BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 9301 customer ratings since 2020-05-14 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,098 Customer Reviews over 78 pages

  • Reviewer
    Location
    Camber
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    6 months of low speed broadband and counting
    Moved to Camber from S. E. London, where we had Virgin broadband at 70 mbps. Had to switch to BT at Camber as no alternative. Opted for BT infinity hoping for reasonable speed. Best so far 16mbps and that was by a BT engineer with a hard wired meter Typically 8-12 mbps. So far 5 engineers visits and hours online with no improvement. Yesterday down to 5 mbps again, contacted BT, they tested line and agreed there is a problem. Will send engineer but warned may charge £129 if fault is in house, note they installed line in house and charged for it. Tested it today, 2.5 mbps, received message from BT informing me that they have now found fault on line and will fix it, but not until 19/01/2017. I despair, especially as they have a monopoly, No point in switching as all suppliers have to use the same line.
  • Reviewer
    Location
    fakenham norfolk
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    total scam for top money. pidgeon would be better
  • Reviewer
    Location
    South Wales
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    TERRIBLE. The worst wifi, the worst service, and the most frustrating thing. I can sit approximately 5 cm away from my 3rd router sent to 'fix the problem' and I can't load a web page. Constant drop outs, no interest in helping, spoke to a UK manager after hours of being on the phone to India multiple times and she was probably the most rude and unhelpful person on the planet. I feel sorry for anyone tied into a contract and have had the displeasure of dealing with BT, they won't help, they will just charge you over £200 to leave the contract and then continue to mis-sell you products at an extortionate price after a few months. STAY AWAY
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    I wish I had found and read this site before placing my order with BT. I currently have no broadband at home because my order is now one week late. Every time BT email me with a new date (in words that suggest they are doing me a big favour!) it is a later date than the unacceptably late one they have already given.

    I cannot comment on the quality of their broadband as I have yet to experience it, although I am now expecting the worst.

