3,590 Customer Reviews over 359 pages
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- Location
- Nigeria
- Reviewing
- BT
- Date
- 2015-02-16
- Comments
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I subscribed and paid for one day wifi access with BT wifi with fon. I only had access to Internet for just two hrs after buying but could not log in again till the day was gone. Very very bad experience and service
- Location
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- Location
- suffolk
- Reviewing
- BT
- Date
- 2015-02-16
- Comments
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will never use bt again. signed up for bt infinity a few years ago via fibre optic and all was well, then soon after the 2 year contract ran out the broad band speed got slower and slower made numerous calls to the technical department and both I and they had problems understanding each other due to the language difficulties they always carry out the same tests that take 10 to 15 minutes a time and always say that their systems show that we are getting 70mb down load speed, try to explain to them that we are often getting less than 1mb and they just put up defensive walls and refuse to listen they also seemed surprised that i refused to go out and but a lead to connect my computor to the hub so that they could test this, tried to explain that it was their hub and i wanted an engineer to come out and test it and they refused. spoke with one young lady who to be fair was very helpful and she got us to press the reset button on the rear of the hub that sorted the problem in the short term but we are having to press the reset button 2 or 3 times a day to get a decent down load speed. finally to day asked to speak with customer services uk to speak about cancelling my contract with them as they seemed incapable of resolving the problem and the young lad agreed that it sounded like and old hub that wasn't up to the job and that i needed an upgrade and then wanted to charge me for a replacement hub tried to explain that i pay them for a service which they are not providing and that the hub is theirs and not mine and that maybe they would like to replace the hub as part of the service that i pay for and he said that he would speak with his manager and call me back, i have heard nothing from them since and so have spent the rest of the afternoon speaking to other suppliers and will dropping bt as soon a possible
- Location
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- Location
- Cambridge
- Reviewing
- BT
- Date
- 2015-02-16
- Comments
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Firstly, service, in one word, is PATHETIC. BT took a sweet 20 days to put up the line. And the line did not work! They took another 7 days to fix the problem.
The speed was excellent. It worked without problems for exactly 2 weeks. After that, the disruptions began. The modem would stop working every 15 minutes to two hours, for 15 seconds to 3 minutes, at random. This basically means that you cannot stream movies without having interruptions at random. You cannot VPN into office without having to go through the trouble of reconnecting at random intervals.
Then comes customer support. Support folks are mostly a friendly lot with intentions to help. Though the intentions rarely translates to actual proper, satisfying resolutions.
I took the connection because of the speed and unlimited service, but little did I know that the advertisement not mentioning an uninterrupted service meant that the service would be as pathetic as it is!
I would rather go for lesser speed with download limits than continue with such a horrible service, but unfortunately, they want me to pay a discontinuation fee of some sort. I think I might take this to court since there are many ongoing, registered complaints regarding this.
The saddest part is that this is my first experience in the UK, and I am thoroughly disappointed because the so-called "Third world nation" that I come from, offers much better service, reliability, customer service! So much for the British experience..
PS: No nationality based offense meant. But the BT service so far, is what it is.
- Location
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- Location
- Canterbury
- Reviewing
- BT
- Date
- 2015-02-16
- Comments
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Don't use BT! Their custom service is appauling. Incompetant, rude and seriously unhelpful. They are vastly over priced and everything is added on as extras meaning you end up paying even more than you thought to get the same service as elsewhere. Their fibre optic broadband is only fine if you are plugged in, the wireless drops out constantly and the router has to restart all the time causing no end of trouble. Would leave now if I wasn't tied into a contract. Never using BT again!
- Location
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- Location
- Barrow
- Reviewing
- BT
- Date
- 2015-02-15
- Comments
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Signed up to a phone, broadband,tv & sport pack. Less than £30 a month. Equipment delivery and engineer were both early. BT Wifi & BT Sport apps are great extras. I had a fault which was fixed within a week including engineer visit at no charge. Even the infamous BT Indian call centre called as promised. Would recommend to anyone
- Location
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- Location
- Leeds
- Reviewing
- BT
- Date
- 2015-02-13
- Comments
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Sad to say BT are very poor. I eventually changed to sky.
I had broadband and phone with BT @ £43.00 a month. Speeds were 0.8 download and 0.2 upload but at weekends we often got zero. I concur with other posters that customer service was useless and even total lies. I threatened to take them to court through breach of terms and conditions and left BT on that basis.
Now on Sky broadband on exact same copper wire and get 3.8 download and 0.8 upload. Broadband is quite stable also.
The problem lies with BT.
- Location
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- Location
- oxfordshire
- Reviewing
- BT
- Date
- 2015-02-13
- Comments
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Poor broadband speed, terrible customer service which is in part due to typical 'large company' internal processes. No ownership of problems or complaints, complaints not registered and have to push to resolve.
- Location
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- Location
- Uxbridge
- Reviewing
- BT
- Date
- 2015-02-12
- Comments
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I am ex BT. When India starting controlling our install & mtce work it all went downhill overnight. When we had Ifinity2 upgrade an ex Railway guy who had worked for BT for 6 weeks did install...did not understand how to reconnect extension wiring to new master linejack..ha ha ha..
Feel really sorry for all BT customers. Service now is terrible.
A few managers I had were diamonds,
the rest completely useless.
- Location
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- Location
- Aberdeenshire
- Reviewing
- BT
- Date
- 2015-02-12
- Comments
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I've been a longstanding BT customer using both phone and broadband, had issues with an old router resolved (router started making weird noises but still worked, called BT and they sent out a new one sharpish). Had various packages and upgrades over the years, though it is very difficult to get a cheaper package, I have to "leave" BT and then sign up again which is annoying. Use broadband for streaming TV, regular surfing, speeds are good except streaming at peak times is not possible. Also use the openzone Wifi when out and about which is very handy. As long as I can get a good deal I will keep using them.
- Location
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- Location
- Ayrshire
- Reviewing
- BT
- Date
- 2015-02-12
- Comments
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Just moved from BT to SKY due to the following;
1. Horrendous performance including multiple drop - outs, slowwwwww speeds, weird loss of Internet during heavy rain (BT accused me of imagining this), and did I mention the (many,many,many) drop - outs?
2. Customer 'service' is a joke. Call centres in India where the poor souls are clearly reading from a script and have zero ability to actually listen to what you're saying far less actually offer a helpful solution. And they never, ever, EVER ring you back after they tell you they will. Ever.
3. Faulty hub. And again. And again. And again.
4. I think BT are bloated, arrogant and complacent and they don't deserve my hard earned cash.
Sky on the other hand have been wonderful and THEIR Indian call centre has staff who actually are allowed to think for themselves. Also they make you feel like they appreciate that you've chosen them and want to make you happy. Hooray!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.