BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3.2 stars
  • Customer Service
    3.2 stars
  • Speed
    3 stars
  • Reliability
    3.2 stars

Based on 2846 customer ratings since 2021-08-14 (Show all time ratings)

Visit BT   Read our BT buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,298 Customer Reviews over 83 pages

  • Reviewer
    Location
    Kent
    Reviewing
    BT
    Date
    Comments
    What a DREADFUL DREADFUL company, passed from pillar to post with a relatively minor email problem. It’s Thursday night now and this started on Tuesday morning. Now been told I’ll have to wait for 72 hours while the problem is passed to the email team. Un-******believable!!! And to make matters worse, they want an email address to contact me!!!!! It DOESNT WORK!!!!!!!!!!!!!
  • Reviewer
    Location
    LONDON
    Reviewing
    BT
    Date
    Comments
    I had the worst experience possible with BT.
    After ordering the broadband online, BT scheduled the visit of an engineer at my home to connect me to the broadband (which is in Central London, so it shouldn't be a big deal)
    I was told the visit would take 40 minutes. It ended up taking 5 hours and a half, and the engineer didn't manage to finish in the end, leaving me without internet on that day.
    BT scheduled a second visit (2 weeks later) but the guy never showed up. They explained the appointment didn't go through their system and I should book another appointment (2 weeks later)
    2 weeks later, EXACTLY the same story that the booking didn't go through they system, hence I should wait another 2 weeks.
    The third time, an engineer came for a 3 hours visit and he also didn't manage to connect me to the broadband.
    BT advised I schedule another visit with another engineer.

    After 2 months and a half of this situation, I eventually cancelled everything to take SKY instead of BT. BT told me that because the broadband wasn't delivered, I could cancel everything free of charge.

    About one month later, I got charged 91 gbp by BT ...

