BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 9301 customer ratings since 2020-05-14 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,098 Customer Reviews over 78 pages

  • Reviewer
    Location
    Nuneaton
    Reviewing
    BT
    Date
    Ratings
    • Customer Service
      2 stars
    • Speed
      2 stars
    Comments
    Absolutely terrible provider. Have run tests over 30 days and I have not received above 33mb but pay for 64mb. 1 minute it is fine and the next it will slow down to below 1mb at times. I 100% will be contacting the ombudsman to have the contract contested.
  • Reviewer
    Location
    United Kingdom
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Much like the many reviews on here - Abysmal service.

    The broadband has stopped working at my house. I've spoken to BT 12 times in the last week and they still haven't been able to resolve my issue.

    Been told the Hub is broke and I should buy a new one. (Their words! they wouldn't send me a new one due to contract issues even though been a customer for over 10 years). The new one I bought didn't work. Rung them again. Was told it has nothing to do with the hub and it's an issue in the household. Will send an engineer on Tuesday. I booked a day off work. The next day I was told it was not internal but an external issue. They sent the engineer and Proclaimed it was fixed. It clearly wasn't. Rang again. On hold for 45 minutes. Cut off. Rang again. Was promised a call back. No call back. Rang again. They told me it should be working. No. Rang again. Cut off. Rang again. Told me it was an internal issue! Said they couldn't send an engineer out til next week.......I give up.

    Would be quicker to train as an engineer and fix it myself.
  • Reviewer
    Location
    Creed
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    I have been with BT for a number of years now and although the actual service is ok, the customer service is shocking. When it’s all working well it’s great. But when it’s not and you’re forced to call them, then you get passed from pillar to post and the fault or issue is seldom sorted. Common phrase of theirs is “the system won’t let me” So annoying. Also, the packages for existing customers is poor. You may as well cancel and come back as a new customer for any sort of deal.
  • Reviewer
    Location
    Redhill
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I can only agree with all of the criticisms of the total service offered by BT. Unresponsive call centres, poor substandard infrastructure, unsophisticated equipment, poor selection of television channels and worst of all a broadband service which is an embarassment. Slow clunky - download speeds of a snail. Glad to have moved away to another supplier and would recommend potential new customers to have nothing to do with this poor company. The are only hanging on because of their BT sport package, the rest of the service is substandard and a joke (but not a joke if you have a contract with them).
  • Reviewer
    Location
    Burnley
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had broadband with ee/orange for 10yrs+ never had an issue, at contract renewal Feb 20 advised by ee that it was switching to improved BT router .....13 months later, 12+ engineer visits last year, 9 visits this year (2 last week) broadband keeps dropping connection and running at half minimum speed guarantee on a good day...dropped connection 12 times in last hour, spoke to them again tonight, another engineer due in 2 days. Stayfast guarantee is useless, they reset it after every engineers visit so they never have to credit you....Customer Service people are good just a pity the service is so appallingly bad....internet has dropped connection twice whilst typing this review....BT...Bleeding Trouble !!
  • Reviewer
    Location
    Surrey
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    BT Customer Service- a communications firm where the left hand would have to put you on hold for 23 minutes while it finds out if it has the authorisation to confirm there is a right hand.
  • Reviewer
    Location
    Ayr
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst experience of my whole business career. I don’t want to go into deatil as I simply don’t want to waste anymore time. Ended up costing my company thousands. Find another supplier for business phone and broadband.
  • Reviewer
    Location
    Rochdale
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Our community group as been with BT for 5 years now, and have recently just upgraded to 38Mb fibre.

    On the old ADSL, we had a wireless speed of 18Mb and now have a wireless speed of 36Mb on fibre.

    The only contact I have had with them, was when we phoned to upgrade. Dealt with sincere courtesy and everything which was promised was promised. The engineer turned up this week between the promised times and within 30 minutes we were upgraded.

    I do not know what they are like when you have problems, as we have not (touch wood) had any with them.

