3,590 Customer Reviews over 90 pages
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- Location
- southend on sea
- Reviewing
- BT
- Date
- 2015-06-16
- Comments
-
upgraded today from standard broadband to BT you view with a new hub.I now have no internet, no tv and no back up from these idiots. How bt can be allowed to keep trading is beyond me. Every dealing I have had over the years has been appalling. scum of the earth
- Location
-
- Location
- Wales
- Reviewing
- BT
- Date
- 2021-03-07
- Comments
-
Doesn’t even deserve one star!!!
Doesn’t even deserve one star! So I signed up for BT on the 6th of January didn’t hear anything from Bt after so I had to get back in touch and order again on the 25th of January. My hub arrived pretty quickly to be fair but this was literally the only quick and efficient part. Opened the box and half of the connections were missing, there was no adsl filter or grey connection cable. So I waited for a couple of days and still herd nothing from BT so I made a call to find out when I would be connected. They told me I would go live on the 5th of February, this date came and went so I had to contact BT again, they then said I would be live on the 12th of feb, which was fine. The 12th came and still no connection, so of course I called BT again, they told me they needed to get an engineer out and that one would come on the 15th, yes you know what’s coming next, still no broadband or engineer.
I had to make yet another call to Bt to then be told that an engineer would be out to get the connection up and running etc on the 4th of March and I would be live between the 4th-6th, yet again still no connection so I had to make another phone call yet again today! To my frustration I was told the same bull and that they would speak to the connections team so I was told she would one be a few short moments.....55mins I was on hold for to then be cut off. So yes at this point I’m done, someone was good enough to call me back and apologise for the loss of connection and said they just needed to go through some security questions with me before he could look into it, I stopped him at this point and told him to cancel my order, he said again he was sorry on behalf of Bt and will get this sorted rite away, I said cancel my order and have gone with a different provider now, sky promise I will be live on the 16th of March. Music to my ears, my children mite finally be able to connect to the internet and do their schoolwork log onto google classroom and try and somewhat catch up with the work they have not been able to do thanks to BT.
I know I have gone on a little but I am so frustrated and angry with the customer service and the whole service of Bt infact, to keep getting told and promised that we would be connected after two months is a bloody joke, and yes I know circumstances are difficult for us all at the moment because of Covid so why keep moving the goalpost and postponing connection for me and lie everytime I called. Appalling!
I will never ever go with Bt again after this experience, I will avoid at ALL costs, certainly will not be recommending BT to anyone ever.
Also when you call customer services expect to be on the phone for atleast two hours, you will spend around 110mins listening to music on hold while they go and make a cup of tea and eat cake, to pop on the phone for about a min to tell you it will be connected at such and such a date then hang up, and guess what......you don’t get connected.
Very unhappy customer and angry
- Location
-
- Location
- Doncaster
- Reviewing
- BT
- Date
- 2016-03-21
- Comments
-
This company should not be trading. They are arrogant, rude, threatening and just supply a poor shoddy service. I am paying over £30 monthly for a standard broadband connection of 1meg, this is discounted and should be nearer £40. New BT fibre, which has just arrived here is £10+phone so I asked to change. Nope, you can't have NEW, so please pay us £25 +phone!!! Not a chance, so moving elsewhere. Since I notified them of this, I have been called or emailed every day. Threatening letter covering extra charges for loads of things that MIGHT happen. I will NEVER go to BT again. Look after your existing customers BT, it will reap dividends in the end.
- Location
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- Location
- North Devon
- Reviewing
- BT
- Date
- 2016-04-07
- Comments
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Diabolical speed from BT (1MB ONLY!) Supposedly upgraded Shebbear exchange. Waste of money.... no better than before. Fibre cables put in to within 200m of property but have they offered to connect us to provide AT LEAST the 8MB we are supposed to be able to get? HAVE THEY HECK! Just can't be bothered. No doubt the excuse is 'not enough customers in our post code so get lost!'
- Location
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- Location
- Basingstoke
- Reviewing
- BT
- Date
- 2016-04-27
- Comments
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The worst I have experienced since days of NTL! So far on-hold for 50 mins without speaking to someone. WTF? If I could give no stars or minus I would. 100% dissatisfied.
