BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3.1 stars
  • Customer Service
    3.1 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 1333 customer ratings since 2023-05-22 (Show all time ratings)

Visit BT   Read our BT buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,598 Customer Reviews over 90 pages

  • Reviewer
    Location
    Swansea
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I used Bt brand for 2Yeas contract. From last quarter without informed Bt increased monthly cost double. When sighed the contract BT says on the phone my broadband price will be same. I won’t recommend any people buy Bt broadband Bt will increase prices without asking you
  • Reviewer
    Location
    Swansea
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst internet I’ve ever experienced in my life.
    Slowest speeds, disconnecting constantly, the worst customer service, engineers seem to continually miss appointments and they give you, wait for it a whole ..... £10 as compensation!! Not like I’ve taken days off unpaid to sit and wait for them not to turn up so £10 doesn’t really come close!
    I’m moving in 6 days time and can not wait to never ever have to hear the name BT ever again!
    I’m paying for fibre optic broadband and get a whole 4 mb download speed, IF IM LUCKY.
    I can not describe how angry it makes me when I’m half way through a game or watching a film and boom it’s gone.
    Do yourselves a favour, never go near BT for anything, EVER.
  • Reviewer
    Location
    swansea
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Customer service is shocking, it took four months to finally fix a fault slow service, buffering, losing connection during that time I had to deal with some very rude people who kept talking over me and no compensation when it was finally resolved. The broadband can be excellent but it's not worth using because of the hassle if you have to use customer services
  • Reviewer
    Location
    Swansea
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Without a doubt the worst service I've ever had. Constant drop outs, and speed below 1mb/s. I've been complaining for over a year about the connection quality and still nothing has been done. Call center staff give you a different excuse depending on the day, engineers have not turned up to 5 appointments. I wouldn't use BT services if they were free.
  • Reviewer
    Location
    Swansea
    Reviewing
    BT
    Date
    Comments
    Awful customer service. Foolishly signed up to them after being told I would be able to upgrade for a low price when fibre was available. Now told my unusable slow broadband is what I am stuck with unless I pay a large fee to switch to fiber
  • Reviewer
    Location
    Swansea
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    As I’ve not had any proper broadband from BT since I signed up in June I can only say it’s an appalling company. Had years of fine broadband from Sky but decided to sign up to BT offer - biggest mistake I ever made - I’m in a street with the broadband link a few feet away and after nearly six months still no connection from BT who constantly blame Openreach and have effectively washed their hands of me for months - avoid BT
  • Reviewer
    Location
    Swansea
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Paying for Fibre and we have about 50% service. Less when it is a busy time. BT Customer Service say all the right things but rarely act on what thet say. They always seem reluctant to get Outreqach involved, my guess is that since they are now 2 different companies BT has to pay a charge.
  • Reviewer
    Location
    Swansea
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I have been with BT for over 10 years and have upgraded to their "Fibre Optic" Broadband which isn't really fibre optic. We had a problem with our broadband diconnecting constantly which led us to the fibre optic "upgrade" to 40mb speed which is better than our previous 25mb. But back to this, we had several drops in our connection including our Landline being unusable due to poor installation for starters. The customer services "HELPline" Help being the word we would believe to be legitimate rescue. Were far from a helpful service being on hold before they answer for going on 16 minutes finally get an answer from a gentleman with a questionable name being "Lorraine" for some strange reason. Lorraine then went onto explain that it was clearly my fault although the final conclusion was an installation flaw where the tech that came out failed to finalise our connection on BT's end. But Lorraine the gender confused man was insistent that it was all my fault cheers BT. I now work for virgin media and as soon as my contract is up will be switching over or maybe will just pay for the hub to get out sooner had enough...
  • Reviewer
    Location
    Swansea,UK
    Reviewing
    BT
    Date
    Ratings
    • Speed
      1 star
    Comments
    Service liable to cut off,even told network is busy yet I pay and only get low speeds,so presumably my low speed connection is cut off while others paying the same but with more than 10 times my connection speed are getting service.
  • Reviewer
    Location
    Swanwick
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Knew we had to move house so gave ghem the date 2 months before do it would be a smooth transition . 2 months later still not connected really disappointing . Looking at the reviews they are mainly bad so I suppose it doesn't matter that they are bad they seem to get away with it . Bt you are a mess
  • Reviewer
    Location
    swindon
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    BT Infinity fibre optic broadband - one word...poor.
    Not a day goes by without the connection dropping out. Speed gets slower in the evening, connection drops and trying to watch programmes via BT TV is hit and miss to say the least.
    My old standard broadband with Talk Talk was far more reliable!
  • Reviewer
    Location
    swindon
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    having been promised a telephone line engineer would install my line when i transfered to B.T. on dec 20 2013 instead an incompetent contractor turned up in an un-marked van, quickly carrying out some sub- standard wiring and left without checking the line with the result that myself 82 y.o. and my severely disabled 79 y.o. wife was left without a phone for 19 days over the festive season and B.T. couldn't care less, it was two years ago today and i,m still fighting for a settlement, i am now in my 83 year and I have never dealt with a worse firm, they rely on their call centre workers to make all the excuses while their managers are un-obtainable in their ivory mansion in Durham, definitely a no star company which prospective customers should stay well away from as they don't know the meaning of customer service and as for satisfaction you will get none with B.T.
  • Reviewer
    Location
    Swindon
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    The cost of the service is too much. You don’t get any offers. If you are struggling for your contract payment and need to downgrade, this isn’t possible. I am cancelling as soon as my contract runs out. If I could do now I would. So Do think twice before choosing them.
