3,590 Customer Reviews over 90 pages
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- Location
- SW London
- Reviewing
- BT
- Date
- 2017-01-14
- Comments
-
17 Mb/s Im having, aways gives me about 1-2 Mb/s download speed. Customer Service never replies (phone/facebook/email). I you have a choice DO NOT go for BT. I have to stay with them since it's the only one provider in my area...
- Location
-
- Location
- Yorkshire
- Reviewing
- BT
- Date
- 2022-12-09
- Comments
-
BT customer service went the extra mile compared to other service providers and ensured I got a good all-round customer experience. Recently moved into a new home, BT had me set up in 48hrs. Other providers quoted from 2weeks to a over a month.
With this being my first time moving I made the mistake of placing a order with a different provider and then changed my mind and placed an order with BT. This caused an issue I didn't know it would cause. BT explained my ISP was blocked by the first provider I had placed an order with, BT cancelled in 24hrs and told me to order when sorted, it took less than 15mins to explain this to me and correct the issue (They even phoned Openreach to check). The other provider cancelled 16days later (and I had to call to find out). On the day of activation with BT, my service was up and hub delivered by royal mail by 10:00am.
People tend to leave reviews only when something frustrating happens but I'm generally chuffed with how BT handle issues and provide good customer service. Compared to the few providers I experienced they're much better.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2017-03-31
- Comments
-
I have been with bt for years but very dissapointed the way i was treated. Very poor customer service with rude unhelpfull advisors. Switched to another operator now. Very dissapointing bt!!
- Location
-
- Location
- England
- Reviewing
- BT
- Date
- 2023-04-26
- Comments
-
Ive never spoke to customer service but my dad has and its the same thing every time its like their reading off a script and its so inconsistent it turns off everyday without fault and its turned off 3 times in the last hour for 10 minuest straight
- Location
-
- Location
- Clowne, Chesterfield
- Reviewing
- BT
- Date
- 2023-01-22
- Comments
-
The broadband has been 100% reliable. Fast connection for 2 years, no downtime pretty much. Pretty good. The downside has been I paid for an upgrade to BT sport and got a discount to the sport in return for starting 2 year package again. However....I asked before I signed up if I didn't proceed with the BT sport (there's always a 30 day cancellation period) if I could go back to my original contract, and they said on the phone, yes it would be reverted. I returned the sport, but they didn't revert it. They still added 6 months onto my contract (even though I wasn't getting the £7 sport discount) and just decided to give me a reduction of £2 to my broadband (which I never agreed to). This is pretty bad. So i called them...customer service said they'd change my contract back to original dates. I realised 3 months later, they didn't change anything. So I had to call them again and then they admitted they can't actually change it back to the orginal, so sent me an email saying I could leave at my original date, even though my contract says an extra 6 months i didn't agree to. So again: broadband speed etc - perfect, no issues. Just don't sign up for any upgrades to sport etc or any upgrades offered over the phone mid contract as they are shady and sign you up for deals you never agreed to.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2019-06-16
- Comments
-
I have been a business customer for several years with BT and had the worst experience ever. For a few months I had one constant issue with BT business broadband in connecting to my card machine which is a lifeline to my business,a lot of customers do not carry cash,so after they dined and wanted to pay, they had to walk quite far to use an atm and a few times customers did not return to pay. I phoned BT faults department and they would take me through a few procedures to reset the connection and after a few attempts the fault re-emerged ‘Connection failed ‘. I contacted World Pay card machine provider and over the few months they changed the card machine twice in an attempt to see if it’s their machines are faulty. This was not the case and World Pay kept asking me to contact my internet provider (BT) I had enough of this constant issue that I decided to change internet provider and giving BT a months notice to terminate my contract. I was furious when I received my final bill payment and BT charging me an extra month for leaving, when I contacted BT about this they said there’s nothing they can do as they don’t have any record of any previous complaints. After wasting so much of time and effort to try to resolve the issue and to remain with BT this is what I get offered a £30 reduction, it’s an insult to all I have been through . I have never experienced such a bad level of service and this is a warning to all and specially businesses to keep their distance from BT.
