appallingly. Disgraceful. |
| |||
| Tracey | Sunderland | BT | 2018-03-08 | |
DO NOT trust BT |
| |||
| GoodByeBT | BT | 2018-03-08 | ||
Awful customer service, I've been trying to resolve an issue for the last 8 months since I moved into a new property but it has been my worst nightmare! |
| |||
| Alex Bleicker | London | BT | 2018-03-08 | |
Is this the worst most heinous bullying company in the UK? |
| |||
| AshleyH | Isle of Wight | BT | 2018-03-07 | |
Avoid at all cost. Worst company ever. Didn't keep appointment and no-one contacted me to explain why. Customer service is abysmal. Have made a complaint but they still don't keep me up to date. Nobody tells you anything, just a load of lies and fobbed off.I hve no idea what the problem is and why it is taking so long to have my broadband conected. Will be looking for a new provider and cancelling my order. |
| |||
| HELEN | BRISTOL | BT | 2018-03-06 | |
Worked fine until 2 months ago. Now it drops connection randomly. Bt help desk are worse than useless and are unable to answer why or even fix it. Speed is decent IF you can keep a reliable connection. An ISP I would not recommend anyone take up. Also as a point of note, had my net go down for 5 days with no support from BT. Not the service I expected and definitely a service I am leaving |
| |||
| Shaun | London | BT | 2018-03-05 | |
I have been waiting for BT to connect our broadband for 4 weeks. They have had to cancel the original order and create a new one today meaning we will be without internet for another 3 weeks. They claim we can use their BT wifi network but their own website shows it is not available on our road. Terrible service. Offered no help. We paid £59 set up fee which was more than other providers. Would not recommend |
| |||
| Daniel | Bristol | BT | 2018-03-05 | |
Worse then dreadful |
| |||
| William | Ayr | BT | 2018-03-04 | |
Completely and utterly useless. |
| |||
| Just jon | Suffolk | BT | 2018-03-03 | |
As I was not sent a email bill I was not aware until later that there was a mistake in that bill. I had been charge for a service I do not have namely B.T. Sports . |
| |||
| Menzies Macgregor | glasgow | BT | 2018-03-01 | |
Hi everyone ! |
| |||
| Aleksandra | North Wales | BT | 2018-02-28 | |
Got told our bt box was getting delivered never came the day after an engineer was ment to be coming out never came didn't even get a phone call to let us know rang up again and said they would call us the following day but didn't so we rang them to find that apparently the order has failed twice but every time we rang they kept telling something different!! Absolute joke!! |
| |||
| Kieran | York | BT | 2018-02-28 | |
BT is overpriced and Customer Service is rather arrogant. |
| |||
| Henry | London | BT | 2018-02-28 | |
54mbps on a guaranteed 100mbps minimum line. I was told 80 down and 20 up were my minimums, I get 54 down and 8 up. |
| |||
| Chris | Derby | BT | 2018-02-28 | |
I’m moving house soon and these fools can’t even keep my internet working. “Their system has shut them out” but of useless morons at part from one chap I spoke to who was nice and helpful. I would go to any other internet provider instead. |
| |||
| Luke | England | BT | 2018-02-27 | |
Constantly crashes and isn't even close to the speed you pay for with the worst customer service imaginable. Steer clear, they are useless. |
| |||
| Thomas | Scotland | BT | 2018-02-26 | |
Trying to upgrade to Ultrafast - got an email saying it's available, try to buy and website says it's not. Speak to customer services, apparently their 'old system' knows its available,. hence the email, but the 'new system' doesn't, so they can't sell it to me. So they say they will fix that and place the order for me, even give me an order number. Long and tedious story cut short, that order had never been placed, raised complaints, spoke to every man and his dog in India multiple times, still not fixed. Utter shambles. |
| |||
| Jonathan | Nantwich | BT | 2018-02-24 | |
We moved house 2 weeks ago, was meant to have an engineer come out Monday and no one showed. Partner rang and was told we would get a call Tuesday, still nothing. I rang on Wednesday and after speaking to numerous people I was put through to Josh. He sorted us out, used his common sense and a new broadband box was sent out the next day, which I set up. (An engineer was never needed.) brilliant customer service from Josh. |
| |||
| Georgia | BT | 2018-02-23 | ||
We’re towards the end of a line in a semi rural location with very old wiring. Speed and reliability is poor, service is poor and cost is high as we pay for high speed in order to get best speed at box before it starts to deteriorate over the distance. BT have no interest in improving the situation and other providers do want to take it on or “network is not released to them” |
| |||
| Paul | Longdown | BT | 2018-02-21 | |
Shocking service, claim to be unable to get openreach to return and install service correctly as broadband and phone work. However fail to grasp that open reach have run cables all over neighbours property. Installed on the 15/02/18 I cancelled morning of the 16/02 as BT kept saying there was nothing they could do. I’ve now had to go to another provider and hope all goes well but have lost my phone number which I’ve Had for over 20yrs, have no broadband for over a month as I can’t have time off work for another month to be there for another installation and have one very unhappy neighbour to boot. All I kept getting was sorry, sorry doesn’t put this right. A simple call to openreach from BT was all that was required but no it’s all too much trouble. |
| |||
| Fed up | Oldham | BT | 2018-02-21 | |
Couldn't organise a booze up in a brewery |
| |||
| Mr H | MK | BT | 2018-02-21 | |
When it works everything id good , when it does not you are in a sue for a call centre in India. SHOCKINGLY poor customer service. Very nice & friendly but totally ineffective. To solve issues with Mac network connecting to BT home hub I ended up calling apple (sorted) - BT hopeless |
| |||
| Richard | High Wycombe | BT | 2018-02-20 | |
Honestly. It's been a year of absolute hell with BT. Guys; do not bother. Most people I know are now with sky and I have heard nothing but praise. (And yes before people think this is one bad experience, I have been in contact with BT on a weekly basis for months now... Have replaced equipment and wiring... And guess what- I'm still paying the bill. Cannot wait to terminate) |
| |||
| S Y | London | BT | 2018-02-20 | |
Have been with BT for about 12 years using their broadband and fibre services, packaged with a landline. The service has been very reliable and easy to set up. The one time we had problems, the router was replaced (for free) and immediately resolved the issue. |
| |||
| Michael | Hertfordshire | BT | 2018-02-20 | |
I had been with bt over 3 year and I actually was puying more then a any new customer you will get notting for been loyal with bt and connection actually very very poor 6 mbps for 30.99 thats a a joke I won't recommend bt to anyone walk away if u cann better then stay |
| |||
| Mohamed | Enniskillen | BT | 2018-02-19 | |
Your time is valueless to BT. Be prepared for connection failure followed by waiting in for a 5 hour window with no pre-call when en route. On arrival the engineer will tell you the problem is their end as it always is (there's nothing in your home that can go wrong). Mendacious incompetents uncontrolled by effective competition and consumer advocacy. They make masses giving rotten service so why make any effort? |
| |||
| glynn evans | cambridge | BT | 2018-02-19 | |
Can not wait until contract is over. always losing connection, its the worst internet we have ever had. the router is rubbish. |
| |||
| alan | uk | BT | 2018-02-19 | |