    The customer service however cannot be described as terrible or appalling. It cannot be described in that way because it simply does not exist. Totally and utterly pathetic.
  • Reviewer
    Location
    Isle of Wight
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have given very low stars for speed and reliability. I would have given no stars if there was an option. I joined BT in June 2015. I order VDSL1 and had reliable service with no drops and I had the max speed my line could support. I was over the moon as previous ADSL2 was only supporting 6 meg download. 36 meg ddownload. This lasted only two months and in Aug 2015 the Home Hub 5 kept crashing. It crashed and rebooted every 3 minutes. I called customer service and they reset my line profile. Which means they reduced my noise margins, line attenuation and signal attenuation. This meant I now get speeds of 5 meg. Not only that the Home hub 5 still crashes so nothing has been resolved.
    I am still trying to communicate with BT India, but I seem to know more about the technicalities that they do.
    If I get a resolution i might revise this feedback. Let see what happens.
    The good news is that although im tied into a 12 month contract I have read that we are able to terminate if we are not delivered the speeds promised.
  • Reviewer
    Location
    Reviewing
    BT
    Date
    Comments
    Cant even open a web page even when no one else is using the internet, rarely is useable
  • Reviewer
    Location
    Kent
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I would not recommend someone I hated to BT worst company I have ever come across I had there over seas billing department mock the way I talk when he thought he had me muted I demanded to speak to a manager who apologised on his behalf If it was me mockin him I would of been called racist and been in trouble. I was meant to have full service on 27th June after hours of phone calls a new router a engineer out i received full speed n channels from 1st August n they want to charge me £194 for 6 weeks bill when I only had service for 15 days disgusting service AVOID
  • Reviewer
    Location
    UK
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute rubbish. Paying £57 a month and my internet doesn't even work. Used my 4G than ever since getting this pathetic internet, constantly going on and off, refreshing it self every 5 minutes and it's suppose to be the fastest and best internet? What ever. Sick of paying extra on my phone bill because the internet doesn't work for most of the time.
  • Reviewer
    Location
    Northamptonshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Totally shocking.
    Indian call centre staff make promises, and don't follow up (calls, replacement routers etc)
    U.K. Call centre no better.
    Problem was only solved by talking to the cancellation dept, explaining all the lies and errors, and being put through to someone who had the ability to make a decision and not read off a script.
    I'm.moving soon, and I won't be using BT for my broadband at the new address.
  • Reviewer
    Location
    Warrington
    Reviewing
    BT
    Date
    Comments
    I am absolutely dissgussed at bt customer service. Without notifying me they raised my bill when I was told when I signed up over the phone I was in a fixed rate for 12 months. I wanted to cancel my package and the Asian man I spoke to put me on hold half way through conversation at 20:50 for over 25 minutes... the reason being... they close at 21:00 and clearly didn't want to take the call! I used to work for bt for over 2 years and I know all the tricks they use! This is an absolute disgrace and the power of social media is a wonderful thing. I will be cancelling with amedeat effect! Bt instead of paying your paying your employees shifty bonuses to answer phones try getting to learn how to do the actual job... I wounder if you are regulated by the FCA?? DON'T CHOOSE BT!!!
  • Reviewer
    Location
    Plymouth
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute waste of time and money. I have been charged for a service I did not receive and find it impossible to get through to anybody who knows what they are doing. AVOID BT AT ALL COSTS
  • Reviewer
    Location
    Yorkshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Changed to BT in May 2015 and was assured by BT Infinity Hub 5 was the best, total rubbish When on the internet my connection will just cut off for no reason, might only be for a short while but annoying when you trying to find someone. I have a brand new laptop so it cannot be the age of the equipment. I did contact customer services and they said no problem we can sort it out we can alter the speed for you and they then reeled off load of IT speak and said, yes now that is better, and it worked fine for about a week and now it is just as bad as ever. I did ask why wasn't I given the higher speed at the start as I was playing for it, they could not answer that.Have no intentions of ringing again because you have to speak to someone in India who is totally useless and they are allowed to give you the company speak. Sorry I ever decided to go with BT. Why are they allowed to get away with bad service.
  • Reviewer
    Location
    devon
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    a most disgusting service- in fact the worst I have ever received from any company. It has been so far an 8 month nightmare which is now resulting in me asking for a deadlock letter. I am utterly appalled that any company should be allowed to trade in this way. there is no way I would ever suggest BT broadband to anyone. in fact their broadband in my view should be subject to external government scrutiny
  • Reviewer
    Location
    NI
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Wow I never knew how bad BT were until I tried to contact them. BT are a communications provider.....Right? So why is it impossible to communicate with them? I spent a full day from 9 am to 7.45 pm trying to speak to the options team, who are so named no doubt because it's their option whether they feel like picking up the phone!! I called wanting to discuss my increasing bill and to see if they could match a deal from Talk Talk and eventually someone picked up the phone. I explained that I was being offered the same broadband speed, unlimited, including anytime calls and TV for less than I was being charged by BT for broadband and evening and weekend calls. The response was that Talk Talk are terrible with nonsense reasons why I shouldn't go to them like they would cut me off if I used over £20 of calls! Really my phone provider would cut me off for using the phone? They said I could have a £5 reduction in my bill but they would take away my evening calls!!! Excuse me? Horrendous and they don't care about customers. They have lost this one permanently. Don't touch with a barge pole.
  • Reviewer
    Location
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    never purchase bt because you never get the speeds you pay for. I pay for 70 down which is the best package. If im lucky I will only get 5 down which is shocking
  • Reviewer
    Location
    Wright
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This service is an absolute disgrace. Customer services / technical faults mislead and lie to you. The broadband speed is no way near what was promised and constantly cuts out. Complete and utter waste of money. And they will not even release me from the contract despite not providing what I asked for!

    The technical faults team have been talking to me for three months since I had the problem. Initially I was informed they merely had to ensure it wasn't a wireless problem and they would reset then boost the line. Well, I ran all the speed tests and used an Ethernet cable for my broad band direct from the socket with a new filter as requested. Still rubbish. They therefore reset the line. Then it still didn't work. I raised it with them on the phone and they advised I wait 20 days. Still nothing. Then a call, they blamed it on a wireless problem inspite of the tests showing that that it wasn't - they wen reset the line. They then stated they couldn't guarantee wireless speed. I raised it with other representatives via twitter and got the same answer in a long and pointless email.

    The broadband never goes above 3.5 Mbps and is often much less. The line constantly drops out. Watching films and multimedia without interruption is a pipe dream. I was promised about 10mbps. Yesterday my partner was told that nothing was guaranteed and that I had no right to cancel. She was told to consult the small print. The sooner the OFCOM changes come into place allowing me to quit the better. I cannot dissuade you strongly enough. BT is not the firm it was and they do not care about the customer or quality of the product. They just want to squeeze a margin out of you. Go with Virgin... I never had a problem with them and the line was awesome!
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Customer service appalling
    One of the most expensive out there but extremely bad service takes over three weeks just for the engineer to come out and connect
    Once connected always problems
  • Reviewer
    Location
    Smith
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Ridiculous WiFi, slow speeds paying for 50 barely getting 10mb/s , poor connection issues, says it’s connected but no internet , download speeds are better in potato than their hubs and you’d get better customer service from a lamppost than one of their staff keeping you on hold through till your mid 20’s
  • Reviewer
    Location
    Droitwich Spa
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Good Speed. INCREDIBLY TERRIBLE RELIABILITY, appalling customer service.
  • Reviewer
    Location
    Coleraine
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Bt have the worst customer service I have ever seen or heard have, the WiFi is so poor we have to use our mobile data
  • Reviewer
    Location
    Rattigan
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BT Broadband is very slow less than 500Kbps most of the time. The free BT Sport app is useless and to be honest 3G gives quicker speed than I get. I have tried all the test and actions to improve the speed BT suggest and its no better and getting worse.

