3,585 Customer Reviews over 359 pages
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- Location
- Warrington
- Reviewing
- BT
- Date
- 2023-09-19
- Location
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- Location
- FLITWICK
- Reviewing
- BT
- Date
- 2023-09-19
- Comments
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We have had the most appalling service from BT. They were unable to arrange for Broadband to be activated in a new flat recently purchased and could not give a sensible reason. This disgusting service has cost us time and money and we have been recommended by BT to use another provider.
I would strongly advise anyone not to use BT, the worse service I have ever received.
- Location
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- Location
- Shrewsbury
- Reviewing
- BT
- Date
- 2023-09-18
- Comments
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Where to start on such a dismal service? Returning to a let property and having a teenager wanting fibre speeds for gaming, I chose BT Full Fibre. This was 5 years ago. They arranged an engineer to visit the property on three occasions. Three occasions they didn’t turn up. Three occasions I sat at home missing work. After the third I cancelled. Few years went by on copper, reasonably satisfied but this renewal I reached out again to BT. Distant memories of that awful service were but that, just a distant memory. This time it will be different I told myself. I stayed home. 5 hour time slot. No problem I said. Seven hours in, engineer appears. Shrugs shoulders and leaves stating he hasn’t got the equipment the installation needs and to contact BT. This I did. No apology. Thought it was completely fine to be two hours outside the appointment window. Nothing. I cancelled once more. Again. How many more times will this pathetic excuse of a company keep letting hard working people down like this? Walk away. They don’t deserve your business.
- Location
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- Location
- london
- Reviewing
- BT
- Date
- 2023-09-18
- Comments
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Disastrous terms, fees, and experience. Not recommended. This market needs new better companies
- Location
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- Location
- Sutton
- Reviewing
- BT
- Date
- 2023-09-10
- Comments
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AVOID BT Business
AVOID BT Local
Poor Customer service, False Information,Miss-sold, Misleading,Delay, Damaging Business...
- Location
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- Location
- Edward
- Reviewing
- BT
- Date
- 2023-09-09
- Comments
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BT broadband And business Broadband has to be the worst experience you can encounter! Don't let the small positives fool you all. 8 years of hell because I had no other option. Please for the love of insanity try an alternative as I don't think I've ever done a full week without service or very limited. I want to cry with joy now I'm free.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2023-09-07
- Comments
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This Wi-Fi is utterly ridiculous and so unusable what’s the point of paying a lot of money for you to barely be able to use the internet. It’s very annoying considering that I need this while waiting for my Broadband to be activated. So never ever pay for the Wi-Fi or you will regret and stress yourself out.
- Location
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- Location
- Southampton
- Reviewing
- BT
- Date
- 2023-09-06
- Comments
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Carried out a house move only to be advised that I can not cancel as I am fixed into a two year contract. Moved houses with BT only then to be charged a cancelation fee £200ish even though Its a house move. House move was then cancelled by BT and advised I would need a new account with a new 2 Year Fix. After this was done had a Openreach engineer contact me to install a new line even though one was already installed. Received a number of emails stating me I will.be charged £50.unless I return my kit which I am entitled to as a new customer.
This company is a joke
- Location
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- Location
- Brighton
- Reviewing
- BT
- Date
- 2023-09-05
- Comments
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Horrendous service. A recent "upgrade" to fibre that has been out of use for 4 weeks since connecting. 8 calls to BT, 2 home visits and no further forward at all. Meanwhile we are unable to work from home. BT have misconstrued our and their accounts and fail to accept any accountability or goodwill need. A sad situation as we have been customers for 5 years and out internet was fine before the "upgrade!". AVOID.
- Location
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- Location
- Bracknell
- Reviewing
- BT
- Date
- 2023-09-05
- Comments
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Frustrating experience with BT broadband service sales team.
I've been trying to get the broadband service installed for the past 8 months, but it's been a constant struggle. The sales team keeps placing new orders and then cancelling them without any notification. To make matters worse, they even hang up on me during calls. This whole ordeal has seriously impacted my ability to work from my office effectively. The lack of communication and professionalism is extremely frustrating.
- Location
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