3,590 Customer Reviews over 90 pages
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- Location
- Durham
- Reviewing
- BT
- Date
- 2015-06-02
- Comments
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If these stars went to minus numbers it would be infinity, their customer service is rubbish and service is worse. We have been waiting for broadband for 3 weeks and still not been told what is happening. 7 hours on the phone, 5 engineer visits, 5 call backs which have never happened. We have been with them for about 3 years, change - do not go with them.
- Location
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- Location
- Preesall Hill
- Reviewing
- BT
- Date
- 2015-06-01
- Comments
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Grim grim, grim customer service, speed way below what was promised, and a seemingly incurable fault that prevents me from registering my username. 1998 Dial up was better
- Location
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- Location
- Poulton le fylde
- Reviewing
- BT
- Date
- 2015-06-01
- Comments
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Dreadfull . . . switched over from aol after 17 years so I could take advantage of the free BT sport. system Input error cross referenced my account with another 12 miles away, hour after hour wasted trying to sort it with a useless foreign call centre.
Can't log in to BT, verify my id, use wi fi or tv ten days after the event of wasting over £55 in set up fees, told by a muppet this morning I have to wait up to 10 working days for my complaint to be handled.
Did a speed check, upload -30% below lowest parameter promised and down load -25%
BT should not be allowed to tout for trade offering a system with such shoddy customer service when something is amiss. To say I'm DISSAPOINTED with them is a massive understatement.
- Location
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- Location
- Rugby
- Reviewing
- BT
- Date
- 2015-05-30
- Comments
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We have BT Infinity. The time it takes to load is very disappointing. The adverts on the BT homepage cause problems as they take ages to load but we cannot choose not to have them. Also BT charges top whack to its faithful customers while giving new customers special rates.
- Location
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- Location
- Wandsworth
- Reviewing
- BT
- Date
- 2015-05-30
- Comments
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Switched over to BT broadband from Sky.They couldn't manage to get the service working for 3 weeks! They eventually did and 1 month later it broke down again, have been waiting one month to resolve this with hours spent in the phone 3 engineer visits, who seem to come and leave without ringing the bell or calling before filling out their notes saying unable to gain access. So many promised call backs that don't materialise. It's total incompetence. Never been provided with such a shocking service in my life
- Location
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- Location
- london
- Reviewing
- BT
- Date
- 2015-05-27
- Comments
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Pathetic service. Constantly drops, poor speed. Takes forever to connect. Always had payment issues they cut our connection a few months in a row even though we had paid due to thier incompetence to manage accounts. Is this 2015? How can you live in one of the largest cities on earth and get such poor internet.
- Location
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- Location
- Uk
- Reviewing
- BT
- Date
- 2015-05-26
- Comments
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To me, BT is a stupid company. If there is no star I will choose no star.
First, every charge is so expensive but the service is extremely bad. For example,the normal payment per month is £45 something even I didn't use any calls. The speed of the network is not quick under this price.
Secondly, the company is overcharge. Once a time, my phone line is broken. Then I phoned the BT customer service I asked the adviser how much of the line need to be fixed. The adviser said maybe just £20 on and off. But I am shocked when I got the bill, the engineer fee is £120 something even the engineer just work less then half an hour , just fixed the broken iron wire. And also I think the company did't say clearly what is international call freedom on the contract. For example,I pay £6 per month but I always need to £10-15 per month for the international call.
These are two major bad feelings to me so far, all the say I am extremely not happy with this service experience. I think BT is the big broadband company in the uk, even over the city, whey they do such bad service. They should spend time and ideas to improve the service, not how to earn more money from the customers. I want to leave this company now, but I cannot because the contract hasn't been finished. If I want to leave I need to pay £ 200 to cancel the contract. So I have to stay with it. I will definitely leave this company and won't use it any more.