  • Reviewer
    Location
    SWINDON
    Reviewing
    BT
    Date
    Comments
    Overall: worse provider ever!
    Worse in EVERYTHING!
  • Reviewer
    Location
    Swindon
    Reviewing
    BT
    Date
    Ratings
    • Speed
      4 stars
    • Reliability
      2 stars
    Comments
    This has been the worst customer service I've ever received not only from a broadband provider but also from any service in any industry!!
    Shocking lack of communication and always lying to their customers. Took them 33 days to fix a broadband fault!
  • Reviewer
    Location
    Swindon
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Total rubbish, only since refusing BT Infinity due to costs involved speed is ridiculously slow
  • Reviewer
    Location
    Swindon
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    shame there's not a zero as that's all there worth, disgraceful service, if you want to be online don't choose bt.
    They charge top prices for rubbish service, and if you do get recommended to have engineer out to check equipment watch they don't charge you £300 call out fee.
  • Reviewer
    Location
    Swindon
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    I had the BT broadband,TV and phone from by for two years as they were charging the highest rate as the contract monthly was £42 per month it never did came less then £54 a month so now I have to move to my new address what happened was that I called the costumer service for cancelation of service they told me I will be charged £100 plus so I had no choice to stay instead of continue agreement they gave me new no new contract which I have to accept but I was not moving from my present property they cut my all lines and started my new contract as I moved into new property they were suppose to give me the Internet line n phone but didnot n have to wait for a month now a few weeks ago I got the line n was happy but today the line of phone n Internet isn't there so I called the costumer service and they told me it will be fixed after three working days or more by the engeneer but no fix date so I am really unhappy with BT . so I suggest to have other phone line n Internet and waiting when the contract ends I will never keep BT .its not BT it's Bad Treat
  • Reviewer
    Location
    Swindon
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I strongly NOT recommend BT.
    I’m BT user for 6 mounts and I’m very disappointed. The internet is very unreliable. My smart Hub restarts almost every day and even the TV channels stops sometime. I was watching F1 Stonehenge and I missed half of the race, I was really pissed off. Beside that I supposed to get BT gift card with £120 on it. I assumed I will receive by post or I will get email for any info, after few mounts when I asked them the response was my card expired. I had 90 day to claim but nobody told me, due to I didn’t I lost my gift. That was one of the reasons why I switched to BT. Firs time on BT and definitely last!!!
  • Reviewer
    Location
    Swindon
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    The internet itself is amazing the customer service stinks once you are a customer. Very helpful when you want to sign up but but once you are a customer they don't want to help you.
  • Reviewer
    Location
    Swinton
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Rang bt to request name change was informed or cas kr be changed due to having a credit check in that name. I can change my name with passport office mortgage and bank among many other credit accounts I hold. BT need to be more sympathetic and understanding and respect and individuals wish. Imagine shocking circumstances had occurred to that person and they cannot bear to see that name shame on your outdated and harsh service
  • Reviewer
    Location
    tadcaster
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Reliability
      1 star
    Comments
    Had better service and reception from Tiscali faster down loads and no limit, pitty they over charged us
  • Reviewer
    Location
    Tain
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with BT a day, engineer didn't turn up, broadband doesn't work, customer service continuely forward you to someone else, quite simply the worst company I've ever had the misfortune of dealing with, avoid BT at all costs
  • Reviewer
    Location
    Takeley, Bishops Stortford
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    complained to BT stating slow broadband speed. They sent an engineer who decided best way to improve speed was to disconnect bedroom phone line. He did this and left telling me he had also contacted the office and they would boost the power. I am now without bedroom phone,£125 lighter for his services and still rubbish download speed and dodgy hub that you have to turn on and off twice before the blue lights come on.
  • Reviewer
    Location
    Tal y waun Torfaen
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    As a customer of Talktalk, hit by a price increase and then the security scare, when I received a well judged mailshot from BT, I was tempted. I went on to their chat on line spot and told them the details of my current arrangement and asked for a quote.
    The reply was that the limit of 250 characters had been exceeded, and invited me to start again.
    My first reaction was annoyance that I had not been warned that there was a limit until I had painstakingly typed my request.
    Then I felt relief. It all came back to me why I had left them in the first place so many years ago. it was their arrogance, treating customers as just cash cows.
    So thanks BT. No saving is worth getting back into bed with you!!!y h
  • Reviewer
    Location
    Tameside
    Reviewing
    BT
    Date
    Comments
    What a shambles BT are I joined them early May 2016 to start with they had to set up 4 different set ups with me spending up to 10hrs on the phone speaking with what can only be imbeciles incapable of doing a job. 4weeks later I find they had set me up on direct debit 2 accounts after numerous phone calls I eventually got someone to see some sense. I set up my broadband on unlimited only for BT to keep emailing me costs of going over my as they say 25 meg which drove me mad. Now after all that my BT sport and sky sport I pay extra for has gone down completely after 1hr trying to talk to customer service and waiting one and a half hrs to speak with technical services which I never got through to I'm completely at my tether with this company so please please think twice otherwise unlike me spending the best part of 15 hrs on the phone you will go completely insane!!!!!!!!
  • Reviewer
    Location
    Tameside
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Good but now flawed. I like BT and have had MUCH better speeds than when I was with Sky. However, recently when I've needed help I have been treated VERY badly by customer services. I don't like being spoken to as though I was an idiot. When my contract runs out I will be looking to change providers.
  • Reviewer
    Location
    Tamworth
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BT ARE A JOKE

