BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 12442 customer ratings since 2019-02-16 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2921 Customer Reviews for BT

Reviewer Location Reviewing Date Ratings
I'm getting the impression customer services are hiding/running away from me.
I've been a loyal customer for years for both telephone and broadband.
We have just had fibre band trunked to our village and whilst waiting for the endless failed installation dates I decided to review my contract with BT on the promise that I would be able to upgrade to fibre when it eventually came. It came in November and BT have just slashed the cost accross the Internet. Nowhere does the advert state "excludes existing customers" the usual BT con. When you attempt to order it (on line only) you are asked to enter your land line etc when suddenly the price jumps from £10 to £24. I called BT sales who tried but couldn't explain either.
BT like so many other companies who don't want to contacted make it so difficult for people to email them by putting dreams and reams of smokescreen and diversive links to divert us away from the "email us" links. They lodged a complaint on my behalf and said I would get a follow up call. I've heard nothing. BT provide an appalling customer loyalty programme when it comes to upgrades and renewing contracts. Where are you? Why are you hiding and avoiding me?
When are you going to start treating customer retention as a priority rather than taking advantage of the hassle of migrating to their competitors?
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Stone, Staffs BT  
Speed is often around 31 can get 40 in the middle of the night. It is now 6.30 am and speed is 24. What happened to the advertised 52? Speeds have got slower through out 18 contract. Very close to exchange and junction box. They keep putting up the price so while I contracted for about £18 it is now £26 I think this is a travesty on an 18 month contract. I cannot get out of it, but they keep increasing the price. FON good. Customer service appalling. Cut off my internet all together when switching to Fibre. Took me many hours of chats and phone calls one of which they charged me £26, Getting past their voice activated switch board is a nightmare. You have to hold the line and make no noise and it reverts to a key pad operation, But do not even breathe, Talking to India mostly incomprehensible. Chat understandable but they have no authority to do anything, I hate BT with a vengeance after 45 years as a customer the last 18 months have been a nightmare. Their India operatives have no knowledge of basic uk commercial law, They have been overcharging me for 18 months. Fon and BTwifi when out is excellent.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    5 stars
Gloucestershire BT  
This company is shocking I moved into my new home and gave 2 weeks notice to BT that I was moving. I spoke to home move team who explained I will be getting my hub posted and a engineer was booked also, I was happy with that set up.

On the day of the new hub arriving I rang to find out what time they were turning up. This is where the problems started. I was calling the customers services team they did not recognise i had moved and could not find the information regarding any engineers or Wi-Fi hub being sent then they cut me off.

I rang again and that person also said the same thing. I called up a 3rd time and they found my details without any problems? I was then told I would have to wait, 3 more weeks with no phone, WiFi or TV.

I made a complaint 1 week ago but have heard nothing back from them. They are the worse company I have dealt with, they lie and tell you stuff that is not true. The funny thing I have texts and email confirming it all.

I have no choice but to use these jokers I will be emailing the onbusman, and telling everyone because they want to ignore me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Silverstone BT  
Had 12 months of serious broadband issues, now have issues with a mobile service too.

Let me explain - I noticed broadband connection issues, called out their Openreach guys, fixed it so no problems right? - Wrong! lost connection 3 times more, engineer sent out, he hooked up terminal to my line box which displayed a different number, so he went out to check, returned to say my private line was unplugged (stolen) obviously previous engineers working etc - then told there's ample space for new lines etc - then fixed issue and made report back to BT. BT sent the standard email eg: case closed, then line got hijacked again - altogether lost about 2 months internet time, which after months of phone conversations was eventually credited to my account.

Took out a 2nd service - a mobile phone contract approx £372 pa for I Phone SE (6 year old phone!!), which was a 'recommendation' from 'Sales Dept' - sounded ok, biggest mistake I made -- phone battery issues galore, to a point where phone battery depleted from 8 hours a day (only switched on, and no other usage) to a mere 3 hours after a full recharge!