£50/ month - Slow connection, connection dropped everyday. And yes I did report the fault. I have been woth the company for 2 years now and nothing changes. It’s almost everyday now that I am struggling with this. Still this is not a good internet company provider |
| |||
| Bianca | Manchester | BT | 2018-02-18 | |
Returned to BT for phone services after trouble with Talktalk and for broadband when free serve died. All was fine for a year or so, then got charged for BT sport which I expressly states I didn’t want, I managed to get a 50% refund and will never trust BT again (this was common practice and BR were fined by Ofcom for malpractice). Since then I have had numerous faults with noisy, crackly and intermittent phone line and unstable broadband. Despite hours on the phone, 6 engineer visits( one of which didn’t arrive), and a massive collection of data about broadband and phone stats, 8 months on I am no better off. It took 6 months for my fault to be escalated so I didn’t have to repeat myself each time I called the Help desk, the fault is now managed personally by a very helpful manager but she is hamstrung by the disastrous BT fault management procedure. I am now out of contract and paying a fortune for a disastrous service, but don’t feel I can leave whilst there is a fault as who ever I move to will still use theBT Openreach lines and I’ll have to start all over again. |
| |||
| GnomeNose | Harrow | BT | 2018-02-18 | |
Totally, totally useless. We ordered our service 3 weeks and a month later nothing, Crap provider. I would NOT recommend BT to my worst enemy. Shocking, atrocious service. Please do go somewhere else. |
| |||
| David Morris | E7 | BT | 2018-02-18 | |
Total disgrace again by BT. Dealing with them since October. Indian call centre. Nobody know what they are doing. You have now lost our shop account as well. Should not be allowed to trade. All blame each other all the time. |
| |||
| Jim lewis | Edinburgh | BT | 2018-02-17 | |
I would not give even 1 star. Horrible customer service. Do not deal with a complaint either. Wasted hours on the phone with them to find out that they have no idea what happened with my order, transfering to all departments where one person state that the order was cancelled and the next person telling that is still active. Wasted hours last week. AVOID!!! |
| |||
| Betty | BT | 2018-02-15 | ||
Called to lower my monthly cost spoke to Seb did a fantasic job and cut it in half.v Thanks Seb |
| |||
| Mark Macleod | Bampton | BT | 2018-02-14 | |
Worst ever service and broadband you can get. BT likes to do nothing but are very happy to send you stupid invoices for a service they do not provide! |
| |||
| Holywood Citizen | Craigantlet | BT | 2018-02-13 | |
Had an email from BT to say that local exchange had been upgraded for more stability and possibly more speed. TWO WEEKS LATER my speed is still a quarter of what it previously was - and that was stupidly low - despite calls to and from "managers" (piss-up/brewery style) in UK and in India AND two Openreach engineer visits. All personnel charming and helpful but the dots aren't joined-up, right hand doesn't know what the left hand is doing. Result - frustration, loss of work, wasted hours. |
| |||
| DP | WR6 | BT | 2018-02-13 | |
I have claimed that broadband speed I very slow. |
| |||
| Dougie | Dougie. | BT | 2018-02-13 | |
BT Infinty is really good - the kit is really well packaged, simple to set up and performance is good and stable. |
| |||
| ALAN | TURVEY | BT | 2018-02-11 | |
Not happy with this company, lost my Samsung galaxy 8 with my BT mobile sim contract inside as i used this sim with my handset witch did come from another network but used BT, when i lost my handset my insurance asked for proof of usage witch BT could not give me they had poor excuses to why they couldnt give this info witch i believe they should be as sim was used with that handset in question, i was told till blue in the face they could not provide proof of usage strangely, witch has now caused me big issues with getting my handset replaced by insurance no proof of usage no claim. so now im at a big loss of a £750 handset i cant replace and stuck in a 2 year contract paying £44 a month with no handset, no thanks to BT mobile not providing the appropriate info for my insurance company, when i mentioned court action bt all of a sudden managed to produce documents out of the blue witch did not even gel with my claim, so i believe this is made up and it come across very suspicious i am now forced with having to take court action at a cost to me, as a autism suffer and suffer of Asperger's i found my ordeal very very frustrating and distressing i have been without a handset since Oct now while dealing with this and every day my mental health gets effected and now forced to buy out for a new handset. i believe BT mobile to be liable in this case and having to take them and others to court over this now, id stay well clear of BT for mobile phones they have a poor reaction to customers issues and cant even do the simplest of things and unless you want to lose out i wouldnt even go there. not worth the stresses or action that has to be taken after dealing with them i also managed to gather over £50 worth of phone call charges to my home phone in relations to all contact to companies about issues revolving this. very upset customer and will never use BT again or advise people to go with them. I also had to go through the Ombudsman who sided with my insurance company and denied my claim due to no proof of usage so i feel BT are at fault and liable and act very suspiciously, i had to go through reconsideration with insurance and the ombudsman companies all to a fail due to one simple bit of info BT wont and say cant provide. Soon as a sim is put in to a handset that network is aware and details are logged of this imei number and with that number states what phone is used so why they cant do what other networks do is beyond me. |
| |||
| Damon Evans | Canterbury | BT | 2018-02-11 | |
You sign up to an expensive 24 month contract with the first year prepaid. They hike the price after 12 months tell you you received an email 10 months in informing you of the price hike and giving you the option to leave. You show you didn't receive the email and they say this is an issue for you and your email service provider. It will cost you £300 to leave the new price hiked contact that you are locked into. BT is as scam and once I get out I will never use the again. Furious :( |
| |||
| Chris Hume | Aberdeen | BT | 2018-02-10 | |
My Broadband speed is pathetic, so I went on line (again) to see if BT fibreoptic Infinity, was available as several months ago, cable was laid. The checker said "Yes its available" I went through the "deal" page ordered the fastest package, then with it in my basket it said "Not available in your area". Dear BT, as is said by teachers "You have plenty of room for improvement" |
| |||
| Gerry Joseph | PE32 1JJ | BT | 2018-02-10 | |
I put one star because I couldn't choose none. Absolute rubbish. Don't do what they say, don't deliver. In a new build, still no land line since September (5 months now) and no Internet since December (2 months) and we are still paying... A few engineers came to fix the broadband and connected us to the network of our neighbours to finally remove the connection as not set-up correctly. Still awaiting for some update, they cannot be bothered to tell us what is going on. Simply the worst customer service I have ever seen. I couldn't care less that they understand how frustrated it may be to spend hours on the phone to simply get an update. Stay away!!!!!! |
| |||
| Rom | Uttoxeter | BT | 2018-02-09 | |
My WiFi with Bt use to be the best in my town until some baboon who worked for Bt tried to put my neighbours enternet in and broke our and only came back the next day to fix it. |
| |||
| Dylan | BT | 2018-02-07 | ||
