BT Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 18287 customer ratings since 2018-03-22 (Show all time ratings)

Visit BT   Read our BT buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2783 Customer Reviews for BT

  • Showing page 6 of 279, skip to page 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
Reviewer Location Reviewing Date Ratings
The most unreliable company I have come across in the entire world. The staff members are the dumbest bunch of incompetent fools in the world.

BT has stolen money from me and made promises that they will reimburse me in the next bill but still have not done it.

I have been trying to move my phone line from upstairs to downstairs for four months now and they have made 4 different appointments and did not show up for 2 appointments. They showed up for 2 appointments and were unable to do the job because they are just dump and pathetic.

I have probably spent over 50 hours speaking to them on the phone in the last 4 months. All the BT customer annoyance service assistants on the phone do their utmost best to annoy the **** out of you.

Avoid this company at any cost.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London BT  
Do not touch BT with a barge pole. They have been happy for me to pay well over the odds fo a long time. £35 over the odds per month to be exact. Guess that's what happens when you don't keep eagle eyes clamped on these comanies all the time! Lesson learned.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Farnham BT  
Would have given no stars but there wasn’t an option for that..good enough to take your money off you every month because I was in a contract but paid for 11 month of no phone and broadband but won’t give me any compensation because there pathetic excuse was I wasn’t phoning them all the time to report it..I would advise to steer clear of bt don’t want to know when you complain steer clear of them better providers out there who are cheaper and have better customer services bt’s customer services is appalling.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton BT  
Just the worst internet we ever had. AVOID AVOID AVOID
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Dover BT  
I went around the houses to try and arrange broadband with BT as they kept saying my house didn't exist - despite providing them with the name and mobile number of the person that did the survey and the survey reference number. Finally got a date for installation. The engineer turned up after the allocated time (8am-1pm) and said he couldn't do it. Spoke to 8 different people in less than 24 hours - each one telling me something different. Still no broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London BT  
I have landline and fibre broadband with BT. BT's customer and technical service is all mostly handled via overseas call centres, and they just seem to read scenarios off rote, so don't really listen, if they understand your problem at all, so it's a terribly frustrating experience. BT left me without a landline on and off for several months when I moved to a new place until they finally admitted the fault was with them, and eventually rectified it. It took many calls until the problem was taken seriously. Broadband fibre speeds were nowhere near what was advertised, and the service cut out quite often. Once an Openreach engineer came and noticed the wiring on the street was pretty precarious which explained why there had been so many issues. On top of all that, their service is not value for money. I was on a deal originally but I was unwell over a period during which the deal contract came to an end; they don't notify you and then started charging a hefty amount monthly as per their standard tariff, so I ended up overpaying a few hundred pounds, so keep note of your contract periods. I just swallowed it as I knew I would be moving in a few more months so kept things the same as I didn't want to pay an early exit fee if I started another contract. Of course, don't be completely fooled by "no exit fee" either on a standard tariff, as they will want 30 days' notice, which is effectively a hidden fee. There are lots of better and cheaper providers out there with much better customer service. BT have lost touch and are sadly not a good provider, consistently. I won't be using them again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London BT  
You'll need a good 4G service with BT as the broadband is not very good. BT customer service pointed out that the fast speeds were only for people in the bigger cities. In other areas, we should expect a worse service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Weymouth BT  
My broadband speed is approx 1.5mbp, it’s terrrible the connection drops out and most of the time we can’t get online. We’re stuck with them for another 12 months, and it doesn’t look like anything is about to change. Wished I’d never signed up with BT as they aren’t interested in fixing this connection.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Cupar BT  
Unreliable.
When it works, it's ok, but sometimes it dies right at the time you need it and it's very annoying.
It's still better than Sky but nowhere as good as BT was.

Also, another problem with the Internet is that when someone uploads a file, Internet in whole house becomes unusable, so we have to use 3G internet for it instead. Not only does upload make the internet unusable, but it's also very slow and even not very big files take ages to upload!.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Liverpool BT  
Joined bt back in November my live date was the 30th broadband and landline was dead rang bt and they too me it was a fault on the line I got told numoures dates to go live it didn't happens no end of phone calls complaints still nothing done then Friday 28th Dec and bt customer services rang me admitting their was no fault it was the local supplier for the area who hadn't done the work in the beginning they told me I couldn't switch provider as the fault would still be there I've spoken to no end of call handlers and each one lie threw their teeth this company has the worst customer services I've ever dealt with every time I ring I get told 2 days one week and so on a outside company needs to go in and sort them out do not change to bt
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wrexham BT  

Loading...

  • 2783 reviews, showing page 6 of 279, skip to page 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband.co.uk