I find it an irony that when one calls BT one is constantly reminded that the phone calls could be recorded for customer service.
- Location
-
- Location
- Bordon
- Reviewing
- BT
- Date
- 2022-07-16
- Comments
-
First time buyer, first broadband supplier, new build. Customer left feeling like a joke.
I joined under the sales pitch that I'd be upgraded to fibre once it is connected to the property, it the meantime I'll have a non fibre package.
In short, there was no fibre upgrade. Uploading 30second social media post bought YouTube on my TV to a standstill. Couldn't watch Netflix without several loading screens. Several webchats talking about low speeds resulted in nothing. They were always seeing their convenient "speed promise" margins, while I was waiting 5 minutes for a video to load.
When I was leaving I called up to talk about terminiation fees, they said they could up upgraded to 2 - 3times the speed for no extra monthly since the beginning.
I would recommend to everyone to stay clear of the broadband.
Cheaper per mb/s alternatives out there.
- Location
-
- Location
- Essex
- Reviewing
- BT
- Date
- 2014-04-07
- Comments
-
BT is the worst service I have ever used. Over the past 3 months we've been getting broadband speeds of a maximum of 10mbps and a minimum of 0.01mbps - both of which will occur in 5 minutes of each other. After spending many hours on the phone and going through the same useless and redundant 'restart the hub' process we finally got an engineer sent to us - who assured us there were "no problems" and was gone in 5 minutes. Their customer service is appalling with a woman even hanging up on us whilst we were mid-discussion - not to mention the people we couldn't understand as they're all based overseas. I would rather pay double the price we're currently paying and go with someone else rather than BT but as they're unwilling to cancel the contract we have with them it looks like we're going to suffer till next year.
My family and extended family have all been told of the issues we've been having and i can assure you that BT have lost customers for life because of it.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2015-03-04
- Comments
-
The security is useless. If all passwords including the online login are reset by the reset button then all parent controls are useless!
The customer service is awful. I ahve called about the security issue. I was first told repeatedly that my account was not with BT and that I was wrong. I provided all my details, eventually they found my account from all the CORRECT information I had provided, no appology was given. The opperator was short and rude.
To resolve the security issuee I was told to put the router in a wooden box.
You can buy routers that do not have this issue.
Overall the service with BT is awful. I have had problems in the past and avoided BT for this reason. I had heard they were better... they are not.
- Location
-
- Location
- brighton
- Reviewing
- BT
- Date
- 2018-06-20
- Comments
-
i am lucky to be able to write this review as i have a 5 minute window of being online before my BT broadband drops out again.
I have been with BT for about a year in a property and they have sent about 10 engineers, ive called them about 50 times and still i cant even send an email without it cutting out.
when i try to call up to downgrade the guy on the phone tries to sell me a higher priced product and tells me that new customers are higher priority.
I then ask to cancel the TV package and only use the broadband (so i dont waste as much money as i do now) and he asks me why. I then say that i prefer to use netflix and he asks why and tries to upgrade the package again.
I would highly avoid this company - load of rubbish.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2017-08-30
- Comments
-
By far the worst service I have ever experienced, not even going to bother explaining as every other review covers the exact same crap I went through, after my 12 months is up going to switch to virgin or another provider without hesitation.
- Location
-
- Location
- Bristol
- Reviewing
- BT
- Date
- 2016-10-19
- Comments
-
DO NOT GO WITH BT.
Activation supposed to happen on 14/10/2016 and still nothing on 19/10/2016 with no answers.
Indian customer service lines, on hold for at least 30+ minutes a time, no answers or explanations, always fobbed off with "we'll investigate and call you back" but never receive said call-back.
Can hardly believe that the company has not shut down, operating the way that it is.
Would never recommend and will be cancelling contract.
Can't comment on broadband quality, as we never actually received any.
- Location
-
- Location
- Uk
- Reviewing
- BT
- Date
- 2015-05-26
- Comments
-
To me, BT is a stupid company. If there is no star I will choose no star.
First, every charge is so expensive but the service is extremely bad. For example,the normal payment per month is £45 something even I didn't use any calls. The speed of the network is not quick under this price.