    Stay AWAY from BT !
  • Reviewer
    Location
    Norfolk
    Reviewing
    BT
    Date
    Comments
    Took a new contract out with BT on 28 May for 2 years. On 12 June they cut my broadband off by mistake. Rang on 12 June and told it would be reinstated 14 June and they would send a mini hub to be going on with. As you may of guessed nothing happened on the 14 June nor at any other time until today when I was informed the order had been received by Open Reach was going through and I should be up and running on 29 June - don’t hold your breath. So the previous five phone calls I made to the connections team were a waste of time as I was told a pack of lies by each of the customer services people in Stoke. Absolute waste of time and effort trying to get any sense out of them. Couldn’t care less about their customers. Rating below zero.
  • Reviewer
    Location
    York
    Reviewing
    BT
    Date
    Comments
    The biggest diabolical shambles I've ever experienced in my short 26 years on this planet. I'm not going to dignify them by even giving them a single star. If you are reading this DO NOT SIGN UP WITH THIS COMPANY UNDER ANY CIRCUMSTANCE. I've recently just moved house and decided id purchase a TV package. I'd rung round all the companies and BT offered me the best price. It seemed like a no brainer and I signed up straight away. I was told they'd be a one off fee of £89.99 which I paid instantly not thinking anything of it. Then the women on the phone told me they wouldn't be coming to install this and went onto inform me they couldn't guarantee the delivery date and said it'd actually be £49 a month rather than £46. So at this point I asked to speak to a manager and explained id be reserving my right to cancel with immediate effect. I was then informed they would "trigger a refund" and that id have it within 7 working days. I assumed that was it, that id never have any dealings with this lot again. I've never been more wrong in my life. This is where the shambles and blatant lies really started. After 7 days no money was in my account, I phoned up and after been put on hold for a ridiculously long amount of time (this would become a very recurring theme). I was then informed it was actually "within 14 working days" and that I would receive my money then. Id also like to add the operator was damn right rude and self-righteous. Then after a further 7 days I looked in my account and shock- horror there was refund in there. I called up again, took ages to get through, got put on hold for ages as normal. This time I was informed "there's been a problem with the system the refund hasn't been triggered" and that id receive my money back within 14 days. After 14 further days I found again no money was in my account. So again I called up and again I explained the situation. This time I was put on hold for even longer and given the usual line of "we'll try and find out whats happened". This time the operator who again couldn't hide the fact she couldn't care less. Informed me that they're were "no details of me on the the system". Id been amazingly patient up until the point, so at this stage I told them in no uncertain terms id been stolen off and lied to. She then somehow managed to find details and gave me the party line of "I've triggered the refund and you'll receive the money within 14 days". It may shock you to know that after 14 days again it hasn't arrived. It's now been well over a month and as you can guess I called up again to find out why. As usual the operator on the phone was rude and asked me "not to be angry" if you can believe it. She then "did some digging", put me on hold for a record of 15 minutes. She then told me "it would be within 10 working days". I said no Im not having this put me onto a manager immediately. She took a further 8 minutes to manage this. He then spoke to me saying he was very sorry etc, that he'd got all the details of previous calls up on screen. That none of them had triggered my refund properly because the account was closed. I explained to him id been lied to on a few occasions and asked why it was just such a problem to pay me now. On the day I signed up, they had no issues removing the money at all. He just kept apologising before eventually saying "he'd send a cheque in the post with a final bill and refund".. Id argued and argued to no avail. I've lost even more money to them in phone bills but I'm not giving up on it. It's caused a huge amount of stress I really don't need in my life at the moment. Since all this I've signed up to virgin media for just a bit more money per month, who installed everything for free with no one - off fees. However I think I can say RIP to my £89.99.
  • Reviewer
    Location
    Derbyshire
    Reviewing
    BT
    Date
    Comments
    Disgusting service and quality. As ours was a temporary move I was assured it would be easy to move back and quick. 6 months on we tried to do this and were told it would be approx a week then the fun begins the service was switched off 5 days early when I contacted Bt I was told nothing they could do and it would take nearly 3 weeks to reconnect. I escalated the complaint and was ring back by a very rude and intimidating lady again I escaped the complaint and said i wanted to cancel and was told some one would ring me within 24 hours. One week later someone rings no resolution just had the phibe put down on me. I have just rang cancellations to check whether it has been done and been told i have to ring again tomorrow as they cant cancel within 24 hrs of the order been cancelled. I have now wasted countless hours talking to no one that seems to be able to do anything. I am disgusted with the conduct and manner of this company and will be going down the communication ombudsmen route as no joy with bt. I wish I had never joined this company and will make sure I never do again.
  • Reviewer
    Location
    Admaston Staffordshire
    Reviewing
    BT
    Date
    Comments
    One * = most unsatisfactory.
    After a number of complaints to BT and various line checks etc. I am still frequently getting download speeds of just 0 .11Mbs which seems to be quite usual throughout the village. I am paying for better than this and not getting it. All I get from BT is a verbal shrug of the shoulders and offer of yet another line test.
  • Reviewer
    Location
    coventry
    Reviewing
    BT
    Date
    Comments
    AVOID bt hub 5 keeps turning off by its self when you ring them they don't want to know keep sending you to different people to talk to. Cant send engineer out to repair issue for 1 week so you pay for a service that you don't get.they are quick enough to take your money and in return don't want to sort the issue out.
  • Reviewer
    Location
    Chorleywood
    Reviewing
    BT
    Date
    Comments
    If could put 0 stars i would.I have been with bt for years but always have problems with BB.prices are getting ridiculous and customer service is non existent AVOID BT LIKE THE PLAGUE WOULDN'T RECOMMEND TO ANYONE.
  • Reviewer
    Location
    cornwall
    Reviewing
    BT
    Date
    Comments
    OMG! never use BT for broadband, i have faulty equipment and all i get is renew your contract and we will replace, i bought the 'smart hub' from there shop and after speaking to a dozen different indian call centre operatives i and loosing the will to live, BT you are rubbish!
  • Reviewer
    Location
    Harleston
    Reviewing
    BT
    Date
    Comments
    Unless you enjoy talking to brick walls and unnecessary hassle, false information and a overall awful experience from a company that could not care less then avoid at all cost
  • Reviewer
    Location
    Northampton
    Reviewing
    BT
    Date
    Comments
    BT don’t deserve any stars but I couldn’t write this review without putting one.

    Around 2 months ago I called them 3 times as my hub kept timing out. As it was 11 years old I was told I would need a new one so a text was sent telling me my hub had been dispatched. It didn’t arrive so I went through this process 3 times after which they admitted they had never really sent my hubs!!!!

    I was passed from pillar to post and ended up with a man who told me I was on an old service and could get a much better one for half price which would have been 25.00 for the phone and broadband. I agreed to be passed to the person who could set this up for me. He told me the service would be 67.00 and that I would need to pay 9.00 for the delivery of a new hub when it had previously been free.

