BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 8289 customer ratings since 2020-06-19 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,117 Customer Reviews over 78 pages

  • Reviewer
    Location
    Moortown, Lincolnshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I was mis-sold BT Broadband. I have complained without result. I have many further complaints relating to apathy, incompetence and downright lies. For far too long I have tolerated an incredibly poor, often non-existent, service. Support has been lamentable. I am currently preparing a file for the Chairman and CEO of BT, with a copy for Ofcom.
  • Reviewer
    Location
    basingstoke
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    The Indian support is not very good as I cannot always understand what they are saying.
  • Reviewer
    Location
    Litherland
    Reviewing
    BT
    Date
    Ratings
    • Reliability
      4 stars
    Comments
    I am paying for 8Mb, and on a good day, using an ethernet router/modem can only get 950Kb.
  • Reviewer
    Location
    hastings
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    Comments
    we pay for unlimited but do not get it thay call it unlimited until you use it alot then they restrict your speed and call it fair usage policy i call it taking the p###
  • Reviewer
    Location
    Chippenham Wilts
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Speed only inceases for a short time after a complaint has been made to the help desk. I have to monitor my broadband speed weekly for performance. I have had a BT engineer who tested my line at 3+ Mbs loopback with a CRC of zero errors. However the max download I have achieved today is 2.1 Mbs. Although at present I'm back at 1.1 Mbs. If it was not for my Bussiness E-Mail address I would move providers. The Bt Help desk ( India) is one of the biggest wastes of time both trying to understand the poor english spoken and the constant referral that it is my equipment that is the cause of the problem.
  • Reviewer
    Location
    Edwards
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Reliability
      3 stars
    Comments
    Since being with BT my Download and upload speeds seem to have slowed down.
  • Reviewer
    Location
    west sussex
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I can say nothing positive about BT. I cannot wait until December when I will be free to chose new provider.
  • Reviewer
    Location
    Hayes, Bromley
    Reviewing
    BT
    Date
    Ratings
    • Speed
      1 star
    Comments
    My so called 8mb connection often runs at 75k during peak times and lately doesn't work at all at times. I live a few hundred metres from the exchange.
  • Reviewer
    Location
    Headcorn Kent
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Pathetic speeds!
  • Reviewer
    Location
    norfolk
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BT seem to consider themselves as gods. and we are the lowly mushrooms that are kept in the dark and fed..... well you know. when someone knows more than the people in the Indian call centers it causes them problems. but nothing ever gets done. an engineer may call round but all he will do is tell you the same info as your router. it is a wonder how they can justify the extra costs of their product. i think a more reliable service could be gained with a telegraph machine opperated by monkeys
  • Reviewer
    Location
    isle of Islay
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Once again BT can't live up to their advertising they can't even give me half a meg so how are they going to deliver 20meg they should not be allowed to advertise what they cant deliver to all
  • Reviewer
    Location
    South East London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      5 stars
    • Reliability
      1 star
    Comments
    The speed is average but drops considerably on a regular basis, far too unreliable.
  • Reviewer
    Location
    Gretton
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Has never been good. BT seems to involved whoever supplies. Got better once now worse than for a long time.
  • Reviewer
    Location
    Sunderland ( Tyne & Wear)
    Reviewing
    BT
    Date
    Ratings
    • Customer Service
      1 star
    • Reliability
      5 stars
    Comments
    Low speed as opposed to the published speed ! Line check carried out and all ok. Moved router to a short direct connection to the main bt box and disconnected all other devices. Ran the speed check again and it was still low.
  • Reviewer
    Location
    Sittingbourne
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    BT Business customer - very happy with price and performance.
  • Reviewer
    Location
    Derby
    Reviewing
    BT
    Date
    Ratings
    • Reliability
      3 stars
    Comments
    Very poor connection at times. Helpdesk appeared not knowing how to diagnose the problem efficiently
  • Reviewer
    Location
    basingstoke
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    Although being upgraded to the 20MB option I think BT did this network upgrade in my area before it was totally ready. This is born out by the drop in downloading speed initially, compared to my 8MB option previously.I do not like the Indian call centre for support because I cannot always understand what they are saying.Bring back call centres to this country for a customer friendly service.
  • Reviewer
    Location
    cornwall
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    promised a speed of 2.5-3 mbps, never had such a speed in 10 months of being with them. The best we have had was 1.5 for 2 days, average is 500 kbps, but normally speed is between 400-30 kbps ( yes 30 kbps slower than dial up modem )speed up to the router as 8 open reach engineers will testify is 2.5 mbps, so line etc is OK, but b.t. keeps the speed low at their end.
  • Reviewer
    Location
    windlesham
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    Dismal speed.Indian call centre.Speaks volumes.
  • Reviewer
    Location
    Cheshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BT has to one of the worst run companys i have ever been with. The customer service is terrible and the speeds which they say you will get are a complete lie.
  • Reviewer
    Location
    Buckingham
    Reviewing
    BT
    Date
    Ratings
    • Customer Service
      1 star
    • Reliability
      4 stars
    Comments
    Its ok if nothing goes wrong, but any "Techie" calls go to India and the English is barely understandable - no use when trying to explain things. I was trying to get to the bottom of why I was getting a low signal but I couldn't understand what the Indians were saying and they couldn't understand me !! Left in the lurch.
  • Reviewer
    Location
    enfield
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    After 7 years of support to BT, I still pay £26.99 per month for about 1.88Mbps download. I have asked BT for a fixed IP address as compensation for such poor download speeds in order that I can host an exchange server, but they have declined stating I should re-sign up to a business account, but the speed may well stay the same as it is now.