Secondly, the company is overcharge. Once a time, my phone line is broken. Then I phoned the BT customer service I asked the adviser how much of the line need to be fixed. The adviser said maybe just £20 on and off. But I am shocked when I got the bill, the engineer fee is £120 something even the engineer just work less then half an hour , just fixed the broken iron wire. And also I think the company did't say clearly what is international call freedom on the contract. For example,I pay £6 per month but I always need to £10-15 per month for the international call.
These are two major bad feelings to me so far, all the say I am extremely not happy with this service experience. I think BT is the big broadband company in the uk, even over the city, whey they do such bad service. They should spend time and ideas to improve the service, not how to earn more money from the customers. I want to leave this company now, but I cannot because the contract hasn't been finished. If I want to leave I need to pay £ 200 to cancel the contract. So I have to stay with it. I will definitely leave this company and won't use it any more.
Thank you
- Location
-
- Location
- Hitchin
- Reviewing
- BT
- Date
- 2015-09-14
- Comments
-
The worst customer care ever!
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2018-03-08
- Comments
-
Awful customer service, I've been trying to resolve an issue for the last 8 months since I moved into a new property but it has been my worst nightmare!
Stay away, this company doesn't give a damn about you as a customer, they will just milk you!
- Location
-
- Location
- Edinburgh
- Reviewing
- BT
- Date
- 2018-03-12
- Comments
-
As existing BT customer just attempted to upgrade from copper to fibre (Infinity) Broadband. As usual with BT this has worked OK technically, but horrendously / comically badly in terms of dealing with BT admin.
Started with an appalling website, very difficult (for a very frequent online user) to determine current package and costs; rip-off prices for loyal customers (new customer deals for £25/ month are £50/month for existing!); after two phone calls agreed a better price, but order confirmation entirely wrong (standard prices); two phone calls, one formal complaint and a month and not sorted out the pricing. BT = B??? Terrible!
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2015-03-31
- Comments
-
The worst service I have ever had to endure for anything.
Please don't take the risk of using bt as they are truly awful
- Location
-
- Location
- brightonn
- Reviewing
- BT
- Date
- 2017-07-13
- Comments
-
delayed my installation but did not let me know, no letter or phone call. just been on the phone for 45 minutes, 4 different departments, no progress. AVOID
- Location
-
- Location
- Dundee
- Reviewing
- BT
- Date
- 2024-04-08
- Comments
-
I UPGRADED to fiber due to ongoing connection issues. After the upgrade the BB went down for a week before an engineer was able to attend and sort the faulty workmanship carried out by a contractor. My 8 person HMO Broadband Connection was down throughout. I have to compensate my resident for usage they had to purchase from there providers. This cost me £120. I was compensated by BT to the sum of £18.66 after a 30min wait and online conversation. What a joke!!
- Location
-
- Location
- Edgware
- Reviewing
- BT
- Date
- 2019-09-02
- Comments
-
DO NOT TAKE THIS BROADBAND, customer service is useless a lot of lias, is not working at all even on Facebook you can't go ...they charging for nothing...at the phone to cancel your contract they are saying you have to pay £30 for one month and £47 the fee and after they are charging £145 ...they are not serious at all...really bad customer service and experience...I fell so bad because of them...they see people like me how doesn't speak English and they trading to rope them ...be careful
- Location
-
- Location
- Cornwall
- Reviewing
- BT
- Date
- 2017-10-14
- Comments
-
Diabolical treatment of customers. Heed my warning DO NOT GET INVOLVED WITH BT. EVER. YOU WILL REGRET IT.
we moved out of our house 2 months ago I phoned BT spoke to (Sol) to ask them to cut off the phone the day we moved out, but when I realised it could be any time before midnight on that date hand to change it to the day before 2nd phone call. We have a period between moving out and we are not yet in our new house, BT (Kieron) advised me to put thing on hold as I would get a better deal as a current customer (FIRST LIE). Staying with relatives got an email as usual to "see my latest bill" I phoned to ask what was going on, spoke to 3 different people (Evette, Juliet, and David) who agreed I should not have a bill. And in fact THEY OWED ME £81.91 as I had been overcharged, for several months, I already knew that as my bill had gone up over several months from £42.59 to £65.98 but I couldn't face the trials of contacting BT. 45 minute phone call with David who said he would send me several emails with all the amounts I was owed which added up to £81.91 but he couldn't send immediately while I was on the phone because his "computer was frozen"! Ok 2 hours later surprise surprise no emails and no money back!