BT wouldn't take responsibility, tech support was refused, so got passed to Apple instead. Problem was the battery, Apple sent just a refurbished replacement model, not brand new or a newer model offered.

Moving on 7 months later - they double billed me due to 'automated billing system error' - which messed my finances up for 3 months, BT tried to stick me with an engineer call out fee of £180 - based on their customer service suggestion and insisted a broadband check be done at my end to help solve the slow speed issue.

Fault was found to be BT's and not damage to my equipment etc - so another credit made to my account - I should think so.....

Forward a few months and I paid my mobile bill by credit slip at my bank. BT sends me a reminder to restrict my service etc, I explained it was paid 20 days earlier, assured my service was restored, but I owed them £55 for 'other mobile services' which they couldn't explain what these extra's were - actually illegal as all charges must be billed in detail which this wasn't - I questioned this, requested in-depth details and promised to pay once proper itemised bill is forwarded - but none came, yet their still trying to bill me for a non existent extra that I know I never requested as my bill is just for the phone and is one charge only for unlimited calls. so nothing else to pay.

They then sent me a further reminder, threatening account termination, along with debt collection action and that I would be stuck with extra fees for non-payment etc - a very aggressive letter indeed. If only they checked their bank account to see the bank transfer, hmmmm. So got proof of payment from my bank, agent reconnected my service, but few days later - BT disconnected me again for reasons unknown.

Don't get me started on the nightmare call transfer system they force on their customers, or the rude agents intent on blasting policy instead of active listening skills that should be employed to understand the mere basic of info needed to sort an issue.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
London BT  
I don't leave reviews as a rule but have had enough of this terrible service,My broadband drops at least once a day(today it 's dropped 8 times)Customer service always want to send out an engineer when they have already done it (don't they know people can't keep having time off work)and found the problem is not in the house.BT did offer to compensate me for 2 days without internet .They offered a grand sum of 13p!!!All I can say is I'm going back to PlusNet ASAP
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Crewe BT  
Having been with BT twice over two separate 12 month periods, I have to say the company as a whole is TERRIBLE.
I have no idea how the staff pay structure works but I am going to guess that they get a financial incentive to extend or sign up customers to longer contracts.

My first experience was that I had ordered broadband, and having not received my hub on the date given, I called up and asked.
Only then to find two boxes arrived. I called up and spoke to an Indian call centre to find he has signed me up for a new contract.
This happens 4 times over a 6 week period. I had 4 running contracts running at the same time and was a huge ache to then revert back to my original sign up date, as all they wanted to do was start my contract date from the last one they had wrongly issued me.
On my most recent experience, having signed up for a 12 month contract, I had problems with my speeds and called them after a week. They said they will give me the faster service (for £x extra) which I agreed to. That was pretty much it.
When it come to cancel my 12 month contract, I was informed that I had agreed to sign up for an 18 month contract when my speed was increased.
Something not mentioned once.

There is no integrity in the staff whom represent this shocking company.

Speeds are ok but intermittent.
Customer services is cr4p
  • Speed
    3 stars
  • Reliability
    2 stars
Essex BT  
Customer service appalling
One of the most expensive out there but extremely bad service takes over three weeks just for the engineer to come out and connect
Once connected always problems
  • Speed
    3 stars
  • Reliability
    2 stars
London BT  
Bt should spend some of their millions doing up all their network to fibre optic, as we find out in local areas like easterhouse barlanark springburn carntyne they dont get the promised 8meg broadband we get 2 if we are very lucky last night mine dropped again to under 1 meg which is appaling as i pay the same price that other people do who get 8mb and above.
  • Customer Service
    1 star
  • Reliability
    4 stars
durkin BT  
Very poor customer service as they insist they sent a letter regarding 2018 September price rises.
As I am greater than 30 days since letter was sent I cannot cancel my contract.
This was the same senario the last time BT INCREASED its prices.
Funny how these letters are very in portal but are not sent recorded delivery.
What a joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Lincoln BT  
I had been with plusnet for a year and had No issues at all. Probably only really needed to restart my router about 3 times in a year.