    I couldn’t believe the right hand doesn’t know what the left hand is doing and they weren’t even prepared to send me the hub free of charge for previous poor service. Needless to say I’ve left them and am with Vodafone now. They are charging me 30.00 and I have a better service.

    When I cancelled I was advised by what I think is the retention team to either send the old hub back or bin it as it was 11 years old, didn’t work and was therefore no good. Well I binned it and today I got an envelope with a bag to return the hub in and an email telling me to return it or I would be charged 43.00.

    I rang and complained telling the man on the phone I had put the old hub in the bin as advised by them and he said, ‘well you’ll just have to pay 43.00 then I didn’t advise you.’ I challenged this telling him he represents BT. I then asked to speak to a manager but was denied this until he had found my account. He was very sarcastic and he asked me how much I paid and what date my last payment was. My bill differed each month so I gave an average and as I couldn’t give the exact date of my last payment he happily told me I couldn’t speak to a a manager. They had always dealt with me before. There are other questions they can ask.

    What’s sad is I am 56 years old and have been a BT customer all my adult life. Their service used to be brilliant which is what kept me all these years. Ive never known a company’s service to go down so much.
  • Reviewer
    Location
    Reviewing
    BT
    Date
    Comments
    I would love say something nice about BT, but i'm using a Mobile Dongle to write this as they STILL haven't got my internet set up after failing to show up TWO WEEKS AGO. We had to book our appointment for today but as expected, they didn't come. I don't know why, they can't tell me why. They even tell me I have to wait 2 more days for a person to come down to do it now. Useless company, useless customer service. Do NOT buy from this company, or you will just end up regretting it.
  • Reviewer
    Location
    Romford
    Reviewing
    BT
    Date
    Comments
    Don't waste your time and money signing up to BT Broadband, TV etc had ongoing problems for 3 months now stil taking their money From my account with no compensation offered. WILL NOT BE RENEWING CONTRACT, absolute rubbish Company and service providers, what a joke.
  • Reviewer
    Location
    Burntwood, Staffs
    Reviewing
    BT
    Date
    Comments
    NONE of the categories has proved to be worth even a SINGLE star, and to rub salt into the wounds, I'm locked into the contract for 18 months. Use BT at your COSTLY peril
  • Reviewer
    Location
    Surrey
    Reviewing
    BT
    Date
    Comments
    BT is a terrible phone and internet provider.
    The overall service is poor.
    Internet speed slow, customer support is awful.
    In my case I have had no phone line for 6 weeks and my internet connection is lucky to last an hour at a time before dropping.
    THE MAIN PROBLEM is that when you call for support, you get put through to an organisation that is impossible to communicate to. THEY DONT fix your problem and LIE that they will send engineers. If the engineers come they DONT DO THEIR JOB.
    BT ARE THE WORST.
    Go to virgin, sky or plus net.
    This review site didn't give me the option to leave a star based rated, but If it did I would give them the highest possible negative rated possible.
    BT are finished.
  • Reviewer
    Location
    Bs15 4pf
    Reviewing
    BT
    Date
    Comments
    Please God never use British telecom the service is unbelievably bad you will only here from them when they want to upgrade your service, this is just a selling organisation with total disrespect for customers
    I live in the centre of Bristol and have ridiculously bad connection despite upgrading year on year these people are crooks please be careful
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Comments
    BT have consistently, over many years, set their standards low and failed to achieve them. Their customer service is nothing short of a disgrace, and they make it as hard as possible to contact them. Having just (stupidly) given them one last chance and upgraded to Infinity, it shouldn't come as a surprise that my line speeds are slower than they were with my old package. Avoid them like the plague- they are simply shocking
  • Reviewer
    Location
    Sussex
    Reviewing
    BT
    Date
    Comments
    Worst experience, they offered a deal for a year subscription, then failed for 2 months after taking money to get us set up. We cancelled and it took 5 months and hours on the phone to get over £300 back. Avoid this company.
  • Reviewer
    Location
    Crawley
    Reviewing
    BT
    Date
    Comments
    Called BT and spoke with 3 different agents as well as speaking to someone online chat, I have been with another provider and contacted BT a couple of days ago as I was keen to switch, well, what can I say, I thought I would be offered great service whilst in the process. I could not complete online, hence calling in, it appears the offers do not apply over the phone, even though it would not let me proceed online, that could not tell me when I could get phone line and only after phone line contract, at some point they would inform me of what kind of broadband price I could have ???? BT you are a disgrace to even imply your one of the best, I thought you guys would have been keen to encourage new custom, if that's the service you offered me and then wasn't sure what or when I could have a package, goodness knows what kind of poor after service I would have received, lucky escape I think
  • Reviewer
    Location
    Sprowstown, Norwich
    Reviewing
    BT
    Date
    Comments
    Horrible, shocking Customer Services

    I have been promised 12mbpi speed of internet, and I'm getting 1.5 Mbps.
    I don't have access to BT TV, and yet I'm paying £37.7 a month.

