3,590 Customer Reviews over 90 pages
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- Location
- devon
- Reviewing
- BT
- Date
- 2014-10-07
- Comments
-
Dreadful, abysmal, our rich language doesn't have enough adjectives to describe these clowns. Avoid like the plague.
- Location
-
- Location
- READING
- Reviewing
- BT
- Date
- 2018-12-20
- Comments
-
Complained to BT about our Broadband constantly dropping out, each time I did this BT advised me to get a better, faster Deal, a new contract. Now we are paying over £50 a quarter. We tried to end our Contract and were advised we had to pay £216 if we pulled out. We still loose connection from time to time and BT say they don't guarantee constant connection. They said, "Complaining on social media can be effective" lol check out Facebook posts, EFFECTIVE? Are you kidding? We have been bludgeoned into paying more and more each time we have complained, by telling us to upgrade to this and that, and I'm sure we are not alone? Did this ever happen to YOU? We had an Openreach engineer sent out to our home to fix the fault by BT? Great he found out what was wrong, fixed the problem. All good then? No. The engineer went out to his Openreach Vehicle and filled in his report stating No problems found? WHY? Because BT-Openreach would get away with paying Compensation to Customers if the report states this. BT allowed this, turned a blind eye. Now today if the Engineer finds a fault in your home you have to pay a fee of £75. Is that the same TRUSTED Engineer from OPENREACH sent out by BT? Yes it is.
I've spoken to BT today asking them to change over my account to my wife's name as my health is deteriorating and it would be less stress later on. I have also asked for a lesser cost contract £29.99 for 18 months. As advertised on TV, But they refused.After 50 years being with BT. My Advice to all that want a phone-broadband etc, stay well clear of BT. you will not be disappointed.
michael n Betty lewendon
ps
Were you or your family, or Buisness treated with the same Scam-Con, by BT- Openreach to deny Thousands of Customers Compensation? BT-Openreach must have all the Engineers reports, Was your fault report same as ours? Lies, Ofcom UK media watchdog, have they been informed about this pratice?
- Location
-
- Location
- Cirencester
- Reviewing
- BT
- Date
- 2015-12-30
- Comments
-
Awful service. I ordered over a month ago. Was given an install date for an engineer to visit my house. He never turned up. They never called. I called them to be put through to a Indian call centre to be told i would get a call back within 48hrs. I received nothing. two more times i called two more times waiting for a call back... nothing. How they can run a company i do not know.
- Location
-
- Location
- Edinburgh
- Reviewing
- BT
- Date
- 2021-03-31
- Comments
-
was waiting almost 4 months for installation.In the beginning of March phone line has been connected.Today engineer supposed to finish work but he said I can't have full fibre internet even though contract has been signed for it.Instead I have been offered to sign contract for much slower Internet for the same price.But internet would be ready after 1-2 weeks.Bt is blaming me for that because I supposed to check if I can have specific cables in my building.How could I know I have to check this?They had 4 months for telling me this.Now I have been left without internet and can't go back to my previous provider unless I will pay double.So if you think to switch to BT you may end it up without internet at all.
- Location
-
- Location
- Dorset
- Reviewing
- BT
- Date
- 2016-05-07
- Comments
-
Went back to BT as it seemed competitive and quick to get set up. Answered questions on needs, don't watch live streaming download films etc so package sold should be enough. Wasn't strong enough to look at facebook, broadband stopped customer service unhelpful. Emailed that engineer was coming on more than one time but no emails because of no internet!!! but still charged,Will never use again Shocking all around.
- Location
-
- Location
- TOTNES
- Reviewing
- BT
- Date
- 2021-11-22
- Comments
-
Bt are awful - terrible communication. I wanted to leave then offered another contract low price with nothing said about being charged over £200. Honestly avoid use another
- Location
-
- Location
- Bridgwater
- Reviewing
- BT
- Date
- 2017-04-03
- Comments
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The broadband is so slow it can take hours to download anything as at times it looses its connection.