- Location
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- Location
- Colchester
- Reviewing
- BT
- Date
- 2021-07-01
- Comments
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STAY WELL AWARE AT ALL COST. Broadband is terrible. I called customer service and after being on hold for two hours I told them I want to end my contract because I’m moving to Sky. They said ok there will be a fee of £94. I paid the fee and a few days later they wanted another £125. Will not pay. They can send the queen of England to my door for all I care. There broadband is terrible always freezing and I will tell everyone I know to never get. One day hope this company has to close down.
- Location
-
- Location
- Milton Keynes
- Reviewing
- BT
- Date
- 2016-10-16
- Comments
-
Very unhappy with the service I've received, my internet it so slow not more then one person can go on at a time, phoned up more then once to sort this but got a bill of 60 something pounds I refused to pay it! Due to not having the service I wanted and no one listening to me,nor helping, man said he will up grade it, if it is not better within a week call back but I got my internet restricted so cannot go on the internet rang them up once again, explained how annoyed I was that no one was taking this into inconsideration and helping but cutting it off and refusing to help untill I pay the now £100 , I asked everyone I spoke to would you pay for something that didn't work! They answered no but still tried to get my money.
Very unhappy.
NOTHING BUT MONEY GRABBERS!!!
- Location
-
- Location
- Manchester
- Reviewing
- BT
- Date
- 2016-10-20
- Comments
-
Worst customer service I have experienced. We have been without internet for nearly 3 weeks now because they are incapable of getting our broadband right. All we have done is move house (4 doors), we didn't even want a new router we were happy with the one we had, but BT told us we would be upgraded to Infinity. The customer service team are shocking. We have made various phone calls and web chats, have been pushed from Pillar to post getting nowhere. Our phone bills are huge due to data use from not having no wifi. A manager/ someone in charge was meant to call, we were told it was going to take 2 days for them to call back and we are still waiting for that phone call. Will never be using them again!!
- Location
-
- Location
- Ammanford
- Reviewing
- BT
- Date
- 2016-12-17
- Comments
-
Pathetic service from BT epecially if in a hurry to get an active line. They will promise you an installation date in approx 1-2weeks time and then tell you repeatedly on the day that it doesn't activate till midnight , then the next morning you will call as not activated and the will give you another date 2 weeks down the line. when questioned on why? they will blame BT Openreach so then you will contact them and they will blame BT. Its all a big joke and they will offer you absolutely nothing, leaving you with no internet to complete any business over the christmas period.
Beyond Bad service , dont deserve 1 star at the moment.
- Location
-
- Location
- Derbyshire
- Reviewing
- BT
- Date
- 2017-01-12
- Comments
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The worst internet provider ever, legal con artists rip me off for something they never provided gone onto post office as my internet provider best move ever.
- Location
-
- Location
- Wales
- Reviewing
- BT
- Date
- 2023-07-31
- Comments
-
We were promised speed and solutions - the only things we got were delays, mistakes and problems.
They were very fast in selling and pushing for signature, but when it came to receiving what we had ordered mistakes wouldn't stop happening from BT's side.
Radio silence - and not only from sales people we had been working with, but also from the Commercial Director.
In fact, to date, there is still no answer to my latest email asking for the cancellation of the product. It was ip.liverpool who had to close it in the end.
Absolutely NOT RECOMMENDED for businesses.
Shameful customer service
- Location
-
- Location
- rochdale
- Reviewing
- BT
- Date
- 2017-05-01
- Comments
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after signing up with bt they took £59.99 from my bank I then cancelled the following day as I was being given a better deal with my current provider it took bt 8 weeks to pay back the money only after I informed them I was taking the matter further after my experience with bt I would never consider going with them there customer service was a joke
- Location
-
- Location
- Manchester
- Reviewing
- BT
- Date
- 2017-09-19
- Comments
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Wish could give them 0! Terrible terrible service, lying to customers and it has been two months and they couldn't get phone line installed. What a joke!
- Location
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- Location
- Isle of Wight
- Reviewing
- BT
- Date
- 2017-09-22
- Comments
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I am speechless and so very angry about BT It must be the worse service inn every aspect I have ever had the missfortune to experience in my entire life !!!
