BT Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.
Recent Customer Ratings for BT
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 11318 customer ratings since 2019-12-05 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
3027 Customer Reviews for BT
| Reviewer | Location | Reviewing | Date | Ratings |
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Worse customer service ever. Call them in August to renew the contract..clearly asking them to pay the same amount of money 53.73£ it was monthly. The person on the phone dishonestly told me that the bill was going to be the same and now I have a contract till February 2020 with a bill of 62.99£ for something that I didn’t ask and I didn’t want. When I have called them I was offered a discount of 4£ with a new contract for 6 months ending on August 2020. Totally joke. Can’t wait to leave them for good and not recommended to anybody. Stay away from BT!!!! |
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| Francesca | Ilford | BT | 2019-01-23 | |
BT broadband is the worst broadband supplier I have ever had. Join BT if you like buffering all the time. We are paying £52 per month foe an appalling service. If we want it checked out we have to agree to pay expenses if they don’t find a fault. |
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| John mercer | Oldham | BT | 2019-01-23 | |
The worst service I have ever received! |
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| Ryan Hole | Radstock | BT | 2019-01-22 | |
Absolutely appalling service from BT. Waited 8 weeks to get broadband and tv services, engineers not coming to appointments, no one telling me when engineers due to visit, booked time off work and no one even came. Customer services blaming outreach everytime. 7 hours of calls, 8 weeks of no tv or WiFi in my home. Have gone to virgin AVOID! |
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| Lauren | Northampton | BT | 2019-01-21 | |
I spent 8 months with a fraction of the speed I was supposed to get via Fibre Broadband plsu the hub kept resetting about 6 or 7 times a day. |
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| Adrian | Stockport | BT | 2019-01-20 | |
Unable to connect to WiFi on my mobile phone, phoned BT customer service at least 10 times and was told they were sending me a new router which I've never received, on another occasion I was told the fault was reported to the installation team and they will contact me within 2 days, guess what! They never contacted me.... |
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| Fabi | London | BT | 2019-01-20 | |
No consideration or care for customers. Phone staff say pretty things but have left 2 of my issues unresolved. Blamed me for their mistakes and have left me to pay for a TV package I cant use, due to the wiring. Was told cancelling during the Trial period was successful but am now stuck paying for something I cant use. NO HELP. NO CARE. WORST BROADBAND EXPERIENCE IVE HAD. |
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| Chelsie | Suffolk | BT | 2019-01-19 | |
Very poor customer service. The cost for my internet increase with ~2-3 pounds every 3 to 4 months, started with 34 pounds and now I have to pay 39,99 pounds! Never again! I will switch as soon as possible. I can’t recommend BT! |
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| Ioana | Newcastle upon Tyne | BT | 2019-01-18 | |
Cannot det infinity where i live but upgraded to best package i could get. Supposed to get 13-21 mb download and 8 mb upload but best i get is around 5-7 upload & 1-2 download! If i’m watching bt sports or downloading i cannot even play xbox live without buffering. |
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| Dave | Newton Abbot, Devon | BT | 2019-01-18 | |
They were very polite and followed script, but the issue was not resolved and I was cut off from chat mid sentence. BT has been charging for a service it has not been able to provide for several months now due to a faulty hub which their own engineer identified and refuses to replace it without going through yet more test on the line - which is fine as the fault is not with the line, but the hub. Still not happy and no chance of repair. The customer I am representing has dementia and Alzheimer's, so you would think that they would prioritise essential services for folk with disabilities, but .... nope. They will not even discuss a refund for the months wasted trying to get the service up and running. |
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| Dr Neil | Scotland | BT | 2019-01-16 | |
Never had any problems with BTs broadband services and the smart hub range is outstanding. I don't get any buffering and the additional free services such as the free Wi-Fi hotspots are really helpful. BT can be a more expensive service but value for money especially in terms of the added free services (Wi-Fi hotspots, cloud storage and virus protect) and the broadbands performance alone makes it worth the couple of quid more you pay. overall great experience. I think a lot of people forget how much they use their broadband and don't give much thought to it other than getting the cheapest deal available. When you've got a household all using the broadband 24/7 and you've decided to pay the least you can for your internet its not surprising when you don't get a quality service. |