I'm moving and dealing with solicitors, estate agents and surveyors so didn't have time or energy to phone BT again for another week, till I spoke to Rose who agreed BT owes me £81.91 but I CANT HAVE IT BACK AS A REFUND BECAUSE THEY DONT GIVE REFUNDS! The maximum she said she could send was£16.95 but the rest had to remain in my account "in credit for when they start to bill me at my new house when I move in". Couldn't argue any more so left it at that. 2 weeks later another email to see latest bill online. For £42.56FOR WHAT!? Phoned them again spoke to Aditya, John, and Rob (in Newcastle) they all told me I hadn't cancelled my account, it was still running and they were providing a service. WHERE FOR? I DONT OWN A HOUSE!! my number does don't exist any more! Rob was very rude and said my case is being escalated to a different department and "someone"will phone me in a few days and nothing to do with him any more. It's been "passed on".
2 days later I got a text message saying they had tried to call me but "had not get a response". I had my phone in my hand at the time and it did not ring. 2 days later they did the same thing but as I answered they hung up on me. I have written a 3 page letter to their complaints department in Durham.
Please read about how BT treated me, scroll down and read how they treat 1,000's of their customers. But before you choose anyone else read their reviews as well, THEYRE ALL THE SAME!!! I was going to switch to Plusnet and their reviews are just as bad. There are not many choices in rural parts of the country so you are stuck. I am still fighting them and the ombudsman will take up my case next week as it will have been 8 weeks by then with no resolution. If you are trying to fight BT or ANY of them please contact the ombudsman they will fight your corner for you.
I can't leave no stars for customer service so have just left the lowest possible. Broadband speed and reliability ... I haven't got a phone line or broadband OR A HOUSE TO CONNECT IT TO SO that should be no stars as well!
I am fed up with giving hours of my life over on the phone to BT.
- Location
-
- Location
- cardiff
- Reviewing
- BT
- Date
- 2016-01-25
- Comments
-
If you want to get ripped off or literally throw your money down the drain by all means join up with BT if however you don't like being conned or value your money STAY WELL AWAY!not once have i paid the amount that i signed up for half way through my contract they raised there prices without even notifying me which then on top overdrawn my bank as i didn't have enough funds to pay the bill then they charge an extra £3 a month when you do cancel your direct debit which they don't tell you about and to top it all off now when i have called up to cancel everything then call up again a month later surprise surprise no acknowledgement of me calling no record or call log?!very convenient on there behalf now to actually cancel not only have i got to pay my outstanding bill they have whacked another £30 charge on top for cancellation fee!!beyond flabbergasted and beyond disgusted and if you ever want to try and resolve anything on your account when you call there "customer service"number you are on hold every time guaranteed for at least 20mins before you even speak to anyone.And seeming as BT is meant to stand for British Telecommunications every time you get through to there call centre only once have i ever spoken to anyone british and this is me calling them literally over 100 times all there call centres are mainly primarily located in india where alot of them can't understand you and can't even speak english properly!Incompetent employees Incompetent Business and absolute sham of a company they should genuinely be ashamed of themselves avoid like the plague!
- Location
-
- Location
- Epsom
- Reviewing
- BT
- Date
- 2020-12-10
- Comments
-
"Sorry, nothing we can do" should be BT's motto
The worse experience with anything ever. It started at the end of September when I placed an order for their full fiber 100 and TV package. It was more expensive than the competition but because it was a line take over they told me it should take only 20 days to get it set up as opposed to other companies that told me it would take a month or more. 20th of October was the initial activation date and the only thing that goes live is the landline (super useful in 2020) and nothing else. Apparently there was a need for additional work before they could get the broadband installed so I was pushed back to the 29th.
