3,590 Customer Reviews over 90 pages
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- Location
- Stockport
- Reviewing
- BT
- Date
- 2018-09-09
- Comments
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I cant pick up my router from the conservatory and we're in a normal 3 bed semi. It also loses connectivity quite often. tried to get this resolved but they just run the same tests and threaten to charge me £150 to send an engineer out.
- Location
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- Location
- Stockport
- Reviewing
- BT
- Date
- 2021-03-25
- Comments
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Hi BT team today I felt that I had to write a review on your wonderful BT team. I have been through to 3 departments today: BT TV accounts, BT Billing, BT TV reception & each person i spoke to was understanding, helpful & patient. Sunny in Doncaster a special thanks to him he is such a nice young man. He explained
everything in full, not rushed & there was a favourable outcome. Outstanding customer service. Unfortunately I have forgotten the names of the 2 ladies who dealt with my next queries but they were equally the same.
Many thanks from me a 75+ lady keep up the good work .
Irene Davies
- Location
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- Location
- Stockport
- Reviewing
- BT
- Date
- 2014-08-16
- Comments
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Bloody disgusting we ring up a call centre worker hangs up so we report on facebook. Then next day ring in again and we are told we will be compensated !, then when it's eventually fixed you say you don't count weekends even though we are paying for those days and you don't count the day I reported on facebook and the same day your call centre worker hung up. Then today I explained my mum has been with you decades and will leave the reply was if you decide to that's up to you !!! Great thanks !! So 5 days no phone no internet and no great customer service. Do you want to retain your long time customers ? Who haves been with you many decades? Clearly not then when we contact to explain on facebook they just delete posts. Terrible customer care
- Location
-
- Location
- Stockport
- Reviewing
- BT
- Date
- 2023-02-14
- Comments
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Feb 2022 problem with land line, crackling and cutting out. Had 7 engineers unable to do anything about so cancelled landline. I moved from Bramhall to Stockport in Jan 2023. BT sent new hub but to the wrong address, they sent another didnt work sent another, didnt work, sent an engineer, did work. Too 19 days. And then I could not make a call out on my mobile. Problem was that while they passed the broadband contract to the new address they left the mobile contract at the old address, they were at the old house on the same contract. After 10 days and numerous calls to BT I still cant phone out. I think one of the worst things with BT is that the people who answer the phone dont listen to what the customer is saying and just talk over them. Latest news from BT is that the problem is so complicated that they are unable to do anything and have for help abroad. I would leave them immediately but they will charge me heavily for cancellation. Greed and incompetence runs them.
- Location
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- Location
- Stoke
- Reviewing
- BT
- Date
- 2019-11-01
- Location
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- Location
- Stoke Gabriel
- Reviewing
- BT
- Date
- 2016-11-07
- Comments
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We upgraded to BT Infinity, but its no better than the ordinary broadband service we had previously. It provides a maximum speed of 21 Gps. This is fast enough in theory, but is insufficient to sustain for some TV programs, leaving us to watch a rotating circle instead. Very disappointing.
- Location
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- Location
- Stoke Gifford / Bristol
- Reviewing
- BT
- Date
- 2017-04-21
- Comments
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BT ARE ABSOLUTE RUBBISH !!!!!
DONT SWITCH TO THEM !!!!
I was contacted by BT who convinced me to change back to they're services saying that my poor internet speeds etc was due to sky being a bad provider. Yet since I've been with these absolute fools I have had approximately 2 weeks of internet and phone line in the 5 months I've been with them.
They have provided me with ENGINEERS THAT DONT TURN UP !! And excuses that do t wash.
DONT DO IT PLEASE STAY WITH YOUR CURRENT PROVIDER !!!!
- Location
-
- Location
- stoke golding
- Reviewing
- BT
- Date
- 2009-08-25
- Comments
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Although I am grateful that we have broadband,the speed jumps around like crazy.Some times of the day and weekend,you could pull it with a piece of string between your teeth faster.It makes gaming almost impossible.Almost as bad as dial-up.
- Location
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- Location
- Stoke On Trent
- Reviewing
- BT
- Date
- 2018-08-15
- Comments
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if i could give 0 stars i would. thought talk talk was bad until i switched to BT. no wifi absolutely anywhere, be prepared to be charged over for your phone bills because youre going to need your data
- Location
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- Location
- Stoke on Trent
- Reviewing
- BT
- Date
- 2018-03-15
- Comments
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Do not sign up to BT they will take your money and not give you what you are paying for. forget customer services they are a waste of space. they will give you features you dont want and charge more and be unable to do anything about it. Sky are a million miles better and will move back as soon as possible. was grossly misold the product and am very very unhappy. will never use or trust BT again.