Absolute crap, can not wait to get out of this contract , which they keep changing their minds when that is. got a package for £36 a month but often get billed £85 for using the phone a hand full of times. Too expensive in this day and age, will be using my mobile from now on instead of landline. |
| |||
| Helen | Newquay | BT | 2018-02-06 | |
Signed to Bt internet and within a couple of weeks of joining the internet connection became unreliable, often cutting out, slowing down and now we have been without wifi for over 2 weeks. We have made 3 appointments and every engineer visit has been a no show. Completely unacceptable customer service team, who are unable to provide appointment commitments they can keep, to remain calm or to give reasons for the engineers not showing up. DO NOT JOIN BT! |
| |||
| Londoner | London | BT | 2018-02-06 | |
I had standard BT broadband with a speed of 2mbps, I contacted BT who said if I up grade to infinity I would get a minimum speed of 17 Mbps. I upgraded and only received a speed of 10 Mbps approx. I contacted BT several times and had line checks done and a visit from a engineer who said due to my location I was lucky to get a speed of 10 Mbps. On contacted BT again several times they would still not admit miss selling me the contract. I then contacted the ombudsman who found BT at fault for miss selling, said I could leave the contract with out penalty, have £40 debited to my account and 1 month broad band free of charge. BT now want to charge me £317.20 for leaving my contract early even though I have sorted another BT contract for infinity and the ombudsman has instructed them that I could leave without penalty. They are a complete joke, the service is a joke, there departments don't speak to each other, some of the staff(not all) are rude and ignorant, I really can't think of one reason why I would recommend BT. |
| |||
| Neil Griffin | Northwick, Bristol | BT | 2018-02-05 | |
Awful customer service. Foolishly signed up to them after being told I would be able to upgrade for a low price when fibre was available. Now told my unusable slow broadband is what I am stuck with unless I pay a large fee to switch to fiber |
| |||
| J J | Swansea | BT | 2018-02-05 | |
Price constantly rises, indifferent and unreliable service. The only efficient thing about their service is the dependability of getting a bill |
| |||
| Mike Hallett | Grateley, Hampshire | BT | 2018-02-04 | |
Being able to see a Superfast Broadband green box from my window, yet only being able to receive 0.3Mb/sec is hugely frustrating. Our BT Broadband service is intermittent at best, dropping out at least 20-30 times each day! We have complained to BT so many times, several OpenReach and contractors have visited, assessed and concluded there is a fault between us and the exchange 4 miles away but in their opinion it'll never get addressed as the main road to Malmesbury from M4/J17 will require major disruption to repair/replace the damaged areas - which apparently there are lots of! |
| |||
| Steve | Stanton St Quintin | BT | 2018-02-04 | |
After signing up to broadband in the January deals which came with an awards card, they saying they could take over an exsisting phone line which was great, I would have broadband in two weeks, a week later they cancelled the order and said they couldn’t as the phone line was linked to another provider which was strange as the previous owner took their provider with them two weeks prior, I rang up and was promised fast tracking to hopefully get the broadband on the original date and I could still get the deal I was promised I just had to book it through the advisor, they then hung up and I was left confused, I rang back up and none of this was possible, A complaint went in and went to the offline team to investigate hoping they would honour what they promised after listening to the phone call, I had a phone call from the offline team just to say sorry, nothing else, pointless, if you want false promises and useless staff, BT is for you!! |
| |||
| Neil | Stockport | BT | 2018-02-03 | |
absolute pile of junk ,i got wifi so i could watch a few films etc ,even with full signal all movies constantly buffering ,customer service couldnt even find my account ,now im stuck for 12 mths on a crap network with no signal and to top it all they tell you if you cancel you will have to pay the whole 12 mths what a cheek . |
| |||
| mr angry 77 | truro | BT | 2018-02-01 | |
Sailing into third week without broadband. No one at BT seems to have a clue. Engineer has been out (spent 3 hours 'fixing' something. Was told all we had to do was call BT to resolve it their end. Here we are nearly 5 days later, still waiting for BT wholesale to assign and engineer. I'd move service provider at a heartbeat if they weren't going to get me on charges. |
| |||
| Frsutrated in Kent | Kent | BT | 2018-02-01 | |
Worst Customer Service ever, rang because my contract was changed without me being notified. got told an email was sent out but I have never received an email from BT. so now they want me to prove that I have never received the email and tried to make it like I did and was trying to get out the contract. worst part was he declined that I should speak with his manager saying he knows more than his manager, which is probably the case. Now I have to wait a week to receive a deadlock letter. He sounded so rude on the phone like he was not happy working there. quit if unhappy mate. |
| |||
| Mamadu | Wakefield | BT | 2018-01-31 | |
I have now placed an order for fibre broadband with BT 4 times. The first two orders apparently didn't reach the engineers (I need fibre cable installing to my property). The only way I discovered this was because I called them to check on progress. The third attempt looked good, I received confirmation email almost immediately. Within 24 hours I then received another email saying the engineers needed to conduct a survey and therefore I had to change the installation date. Each application takes almost an hour, so by then I had lost 3 hours of my life. So I cancelled. |
| |||
| Robert Punter | Bury St. Edmunds | BT | 2018-01-31 | |
Attempted to switch to BT because of a very good money back deal. A painful month followed of phone calls to their customer service line and 3 wait in all day visits. One of which they didnt turn up for. Appalling customer care. Just don't do it. |
| |||
| Chris bailey | Poole | BT | 2018-01-31 | |
I have made lots of poor mistakes in my life, but joining BT is one of the worst. I was a customer with TalkTalk for 10 years and very few issues with them. |
| |||
| Laszlo | London | BT | 2018-01-30 | |
Would NOT recommend BT AT ALL!!!! Money grabbing!!! Don’t look after their customers get them into a contact to TRAP!!!!!!!! them. Their an absolute joke. Asked to contact me through post if any changes so I can have that ‘30’ day cancellation time but nope still contact me through email knowing fullwell I don’t use it and I just gave it to them to sign me up with. Now they have emailed me NOT sent me a letter through post. Trapped me now but you think I’ll EVER come back you’re having a laugh. To the staff on the phones keep working for a joke of a company |
| |||
| Nikita | Colchester | BT | 2018-01-30 | |
I was virgin media costimer for 8 years.i chance my mind to swap with bt.SUCH A BIG MISTAKE i made I suppose to get internet on 25 jan after 3enginer visit still i don’t have internet at home i called them finally they gona send me another enginer wich is going to be fourth:)) |
| |||
| Muhsin | Rainham | BT | 2018-01-29 | |
