BT Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.
Recent Customer Ratings for BT
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 12873 customer ratings since 2019-01-17 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
2907 Customer Reviews for BT
| Reviewer | Location | Reviewing | Date | Ratings |
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The worst service I have ever been in contact with. Booked an installation, took a day off work and no-one turned up. BT told me the engineer came at 3.30pm but I was waiting all day, so basically a lie. I re-booked for another day and called BT twice to make sure they would come, they told me on both occasions that someone would definitely attend this afternoon. Called them a third time and BT said that the appointment was changed for the next day, without bloody telling me. I cancelled straight away, I am not paying some muggy company my hard earned cash even and this is even before the initial installations. |
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| Adam | London | BT | 2018-12-12 | |
LN12DF, Paid for 60mb-80mb Broadband but actually receiving constant 29.3-29.5mb, and there has been no Dial Tone since Friday on landline!. This is paid for BT Broadband Super Fast Fibre II: and this a breach of contract since Friday 07/12/2018. Hope anyone working for the Telecom Regulators, Ofcom read this. Now on telephone line: 0800 800 150 and usual BS about sending out an engineer and a callout FEE. Same script different day. |
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| AGW | Lincoln | BT | 2018-12-10 | |
crap sevicie for cusmomore support |
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| Alan | manchester | BT | 2018-12-10 | |
I have been having issues with the router since mid October, contacted BT on numerous occassions, speaking most of the time to rude staff who were sending me instructions for hub 5 or smart hub while I have got hub 4! They were aware as they had asked before. Asking me to split connection, etc. Ended up with having 3 engineers who ordered new hub for me. It didn't arrive so I contacted them, they don't know anything about it! Once it arrived, the speed has dropped so complained again, then they sent me some texts and asked to reply what would cost me extra money. In addition, on one occassion I asked when my broadband contract would expire, lady told me the 4th of January. I rang them at the beginning of December to cancel, I was told that line rental contract expires on that day, broadband contract in July. So lazy! Honestly, I'm fuming, never had such bad issues with Sky or Virgin. I can't wait the contract to be finished! |
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| Joanna | Manchester | BT | 2018-12-10 | |
I though Virgin media was bad but god damn ! BT sucksssssss just like the guy below stated no BT internet and its been 3 weeks that the board band box arrived. |
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| uhkoi | hampshire | BT | 2018-12-10 | |
Absolutely disgusting customer servive my service shouldv been activated on 19th november 2018 its now the 11th december 2018 and its still not on iv complained numerous times no responce my case is at level 3 complained case but aint seen no change and the lack of communication is disgusting iv requested my order to be cancelled still not done iv requested that 4 or 5 times if your thinking of joining think twice |
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| Leon jackson | Wolverhampton | BT | 2018-12-09 | |
Annoyed that BT do hard credit searches when your just enquiring about the date/ cost of broadband and don’t go through with the order. |
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| Kim | Edinburgh | BT | 2018-12-07 | |
BT custemer for phone many years and broadband for a few years. Switch to Fibre but had 9 days without broadband due line not set up. First person claim ethernet cable and would take 5 works to receive this to sort problem which was wrong and needed engineer. 6 days after second person said engineer required. spoke to rude line manager offer £10 as complaint. then tried to charge £85 for the engineer which was the incorrect as previous showed under £50. finally had engineer solve broadband and he confirmed normally no charge for fibre set up. spoke to second link manager about complaint again poor service and like previous manager lied about complaint service at BT. not all staff are bad as previously spoken to other members in other offices and ok. Broadband staff are just poor at everything. BT just rubbish and I would never use them again |
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| david | Surrey | BT | 2018-12-05 | |
If you plan switching to BT, beware they would cut your existing broadband service on Friday morning and leave you whole weekend and bank holiday without Internet connection - which has happened to me. And they won't give you any compensation either. What they boasted "Switching today, connected tomorrow" is totally ******** and lie. BE CAREFUL!!! |
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| JZ | London Croydon | BT | 2018-12-05 | |
They are FULL OF ****. |
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| Nick | Slough | BT | 2018-12-03 | |
I bought a BT broadband in 2016 and then renewd on 17.In 2018 when i was getting a problem with their speed download/upload speed and worst customer service experience ever i had in life, decide to change my provider spoken to BT few times about my last day of ending contract and so on. after switching provider (in process)after few days later received an email from BT stating that i need to pay £86 for cancallation fee due to i am in contract with them till 2019. So i contacted BT customer service lady doesn't know what she is talking about and all the time TRYING to selling me BT package in a different ways. which i said NO for any package after waiting 45 min over the phone, customer service lady mentioned me i had renew my contract in arpil 18 for next 12 month contract. which i was completely disagreed with her as why would i will buy a new contract when i am already in contract and new contract is more expensive then old contract thirdly i had not received any emails or notifcation that about new contract or switching to new contract. |
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| sam | dartford | BT | 2018-12-03 | |