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| Charlie | Warrington | BT | 2019-01-14 | |
Pretty slow service and high cost, very bad customer service but generally OK. Will switch in the future. |
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| CEdwards | Kent | BT | 2019-01-14 | |
Sometimes it seems like these review forums are just opportunities for people to complain and hardly anyone leaves positive reviews. Well, here is one for a change. |
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| Peter | Huntingdon | BT | 2019-01-11 | |
If I could give 0 stars I would. Our business has lost thousands in revenue promising us their service after cancelling installation SEVEN times! We were shipped from pillar to post overseas which cost a huge amount in phone costs. unreliable, inefficient; If you can't complete a service then why take it on |
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| Mr tox | ST HELENS | BT | 2019-01-11 | |
The most unreliable company I have come across in the entire world. The staff members are the dumbest bunch of incompetent fools in the world. |
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| Hafiz | London | BT | 2019-01-09 | |
Do not touch BT with a barge pole. They have been happy for me to pay well over the odds fo a long time. £35 over the odds per month to be exact. Guess that's what happens when you don't keep eagle eyes clamped on these comanies all the time! Lesson learned. |
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| Chris Hill | Farnham | BT | 2019-01-09 | |
Would have given no stars but there wasn’t an option for that..good enough to take your money off you every month because I was in a contract but paid for 11 month of no phone and broadband but won’t give me any compensation because there pathetic excuse was I wasn’t phoning them all the time to report it..I would advise to steer clear of bt don’t want to know when you complain steer clear of them better providers out there who are cheaper and have better customer services bt’s customer services is appalling. |
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| Carole | Northampton | BT | 2019-01-06 | |
Just the worst internet we ever had. AVOID AVOID AVOID |
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| Ivana | Dover | BT | 2019-01-05 | |
I went around the houses to try and arrange broadband with BT as they kept saying my house didn't exist - despite providing them with the name and mobile number of the person that did the survey and the survey reference number. Finally got a date for installation. The engineer turned up after the allocated time (8am-1pm) and said he couldn't do it. Spoke to 8 different people in less than 24 hours - each one telling me something different. Still no broadband. |
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| Wayne | London | BT | 2019-01-04 | |
I have landline and fibre broadband with BT. BT's customer and technical service is all mostly handled via overseas call centres, and they just seem to read scenarios off rote, so don't really listen, if they understand your problem at all, so it's a terribly frustrating experience. BT left me without a landline on and off for several months when I moved to a new place until they finally admitted the fault was with them, and eventually rectified it. It took many calls until the problem was taken seriously. Broadband fibre speeds were nowhere near what was advertised, and the service cut out quite often. Once an Openreach engineer came and noticed the wiring on the street was pretty precarious which explained why there had been so many issues. On top of all that, their service is not value for money. I was on a deal originally but I was unwell over a period during which the deal contract came to an end; they don't notify you and then started charging a hefty amount monthly as per their standard tariff, so I ended up overpaying a few hundred pounds, so keep note of your contract periods. I just swallowed it as I knew I would be moving in a few more months so kept things the same as I didn't want to pay an early exit fee if I started another contract. Of course, don't be completely fooled by "no exit fee" either on a standard tariff, as they will want 30 days' notice, which is effectively a hidden fee. There are lots of better and cheaper providers out there with much better customer service. BT have lost touch and are sadly not a good provider, consistently. I won't be using them again. |
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| Sabera Chowdhury | London | BT | 2019-01-03 | |
