BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3.1 stars
  • Customer Service
    3.1 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 1316 customer ratings since 2023-07-20 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,615 Customer Reviews over 91 pages

  • Reviewer
    Location
    uk
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    THIEVES
    BT have been overcharging my granddad who has dementia and knows no better for a substandard copper broadband package. He's been getting charged over 100 pound a month for a package you can pick up for under 40 pound from themselves. Safe to say I have cancelled it and will never use BT as long as I live.
  • Reviewer
    Location
    UK
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute rubbish. Paying £57 a month and my internet doesn't even work. Used my 4G than ever since getting this pathetic internet, constantly going on and off, refreshing it self every 5 minutes and it's suppose to be the fastest and best internet? What ever. Sick of paying extra on my phone bill because the internet doesn't work for most of the time.
  • Reviewer
    Location
    uk
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can not wait until contract is over. always losing connection, its the worst internet we have ever had. the router is rubbish.
  • Reviewer
    Location
    Uk
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Gave my 30 days notice to cancel BT sports, they cut the service the next day owing me 29 days service, which I had paid for, spoke to a guy who told me he was re- instating the 29 days, sounds great, but he did not tell me he was setting up a new account with all the activation costs involved and would credit my account with some compensation, no money appeared, surprise surprise, glad I had cancelled my DD, they tried to take an activation fee and subscription for £43...they owed me 29 days service that had already been paid for .... Disgraceful, I will stick with sky sports from now
    on.....do not bother with BT...
  • Reviewer
    Location
    Uk
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Ridiculous customer service, any given time of the day, any given time of the year. Their broadband diconnects pretty much regularly without any mistakes from our side and when a customer service representative is being asked about any failures they ask “how are we to know what’s going on?”

    Their internet is good enough, speed and reach wise but it’s just not worth it. For all the hassle you get more hassle. Main issue is the customer service. Clearly a company that’s only looking to make a quick pound.
  • Reviewer
    Location
    UK
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    For dubious reasons our housing developer told us we had to use BT for our internet for the first year in our new build despite our apprehension - and what a year.

    It took weeks just to get the internet running as set-up had been done wrong 3 times, resulting in multiple trips from “engineers”. Even when we recently managed to change to Plusnet (who offer way better internet speeds for much less money and both use OpenReach) our internet wouldn’t work because BT messed up giving the correct serial numbers to OpenReach. More completely avoidable idiocy.

    The customer service as every other review states is worse than abysmal. When I called to confirm I was changing supplier one lady just sighed and hung up on me I guess because she couldn’t be bothered.

    The next lady then denied all knowledge of Plusnet informing them of the switch so they had full intent to keep charging us. It took a very long time to get it cancelled on that phonecall then they sent me a bill for over twice my monthly payments. When I contested this they told me it was a mistake and I would be refunded.

    It looks now like that was a total lie to make me go away as you have to pay the bill regardless so you don’t harm your credit score. Trying to contest this again has been totally futile, the money is just gone.

    I’ve heard from multiple sources they will just pretend not to have received your router when you finish with their services just to try and charge you more so KEEP YOUR RECEIPT.

    I would recommend switching to literally any other company today.
  • Reviewer
    Location
    UK
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No wifi all day and set for none tomorrow either, not ideal when you rely on it to work from home. This has happened on multiple occasions too.
  • Reviewer
    Location
    Uk
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I really pleased with bt there so helpful friendly and polite. Ive had so many issues with sky and i can honestly say i dont regret switching. Bt helped me so much with my small problem and helping me choose pakages
  • Reviewer
    Location
    UK
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    May I never go back to BT ever!

    I am asking for one simple change to take place and it has resulted in a ful 1-2 month saga with so much emotional hassle!

    The broadband and reliability as a standard are great. The customer service is not.

