BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 9301 customer ratings since 2020-05-14 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,098 Customer Reviews over 78 pages

  • Reviewer
    Location
    Manchester
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Rubbish company Paid for 12 months never fix my fault, only worked for the 1st day !!!!!! Terrible
  • Reviewer
    Location
    herefordshire
    Reviewing
    BT
    Date
    Comments
    I have to re start several times each day as the system cuts out
    Streaming services are often a challenge, the picture either freezes or cuts out
    As an old loyal customer I cannot access the cheaper offers aimed at new customers
    If I want to alter my package I have to sign up for a minimum of 18 months
    No one at BT can tell me when new fibre optic options will be available in my rural area
    The only positive is that they are not Talk Talk
  • Reviewer
    Location
    United Kingdom
    Reviewing
    BT
    Date
    Ratings
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Absolutely rubbish service for their customers.I got 2 phone lines for my business which we transferred from other companies and after everything BT said less then £30 per month but started sending us over £100 per month and they can't change it coz they trapped us in a contract.Never ever again in life.
  • Reviewer
    Location
    Derbyshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I ordered infinity after a call from bt trying to get me to commit to a new contract. The installation immediately caused problems as they removed an extension from my hallway which was no longer suitable. I accepted this as I was expecting super fast infinity broadband. This hasn't happened!! We are constantly dropping out, speeds are not brilliant. I can't download films from Sky anymore as they removed the extension I was able to use. I cannot speak to anyone but an Indian call centre and they use the scripts and are unable to deviate. On contract until Feb 2016 (6 months in on an 18m). I wish I could get out of it, horrendous service, no customer service.

    Dealing with BT Business cock ups at work and coming home to deal with BT home cock ups.
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Switched to BT from Virgin as they were offering a good TV / phone / Broadband package. HUGE mistake. Signal incredibly weak and slow so paid to upgrade to a higher speed (£6 extra per month).

    They say we can't be upgraded for two weeks. Spend two weeks with crappy internet.

    The day of the switch, the internet goes down altogether. We call and are told this happens for a day as it switches around (thanks for the warning).

    Day 2 - still no internet. Numerous calls to an Asian callcentre, no one can figure out what's wrong, no one will let me speak to a manager and the next time an engineer can come out is MONDAY (that will have been 6 days without internet).

    Something tells me they either need to employ more engineers or run a broadband service that doesn't break down all the time. Having to wait until tomorrow to lodge an official complaint.