- Location
-
- Location
- Burntisland
- Reviewing
- BT
- Date
- 2018-05-29
- Comments
-
Switched from SKY to BT, WORST mistake ever.Same problems as other comments such as we need to send an engineer as the problem is at my end. That was just a week after installation. Changed back to SKY never had a problem since. They also charged me for canceling my contract early for something they could not supply. Very rude and useless customer service.
- Location
-
- Location
- SE London
- Reviewing
- BT
- Date
- 2014-06-01
- Comments
-
Worst company ever. Avoid at all costs, I switched and am without internet access for 10 dats now because if their incompetence and total lack of customer service and care. I have never encountered such terrible service before and I have lived in seven countries over four continents. Never consider BT, it's a total disaster with lying personnel. I wish I never came across thus rubbish company
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2018-11-01
- Comments
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Very poor. Unreliable more time spent trying to get reconnected. Do not bother
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2015-07-30
- Comments
-
Wanted to swap from Business broadband to BT Infinity...1st call got me transferred to 4 different people before he said if we get cut off ill call you back on your mobile, call got cut off and no call made to moble.
2nd call got transferred to a home number
3rd call got me transferred to another home number
4th call to a different number took me so I was miffed and wanted to cancel altogether, she said she couldn't cancel it as I didn't have my account number to hand, when asked to speak to a supervisor she said no you will need to ring back (probably to her again)
I will just cancel the phone bill with the bank and wait for the phone call from them
- Location
-
- Location
- near london
- Reviewing
- BT
- Date
- 2016-05-29
- Comments
-
Very unhappy have complained now three times, wish i could take legal action as they are taking fees under false pretences. am not receiving service paid for and then cannot get any sort of customer service.
Change speed to router for few weeks then reverts to rubbish, paying for 76mbs only receiving 29mbs.
- Location
-
- Location
- Coventry
- Reviewing
- BT
- Date
- 2016-09-01
- Comments
-
The absolute worst Internet provider in the world!!!! Do not get BT, always faults on the line, no customer satisfaction, do not provide the service the say they do, will increase prices without any warning, original bt router worked fine with WiFi until NEW router came out the all of a sudden WiFi signal was really poor ?? So you are forced in to buying new router, BT is the biggest con going, I will be taken them to court, please look at other review sites about BT 0.3 out of 10 !! Says it all
- Location
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- Location
- oxford
- Reviewing
- BT
- Date
- 2016-10-27
- Comments
-
I ordered my broadband 2 months ago, including installation, it took 4 weeks to get my kit delivered and BT then decided not to send somebody to install my broadband because i already had a socket in the place i moved in. After delivery, for 2 weeks the internet did not work and i had several calls with the "helpline" until they finally sent some engineer. Now, since again 4 days after the engineer was here the internet is still not working. I paid more than 50£ of phone bill for the "helpline" and am being told the line is still not working. I wanted to cancel after 14 days but was told to wait for the engineer. Now they tell me i have to pay !!300 £!! Cancellation fee because the 14 days are over although i pad already 3 weeks for internet which is not working. I wasted every day 1-2 hour on the phone trying to talk to somebody with no result, had to take off hours at work to wait for the engineer, cannot do my work from home, will getbtroubles with taxes becausei cannot do my online banking and ALL BT DOES IS TELLING ME THAT THEY ARE SORRY AND THEY WILL TRY TO FIX IT??? NO REFUND ON MY PHONE COSTS, NO REFUND ON MY HOURS OFSPENDING ON THE PHONE AND THEY REFUSE TO CANCEL MY VCONTRACT??? i have never experenced such bad customer service, normally i have been with virgin media and never had such issues. DO NOT GO WITH BT!!! Its a waste of money, time and nerves!!