Following resetting of an e-mail password by an Indian call centre techie my e-mail stopped working. A quick call to 150 got me to Ireland where I was fed a line of utter BS yet promised a call back by an expert at a set time. |
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| STEVE | BT | 2018-12-03 | ||
Worst internet I’ve ever experienced in my life. |
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| Ryan Jones | Swansea | BT | 2018-12-02 | |
BT are rubbish. Decided to use two cans and some string. Send message by pigeon was much faster . Don't call them for advise as will bring out a side of you you did not know was in you. I turned into a monster because they are robot's spuying out pointless tech advise you have tried before you called them .charge you a fortune to tell you to switch it off and on again. |
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| Del murphy | Kent countryside | BT | 2018-12-01 | |
the greed is pathetic.went from £29 to£58 after 18 months.I don't know why they treat you as a mug while giving new customers a great deal.anyhow have switched to talk talk for £20.its up to us to leave after 1st contract ends.its dead easy,your new supplier does all the work |
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| mark omalley | MIDLOTHIAN | BT | 2018-12-01 | |
Get pushed from pillar to post, don't actually get factual answers, rude customer services, and now ain't even answering the phone, internet issues for nearly a week now. Been on phone for half hour and pay £44 for the previlege. Not a happy customer sort it out. |
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| Roxzan | Taunton | BT | 2018-11-30 | |
This company is shocking I moved into my new home and gave 2 weeks notice to BT that I was moving. I spoke to home move team who explained I will be getting my hub posted and a engineer was booked also, I was happy with that set up. |
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| Des | Silverstone | BT | 2018-11-30 | |
Not even worth one star absolute disgrace set dates for activation no engineer comes they continually have messed order up cancelled and re ordered apparently that’s their process for me has happened four times in a month and with that comes another arrival of new equipment and their bill. I have been left lots of equipment I can’t use and been without broad band service for over a month just received another delay confirmed today . if u wise avoid bt and go elsewere |
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| Michelle rainey | Northern iteland | BT | 2018-11-29 | |
Absolutely shocking, would not recommend to anyone, waited nearly a month for connection still waiting, was told if I cancel and go to another provider that everyone goes through open reach and I would start all over again and would end up waiting longer, guess what a week after that get a call from bt saying they have cancelled my order by mistake and guess what got to start again, wished I'd gone elsewhere, it's more like customer we don't care. |
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| Antony Jones | Shavington Crewe | BT | 2018-11-27 | |
Terrible customer service. Needed to switch to a new account after other flatmate moved out but we were already using BT. They had no problem turning off our broadband but haven't set up a new connection. Get fobbed off every time I call with no one taking action or accountability to see our problem to resolution. I have to call every time and explain the problem and then get connected through to a different person where I have to explain again. Would never have gone with them if I had read the reviews first. |
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| Eileen | London | BT | 2018-11-26 | |
This is a terrible service. Slow speed, dropouts, OMG this is so bad. |
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| Christopher | DORSET | BT | 2018-11-25 | |
Worst experience of my whole business career. I don’t want to go into deatil as I simply don’t want to waste anymore time. Ended up costing my company thousands. Find another supplier for business phone and broadband. |
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| Andy Gray | Ayr | BT | 2018-11-23 | |
Absolutely disgusted with BT! Have cancelled service within 14day cooling off period because they have failed to instal my new phone line and broadband on 2 occasions and failed to send engineer despite promising a visit todaySpent hours and talked to many agents on phone to no avail so have cancelled the service.BT are utter rubbish and I advise you to avoid them like the plague! |
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| Scorpio | Croydon | BT | 2018-11-23 | |
Fixed price contract is very expensive compared to current deals Nil response from customer service |
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| Paul Camp | cuffley | BT | 2018-11-23 | |
Ridiculous WiFi, slow speeds paying for 50 barely getting 10mb/s , poor connection issues, says it’s connected but no internet , download speeds are better in potato than their hubs and you’d get better customer service from a lamppost than one of their staff keeping you on hold through till your mid 20’s |
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| Ben | Smith | BT | 2018-11-22 | |
horrible customer service. kept me at home all day just to inform me that the engineer has postponed the visit to tomorrow on his own! while the system still gave today's date and sent confirmations on the arrival of the engineer. customer service has no idea and just apologizes. worst provider ever. don't even think of trusting BT. they will screw you over their monopoly position over and over. |
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| e o trgay | london | BT | 2018-11-21 | |
I've never left a review for a company before so I think that says enough. I would advise anyone to leave BT alone. Absolute crooks. Increase the price whenever they choose. Always make everything in their favour. They charge you for everything. Tell you that you can't cancel till they say pretty much even though they know my internet is faulty. The TV service is dreadful and about 20 years behind sky. When you phone you'll be passed around departments for fun. Please avoid them. Price started at £45 a month then shortly into my contract they upped it to £53 because they can! Oh and we had a month of trouble 18 months ago with the 4k box as well. Will not miss them. Got to wait another month till I'm free. Never again will I gone with BT. |