On the 29th an engineer came and told me he could not install the fiber broadband because there is no fiber run to this building. Apparently Open Reach has also messed up their site and had the wrong details about what kind of broadband can be installed at my address. This is the beginning of the downward spiral.
After that BT doesn't know how to deal with the problem. They put me on a temporary copper connection straight out of 1995 with less than 1Mbps speed on average and tell me it might take up to 26 weeks to fix the problem. At least the TV line was activated so good job there I guess.
Luckily, it only take a couple of weeks for Open Reach to fix their mess but when I thought it was finally over it turns out that the original fiber broadband I have order is no longer available, in fact there is no more FTTP plan available, only FTTC. As confused as I was I said "fine get me that one and let's be done with this".
Another small problem, because the initial order has gone through it has glitched the system and no one can cancel the order now in order to place a new one.
Now this is the peak of autism for BT. When I call to ask for a solution someone tells me that it might be faster to make a new account in my name (the original was in my father's name) and take over the line. What he failed to mention is the penalties that will be incurred for doing so. I call them and ask them about that and they told me "it's all very unfortunate and we are very sorry but there is nothing that we can do". I was directed to the billing department to dispute it and will update this review with the results.
So, after all that, more that 2 month of delay you would think that I finally got my services activated. Wrong! 9th of December was the new activation date and that day comes and again nothing. I called today (10th of December) and they told that they will get back to me, Almost every time they told me that nothing happened and I had to call them back.
At his point I don't know what to say anymore. I have been treated like a door mat for BT to wipe their feet on and then I was asked to pay for that privilege. To be fair, their customer services was friendly but next to useless so what's the point?
0/10 would absolutely not recommend, even urge you to steer clear if at all possibl
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2014-11-25
- Comments
-
I have been using BT Infinity for a year and a half. When I had to move houses i called BT to cancel my contract, the person i talked to told me that there would be a £37 cancellation charge on top of my regular monthly bill. After that it all went wrong and BT kept emailing of outstanding bills that kept changing and no one was able to give me an explanation. I am overall very disappointed at the end of the day i had to pay what they asked in order for my account to close as it affected my credit score. I was harassed to pay a bill that made no sense because i had no choice. Would definitely NOT recommend, there are other companies out there that might have problems too but at least half as expensive on the monthly bills.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2017-05-17
- Comments
-
BT unable to complete my order, been waiting over a month.
BT claim they initially made the wrong order and failed to inform me the order was cancelled. Only found out of the issue after calling BT to ask when will the engineer arrive, they claimed they never put it through even though they sent me email confirmation of the order and when engineer will arrive to set up the box.
Later they claim they need to re order the package and will receive a call from one of the advisor confirming if it's completed. got a call to say it's now complete and will be ready next day. This went on for 4 days after which BT claim the advisors did not take correct steps as there are issues with Open Reach. So now been told I have to sit tight and wait until someone gets back to me. Absolutely speechless and so frustrating, this is the second time it's happened to me. First time I waited 6 weeks so eventually decided to go with a different provider, this time I don't have any choice as it seems BT are the only providers for Fibre.
- Location
-
- Location
- suddon
- Reviewing
- BT
- Date
- 2017-10-15
- Comments
-
I have been with Bt for a long time and their service sucks big time, i am supposed to be getting 7mbps download but i only get just over 2mbps, hundreds of calls to India has solved nothing over the last 6 years, i will be changing provider very soon, do not go with Bt if you don't want hassles like i have, Bt are the worst provider going in my opinion, stay well clear.
- Location
-
- Location
- Manchester
- Reviewing
- BT
- Date
- 2016-12-06
- Comments
-
Rubbish company Paid for 12 months never fix my fault, only worked for the 1st day !!!!!! Terrible
- Location
-
- Location
- herefordshire
- Reviewing
- BT
- Date
- 2018-05-21
- Location
-
- Location
- United Kingdom
- Reviewing
- BT
- Date
- 2017-08-28
- Comments
-
Absolutely rubbish service for their customers.I got 2 phone lines for my business which we transferred from other companies and after everything BT said less then £30 per month but started sending us over £100 per month and they can't change it coz they trapped us in a contract.Never ever again in life.