    Absolutely appalled I can honestly say I've never had such bad customer service in my life.
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Terrible terrible customer service, I had loads of issues and could only speak to an outsourced office in India who wouldn’t help me, and who refused to give me any other numbers or addresses to complain about my experience
  • Reviewer
    Location
    Hampshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Haven’t even had broadband from them. Signed up over two weeks ago. Got told I would be connected and have internet by 12am on the 12/10 (over a week after I signed up). Engineer turned up and “sorted” everything. 13/10 and no internet. Get an email saying I’d have internet by 23/10. Both my partner and myself rely on the internet for work. I called them and the person I spoke to advised there was an issue with the exchange and said she has spoken to the engineer manager and manages to pull it forward to the 18/10. Got a text message 17/10 saying it would be the 23/10 again. Called and was advised they could not get an engineer out and I would have to wait for the original date. They will not compensate for the money my partner and I have lost in wages due to having no internet as we are not commercial customers. Called Virgin Media and they said they would send router out and would have internet in TWO DAYS. No engineer required. Never been more angry in my life.
  • Reviewer
    Location
    Ceredigion
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I've been with BT for as long I've had a phone/broadband, I've finally had enough and I'm switching to another company. The final straw was being charged £129 by BT for a visit by an engineer. The phone line was struck by lightning, the hub blew, and I had to replace the phone. The engineer knew that it was lightning to the line that had caused it, we discussed it at length, yet his report didn't mention a thing about it. Spoke to endless BT staff and have been told that it was our fault and we have to pay the charge. Countless times over the years the phone or internet have not been working, we've never once had a penny knocked off our bill. They once took 6 weeks to come out and look at the fault. I am tired of the call-centre staff being overseas, I'm tired of the endless options when phoning them - press 1 to speak to an idiot, press 2 to speak to a lesser idiot. I'm tired of their ineptitude, broken promises, and lack of customer service. They are too large and unwieldy, they don't care about individual customers, they have too much of a monopoly, particularly as they own Openreach. I hope that the company we are in the process of switching to will be a breath of fresh air - they already score points for staff being in the UK, being smaller and friendlier (we're moving to Zen, they have really good reviews). Between the phone, broadband, and BT Vision we spent on average £50 per month, may BT enjoy their pyrrhic victory, they made us pay the £129 charge but they have lost £600 a year in payments.
  • Reviewer
    Location
    sittingbourne
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Poor service yet again from BT. I wonder whether any of their departments communicate.. I have TV broadband and phone with BT... I recently became eligible for Netflix free as part of my package.. Signed up for it... I enquired as to me having Netflix in the past and cancelling my subscription would be a problem as its the same email address I use now... I was told no problem... And yet on setting up my new box which took 25 minutes , only to discover Netflix not working... I then phoned BT only to spend a further forty minutes of my time talking to asia, only to then be told oh the department we need is closed ... I will have to call you tomorrow... Apparently I should of received an email from another department... Of course, standard with BT... Said email has not been sent... Every time I use BT for any sort of upgrade it is never straightforward or simple.. And always involves being pushed from pillar to post and taken forever to be resolved....I have come to accept that this poor service is just the norm from BT... And that yes of course most definitely means no not possible...i am infuriated by their incapapabilities
  • Reviewer
    Location
    Dorset
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute rubbish. Changed from talk talk to bt last year signed up for totally unlimited only to find it wasn't unlimited and I went over my usage and was charged. Changed my package to totally unlimited with unlimited everything at a cost of I think it was 40 quid only to find it increasing every month I have just paid 58 quid! Don't have a clue why it is going up every month cannot log into my account to see what is going on. Also was given a different phone number which I wasn't told about so couldn't understand why no one could get hold of us I had to ring my phone from my mobile to get the new number which I did not want. Rang BT numerously and eventually got my number back after about a month. Not happy will not be renewing my contract.
  • Reviewer
    Location
    Thurso
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Amongst others in our estate we are 200 yds from superfast broadband, yet cannot access it, and our own BT 'speed' averages 1/8 of what is promised and 1/3 of other providers. Service here is only marked a '2' as people on the phone are polite, but they reside in another country, have no accountability and basically the whole set up is a disgrace, as well as a joke given that our town is advertised as a shining exemplar. The truth is the service is highly patchy and I obviously reside in barren ground, so much so that my BT download was so slow last week that I had to get someone to physically post me a file on a disc. Welcome to the 21st century!!
  • Reviewer
    Location
    East London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Hands down the worst, most incompetent, slippery company I have ever had the misfortune to encounter. Useless. They don't do what they say they will do and then flat out lie to you when you try to resolve the issues. Not only are they charging me for services that are not working, they are charging me for calls from my land line phone which does not even exist. AVOID AT ALL COSTS!
  • Reviewer
    Location
    Hatton
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Have a smart tv and firestick hopeless with my current broadband. Buffers all the time. Exchange is fibre enabled but they tell me I'm to far away a whole 500 yards!! and its a new build with brand new cables! Ridiculous.
  • Reviewer
    Location
    Muswell Hill, Lonndon
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BT wifi is simply not fit for purpose. We have had it for over a year and have invested in power boosters etc, and NOTHING has worked consistently. In desperation we even invested in the £10 per month tech support service - and all they tell us is that our house has walls.... and this is what is getting in the way - who knew???

    Our wifi signal is erratic, slow and sometimes non existent - but the BT tech expert always told us - ' you are connected and the signal is strong' - that may be so in the modem - but around the house it fluctuates wildly throughout the day - much stronger in the morning but deteriorating in the afternoon and evening - I'd accept the 'walls' explanation if the signal was consistently useless - but it is not. BT are using ancient copper wire technology which too many users are having to access - we are returning to Virgin next week and cannot wait. BT should be ashamed of themselves and we should be given a refund. And their Tech support service should start telling the truth!
  • Reviewer
    Location
    Essex
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Please stay away from BT. Awful company. Lost my order twice, spent hours on the phone trying to sort it out. Lied to on several occasions. Phoned to cancel within the cooling off period as I was very annoyed. Told by customer services that as a gesture of goodwill my contract would be reduced to 12 months from 18. After 11 months, I phone to cancel and apparently there is no record of this conversation in my notes or on my file. I have 'superfast' broadband at 13mbps (the lowest speed guaranteed in my contract) - my previous provider was standard fibre which was faster. One positive is that it has been pretty reliable.

