3,585 Customer Reviews over 90 pages
-
- Location
- Birmingham
- Reviewing
- BT
- Date
- 2022-05-01
- Comments
-
Paid for 1 day subscription. The moment I paid my login credentials were no longer accepted.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2022-04-29
- Comments
-
Worse company to provide broadband service for this generation!!!
I am a BT customer for more then 3 years and previously I had issues with the broadband speed with BT and currently I have the same issues plus they increase the monthly payment from £30.99 to £35.45 for the worse internet service and speed is only 57 MB. I tired to speak to the customer service few times and they were unprofessional and didn't resolve my problem. later I asked them to cancel the BT broadband and they asked my to pay cancelation fees £195. unbelievable!!.
Even I was with BT for long time, they did not value their customers and told me that they don't care and they can't do anything about it.
So, now I have to pay £35.45 for Worse internet service where they promised it will be £30.99 per month. I do understand they increase their price every year but from 30.99 to £35.45 is not acceptable for only broadband with the speed is only 57MB. where other service provider offering full fibre optic broadband speed 1GB for £30 per month. (everyone can check online).
So, My advice will be to not get any contact with BT as they don't value their customers and they will put you trough the same situation which I am having right now.
Please search for other providers for better service.
- Location
-
- Location
- Brighton and Hove
- Reviewing
- BT
- Date
- 2022-04-29
- Comments
-
Rubbish experience. They steal money directly from your debit and when confronted customer service is appalling, lie and treat you like ****. Worst company I’ve had to deal with. You managed to steal £10 but you lost a customer, and I will make sure to tell all of my acquaintances of this! Just terrible!
- Location
-
- Location
- Staffordshire
- Reviewing
- BT
- Date
- 2022-04-27
- Comments
-
My BT Broadband Started Off £27.99 pcm But BEWARE.. BT increase Your Bill VERY QUICKLY and Without informing You...My Bill has increased Without BT informing Me of This Change They've just Took it Out ...I Rang to Complain and i felt my Complaint Went On Deaf ears Was given no Apology No Offer of goodwill to keep its Customers Nothing Considering a Complaint Was made and a Unhappy customer which alot other provider's do..Also Customer service staff are Not very unhelpful Not very Compassionate & talk to You like There reading from a Police book.. You may as Well talk to a Brick Wall.. I Feel BT are just Takers who don't care about Customers And they need To improve there Customer service Staff & Care about there Customers More ...
- Location
-
- Location
- Lanark
- Reviewing
- BT
- Date
- 2022-04-26
- Comments
-
Now 4 weeks with no landline and poor broadband. Passed from department to department. Have to explain issues over and over again. Engineers did not fix issues. They do not honor arranged call backs and pass the buck. A total of almost 15hours of my time trying to resolve this with so far no joy.
- Location
-
- Location
- N ireland
- Reviewing
- BT
- Date
- 2022-04-26
- Comments
-
Trying to use hot spots and every time I ring to find out why I cannot get sorted they say my account needs to be activated. Then they tell me it’s sorted to log in and I then get locked ou so they tell me to ring back in 30 minutes and it starts all over again. Awful Awful customer service. Still not sorted.
- Location
-
- Location
- Clydebank
- Reviewing
- BT
- Date
- 2022-04-25
- Comments
-
Bt broadband is OK but open reach are about as much use as a litre bottle of hot sauce in the desert. You'll get repeatedly asked to wait in the house for people that will never show up.
- Location
-
- Location
- Nottingham
- Reviewing
- BT
- Date
- 2022-04-25
- Comments
-
How to provide to world's worst customer service by BT:
1. Arrange a call - and then never call
2. Pass the customer around from agent to agent - never use the same agent twice
3. Don't try to fix the underlying issue, just keep cancelling and rerising the order
- Location
-
- Location
- Swansea
- Reviewing
- BT
- Date
- 2022-04-23
- Comments
-
I used Bt brand for 2Yeas contract. From last quarter without informed Bt increased monthly cost double. When sighed the contract BT says on the phone my broadband price will be same. I won’t recommend any people buy Bt broadband Bt will increase prices without asking you
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2022-04-21
- Comments
-
Terrible customer service. Our internet hub doesn't work properly (BT's fault not ours). In the past to fix this error they would send us a booster plug in, but now they're saying that having a broadband with them only guarantees that you'll have internet service in only one room of the house. And if we want internet service in more than one room we have to pay extra. Shocking customer service.
