3,590 Customer Reviews over 90 pages
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- Location
- horsham
- Reviewing
- BT
- Date
- 2015-07-15
- Location
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- Location
- Farnham
- Reviewing
- BT
- Date
- 2015-07-15
- Location
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- Location
- Rasharkin
- Reviewing
- BT
- Date
- 2015-07-14
- Comments
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EVERYONE!!! Please Read This!!! I was with BT but the money I was paying P/Mth was too much... I got 7Mb/min unlimited B/b, landline, unlimited anytime calls - Now I pay the same to a Diff provider but I get 32Mb and satellite TV and landline and anytime calls and unlimited fibre plus a free 32 inch LED TV!!!!! BT have a lot to answer for if you ask me.
- Location
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- Location
- Reviewing
- BT
- Date
- 2015-07-14
- Location
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- Location
- Ballymena
- Reviewing
- BT
- Date
- 2015-07-14
- Comments
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BT are liars. Firstly they never supplied the Sainsburys vouchers after I joined and have queried twice. Secondly I was promised a phone call after I complained that I wasn't getting BTSport on my devices and it never came. Having spent probably two hours trying to explain my problem I was left with no satisfaction. I even gave control of my computer to them and they ended up telling me exactly what I told them within the first minute. I am now paying for a service that I am not getting and BT really don't care. I have written a letter to them and still no-one has the decency to call me or sort out my problem. Absolutely avoid.
- Location
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- Location
- Wright
- Reviewing
- BT
- Date
- 2015-07-14
- Comments
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This service is an absolute disgrace. Customer services / technical faults mislead and lie to you. The broadband speed is no way near what was promised and constantly cuts out. Complete and utter waste of money. And they will not even release me from the contract despite not providing what I asked for!
The technical faults team have been talking to me for three months since I had the problem. Initially I was informed they merely had to ensure it wasn't a wireless problem and they would reset then boost the line. Well, I ran all the speed tests and used an Ethernet cable for my broad band direct from the socket with a new filter as requested. Still rubbish. They therefore reset the line. Then it still didn't work. I raised it with them on the phone and they advised I wait 20 days. Still nothing. Then a call, they blamed it on a wireless problem inspite of the tests showing that that it wasn't - they wen reset the line. They then stated they couldn't guarantee wireless speed. I raised it with other representatives via twitter and got the same answer in a long and pointless email.
The broadband never goes above 3.5 Mbps and is often much less. The line constantly drops out. Watching films and multimedia without interruption is a pipe dream. I was promised about 10mbps. Yesterday my partner was told that nothing was guaranteed and that I had no right to cancel. She was told to consult the small print. The sooner the OFCOM changes come into place allowing me to quit the better. I cannot dissuade you strongly enough. BT is not the firm it was and they do not care about the customer or quality of the product. They just want to squeeze a margin out of you. Go with Virgin... I never had a problem with them and the line was awesome!
- Location
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- Location
- stafford
- Reviewing
- BT
- Date
- 2015-07-13
- Comments
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After waiting in for three seperate engineer appointments I still haven't seen an engineer, each missed appointment resulted in me phoning BT to be told a different lie about why they never turned up. Three weeks after placing my order I have now been guaranteed (for the second time) that my engineer will connect me on two weeks. Apparrently my order got stuck in the system.
- Location
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- Location
- ST Germans
- Reviewing
- BT
- Date
- 2015-07-13
- Comments
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Utterly useless in all aspects, over a month with speeds of less than 0.5 via Bt speed test through their customer service, and I get told to update my laptop, or buy fibre. I have had trouble free Internet, not very fast, 7mb, for four years, then they take me off exchange only line to a cabinet and I cant do anything, can't watch TV, load a photo, send and email or pay for anything, the connection drops out, or it won't stream at all. All this for over £43 a month. Accelerating the fault to a complaint has just landed me with even more Indian call centre people ringing me, but they won't do anything other than test the line, after a month of testing every three to five days I've had enough. As I Say USELESS
- Location
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- Location
- GU47 0ZA
- Reviewing
- BT
- Date
- 2015-07-12
- Comments
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If I could give Zero stars I would - it is absolutely terrible, abysmal, appalling, shameful, not fit for purpose, over-priced dross! Need to move to somewhere that has Virgin cabling so at least I have an option as Talk Talk, etc. all use BT lines so cannot be any better than BT who are the pits (Being very polite with my adjectives, but BT "narrow"band and BT E-mail must be about the worst products I have ever used. Would advise anyone I know to use any other provider - nobody can possibly be worse.