It looses connection on speed tests. Im living on a new housing development and yet most of it cannot even get a decent broadband speed, it seems that BT do not care about their customers, they seem more interested in how much profit they can make.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2017-10-11
- Comments
-
BT IS THE WORST COMPANY EVER!!!!!!!! THEY MADE US WAIT FOR ALMOST 3 MONTHS FOR INTERNET!!!!!!THEY ARE MAKING JOKES ON THEIR CUSTOMERS!!!!! THEY JUST TAKE THE MONEY AND NOTHING ELSE!!!
Me and my partner called in August at BT to install broadband in our home. The order we made was through telephone and the guy from BT said the order is done, we have to wait 3 weeks to get our hub and everything. When the day came, we didn't received anything. We called BT again only to be told there is no order in their system and we have to wait one month more. I am a student and I need internet everyday and my boyfriend is doing his work through internet so you see how frustrating that is. The people they hire for customer service are not capable to think, they are robots, they just repeat the same phrase again and again. They don't even speak english!!!!!!!! So here we are, after 2 months of waiting for BT broadband, after spending hundreds and hundreds pounds for internet cafes, phone data etc the hub finally arrived. When we finally thought we are going to have internet at home..it is not working again. We call them to see what is the problem and they tell us to wait a few more days because we don't have a phoneline in the house?????? They couldn't even check in their system this major thing???? After the engineer came and solve the problem, we called them again and again only to be told...in final stage that the hub is not working properly and we have to wait 1 more week to receive another one... THIS COMPANY SHOULD NOT BE ALLOWED TO WORK IN THIS COUNTRY!!! IS THIS LONDON????? HOW IS IT POSSIBLE TO WAIT FOR 2 MONTHS AND 2 WEEKS FOR INTERNET????
TRUST ME, DON'T YOU EVER BUY ANY SERVICE FROM THIS DISGUSTING COMPANY!!!!!!!!
- Location
-
- Location
- Wakefield
- Reviewing
- BT
- Date
- 2015-03-31
- Comments
-
Dear BT - wake up we are in 2015 and you are supposed to be a communications company
Just had 8 days of no broadband many phone calls and texts between myself and BT and the broadband is back on well done BT however ...........
BT accepted they made a catalogue of errors inculing mis communication between internal departments and me the paying customer , they accepted the fault was at the exchange and should have been identified immediately, they accepted they failed to call me back when they called from india and the call got cut off , they accepted the BT staff (except the engineer that fixed the fault) needed more training and had not done their jobs correctly , they accepted that if they were in my position they would be completely dissatisfied with the service and wait for it ...... In lite of all this i was due some compensation ........ Yes a whole £15 Wow i said lets go and party ! Or i sugested the BT staff came and worked for me for 8 days for £15 and this would enable them to unerstand a customers point of view - SO BT you have a long way to go in customer service and communications dealing with you is like dealing with an automated tarot reading machine yes keep putting the money in and she will keep giving you cards containing lots of false promises ! Well done !
- Location
-
- Location
- seascale cumbria
- Reviewing
- BT
- Date
- 2016-01-15
- Comments
-
my bthub 5 was fitted by a bt engineer and my speed varies from 2 mg to 32 mg although i pay for 38mg.
i feel the promises made to me by 'bt sales' was that my speed wouldn't vary was a salesman's lie
not impressed
- Location
-
- Location
- Kent
- Reviewing
- BT
- Date
- 2016-04-06
- Comments
-
First of all I have to say I resent giving even one star because BT really deserve a big fat zero.
Having been with TalkTalk I decided to move across to BT Infinity when I moved house. I called and went through the order process, and was advised that BT would sequester my existing number from TalkTalk and move the service across to coincide with my move in February 2015. Cool! I paid a years line rental up front along with an extortionate connection fee and looked forward to my super fast internet and phone service.