- Location
-
- Location
- Derbyshire
- Reviewing
- BT
- Date
- 2015-01-20
- Comments
-
I ordered infinity after a call from bt trying to get me to commit to a new contract. The installation immediately caused problems as they removed an extension from my hallway which was no longer suitable. I accepted this as I was expecting super fast infinity broadband. This hasn't happened!! We are constantly dropping out, speeds are not brilliant. I can't download films from Sky anymore as they removed the extension I was able to use. I cannot speak to anyone but an Indian call centre and they use the scripts and are unable to deviate. On contract until Feb 2016 (6 months in on an 18m). I wish I could get out of it, horrendous service, no customer service.
Dealing with BT Business cock ups at work and coming home to deal with BT home cock ups.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2016-09-07
- Comments
-
Switched to BT from Virgin as they were offering a good TV / phone / Broadband package. HUGE mistake. Signal incredibly weak and slow so paid to upgrade to a higher speed (£6 extra per month).
They say we can't be upgraded for two weeks. Spend two weeks with crappy internet.
The day of the switch, the internet goes down altogether. We call and are told this happens for a day as it switches around (thanks for the warning).
Day 2 - still no internet. Numerous calls to an Asian callcentre, no one can figure out what's wrong, no one will let me speak to a manager and the next time an engineer can come out is MONDAY (that will have been 6 days without internet).
Something tells me they either need to employ more engineers or run a broadband service that doesn't break down all the time. Having to wait until tomorrow to lodge an official complaint.
Absolutely appalled I can honestly say I've never had such bad customer service in my life.
- Location
-
- Location
- London
- Reviewing
- BT
- Date
- 2018-06-20
- Comments
-
Terrible terrible customer service, I had loads of issues and could only speak to an outsourced office in India who wouldn’t help me, and who refused to give me any other numbers or addresses to complain about my experience
- Location
-
- Location
- Hampshire
- Reviewing
- BT
- Date
- 2018-10-17
- Comments
-
Haven’t even had broadband from them. Signed up over two weeks ago. Got told I would be connected and have internet by 12am on the 12/10 (over a week after I signed up). Engineer turned up and “sorted” everything. 13/10 and no internet. Get an email saying I’d have internet by 23/10. Both my partner and myself rely on the internet for work. I called them and the person I spoke to advised there was an issue with the exchange and said she has spoken to the engineer manager and manages to pull it forward to the 18/10. Got a text message 17/10 saying it would be the 23/10 again. Called and was advised they could not get an engineer out and I would have to wait for the original date. They will not compensate for the money my partner and I have lost in wages due to having no internet as we are not commercial customers. Called Virgin Media and they said they would send router out and would have internet in TWO DAYS. No engineer required. Never been more angry in my life.
- Location
-
- Location
- Ceredigion
- Reviewing
- BT
- Date
- 2016-07-24
- Comments
-
I've been with BT for as long I've had a phone/broadband, I've finally had enough and I'm switching to another company. The final straw was being charged £129 by BT for a visit by an engineer. The phone line was struck by lightning, the hub blew, and I had to replace the phone. The engineer knew that it was lightning to the line that had caused it, we discussed it at length, yet his report didn't mention a thing about it. Spoke to endless BT staff and have been told that it was our fault and we have to pay the charge. Countless times over the years the phone or internet have not been working, we've never once had a penny knocked off our bill. They once took 6 weeks to come out and look at the fault. I am tired of the call-centre staff being overseas, I'm tired of the endless options when phoning them - press 1 to speak to an idiot, press 2 to speak to a lesser idiot. I'm tired of their ineptitude, broken promises, and lack of customer service. They are too large and unwieldy, they don't care about individual customers, they have too much of a monopoly, particularly as they own Openreach. I hope that the company we are in the process of switching to will be a breath of fresh air - they already score points for staff being in the UK, being smaller and friendlier (we're moving to Zen, they have really good reviews). Between the phone, broadband, and BT Vision we spent on average £50 per month, may BT enjoy their pyrrhic victory, they made us pay the £129 charge but they have lost £600 a year in payments.