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| Thomas | Yorkshire | BT | 2018-11-21 | |
I bought a broadband in London from BT in order to get some wifi. It took me more than two months, and 6 engineer visits, wich 4 never showed up. I still don't have wifi by this time, and when you cal service, they'll find excuses for all of this, by saying that it's not their fault, when it is. |
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| Jacob Nulli | London | BT | 2018-11-19 | |
The worst provider I've ever been with. The connection always goes down, is ridiculously slower than what I was told I would get when it does work, and they were 2 weeks late installing it. Couldn't hate a company more! |
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| Liam | Carlisle | BT | 2018-11-19 | |
I have been a bt customer for 3 years, my contract is for 42mb/sec I get about 4mb/sec tops! @£29pcm if your a day late in paying which happens to me a lot as I'm on benifets you get disconnected which includes a charge of £12.99! 5his months bill was £41.98, I spoke 5o a lovely woman in India who was quite helpfull but not overly so. BT is a terrible broadband provider when it comes to the money grabing scheme, as for the actual broadband its slow at best depending on the server your connected to, for example if your watching the YouTube it's slow to the point that 6our video will start and stick to a very low quality like 480p until you manually up it to 1080p, general Internet page searching is not fast like pre 1mb speeds however if connecting to a Microsoft server for xbox I get a good deal 40 odd mb/sec which is great. You can have all this for a mer 29 quid per month. I will not be updating my contract this time and can not recommend at all. |
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| Matt99 | UK Swindon | BT | 2018-11-17 | |
BT has the worse customer service iv ever dealt with, i was happy till i moved in february 2018 and i was a fibre customer, they put me on slow internet speed and didn't tell me and made me a new contract which i couldn't get out of at the time, when they claimed to put me on fibre my download speeds dropped more than the slow speed one i was getting, so after months with poor customer service and arguing i told them where to go with there broadband, i was also a mobile customer and with out my say so they claimed i said yes to cancel my mobile deals so when i was cut off i called them for 3 days trying to get the pac code so i can keep my number, cause the sims where cut off they can not generate a pac code, they may speak english but they dont understand english, i will never use them again, and i advice anyone else to go else where and save yourself the agro. |
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| Richard | Kent | BT | 2018-11-15 | |
In the last 6 months the broadband service we receive has been unreliable ranging from 2Mbps - 6Mbps. For a week we did actually get speeds of around 15Mbps, so it is really hard to understand why the service is so very poor for the majority of the time. I'm switching from BT as my Demon Internet is much more reliable. |
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| EK | East Anglia | BT | 2018-11-14 | |
I won’t bore you with the story. However take the advice and do join another provider. Even though BT are a very large company they are clearly going through some serious money issues. The service is shocking and never worked properly. They will over charge you and make it near impossible for you to get your money back. Don’t be suckered in by the introductory offer, you will be better off paying more else where and the price being fixed however still receiving good full working service. BT customer service is pathetic. Again they have cut costs with over seas call centres reducing the customer service levels. |
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| Lorelle | Leeds | BT | 2018-11-14 | |
I've put one star because there is no option for 0. |
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| Shel | Newmarket | BT | 2018-11-13 | |
Multiple week delays on installation leaving me without internet for a period despite having left a generous overlap with my previous provider (Hyperoptic). Thankfully hyperoptic were able to extend my previous package without issue to cover this. My new BT internet cuts out on a regular basis. Speeds slower than previous provider. Signed up in April, 2 months later they raised my package price by 15%. Apparently I missed a letter and have now cannot dispute this. Customer service unhelpful, generally unable to answer simple questions. Very unimpressed, service with other providers has been far better. |
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| Peter | Manchester | BT | 2018-11-13 | |
Absolutly disgusted with bt I'm a new broadband customer and my service was supposed to have been activated last Tuesday today a week later still no broadband.After numerous heated conversations and a visit from an engineer I still have no broadband.I have now been told another engineer will be out on Monday..Nobody seems to know what they are doing it's a wonder they have any customers if this is how they treat a new one . I will be cancelling my contract that hasn't even started. You have been warned |
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| Julia Burgis | Bournemouth | BT | 2018-11-12 | |
I have no other option but to get in touch with of ofcom, BT should not be allowed to carry on like this, endless phone calls to bt on my mobile I might add as My landline stopped working broadband works when it feels like it, a month later and open reach has to dig the road up which will be another week. I made a complaint and bt closed it with out even asking, they are a complete shambles!!! |
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| Kate | Cresselly | BT | 2018-11-10 | |
Shocking service, router broke Monday and still waiting for a replacement Thursday. Probably have to switch to Sky. |
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| Dave | Buckinghamshire | BT | 2018-11-08 | |
My advice is to find a different supplier BT is awful & their costomer service is even worse |
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| rigamortice | scotland | BT | 2018-11-06 | |
Speed is to low for consistent performance |
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| Cornes | Newport | BT | 2018-11-06 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