With BT now for a month, as I wanted to get bt sport.the internet is terrible. I used tobe able to get a potential speed of 16ms/s and now I am downloading a file which is 424mb and it says it will take 6 hours! I restated my router and still the same. Very poor
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
Cheltenham BT  
over last 8 weeks BT Download rate has been well below the 52 Mb/s guaranteed value.
getting BT to address the issue (Indian call centre!!!) is frustrating.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
TETBURY BT  
I live in the Lagan Valley (the largest populated area in Northern Ireland)and my Broadband Speed varies between 0.310mb and 0.120mb, BT's charter stipulates that all households would have a mimnimum speed of 0.512mb by 2009. I am registered Disabled and use my computer for shopping etc. My computer is only one year old running Vista. BT are absolute rubbish at getting anything done to speed my broadband up. They are helpful on the phone but useless on the ground.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    4 stars
Donaghcloney Craigavon Co Armagh NI BT  
Worst company I have ever dealt with, they lied about the price and since then I have had nothing but issues, cannot wait to leave them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Hockley BT  
I have never experienced such poor customer service on all fronts. I have just raised a security issue and been told that to fix it I will have to use a chargeable service. I spent countless hours online and on the phone trying to fix the infinity connection problems and it was like getting blood out of a stone. I am counting down to the end of the contract with bt.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
London BT  
Sad Sad sad!!! Years ago worked for BT when it provided a brilliant customer focussed service! Yes it had not been privatised. Now! Take out TV and Broadband contract 30th December, TV not operable remote and box suspect, engineer booked for three hour slot! Does not arrive one hour on phone to India three contacts. Transpires engineer reported not enough parking space? (There was!) But not contact!
Moral unless you have parking for gigantic vehicles! Dont use BT.
On their plus side presented first bill within 6 days , so they can be quick.
Also may help if you can speak Indian.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Kettering BT  
Cant really comment on speed and reliability as I am trying to change from sky to bt , but they way I was treated by the customer service people I am now in two minds. The appear to thing everyone knows everything about computers ,tv`s and the packages they offer, I only wanted a bit of advice, but it may be that bt are making too much money to worry about customer satisfaction , ah well sky will be happy
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
North Manchester BT  
Worst customer service I have ever experienced. The operators never do as they promise.
I had to cancel twice and even then they got the date wrong.
I was billed incorrectly and promised a refund (even have the email proving it) but instead was billed again and told it was to late to stop that payment.
Cannot put into this short review just how useless this company has been.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
UK BT  
Switched from Pipex to BT I was told it would be faster but no real difference. The switching process was awful BT in breech of contract twice legals pending. Customer service absolute chaos Mind you so was pipex, talk talk. No money has been invested in Axminster exchange for years total rip off for what you get.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Axminster BT  
I have claimed that broadband speed I very slow.
They keep agreeing it's slow and they are working on it, this has been going on for over four weeks , it's still the same.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
Dougie. BT  
Setup was a nightmare. Utterly horrid. I have never been so stressed before in my life. Despite giving all advanced warning installation only started 2 days after at which point we were informed (after being on the phone for over 2 hours and being transferred to and from 3 different call centres), from the technical support suggesting that I go out and purchase an old fashioned telephone to test the line from my socket to their exchange.
They couldn't make it any faster and it was totally stressful especially with my wife needing internet to study from home in the middle of moving house.
We also had this idiotic broadband talk which was never properly explained to us and seemed to half work and which I asked to be turned off - with the lack of paper bills it was only recently that I noticed that this was *still* being charged for despite my request.
However, speed is good. 18meg/20 consistently, occasionally connection cuts out requiring a hub restart which is a bit annoying. It's fine now, after setup, but the whole process reflects poorly on their customer service. My wife hates the random cut-outs and wants to switch to virgin but their customer support isn't much better.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    2 stars
Southampton BT  
Having been a BT customer since 2010 I have now got so fed up with their new customer offers that I have contaced them to cancel with the aim of moving to Plusnet and then returning in a year. However because I have a £1.31 discount till June 2015 they want to charge me £130 to leave - thats 10 years of the discount which in itself only lasts a year. So I asked to discuss it with a manager the call centre operative flatly refused to put me in touch with one - basically these are the rules take it or leave it. so I'm stuck with BT till June 2015 what a total Rip off
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Leyland BT  
Internet speed is fine, but drops out randomly for anything from a few seconds to a few hours. This can happen very frequently.