    The worst company to deal with, appalling customer service. Staff that havent got a clue.
    2 months to get a line and the 3 months to fail to port a number and then say you need to wait again!!! and they dont care!! speak to them and its different every time.
    If you are a business DO NOT go with BT, they will loose you customers, orders and Buisness. If you are with BT good luck!!
  • Reviewer
    Location
    Tamworth
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Talk complete rubbish, tell you everything you want to hear and deliver nothink. Dont waist your time to customer service, you will be on hold for ever to then be cut off. Will be switching definitely.
  • Reviewer
    Location
    Tarbert, Argyll
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    Speed is middle of the road, customer service is the worst. The whole process is actually abusive. From the long wait with the phone ringing the whole time (music anyone), to asking the same questions repeatedly, to intentionally obfuscating the situation, to an obvious goal of getting you off the phone vs. solving the problem and ultimately succeeding because there is no alternative and no quality control. The worst of the worst in terms of customer service. average to poo in terms of quality of product.
  • Reviewer
    Location
    Tarporley Cheshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I have been with BT for 34 years but have to say, these days they are the most incompetent organisation I have ever had the misfortune to deal with. I won't go into detail re my specific problem but I will say this. It is causing me significant stress and inconvenience yet they continue to break promise after promise. One day this will all catch up with them but until then all we can do is expose them via excellent platforms such as this.
  • Reviewer
    Location
    Tarrant Rushton
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I switched from Sky to BT after 2 years of good service with Sky for what I thought was a better deal and had a 3 month nightmare as the connection failed every few days for 1 or more days and I spent hours on the phone while they tested the line only to conclude every time that there was a problem at my property and they would have to send an engineer out. When the engineer came he could find no problem, but more often than not the service resumed again and they said there was a problem at the exchange which they had just fixed. They sent me a new router after one call saying the problem was with that but it was not. Meantime when the service was working the download speed was always abysmal, which they said was because it was over the phone line and 3 miles from the exchange, but I countered that with Sky I had 2 years of good bandwidth as well as zero service interruption. After 3 months I got them to agree that the service was inadequate and I am currently exiting the 2 year £30 per month contract with them to go back to Sky, which will cost me £35 for broadband and TV. Interestingly BT are also playing a game in these contracts where they say 'up to' a certain speed but when the service is crap they say that contractually there is no minimum bandwidth agreement. They could have held me to contract on that basis but as it happened I also had the zero service days, which they couldn't duck out of. In my opinion you should avoid BT, and in my case it was only the hotspot nearby that kept me connected most of the time at all, though that service itself would come and go. Luckily I was not working from home otherwise it would have been very difficult and I would have spent a lot of money getting data through my mobile provider. BT? Never again thanks.
  • Reviewer
    Location
    Tarvin Cheshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very poor service I have complained that I only have 512mbs. The answer was that was enough for my needs
  • Reviewer
    Location
    Tattershall, Lincolnshire
    Reviewing
    BT
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      1 star
    Comments
    Speed check is shocking, considering I was getting a faster connection in the North of Scotland with BT. The wireless is awful Hub V1. I live in a small 3 bedroom house and my playstation 3 cannot connect when downstairs as hub is upstairs
  • Reviewer
    Location
    Taunton
    Reviewing
    BT
    Date
    Comments
    Nil Stars.