The first red flag was when the engineer didn't turn up as booked. I called BT and was connected to their call centre in India, and was informed that the work had been carried out remotely and my service would be active before midnight. The following day I had a dialling tone (RESULT!) However, when i called my home number the phone didn't ring. I call call out but couldn't receive incoming calls and the internet was S.....L....O....W....
After many, MANY weeks of dealing with the same individual in India, (I didn't request the same person - she was the only operative who ever answered the phone) I was getting nowhere. Then, out of the blue TalkTalk emailed me my latest bill.
Um... How can this be when BT provide my service?
Well, it turned out that BT had never adopted the line but had partially switched it at the exchange. Soooooo, when I called out it was with BT, but incoming calls were received via TalkTalk....wait for it.... AT MY OLD HOUSE!!!!!
Isn't that brilliant?! Seriously, you can't make this stuff up.
I called BT again...and got through to the same person in India again...and I explained the situation again...and she promised me she would fix it again...
In fact she promised me she would fix it by the following day and then call me to make sure everything was working as it should be. No one called.
I called BT again... and got through to the same person again... She told me she had actually tried to call me the previous day, but no one had answered.
Um... because it didn't ring. That was the issue in the first place!
This went on and on for months. Me pleading, begging and eventually threatening. Them nodding, smiling and doing nothing. Eventually I did manage to get the phone issue sorted, but only after a very nice man at TalkTalk offered to contact BT and idiot talk them through the line transfer process. (Thank you TalkTalk, I'll be back as soon as Im out of contract).
Anyway, to cut a long story short-(ish), its a year on, I now have phone service, but I'm paying for BT Infinity whilst they provide regular broadband. Aaaaand I've yet to receive the refund i was promised.
But it's ok... they're working on it.
Don't do it people. Buy your broadband elsewhere. Life is just too short.
- Location
-
- Location
- Kenley
- Reviewing
- BT
- Date
- 2016-12-11
- Comments
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If I could give less than 1 star I would.BT are a shabby and misleading provider. Steer clear. If you want BT Sport you have to tell them!!
- Location
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- Location
- Wattstown
- Reviewing
- BT
- Date
- 2017-02-22
- Comments
-
Cheaters, liars, DONT EVER SIGN THE CONTRACT WITH THEM!!! Prices increases service going down! Complete rubbish
- Location
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- Location
- York
- Reviewing
- BT
- Date
- 2018-02-28
- Comments
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Got told our bt box was getting delivered never came the day after an engineer was ment to be coming out never came didn't even get a phone call to let us know rang up again and said they would call us the following day but didn't so we rang them to find that apparently the order has failed twice but every time we rang they kept telling something different!! Absolute joke!!
- Location
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- Location
- Bristol
- Reviewing
- BT
- Date
- 2014-10-08
- Comments
-
Do not, I repeat do not take BT broadband… Customer service is non existent and I’m still waiting after 5 weeks of no connection. You get passed around, appointments are not kept and you feel you have to personally man manage every step of the process. You will spend hours on the phone all to no avail. I wish I would never have swapped provider.
- Location
-
- Location
- Bodmin cornwall
- Reviewing
- BT
- Date
- 2015-09-28
- Comments
-
What a disorganised, disfunctional,and arrogant organisation. Signed up with bt for tel line ,infinity broadband and bt tv on the 24th august for new property we wre moving into on 18th sept Promised a vist on 14th& 21st sept to have all installed, noticed on tracking my order on the 18th to see that 21st visit had been cancelled without any notification from them. told unable to do outside work rebooked for 30th sept and 6th oct. Low and behold next day an engineer was outside doing the work. Looked at my order tracking and 21st visit was reinstated. But on the 20th day after the first visit an engineer knocked and said he was there for outside work! explained it was all done but needed the inside work done. He could not do that and left. took a day off work to there on 21st and guess what no engineer turnerd up. Rang customer service and told work wont be done now to 9th october. What a waste of time and effort. They never contact you give a load of spiel. and no help what soever. sent an email of complaint but never got a reply. Wished we stayed with sky. and i thought they had bad customer service.