  • Reviewer
    Location
    Home
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    Comments
    Difficulty undrstanding customer Services
  • Reviewer
    Location
    Harrow, North London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    My line is ADSL2+. I am 850 meters from the exchange. The internal wiring in new. I am getting 750kbps downstream.
  • Reviewer
    Location
    Eaton Socon ST NEOTS Cambs
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    SKY was very slow and timed out regularly and particularly in on-line auctions. This resulted in not being able to bid and losing items by the time of re-setting back. SKY also sometimes completely disappeared just leaving LAN connections and no (Big Computer Icon)Internet Connection. I joked when leaving SKY I could 'RUN FASTER' :-) The upgrade they gave me for an extra five pounds a month was no better. I did give them a chance but nothing changed. To-day I received and setup the BT hub package I ordered.It was effortless,in fact all I did was connect the wiring(ADSL Filter,Phone Wire and LAN wire). It is so fast 100% faster than SKY nearly 6mb to SKY's 3-4mb. I'm glad I switched to BT, a better service for less.
  • Reviewer
    Location
    warrington
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    very poor speeds, Dial up was faster, average speed is around 180KBps - 240 Kbps (or 0.18 -0.24Mbps). Ringing customer services gets the same responses, although we told you it would be a 4Mbps line that is a maximum and I can see you were suposed to be quicker I change that for you now. Every 6 months you ring the speed increases to 2 - 3Mbps and then slows down with in a few weeks.
  • Reviewer
    Location
    YORK
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They, BT , are a joke. I pay for up to 2MB per second. I get 320kbs. The service is not good, they take the micky. You are unable to speak anyone who is interested. If you complain enough the speed may improve, for a short time!
  • Reviewer
    Location
    wiltshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Reliability
      1 star
    Comments
    I was promised three Mb, but have never had it for more than a few minutes. For months they were replacing lines in the area, during which we seldom had more than 0.5 Mb, and many times my IP profile gets 'stuck' at 130K, and can stay down often for a week at a time, until my frantic telephoning persuades somebody to move their finger to press a button and reset it. I cannot tell you how many hours I have been on the phone.
  • Reviewer
    Location
    Wiltshire, UK
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Reliability
      4 stars
    Comments
    Since competition came into our area, BT has always demanded a high price for their ASDL. Now they are around 50% cheaper without explanation, other than I can never achieve a good connection. I discovered I have been double interleaved at the node, and as very very few suppliers will ever divulge the contention ratios, I suspect I'm sharing a measly 8mbps with 500 people.
  • Reviewer
    Location
    southend on sea
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have just moved over from Zen internet which was 100% reliable, but limited to 2 meg speed to BT business. I now get 120k download and trying to get any sense out of BT is utterly impossible, they have always had a reputation, but naïvely I though that they had improved. Each time I get through to them, they promise action, but each any every time they let me down. So now I'm stuck, with a "virtual dial up connection speed" and nowhere to turn. So dont be fooled, they were bad, they have a bad reputation and more importantly, they are still as bad as they have ever been. I would steer clear like the plague.
  • Reviewer
    Location
    tadcaster
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Reliability
      1 star
    Comments
    Had better service and reception from Tiscali faster down loads and no limit, pitty they over charged us
  • Reviewer
    Location
    durkin
    Reviewing
    BT
    Date
    Ratings
    • Customer Service
      1 star
    • Reliability
      4 stars
    Comments
    Bt should spend some of their millions doing up all their network to fibre optic, as we find out in local areas like easterhouse barlanark springburn carntyne they dont get the promised 8meg broadband we get 2 if we are very lucky last night mine dropped again to under 1 meg which is appaling as i pay the same price that other people do who get 8mb and above.
  • Reviewer
    Location
    Bell
    Reviewing
    BT
    Date
    Ratings
    • Customer Service
      3 stars
    • Reliability
      4 stars
    Comments
    Should you not get what you pay for?
  • Reviewer
    Location
    gu47
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company needs taking to task as I feel that they take your money under false pretences
  • Reviewer
    Location
    Tattershall, Lincolnshire
    Reviewing
    BT
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      1 star
    Comments
    Speed check is shocking, considering I was getting a faster connection in the North of Scotland with BT. The wireless is awful Hub V1. I live in a small 3 bedroom house and my playstation 3 cannot connect when downstairs as hub is upstairs
  • Reviewer
    Location
    Albourne West Sussex
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Reliability
      4 stars
    Comments
    BT have always tried hard to help me, but am faced with speed problems which do not seem to get cured.I am aware being in the country speed can be a big issue, but problem speed has been the main issue for some time.
  • Reviewer
    Location
    stoke golding
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Although I am grateful that we have broadband,the speed jumps around like crazy.Some times of the day and weekend,you could pull it with a piece of string between your teeth faster.It makes gaming almost impossible.Almost as bad as dial-up.
  • Reviewer
    Location
    norfolk
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    just rubbish for too much money
  • Reviewer
    Location
    Oxford
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm paying for up to 8mb per per second, I should be getting about 4.8mbps as that what the line currently supports and a BT engineer has confirmed this.For the last couple of weeks I've been watching my service disintegrate before my eyes and despite countless call to BT's support line, nothing's changed. I've swapped out my router, my cables and my filters, no change. my latest test results, download speed of 0.27 mbps and upload speed of 0.29 mbs are about average for the last couple of weeks, although my download speed has been down as far as 0.06mbps! The only reason I've rated the service as very poor is that I can't rate them any worse.
  • Reviewer
    Location
    Burtonwood
    Reviewing
    BT
    Date
    Ratings
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Problem has been ongoing for about 7 weeks. Underground work needs to be carried out. I was told it had been carried out but it is supposedly being carried out today. They told me lies and broadband speeds are pathetic - 332kbbs download 328 kbps upload.Would not recommend BT.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.