- Location
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- Location
- Inverness
- Reviewing
- BT
- Date
- 2020-04-04
- Comments
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Robbing, scum bag thieves, would be a polite way of describing BT, my parents have been BT customers for over 40 years, I recently discovered they have been paying £52 per month for broadband and weekend calls. Here is the laugh, THEY DONT USE THE INTERNET, they were miss-sold this package without knowing the valve of what this type of package should cost, when I complained as their son, not only did i have to deal with the most condescending, patronising and rude customer services, but their response was that these accounts are self administered, how can you self administer when you do not use the internet?? if i had not have found out how much they were paying, then BT would still have been quietly taking their money, against their agreement with Ofcom!! I have asked them to refund these payments, they refused and offered £40 as good will gesture with an ultimatum, absolute scum in my opinion, avoid BT at all costs, the same package that BT had been supplying is available elsewhere for lest than £20
- Location
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- Location
- Gloucestershire
- Reviewing
- BT
- Date
- 2017-08-17
- Comments
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Very poor reliability and the customer service is none existent..
- Location
-
- Location
- Fk103qj
- Reviewing
- BT
- Date
- 2017-08-27
- Comments
-
1.5 download speed isn't adequate
What can I do
- Location
-
- Location
- Lankfer
- Reviewing
- BT
- Date
- 2020-12-27
- Comments
-
One of the worst companies I have ever had to deal with.
Been a customer for years and always had pretty terrible broadband below speeds of 1mbps, and crackling telephone line.
Customer service is awful and they will use a variety of tactics to prevent you from leaving them, including just charging you after you phoned about 8 times to cancel.
Waste of money, bad service, bad customer service, would not recommend.
- Location
-
- Location
- Dartford
- Reviewing
- BT
- Date
- 2018-05-15
- Comments
-
I had been with BT for 5+ years. Their service was alright as long as you paid them. When I tried leaving them they threatened me with a £400 fine. I pleaded with them saying that the only reason I am leaving them is because their Internet broadband is very slow in my new property after I moved house. They refused to listen. They constantly threaten over the phone. I have now opened a case with the ombudsman. I have learnt that it takes 8 weeks before Ombudsman opens a case against BT so I am patiently waiting without giving up. I have since moved to Virgin and their internet connection is so fast! Wish I had moved away earlier.
- Location
-
- Location
- Dorset
- Reviewing
- BT
- Date
- 2018-10-13
- Comments
-
It's so bad. For years it has droped out, slows down and just does not work. We have been with BT for years, it's been really bad for the last five. The support team exists, but they are experts on sending people on a wild goose. We must have spent weeks on the phone with them over the years. Unfortunately, if you leave, you lose your email addresses. So it feels like a bit of a trap. I would advise anybody to avoid if you can, there are much better and more reliable providers for the money.
- Location
-
- Location
- DORSET
- Reviewing
- BT
- Date
- 2018-11-25
- Comments
-
This is a terrible service. Slow speed, dropouts, OMG this is so bad.
Do not sign up with these guys.
- Location
-
- Location
- Leicester
- Reviewing
- BT
- Date
- 2015-04-28
- Comments
-
I went with BT in July of last year, with fibre new in my area, I was keen to upgrade to superfast broadband. I went with BT, because I thought SKY needed some competition, and was keen to see the rugby. Almost immediately, it performed worse than SKY which was on snail broadband 5Mb. The internet programs were impossible to watch in HD and only just passable (sometimes). I called their helpline and was told that they would send an engineer, but if my equipment was faulty they would charge me £120. I told them politely that a contract works both ways and if they did not send an engineer FOC, I would cancel my contract. Success, they said they would send an engineer FOC.
Well after giving me a two hour window for the engineer 7.00am to 9.00am, he still managed to be 20 minutes late. He took out his little tv gadget device and plugged it into the input. "Your signal is good" he says. "What is the problem then?" I ask. "I don't know" he says. " I thought you were an engineer" says I, " it must be the BT box then, can you test it?". "no, sorry" he says.
As you can imagine this engineer, isn't an engineer at all, he is someone of the street, given a box and shown how to plug it in. After several unsuccessful phone calls, I decided to unplug my BT box and watch HD channels on my old SKY box. Although I cannot watch BT sport, it worked out OK, because Leicester Tigers had a crap year and lost most of their games anyway. Its an ill wind that blows no good at all :-).
- Location
-
- Location
- Southampton
- Reviewing
- BT
- Date
- 2015-07-30
- Comments
-
I wouldn't NEVER recommend using BT broadband to anyone! Wanted to change mine from Orange to BT, phoned up and they told me they would be able to cancel my live box contract. The Bt hub arrived but didn't connect so phoned up and they said an engineer would be able to come out, who never turned up! Also turns out they never cancelled our current orange box and we are still in the same position we started in! BT ARE USELESS!!!!