This is especially annoying if you're playing a video game and the whole game freezes leaving you powerless to react.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    1 star
London UK BT  
Its ok if nothing goes wrong, but any "Techie" calls go to India and the English is barely understandable - no use when trying to explain things. I was trying to get to the bottom of why I was getting a low signal but I couldn't understand what the Indians were saying and they couldn't understand me !! Left in the lurch.
  • Customer Service
    1 star
  • Reliability
    4 stars
Buckingham BT  
BT have an OK broadband speed, this is not just me but other people I have spoken to. However they also have a very poor customer service, and broadband reliability is something which almost doesn’t exist when you’re with BT. Internet randomly shuts off, currently using my mobile data to write this review because the internet shut off again would you believe it or not. Wouldn’t recommend, go for Virgin Media instead.
  • Customer Service
    2 stars
  • Speed
    3 stars
Don’t BT  
Ober the years Ive tried many different services and providers. I rank Talk Talk as the absolute worst. NTL put me off ever trying Virgin. The absolute vest customer service without a shadow of doubt is O2 which I have at a 2nd address. BT attracted me with the sales pitch and the free wifi but in truth its not as transparent as O2 and neither has it the support. I dont want to knock yje firm when they dont deserve it but I see little in the way of good news staying long term . I will however persevere a bit longer.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
South Wales BT  
Absolutely abysmal service and threats for BT

Have been with BT for may years was out of contract and looked around and found I was paying about twice as much with BT as I could get with other providers. Contacted BT and asked if they could give me a better deal which they said they could they offered a couple of pounds off not the £35 need to be competitive. Asked for a PAC code but due to technical problems they could not give one. This went on for a couple of weeks but eventual got my PAC code and left B. They did however finally offer me a deal which was £1.00 more expensive than the company I transferred to. But there was no way I was going to stay with them after the way I had been treated. Was sent a final bill which I paid and have now spent a further month receiving threatening emails from BT. Saying they would be sending round the bailiffs and destroying my credit rating if I did not pay. This despite me having raised a complaint with them. Absolutely abysmal service will never ever go back to them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Cornwall BT  
E mail Gavin Patterson CEO and explain the problem and you will very soon have an executive complaints handler to deal with one on one.....simple!
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
ludlow BT  
BT is not want you think. I can think of three services that are excellent in comparison to BT.
BT customer service talk the good talk but do not deliver. There are unforeseen extra charges which bump up your budget so making it difficult each month. If you want to get out of a contract it will cost £260. The broadband will stop working for no apparent reason and the phone reception can be distorted with static. Most people I know are with other providers despite the fact that the broadband is 10% less faster. But why? Because the overall customer service is good. One or two good services does not equal customer satisfaction. Very disappointed, very shocked and will not ever go back to BT. Rubbish!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Streatham BT  
Bt what can I say? I went with them two years ago to get the TV as infinity had been instead and Virgin couldn't give us TV. The pallaver to get the broadband phone and TV installed an running was unbelievable with endless calls to BT and the so called technical centre in India [ who to be fair at the time did at least call back ] even though they couldn't fix the problem of a "stuck" order. The whole thing had to be cancelled at started over again and still there were delays and letters asking me to return equipment which didn't need to be returned. Eventually it was all sorted [ but it took around 4 weeks to get everything working properly anf=d hours frustration on the phone to polite but useless people who didn't or couldn't keep their promises or who couldn't understand the issues ] .Since then the broadband and TV service has been fine with speeds as promised of 38mb. Prices have however risen considerably over time .