You'll need a good 4G service with BT as the broadband is not very good. BT customer service pointed out that the fast speeds were only for people in the bigger cities. In other areas, we should expect a worse service. |
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| Christopher | Weymouth | BT | 2019-01-02 | |
My broadband speed is approx 1.5mbp, it’s terrrible the connection drops out and most of the time we can’t get online. We’re stuck with them for another 12 months, and it doesn’t look like anything is about to change. Wished I’d never signed up with BT as they aren’t interested in fixing this connection. |
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| Bruce hillman | Cupar | BT | 2019-01-02 | |
Unreliable. |
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| Vitalij | Liverpool | BT | 2018-12-31 | |
Joined bt back in November my live date was the 30th broadband and landline was dead rang bt and they too me it was a fault on the line I got told numoures dates to go live it didn't happens no end of phone calls complaints still nothing done then Friday 28th Dec and bt customer services rang me admitting their was no fault it was the local supplier for the area who hadn't done the work in the beginning they told me I couldn't switch provider as the fault would still be there I've spoken to no end of call handlers and each one lie threw their teeth this company has the worst customer services I've ever dealt with every time I ring I get told 2 days one week and so on a outside company needs to go in and sort them out do not change to bt |
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| Christina | Wrexham | BT | 2018-12-30 | |
I get BT broadband for free and I still don’t want it. Giving one star is to much. BT have the cheek to portray that the average customer rating is three star. I don’t think so. One star is more like it. Keep well away from any BT service unless you want to throw money away and go back to the 1980’s. |
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| Gareth | Hampshire | BT | 2018-12-29 | |
My issue was overcharging, I agreed a price for a 12 month contract but was overcharged and the refund was agreed but I never received the refund. BT signed me up to another contract charged me £80 in equipment fees and wasn’t willing to reimburse me. Very bad experience. |
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| Yaqoob | Bradford | BT | 2018-12-29 | |
Been with BT for many years now, consequently the most frustrating years of my life. The Broadband that BT provides is a mess. Exaggerated WiFi speeds / lieing about WiFi Speeds. Every day my WiFi goes down for no reason. BT have brought me closer to ending it all than anything else. If you're reading this. DO NOT BUY BT. DO NOT |
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| Freddie Cunningham | Oxford | BT | 2018-12-28 | |
BT have just upgraded my broadband, during the upgrade there was an accidental break in service. I reported this at about 1700 on 27 December. A smart engineer arrived at 1100 on 28 December and tracked the fault back from the house to the cabinet, including checking the incoming wiring. All was fixed by 1230. First rate service. I also ended up with a SIM card that I didn't need, this was cancelled with a minimum of fuss. Thank you BT |
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| Roy Martin | Southampton | BT | 2018-12-28 | |
The worst internet money can buy I think bt has the worst internet quality it constantly turns off won’t connect me and they don’t offer fiber in my area depriving hundreds of people internet a really poor service |
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| Jamie | North east England | BT | 2018-12-27 | |
After getting well and truly sick of BT saying 'there is nothing wrong our end' when failing miserabely to resolve the uk's worst broadband ever, I feel this statement really means 'we are still stealing a lot of money out of your bank account and giving you next to nothing in return despite knowing we are breaking our contract'. Our BB keeps dropping every few minutes, can barely stream anything of which in this day and age is a crime given the legitimate streaming services we pay a lot of money for. Yesterday I did a speed test getting 0.7mb but they are charging me for 50mb (nothing wrong our end then eh). After several phone calls and endless tech walkthroughs they literally said there is nothing more they can do and I have their 'refuse' package until July 2019. It sickens me to the core. We have brand new laptops and phones etc and they ALL drop BB frequently (but nothing wrong our end). They even suggested putting a BB signal booster between the BB router and our laptops of which is approximately 5 feet away in direct view? They even suggested hard wiring our laptops so that we have ethernet cables lying all over the living room floor? They make my blood boil and cannot stomach the name BT never mind all the rubbish they spout. Until the day I draw my last breath I will NEVER EVER have their Fisher price equipment in my house again (no offence Fisher price at least your stuff worked!) |