    Utter, utter crap. So slow we can't download music, watch catchup TV, or surf the web without interruption. Advised that we should not use wifi but ethernet!!! Livid. Been totally screwed by BT. Only one computer on at anyone time in our house and even then it fails. Grrrrrrr! Totally rubbish customer service. Signed up to a contract and feel totally trapped.
  • Reviewer
    Location
    Taunton
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Get pushed from pillar to post, don't actually get factual answers, rude customer services, and now ain't even answering the phone, internet issues for nearly a week now. Been on phone for half hour and pay £44 for the previlege. Not a happy customer sort it out.
  • Reviewer
    Location
    Taunton
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've been with BT Internet for over a decade and BT as a landline for 30+ years.. Never had an issue and always sang their praises to all my friends, etc...

    But when they sent me the hub5, they asked me to return the hub3 to them for recycling, which I then did. But after about 3 months orso, the hub started doing random things, such as switching off randomly and more than anything, giving me the worst wifi signal ever. So I called BT and said here must be a fault with my service. So they ran tests, I checked all my settings and everything from my side was all ok, so they sent me another hub5 and I sent the old one back..

    I received the new hub5, but pretty much had wifi issues since day1. I can't get signal in the next room and it's a normal house with normal walls I live in. If I'm on my phone and walk to the kitchen, the signal drops and I'm stuck on 4g. I thought it might be my phone, but it's doing the same on my wife's phone and my work mobile, all 3 mobiles are on different providers. My laptop and tablet do the same, they drop signal if I move away from the room where the router is.

    I again checked everything in my house, but I don't have any interferences, as I don't have a wireless landline, I don't have any blockers anywhere near my rooms. Ie microwave or special remote controls etc..

    So I bought a BT wifi extender for the other side of my house, but it never gets connection as it just cannot find the router at all, I know if works as it works fine when plugged into the main room with the router

    So I contacted BT and told the hub5 they sent me also doesn't work and I asked if they can just not send me the hub6, as my friends use it and they (and me when I visit) have amazing signal even long into their garden.