- Location
-
- Location
- Barking, London
- Reviewing
- BT
- Date
- 2016-01-16
- Comments
-
My true rating for them is 0
After 13 years of faithful loyalty to BT, finally I have had enough. Not only their prices were ridiculous but my Broadband was interrupted as from September 2015 for no apparent reason and all attempts to troubleshoot it or repair it by me or them had failed. I called for an engineer and while he was in my premises double checking the equipment since he couldn’t find any logical reason for a fault, the internet had miraculously worked!! The engineer had confirmed that he didn’t know the reason behind the loss of Broadband or its sudden return, and the only explanation he could give me that it might have been enabled from outside!!! A few days later, the internet was back to its former useless state. This had confirmed my suspicions that BT themselves had interrupted my services as a technique to force me to call so that I get hassled about renewing my contract!!! So, I made it clear to everyone that I was not staying with them. Only less than a month after the expiry of my contract, I tried to leave but I was told that my contract was renewed!! I launched a complaint and was given so far three different deadlines they couldn't keep, to investigate how I was tied in a contract without my consent. Each time I called, they lied to their teeth about staff and they're messing me around. However, they are not giving me any feedback about the investigation and they’re playing the silent game. This is unethical, fraudulent but more importantly stupid. By using this technique, BT might be securing an extension of a contract for a while, but they are also making that client so bitter with them to the point of no return. I know that BT is a big fish and won’t go down easily, but even sharks get caught eventually. Although I feel for individual employees as they’re just you and me, the organization as a whole had lost its values and ethical foundation, the very thing that worked to its advantage only a few years ago, and this, in my opinion, is the beginning of the end for them.
- Location
-
- Location
- Dorset
- Reviewing
- BT
- Date
- 2016-03-21
- Comments
-
Similar to other reviews - after waiting 3 weeks for a date they gave us, the engineer visit was cancelled without warning and it was impossible to get through to anyone who knew what was going on. The order call centre is in India and staff had trouble understanding English let alone why our order had been cancelled. After speaking to about 6 different people and a week later we found out that an Engineer would not need to visit after all (although the 5 people prior said they did, which would have meant another wasted day off work) when the broadband was set up but would need to go to the local exchange, however BT were stating that Open Reach kept cancelling the order every time they tried to re-place the order. We still don't have broadband but apparently they are still trying... I would avoid BT broadband at all costs as have never had this trouble with any other providers. It is clear that their systems do not work and their staff training would appear to be terrible with people not understanding the basics of how their service works. If anyone from BT reads this, your live chat is also awful. It can say that you have 8 minutes waiting time until the next agent but it regularly reaches the end of the countdown but still spends ages searching for an agent. At this point you are without a countdown or idea if someone will respond, or you have dropped off the waiting list.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2016-04-27
- Comments
-
The worst customer service in history! First, the order was messed up. This delayed the installation by 2 weeks! Then the engineer did not show up on my day off that I took specifically for that!!!!!!! Then I was 3 hours on the phone to find out what happened! Them they refused to schedule an appointment for a more specific time! Then they forgot to send me a confirmation of a new date! We are ready to take a legal action!!!!!!!
- Location
-
- Location
- Milton Keynes
- Reviewing
- BT
- Date
- 2016-07-06
- Comments
-
I was promised fibre optic within a month of joining if I left sky and have never got it despite hundreds of calls. Sky was better. I asked for 78 and get 1.7 or up to 2.0 if a lucky day. It drives kids and myself mad with buffering and slowness even on mobile phone!! Bt call centres lied and I am in a contract until September paying £51 per month which includes phone line and am paying for useless Internet and useless service. Even the engineers come out and say it is useless but there is no space in the fubre box st the end of my road. Is there anyone who can guarantee me 100% around 78.00 fibre ???
- Location
-
- Location
- United Kingdom
- Reviewing
- BT
- Date
- 2017-09-27
- Comments
-
Much like the many reviews on here - Abysmal service.
