BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    2.9 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 16787 customer ratings since 2018-05-21 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

2811 Customer Reviews for BT

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Reviewer Location Reviewing Date Ratings
No issues, just expensive
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Biggleswade BT  
Would have given 0 stars.
Had an order placed by them and they put me on infinity 2 despite only being able to get a maximum speed of 21mbps at an extortionate price which subsequently put me in a new contract. On a good day the best speed achieved is 11mbps and that was at silly o'clock in the morning. Constant buffering, umpteen faults on the line resulting in being unable to make calls or go online. Having extra services added that were not wanted or requested and then having a battle to get them removed. Passed from pilla to post with no one taking responsibility or ownership. Will no doubt need to take the issues to ADR and ombudsman.
The TV package isn't worth the cost, now tv and Netflix combined are better value for money.
My advice is to get service from a more reliable company that has great customer service
Lancaster BT  
Absolutely shocking, been on the phone for nearly an hour and still no answer! WiFi can be slow, had a big problem with the mobile phone and now have issues with the landline!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Scotland BT  
Dreadful from start to finish, countless problems trying to setup in multiple houses
The Call centres they provide are next to useless, their english language skills are awful and their technical skills and knowledge even worse. Had BT broadband in 4 different properties and its been intermittent and dropped out all the time and never been the speed quoted. Overprived and you can find much better deals out there now.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Derbyshire BT  
Absolutely **** internet and rip off price. Waited until end of contact just paid 48 pounds plus some made up early exit fee 5.13 even though the contract ended in Feb 2019 and they cut me offline after 4 days. So why the hell I just paid 48£ for 4 days????. First and last time I'm with those *****
London BT  
Shocking service left me without broadband for a month. Never go with BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brighton BT  
In my (long) experience of BT I can say that BT provides an appalling broadband service. Although the exchange is across the road from my house the download speed is now only 0.23 Mbps which makes broadband almost unusable. (There seems to be some continual problem at the exchange). Yet I am told that this is an acceptable speed! I am paying £55 a month for this service plus phone calls.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Fort William BT  
no stars for BT. Mind bendingly awful in every way. We have been battling to get our phone line to work for 5 years and the internet also which operates spasmodically so you can't get a refund. Each time we are fobbed off with the 'it isn't us its Open Reach' excuse. If you are lucky enough to get an Open Reach engineer to actually come at the time stated they say 'not us mate problem is with BT.' We are in a rural area with the new SUBSIDISED Rural Fibre option supplied to outside our gate but we are still being fobbed off and passed from department to department with no one taking ownership of the incompetence.
IP18 6SJ BT  
Been without Internet for a week, Even though BT promised to have it sorted on 3 different occasions, today Open Reach tell me it will be out for upto a month. BT's response is to pass me from pillar to post, ending up with Paul from Cardiff. He read continually from his notes and kept going on mute to write more notes saying the same thing !!! To be honest an absolute disgrace, I've been with then for 20 odd years and they are happy for me to be without Internet for a month but won't let me cancel my contract - that's how to keep customers - what a service !! - appalling from top to bottom
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Abo BT  
Promised speeds nearer 50mbs and at the beginning that’s what we received, then the cancellation date passed and speed drops to18mbs. BT first say fault at the exchange, then line outside house now it’s inside the house and a possible £85 charge. Fault promised to be fixed by 26th - now 28th and still poor speed
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    5 stars
Wales BT  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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