    I do not and may not ever return back to BT. I am a long time serving customer who has now lost so much money in bills loopholes and bad customer service. I do not and will not ever from now on recommend ever trying their service. No matter how much incentive they will give in Amazon discounts. I am too disgusted by their treatment of one simple request.
  • Reviewer
    Location
    UK
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I'm a new customer to BT having suffered low speeds and endless drop outs with Sky for a year. I wouldn't have believed it but BT's speed is worse and their customer service is shocking. I've been trying to resolve an issue with my logon for 11 days but despite saying they will respond within 24 hours I have not received a response. I've tried to live chat with them but the slow broadband speed is hampering those attempts. The only good thing I can say is that my broadband doesn't drop out as much as it did with Sky.
  • Reviewer
    Location
    Uk
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    To me, BT is a stupid company. If there is no star I will choose no star.
    First, every charge is so expensive but the service is extremely bad. For example,the normal payment per month is £45 something even I didn't use any calls. The speed of the network is not quick under this price.
    Secondly, the company is overcharge. Once a time, my phone line is broken. Then I phoned the BT customer service I asked the adviser how much of the line need to be fixed. The adviser said maybe just £20 on and off. But I am shocked when I got the bill, the engineer fee is £120 something even the engineer just work less then half an hour , just fixed the broken iron wire. And also I think the company did't say clearly what is international call freedom on the contract. For example,I pay £6 per month but I always need to £10-15 per month for the international call.
    These are two major bad feelings to me so far, all the say I am extremely not happy with this service experience. I think BT is the big broadband company in the uk, even over the city, whey they do such bad service. They should spend time and ideas to improve the service, not how to earn more money from the customers. I want to leave this company now, but I cannot because the contract hasn't been finished. If I want to leave I need to pay £ 200 to cancel the contract. So I have to stay with it. I will definitely leave this company and won't use it any more.