- Location
-
- Location
- Sheffield
- Reviewing
- BT
- Date
- 2022-04-15
- Comments
-
Absolute dissatisfaction, Terrible customer service, very poor connection, moved supply was the only thing I could do, BT offered £25 refund for 2 years of poor service!
- Location
-
- Location
- Swanwick
- Reviewing
- BT
- Date
- 2022-04-14
- Comments
-
Knew we had to move house so gave ghem the date 2 months before do it would be a smooth transition . 2 months later still not connected really disappointing . Looking at the reviews they are mainly bad so I suppose it doesn't matter that they are bad they seem to get away with it . Bt you are a mess
- Location
-
- Location
- Inverness-shire
- Reviewing
- BT
- Date
- 2022-04-14
- Comments
-
Worst company I've ever had to deal with!
Set up adverts for by business and charging me with no concent, then refunding the money immeadatly once issue raised, however I asked BT not to refund me as I wanted to take it further as it was illegal in the first place. They hung up and refunded my money through no choice of my own, this is an illegal scam by BT! Watch your business bills, it's hidden way down in the brakedown of the bills. Not easy to fined or workout what it was for. Absolute scam by BT! I threatens a loyer and they hung up an refunded the money. I wanted to take them to court. I have collected all the data for a case.
BT do not refund money ever normally, I have had so meny problems with BT and there service, nothing is ever fixed, refunded, or replaced for free. They are the worst business I've ever had to deal with by a long way in my +20 years of business!!!
AVOID BT!!!!
WORST COMPANY EVER.....
PLEASE NOTE, IF YOU WANT A CHEEPER DEAL WITH BT, SAY 'LEAVING BT' when asked by automated phone system what you want. If you say 'LEAVING BT' they put you through to a different call service center. This call center has access to diffrant BT contract deals that are matched against the open market, ie contracts that are the same cost as other suppliers.
If you don't say 'LEAVING BT' then you go to the normal BT sales team. This team only have access to the BT deals NOT matched against the market, just deals at BT's insane prices....
BE AWARE OF THIS BT SCAM! (along with the advertising scam and the general terrible service).
- Location
-
- Location
- Suffolk
- Reviewing
- BT
- Date
- 2022-04-14
- Comments
-
Terrible WiFi that is unreliable and BT are doing nothing to fix it. I pay for the most expensive WiFi package available yet I can’t even finish a video game as I lose connection every time.
- Location
-
- Location
- newcastle
- Reviewing
- BT
- Date
- 2022-04-11
- Comments
-
biggest pile of shyt iv ever payed for after 3 upgrades the crappy servace is utter bs fk you bt your product in the gutter where it belongs usless waste of money honestly go els where bt is a joke of a servace
- Location
-
- Location
- Cardiff
- Reviewing
- BT
- Date
- 2022-04-05
- Comments
-
20 years ago I said I’d never go back to BT - but after moving house we had fewer options for a tv and broadband package so decided to give them another go. They must have got better after all this time right? Wrong.
After finally being able to choose a fibre connection to increase speeds I upgraded around midday and by 1pm they had cancelled and disconnected my current broadband a month before the fibre was due to be installed! And all because I was told I had to have a new account to enable a fibre install to go ahead?! Only silver lining was someone I spoke to in Belfast who said the whole thing was a shambles, gave me free mobile data until a 4g hub was delivered as an interim measure.
- Location
-
- Location
- Southampton
- Reviewing
- BT
- Date
- 2022-04-04
- Comments
-
I do not recommend BT services. I have had a contract with BT for a long time. On the site, a month before I moved out, I made a transfer to a new apartment. I received information about BT service with my package, it will be connected on March 4. Everything was ok until I moved in, from the first day the WIFI quality was poor when I contacted BT that the speed would be increased in a few days. When nothing improved, they sent a mechanic from Openreach. Then Openreach person told me that i do not have Fiber in my new flat!!!
I called BT again and wanted to find out why I do not have Fiber and why nobody informed me that I will not have the same plan in the new apartment as in the old one? I will add that I moved from flat number 7 to number 6, same building, same level.
The lady said that she would send a mechanic to a main box on the street and he would connect me to Fiber, unfortunately, it did not happen. Yesterday I called BT, and another employee tells me there is no fiber on that address.
The whole situation lasts exactly a month !!
I asked for my contract with BT to be terminated because they cannot provide me with the same package as I had in my previous apartment. Then the Lady told me that I would incur a fine for breaking the contract !!