    Over our 5 years experience, I can recommend.
  • Reviewer
    Location
    Nottingham (Zurich)
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    From the outset: I have *no* commercial connection with BT, and - as I live abroad - am not even a BT customer myself, but merely administer my ageing mother's UK account on her behalf. Reading the litany of dissatisfaction in the comments posted here, I really wonder if we are talking about the same company. Having extricated my mother from the clutches of TalkTalk some years ago (now *there's* a company to steer clear of, if ever there was one), I switched her to BT and have been more than happy ever since. Sure, there are some niggles (like the so-called "International Freedom" chargeable add-on which is actually capped at 600 minutes per month and so should be re-named accordingly), but by and large we have no cause for complaint. The phone lets us make and receive calls when we need to; the broadband (which I use when I'm staying with her) is fast, reliable and reasonably priced, with no usage limit; and the bills add up as they should. When we need to contact support staff, e.g. to renew or modify my mother's contract, we find them helpful and efficient. Which, incidentally, is more than I can say for many a vastly more expensive media / telecoms company over here in Switzerland. So why not give BT a break, folks?
  • Reviewer
    Location
    Cornwall
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Just finished 4 phone call to Bt - they claim broadband is working okay but I'm having to use 4g to post this
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    I have been on BT Broadband since 2001. They are now the worst I have had since broadband started. Today email is down when email is up you have 15 minutes before it times out and you have to re log on. I asked the help desk somewhere in England and they said that's it that's how it is going to be. At my job we are going to drop BT that includes phone lines. I am sure they left Yahoo to save money big mistake. I would have paid more to stay in it
  • Reviewer
    Location
    Conwy
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor in all areas.