    Thank you
  • Reviewer
    Location
    UK
    Reviewing
    BT
    Date
    Comments
    Awfully disappointed with the dreadful service. Tried to set up a line for SIX weeks but hindered by a series of BT's mistakes. They only know how to apologise but will not compensate in any way. I do not recommend starting with this unhelpful company.
  • Reviewer
    Location
    Uk
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish company, alot of hidden charges and when you asked them about all the charges and fees they will deny it and refused to give your money back. Dont trust this conpany! 00000000 star! Wont recommend it at all!
  • Reviewer
    Location
    uk gloucester
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Moved into my new house had bt setup my broadband fine no problem 1 week later they cut off my broadband for no reason at all when I rang they said that they had tried to reactivate the line and cocked it up I would have to wait 72 hours for a specialist team to call 1 week later still no call so I phone bt they put me on hold and cut me off five times when I finally got to speak to someone they said I will have to wait another week for a engineer and they would charge me 130 pound luckily for me I was still in cool down period needless to say I have now canceled bt and am waiting for virgin to set me up next week.customer service from bt is none existent please do not even think of using bt they are a disgrace any other company is better
  • Reviewer
    Location
    UK kent
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My experience over a number of years has been in short a very very very bad one with BT. Lies, poor service and that's putting it nicely, slow speeds, faults that take months to fix while being fed lie after lie by people who are not qualified to be in a position to provide tech advice or support. BT senior management are a joke and in my opinion a waste of our money. This isn't a problem that affects few it is massive and has been going on for years. BT don't bother with them they are your worst nightmare, don't lets get going on BT India support, why not just take my money BT and kick me in the balls cos that's what your doing to 10000s.
  • Reviewer
    Location
    Uk London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I renewed contract with bt and as the old router was providing never-ending disconnection problem, they sent a new router but the new router was even worse than the old one that the Internet gets disconnected every five secs. I called bt and the tech guys have been doing never ending testing but would never call me back. I had to call back every single time, they promised to call back for four times but never happened. After never ending arguing with hopeless customer option team as well as tech guys for entire three days, I ended up going barking mad at them, and they finally proposed to send a new router. They are just absolutely irresponsible, useless and hopeless in helping or sorting problems out!!!!!!!!! Just can't wait till the contract ends. And no wonder why people complain so much about bt.
  • Reviewer
    Location
    UK Swindon
    Reviewing
    BT
    Date
    Ratings
    • Customer Service
      2 stars
    • Reliability
      2 stars
    Comments
    I have been a bt customer for 3 years, my contract is for 42mb/sec I get about 4mb/sec tops! @£29pcm if your a day late in paying which happens to me a lot as I'm on benifets you get disconnected which includes a charge of £12.99! 5his months bill was £41.98, I spoke 5o a lovely woman in India who was quite helpfull but not overly so. BT is a terrible broadband provider when it comes to the money grabing scheme, as for the actual broadband its slow at best depending on the server your connected to, for example if your watching the YouTube it's slow to the point that 6our video will start and stick to a very low quality like 480p until you manually up it to 1080p, general Internet page searching is not fast like pre 1mb speeds however if connecting to a Microsoft server for xbox I get a good deal 40 odd mb/sec which is great. You can have all this for a mer 29 quid per month. I will not be updating my contract this time and can not recommend at all.
  • Reviewer
    Location
    Ulverston
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Do not go with BT. Very expensive and appalling customer service and repair engineers do not turn up to fix problems even given the 5 hour long appointment wind (this has happened twice) without even an excuse or apology.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    The most appalling customer service I have ever received. Few months ago I received an email offering me 2gb extra on my sim at no extra cost ,oif I sign up for 18 months contract. My mistake, I fell into this trap and signed up to this deal. I received an email from BT explaining that you will now receive extra 2GB but my bill would increase by £10 more. I spoke to several customer service people and complaint was open long time ago with no resolution. Early last month one of their agents advised me that I have two separate accounts with Bt one for mobile and one for land line and broadband if I merge these accounts my mobile data allowance will double up from 8 to 16 GB at no extra cost and he will also resolve billing issue for me. Again my mistake it’s been weeks neither my data has doubled up nor my billing has been resolved. My complaint was escalated to level 2 and I was told that they will sort it within 5 days. Yesterday on completion of 5 day deadline I spoke with BT and I have now been told that department is very busy and they don’t know how long this will take to settle. Furthermore since merging two accounts extra services which are offered by the BT eg parental control, web protection have been locked and I am unable to make any changes to their settings. I have reported this issue to broadband tech support team separately on multiple occasions but in spite of their promises no one has been able to resolve this issue either. It appears that departments are not talking to each other and they have a field team responsible to sort out some of the issues but other departments have no phone access to field team. I feel so frustrated and angry with such poor customer experience and don’t know where to go next. All customer service advisors speak in a very polite manner and apologise for the inconvenience multiple times but no actions are taken to resolve the complaint. No one is willing to take ownership and every time you ring your call ends up in a different office and every time I have to start telling them my issue from start. It is so depressing.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The most appalling service i have ever experienced from any company. they should be made to pay back money which they rob from there customers.
    i have had unusable BB and barely usable phone line on and for for 8 months. 20 or more calls to customer service and no further forward than day 1. they are criminals. will cancel as soon as contract ends and never ever use them again. DO NOT USE BT AT ANY COST
  • Reviewer
    Location
    United Kingdom
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Just moved from BT to Sky .. as my broadband kept dropping every couple of minutes had reported this issue many times but never got it sorted plus i got the same deal with Sky for half the price .. Been with BT many years so much for loyalty.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    We've had telephone lines and broadband installed at work. BT are appalling to deal with. The first engineer, a gentleman with a Chinese appearance was very good, staying late into the evening to get lines connected but we needed another line installed into the building which he was not trained to do,. Along comes another engineer who looked at what was needed, decided in 2 minutes he could not do it, walled off and told his boss he was unable to get access to our office suit-a complete lie, the next didn't even knock on the office door, he just said he could not get access. Then we were to have 3 lines going to one phone number but at present 1 line goes to that number so if we are on the phone no one can call us. The salesman now doesn't answer emails or call. So here we are 2 months on still without the correct work and without anyone having a care about it. Any suggestions on how we get BT to do the job they said they could so?
  • Reviewer
    Location
    United Kingdom
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worse company to ever have any service from. had to check my bill monthly as I was being over charged. Customer service was awful. Would not recommend anyone to choose BT.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    The worst customer service that I have ever experienced.
    I was with BT for about a year, I canceled my contract early because I was moving to another country. I was told that it would cost £74 to cancel my contract early but they ended up charging well over £100. They also overcharged me for several of the months that I was with them. When I was eventually able to get in touch, they kept avoiding my questions about the charges. I emptied my bank account so that they can not take any more money from me, since then they have reported me to a debt collection agency.