Really BT, that how you treat your customers?
- Location
-
- Location
- South Yorkshire
- Reviewing
- BT
- Date
- 2022-04-02
- Comments
-
Customer absolutely pants. Because of our present situation with all bills going up’. I contacted them to cancel because of the increase. Told them I couldn’t afford to pay. They just don’t care
- Location
-
- Location
- plaja
- Reviewing
- BT
- Date
- 2022-04-01
- Comments
-
dont get BT is the workse compnay in UK,
my interner is not working like the promes, and to live they want to charge me £300
and not they ask me for more money on my bill, totl SCAMERS STAY AWAY FROM BT
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2022-04-01
- Comments
-
STAY AWAY FROM THIS BROADBAND provider please, for your own good. They have a dubious contract which I will be seeking help to get out off. The company is a joke and they’re are crooks.
- Location
-
- Location
- West Kensington
- Reviewing
- BT
- Date
- 2022-04-01
- Comments
-
The worst broadband service ever. You will get hooked to a contract and they will not let you leave. We should have been in court if I had the resources. Do not use BT broadband, you will regret it
- Location
-
- Location
- Dunoon
- Reviewing
- BT
- Date
- 2022-03-31
- Comments
-
Been waiting since the 14th of march for my internet to go on. Been passed from pillar to post more times than I can say. And still no internet. Why is bt still having issues when the rest of the country is functioning fine!! Ridiculous waste of time you would be better off with plus net and that's saying alot!
- Location
-
- Location
- Maidstone
- Reviewing
- BT
- Date
- 2022-03-29
- Comments
-
Broadband stopped working on Thursday, told wouldn’t be fixed until Tuesday. In mean time decided to change to a better provider, they arrive on Tuesday and refuse to fix problem on the line because we are leaving them. Offered £20 compensation which when have been unable to work for 4+ days is an insult. Refusal to help and length of time without Internet is unacceptable. Also was told they would call back and they never did
- Location
-
- Location
- inverness
- Reviewing
- BT
- Date
- 2022-03-28
- Comments
-
Awful! please if your looking for a new network stay as far away from by as possible the speeds are horrendous and reliability is just as bad, as for customer service we’ve tried getting in-touch about the speed multiple times and all they did was send us a new wifi hub, exact same model as before and just as slow. i would not recommend
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2022-03-17
- Comments
-
If you are a business PLEASE PLEASE PLEASE stay away from BT, because of their mistake I got the contract cancelled and they want me to pay almost a £1000! This is just an easy way for them to rip people off, and this happened to other business I know too!
Of course they can’t get access to any recorded call that would show I am in the right position!
PLEASE PLEASE PLEASE DO NOT USE BT AT ANY COST
- Location
-
- Location
- Derbyshire
- Reviewing
- BT
- Date
- 2022-03-16
- Comments
-
This company is an absolute joke. They charge way higher prices for the absolute the same broadband other companies will offer in your area. You purely pay for the name here and nothing else. Customer care is none existing. I asked if I can downgrade my contract as I don't have the need for for fibre any more (and not that the fiber optic works 100 % either because IT DOESNT, and NEVER HAS SINCE DAY 1!!!) Stay away.
- Location
-
- Location
- Berkshire
- Reviewing
- BT
- Date
- 2022-03-14
- Comments
-
Terrible customer service and overall experience. Difficult to speak to an actual person, then they do something totally different to what was discussed in the call. No apology for countless screw ups on their side. Clueless with no idea.
- Location
-
- Location
- london
- Reviewing
- BT
- Date
- 2022-03-10
- Comments
-
We living in first world country with 5th world country internet speed and BT says for our upload speed 0.4 this is what we offer and what you can get for 40.00 a month avoid more than a virus
- Location
-
- Location
- Slough
- Reviewing
- BT
- Date
- 2022-03-10
- Comments
-
Broadband speed and reliability are as advertised, without delays or disruptions in service.
However, if you want to cancel your contract beware that if your cancellation date falls even one day into the new billing cycle, you will be charged the full months amount. God forbid you cancel the DD because you will get a CHEQUE!!! Never had the same problem with Hyperoptic or Virgin, unfortunately these two did not provide their service to my area at the time as I would have gone with them instead. To sum it up, there are better otpions out there, pick anything but BT.
