3,590 Customer Reviews over 359 pages
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- Location
- Aylesbury
- Reviewing
- BT
- Date
- 2015-02-23
- Comments
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My experience with BT has got to be the worst experience I have ever, ever had as a consumer and I strongly recommend others steer well clear. 6 weeks, over 30 phone calls to BT, several hours on hold, 40 occasions of being misadvised, stood up by 3 x engineers, £121 and still no broadband.
- Location
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- Location
- Cambridge
- Reviewing
- BT
- Date
- 2015-02-23
- Comments
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I had Virgin Media for 2 years and I only had an issue once. A technician was sent immediately to fix it. I've had BT for 6 months and I have issues on a monthly basis, which I'm left to myself to solve. I've had to look up answers to questions online, which the phone support was not able to provide me with. I strongly recommend Virgin over BT!
- Location
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- Location
- cornwall
- Reviewing
- BT
- Date
- 2015-02-23
- Comments
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Never again will I go with bt
im a fiber to the house customer
aftrr placing an order took two weeks for open reach to come in install a new ont box ..
after it was installed I had broadband for 10days even thu
bt told me I cant have Internet because its not be activated but it was working
Bt then activated two weeks after open reach had been. broadband then when off line was told it would be on within 24houts 4 time's today I have just told them to stick there boradband up there ass and have cancelled. I have been a bt customer for 5 weeks and have nevrr had so much stress over getting Internet
- Location
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- Location
- Corby, Northamptonshire
- Reviewing
- BT
- Date
- 2015-02-21
- Comments
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Firstly disappointed to find out that because we have moved into a new build estate that BT are our only option so we compared prices and the unlimited Infinity 1 package seemed like a pretty good deal. We signed up but there was a problem.
First issue was that Openreach had to go out and install the line and BT would call back with and update 3 days later. They did call back but the voicemail was that another update would be forthcoming in 3 days time. So I waited and 3 days later another update was due 3 days later. Another three days and the voicemail said that the explanation would be provided in another five days time.
Now so far I've not been too upset as BT had kept to their estimated callbacks and as it's a newbuild I had to expect some hiccoughs.
The update call with the 'reason' I got was that openreach are unable to provide the service as there is no phoneline! I knew this because I am asking them to install the flamin' line! 'We are sorry Sir but we have cancelled your order'.
At this point knowing BT are my only option and they cannot provide the service at all with no explanation is ridiculous! I have asked for the matter to be escalated but I doubt this will make any difference.
So we are now faced with moving into a nice new house today that won't have a phone line or broadband indefinitely. No I would not recommend them but when they control the monopoly of lines I wish there was at least another ISP to try! But there isn't.
- Location
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- Location
- Scotland
- Reviewing
- BT
- Date
- 2015-02-20
- Comments
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Awful service I had to phone 4 times to stop them double billing me and then they put me on the wrong tariff.
Broadband speed nowhere near what they advertised and regularly stalls. Looking to change my provider as soon as.
- Location
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- Location
- United Kingdom
- Reviewing
- BT
- Date
- 2015-02-20
- Comments
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All we wanted was a simple switch which required a new hub and a youview box and an engineer to conection so in order here's what happened
1) the hub was delivered to our address but addressed to my mum who died in 2008 and should not e on the account
2) the engineer went to our old address where we haven't lived for 7yr
3) billed us for a youview box that was with the engineer who went to our old address
4) after dealing with their Bangalore call centre and being promised a call back twice funny never happened
NOW BYE BT HELLO SKY they have now also lost my dad and brothers as customers as delivering items addressed to my mum has so badly upset us we are all going g with divergent providers
- Location
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- Location
- Sutton Coldfield
- Reviewing
- BT
- Date
- 2015-02-19
- Comments
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Had BT Infinity for 2 years and the speed has been well below normal broadband speed. After numerous hours calling there useless customers service and technical support,they failed to resolve the problem but still charged the higher price for this so called "superfast' Infinity. I overheard there engineer on the phone asking the exchange to remove the 'cap', so they do actually control the speed. I have now moved to EE and not only is the speed satisfactory but its also much cheaper.
- Location
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- Location
- Durham
- Reviewing
- BT
- Date
- 2015-02-19
- Comments
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One word... Hopeless placed my order a month ago. My current provider was cancelled. Me left with nothing
Super fast?? Any would be good at this moment in time.
- Location
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- Location
- Berkshire
- Reviewing
- BT
- Date
- 2015-02-18
- Comments
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Daylight robbery. We have moved, we asked BT to keep the port open as we were looking to take one BT infinity (We both work from home and need those speeds), the same package as the originals home owners (my parents). This was promised and they agreed the sale. The day came, no engineer turned up and after US calling BT, we were told the port had been closed and capacity sold to someone else!!! Leaving us without Broadband infinity until 18th March. With no apology or admittance of fault. Then having to spend a total amount of 5 hours to get dialup set up for next week.
Which is pointless for work. Absolutely the worst service I have EVER had from a company.
- Location
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- Location
- Northern ireland
- Reviewing
- BT
- Date
- 2015-02-17
- Comments
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Shocking !!! After 14 years with BT to be conned into renewing the worst contract on the market with FREE. Bt sports !!!! £63 per month for not even fibre optics !!! Disgusting company and should be investigated
- Location
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