    BT don't make it easy to get support - all well and good having internet help but when the internet is at fault it's pointless. A telephone appointment made for 6pm saw me rush home to be here - none came and eventually I gave up waiting and at 7. 20 pm I went outside to do some jobs . They called at 7.30 pm and didn't try again and didn't leave a message. I missed them by 3 minutes. Not impressed.
  • Reviewer
    Location
    Sileby
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    I was quite pleased with BT but there prices kept going up and up so I decided to leave them I received a letter which I found threading and because I am coming out my contract a bit before it ends the are going to charge me over £70 which I find exorbitant as being a pensioner that's a lot of money these companies have you over a barrel so be careful who you sign up with BT are not as good as you think they don't care about old customers.
  • Reviewer
    Location
    Leytonstone
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Welcome to the JOKE LAND of BT Business Total Broadband. So here and there you get some issues, sometimes for couple days, sometimes for weeks. Does anybody cares that you running your business online?Nope BT don't give a slip. Do you get compensation or something if you internet isn't properly working for two weeks? NOPE. Does anybody call to see if it's working now, after all you paying for the service? NOPE...So time passes and I receive phone call for renewal, they offering £2 discount and the bill would be £44.00 a month. Really? I been customer for more than 5 Years and I get £2?lol OKEY..I say I will shop around and ask if they could call me tomorrow, they don't sound too happy, plus now they tell me that I should call them back. Really is that how you treat your customers? So I found deal with Talk Talk who offers me same deal for £25.00. So today I get letter from BT saying I will need to pay £53.61 for stopping contract early. HOLD ON..it was just last week I spoke with them regarding renewal. So I call them..Now they telling me I have two different contracts, one for broadband and one for phone line..???but I never asked for two contracts. Yes but for broadband to work you need phone line. So how come they on two different contracts?Cos they two different services...Am confused. So broadband can't work without phone line but they on two different contracts even that broadband can't work without phone line. So wouldn't it be a common sense to put what is needed for broadband to work on one contract?ITS LIKE YOU SELLING A PERFECTLY RUNNING HORSE BUT WITHOUT LEGS which you need to buy separately. Plus because I didn't know that phone line was renewed somehow till October 2015 now I need to pay £53.61. My opinion is: BT DONT CARE about you or your business all BT WANTS is you MONEY.
  • Reviewer
    Location
    Wheldrake
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Paying for 30mbps. Delivering less than 5. Insist my speed is fine. Whole village having same problem. Still not listening. Unbelievably bad
  • Reviewer
    Location
    London, UK
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    DO NOT SIGN ANY CONTRACT WITH BT! Sorry for the capital letters but I really cant emphasize this enough. I signed an 18-month contract with BT. The broadband speeds were incredibly slow (less than 1mbps) to the point where I couldn't event open emails. BT were unable to fix the problem but flatly refused to free me from my contract. I consequently had to get my broadband from another provider (Hyperoptic) while continuing to pay BT every month for their useless internet...so two monthly broadband bills! The BT staff are extremely unpleasant too. Since their service is so poor I suspect they are unable to retain customers based on quality, so instead focus on making leaving contracts as difficult and time-consuming as possible. Their website is a perfect example of this. Avoid at all costs!
  • Reviewer
    Location
    Cheshire
    Reviewing
    BT
    Date
    Comments
    I would give minus stars if I could!
    Worst customer service I have ever received!
    Charged me £90 a month. It was supposed to be an amazing deal for roughly £27 line rental and £7.99 for 10gb. There is no way I could've possibly gone over the usage by that much when I use my phone GB most of the time and I have a full time job away from home!!
    They're still charged me £90 a month for the last two months that I've unplugged the box and changed it with a Sky box. How could I have possibly used it then?!
    Apparently they're well within their rights to do this?!
    They're still charging my line rental when I'm paying it with Sky already it I have to pay a cancelation fee of another £90?!
    Do not go with BT. The customer service was terrible and so unhelpful. I spoke to 4-5 people in the space of 2 hours and apparently they couldn't give me a call back. So it cost me even more money to find out that I can do absolutely nothing and get absolutely no refund. They sounded so smug at the end of the conversation like they were about to burst out laughing!
    My friends and family are shocked and will be leaving BT once their contract terminates.
    I will pass this message to anyone and everyone that I possibly can.
    I am outraged.
    Thank you BT for 10 months of hell!! Another 2 to go!!
  • Reviewer
    Location
    Tiverton
    Reviewing
    BT
    Date
    Comments
    Bt isamsung my worst nightmare. I am so sad to be dealing with them. Everyone be careful and read the reviews. I wish I had read them before I took out this contract
  • Reviewer
    Location
    North London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not buy the SMARThub. The internet continuously drops out. BT do not care though they know about the design flaw. There is just a lot of faffing around on the phone that goes nowhere. The absolute WORST idea of customer service ever. I need a refund, so does everyone who bought this flawed product.
  • Reviewer
    Location
    North Wiltshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Best advice. DON'T even consider using BT. Words fail me to even attempt summing up the complete lack of Customer Service and product service. The only department that seems to function is the Accounts. They have a brilliant ability to rob their Customers
  • Reviewer
    Location
    Reading
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I changed to BT broadband & anytime calls worst mistake ever my broadband is that slow it drives you mad l have called BT many times got through to India every time they are rude & can't help you at all, the only time l got through to the UK was when l said l was leaving BT which l can't do as l am in a 18 month contract when l explained my broadband was slow l was told if l wanted it any faster to change to fibre optic my reply was at your price l can't afford it plus l want you to sort out my broadband that l am paying for l then got told where l live the broadband is slow which l no is not true l called BT before l changed and was told l would get a good speed, so now l am stuck with BT until Xmas 2015 and can't do a thing about it. I have sent them emails but they just don't reply. SO BEWARE WORST COMPANY EVER
  • Reviewer
    Location
    Caister-on-Sea
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I agreed a broadband deal on line. They cancelled my phone and broadband with sky on my behalf. They sent me several emails stating a date when my router would arrive and the date when my broadband be started. The day came I set it all up and I had no phone or broadband. I waited up till midnight when they said it may take till. Still no broadband. The next day I went to work when I came home still no phone line or broadband. I phoned and after waiting for 15 minutes for them to answer the phone was told that there wasn’t a portal for them to connect us to so the order had been cancelled yet no one had contacted me. I was told that I would have to wait 24 hours then ring back again to re order. So I did just that to be told on this occasion that I could only have the copper connection and had to go on a waiting list for the fibre connection and there was no time frame. I had to wait for someone to cancel theirs and then take my place in the queue. Also that I could not have my google home as agreed on my previous deal as it wasn’t on this copper one. Maybe when I finally got onto the fibre they would see what they could do. I can’t believe that a big company like BT couldn’t still give me the gift as some sort of compensation for all the inconvenience That was caused by them. I am absolutely disgusted by them. Do not go with them their deals are a scam as they don’t know until the date of connection if there’s an available portal. All to late as your previous supplier will have been cancelled.
  • Reviewer
    Location
    Rugby
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    We have BT Infinity. The time it takes to load is very disappointing. The adverts on the BT homepage cause problems as they take ages to load but we cannot choose not to have them. Also BT charges top whack to its faithful customers while giving new customers special rates.
  • Reviewer
    Location
    Oxford
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    THE most stressful set up you can possibly imagine. Beyond AWFUL set up service, Talktalk were angels in comparison to trying with BT. I paid for broadband, was told a date, hear nothing and there is no way of contacting them without spending an hour on hold after which you'll be sent to an overseas call centre. Had to call multiple times to ensure start then had the date postponed! Then received a letter saying credit control had tried to contact me (no they hadn't). Company is completely out of control, wish I'd read feedback and AVOIDED.
  • Reviewer
    Location
    Birmingham
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    the worst broadband ever
    advisers not trained to help just to hold you on the phone for over an hour to download crappy help tools and your issue is never resolved the way it should be. when my contract is finish i will be looking for another provider.
    For your sake never sign a contract with them
  • Reviewer
    Location
    Coventry
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BT is THE worst broadband and wifi provider. We were without broadband and wifi for 3 and a half weeks and were on the phone to be for hours because we couldn't get through and we'd be put on hold for up to 2 hours every time. BT would happily quickly get in touch when they hadn't received payment even though we hadn't got anything received any broadband or wifi within this time. It has been the WORST customer service my family has ever received. I would not recommend BT to anyone, 100% going back to sky we had no problems with them.
  • Reviewer
    Location
    Ardrossan
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Very patchy customer service. If you fall into the right category, it's not too bad, but if it's a bit complicated, then you've got no chance. For a communications company they're very difficult to get in touch with.
  • Reviewer
    Location
    Banstead
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    Absolutely awful!!!! Don't go there...,poor customer service...
    Stick with sky or virgin, even talk talk beats BT
  • Reviewer
    Location
    Surrey
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Signed up to BT 17 Mbps
    Got 0.5! i.e. 97% less mbps than we signed up for.
    We called to ask BT for help….they said they would “call us back” they never did.
    We asked to cancel our contract (Note receiving only 3% of the Mbps meant they were not providing use a service fit for purpose)
    BT said it would cost £140 to get out of their contract.
    As we have 90 days left in the contract we offered to pay to the end of contract and that we were giving advanced notice of termination. BT said only when your contract has 30 days can you give advanced notice (not 90 days, not 29 days not 31 days….1 day in the year that you can cancel)
  • Reviewer
    Location
    Swinton
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Rang bt to request name change was informed or cas kr be changed due to having a credit check in that name. I can change my name with passport office mortgage and bank among many other credit accounts I hold. BT need to be more sympathetic and understanding and respect and individuals wish. Imagine shocking circumstances had occurred to that person and they cannot bear to see that name shame on your outdated and harsh service
  • Reviewer
    Location
    Adlington
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Horrendous"service". No broadband for 2 weeks. Constant phone calls to try and get it sorted. Promises of "some one will call you back". Believe me - that never happens. Been on now for 3 days and told Im going to exceed my allowance. Worst decision I ever made to move to BT. DON'T BE TEMPTED. JUST DON'T DO IT!
  • Reviewer
    Location
    Salford
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If you are considering joining BT then don't. Signed a 2 year contract in October, no internet for over 2 weeks, insisted we had internet, sent 2 Openreach engineers who both said, you're right you don't have internet. They eventually fixed it but had to give us a new 'contract' this happened 4 times. They took money on all accounts so we payed them over £370 too much, we are still arguing with them. Today they tell us they are putting their charges up !!! So, what was the point in signing a contract. Utterly scandalous company.
  • Reviewer
    Location
    Banstead
    Reviewing
    BT
    Date
    Comments
    Totally Fustrated now!! Never call you back...slowest broadband Ever!!!
  • Reviewer
    Location
    Surrey
    Reviewing
    BT
    Date
    Comments
    Absolutely appalling customer service!
  • Reviewer
    Location
    TN31
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Broadband Provider Pah!
    Totally unreliable Broadband Provision.
  • Reviewer
    Location
    Banstead
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful, poor customer service!! Wished I'd never changed service provider. Will be cancelling and going back to sky!!
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Really really bad company. Poor service and extremely poor customer service. When they make mistakes (and pretty huge ones at that), they refuse to accept responsibility. We moved our phone & internet to them on the promise of cheap broadband and phone. We asked to keep our phone number of 20 years. They agreed.