- Location
-
- Location
- W13
- Reviewing
- BT
- Date
- 2022-11-29
- Comments
-
It had been, & continues is to be nothing short of a NIGHTMARE
Problems w set up, problems with billing , problems with communications , or lack of I should say.
22 calls later 10 months into my contract , my internet has gone down, for the third time.
Unfortunately v sick. Had two medical video calls & live alone. Missed both. Spent 2 Ho at in phone yesterday ,
PROMISED ab engineer would att bd today. Again they did not . Three calls later , just been told “not much we can do” by a manager who had assured me would have no further problems & to call him if In did - Damian Gormely.
You know when you’re in a crisis - BT are the li f of company that make it a whole lot worse, every time .
PLEASE PLEASE THINK TWICE before you decide on BT, the “excellent communications service “ promised is a joke - they do not communicate AT ALL w each other and mostly the customer . They LIE, most first contact staff are rude , unhelpful .
I HAVE BEEN TREATED INHUMANELY LIKE I AM THE ENEMY
To the day I have been unable to log into online account due to a fault their end for which they penalise and punish ME
- Location
-
- Location
- sittingbourne
- Reviewing
- BT
- Date
- 2015-02-08
- Comments
-
Poor service yet again from BT. I wonder whether any of their departments communicate.. I have TV broadband and phone with BT... I recently became eligible for Netflix free as part of my package.. Signed up for it... I enquired as to me having Netflix in the past and cancelling my subscription would be a problem as its the same email address I use now... I was told no problem... And yet on setting up my new box which took 25 minutes , only to discover Netflix not working... I then phoned BT only to spend a further forty minutes of my time talking to asia, only to then be told oh the department we need is closed ... I will have to call you tomorrow... Apparently I should of received an email from another department... Of course, standard with BT... Said email has not been sent... Every time I use BT for any sort of upgrade it is never straightforward or simple.. And always involves being pushed from pillar to post and taken forever to be resolved....I have come to accept that this poor service is just the norm from BT... And that yes of course most definitely means no not possible...i am infuriated by their incapapabilities
- Location
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- Location
- Dorset
- Reviewing
- BT
- Date
- 2015-06-23
- Comments
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Absolute rubbish. Changed from talk talk to bt last year signed up for totally unlimited only to find it wasn't unlimited and I went over my usage and was charged. Changed my package to totally unlimited with unlimited everything at a cost of I think it was 40 quid only to find it increasing every month I have just paid 58 quid! Don't have a clue why it is going up every month cannot log into my account to see what is going on. Also was given a different phone number which I wasn't told about so couldn't understand why no one could get hold of us I had to ring my phone from my mobile to get the new number which I did not want. Rang BT numerously and eventually got my number back after about a month. Not happy will not be renewing my contract.
- Location
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- Location
- Thurso
- Reviewing
- BT
- Date
- 2016-03-03
- Comments
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Amongst others in our estate we are 200 yds from superfast broadband, yet cannot access it, and our own BT 'speed' averages 1/8 of what is promised and 1/3 of other providers. Service here is only marked a '2' as people on the phone are polite, but they reside in another country, have no accountability and basically the whole set up is a disgrace, as well as a joke given that our town is advertised as a shining exemplar. The truth is the service is highly patchy and I obviously reside in barren ground, so much so that my BT download was so slow last week that I had to get someone to physically post me a file on a disc. Welcome to the 21st century!!
- Location
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- Location
- East London
- Reviewing
- BT
- Date
- 2016-10-24
- Comments
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Hands down the worst, most incompetent, slippery company I have ever had the misfortune to encounter. Useless. They don't do what they say they will do and then flat out lie to you when you try to resolve the issues. Not only are they charging me for services that are not working, they are charging me for calls from my land line phone which does not even exist. AVOID AT ALL COSTS!
- Location
-
- Location
- Swansea
- Reviewing
- BT
- Date
- 2024-04-09
- Comments
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Awful serice which has progressively got worse. I didn't want but was placed on full fibre, lost most of the services I previously had and then lost all broadband when I was on the phone to BT. As soon as I can get away from this truly awful service I will.
- Location
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