The broadband has stopped working at my house. I've spoken to BT 12 times in the last week and they still haven't been able to resolve my issue.
Been told the Hub is broke and I should buy a new one. (Their words! they wouldn't send me a new one due to contract issues even though been a customer for over 10 years). The new one I bought didn't work. Rung them again. Was told it has nothing to do with the hub and it's an issue in the household. Will send an engineer on Tuesday. I booked a day off work. The next day I was told it was not internal but an external issue. They sent the engineer and Proclaimed it was fixed. It clearly wasn't. Rang again. On hold for 45 minutes. Cut off. Rang again. Was promised a call back. No call back. Rang again. They told me it should be working. No. Rang again. Cut off. Rang again. Told me it was an internal issue! Said they couldn't send an engineer out til next week.......I give up.
Would be quicker to train as an engineer and fix it myself.
- Location
-
- Location
- LLANIDLOES
- Reviewing
- BT
- Date
- 2009-11-27
- Comments
-
BT provides a below average service, it's rather like all services in a rural area, there aren't any. You have to live in a city area to get the rated service. This will always be so, where I live the majority of the population are sheep.
- Location
-
- Location
- Leeds
- Reviewing
- BT
- Date
- 2015-04-28
- Comments
-
Avoid BT at all cost for your Broadband.
I echo the majority of the below reviews. Intermitten connection, no connection, slow speeds when actually connected.
Tried in vein over 5+ hours worth of calls to resolve and rectify. Transferred from department to department and technical explaining the same issue to different people with nobody able to know how to fix the problem. No call backs, no resolution, just a complete pain in the backside. Love the adverts at the moment about being the most reliable, surely they should be brought to justice under false advertising.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2018-12-12
- Comments
-
The worst service I have ever been in contact with. Booked an installation, took a day off work and no-one turned up. BT told me the engineer came at 3.30pm but I was waiting all day, so basically a lie. I re-booked for another day and called BT twice to make sure they would come, they told me on both occasions that someone would definitely attend this afternoon. Called them a third time and BT said that the appointment was changed for the next day, without bloody telling me. I cancelled straight away, I am not paying some muggy company my hard earned cash even and this is even before the initial installations.
- Location
-
- Location
- Sheffield
- Reviewing
- BT
- Date
- 2016-07-05
- Comments
-
Now I don't usually do this, leave reviews I mean but I desperately want to discuss my issues with bt even if it only helps one person refrain from signing up to the worst service provider ever; no I am not being theatrical. So it all started when I ordered my infinity 1 and entertainment plus tv package, now anyone who has read up on bt knows how expensive the services are, but hey you must pay good money for good services, but hey, I did my bit now I'm just waiting on bt to do theirs. At first they gave me the wrong hub so I got standard broadband instead of my infinity which in turn led to me not receiving my premiuim channels, sucks right? Well when I called up I was hung up on twice and then finally spoke to someone who seemed genuinely interested in sorting out my problem, or maybe it's just because we all know "calls are recorded for quality purposes" HAH what a joke that is I am actually in fits of giggles.. no, I lied, I most definitely am not. So anyway even though I didn't receive the correct services for the first month I paid my bill having faith that good old abdul or as you and I know him as 'Adam from bt' well you let me down didn't you Adam or abdul or whatever. And now my second payment has been taken and can you believe the cheek??! They've taken almost triple what my bill should be out of my bank.. I am still greaving over my hard earned cash. I mean I don't even have a landline so I can't be going over on my call package, I have unlimited broadband so it can't be that WHATEVER YOU DO, DO NOT GET BT SERVICES
- Location
-
- Location
- Bishop auckland
- Reviewing
- BT
- Date
- 2021-10-01
- Comments
-
I am very unhappy with bt . They donot understand a single word . I just moved othe place from house to flat and i just call them change bt stuff there . I just leaving in flat and downstairs is a fish shop and what these stupid people done they shift my broadband to the fish shop . And the fish shop business account they stop. They are worse than 5 year old kid . Really very unhappy ☹️ its worst day in my life when i choose this broadband never ever come to this broadband again and also tell about stupidness to others as well. Never tell anyone to have this broadband . Very stupid stafff of bt . The fish got very big losss
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.