    I called BT, and I have more than 1000 minutes worth of airtime with them, I never managed to talk with the right people to get the service cancelled, or price negotiated. All I get is people working from India who doesn't sort out anything, and they keep transferring the calls.

    In most of the cases, I genuinely think they intentionally hang up the phone on me. I'm so disgusted and frustrated with the whole process. Can Ofcom please help out on this. I'm unhappy with the BT services; I just want to cancel the services.

    Any internet provider out there who intends to take this desperate customer who pays the bills on time and loyal.

    Shocking shocking shocking shocking shocking shocking shocking shocking shocking
  • Reviewer
    Location
    Garvaghey
    Reviewing
    BT
    Date
    Comments
    My broadband has a upload of 0.1 and a down load of 0.6. I may as well not have Internet, can I get a better line speed?
  • Reviewer
    Location
    Stourton
    Reviewing
    BT
    Date
    Comments
    I changed from sky to BT broadband because of their claims for a better service...... Worst mistake ever. Constantly loosing connection and all BT do is say they need to do checks on the line.
  • Reviewer
    Location
    East Boldre, Hampshire
    Reviewing
    BT
    Date
    Comments
    My line and Broadband is and has been useless for 15 years. The quality and bandwidth has continued to fall and is now regularly under 1 Mhz. I cannot use any of the products that go with the company advertising and cannot even use I-Player on the lowest quality and yet they are charging me for all these features.
    This an incompetent and criminal company. There is no alternative for me since the crumbling copper infrastructure is owned by BT. All other ISP's suffer the same since they have to use the same junk. Actually the survey does not reflect my anger since there is no ZERO to be recorded.
  • Reviewer
    Location
    Oxford
    Reviewing
    BT
    Date
    Comments
    Avoid this rubbish internet provider. Their service and customer service is useless. I have been having problems with their internet for the last 4 months. Whenever I connect using wifi to any of my devices, it says "no internet available". When friends/ family tries to connect to my wifi, it says the same thing. I rang BT on numerous occasions explaining the problem and all they can tell me over the phone is " they have done all checks on their end and everything is fine from their end". So there is nothing they can do for me because everything seems fine from their end. They said that I am getting the best signal strength although I am not getting any internet service. Do you know how frustrating it is to be told that an internet provider cannot do anything to try to resolve a problem you are facing because they cannot see a problem on their end? They wouldn't send a new hub or even an engineer to find the problem. Just absolute nothing I got from them with poor customer service. I expected better from a big company but all I got was dirt, considering I am still paying £30 a month for this service I'm not getting and not being able to come out of an 18month contract without having to pay a huge sum to exit. It is unfair, they are unreliable and useless, customer service was beyond poor and staff are rude, unhelpful and speaks to you with attitude. This company has stressed me out to the core. Once they have you, they feel they can take your money and give you 0 to nothing service. I wish I read their bad reviews before I signed up to them or I would have gone elsewhere. This company is a major disgrace. Once I am out I will never go back. Disgusting service, nasty company.
  • Reviewer
    Location
    Walsall
    Reviewing
    BT
    Date
    Comments
    Worst service i have ever known, been with BT only 3 weeks and had nothing but trouble, ive had to contact them almost every night to sort out a problem with my broadband as it keeps disconnecting when it feels like it and the speed keeps dropping, whenever i ring them im on hold for over an hour then to be put through to people that dont know what they are doing, they just like to keep you on hold for call time, anyone considering BT please STAY AWAY im taking my custom elsewhere!!
  • Reviewer
    Location
    Manchester
    Reviewing
    BT
    Date
    Comments