BT STOP SPENDING VAST AMOUNTS ON FOOTBALL AND ADVERISING AND GET YOUR HOUSE IN ORDER AND WORK TO KEEP CUSTOMERS
- Location
-
- Location
- Inverness
- Reviewing
- BT
- Date
- 2019-11-18
- Comments
-
Worst company i have ever dealt with. All they are interested in is signing you into a contract then providing you with crap service. My broadband speed was 2MB! When i complained they said the small print states a minimum of 1 MB ! They then offered me an updated router for £70. Dont be fooled by the name. BT is crap. Ive since moved to talk talk. Excellent customer service. Excellent broadband speed and at 1/3 of the price.
- Location
-
- Location
- Exeter
- Reviewing
- BT
- Date
- 2023-06-22
- Comments
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I have given them a 1 because I still have no Internet. I signed up for broadband and got the equipment. I set everything up and asked them to activate it. I called customer service and they said this is not possible. They said I need a engineer but they cannot say why. They told me to to keep my engineers appointment because it would otherwise move the activation date 10 days further evwn though i was out of the country. The engineer called me and as I told him everything was set up and he said he thinks he could do everything on the outside. I get a message asking to rebook an appointment and my activation date is now about 3 weeks from when I had initially asked to activate even though this is what customer service told me to do instead of chqnging the appointment. I have a new build with BT connected and a hub set up. Their customer service is responding with now help and telling me hopefully someone would be at home in 3 weeks time. Maybe they should listen to the calls they record for training purposes because they obviously have no training
- Location
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- Location
- chesterfield
- Reviewing
- BT
- Date
- 2023-11-08
- Comments
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Totally disgusted and very UNHAPPY with BT horrible company!!!
My phone line never works they never help to fix it, I have spent hours trying to get through. When i get through its a complete waste of time because i still don't get help. Its very frustrating how they get away with such crap service. I cant wait to leave BT and suggest nobody use this company and save yourself a lot a stress and bad customer service and bad internet and phone service.
- Location
-
- Location
- Leicester
- Reviewing
- BT
- Date
- 2018-09-16
- Comments
-
miserable services, totally disappointed.paid £7.99 for a one-day voucher and never got the code. tried contacting customer support and all 4 operators I have asked for help have shut the chat window.
most rude, unhelpful and useless people i have ever seen in customer service!
basically, i have paid for some services i still cannot use and their operators refuse to help.
this calls for a complaint to financial ombudsman, i would have never thought that bt is stealing customers' money! shame on you!
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2021-09-10
- Comments
-
Terrible costumer service. Wasted 1.5h setting up a contract. They misspelled the address and now they are asking me to redo all 1.5h of setting up a new contract. They can not change a simple details THEY got wrong. Ridiculous.
- Location
-
- Location
- Great Missenden
- Reviewing
- BT
- Date
- 2021-10-01
- Comments
-
Completely unacceptable! I have waited three weeks for my broadband to be installed on 29th of September. No one turned up and I called BT 10min past the scheduled time saying that no one turned up. Now I have to wait another two weeks for the next available appointment, because the technician said that he came to the address, was told that the resident was not aware of any installation and left! I called 10 min after his appointment! Obviously, he just got lost and went to the wrong address and couldn’t be bothered to find the right one! Now I’m suffering for his incompetence! BT just doesn’t care about their customers.... absolutely disgraceful...
- Location
-
- Location
- Here
- Reviewing
- BT
- Date
- 2021-12-04
- Comments
-
Terrible, the speeds and stuff are fine, but the router goes of about 20 times every 2 hours
Don't use bt.
- Location
-
- Location
- Tipton, West Midlands, England
- Reviewing
- BT
- Date
- 2022-01-30
- Comments
-
Customer service vice doesn't listen better off talking to my dog
- Location
-
- Location
- Brighton
- Reviewing
- BT
- Date
- 2023-09-05
- Comments
-
Horrendous service. A recent "upgrade" to fibre that has been out of use for 4 weeks since connecting. 8 calls to BT, 2 home visits and no further forward at all. Meanwhile we are unable to work from home. BT have misconstrued our and their accounts and fail to accept any accountability or goodwill need. A sad situation as we have been customers for 5 years and out internet was fine before the "upgrade!". AVOID.