Would not recommend BT. Have been a broadband customer since May 2017, just moved house to be hit with a load of trouble from BT. I have been paying for internet for over a month now and been unable to use it. It took them over 2 weeks (of cancelling our appointments on several occaisions, which may I add myself and my partner had to book time off work to fit around these appointments, only to be told on the day they are now not coming) just to get our line up and running. Now the line is finally up and running, the BT box is just flashing purple and not working. We have tried online chat several times to which we get told "We will calll you tomorrow" only to not recieve a call and have to go through the whole process again, in which still now we are waiting for a phonecall! |
| |||
| Ryan McIver | St Helens | BT | 2018-01-29 | |
Up until last month I never had a problem with the company, then I had to move house. This is where all the problems started. |
| |||
| Ryan McIver | Haydock | BT | 2018-01-29 | |
Used to use BT fibre optic at my old property. Speeds were running low alot of the time. Called up to report a problem and they talked me through it on the phone. I fixed it myself then they still sent an engineer and billed me anyway £152. The engineer wasn't needed but they still sent him and charged me for it. Do not waste your time with this company absolute rip off. |
| |||
| Joe Brennan | Draycott Derby | BT | 2018-01-27 | |
I have had terrible customer service from BT and have now been without home broadband for six weeks. They are very hard to speak to, and almost impossible to understand. Two engineers visits, and two failed appointment when nobody bothered to tell me of non attendance, and still no progress. BT not to be recommended. |
| |||
| Ron Cleary | Surrey | BT | 2018-01-26 | |
Left BY after many painful (really painful) years. Even transferred to a business account in the hope of getting better customer service. |
| |||
| Jonathan B8509 | Kings Lynn | BT | 2018-01-26 | |
Having been with BT twice over two separate 12 month periods, I have to say the company as a whole is TERRIBLE. |
| |||
| Danny | Essex | BT | 2018-01-24 | |
Constantly cuts out, customer services takes an age to contact and when you do get through they are absolutely hopeless. Only with them to get BT Sport, changing to another provider next available opportunity. Poor product, terrible service. |
| |||
| Matt E | Berkshire | BT | 2018-01-24 | |
Moved into my new house had bt setup my broadband fine no problem 1 week later they cut off my broadband for no reason at all when I rang they said that they had tried to reactivate the line and cocked it up I would have to wait 72 hours for a specialist team to call 1 week later still no call so I phone bt they put me on hold and cut me off five times when I finally got to speak to someone they said I will have to wait another week for a engineer and they would charge me 130 pound luckily for me I was still in cool down period needless to say I have now canceled bt and am waiting for virgin to set me up next week.customer service from bt is none existent please do not even think of using bt they are a disgrace any other company is better |
| |||
| jamie garfield | uk gloucester | BT | 2018-01-23 | |
Terrible. Slow and expensive. Infinity signal does not even go from one side of our house to the other. Unable to send e-mails since installation (can receive). |
| |||
| Russell | Fleet | BT | 2018-01-23 | |
Not only do BT feel it's OK to increase the price of their sub par broadband product, but they also find it very easy to cap speeds whenever they find fit. I have never bought a broadband product from anybody and received such a bad experience. |
| |||
| Adrian Fitzsimmons | Failsworth | BT | 2018-01-22 | |
Terrible customer service. BT left me with no broadband for 6 weeks because they said it was an Open reach problem and Open reach said it was a BT problem (even though there the same company) I was passed from person to person hung up on 6 times and promised 7 call backs that I never received. And when enquired about cancelling my contract I was told I would have to pay the cancellation charges even though they weren’t providing me with the service I was paying for. When they finally fixed the problem a very rude manger said all they could offer as compensation was my money back for 4 of the weeks did not have service and that money would only be offered as credit on my BT account not put back into my bank account. They also charged me a extra £130 for an engineer visit that was supposed to be free because my home hub was not working and when I asked for that money back they said they couldn’t do it because the ONE person out of the whole company that can do that wasn’t in. So I still have not got my money back because that one person still is not in and they’re basically refusing to give it back. I would STRONGLY advise anyone considering BT as there broadband provider to go else where. They are a joke and will just take you for a ride to try and get as much money out of you as possible. |
| |||
| Rebecca | Scotland | BT | 2018-01-22 | |
BT are not cheap, they claim broadband speed up to 50mps, every time I check mine I just about get 17. So why should I pay out over £50 a month for such a slow speed. If I complain they say its my line in the house ,they offer to send a engineer out to look and want to charge even more money. Also if you have a long contract they can still put their prices up at any time.I would not recommend BT. |
| |||
| DRB | GRAVESEND | BT | 2018-01-21 | |
Terrible customer service. Too many departments and people passing the blame. If something goes wrong with your account it takes phone call after phone call before anything is sorted and nobody gets back to you as promised. |
| |||
| Kirstie Swift | Scunthorpe | BT | 2018-01-18 | |
What can I say and where do I start . I went with BT June 2016 I was an ongoing With Cancer Treatments, I had to have a large section off 1 side off my Face Removed . So there would be numerous Maxifacial Plastic and Optimology work to be carried out . Unfortunately I am Lao a Transplant patient. During the numerous ops Mum and Dad botched died in October 2017 with cancer within 8 days off each other . I was backwards and forwards also to the Hospital. Finances spiralled out off control . I phoned BT in January to pay £207.00 they said they had Terminated the Contract. I now owed £429.00 but no Service or House Phone . There attitude was appalling . But there was nothing they could do . I do not claim Any Benefits or get Financial Help . The Hospital say I am Vulnerable living on my own . The Jury is out . I rest my case . P.S I have had massive Support from my Bank and Credit Card Companies . Who Recognise Cancer . I Really don’t know what to Say . More than happy to send BT Facial Proof if anybody had the Stomach or Guts to see what is a Terrible Plauge on Society. Regards Steve N . |
| |||
| Steve Neylan | Rotherham | BT | 2018-01-18 | |
Paying for Fibre and we have about 50% service. Less when it is a busy time. BT Customer Service say all the right things but rarely act on what thet say. They always seem reluctant to get Outreqach involved, my guess is that since they are now 2 different companies BT has to pay a charge. |
| |||
| BARBARA | Swansea | BT | 2018-01-18 | |
I am absolutly disgusted with this company. Its an absolute joke. We signed up in September and after issues with them connecting us its been one thing after another. We are still waiting on a £45 reward back due to how much of a mess around we have had. We repeatedly had to chase everything up and each time speaking to someone different. Once our contract is over we will be going elsewhere. If I wasnt so annoyed I would laugh at how pathetic this company really is. The last time we were with BT they used to up the bill without notifiying and thats why we switched over. This time round we thought we will give them another try and we wish we hadnt! |
| |||
| Laura | Scarborough area | BT | 2018-01-17 | |