Recently they wrote to me putting up the charges saying if I didn't take out another contract with them they were going to charge me around £7 more and would no longer get Sport lite [ which I don't watch anyway ] .I called BT ,after getting quotes from other suppliers and they kindly agreed to offer me the current service plus BT sport for considerably less than Talk Talk or Sky - I was happy again or so i thought . Then the problems began .

The BT sport duly arrived the next day and I called their sales team to ask if i could have the HD channel bolt on . You would have though this simple request but no . This was agreed and an order submitted told it would take probably a couple of hrs but at worst it would be 24 max.

No HD channelled 24 hrs later - nada. Called 150 [ long wait and user automated system with a Scottish lady telling me how important my call was and would i like to use their web site which proudly announced "sorry for the delay" and gave information none of which was relevant or did not solve the issue ] .On getting through to the Oders team or tech dept or who ever they were the saga with their Indian call centre began. 150 answered and after a further interminable wait to muzak was put through the ] I have called them 5 times and on each occasion i have been assured the service will start and on two occasions would be called back as they were personally monitoring my order . I have to say no such calls were ever received and I am still without the HD version of the channels [ at one pointI even lost the exisitng internet / non hd channels but miraculously they were restored 6 hours later ].
I have had to spend hours on the phone waiting and explaining to some very polite but disingenuous and ineffective staff who have basically fobbed e off with a load of old tripe and unfulfilled promises [ lies I suppose ]. Even one of the women at the call centre told me SHE had been cut off by the Orders Dept. Every time you must speak to a different person and they all parott the same script but despite promises they don't solve your problem - which in my case where is my order ?

In frustration I googled the BT's CEO e mail adress [ Gaivn Patterson ] and wrote to him . This at least resulted in a prompt reply although I suspect it was probably computer generated since it arrived about 9pm in the evening but was singed from "Gavin". All very mately I suppose he can afford to be but since Iv e never met him and he's not my friend Ifound this a rather superficial and dare I say it American overly familiar way to sign off to a customer and shareholder { why? I am seriously asking the question ]

....I have now been passed to the Executive Support Team [ whoever they are ] to claim to be taking ownership of the problem and not to contact any else in BT as they might get confused [ from my experience that would be a racing certainly] .The claim they will get back soon ... we will see.

I pointed out MR patterson that surveys by Which ? and others show BT a the t bottom of the league for customer service and that now I had experienced the reality of BT I was in full agreement.

I have also loolked at heir website on quality issues and they have all the mamagmetn speak and about stuff programmes to improve service , Quaky assurance , ISO9001 .[In my epxpereicne the assurance rating is useless since basically BT set the standard they want to meet - one it seems that is not very challenging - and then they get accredited because they can meet it!] .tere was aloud off giiif about customer care building "shareholder value" to persuade gullible persons to invest with what is basically the a privatised PO telephones service monopoly writ large and with a similar level of service to boot.

Whilst I have been happy wth the broadband which has lived up to expectations I cannot sy the same for their customer service, problem solving and their call centres which are the worst Ive ever experienced { although Vodafone on occasions have come a close second . ]

I would be loath to recommend BT to anyone they are simply too large .