    STAY AWAY FROM THIS COMPANY
  • Reviewer
    Location
    United Kingdom
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    All we wanted was a simple switch which required a new hub and a youview box and an engineer to conection so in order here's what happened
    1) the hub was delivered to our address but addressed to my mum who died in 2008 and should not e on the account
    2) the engineer went to our old address where we haven't lived for 7yr
    3) billed us for a youview box that was with the engineer who went to our old address
    4) after dealing with their Bangalore call centre and being promised a call back twice funny never happened
    NOW BYE BT HELLO SKY they have now also lost my dad and brothers as customers as delivering items addressed to my mum has so badly upset us we are all going g with divergent providers
  • Reviewer
    Location
    United Kingdom
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    I would love to be able to comment on the speeds but nearly 4 months later I still don't have Bt Infinity... due to all the 'terrible weather' of late there has been many delays on pole work is all I seem to hear at the moment.There's delays and then there's outright neglect....4 months??? What other company could get away with this... oh and not a single mention of compensation for any of this, seems like they don't want to take any responsibility....Very fed up.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Constantly being harrassed by a 3rd debt recovery company employed by BT after satisfying the first 2 companies that the disputed debt is not valid, basically I cancelled via telephone last November and was billed for several months after. Written two letters directly to BT. No response.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I am trying to watch the FA cup reply Manchester United V Cambridge online, which would have been the pinnacle of my day and would have been a source of entertainment. But to my disappointment and annoyance the website remains half an hour after trying to login, at the login page. I had to receive the score through my friend, who is also irritated, frustrated and pissed off. I think it would be fair of you for the loss of my time and causing me emotion distress, to recover the costs of my displeasure with a Ferrari, preferable a red one. I hope you will sort this out and have back-up measures in places, to avoid this recondite in the future and a Ferrari would not have been given to me. Yours Faithfully, angry, deprived football fan.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Much like the many reviews on here - Abysmal service.

    The broadband has stopped working at my house. I've spoken to BT 12 times in the last week and they still haven't been able to resolve my issue.

    Been told the Hub is broke and I should buy a new one. (Their words! they wouldn't send me a new one due to contract issues even though been a customer for over 10 years). The new one I bought didn't work. Rung them again. Was told it has nothing to do with the hub and it's an issue in the household. Will send an engineer on Tuesday. I booked a day off work. The next day I was told it was not internal but an external issue. They sent the engineer and Proclaimed it was fixed. It clearly wasn't. Rang again. On hold for 45 minutes. Cut off. Rang again. Was promised a call back. No call back. Rang again. They told me it should be working. No. Rang again. Cut off. Rang again. Told me it was an internal issue! Said they couldn't send an engineer out til next week.......I give up.