    I reported a fault with my broadband ( receiving 1mg instead of 55mg) on the 7th December. I was informed after at least 10 phone calls it was a fault at a substation and it would be fixed shortly, now we are at the 23rd December with no resolution, I have called at least 20 times not including 4 times today where I was promised a call from a senior manager none which were received. I have now made a further phone call and been told it has been passed to a case manager and someone will call me back within 48 hrs not including Christmas Day, I asked if they would give me a resolution date and they no it will just be call to let me know who my case manager will be. I HAVE TO SAY BT OFFER THE WORSE customer service I have ever known.
  • Reviewer
    Location
    Harpenden
    Reviewing
    BT
    Date
    Comments
    I had BT for both broadband, TV and telephone for a few years. In 2012 I switched my telephone service to Utilitywarehouse as I got a better deal from them as they also covered my gas and electric. After receiving a new broadband box and homehub I have received appalling signal, with many TV programs not recording due to a lack of service. My phone does not get full signal from under 2m. DO NOT USE BT UNDER ANY CIRCUMSTANCES. THEIR SERVICE IS APPALLING
  • Reviewer
    Location
    Lane bottom , Burnley
    Reviewing
    BT
    Date
    Comments
    Speed of 0.2 MB is the best I have.
  • Reviewer
    Location
    Evesham
    Reviewing
    BT
    Date
    Comments
    What a total waste of time Bt are the business disruption is absolute top notch.
    From getting the addresses wrong to not actually turning up or phoning anyone to let us know that they are not coming even after waiting all morning. The engineer could not even ring.
    I could go on forever.
    Our new phone system will never be in and working. Incompetent company. That is only interested in signing the contract.
    It is now stopping the move to new premises.
    Ffs
  • Reviewer
    Location
    Surrey
    Reviewing
    BT
    Date
    Comments
    BT custemer for phone many years and broadband for a few years. Switch to Fibre but had 9 days without broadband due line not set up. First person claim ethernet cable and would take 5 works to receive this to sort problem which was wrong and needed engineer. 6 days after second person said engineer required. spoke to rude line manager offer £10 as complaint. then tried to charge £85 for the engineer which was the incorrect as previous showed under £50. finally had engineer solve broadband and he confirmed normally no charge for fibre set up. spoke to second link manager about complaint again poor service and like previous manager lied about complaint service at BT. not all staff are bad as previously spoken to other members in other offices and ok. Broadband staff are just poor at everything. BT just rubbish and I would never use them again
  • Reviewer
    Location
    NP44
    Reviewing
    BT
    Date
    Comments
    I was misold my BT contract under the premiss that we were in a BT Infinty area and therefore my Internet speed would suit all our needs.
    We were told the sales call was recorded?
    However, we are not in a Infinity area, and our internet speed was chronic - the best we got was 2 mghz when at point of sale we were promised a minimum of 12 mghz! Even the catch-up TV buffered continuously!
    We live in a busy town, we have 3 children who need the internet for Uni and schoolwork and my wife requires it for work.
    We have had several calls to the Technical Dept and have been told to turn off this, they'll fix it remotely, switch cable points - none of this worked - no-one called to help resolve the matter so we have had no other choice than to go back to Virgin and pay the two contracts until BT expired this month.
    We phoned to cancel BT and we are fuming because a 'Brian' from Scotland, who was very amicaable, told us that despite knowing the above, we would still have to pay a £30 broadband disconnection charge!!!! And give 30 days cancellation notice!!!
    Bearing in mind they didn't even come to put it in, the box was delivered and the internet was connected in the exchange!!!
    I asked to speak to a Customer Service Manager but was told there was no point?

    BT you ought to be ashamed to charge us this - we should really be receiving an apology from you for mis-selling the product originally and a refund for the last 5 months that we have had to pay for both Virgin and BT!!!
    DISGUSTING!!!