- Location
-
- Location
- Bicester
- Reviewing
- BT
- Date
- 2017-12-01
- Comments
-
Absolutely useless and hopeless support staff, seems like they don't know what they're doing...I regret
- Location
-
- Location
- liverpool
- Reviewing
- BT
- Date
- 2018-08-28
- Comments
-
After being with TT for many years of trouble free service. I got a call out of the blue from a BT telesales person, who basically lied to me that I would save a lot of money by switching to BT, which I fell for. What a mistake, it was never the price that was given to me, we couldn't receive incoming calls for 6 weeks, which they couldn't explain or fix, no matter how many times I called their useless helpline. After being with them for several months, the set top box would only tune to Welsh TV channels, which was permanent, no matter how many times it was retuned. The helpline is useless, their only advice was to retune the box, or it was the TV aerial, I told them I had retuned it 10 times or more, and it was a new aerial, then to be told " I don't know what we're going to do ". The final straw came when after 8 months they notified me that my bill was to be increased by £25 per month. This was just for a basic service. I cancelled my direct debit and just lately I have been receiving letters from a debt collecting agency, demanding substantially more than a months BT payment plus 25 percent what BT added for administrative cost. DONT USE BT THEY ARE A LYING THEIVING JOKE.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2018-09-11
- Comments
-
I got disconnected every hour for a whole year. I called their technical department every week to report it. Each call took at least 45 minutes, after being on hold, security questions and the tests they had to run. Every time, they told me there were no faults on the line, and therefore wouldn't send an engineer.
After complaining, an engineer was sent. He said there were loads of faults on the line and couldn't believe it had been left in such a state. When I complained, the customer service completely ignored my complaint. I escalated the complaint to Cameron Skupski, who was completely useless. I'm still awaiting a response. Horrendous experience.
- Location
-
- Location
- Devon
- Reviewing
- BT
- Date
- 2018-10-23
- Comments
-
Well what can i say you see the all reviews 1 star to much for this company i sell my shop transfer the new owner they still wants £800 termination fee no fare
- Location
-
- Location
- Stretford
- Reviewing
- BT
- Date
- 2015-07-30
- Comments
-
Biggest mistake ever switched to BT so my son could get BT sport free what a huge mistake cannot wait for the year to be up so i can switch back to Virgin speed slow nothing like what was promised internet drops when it feels like boys cant play xbox games without having to reset router again and again
- Location
-
- Location
- West London
- Reviewing
- BT
- Date
- 2016-02-15
- Comments
-
Worst ever mistake joining
Broadband still not working
Had taken nearly four weeks to install
Still a fault with the apparently third party
Wait 10 minutes to speak to help on the chat
Then 1 hour on the phone being passed around to
Order team, tech team then back to order management
Still no resolution! Apparently the broadband team also have us on the end of their start list. Why??
They say it wont start until another week and half!!!
How do BT keep their customers with such bad service
I regret joining BT and paying a upfront fee
Still waiting for a call back one hour and a half later
- Location
-
- Location
- Paignton devon
- Reviewing
- BT
- Date
- 2016-05-28
- Comments
-
Broadband speed is not reliable,stops working for 10 minutes when watching a programme . Download speed takes between 30 minutes to 1 hour instead of couple of minutes. When is bt going to change the cable to better cable to carry the information that broadband requires .I have infinity 2 I do not recommend it not reliable to expensive.
- Location
-
- Location
- Warminster
- Reviewing
- BT
- Date
- 2016-07-04
- Comments
-
Worst provider I have ever had, I would advise anyone thinking of joining BT to look elsewhere. Customer service is non existent, and you can rarely speak to anyone who understands or speaks English.