- Location
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- Location
- stoke on trent
- Reviewing
- BT
- Date
- 2016-07-22
- Comments
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Been with them 15 Years poor service , not receiving a good signal . I can only receive a signal if l am with in 12 feet of the hub . No one seems to help , will Change from BT asap service disgraceful
- Location
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- Location
- Stoke-on-Trent
- Reviewing
- BT
- Date
- 2018-06-07
- Comments
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Absolutely disgraceful. After ringing up many of times about the internet speed and nothing being changed and being told it is fine. I decided to ring up yesterday with customer services putting the phone down after about 20 seconds. But I can say the internet is down more than it is on and would not recommend even if it was free!! Losing internet connection constantly. The worst broadband out there, really is disgusting. DO NOT RECOMMEND!!
- Location
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- Location
- Stoke-on-Trent
- Reviewing
- BT
- Date
- 2015-11-02
- Comments
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Changed to B.T. from talktalk due to tele sales person stating how much better B.T. will be. Bthub4, B.T sport, satellite wifi hot spots etc. What they don't tell you is how painfully slow the broadband speed is.When i complained they stated I was only on a tariff which guarantees a line speed of 12kb/sec, if I wanted a faster broadband then I should go to infinity tariff at an extra cost of 15£/month I already pay 29£/month which only gives me bt sport1. Unfortunately I am under a 12 month contract but when this expires I will leave and never return to bt. Buyers beware.
- Location
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- Location
- Stone, Staffs
- Reviewing
- BT
- Date
- 2014-12-31
- Comments
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I'm getting the impression customer services are hiding/running away from me.
I've been a loyal customer for years for both telephone and broadband.
We have just had fibre band trunked to our village and whilst waiting for the endless failed installation dates I decided to review my contract with BT on the promise that I would be able to upgrade to fibre when it eventually came. It came in November and BT have just slashed the cost accross the Internet. Nowhere does the advert state "excludes existing customers" the usual BT con. When you attempt to order it (on line only) you are asked to enter your land line etc when suddenly the price jumps from £10 to £24. I called BT sales who tried but couldn't explain either.
BT like so many other companies who don't want to contacted make it so difficult for people to email them by putting dreams and reams of smokescreen and diversive links to divert us away from the "email us" links. They lodged a complaint on my behalf and said I would get a follow up call. I've heard nothing. BT provide an appalling customer loyalty programme when it comes to upgrades and renewing contracts. Where are you? Why are you hiding and avoiding me?
When are you going to start treating customer retention as a priority rather than taking advantage of the hassle of migrating to their competitors?
- Location
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- Location
- Stourton
- Reviewing
- BT
- Date
- 2014-11-19
- Location
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- Location
- Stratford on Avon
- Reviewing
- BT
- Date
- 2020-10-26
- Comments
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I HAD JUST PAID MY BILL, WHEN I GOT THIS :
Issued on Fruday 25 September 12h23 and service stopped on Monday 28 September 2020
I WAS FULLY PAID UP AND ENJOYED HALO PROTECTION ;
BUT BT SUMMARTILY CUT ME OFF !!!
"Hello Anthony,
We're stopping some services linked to the address shown below.
What's happening
Here are the services that have stopped:
phone line
broadband
TV
These services have also stopped:
Halo Fastest 4G Speed
Halo 4GB Mobile Data Boost
BT TV Starter subscription
Wi-Fi Disc
Halo 4GB Mobile Data Boost
BT Sport Pack
Pay As You Go Calling Plan
AMC Channel and On Demand
Halo Fastest 4G Speed
What you'll pay
You'll need to pay about £228.86 for stopping your services with us.
This includes:
charges for ending your contract early – because your services have stopped before the end of your contract, you'll need to pay about £228.86 for the months you've got left"
NO REASON. NO EXPLANATION,. NO PROPER WARNING.
We subsequently found out that this was because someone at No 1 had placed an order for No 11 (my address) with Plusnet !
I was abroad and unable to deal with BT rapidly. Service has now been restored, but it seems to me that I am £200+ out of pocket.
This was a total; cock up which BT cannot deal with ... make progress with one ... they simply pass you on ...