We have been without broadband for 6 days as BT disconnected are connection after we asked to change provider! As offcom say your provider should keep you connected until your new provider take over. BT have broken the terms and conditions of our contract and we are still waiting for a call from case management but we have been told this can take up to 48hrs! Considering they are a multinational telecommunications company trying to get them to put this right is impossible please take note of this comment as they should not be able to get away with this service and we will be handing over our complaint to Ofcom |
| |||
| Lea Herlihhy | Southport | BT | 2018-01-16 | |
When it works it's not to bad...but operative word is 'when'. They are a law unto themselves and like all major corporations answer to no one. Customer service is zero... all you can do is just wait until they are ready to provide you with the service they charge an arm ans a leg for...gangsters |
| |||
| Terence | london | BT | 2018-01-15 | |
OMG if anyone wants to get Broadband from BT - DON’T, been with them over 15 years and my B.B. went down between Christmas and New Year, first call for anyone employed was for today, so 2 weeks later, I waited for someone to come to be today, then first call “yes they are coming give them to 9am”, second call “oh it wasn’t booked properly so can’t do it till next Saturday” |
| |||
| Gina Johnston | London | BT | 2018-01-13 | |
Bottom line: avoid like the plague. |
| |||
| Kevin Rodgers | Kent | BT | 2018-01-12 | |
Avoid at all costs! Horrendous customer service! |
| |||
| Esther | London | BT | 2018-01-11 | |
Fibre ordered 11th November 2017...as for years have had max of 1.5 speed here..Instead BT cut off my broadband totally 15th Nov to 15th Dec ...HOURS of phone calls after days at work to BT, & Openreach (for which privilege I am charged!)all over country & India, numerous promises of switch on and help, and repeats by myself that we have NO fibre and never had engineer call to fit box inside or out...achieved no fibre and a month to reconnect copper..stress all round as little signal on mobiles either. Children's A levels falling behind as all on line. Still no fibre it appears it's a "records issue" and I have to wait yet again... My patience with such an inept "business" is running out. Any other business would be closed down. |
| |||
| S | Heathfield East sussex | BT | 2018-01-11 | |
It's obvious from the plethora of terrible reviews that BT suck. I agree that BT most definitely does suck. How is my £15 mobile phone internet faster on tethering than my £70 a month BT Fibre?! The staff on the phones pass you pillar to post with infrastructure problems whether you're contracted or not and can be unpleasant, along with crappy long queue times to do even the most simple account checks. Save yourself some time, choose ANY OTHER PROVIDER. You might save enough time to learn a new language, or maybe knit a jumper. Or at least you'll have a router provided that doesn't cut out exactly at the most important part of every show and video game you will ever be part way through. What's weird is that I'm not even a biased or negative person! |
| |||
| Marty | Bridlington | BT | 2018-01-11 | |
What can I say. BT are a shower of s****e. Their broadband is slow in my area and keeps dropping. Since November I have had a faulty land line so no phone/broadband. I have been lied to constantly by an “Executive Level” Customer complaints advisor. So I am “walking” and going off to Virgin Media who activate me on Saturday. The funniest thing is BT Openreach’s sub contractors (Oakus Limited - what a bunch of cowboys) turned up yesterday lunchtime and started digging a trench for a new phone cable. So BT will now have to restore the pavement at the same time as losing a customer! |
| |||
| Jeremy | Alveston, Bristol | BT | 2018-01-11 | |
Joke !!! don't get BT, I got BT because I watch bt sport and thought it was a better option. I was massively wrong! I'm tied into a 2 year contract that would cost me £500 to cancel !!! my internet is slow !! and BT Freeview is awful ! |
| |||
| Jake | blackpool | BT | 2018-01-10 | |
DO NOT USE THIS COMPANY. Just don't. You will save yourself a whole load of hassle. Go with someone else. In fact using data on your phone will be a better (not to mention a faster and cheaper) option. We signed up for BT broadband when we moved house. The moment you sign up, the problems will start. You will be greeted by incompetent customer service staff who either cannot, or will not help you. The reoccurring theme throughout your experience will be this; |
| |||
| Tomek | Norfolk | BT | 2018-01-10 | |
Really bad service. Supposed to get up to 52mbps for 'super fast broadband but getting only 7mbps. Engineers called out 4 times. Previously had 32mbps but keeps dropping back down shortly after engineer 'fixes it. Expensive for poor service. They charge loyal customers more than new ones. I wouldn't recommend BT. |
| |||
| Andrew griffiths | Pontypridd | BT | 2018-01-10 | |
By absolutely rubbish - current download speed 0.6 mb just not good enough for anything and spending £50 a month for nothing!! Total waste of money! |
| |||
| A. Brown | West stockwith | BT | 2018-01-07 | |
Worst customer service I have ever experienced. The operators never do as they promise. |
| |||
| Kerr | UK | BT | 2018-01-07 | |
Been waiting for 3 months for open reach to repair my phone line. After numerous engineers I don’t have a constant phone line, broadband spends more time down than up. I payed for infinity to get new hub due to an engineer saying my old one was faulty (didn’t cure my problem) hence I still get 1.6 download Av, when working. |
| |||
| Colin Mathews | East Runton | BT | 2018-01-04 | |
BT is a joke. When we first moved to them from Sky they said it would cost £34.99 per month but since then it's been nearly £50 every month. We called to bring this up and they said it was correct. So we thought we will bide our time and move when 12 month contract finished. They are now saying we can't terminate because I am using the bt sport app and from the day I downloaded it the 12 month contract started again. This is total rubbish I never signed no extension. They are asking for £170 to come out. Please do not go with bt they don't give a **** about their customers. Bigest mistake we ever made |
| |||
| Paul Swindells | Chester | BT | 2018-01-01 | |
Bt big rip off. Sky high prices. Daylight robbery. |
| |||
| Jay | London | BT | 2018-01-01 | |
Tried to cancel within the 14 day period. Emailed confirmed cancellation but they did not act upon it. I was left with BT Broadband for a month. Requested to transfer to another provider which they had to accept. But as soon as I did so, broadband became very slow. Webpages and emails took many minutes. Doesn't appear to be a "good company". It is unfortunate that BT owns the phone lines. Its min broadband speed is 1M. So you will only get a refund it is below this. If you can find a better provider you might want to switch. |
| |||
| Rishi | Warwickshire | BT | 2017-12-31 | |
An explemary example of a company totally out of control.Moving to BT ? A unique experience. Duplicated customer accounts , billing cock ups, unintelligible customer service reps , the list is endless. Commenced service early December with promises of this speed and that. Result no where near ! Switching supply to another provider . Interesting that responses to emails to customer service take forever but cancel and you get one in two hours ! So on an 11month unexpired contract at £40 per month you can expect to get one of these emails. |
| |||
| Alan | Cirencester | BT | 2017-12-31 | |
BT Broadband - 2 months of broadband failure. Been told fault on line after several engineer visits, but still not fixed. Have rung up to 30+ times to have signal reset inc 3 calls on Xmas day! Disgusting customer service throughout. No apology and had to ‘barter’ for limited compensation to cover costs and get broadband payments refunded. Lack of interest in trying to resolve issue has been astounding and after being told yesterday the fault had been fixed, it went again today! Can’t even leave for different supplier as the fault is in exchanfge or on the line. BT may have the best coverage, but are not interested if there is a fault. |