The broadband speed is lucky to reach 1mb, stay well clear of BT
- Location
-
- Location
- Maidstone
- Reviewing
- BT
- Date
- 2016-11-23
- Comments
-
I cannot explain how much I'd like to see the demise of these incompetent morons. I've had 14 years of 3rd world service with hilariously slow broadband and intermittent service. Please please do not touch this disgusting service.
- Location
-
- Location
- UK
- Reviewing
- BT
- Date
- 2023-12-28
- Comments
-
For dubious reasons our housing developer told us we had to use BT for our internet for the first year in our new build despite our apprehension - and what a year.
It took weeks just to get the internet running as set-up had been done wrong 3 times, resulting in multiple trips from “engineers”. Even when we recently managed to change to Plusnet (who offer way better internet speeds for much less money and both use OpenReach) our internet wouldn’t work because BT messed up giving the correct serial numbers to OpenReach. More completely avoidable idiocy.
The customer service as every other review states is worse than abysmal. When I called to confirm I was changing supplier one lady just sighed and hung up on me I guess because she couldn’t be bothered.
The next lady then denied all knowledge of Plusnet informing them of the switch so they had full intent to keep charging us. It took a very long time to get it cancelled on that phonecall then they sent me a bill for over twice my monthly payments. When I contested this they told me it was a mistake and I would be refunded.
It looks now like that was a total lie to make me go away as you have to pay the bill regardless so you don’t harm your credit score. Trying to contest this again has been totally futile, the money is just gone.
I’ve heard from multiple sources they will just pretend not to have received your router when you finish with their services just to try and charge you more so KEEP YOUR RECEIPT.
I would recommend switching to literally any other company today.
- Location
-
- Location
- cambridge
- Reviewing
- BT
- Date
- 2018-02-19
- Comments
-
Your time is valueless to BT. Be prepared for connection failure followed by waiting in for a 5 hour window with no pre-call when en route. On arrival the engineer will tell you the problem is their end as it always is (there's nothing in your home that can go wrong). Mendacious incompetents uncontrolled by effective competition and consumer advocacy. They make masses giving rotten service so why make any effort?
- Location
-
- Location
- wolverhampton
- Reviewing
- BT
- Date
- 2015-05-24
- Comments
-
Don't even try to switch or sign up for BT... They robbed you... Internet is crap and TV is worst than crap.. You might get 3 channels for 70£... If you want 50 channels than you have to pay at least 500£ a month.... Best think is when you try to cancel contract with BT... Haha I leave that for you people to experience that ...
- Location
-
- Location
- Stretford
- Reviewing
- BT
- Date
- 2015-07-30
- Comments
-
Biggest mistake ever switched to BT so my son could get BT sport free what a huge mistake cannot wait for the year to be up so i can switch back to Virgin speed slow nothing like what was promised internet drops when it feels like boys cant play xbox games without having to reset router again and again
- Location
-
- Location
- Derby
- Reviewing
- BT
- Date
- 2015-11-15
- Comments
-
Everyhing bt provides is rubbish..i hate bt with passion
- Location
-
- Location
- England
- Reviewing
- BT
- Date
- 2015-12-14
- Comments
-
If I could give not stars to BT I would, joined them very recently as I was moving into a new house. The customer service is an absolute farce, it is outsourced to India, where most staff members seem to speak very little English, which therefore means it takes a very long time just to explain the simple reason you're calling. Second to this I've had the call staff outright lie to me, and also provide me with information that is completely incorrect, so much so I've told them that and they've still assured me it is correct. They told me the engineer didn't need access to the property, yet he did and I wasn't there. They then refused to tell me when I could reschedule the appointment to. They moved my broadband activation date by over two weeks, and neglected to tell me, which is an outrage as I need the internet to work. All in all I have been utterly flabbergasted by how much of a farce the customer service of BT is, and that they have the audacity to call themselves British Telecom. AVOID AT ALL COSTS.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.