- Location
-
- Location
- Penzance
- Reviewing
- BT
- Date
- 2022-03-10
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2022-03-05
- Comments
-
BT is one of the big providers, so service and speed are okay. Customer service has been okay too - when the engineer finally did come out, they actually managed to fix our problem.
However, prices rise a lot each and every year (and they’re most definitely not currently even trying to support their customers during a cost of living crisis, because they just emailed to say that from April 2022, they’re increasing their prices well above and beyond the Consumer Price Index rise, to perfectly co-incide with the new tax (levy), rise in the gas price cap , and many other cost of living issues). BT only cares about profit and not its customers. Sadly, there aren’t that many providers to chose from. I wish they cared more and didn’t increase their prices by so much at this difficult time for so many.
- Location
-
- Location
- Cardiff
- Reviewing
- BT
- Date
- 2022-03-02
- Comments
-
Appalling experience, we've had continual issues with BT for the three years we've been with them, we'll log an issue and they keep closing the ticket without resolving the issue. I work from home full time and have been hotspotting my mobile data for the last week. They've done so little to try and resolve this
- Location
-
- Location
- PRESTON
- Reviewing
- BT
- Date
- 2022-02-27
- Comments
-
So this review is about how long I have to wait for an appointment to fix a fault 3 weeks what a joke. I hope the speed is ok or they will be getting binned and back to virgin media
- Location
-
- Location
- Cornwall
- Reviewing
- BT
- Date
- 2022-02-27
- Comments
-
Beyond abysmal. No service for 4.5 (no broadband, landline or mobile) and what's more no compensation (because it wasn't reported within 2 days of fault occurring. They won't accept that I wasn't able to report fault until the service resumed 4.5 days later. They are rude, intransigent, overpriced and way too smug - they simply don't care about normal residential users.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2022-02-26
- Comments
-
Had poor reception for years but did nothing , decided to change broadband supplier, then they decide to offer discounted offers new router , had the same outdated router for years ,why is this don’t know why I put up with this for years poor service, the guy at bthad no answers
All but agree with me .
- Location
-
- Location
- Ipswich
- Reviewing
- BT
- Date
- 2022-02-25
- Comments
-
Like another reviewer I left BT about 5 years ago as I found their call centre support abysmal.
This time I was looking for a supplier who could deliver Fibre to the Home ( this had recently become available but my current supplier did not offer this).
After shopping around I decided on BT) as they offered my a very attractive deal for 500Mbps with voip (we needed to retain our landline number). I placed my order on a Friday and they replied with a detailed schedule of all work (external works, delivery of router and included VOIP handset, and internal works/commissioning.
All went to schedule and the service went live 2 1/2 weeks later. The speed of the service is exactly as quoted ie 500 down / 73 up. Even the VOIP service was live before the Openreach engineer had packed his tools away.
The field staff and the call centre people could not be faulted.
The My BT app is very good also.
It seems to me that BT have transformed their business processes.
- Location
-
- Location
- Salisbury
- Reviewing
- BT
- Date
- 2022-02-24
- Comments
-
BT offered to upgrade me from BT Halo 1 to Halo 3 for nil extra cost. Having spoken to their customer services adviser, I realised that theres no benefit from 1 to 3 at all, its just a way of tying me into a contract for another 2 years. When I pointed this out to the BT advisor, she hung up! Also, the adviser tried to sell me an unlimited call plan on the basis that we make 145 minutes + of calls per month. This is a nonsense, we barely use the landline for calls as we have mobiles. Shocking, and not what I'd expect from a supposedly reputable company.
- Location
-
- Location
- london
- Reviewing
- BT
- Date
- 2022-02-18
- Location
-
- Location
- North Lincs
- Reviewing
- BT
- Date
- 2022-02-18
- Comments
-
Mostly it seems people only write reviews when they are unhappy with a service.
We left BT many years ago when they had overseas call centres and the service was shocking.
Reluctantly went back when Openreach installed FTTP and BT were the only company to offer high speed BB.
The service has been excellent, we got 3 boosters so good wifi throughout a latge stone house. The speed is as promised around 70mbps and there have been no issues.
It's not the cheapest BB out there but compared to the 7mbps we got from Sky it's a whole different league.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2022-02-15
- Comments
-
It is a rubbish and bad broadband service from BT.
I first use their broadband and i waited more than two weeks to get broadband since the date I signed the contract and it delayed everything
The speed is too low, today I cannot connect again.
DO not use their broadband and stay away at all cost.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.