Thank you
- Location
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- Location
- East Sussex
- Reviewing
- BT
- Date
- 2015-05-25
- Comments
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BT are completely useless, and I would most definitely NOT recommend them. After purchasing fibre optic broadband, we had frequent problems with loss of connection. This went on for almost a year.I spent hours upon end contacting BT about the problem. Every time I phoned it was answered by someone in India, and invariably they cannot always understand what you are saying. I was fobbed off with many different reasons for the problem and many different solutions, none of which worked. Eventually it was established that the installation had been done incorrectly and an engineer was sent out to correct it. I asked for some reimbursement and suggested three months worth of the cost of the broadband, totalling approx £75.00. All they would give me was £10.00, and that took a lot of persuading. They are the worst company I have ever dealt with.
- Location
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- Location
- wolverhampton
- Reviewing
- BT
- Date
- 2015-05-24
- Comments
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Don't even try to switch or sign up for BT... They robbed you... Internet is crap and TV is worst than crap.. You might get 3 channels for 70£... If you want 50 channels than you have to pay at least 500£ a month.... Best think is when you try to cancel contract with BT... Haha I leave that for you people to experience that ...
- Location
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- Location
- norfolk
- Reviewing
- BT
- Date
- 2015-05-23
- Comments
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I have never come across a worse utility company in my life!!! Lies, incompetence, total disregard by staff who care not a jot for you as a customer but, only for themselves and BT. Im self employed and have lost thousands of pounds in lost work since telling them about a house move in january. Eight failed attempts to connect my land line, my computer goes down every time i now use my t/phone and nearly £1,000 taken from my bank account after already speaking with billing and getting an assurance from them that I actually owed ZILCH, I have since stopped paying by direct debit. If you have serious complaints, and I have only scratched the service here, they will lead you down the garden path, hoping you will eventually give up. Go straight to the ombudsman and tell all your friends to never use such a deceitful, inept, CON-firm
- Location
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- Location
- peebles, scotland
- Reviewing
- BT
- Date
- 2015-05-22
- Comments
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Moved to BT Infinity from Sky's std broadband. Expected big increase in speed. None noticeable. None achieved - despite spending a few hours on the phone. Connection sped averages around 20 Mb with download similar and upload around 4.5 Mb, as confirmed by BT's own speed checker. Will move as soon as the contract ends. BEWARE THEIR SPEED CLAIMS AS THEY'VE NOT DELIVERED THEM FOR ME!
- Location
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- Location
- london
- Reviewing
- BT
- Date
- 2015-05-22
- Comments
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bt are just greedy money grabbers ,i got charged £250 + vat to move a wire inside the door frame ,it was done shody by a previous bt engineer yet they still charged me for it ,beware when reporting faults, i am still fighting it .
- Location
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- Location
- Newark, Nottinghamshire
- Reviewing
- BT
- Date
- 2015-05-21
- Comments
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I've never felt so ripped off, Broadband Infinity 2 drops out about 10 times a day... BT took £50 from us as without warning for a "deposit" and we have to wait 6 months to get it back... It's supposed to be £38 a month and it ends up being closer to £50 for no reason... generally crap, cant wait to leave.
- Location
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- Location
- Uk
- Reviewing
- BT
- Date
- 2015-05-21
- Comments
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Gave my 30 days notice to cancel BT sports, they cut the service the next day owing me 29 days service, which I had paid for, spoke to a guy who told me he was re- instating the 29 days, sounds great, but he did not tell me he was setting up a new account with all the activation costs involved and would credit my account with some compensation, no money appeared, surprise surprise, glad I had cancelled my DD, they tried to take an activation fee and subscription for £43...they owed me 29 days service that had already been paid for .... Disgraceful, I will stick with sky sports from now
on.....do not bother with BT...
- Location
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- Location
- Lancashire
- Reviewing
- BT
- Date
- 2015-05-20
- Comments
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Regarding my review yesterday, thanks to bt technical support, my problem is now solved, so thank you. If anyone else is having trouble with wifi on a smart set, bt sent me two bt extender kits, one for the TV, and one to attach to the bt hub four. The technical support team are excellent.