    It is £30 per month for unlimited broadband and a complete waste of money, will switch as soon as I can.
  • Reviewer
    Location
    Manchester
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Call outs with engineers that never show up as the BT rep didn't confirm it. Lines unstable, replacement router sent but nothing fixed. Never dealt with a more incompetent support team. Any issue has to be 'escalated' and takes days / weeks to get anything started.
  • Reviewer
    Location
    Manchester
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Why didn’t I read these reviews first. The broadband service is the worst I have ever experienced. Slow connection, poor wireless range, constantly drops the connection. I’ve been over 24 hours without a connection once but BT denied there was an issue. The Home Hub is probably the worst piece of kit I have ever used, not does it work with any decent router in modem only mode. Plus not compatible with Apple AirPort Extreme or Express. I tried to cancel my account just outside 14 days and they said it would cost me nearly £900 in fees, despite me having first reported the problems inside the 14 days. They are truely truely terrible and I can’t wait for the day I can leave them for good. Please don’t be tempted by any of their deals as it really isn’t worth the pain.
  • Reviewer
    Location
    Reading
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    I read the reviews. It’ll be different for me I thought. Let’s try BT. What a mistake. Left Sky for BT business on Superfast Fibre.
    Day: 1 No phone or broadband connection. Call engineer to fix, sorted later that day.
    Day 2-4: No problems, great router.
    Day 5: BT inform us we are leaving them in 2 weeks but we can change our mind and stay.
    Day 6: BT terminate our service and give our telephone number back to Sky. Business now in turmoil - no receptionist, no online access. Numerous telephone calls to BT. Can’t find our number, join the complaints queue, no action being taken as we aren’t their customer any more. So much for the 2 year contract.
    Day 7: Give us our neighbour’s telephone number.
    Days 8-14: BT place 4 new orders, none of them right.
    Day 15: Today. We have our telephone number back but broadband now cut off.

    We have lost £1000s in business over the last 2 weeks, not to mention face/reputation. I am absolutely livid with them.
    For God’s sake, for your sake, don’t go with BT, they aren’t fit for purpose.
  • Reviewer
    Location
    Knutsford
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    THEY SHOULDN'T EVEN GET 1 STAR! BT are pathetic they have given us just problems since we bought their services. We have no wifi so my son cannot complete his GCSE'S. BT took down any wifi we had! Our 3G bill is through the roof! We have no way of receiving any information via the internet. The contact service was useless none of them knew what they were doing and we couldn't understand them! Very angry strongly recommend you don't go with this service.
  • Reviewer
    Location
    Wales
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely the worst company, in terms of reliability and customer service. Joined then and left a month later, after having to log 3 complaints for a multitude of different issues.

    PLEASE DO NOT JOIN BT UNDER ANY CIRCUMSTANCES
  • Reviewer
    Location
    wolverhampton
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really bad service, should be called, Bollywood Telecom, the people you get through to have not got a clue, spent four hours on the phone so far, two hours in chat rooms, got nowhere, they can not even sort out my board band upgrade, over charged for service that was supposed to be free, can I get refund no, they take your money and you try getting it back, the actual line service works well, just a shame no one knows how to sell an upgrade, and sort out over charging,
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    So bad I'm assuming must be a joke. Ironically after the latest delay with installation they said "Don't worry ... we will call you back on 1 April".

    Ordered BT TV, internet (as well as the obligatory telephone line) 6 weeks ago. Since then I have had 26 phone calls, 15 hours of my life wasted, 1 unexplained non-attendance by an engineer and
    5 occasions having the Indian colleagues guys putting the phone down on me when they didn't know what to say.

    I STILL do not have television. AND spent the last hour on the phone speaking to 4 different people to find out what was going on (3 of them couldn't).

    The promise I will have TV tomorrow. But they promised this on Tuesday but then sent me a text saying there was a technical fault

    Without doubt one of the worst product / customer service experiences I have ever had anywhere in the world.
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Worst customer service I have experienced. Our internet has now suddenly just stopped working twice in the last two months and it takes them over a week to get an engineer to you. Such a massive waste of time for a poor service
  • Reviewer
    Location
    Worcester, UK
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    BT fitted a new line for free which seemed excellent. Speeds were 28MB with a low ping.

    Fast forward 3 months, my sync is suddenly locked to exactly 20000Kb, ping is terrible (35 when previously 8 to UK servers).