    I will never touch BT again and will tell everyone I know not to either.
  • Reviewer
    Location
    West Cumbria
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    SAVE YOUR MONEY--FOR A COMMUNICATIONS COMPANY THEY ARE A HUGE FRUSTRATING JOKE.
    We have switched from SKY and their ever increasing costs and lack of loyalty to loyal customers, to BT INFINITY 2 home hub 5. Plus the TV package etc. In addition we requested a landline and Internet installation at our houseboat ( that's a whole other sorry tale)
    The speeds are rubbish, the connection constantly drops out and streaming is useless.
    According to BT there is no problem, and they have suggested lots of technical things WE could do to try to improve connection and speeds, as well as things like not having more than 1 device connected, moving the modem into the middle of the house, not trying to use the Internet whilst watching a film......I could go on but REALLY.
    Our house isn't large,and there's only us 2 old codgers in it.We aren't technically knowledgeable nor are we engineers, so the technical suggestions they have made might as well have been in Chinese, all we want is to be able to switch on, watch to/ movies/sports and check e nails/ browse the web and download books and music, I don't believe any of these things place huge demand on the poor old broadband, but it seems they completely overtax it.
    I have moved all electrical apparatus away although the tv is kind of integral to the package! I draw the line at knocking down walls, and majority of the time I'm sat no more than 10 feet from the router.
    I had the installation done by their engineers, but despite this it's still rubbish.
    Wish we could get Virgin in our area, but for now looks like I will have to go back to SKY and their slow expensive but reliable service. COUNTING THE DAYS tick tiock
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Shocking, terrible service! Have called over 4 times to change my plan, then when I thought it was all sorted, they have billed me for my previous package i.e. they didn't change my package....so what the hell was I on the phone for hours for?? Also, I'm only allowed fibre optic which is expensive and unreliable. Live in a small one bedroom flat and the wifi doesn't work in the bedroom....
  • Reviewer
    Location
    South Lanarkshire.
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Never had a problem with my package. Fast connection, reasonable price and they have given me amazing customer service every single time.
  • Reviewer
    Location
    kilmarnock
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    i have just recently joined bt the internet was ok for a while but i havent had the internet for 8 days now and i have sat in my house for 3 days waiting on an engineer coming out to sort it customer services booked my 3 appointments for 8 to 1 slots and not one engineer came and everytime i call them its the same **** all the time this is the a horrible company
  • Reviewer
    Location
    birmingham
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Please be careful to not be mislead by BT's awful advertisement. Unlimited wifi minutes is NOT unlimited internet. 5 days in and weve racked up a massive bill and apparently we are not new customers so we have the privelidge of upgrading to a 49.99 package - twice as much as what we paid with TalkTalk. 5 days in and already feel ripped off undervalued and trapped.. Just counting the days till we can leave .. 359 i look forward to it
  • Reviewer
    Location
    No
    Reviewing
    BT
    Date
    Comments
    My internet drops out constantly, I never get to do anything for 20 minutes until the internet suddenly goes off and I have to restart my router. This is the worst!
  • Reviewer
    Location
    harrow
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BT is the rubbish company running in Endlang, not organised, liars, they are ripping me off. Cancelling my line without my permission and information and cut my £604.00 from my account. They cancel my line because some stupid and idiot company called them and they happily agree without informing me,I will complain this matter to ofcom and I'll make sure I'll take them to court and will get my compensation for that.
    My advice to everyone dont ever go with BT
  • Reviewer
    Location
    Longsight
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The most disgusting company in the world
  • Reviewer
    Location
    stevenage
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I moved from Virgin thankfully to BT (I used to call virgin and ask them for permission to use broadband it was so bad). BT performance has been on the button, no stupid capping, price is lower, I gave 5 to customer service, I have not used them at all in 11 months. so BT have a thumbs up from me, I gave virgin hell they were so bad !!
  • Reviewer
    Location
    WALSALL