- Location
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- Location
- BUCKINGHAMSHIRE
- Reviewing
- BT
- Date
- 2015-05-20
- Comments
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The most disgusting customer service I have ever experienced. I moved from talk talk thinking that BT had better service and it would make my life easier, what a mistake that was. I was offered a £10 a month contract when I joined but was charged £23 a month in the first month. I have now since spent a month making hours and hours of phone calls trying to resolve this issue, only to be accused of being a lier, on several occasions, by there very poorly trained customer service team based in India who said that I wasn't offered this contract. I have been told on four occasions that someone would call me back which has never happened, and even when I eventually got confirmation that I am on a £10 a month contract, I got a call the next day to say that I wasn't again, and once again accused of making it up. I am so furious I have reported it to trading standards. I cannot stress enough STAY AWAY FROM BT.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-05-20
- Comments
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Indian office needs education in IT at least to support somehow for now they just sitting there and talking nonsense to people. Every month I have to book an engineer appointment because of connections drops. Worst thing they trying to cover it with Openreach when they are the ones who are useless. People if you have any other offer then BT choose it.
- Location
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- Location
- Chester
- Reviewing
- BT
- Date
- 2015-05-20
- Comments
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The worst broadband order I've ever experienced.
I was assured by the BT sales team that an order placed ahead of a flat move would be fine & they'd transition the change of line over without issue, but that original order had to be cancelled 'due to a technical error'. All without informing us of an issue.
My next order, after moving, also didn't complete automatically so was passed to 'first line assist' where it has been for a further week.
So 2 weeks after moving, 3 weeks after originally ordering I've not been contacted to explain the issue or has the issue been resolved. I'm getting tired of calling them to hear the same response.
- Location
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- Location
- Dihewyd
- Reviewing
- BT
- Date
- 2015-05-20
- Comments
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quick to repair faults but speed of broadband is DIABOLICALLY SLOW.Download speed average of 0.468 mb/s over last month
- Location
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- Location
- Lancashire
- Reviewing
- BT
- Date
- 2015-05-19
- Comments
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The bt technical team I have had to speak to several times this week, have always been helpful, polite and really are trying to solve my ongoing problem with wifi connection to smart TV.
- Location
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- Location
- Norwich
- Reviewing
- BT
- Date
- 2015-05-17
- Comments
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I wanted to canacel my BT broadband because I'm paying for it but it's at someone's address I haven't got no paper work or details or account number so they didnt help me or have nothing to fk for me also I am still paying for it for someone els to use.
- Location
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- Location
- sheffield
- Reviewing
- BT
- Date
- 2015-05-16
- Comments
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Don't even go there BT are the worst company i have ever dealt with... internet is poor beyond belief even my land lines don't work anymore,. ring for help and you someone in india
- Location
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- Location
- Scotland
- Reviewing
- BT
- Date
- 2015-05-15
- Comments
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This is the worst company I have ever dealt with, I am now at 5 weeks with no internet and have been told just to sit and 'Wait'. The customer services in Dundee are usless and have an attitude that needs to be addressed. Will be cancelling as soon as I can.
- Location
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- Location
- longfield
- Reviewing
- BT
- Date
- 2015-05-14
- Comments
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Bt ithe worst company I have ever dealt with. Their Broadband Help Line Operatives every time I phoned, listen have you do checks confirm the speed you said you had,and do nothing.After 3 weeks of hell numerous phone calls my Infinity 2 speed was still 12Mb/sec. I gave up and am now on a different provider with 50mb/sec. BT useless and I advise every one to move.