I WILL BE BACK IN COUNTRY SOON TO RESUME THE BATTLE WITH BloodyTerrible.
- Location
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- Location
- Stratford on Avon
- Reviewing
- BT
- Date
- 2015-03-28
- Comments
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BT, Bt when will you begin to become the leader in communications. I wish I could tell Sid how crap you have become since privatisation. A useless company that does not want customers. I am constantly surprised as to why customers do not move from BT. On a monthly basis complained about Broadband connection. Finally agreed that Router was at fault but wanted me to sign another contract before sending me another router!! Well I am in the process of moving elsewhere!
- Location
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- Location
- Streatham
- Reviewing
- BT
- Date
- 2017-08-30
- Comments
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BT is not want you think. I can think of three services that are excellent in comparison to BT.
BT customer service talk the good talk but do not deliver. There are unforeseen extra charges which bump up your budget so making it difficult each month. If you want to get out of a contract it will cost £260. The broadband will stop working for no apparent reason and the phone reception can be distorted with static. Most people I know are with other providers despite the fact that the broadband is 10% less faster. But why? Because the overall customer service is good. One or two good services does not equal customer satisfaction. Very disappointed, very shocked and will not ever go back to BT. Rubbish!
- Location
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- Location
- Streatham Hill
- Reviewing
- BT
- Date
- 2014-01-27
- Comments
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Absolutely dreadful service DO NOT USE BT. Four times I have been told the fault would be sorted that day and 4 times they have failed to do so and failed to contact me saying there's an issue. Every conversation I have had with them they have assured me it will definitley be done that day and said the issue was at the exhange. I then called today as the fault is still not fixed and was informed that an engineer came to the flat, three days ago; engineer didn't even borther phoning when he couldn't get in. Having not been told soemone was coming I wasn't in. Two days ago I spoke to BT and no reference was made to the engineer turning up the day before and again they assured me it would be sorted within 24 hours. They are now saying thay have to wait three days to update the order (6 days from when the engineer came round)before they even consider dates for a new appointment. Again DO NOT USE BT
- Location
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- Location
- Streathm
- Reviewing
- BT
- Date
- 2020-03-21
- Comments
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Terrible broadband slow issues with internet at times sometimes wifi is slower than other days wifi router restarts on its own and take long to reset itself you pay for a service and don't receive the speed you of for still slow nd not a difference when buying a different pack
- Location
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- Location
- Strensham
- Reviewing
- BT
- Date
- 2018-09-28
- Comments
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OK where to start.
Spoke to sale person on Wednesday 19th September at 11.30 am. We ordered Business broadband with 4g assure we went with the 4g assure package because we run a ecommerce business and needed internet access before our line was installed. The sales person promised me the router would be delivered first thing Thursday morning. i was initially impressed. Thursday came and went no router Friday came and went no router i thought it must be delivered Saturday you guessed it no router Saturday.
Monday morning 24th September great router delivered
Plugged it all in no 4g assure working (we have a strong 4g signal in our unit)
50 phone calls later, now Wednesday 26th was promised by a person high up in BT another router would be delivered the next working day.
Thursday 27th no router
Friday 28th Royal mail have been and no router.
Final straw i phoned and cancelled
synopsis
over 50 telephone calls hours of my time wasted
very frustrated
if i could give zero star i would
Trying to get hold of someone in BT now to claim compensation guess that will be another 50 calls
- Location
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- Location
- Stretford
- Reviewing
- BT
- Date
- 2015-07-30
- Comments
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Biggest mistake ever switched to BT so my son could get BT sport free what a huge mistake cannot wait for the year to be up so i can switch back to Virgin speed slow nothing like what was promised internet drops when it feels like boys cant play xbox games without having to reset router again and again
- Location
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- Location
- Stretford
- Reviewing
- BT
- Date
- 2015-07-30
- Comments
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Biggest mistake ever switched to BT so my son could get BT sport free what a huge mistake cannot wait for the year to be up so i can switch back to Virgin speed slow nothing like what was promised internet drops when it feels like boys cant play xbox games without having to reset router again and again
- Location
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- Location
- Stretford
- Reviewing
- BT
- Date
- 2016-08-04
- Comments
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Worst broadband company ever, low speed (said to be 17 and I only received 3) , disconnecting very frequently like every day, no point using it all...
well it did call u back when u make a complaint, but then I kept being told that they'll ask someone to check to and get back to me, engineer appointment not available over weekend, and I tried to book it like 2 weeks later, and they said it's too early so can't book it for me?! Seriously?!