- Location
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- Location
- Milton Keynes
- Reviewing
- BT
- Date
- 2015-07-11
- Comments
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Broadband is super-slow. Customer service continued to reel off the speeds from their internet site and would not accept that they were talking BS. Calls taking so long as its hard to understand the BT staff abroad. Basically the same as what many people have written here. BT broadband is almost useless, cs are awkward and lie and shift the blame. The reliability is virtualy zero.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-07-10
- Comments
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They are useless, left me without internet for my first week as a new customer coming from another provider. Not recommended at all. Can't solve any problem with them. Avoid
- Location
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- Location
- Croydon
- Reviewing
- BT
- Date
- 2015-07-09
- Comments
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BT is a joke- Low speeds and line dropping for hours at a time for over two months. Technician visited and checked my equipment said there was a problem with the exchange to my property. Call centre called me to inform me of the progress of the repair and told me that the case had been resolved. I told her what the technician had told me and the speeds i am getting is not the same as what i was told i would get when i entered into a contract. She spoke over me, would not listen and told me i was trying to get compensation. I called the UK base customer service and they were the same. An absolute joke
- Location
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- Location
- Reviewing
- BT
- Date
- 2015-07-09
- Location
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- Location
- Shropshire
- Reviewing
- BT
- Date
- 2015-07-08
- Comments
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Two weeks ago my broadband usage suddenly shot up from 8.64GB on the friday to 16.46GB on sat. I'd been out most of the day and knew it couldn't possibly be right so I contacted BT on their online chat and a gentleman called Zahid spent about 20 mins trying to find out what the problem was. He asked me to monitor the usage for the next couple of days, and advised me how to change my wireless password, (which I had long since forgotten.) Then sent me a text message and said to reply to it with a time they could call me if the usage was still high. On the monday it had gone up to 25.73GB so I sent a text, and someone called me back within 15 mins. He said there had been several complaints from customers about higher than usual usage and they were working on a solution. He assured me I wouldn't be charged for the excess usage, and sure enough when my bill came yesterday, there were no extra charges. BT get a lot of flack for their customer service, but on this occasion, I am very satisfied with the service I received.
- Location
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- Location
- coventry
- Reviewing
- BT
- Date
- 2015-07-08
- Comments
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Broadband connectivity is weak - drops out much over 10m line of sight.
The most dreadful customer service ever experienced. Only deal with BT if you're prepared to gamble on not having an issue to resolve. Be warned.
- Location
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- Location
- Worcester
- Reviewing
- BT
- Date
- 2015-07-05
- Comments
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Problem with infinity and have been on the phone for ever and they have still not answered the phone!
- Location
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- Location
- Kidderminster
- Reviewing
- BT
- Date
- 2015-07-05
- Comments
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I recently contacted BT to complain about the amount by which my line rental had gone up. Maurice asked me what I wanted him to do! I asked him to justify a 15.5% increase on last years subscription, he muttered something about profit margins and shareholders. I was told that he could not do anything about the price, I then asked to speak to a manager and was asked "why", I replied that I would like to speak to someone who would not patronise. My request was refused adding that a manager could do nothing about the price, and that "this conversation is going nowhere so I am going to terminate the call" Maurice then promptly cut me off.
I called back and got through to someone in India, who made a note of my complaint about the rudeness of Maurice but said nothing could be done about the price increase. I was also told that if I wanted to cancel my Broadband at the end of its contract in December there would be a £30 cessation fee!!!!!!!
Forgive me but I thought that once a contract was finished, you were free to go to an alternative provider without any penalties.
Maybe someone can explain how BT can get away with increasing their prices in this time of austerity by 15.5% and how they can charge a fee AFTER the contract has finished.