[NB 17 years ago my PC got infected with an autodialler virus and BT allowed my quarterly phone bill to get to neatly £500 - it was normally about £40 - before someone contacted me . They had already paid the fraudsters in Vanuatu for frusdent calls I hadn't made and refused refund me anything. Ofcom were useless too, although I later discovered I could have sued BT to get the money back . I left them immediately and swore I'd never go back. I should have stuck with Virgin or gone to Sky . The only reason I went back to BT was because wanted improved TV and broadband and didn't want a sky dish on my house - however that would have been be a small price to pay given the problems I've had with thier call centres. Why do these companies think outsourcing to India or wherever will improve their service ? I suspect it is all about saving money of course and not as they claim building "shareholder value" I am sure there are plenty of location in England who would welcome BT establishing a call centre there. It is British telecom after all and not Asian Telecom.

Don't bother with BT if you have an alternative - if you have problem they are simply dreadful and their cal centre staff even lie to you [very politely ]but lie is still a lie , - anything to get you to hang up . Awful, and I have shares in this company must be mad ! [ They are soon to be sold ].
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Surrey BT  
Price constantly rises, indifferent and unreliable service. The only efficient thing about their service is the dependability of getting a bill
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Grateley, Hampshire BT  
Just switched to BT broadband few days ago and found that the braoddband speed very slow at times and connection unreliable. By replacing the BT home hub (router) with my netgear dualband router solved all the problems.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
London BT  
Got Fibre Optic a year ago. worked straight off at 80mbps+
Now slowed right down to 45mbps
contacted BT and after several checks identified my line has been turned down to 45mbps
When I asked why I was told it was due to my previous issues (I'd had none) and that an engineer would go to my local exchange and tuned it back up, they haven't (no surprise)
Now I know 45mbps isn't really slow, but I checked with BT before buying that I would get 80+ and did for a year.
They still say 80+ is available and my neighbour get it, so I'm left paying for something I'm not getting.

Out of interest if you go to http://speedtest.btwholesale.com

then run a speed test you will see the speed your getting.

Once you've done that select further diagnostics

enter your broadband related phone number and run diagnostics test

The result will display the speed available on your connection.

Its less than when you first had the service then its a BT issue. Don't be fobbed off by BT telling you its not down to them.

It may be that they've turned it down for existing customers because the exchange is struggling, thats simply not your issue and you should get what you signed up for and are paying for.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
Northants BT  
I use to get Just over 6 at a previous address, this one seems very poor in comparison.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
Barnstaple Devon BT  
Fixed price contract is very expensive compared to current deals Nil response from customer service
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
cuffley BT  
I moved to BT infinity from Talk Talk as I was not happy with the service. What a mistake it has turned out to be!
Out of 10 and a half months of the contract BT have only managed to get the minimumum speed for 2 months. The rest of the time it is way bellow the minimum. I have tried phoning and web chats multiple times and no one did anything to improve it. The customer service is useless! Cannot wait to leave. Avoid at all costs!
  • Speed
    2 stars
  • Reliability
    3 stars
Cambridgeshire BT  
Pathetic speeds!
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
Headcorn Kent BT  
Horrendous experience with BT. Don't go with them. They said they'd give me vouchers when I joined. Didn't. Just phoned up - they have a recording of the guy telling me I can have them, and they won't give them to me or the equivalent of them?????? They lied to get the business, overcharge, and they are so so so unprofessional on the phoen. Don't trust a word they say. Go with someone else.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Bath BT  
I really though I had bought a fast service but I tested it today after reading the reports in the press and instead of 8MB i had 0.8MB. Not good enough I will change supplier (currently BT)
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    3 stars
London BT  
This speed has slipped from 6mbps to less than 2mbps
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
spalding BT  
Was going to move to sky for free unlimited broadband deal. BT then offered a similar deal so I stayed put (better the devil you know than the devil you don't). Ever since my broadband has been wholly unreliable. A real issue as I work from home quite a lot. Rang up to complain. Apparently no problem with line but a dodgy hub. New hub arrived - low and behold exactly the same problem. Call me synical but free unlimited broadband seems to mean you have to fight it out with everybody else for the service - I've been a Bt customer since 1995 but clearly loyalty means jack! Unless it improves I will be moving at the end of the year!!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
SHROPSHIRE BT  

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