    Mr C Lewis
  • Reviewer
    Location
    Cambridgeshire
    Reviewing
    BT
    Date
    Comments
    Started a complaint over a year ago as our speeds are rubbish and connections often drop. Was told we needed fibre, so I went with that. Nothing changed. Fast forward to today, I have furnished Bt with proof that we never get anywhere near 35mbs (we get 12-16.7), but they're only interested in going round in circles. Tried to take our service elsewhere, but the line is not able to be taken over! Bt have confirmed that we are out of contract, there is no legitimate reason why anywhere else says that we can't change.... useless. They sent me a smart hub but it makes no difference
  • Reviewer
    Location
    Gosport
    Reviewing
    BT
    Date
    Comments
    I have just had to deal with the worst customer service i have ever encountered. The BT broadband in my home has slowed to the point of unusability and I was just told repeatedly by BT customer service that i am a liar, that the service is working fine and that BT are liable for WIFI anyway. I was told that all my internet enabled devices (6 in total) must all be broken and finally that BT feel the matter resolved and they are not sending out an engineer. Avoid BT!
  • Reviewer
    Location
    Reviewing
    BT
    Date
    Comments
    I would never recommend you to anybody. If I'm late with a payment you go crazy but it's ok for me to wait 5 days for an engineer.never would recommend you, infact I would go out of my way to tell anybody not to make my mistake. Worst service ever,slow internet. Joke. SERIOUSLY THE SPEED IS A JOKE. STAY AWAY FROM BT.
  • Reviewer
    Location
    Surrey Quays
    Reviewing
    BT
    Date
    Comments
    Same problems as everyone else. 3 months I've waited to be connected and there is no view to connection in sight. BT are the single worst company I've ever had the displeasure to deal with.
  • Reviewer
    Location
    Manchester
    Reviewing
    BT
    Date
    Comments
  • Reviewer
    Location
    Altrincham
    Reviewing
    BT
    Date
    Comments
    Administration!!!

    Are they going into administration???

    Awful!
    No line for days.
    Paying for zero service.
    Customer service -worst ever, they put you on hold and hang up.
    They lie.
    Never turn up on the agreed date -turned up the day after.
    Did not do the full job on the day ie all my sockets around the house.
    Call them they say I have no account with them when I've been billed already.
    Constantly on hold.
    Eventually when you do get hold of somebody they advise their servers are down.

    There's no hope here with this company.. This sounds crazy although this is BT, they seem very dodgy as in setting up lines and contracts, with no service, and perhaps taking money.. Which is possibly fraudulent, as there's an exchange of contracts... Goods for money.. But here there is money but no goods ie no service. Is the company perhaps going into administration and perhaps trying to trap customers into contracts they want to get out of..?? And then trying to charge extra money for it, set up, non existence line rental, broadband, cancellation, and then one month extra rental for the 1month noticed period.. If this is the case then this is a money maker scheme for BT!

    Customers be warned and don't bother with rubbish service.
  • Reviewer
    Location
    cheshire
    Reviewing
    BT
    Date
    Comments
    I had been with SKY for over 14 years few small problems but always resolved quickly.

    BT I am shocked at the very poor service I have had
    No internet for best part of 5 weeks cut off while BT connected me
    and 3 engineers appointments the
    forth one did not show up!
    then its been no quicker than Sky they said it would speed up I did call BT to say that it was no quicker than my old Sky but I could not understand the man at the Indian call centre .! And im sure he did not understand me! I did ask for a call back from a UK call centre but never got a call back.
    "this has happened 3 times now"
    we use our BT phone 3or4 a day
    my first bill was £90 and my second one was £90 each month when I called them up and complained
    all I got was "well you have used you phone"
    I was told my bill would be same as my sky tv phone internet package inc all call £45 each month its been twice that
    the tv package is poor my repeat player keeps cutting out you need a masters degree in nuclear science to use the remote
    totally disappointed shocking BT
    you should be ashamed
    if your with another provider STAY PUT !!!!!!!!!!!!!!!!!!!
  • Reviewer
    Location
    West Hampstead
    Reviewing
    BT
    Date
    Comments
    BT & BT business has caused us lot of problems. They have most incompetent work force I have come across. For three and half years they charged twice amount they were supposed to charge us. BT has terminated our main number by mistake. They have put us on two broadband and two telephone lines. They were supposed to charge us one telephone line and one broadband. BT has terminated our broadband by mistake. They have accepted that it was BT's fault but they are not managing to rectify their mistake for twelve day. If care for your business or you need your services please avoid BT at any cost. I am happy to provide all reference number for my troubles.
  • Reviewer
    Location
    Shavington Crewe
    Reviewing
    BT
    Date
    Comments
    Absolutely shocking, would not recommend to anyone, waited nearly a month for connection still waiting, was told if I cancel and go to another provider that everyone goes through open reach and I would start all over again and would end up waiting longer, guess what a week after that get a call from bt saying they have cancelled my order by mistake and guess what got to start again, wished I'd gone elsewhere, it's more like customer we don't care.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.