- Location
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- Location
- Kidderminster
- Reviewing
- BT
- Date
- 2015-07-05
- Comments
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I recently contacted BT to complain about the amount by which my line rental had gone up. Maurice asked me what I wanted him to do! I asked him to justify a 15.5% increase on last years subscription, he muttered something about profit margins and shareholders. I was told that he could not do anything about the price, I then asked to speak to a manager and was asked "why", I replied that I would like to speak to someone who would not patronise. My request was refused adding that a manager could do nothing about the price, and that "this conversation is going nowhere so I am going to terminate the call" Maurice then promptly cut me off.
I called back and got through to someone in India, who made a note of my complaint about the rudeness of Maurice but said nothing could be done about the price increase. I was also told that if I wanted to cancel my Broadband at the end of its contract in December there would be a £30 cessation fee!!!!!!!
Forgive me but I thought that once a contract was finished, you were free to go to an alternative provider without any penalties.
Maybe someone can explaine how BT can get away with increasing their prices in this time of austerity by 15.5% and how they can charge a fee AFTER the contract has finished.
- Location
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- Location
- Preston
- Reviewing
- BT
- Date
- 2015-07-03
- Comments
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The broadband speed is brilliant but only had it a week and the service has gone down in my area and they don't know when it will come back on! Plus I keep getting cut off every time I ring up!!!!!
- Location
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- Location
- Gloucester
- Reviewing
- BT
- Date
- 2015-07-02
- Comments
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7 months into a 12 month contract and still no reliable wifi despite many many phones calls and hours spent on the phone to overseas call centres.
The icing on the cake of course is that this month, that is 7 months into a 1 year contract BT have increased the price of the HD extra package and introduces a £5 per month charge for the free BT sport channels, the channels that were advertised as free with BT broadband. And all this while I am still within the 1 year contract. Appalling service and conduct from BT. Never have I been treated so badly. Can't wait to leave and never return.
- Location
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- Location
- Doncaster
- Reviewing
- BT
- Date
- 2015-07-02
- Comments
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Total rubbish. Supposed to get 38mbps but never achieved decent speeds. Always getting disconnected, evenings and weekends worst. Just waiting for the contract to finish
- Location
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- Location
- Lowestoft
- Reviewing
- BT
- Date
- 2015-07-02
- Comments
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BT are lies joined BT In may on there £12.50 deal including sport for free for a year it's in my contract to BT sports 1 2 and espn . Now they send a letter saying Pay £5 extra a month from August just cause of BT Europe I never agreed to have Europe so why they going take BT sport 2 and ESPN away. So wrong again big companies lie I joined as after seeing advert & on talk sport complete con
- Location
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- Location
- Lowestoft
- Reviewing
- BT
- Date
- 2015-07-02
- Comments
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BT are lies joined BT In may on there £12.50 deal including sport for free for a year it's in my contract to BT sports 1 2 and espn . Now they send a letter saying Pay £5 extra a month from August just cause of BT Europe I never agreed to have Europe so why they going take BT sport 2 and ESPN away. So wrong again big companies lie I joined as after seeing advert & on talk sport complete con
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-07-02
- Comments
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I went for BT fiber optic broadband for the great service BT offered in the past. During the installation I was disappointed to learn the modem had to remain near the main socket, which was on the ground floor. I thought to myself if the speed and connection will be optimal I may not need the ethnic cable, something I used to improve the speed.
From the very start I encountered issues connecting the wifi to my devices. I noticed the password had to be re-entered each time I reset my laptop and on some occasion the password appeared unrecognised. I was then forced to retype the password several times before achieving a successful connection. This got worse overtime, after several consultations with BT technicians over the phone, the only solution I got was to reset the modem when this occurred. I was then compelled to walk to the living room from the comfort of my bedroom every other night just to connect my laptop to BT's wifi. I did not expect this poor service whilst paying premium price for the connection.