| |||
| Lars1313 | South Wales | BT | 2017-12-30 | |
Excellent service - just waiting for infinity |
| |||
| Mike Fox | Llangollen | BT | 2017-12-29 | |
since the release of fibre in our area the speed has been great and reliability good. Until the 23rd of December, since then wemve had no connection and BT’s unbelievable lack of ability to do anything about it has left my completely gobsmacked. I’ve been told its an area fault, I’ve been told its a property fault, I’ve been told it’ll be fixed in 24 hours, twice. Then wednesday, then I made a formal complaint, this somewhat esculated their attention span, with a call back on Friday (today) after the problem would definitely be fixed, to no avail, now its Friday night and I have to wait until Tuesday. I’ve been told openreach do work the weekend, but for limited reasons, apparently a £60 a month customer for god knows how long doesn’t warrant that sort of attentipn despite being without service for a week. Just unbelievable |
| |||
| thomas | Margaretting | BT | 2017-12-29 | |
Awful service , do not go with BT. I arranged to change over to Bt, got the set up date , confirmation email , equipment and they cancelled my order due to sky not releasing the line until the day after. They did not inform me of this until I rang up on the day it was meant to go live and asked why my broadband had not gone on. Told me I had to re order in 2 more days, when I did this then they said they could not put my phone /broadband and tv on for another 3 weeks. After many phone calls with staff who did not care or take ownership I went back to sky as I did not want to give them my business. I have never experienced such bad service and would never recommend BT . |
| |||
| Donna | Liverpool | BT | 2017-12-29 | |
Called BT to enquire about installing broadband in our new build house, was pleasantly surprised at how helpful and knowledgable the 2 people I spoke to were, very polite and resolved my questions, couldn’t fault the customer service we received. |
| |||
| Steve | BT | 2017-12-28 | ||
Broadband works okay at quiet times. However, at peak periods, it can be very difficult to watch iPlayer etc. |
| |||
| Mark Paul | West Sussex | BT | 2017-12-28 | |
I have experienced some difficulty with buffering of my broadband from time to time and more recently over the Christmas period. I checked my current monthly price and noticed that it has risen to over £40. I have checked the lastest deals with some being cheaper than my own but offering better connectivity etc. |
| |||
| Adrian | LEEDS | BT | 2017-12-28 | |
Other than the broadband being really slow despite living in the city centre, I had an awful experience cancelling it, on the edge of scamming. |
| |||
| Mick | Nottingham | BT | 2017-12-25 | |
I reported a fault with my broadband ( receiving 1mg instead of 55mg) on the 7th December. I was informed after at least 10 phone calls it was a fault at a substation and it would be fixed shortly, now we are at the 23rd December with no resolution, I have called at least 20 times not including 4 times today where I was promised a call from a senior manager none which were received. I have now made a further phone call and been told it has been passed to a case manager and someone will call me back within 48 hrs not including Christmas Day, I asked if they would give me a resolution date and they no it will just be call to let me know who my case manager will be. I HAVE TO SAY BT OFFER THE WORSE customer service I have ever known. |
| |||
| Stephen | Manchester | BT | 2017-12-23 | |
High and increasing costs, slow rubbish connection for both phone and TV. Picture breaks up on HD Channels epsecially. |
| |||
| David | Newport | BT | 2017-12-22 | |
Shockingly, shockingly bad. Getting 2MB in a 20MB package when people in the same area are reaching 10-16MB. Add to that constant dropouts for a minute or more every 15 minutes. |
| |||
| Cliff Jones | Cilcain | BT | 2017-12-21 | |
Broadband here is unreliable cannot download too far from the main system. Understand new wiring is being looked at |
| |||
| Pat Dodds | Wormegay | BT | 2017-12-21 | |
Very poor service, broadband is either horrendously slow or does not work. |
| |||
| Grace | Northern Ireland | BT | 2017-12-19 | |
BT is officially the worst internet provider I have had at my property since the last 14 years. Virgin media, Sky, Talk talk all internet providers that I have had over the space of numerous years I can't emphasise enough how bad your service for internet is..., but I will put it to comparison. My 3 from my mobile is quicker than your service I get 29.00-35mb never lags or lets me down. How do I know ?, by having to pay additional £5 everyday for internet that I have paid for which is shocking. Some will say why would you ?, 1. I have 3 kids, 2. 1 off which at high school needs it for history essay 3. At uni needs for reasearch, 3rd 1 needs it for cumputer games, my tv connects to the internet so everything me or my misses can't watch nothing, i need to the internet for work but I can't use it becouse my phone has become a wifi hotspot completely shocking and it's not just 1 day 3 days, it's been over a week ! |
| |||
| Mr Mohammed Islam | Glasgow | BT | 2017-12-18 | |
Upon advising BT I was moving to another provider they cancelled my services and line. This was despite me specifically advising I would be making a working line transfer/takeover. |
| |||
| William | West Lothian | BT | 2017-12-18 | |
worst internet ever i was with talktalk before at least they were cheaper and did fix problems stuck with bt at moment paying for a service im not getting speeds are 0.52 at best |
| |||
| Collins | BAGILLT | BT | 2017-12-17 | |
BT fibre box at our gate but not "available" after a year, then charged £730 / year for lowest non-fibre package inc 2 landline charges for same line to get a phone & limited (12 Gbytes/month). Ripoff for rural OAPs and no way to get sense from BT. And they want £30+ more from January 18. Changing supplier asap. |
| |||
| Fed up | Rural Wales | BT | 2017-12-16 | |
slow speeds and there will not give me fiber at my address even then the box to give me fiber is just in the next street. |
| |||
| Giles Robinson | Greenford | BT | 2017-12-16 | |
The Wpic saga of trying to get our broadband connected continues. After being notified that we were to be connected on the 12th of Dec by midnight, then notified again by text on the 13th of Dec that we were to be connected, I called early on the 14th to find our order was "fake". The whole order had to be re-processed (it had already been delayed by five days). Our new date is the 2nd of Jan. Highly annoying with two kids to entertain (Netflix), visiting parents who want to Skype and expensive having to purchase extra phone memory. Cheers BT for nothing. The call centre has been a customer service disaster zone. My advice avoid BT like the plague for broadband, there's a reason they rank so poorly in reviews. They've certainly tarnished our Xmas to a degree. |
| |||
| JMansfield | Essex | BT | 2017-12-15 | |
Dreadful company , "foreign" custmoer service the worst I have ever dealt with. Just read from a sheet and dont actually listen. Very poor quality of service down to BT openreach frequent bodged cable repars. Final laugh the cold called me offering to upgrade ( at a price ) to infinity broadband, errr why would I do that when I have several miles of dud copper cable laying in a ditch |
| |||
| Dave M | Somerset | BT | 2017-12-14 | |
Router Doesn't work with Macs. [Managed to write that sentence before; for the 8th time in the last hour the router crashed for everything - so let's hope I can post this]. |