    When the move took place they disconnected our phone number and gave it away. They insisted that they no longer supported landlines and that we had to have a new digital number. This is not what they promised, so we left.

    Efforts to restore our number with our new provider have been thwarted at every turn by BT out of sheer spite. Their representatives accept no responsibility whatever and had the audacity to blame us for their error. When that was getting them nowhere they then blamed Openreach. Openreach have no responsibility for phone numbers at all.

    Bad bad bad company. Could not care less. I wish that I could block all their phone numbers just to give them a taste of their own medicine.
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    We had a really bad experience. We swapped to BT as our previous provider was slow and erratic. Imagine our surprise when we found that BT was the same.

    Worse still, we had asked to keep our phone number and had been promised that this would be done. On the day our broadband was switched BT disconnected our phone line as “we had not requested one”.

    Who, in this day and age, lives without a main home phone. Not only that but we have lost the phone number we have held for over 35 years. No one wants to help us get it back.

    So angry!
  • Reviewer
    Location
    Inverness
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst company i have ever dealt with. All they are interested in is signing you into a contract then providing you with crap service. My broadband speed was 2MB! When i complained they said the small print states a minimum of 1 MB ! They then offered me an updated router for £70. Dont be fooled by the name. BT is crap. Ive since moved to talk talk. Excellent customer service. Excellent broadband speed and at 1/3 of the price.
  • Reviewer
    Location
    Surrey
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst customer service I've ever experienced. Spoken to about 9-10 different people regarding the same issue. All claim to 'update' notes online so each member can follow up with the order, but had to discuss same issue over and over again with all staff clueless each time. Unbelievably frustrating. Would move to ANY other provider, however none in our block of flats.
    Could not be more frustrated or angry. Almost one month since we first placed our order, only to hear one day ago that we have to replace our order due to the incompetence at BT.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.