- Location
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- Location
- Featherstone
- Reviewing
- BT
- Date
- 2015-07-01
- Comments
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ever since we had broad band it's been ridiculous kept going of or would not work bt said upgrade so we did now it's a joke to get through to customer services you just get put through to somebody who can't even understand English they always say there's no manager we have had this for nearly 12 months now they promised to ring a few days later to see if things were any better but never have surely wiyh technology they should know there just fobbing people off all the time I am now looking to speak to somebody to speak to to cancel and a refund they are charging me for something I don't even get and I know quite a few people it's happened to
- Location
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- Location
- Limavady
- Reviewing
- BT
- Date
- 2015-07-01
- Comments
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If anyone reading this wants good broadband most definitely do not go to bt, this company has left me so stressed, backing you into a coner to fix speed etc, then you get tec team telling you the copper wires are swollen cause it's warm etc etc then when i try to cancel a guy tells me if i don't pay all this money they will send the baliff in. I could go on and this is only 2 months with them.
- Location
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- Location
- Worcester
- Reviewing
- BT
- Date
- 2015-07-01
- Comments
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Absolute joke, rang several times to complain, had several test carried out and told all ok. Obviously myself and family completely in the wrong even though we were ones unable to continually connect to the internet. Had an argument with one representative who said we had never complained and there was no info on our records........really. Call this BT I'd say their their bucket of helfpfulness was MT.
- Location
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- Location
- swansea
- Reviewing
- BT
- Date
- 2015-07-01
- Comments
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Customer service is shocking, it took four months to finally fix a fault slow service, buffering, losing connection during that time I had to deal with some very rude people who kept talking over me and no compensation when it was finally resolved. The broadband can be excellent but it's not worth using because of the hassle if you have to use customer services
- Location
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- Location
- Leeds
- Reviewing
- BT
- Date
- 2015-06-30
- Comments
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Struggling to describe the quality of BT fibre broadband without the use of swear words... Total dog crap springs to mind. The reliability and speed is shocking, almost from day one I have experienced regular outages in service. Can't wait for my current contract to end. I will never buy into a BT broadband package again!!!
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-06-30
- Comments
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Just switched to BT broadband few days ago and found that the braoddband speed very slow at times and connection unreliable. By replacing the BT home hub (router) with my netgear dualband router solved all the problems.
- Location
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- Location
- CO ARMAGH
- Reviewing
- BT
- Date
- 2015-06-29
- Comments
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Not one day goes buy without having problems with connectivity. it takes an age to get speaking to someone and they then get you to test the speed wired, despite repeatedly telling them its with wifi the problem is. They told me the equipment I have is no longer used as it is out of date but they wont supply a new hub. We have the TV package as well, apart from BT sport its crap. Had to get Netflix. Not a patch on SKY tv.
- Location
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- Location
- Glasgow
- Reviewing
- BT
- Date
- 2015-06-29
- Comments
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Initially went on a 9-month unlimited broadband package, however the bills always kept coming higher than the set contract price. After 9 months, when I called to cancel, I was told that the 9 month contract was only for Internet so we had to pay extra cancellation fees for the landline. To make matters worse, after 'cancelling' their services they supposedly took 2 weeks to process the cancellation (during which I ceased using their services as I had already moved out of the flat) yet they sent me a bill charging me for an extra month. When I called to investigate, customer services were rude and patronising. They said they'd refund me the money by deducting them from my cancellation fee and so the matter was dismissed. A week later, when my cancellation bill came through, I found that they had only deducted £1.20 from it. Appalling to say the least. I will never be returning to BT again, it was a waste of money and time.
- Location
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- Location
- Sutton
- Reviewing
- BT
- Date
- 2015-06-29
- Comments
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Supper crab service, worst ever. We ordered the internet in last February, and got installation until April after many calls. When we moved house at the beginning of October, BT changed us 200 pounds for moving, and again took another one and half months for the reinstallation. Now we can not tolerate the slow speed, and wanted to cancel it, 100 pounds for penalty.
- Location
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- Location
- Co Antrim
- Reviewing
- BT
- Date
- 2015-06-29
- Comments
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My broadband speed was really poor but when I reported this to BT they sent out an engineer within 2 days and fixed the problem. This was only a few days ago and so I cant really comment on the long term but so far so good. Their customer service was excellent.