- Location
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- Location
- Stroud
- Reviewing
- BT
- Date
- 2015-12-19
- Location
-
- Location
- Stroud
- Reviewing
- BT
- Date
- 2021-04-30
- Comments
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Only been with BT for one month and it's been the worst experience having to deal with their incompetence.
We had to settle for ADSL initially as fibre wasn't available even though the cabinet supported it due to limited capacity. We had to wait nearly 3 weeks for an OpenReach engineer because BT claimed that there wasn't a line going into the property even though the previous occupants had Fibre 2 with BT. Unsurprisingly, the engineer informed us that there was already a line going into the property.
In the interim, we were mis-sold their Halo Hub which should have got us online until the broadband was activated however the connection was unreliable due to EE's coverage in our area and consistently dropped out. We asked to cancel it but were told that we'd have to cancel the whole order and risk another 3 week wait for the OpenReach engineer. They advised to wait until the order had completed before cancelling. When we finally got online, we were told that we couldn't cancel the Halo as we were past our cool-off period even though we'd specifically asked for them to make a note when we originally requested the cancellation.
Fibre 2 is now available to us however they claim that we can only upgrade to Fibre 1, or Fibre 2 with Halo for an inflated cost because we're currently in contract even though Fibre 2 is available to new customers for a reduced cost.
We raised a complaint and were told that we'd get a call-back on 2 occasions but were never contacted. BT claims that complaints are handled by a 3rd party who are not employed by BT so they have no control of when they get in touch.
We're still no closer to receiving the service we require from BT, nor do we have any confidence that we'll ever receive it.
- Location
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- Location
- Stroud
- Reviewing
- BT
- Date
- 2016-12-14
- Comments
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I was thinking of switching from BT, but only on cost grounds as I have only ever had good reliable service with a very helpful customer service backup. The speed here (rural, no fibre) varies from 5mbs to 8mbs, which is adequate for most things like viewing movies etc. Having seen some of the reviews here, I must be connected to a different BT!
The Post Office was my chosen replacement provider but they appear to be even worst, so I'm going to stick with the devil I know.
- Location
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- Location
- Stroud
- Reviewing
- BT
- Date
- 2016-03-05
- Comments
-
BT is literally the worst broadband company in the world, I would even give it 1 star for all categories. We've been having gigantic problems with our broadband for the past 2 months. We've tried to contact BT multiple times for help and solutions, but all we get is some person telling us they are going to "monitor" our connection for a few weeks. I don't want that, I want a reliable internet service that can give me more than 0.25mbps 90% of the time. I do not recommend BT to anyone who is buying broadband. Worst. Company. Ever.
- Location
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- Location
- Stuminster Marshall
- Reviewing
- BT
- Date
- 2014-08-03
- Comments
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Speed is simply pathetic. Last month it jumped from Less than 5 mb to over 14mb; that was brilliant now it's back to the same old bt bad service at below 5mb.
- Location
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- Location
- Stuminster Marshall
- Reviewing
- BT
- Date
- 2014-07-02
- Comments
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Finally our speed is around 15mb from 7mb. which is excellent for our area
- Location
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- Location
- suddon
- Reviewing
- BT
- Date
- 2017-10-15
- Comments
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I have been with Bt for a long time and their service sucks big time, i am supposed to be getting 7mbps download but i only get just over 2mbps, hundreds of calls to India has solved nothing over the last 6 years, i will be changing provider very soon, do not go with Bt if you don't want hassles like i have, Bt are the worst provider going in my opinion, stay well clear.
- Location
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- Location
- Suffolk
- Reviewing
- BT
- Date
- 2016-09-02
- Comments
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Bt are an absolute joke!!!! I have been trying to get my bt infinity fixed for the last 3 weeks, you phone them and you're on hold for an hour + , even after that they transfer you to off shore fault team who have not have a clue, or just hang up! I've had 3 engineers booked. The first was sent to the wrong Address, which I've never heard of, second engineer didn't even turn up, third was booked , ( was told he was definitely arriving between 8-1) guess what???? He was sent to the wrong Address again the same Address as the first engineer!!! All I get is " we don't understand why this is happening". So phone bt for like the 50th time. I've now been waiting for two hours on hold for someone to answer the phone!! I will be cancelling Bt and demand compensation for time off work I've had to take for the 3 engineer appointments!! I'll never use Bt again and would advise anyone else not to go with them! The company is beyond a joke.