| |||
| Andy | Bristol | BT | 2017-12-14 | |
God only help you if you ever have a problem with your internet service. When it's all running smooth I can't really complain, pretty standard internet. The problem with this abysmal company is the customer support. |
| |||
| Sophie | Worcestershire | BT | 2017-12-13 | |
Pasting the e-mail I sent to BT below: |
| |||
| Bilyana | London | BT | 2017-12-12 | |
Worst experience with any company I think I’ve ever endured and I rarely complain about anything. I booked in to connect to a new property as I was moving, did this well in advance and was set with a connection date. Was asked to stay in between 8-1 on this date. So I stayed in and no one came between 8-1. Called half hour later to be told by engineer he was stuck on a job and it would be given to another engineer. In contact with BT on and off but not getting any definites. Original engineer turned up a couple of hours later and did something to the socket in the flat then went out to the box on the street. A couple of hours later come back in saying fault on line and while most of this sorted out, they needed access to a communal cupboard which I didn’t have access to so an appointment would be arranged. Heard nothing back again the next day so contacted and was told nothing had been arranged. They made arrangements while I was on phone to come back and told me explicitly that I didn’t need to be in, that they needed access to communal cupboard and this would be sorted by them. Come home to find a missed appointment card (I didn’t have a missed appointment) and called and was told I’d have active services by midnight. I tried explaining situation to be told that the line would be active and not to worry. The line was not active the next day. Called back and was told that an engineer needed access to the communal cupboard, I explained the situation (again) and so a date was set for a week despite me explaining my autistic son was staying for weekend and the issues this would cause. The advisor did send me money to pay for a mi-fi device but the data on this was eaten within a night. Today was the date the engineer was sorting out whatever needed sorting in the communal cupboard. Had a number of missed calls (I was in training) and when I called back engineer said he couldn’t access my flat. I explained (yet again) that I was not asked to be in the flat, that they just needed access to the cupboard to be told that there wasn’t an issue with anything in the cupboard, the fault was within the flat (that the first engineer had come in and apparently sorted). He said to call BT and rearrange another appointment. I contacted BT and while helpful and friendly, the customer service advisor told me they openreach had me down as missed appointments and as such the next appointment they would be able to set was for the 27th (it’s the 11th today). Despite my protests, explaining that none of this was my fault, she was unable to do anything about it. |
| |||
| Martin | Plymouth | BT | 2017-12-11 | |
Oh, boy, where to begin. One starring everything would be too much of a compliment. This company is a disaster, and cannot adhere to their own packages and promises. I have had nothing but issues with BT internet since I first achieved it. Packet loss, frequent disconnections, unexplainable cut outs throughout the whole neighbourhood. Sky seems to be the only internet near me which remains up when all others go down. I and other family members have rung up countless of BT support members, who ask us questions relating to the cloud coverage in the sky, wind speed and the atmosphere. They usually go on to say it is the clouds (even if there are barley any in the sky) or due to atmospheric pressure, then put the phone down apologising. Not a single inch of effort is provided during these phone calls, and the tone of their voice is depressing. For the people who we have had around, they do some tests, and at best have replaced our router to no avail. They get paid more than a practitioner and an NHS worker, for being incompetent, useless and sometimes even unresponsive. Any muppet can walk into a house, check a routers lights, then walk back out, where's the professionalism? There isn't any. Do not join this company with any packages that they offer, they are greedy liars and promise lies. They are unreliable and there are plenty of other companies whom offer a better deal in terms of speed and money. |
| |||
| Josh | Burgess Hill | BT | 2017-12-11 | |
shame there's not a zero as that's all there worth, disgraceful service, if you want to be online don't choose bt. |
| |||
| C Damarell | Swindon | BT | 2017-12-09 | |
Absolutely appalling customer service! |
| |||
| Annie lloyd | Surrey | BT | 2017-12-09 | |
Premium charges for unsatisfactory 'services.. |
| |||
| Bored Terminally | Tendring Peninsular | BT | 2017-12-08 | |
Rubbish company, alot of hidden charges and when you asked them about all the charges and fees they will deny it and refused to give your money back. Dont trust this conpany! 00000000 star! Wont recommend it at all! |
| |||
| Rose | Uk | BT | 2017-12-06 | |
If bt spent as much on delivering a service as they spent on marketing it may be that our tv could work, let alone the internet or wifi. I can not describe the total frustration I experience with this company who seem to feel they have a monopoly and therefore nothing needs to be done to help. |
| |||
| Viv | Barton | BT | 2017-12-06 | |
Awful reliability. Lost it for over 24 hours last week AND lose connection at least once every day - usually less than 5 mins BUT still awful. |
| |||
| Bruce | Surbiton | BT | 2017-12-05 | |
If I could they would get 0 stars, Been living in my house now for 12 years and 8 years ago I called Bt to ask about getting broadband and to this day I'm still waiting for them to but an exchange box close enough for us to pick up internet |
| |||
| Conor mcgrath | CRUMLIN | BT | 2017-12-03 | |
Broadband speed excellent. Increased to 75 without extra cost. Price held for 18 months. Had no problems with broadband and BT WiFi available outside home. Had to use customer service for tv and very poor. Moved from advisor to advisor without problem solved |
| |||
| Nigel | PONTYPRIDD | BT | 2017-12-03 | |
Appaling customer care. Zero regard to giving their existing customers even the courtesy of a call back. Complaints All ignored until you have to call them and find its not been "put in the right pile" |
| |||
| Kah Chan | London | BT | 2017-12-02 | |
Just don't even bother with BT. The shameful state of play is that BT have the monopoly and no matter what company you use (other then Virgin) BT will be charging their lines out and earning money from it. Basically this means they can provide you the lowest level of service and a product that is completely unfit for purpose and still charge hand over fist for it. Disgusting company. 0/10 |
| |||
| James | NORTHAMPTON | BT | 2017-12-01 | |
AVOID AT ALL COSTS |
| |||
| Tom | Godalming | BT | 2017-12-01 | |
Absolutely useless and hopeless support staff, seems like they don't know what they're doing...I regret |
| |||
| Tech Savvy | Bicester | BT | 2017-12-01 | |
VERY UNHELPFUL AND RUDE CUSTOMER SERVICE. Avoid using BT for Broadband. |
| |||
| James | Belfast | BT | 2017-11-30 | |
When first installed my Infinity 2 service was providing 72mb/s, but after 6 months the service fell to 50mb/s, which because it counts as being within BT limits, they are not interested in fixing. |
| |||
| Jeremy | Hinxton | BT | 2017-11-28 | |
i have just recently joined bt the internet was ok for a while but i havent had the internet for 8 days now and i have sat in my house for 3 days waiting on an engineer coming out to sort it customer services booked my 3 appointments for 8 to 1 slots and not one engineer came and everytime i call them its the same **** all the time this is the a horrible company |