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BT is a totally unethical company. They hike the price and send a single email giving you 30 days and the email is not clear that the price is going up and you can cancel the contract without any penalties. You only find out once the direct debit goes through showing the higher price. Price hike is more that 15%. I will not be using BT ever again once my contract runs out early next year. When I extended my contact last December it said renew and your price will not increase, be careful as this is not true because any "general" BT price hike can still be passed on to you, so not worth the paper it is written on. Do not trust BT at all.
  • Reviewer
    Location
    Exmouth
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    for three years this scum bag of a company has taken our money and failed to provide a service! Complained many times always told it was our fault eventually got to an agent who realised it wasn't our fault (a big deal with bt) and arranged a call back! Well that never happened. I'll give them until tomorrow if they don't I'll be calling asking to speak to a manager and if they can't help I'll be going to ofcom. For three years we've had broadband that is slow, unreliable and always drops out (our previous supplier never had these issues!) bt are a disgrace avoid at all costs
  • Reviewer
    Location
    Waterlooville
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    I am absolutely disgusted with the service we've had from BT, the lack of communication between its staff and the service itself! I asked for my account to be cancelled in January as i was moving and they are still charging me now despite me leaving the property and cancelling the line! I've just had to pay a £100 bill to close the account. I would not recommend BT to anyone for either its broadband service which took over 9 weeks for them to start or the customer service you get on the end of th phone! Absolutely terrible!
  • Reviewer
    Location
    England
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give not stars to BT I would, joined them very recently as I was moving into a new house. The customer service is an absolute farce, it is outsourced to India, where most staff members seem to speak very little English, which therefore means it takes a very long time just to explain the simple reason you're calling. Second to this I've had the call staff outright lie to me, and also provide me with information that is completely incorrect, so much so I've told them that and they've still assured me it is correct. They told me the engineer didn't need access to the property, yet he did and I wasn't there. They then refused to tell me when I could reschedule the appointment to. They moved my broadband activation date by over two weeks, and neglected to tell me, which is an outrage as I need the internet to work. All in all I have been utterly flabbergasted by how much of a farce the customer service of BT is, and that they have the audacity to call themselves British Telecom. AVOID AT ALL COSTS.
  • Reviewer
    Location
    Morpeth
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    SHOCKING service. Placed order, got told it will arrive June 8th. On the 8th I looked online to see my order had been canceled - normal or correspondence to say this. I call and they said "there is no fibre cable or infinity in your area". So i had to place another order for regular broadband. This arrives 10 days later - does not work. Call and they test line, they book an engineer. Engineer comes and says BT should have noticed there were two lines to this property, and haven't. I said I wanted infinity package but could as there was no fibre in the area - he took me outside to show me the fibre cable and my neighbour came out and I asked them what they had - Infinity BT package. Its not just that but the internet is rubbish. I use my neighbours SKY internet mosts nights as it is better and stronger - our houses aren't even attached. I made a complaint and had to follow up and chase it a million times. Each time I got someone new in another country who hadn't read my file and so on. I even at one point asked "can i have my account number as i have not received any paperwork", the woman said "yes if you give me your account number I can access your account and get you your information". Truly shocking service and contradicting all the time. When i complained and wanted to cancel,they were going to charge me for cancelling the service. Wont even get into the rest of it as there is a novel full of stuff that has happened last 8 weeks. I have been shocked and BT are certainly not the leaders in the market or if they are we should worry. I wish i had gone with SKY again.
  • Reviewer
    Location
    Manchester
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could it would be -* as your service has been absolutely shocking.I have never seen such bad customer service.