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| steeveyboy64 | Leicester | BT | 2018-12-26 | |
Always slower than what you are paying for. Done with BT. |
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| Chris | Romford | BT | 2018-12-24 | |
First off, a one star rating for their reliability and customer service is still an overstatement. We have had issues from the start of joining them and it hasnt got better. The internet is more unreliable than anything, we thought Virgin Media were bad but currently the only thing we can rely on from BT is a lack of help from support and our internet to die. They have come out and replaced our cables as that was apparently the issue but shock horror, we are still suffering and will be without internet in the house over christmas. If you are looking to join BT i would look elsewhere, i think a potato is more reliable. |
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| Michael | Aylesbury | BT | 2018-12-24 | |
It's just so bad! |
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| Christopher | BT | 2018-12-21 | ||
The most disgusting company in the world |
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| Ammar | Longsight | BT | 2018-12-21 | |
Complained to BT about our Broadband constantly dropping out, each time I did this BT advised me to get a better, faster Deal, a new contract. Now we are paying over £50 a quarter. We tried to end our Contract and were advised we had to pay £216 if we pulled out. We still loose connection from time to time and BT say they don't guarantee constant connection. They said, "Complaining on social media can be effective" lol check out Facebook posts, EFFECTIVE? Are you kidding? We have been bludgeoned into paying more and more each time we have complained, by telling us to upgrade to this and that, and I'm sure we are not alone? Did this ever happen to YOU? We had an Openreach engineer sent out to our home to fix the fault by BT? Great he found out what was wrong, fixed the problem. All good then? No. The engineer went out to his Openreach Vehicle and filled in his report stating No problems found? WHY? Because BT-Openreach would get away with paying Compensation to Customers if the report states this. BT allowed this, turned a blind eye. Now today if the Engineer finds a fault in your home you have to pay a fee of £75. Is that the same TRUSTED Engineer from OPENREACH sent out by BT? Yes it is. |
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| michael lewendon | READING | BT | 2018-12-20 | |
Several weeks ago I reported problems with my router, far from the three days as promised on the adverts, I am still waiting. Every time I speak to BT customer service they assure me that they have placed an order for one to be sent, each time I check my order History and nothing has been sent. My complaint has been escalated to the highest level and was given final assurances that my new router has been sent, but the same thing has happened again. Please avoid BT at all costs. |
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| Tom F | Bristol | BT | 2018-12-18 | |
Avoid avoid avoid. Can't believe how disappointed I am. Ordered the service on 29/11. Was supposed to be active 6/12. Nothing happened and I called the customer service. They said the engineer made a mistake and it will be activated 11/12. Nothing happened. Called the customer service and they said the engineer is rescheduled for 16/11. Northing happened. Same stuff happened again and the next "activation date" is 19/11. Bt has one job and that is to turn my broadband on. They have failed to do that simple task for 3 weeks now. I would never recommend anyone to change their service to BT. |
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| Marko Priimagi | London | BT | 2018-12-18 | |
Unbelievable. Broadband speed is awful. BT don’t guarantee speed of WiFi in my house only wired connection. BT TV hasn’t been working for 3 months. They will only send out an engineer only if I agree to pay £85 if the fault is in my house? Don’t trust them! Poor poor service!! I was with Sky for 10 years. Not one problem. No one. |
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| M Keshta | Epsom Surrey | BT | 2018-12-16 | |
Not recommended customer service non existent ,service not fir for purpose. Happy to take 43.00 per month and offer a new package ,for no internet |
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| Hayes | Juniper hill | BT | 2018-12-16 | |
Do not use this service. I have been locked in a contract for 24 months now and cant wait to leave. Monthly prices have been upped 4 or 5 times during this time and I now pay almost £50 for a broadband only service. Never again |
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| Sebastian | Chippenham | BT | 2018-12-15 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