- Location
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- Location
- Parbold
- Reviewing
- BT
- Date
- 2015-05-13
- Comments
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I have now been with bt broadband for total of 2 weeks, switching from sky. It has been the biggest mistake of my life, the home hub 4 is the biggest piece of dung outthere. Never have I had so my devices drop out and stop working. No AirPlay, no remote app for I iTunes, no control of kodi over wifi and a signal strength half that of a basic sky hub. My sainsburys vouchers are now having to be spent on air port extreme. (What ever the deals is it's not worth swapping)
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-05-13
- Comments
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This has been a NIGHTMARE from the word go.
Messed about for a month to even set up basic broadband, misled on phone regarding availability of 'Infinity' in my area. Told by two separate customer service agents that I would be getting the upgraded Infinity for no extra charge. It was then cancelled without my asking and RESOLD to me over the phone by another agent that misled me to believe I was getting a special deal because of how I'd been treated!! One visit to the website made me realise that it was a standard package for existing customers!
I have now been trying to set up BT Sport (the ONLY reason I went with BT in the first place...) for over a week. Speaking to people every day over Twitter, over text, over the phone... '8pm tomorrow', doesn't happen, I get back in touch...'12 midnight tomorrow', doesn't happen! 'After the weekend, 8pm Monday'... still NO BT SPORT!?
Then the EMAILS!! Multiple emails saying the same thing 'your order has been recieved', then saying the service had been cancelled, then saying the standard TV package had been ordered....I've been using that for a few weeks already... 8 emails today!!!
Confused yet?? I am.
- Location
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- Location
- Maidstone
- Reviewing
- BT
- Date
- 2015-05-13
- Comments
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It's quite difficult to give a review about BT broadband because it's incredible inconsistent. You will get great speed at one point then painfully slow the next day. It's not reliable, seems to go down everyday around 1:45 and in the evening around 9:30/11pm and then it might disappear at random points in the week when it feels like it.
Haven't used their customer service so have no opinion, I hear it's pretty good though.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-05-12
- Comments
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It is impossible to say how bad BT is. Think of the worst service you have ever gotten, then try to imagine something worse.
- Location
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- Location
- Felixstowe
- Reviewing
- BT
- Date
- 2015-05-10
- Comments
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Have had 23 engineers, many promises to fix things and been dealing with England's resolution centres and the highest person responsible to the CEO of BT.
I'm still being lied to , being treated like an idiot and this week was told I had the plug in the hub in the wrong place!!!
Broadband has been a joke and BT have been the worst people to deal with that I've ever encountered.
Even the top complaints office tells lies promise to ring and don't . It's 8 months on and the fault in the line discovered after 5 different engineers looked for it is still waiting to be repaired.
The resolution centres are so busy with complaints that the people you speak to seem to be against me because I've complained.
Never get broadband or phone from BT they are a shambles that couldn't give a dam about their customers.
- Location
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- Location
- Cambridgeshire
- Reviewing
- BT
- Date
- 2015-05-10
- Comments
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I moved house a year ago where I was on 125MB Virgin Broadband, it worked like a dream. I've been forced to pay BT as they're the only provider where I am at the moment and it's disgraceful. Currently paying for "up to" 17MB... I see they use that phrase to cover their backs because I consistently get 2-3MB. My family can't do anything if we're on at the same time. They recently upgraded the village I'm at but have left the one exchange that connects my street, so for the last two months everyone else has been able to upgrade to fiber optic and we're still in the technological stone age! Emailed them to ask when the exchange would be upgraded and got a standard, copy-paste response from some customer service representative who has no appreciation for their job.
If you can get another provider, do it. BT will only bring you frustration.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-05-09
- Location
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- Location
- Lancashire
- Reviewing
- BT
- Date
- 2015-05-09
- Location
-
- Location
- Essex
- Reviewing
- BT
- Date
- 2015-05-09
- Comments
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We have had BT Internet for at least a year now and all we get is slow internet and expensive bills for not only the internet but they are charging us for the telly which we have never had and we have explained we don't want to pay for something we don't have but they don't listen and put the phone down on us all the time. They will rob you off your money. The Internet isn't even that good it cuts out 24/7. I would never ever reccomend BT unless you want to pay out lots of money every month for things you shouldn't have to! Rude staff aswell!