    Move house -you don’t move us to a new address you cancel our account !!!!!.Then for weeks and weeks you keep cancelling the new set up of a new account t so nothing happened.Following on from this win no internet we run out of internet(3/4G) on our mobiles so you give us extra,suspissedlt free of charge but you put it on our bill so my husband had to cancel the direct debit otherwise you would have taken this from us.All of a sudden after waiting for calls you call to chase money that WE DONT OWE YOU!!!!.Funny how you call when you want money but when we need help we can’t get hold of anyone.Everytime you call that so called Case Manager isnt in!!!!.

    You are now not calling us back yet again to sort the rest of the money on the account although you are messaging us threatening to cut us off.

    Now if that’s what you call customer service then you need to close as a business.You have caused us nothing but a nightmare for the last 8 + weeks and still the so called case manager isn’t calling my husband back.

    Get your business sorted as intended years ago with its customer service and call people back to sort their accounts.

    We have everything with you and so wish we didn’t.You are have broken your part of the contract for numerous months and still can’t sort.

    Thanks for nothing BT.
  • Reviewer
    Location
    Enfield
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    BT customers service is the worst I've ever received (and I've had some bad service). I wanted to change the contract we had into my name - everything else to remain the same and they wouldn't allow me to do so witho paying £50 connection fee even though they weren't connecting anything- nothing at all was changing. When I refused to do that and asked to cancel the contract they charged me £30+ to cancel- even though I was out of contract. Just plain scam artists, would never use again.
  • Reviewer
    Location
    Southampton
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Poor service, no respect for customer! When we changed to BT we explained that the line and broadband would b used for business and we need a guarantee of a reliable service. Today Ive been told that who ever set us up didn't put us on a business plan and that now we have to wait until Monday for a phone call (which I was promise to recurve today as the fault was reported yesterday) to let us know when problem will b sorted.

    So if you are thinking of changing or getting BT (BT infinity) don't bother! Go with SKY.
  • Reviewer
    Location
    Wales
    Reviewing
    BT
    Date
    Comments
    Bt is the apsolute worst broadband provider I have ever used, internet is slow and cant even get a connection 2 feet away, 100% not worth the time or money
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Thieves. The internet in my flat has not been working for a week now. Called them several times and they always say and do the same useless things. The usual switch off and on. They said that if I want to have an engineer coming to fix it I may get charged £120! It's your internet that is not working and I have to pay for it? It's a shame that there are no good broadband companies in the UK. Avoid
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Very bad and customer service don't know well their products. They give different information at every phone call. Website upgrades are not clear. Same bad as sky ..
  • Reviewer
    Location
    United Kingdom
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    I would love to be able to comment on the speeds but nearly 4 months later I still don't have Bt Infinity... due to all the 'terrible weather' of late there has been many delays on pole work is all I seem to hear at the moment.There's delays and then there's outright neglect....4 months??? What other company could get away with this... oh and not a single mention of compensation for any of this, seems like they don't want to take any responsibility....Very fed up.
  • Reviewer
    Location
    Bournemouth
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    It took them 27 days to switch my adress, after they fail 3 times to do it.The internet is down every 10 minutes for couple of seconds. Impossible ti wotk from home. I wanted to cancel the contract, but they put me a tax of £268, because I don't want this poor service.
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I just can say, that before BT we used to have talk talk. BT broadband is terrible in comparison. I can't see a video.
  • Reviewer
    Location
    London
    Reviewing
    BT
    Date
    Ratings
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Have recently moved home and simply wanted to move the service across, but this seems to have been an unnecessarily difficult process for BT. Have had multiple orders cancelled for no reason over they last three weeks, which they cannot seem to stop doing. They say they will call back to sort out, but never do, resulting in me having to call them back. Previously the broadband had a tendency to cut out at least twice a day. It takes a good while to get through to any customer service reps, and even when you do, whilst they are pleasant enough they can rarely solve your issues there and then. Don't even think about asking for discounts for inconvenience, because they won't even consider it. Have been a loyal customer for a good while, but enough is enough and it's time to move on.
  • Reviewer
    Location
    Carlisle
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    What a useless company this is today received Email telling me my bill is going up by £4.65 or 11%. No explanation, nothing. When I try to log in to sort out using CORRECT details ,it says not recognised so cannot complain. So my bill goes up 10% with no comeback other that to leave...which is exactly what I will do. If you haven't joined BT please please don't. They are a bunch of cheats who despite billions of current year profits have increased current charges by 10% ..or higher. Disgraceful. Andrew Mitchell. CA89BA

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