    Would be quicker to train as an engineer and fix it myself.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    BT
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Absolutely rubbish service for their customers.I got 2 phone lines for my business which we transferred from other companies and after everything BT said less then £30 per month but started sending us over £100 per month and they can't change it coz they trapped us in a contract.Never ever again in life.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The response from BT is good, but you are talking to somebody in India, although they are always polite and helpful, it is sometimes hard to understand them, I was told I could achieve up to 5megs if I went with BT, for months I never got more than 485 kbps downloading, I tried every way to try and improve the speed myself, but to no avail, I bought and fitted an Iplate, but got no improvement, I have spent endless phone calls to the BT help desk, they have eventually got my speed up to just over 2 megs downloading and around 450 kbps uploading,
  • Reviewer
    Location
    United Kingdom
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Bt is slow expensive not reliable dont get it you will be ripped of I had to pay 365.59p for cancellation fee f that I normally pay about £45.00-£60.00
  • Reviewer
    Location
    Upminster
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I never review companies but have made an exception for BT after a 5 week long battle and 36 phonecards I manged to achieve an Internet connection for 10 days before they tried to charge me £118 for my trouble!! I attempted to leave them and was told I would have to pay £200!!! Then they disconnected me for refusing to pay a bill so high for 10 days service. I rang and argued it and had an extension agreed to April to allow time to contest such a high bill. Just come home and found out they have disconnected me again. They refuse to put you through to a manager. They've promise to escalate my case to a special team then I end up back in the loop of customer services who have no authority to help!!!! Never had such terrible service. AVOID AT ALL COSTS!!! I've taken to the time to review so no other poor person has to suffer such an inadequate rubbish service!!!!!
  • Reviewer
    Location
    Upminster
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Can't believe the difference, suffered BT broadband for about 10 years, now have basic sky, everything work as it should
  • Reviewer
    Location
    Uttoxeter
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I put one star because I couldn't choose none. Absolute rubbish. Don't do what they say, don't deliver. In a new build, still no land line since September (5 months now) and no Internet since December (2 months) and we are still paying... A few engineers came to fix the broadband and connected us to the network of our neighbours to finally remove the connection as not set-up correctly. Still awaiting for some update, they cannot be bothered to tell us what is going on. Simply the worst customer service I have ever seen. I couldn't care less that they understand how frustrated it may be to spend hours on the phone to simply get an update. Stay away!!!!!!
  • Reviewer
    Location
    UXBRIDGE
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    very bad at everything, never tell you the truth. nobody helps with your problem. THEY ALWAYS OVER CHARE, SO IF YOU CHECK YOUR BILL THEY WILL KEEP ON OVER CHARGING. WE WILL NEVER RECOMMEND.
  • Reviewer
    Location
    Uxbridge
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    BT customer service is rubbish. I have been without email for almost 2 weeks, have spent hours on the phone over the past 10 days speaking to one call centre or another and been fobbed off each time. Just do what you promise - if you say you are going to resolve my problem and call me back at a specific time then do it! I still have no email after speaking to yet another ‘help’ line person this afternoon who told me there was a problem, I am aware of this but no one seems to know what the problem is or how or when it can be resolved. I am waiting in again for yet another call tomorrow which may or may not happen; if it does then I am pretty sure that my problem will not be resolved. I am paying for a service that I am not receiving and this is unacceptable- do not use them! I have put my email in so that I can submit this review but it is not working - ask BT why!
  • Reviewer
    Location
    Uxbridge
    Reviewing
    BT
    Date
    Comments
    I have been without BT broadband for three days and there is no end in sight for when it will be restored. There has been no communication from BT. Only digital options on the phone. No human being. I gave my mobile number for them to send a text when it is up and running. They have not used it to apologise or explain the situation. We should receive a refund and compensation. At the very least they should send out a letter to those affected. The customer service is absolutely appalling which adds insult to the inconvenience.
  • Reviewer
    Location
    Uxbridge
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I am ex BT. When India starting controlling our install & mtce work it all went downhill overnight. When we had Ifinity2 upgrade an ex Railway guy who had worked for BT for 6 weeks did install...did not understand how to reconnect extension wiring to new master linejack..ha ha ha..

    Feel really sorry for all BT customers. Service now is terrible.
    A few managers I had were diamonds,
    the rest completely useless.
  • Reviewer
    Location
    Uxbridge
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Title: Terrible Experience with BT Business Broadband

    Rating: 1/5

    I recently switched to BT Business Broadband and it has been an absolute nightmare from day one. The broadband speeds are abysmal, constantly dropping and unreliable. It's like playing Russian roulette every time I need to use the internet for work.

    But what's even worse than the poor service is the customer support—or lack thereof. Every time I've tried to reach out for help, I've been met with indifference and excuses. Their standard response seems to be, "Sorry, we don't guarantee speeds." Well, if you can't guarantee a basic level of service, then what exactly are we paying for?

    Save yourself the headache and avoid BT Business Broadband at all costs. I've since switched to Virgin Business Broadband and the difference is night and day. Their service is reliable, their speeds are consistent, and their customer support actually cares about resolving issues. Trust me, don't make the mistake I did—stick with Virgin Business Broadband, it's hands down amazing.

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