    I try over and over to speak to BT, being told someone will contact me and that they are chasing the fault. After weeks of chasing them they finally get back to me and say there's no fault and everything is fine.

    Apparently is sudden 8Mb drop on my connection (30% of my total speed!) is normal and is possibly down to, and I quote "more people connecting now".

    My old connection had a slightly better ping and would sync at 25Mb. I've moved to BT and EVERYTHING IS WORSE.

    I couldn't recommend against them enough.
  • Reviewer
    Location
    Dorset
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Reliability
      3 stars
    Comments
    My speed is much lower than promised. 4 was the promise 2.8 the actual, sometimes lower.
  • Reviewer
    Location
    Fowey,Cornwall
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    When using the broadband the service drops out frequently even when complaining to them. Then the telephone charges include items I have not asked for.
  • Reviewer
    Location
    Evesham
    Reviewing
    BT
    Date
    Comments
    What a total waste of time Bt are the business disruption is absolute top notch.
    From getting the addresses wrong to not actually turning up or phoning anyone to let us know that they are not coming even after waiting all morning. The engineer could not even ring.
    I could go on forever.
    Our new phone system will never be in and working. Incompetent company. That is only interested in signing the contract.
    It is now stopping the move to new premises.
    Ffs
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BT = British Trash. After reading through other people's reviews, I'm really surprised their rating is overall 3 stars, it should be much lower, and you should give a 0 option just for BT. I've used them a couple of times now and each time their service, broadband and reliability is subpar in comparison to other providers. However, this occasion takes the biscuit. The most unreliable service I've ever used, extremely slow and cutting out several times a day for several hours at a time. So this means they are only providing working broadband service to their consumers for a few hours each day, yet charging full prices. They should be heavily regulated to ensure they are providing their customers with service they advertise, or be fined.
  • Reviewer
    Location
    Colchester
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wish there was a minus scale! terrible company the worst customer service I have ever had even from the managers. The managers hanged up on me and the BT staff of many occasions lied to me. Took 2 months for them to install my phone line I gave up in the end and got sky out and they installed within 1 week dont ever use them!!!
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely appalling service and I haven;t even received my internet package yet.
    Two weeks 4 different people and no home hub?
    I would never recommend BT to anyone after this and I wouldn't have them myself had I not already been given a BT open reach box when buying my property.
  • Reviewer
    Location
    West Midlands
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I never normally leave reviews but thought I must this time to warn everyone DO NOT BUY BT BROADBAND OR TV
    I have never dealt with people that are so uneducated and basically do not have a clue what products they sell.
    Broadband has not work properly since we have had it installed, they tell you that you have a 14 day 'cooling off period' where you can cancel your package if you are not happy what they do not tell you is that this 14 days starts from when you place your order so in my case it took them 3 weeks for an engineer to come out and get it all set up on which case my right to cancel no longer exhausts and want £900 to get me out of my 12 month contact.
    After spending hours and hours getting through to someone on their customer services department I get through to India where they are reading from a screen and don't understand your problem - "computer says NOOOOO"
    I actually emailed them and now have a dedicated person who likes to call every week "to see how we are getting on" but not actually solving our problem"
    They have determined that my broadband doesn't work correctly because of where the engineer has set it up - basically on my tv stand.
    They have said connection problems is our fault and nothing they can do - but the broadband needs to be by our tv as it needs to be connected to our youview box funny how SKY do not have the same problems as BT.
    But don't worry they are refunding me £11.60 as a good will gesture! My direct debit is now cancelled see how far they can take it for me to pay my bill when they have falsely advertised their services and have not resolved my problem
    If you buy something from the shop that is broken you expect a full refund something BT do not understand!!!
  • Reviewer
    Location
    Derby
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am 82 years young and have just had the most awful experience with bt upgrade to infinity. They gave me connection dates which never were changed 3 times
    Then there technical support team asked all kinds of questions which were over my head my son has spoke to them about asking me to take screws out of sockets and plugging things in I have know idea about I could have been seriously injured if I had taken a 240 mains socket of the wall !!! I have now cancelled my set up and will move to a more competent provider.
  • Reviewer
    Location
    Reviewing
    BT
    Date
    Comments
    I would not give even 1 star. Horrible customer service. Do not deal with a complaint either. Wasted hours on the phone with them to find out that they have no idea what happened with my order, transfering to all departments where one person state that the order was cancelled and the next person telling that is still active. Wasted hours last week. AVOID!!!
  • Reviewer
    Location
    Manchester
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    £50/ month - Slow connection, connection dropped everyday. And yes I did report the fault. I have been woth the company for 2 years now and nothing changes. It’s almost everyday now that I am struggling with this. Still this is not a good internet company provider

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.