    BT then literally told me they won't do anything as I should not be using wifi enabled items as they will never offer assistance with wifi, the lady even told me that their adverts are rubbish and lie (I recorded the call!!!)

    So I said could they send me he hub6 because all the issues I've had and I've been with them for such a long time and they said, not a chance. If I wanted it, I could buy it but they wouldn't help me (their actual words)

    So I feel disgusted by their services and just plain rudeness of their staff.. I'm still contracted with them for another 5 months, but really don't want to keep paying for a service I cannot use as its **bleep** and a drain on my money and resources in the house.

    I would get another router, but BT have made it so difficult for this to happen, as they lock a lot of features to prevent this.

    I know it's only the Internet, but I make my living from it and cannot do my job correctly without it and it's stressing me out, I've already lost a customer because of lack of service..

    I've been able to test a friends Hub6 while they were on holiday and the signal was amazing. Throughout my house and into my garden. So this proves that the issue is 100% the Hub5 and not my house or area itself. But BT are basicly calling me liar and do not care about us at all..

    My contract doesn't finish until the 5th of April so I have to endur this rubbish for a while yet.. I have raised a claim with the ombudsman for help, as it's ridiculous..!

    I'm so unhappy with BT
  • Reviewer
    Location
    Taunton
    Reviewing
    BT
    Date
    Comments
    I would suggest that anyone thinking of using BT to avoid them like the plaque. I have had sky and Virginia before and have had much better service. My experience with BT gas been bad from the start. When I originally enquired they said set up was free and they would be out in a week to install, then after hearing nothing I phoned to find out what was going on and they say they wouldn't be attending and it was going to cost me £150 to get install, after refusing to pay I get a phone call two weeks later to ask if I was interested in BT TV I explained what had happened and was Informed I would not be charged. So I thought second chance and all that so I agree and went a head adding sky to the package. Two weeks after my box arrives for Internet no sign of engineer so I phoned and they said that I would be charged and the engineer couldn't attend today, after complaint again two weeks after that they set up my Internet, when I phoned again to say my TV box had not arrived they said you never had that package after complaining two weeks later I received a box which wouldn't work, I phoned to complain and they said my Internet was not strong enough after further investigation from another department it turns out my signal was just fine and that they hadn't set it up or something, now after my many complaints and 7months of waiting and endless phone calls I had a manager phone to say I will give you £50 off of your first bill as a gesture of good will. Good will after all that I don't think so. Anyway after all that my first bill comes and states I owe £45 so I phoned and was told to ignore it even though they try'd to take it out of my bank, then again a letter comes through saying my bank has declined it twice and I will now be charged for this as well as. So I phone again and get told I had to pay my next months bill a month in advance. Well as you can imagine I was not impressed. To also find out it will cost me over £50 pm. So much for good will. I have hated the service provided by them they never gave me any compensation for everything I had been through. I would never recommend them to any one. Avoid them, they have no concern with service or there customers they just want money. You may pay slightly more for Sky or Virgin but you will receive a much better service.
  • Reviewer
    Location
    Tayport
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    For an age we have had ongoing unresolved problems with noisy landline, poor broadband and poor picture quality on our television. BT are so difficult almost impossible to contact and discuss these issues. The latest contact we had a few weeks back we were advised that an Engineer would check our line at the exchange. We did receive a call a day or so after the Engineer was supposed to check our line yet when I asked what was found the BT person calling could not provide any report. The issues have continued and when I check fault tracking the latest landline fault remains unresolved since the 02/12/16 - 17 days ago. Seems they have given up. We live in an isolated property and wonder now about the condition of our underground line which I understand is copper cable. We subscribed to BT Infinity around 6 months ago and also bought new phones from BT thinking our service would improve - not so - it got worse. At a loss now what to do or where to go for help with this
  • Reviewer
    Location
    Telford
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      5 stars
    Comments
    It ought to be illegal to describe 2BMit as "broadband".

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.