- Location
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- Location
- Aberdeen
- Reviewing
- BT
- Date
- 2015-05-08
- Comments
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I've been with BT for the past 18 months. BT infinity 2. To be honest it was rather brilliant, beside the price. Initially had some problems to get my Sainsbury voucher but eventually got it and it had promised 100 pounds on it. Broadband was reliable - never had any drops in connection and after setting the router properly I stopped having issues with iPhone connection etc. Router broke once, but I was offered another one in no time. Overall I was very satisfied but I'm gonna leave them because of the price.
- Location
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- Location
- Congleton
- Reviewing
- BT
- Date
- 2015-05-08
- Comments
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Moved into new property, ordered BT infinity 2 months before moving in, then had to wait another 58 days with no broadband or phone, BT eventually connected us to broadband, and we got a max speed of 2 mb/s 2 weeks later go infinity, and that is a max of 12 mb/s.
BT are trying to charge us for Infinity when we only get broadband speeds, they take money out of out bank account with out notice.Customer service is non existent was with virgin before BT are the worst company I have ever dealt with. They promise speeds they can no do and when you complain use the old distance from exchange excuse.
Believe non of there blurb its all untrue, Open reach are a disgrace and hide behind we are not customer facing story.
BT are a total disgrace to the country,If you are after broad band stay away from BT and Open reach if you can.
- Location
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- Location
- Congleton
- Reviewing
- BT
- Date
- 2015-05-08
- Comments
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Moved into new property, ordered BT infinity 2 months before moving in, then had to wait another 58 days with no broadband or phone, BT eventually connected us to broadband, and we got a max speed of 2 mb/s 2 weeks later go infinity, and that is a max of 12 mb/s.
BT are trying to charge us for Infinity when we only get broadband speeds, they take money out of out bank account with out notice.Customer service is non existent was with virgin before BT are the worst company I have ever dealt with. They promise speeds they can no do and when you complain use the old distance from exchange excuse.
Believe non of there blurb its all untrue, Open reach are a disgrace and hide behind we are not customer facing story.
BT are a total disgrace to the country,If you are after broad band stay away from BT and Open reach if you can.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-05-07
- Comments
-
Absolute rubbish in terms of service. BT keep putting my monthly broadband payments up every couple of months. For an example one month I can be paying £38 and the next £65. I have contacted them numerous times in regards to this. I have an unlimited package and I do not use the landline so I do not expect my monthly payments to be fluctuating like this. I have 4 months left on my 18 month contract and then i'm leaving! I cannot wait!
- Location
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- Location
- Hampshire
- Reviewing
- BT
- Date
- 2015-05-07
- Comments
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In December I had a BT salesperson call me about changing to a different package, as I'm not the account holder I don't have permission to change the package and also turned them down saying I wanted to stay on the current package. In January I received my BT bill which was unreadable due to prices here and discounts there, when my February bill arrived I found the package had changed. I phoned BT to complain and get the original package that we had re-instated to be told that I was not the account holder and I was not authorised to make any changes. The complaint was never registered and it took 3 months of calls to get back to the original package. I've now left BT and will never return.
- Location
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- Location
- derbyshire
- Reviewing
- BT
- Date
- 2015-05-06
- Comments
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i have been a bt custermer for 20 years and will never go back to them thay are very good at riping u off thay reduse your bill then next thing u no thay saying u not paying anough and u owe them £100 and u havent even used the phone all thay good for is riping u off
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-05-05
- Comments
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Changed from standard BT to "fast" Infinity a few months ago. Immediately slower, and in contrast to phone salesman's statement that the "deal" would cost the same, I got taken off a cheap evening rate to a cheap weekend rate only. Online support was friendly and helpful, but ultimately it made no difference to low speed despite two complaints. Line reliability seemed to fall slightly. Luckily, it doesn't affect me too badly, but it annoys visitors.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.