- Location
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- Location
- Suffolk
- Reviewing
- BT
- Date
- 2019-01-19
- Comments
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No consideration or care for customers. Phone staff say pretty things but have left 2 of my issues unresolved. Blamed me for their mistakes and have left me to pay for a TV package I cant use, due to the wiring. Was told cancelling during the Trial period was successful but am now stuck paying for something I cant use. NO HELP. NO CARE. WORST BROADBAND EXPERIENCE IVE HAD.
- Location
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- Location
- Suffolk
- Reviewing
- BT
- Date
- 2022-08-30
- Comments
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I wrote yesterday haven't put it up on here been in phone again to 3 days in a row bhad to ring I got a deal from bt for £15 a month course I am on a state benefit it's not worth the money so slow should be aloud to do that to people course they are on benefits. Such bad customer service to never again b
- Location
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- Location
- suffolk
- Reviewing
- BT
- Date
- 2014-09-10
- Comments
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Having changed over to bt a out 6 weeks ago so I could get the motogp racing I can't fault the internet. However, as a bt customer you should get bt WiFi which for the last 4 weeks and daily phone calls normally an 1 hour + long and they still can't resolve the issue that whenever me or wife are out and our mobiles pick up a bt WiFi spot it will not connect, it refuses all passwords or knowledge that we even have a bt account. Basically they as much use as a chocolate tea point and I'm very close to cancelling the package.
- Location
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- Location
- Suffolk
- Reviewing
- BT
- Date
- 2018-09-18
- Comments
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Diabolical customer service. They frequently fail to call back even when escalated to personal case manager. Engineers that come out are clueless and don't report back the problems, end result is order Jan and cancelled in September with no line even being fitted.
- Location
-
- Location
- Suffolk
- Reviewing
- BT
- Date
- 2019-05-02
- Comments
-
Speed's actually not bad.... but the service and the company is absolutely atrocious. Operators have lied to me, they fail to call you back, they fail to follow through with problems. BT have just employed a new chief exec and he doesn't even come from either a consumer or telecoms background. This company is BROKEN. One of their executive level complaints team admitted that they all knew the customer service was terrible and claimed that was the reason they bought EE... so that they could show them how to do customer service. How these people have a licence to operate I'll never know.
- Location
-
- Location
- Suffolk
- Reviewing
- BT
- Date
- 2018-03-03
- Comments
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Completely and utterly useless.
They don't turn up, they give no reason and won't even call back to offer a new appointment.
But they're happy to add services to you bill that you haven't asked for.
Avoid at all costs.
- Location
-
- Location
- suffolk
- Reviewing
- BT
- Date
- 2015-02-16
- Comments
-
will never use bt again. signed up for bt infinity a few years ago via fibre optic and all was well, then soon after the 2 year contract ran out the broad band speed got slower and slower made numerous calls to the technical department and both I and they had problems understanding each other due to the language difficulties they always carry out the same tests that take 10 to 15 minutes a time and always say that their systems show that we are getting 70mb down load speed, try to explain to them that we are often getting less than 1mb and they just put up defensive walls and refuse to listen they also seemed surprised that i refused to go out and but a lead to connect my computor to the hub so that they could test this, tried to explain that it was their hub and i wanted an engineer to come out and test it and they refused. spoke with one young lady who to be fair was very helpful and she got us to press the reset button on the rear of the hub that sorted the problem in the short term but we are having to press the reset button 2 or 3 times a day to get a decent down load speed. finally to day asked to speak with customer services uk to speak about cancelling my contract with them as they seemed incapable of resolving the problem and the young lad agreed that it sounded like and old hub that wasn't up to the job and that i needed an upgrade and then wanted to charge me for a replacement hub tried to explain that i pay them for a service which they are not providing and that the hub is theirs and not mine and that maybe they would like to replace the hub as part of the service that i pay for and he said that he would speak with his manager and call me back, i have heard nothing from them since and so have spent the rest of the afternoon speaking to other suppliers and will dropping bt as soon a possible
- Location
-
- Location
- Suffolk
- Reviewing
- BT
- Date
- 2022-04-14
- Comments
-
Terrible WiFi that is unreliable and BT are doing nothing to fix it. I pay for the most expensive WiFi package available yet I can’t even finish a video game as I lose connection every time.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.