3,585 Customer Reviews over 359 pages
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- Location
- Wirral
- Reviewing
- BT
- Date
- 2014-12-16
- Comments
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Dreadful dreadful dreadful. Cut off twice by an indian call centre. Zero support. After moving home and day after supposed installation we still have no internet. Come back sky all is forgiven. Bt are absolute shockers
- Location
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- Location
- Bristol
- Reviewing
- BT
- Date
- 2014-12-15
- Comments
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Internet & phone went down 9th Dec. told engineer would investigate 12th Dec then told 15th now told 22nd Dec product is good but support very very poor so be warned
- Location
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- Location
- plymouth
- Reviewing
- BT
- Date
- 2014-12-15
- Comments
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responded to a 12month free infinity our bill in last 2 months went up from40 to 55pounds per month was to be sorted apparently hasnt so annoyed now we are pensioners and our usage has not changed so why the 15pounds being added on what was advertised as 12months free
- Location
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- Location
- Worcester, UK
- Reviewing
- BT
- Date
- 2014-12-13
- Comments
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BT fitted a new line for free which seemed excellent. Speeds were 28MB with a low ping.
Fast forward 3 months, my sync is suddenly locked to exactly 20000Kb, ping is terrible (35 when previously 8 to UK servers).
I try over and over to speak to BT, being told someone will contact me and that they are chasing the fault. After weeks of chasing them they finally get back to me and say there's no fault and everything is fine.
Apparently is sudden 8Mb drop on my connection (30% of my total speed!) is normal and is possibly down to, and I quote "more people connecting now".
My old connection had a slightly better ping and would sync at 25Mb. I've moved to BT and EVERYTHING IS WORSE.
I couldn't recommend against them enough.
- Location
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- Location
- Tameside
- Reviewing
- BT
- Date
- 2014-12-12
- Comments
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Good but now flawed. I like BT and have had MUCH better speeds than when I was with Sky. However, recently when I've needed help I have been treated VERY badly by customer services. I don't like being spoken to as though I was an idiot. When my contract runs out I will be looking to change providers.
- Location
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- Location
- Carlisle
- Reviewing
- BT
- Date
- 2014-12-11
- Comments
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With a speed of 0.48mbps how can this be viewed as broadband. I was achieving similar speed using dial up many years ago but am now charged significantly more. The use of the term 'up to speed' is a con. The only comment I can make on reliability is that the lights on the hub flash regularly and I lose my connection, such as it is, so at least BT should be able to claim that that at least is reliable.
- Location
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- Location
- west yorkshire
- Reviewing
- BT
- Date
- 2014-12-10
- Comments
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Failed promises from day one. I was told my servcies was going to start 3rd of december then they kept pushing it back uptill 15th of December. As a new customer its impossible to speak to any one. so cancelled afer reading preious reviews.
- Location
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- Location
- devon
- Reviewing
- BT
- Date
- 2014-12-10
- Comments
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this is the worst provider iv'e ever been with, and I've been with AOL, they promise me 7meg and I'm getting just about 2 NOT WORTH £30PM
- Location
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- Location
- london
- Reviewing
- BT
- Date
- 2014-12-10
- Comments
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Just poor on all counts, £50 cancellation fee even though out of contract
- Location
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- Location
- Manchester
- Reviewing
- BT
- Date
- 2014-12-10
- Comments
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BT are shocking. No two ways about it. I have used them in multiple contexts and now I have myself a dilemma. I've moved house temporarily and work from home routinely. The area I am in is not a Virgin Media one, who frankly were incredibly good relative to the rest of the market all in. I am stuck with basically two suppliers that I'll consider, PlusNet and BT.
BT, when it works, works. That's all I have to say on that. Out of the Fibre providers who are not Virgin Media the service is often faultless, but not often enough. The thing that is stopping me signing up personally again is that I know that if something goes wrong, there will be absolutely no way of fixing it.
I don't know what 'dimension' BT work in, but their customer services couldn't be more useless. Additionally, logging a ticket just means the ticket disappears altogether. You will never get a resolution to any issue that you find and you'll not be able to cancel. So imaging signing up to an 18 month contract and 20 days in, find it stopped working as the traffic has reshaped so that you are now not getting the 76Mbps but nearer, say, 3Mbps. You're basically done for.
You can't cool off (the cool off period for BT seems to be different to everyone else, since they can't seemingly install inside that 14 day time period) and with shaping, it takes time to get to your final speed. Potentially more than 14 days. So what you pay for, you won't get and unlike other providers out there, there will be no resolution for it, other than to go to the communications Ombudsman or make a complaint to Ofcom.
Tickets getting lost has happened to me in commercial environments. So I'd be loathed to take a hit personally on this.
I was previously with Virgin Media. Relative to the rest of the market, Virgin media are head and shoulders above the rest. I can't describe how much I miss that service now.
Bear in mind the rest of the providers on the market run on BT's network, even if they've been sold some percentage of racks in an exchange, it's still BT's infrastructure. This is one of the reasons that they are also poor. In a way some of it is entirely out of their control. The question then becomes how well other providers can make their value adds work.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.