| |||
| amber | kilmarnock | BT | 2017-11-28 | |
Fine when everything is working as it should..... BUT when there's a problem you're screwed. If are lucky enough to actually speak to someone on the phone (their "chat" service is useless) you'd be lucky if they actually listen to you before pretending to put you through to another department only to end the call. The customer care centre is obviously based in India and, although they speak far better English than I do their language, there are issues lost in translation here also. I have tried over 2 days to report a serious data protection breach where I recieved lots of sensotive data belonging to a third party and have got absolutely nowhere. The only advice I was given was to "change my password" which is obviously nothing to do with the issues I was reporting. |
| |||
| D | Manchester | BT | 2017-11-28 | |
NEVER JOIN BT!!! |
| |||
| Unknown | Essex | BT | 2017-11-27 | |
I have a BT contract that runs until January 2018 for which my partner and I pay by DD monthly. Having just moved house we decided to go with a more competitive supplier but accepted we would have to pay up our contract for the 12 months. BT quite rightly have charged us for the final month of our contract but what I find astonishing and quite frankly disgusting is they have further charged me £65 for outstanding equipment! I have offered to return the equipment but the rather abrupt lady stated that could not use it again so I questioned why we were being charged £65 when we were in fact paying up for the 12 month contract to which she replied it was because we left early! I find it absolutely disgusting that we are being charged twice especially when they don’t want the equipment back! I would not recommend BT after this and I certainly will never use them again. |
| |||
| Chris | Kent | BT | 2017-11-27 | |
Our internet hasn't been working for two weeks, but we've been told we're impatient and do not have a valid reason to be unhappy or make a complaint. This is the second time our internet has stopped working for two weeks since July when we took out the service. |
| |||
| Lucy | Oxfordshire | BT | 2017-11-27 | |
I upgraded my WiFi to the fibre On Thursday and I’ve still no internet been on the phone constant complaining not getting anywhere as I’m determined I’m not paying for engineer to come out And the last phone call was a younger man and he was helpful as he said it takes 10 days to connect .As I said why didn’t the other advisors tell me this plus the one that sold me the contract As some of rather advisors are Down right and incompetent and catty And I’ve been a bit customer for 36 years So we will see if it connects in the 10 days will be leaving but when this contract up So I wouldn’t recommend them or use them |
| |||
| Mary Obrien | Glasgow | BT | 2017-11-26 | |
DO NOT JOIN BT. |
| |||
| E J D | West Midlands | BT | 2017-11-25 | |
Please God never use British telecom the service is unbelievably bad you will only here from them when they want to upgrade your service, this is just a selling organisation with total disrespect for customers |
| |||
| Chris | Bs15 4pf | BT | 2017-11-24 | |
Unless you enjoy talking to brick walls and unnecessary hassle, false information and a overall awful experience from a company that could not care less then avoid at all cost |
| |||
| Paul | Harleston | BT | 2017-11-24 | |
The customer service is so bad you wouldn't believe. Dropped calls, no call back, explaining problem to multiple customer service operators with no resolution, sending emails closing the incident raised without actually doing anything, I could go on but I guess you get the picture.I have now given up trying to resolve being charged for 1 month while my phone was not working as these people are to stressful to deal with. DO NOT USE BT AT ANY COST |
| |||
| Chris C | Nottingham | BT | 2017-11-23 | |
I have been with BT for a number of years now and although the actual service is ok, the customer service is shocking. When it’s all working well it’s great. But when it’s not and you’re forced to call them, then you get passed from pillar to post and the fault or issue is seldom sorted. Common phrase of theirs is “the system won’t let me” So annoying. Also, the packages for existing customers is poor. You may as well cancel and come back as a new customer for any sort of deal. |
| |||
| Andy | Creed | BT | 2017-11-23 | |
Absolutely dismal internet, just this side of the old dial-up. Additionally, a fair number of television channels don't work and there is no ability to gain any "extra" channels, despite always getting adds for them in the post and email. When discussed with the company, we are told it's part of where we are living and increased speed and packages are not in this area. We live just 10 minutes outside of a city. |
| |||
| Darren | Lincoln | BT | 2017-11-23 | |
We upgraded to super fast fibre broadband in June. Since then the service we receive is poorer. I have had engineers out, given advice over the phone, been talked through changes to the settings and it has not improved. BT informed me that the figures they quote are for hard wired devices not wireless. They eventually stated that they could not improve the service. So I a, now paying more for a poorer service than I had originally. I was now out of the cooling off period and would be charged £200 to leave the contract. This is not viable. I am now a very unhappy BT customer until June next year when the contract runs out. They offered me a discount on a new 12 month contract which I refused. I will never use BT again and would advise everyone to avoid them like the plague. |
| |||
| Craig C | Ayrshire | BT | 2017-11-22 | |
Awful services!! No channels work get told on the phone just to watch on catch up? Disgraceful can't wait for my contract to end!!! Will be telling all family and friends not to go with this company!! Also when on phone to customer service your passed on to other people constantly bein told different things each time. This company needs to sort it's self out disgrace. |
| |||
| Chelsea | Liverpool | BT | 2017-11-22 | |
very slow broadband. blocked me twice only been with bt about 6weeks. the cost so far is around £150. made very few calls it is a right ripoff. |
| |||
| charlie | castlewellan | BT | 2017-11-21 | |
I've had BT Broadband for 16 years in one form or another. I find them on the expensive side, but it has always been reliable. I've only ever had Standard broadband. |
| |||
| Nicko | Aberdeen | BT | 2017-11-21 | |
Started a complaint over a year ago as our speeds are rubbish and connections often drop. Was told we needed fibre, so I went with that. Nothing changed. Fast forward to today, I have furnished Bt with proof that we never get anywhere near 35mbs (we get 12-16.7), but they're only interested in going round in circles. Tried to take our service elsewhere, but the line is not able to be taken over! Bt have confirmed that we are out of contract, there is no legitimate reason why anywhere else says that we can't change.... useless. They sent me a smart hub but it makes no difference |
| |||
| Ria | Cambridgeshire | BT | 2017-11-21 | |
Very slow broadband. Only had bt for 2 months cost so far over £150 it is useless at night and bt blocked me twice a waste of money |
| |||
| CHARLIE GALLAGHER | CASTLEWELLAN | BT | 2017-11-21 | |
Please be careful to not be mislead by BT's awful advertisement. Unlimited wifi minutes is NOT unlimited internet. 5 days in and weve racked up a massive bill and apparently we are not new customers so we have the privelidge of upgrading to a 49.99 package - twice as much as what we paid with TalkTalk. 5 days in and already feel ripped off undervalued and trapped.. Just counting the days till we can leave .. 359 i look forward to it |
| |||