- Location
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- Location
- Hertford
- Reviewing
- BT
- Date
- 2015-06-28
- Comments
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Broadband very slow to nothing weekends and evenings. Help line in India also very little help as they seem to read from check list which has nothing to do with this issue.
- Location
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- Location
- Glasgow
- Reviewing
- BT
- Date
- 2015-06-28
- Comments
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I have been with BT for 6 years and I am moving home at the end of June and i read on the internet about giving notice to BT one month before when moving to avoid extra charges
On the 9th of June i phoned BT asking to stop my contract at the end of the month. I confimed twice with the customer service saying i was moving out on the 30th and i needed the landline till that day, he assured it was ok and i wrote everything down.
I immediately received an email saying i was getting disconnected the day after.
So i promptly called back saying i didn't want to be disconnected the day after, they said there was nothing to do and the disconnection was on the way and there was nothing to do about it.
I begged to keep my connection as i need internet for work they ammitted their fault but they said there was nothing they could do.
The day after i got disconnected by BT and that was my landline and broadband gone.
I called BT several times and they said i would have been reconnected the day after, 3 different people assured me i was going to be reconnected, but nothing happened.
After 2 days i called back and they told me i would have to wait for the following week to be reconnected.
After that call i received an email saying i was subscribing a new 12 months contract and the reconnection fee was 50 pounds. (!!!!!!) I never asked any of that.
When the week after i finally got reconnected the internet wasn't working and i put up with being with no internet for 20 days waiting to move out. I just gave up talking to them.
A special mention goes to the customer service department, all they do is:
- asking your details
- asking to hold on while they check
- transferring your call to someone else
- asking your details again (since the new speaker doesn't know anything about you)
- asking you to hold on again while they check
- transferring you again or lying and saying everything is ok.
They have been lying to me so much about everything, the timing, fees, procedures, speaking to customer service is pointless or actually bad for you because they create troubles instead of sorting them out.
Conclusion:
- if you speak to BT the only communication you should aknowledge is the written one you receive by post or email.
Everything said on the phone is unreliable.
- if you want to cancel BT, just tell them the day before, they don't need any notice, they will charge you anyway 43 pounds for the disconnection, unless you cancel at the end of your 12 months contract.
- If you can, avoid BT at all costs.
- Location
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- Location
- Nottingham
- Reviewing
- BT
- Date
- 2015-06-27
- Comments
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My review of BT is that BT is the worst internet we've ever had at my home. I got told that I'll be happy with this internet speed so I can still be happy in making my games with a fast internet connection. After 3 months they went through to floor. The worst people we've ever had to deal with. Broadband speed, Ridiculous. Customer Service, Not good. Reliability, Not good.
- Location
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- Location
- Mid Wales
- Reviewing
- BT
- Date
- 2015-06-27
- Comments
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Just moved from talk talk to BT infinity 2. Bt have been brilliant only problems have been with Talk Talk, firstly in supplying incorrect MAC code then insisting they are still connected even though I am connected to BT, this is a technical impossibility. Thank you BT your engineeer was so helpful.
- Location
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- Location
- Cardiff
- Reviewing
- BT
- Date
- 2015-06-26
- Comments
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The most appalling customer service I have ever experienced. BT disconnected my broadband by mistake and for a week now I have been going around in circles trying to establish what the cause is and having to explain myself at least 4 times on a single call being transferred across different departments. Raised a complaint which was not registered initially, so I had to ask the staff to register my complaint, which has not been taken seriously, because it has been a week since then With no update. If customer reviews make any difference to the customer experience by taking customer feedback on board, then please sort this out and make sure it doesn't happen again.
- Location
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- Location
- Manchester
- Reviewing
- BT
- Date
- 2015-06-26
- Comments
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Shocking service from start to finish. From getting my account set up and then corrected 5 times due to incompetent staff, being billed incorrectly numerous times and then to find that the actual amazing new Broadband BT advertise as their best ever is woeful at best. Constantly losing connection and working from home it is really annoying I can assure you! Avoid! Use pen and paper, it is more reliable and probably faster!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.