3,590 Customer Reviews over 359 pages
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- Location
- Brentor, Devon
- Reviewing
- BT
- Date
- 2015-03-01
- Comments
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WiFi on Home Hub 3 stopped working and advice from Customer Services was to buy a new hub from another manufacturer since BT do not support WiFi and will not replace defective hub. Netgear Hub works perfectly, but after about a week speed dropped from 3MB to 2MB so suspect BT have reduced since I am no longer able to support FON users.
Dreadful customer support and will probably change in Jan 16 when contract expires.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-03-01
- Comments
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I decided to go over from Virgin as BT were cheaper. The change over date was a month away at the time of order. Virgin cut my services, as agreed on this date. 2 weeks later and SEVERAL phones calls from MY MOBILE, no services! JOKE!
- Location
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- Location
- 30 miles from central london
- Reviewing
- BT
- Date
- 2015-02-28
- Comments
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We live only 30 miles south of central London and we get only 1Mbps and we are unlikely to ever see high speed broadband. So much for the government's commitment to even nearby rural areas. Utter hogwash! We miss out on all decent deals for Internet and subsequent access. Disgusted of Sussex!
- Location
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- Location
- Lockerbie
- Reviewing
- BT
- Date
- 2015-02-28
- Comments
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Terrible! thats all I can say. They have a fibre activated exchange some 0.2 miles from my property (and many other sin centre of town including many many buisnesses) and the NEW green fibre boxes evn closer (in all within 0.5miles ten boxes (i have counted them BT! and yet it is only a elite few in Lockerbie who can recieve infinity. My contract was taken on the assurity that infinity would be available at the start of this year (albeit a verbal promise, In scotland Verbal is as good as written) however it has failed yet again to supply any dates, information or truth. I for one have told them they have until May when my contract runs out and then they can collect their hub, phone and line from my car park where it will be after being ripped out! RUBBISH BT absolute RUBBISH
- Location
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- Location
- North Nibley, Gloucestershire
- Reviewing
- BT
- Date
- 2015-02-27
- Comments
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Broadband in our Village is dreadful. We are not far from Cities of Bristol & Gloucester, yet there are times when broadband fails. Speed at very best can be 1 mb, but much more likel;y to be a lot less. On occassions when I have tried to test the speed, it has been so slow it won't even drive the speed tester.
We had hoped that fibre broadband would be coming to the village when BT brought it to our local exchange. But 2 years on we are told they aren't. This is unacceptable in 21st Century in England. Time BT monopoly was stopped. We pay a lot for a poor service. Worst of all is that letters to BT never get answers and one can never identify who makes the decisions.
Do something about it!!!
- Location
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- Location
- Frimley
- Reviewing
- BT
- Date
- 2015-02-25
- Comments
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Be advised. Don't go with BT. They are dearer despite a poor service. Be warned there is a £30.00 Cancellation charge, if you ever leave BT broadband, not to mention the arrogant customer service agents. Just moved to virgin, much faster and reliable although upload speeds aren't that great.
- Location
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- Location
- South Devon
- Reviewing
- BT
- Date
- 2015-02-24
- Comments
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Unimpressed and angry with BT
Upgraded to Infinity 1 unlimited after our normal BT Broadband was getting worse, ie frequent times when no internet available .suspected they were doing it on purpose to nudge you into fibre super fast broadband.
My New hub5 arrived on schedule and for a few days my speed was almost the 37 meg as advertised.
Then tried to watch Eurosport Player bloody hopeless. Stops after a every couple of minutes,useless trying to watch live sport.
Started getting emails from Libby in customer services asking for their Youview box to be returned. We had BT TV for over 12 months and paid £50 to BT for the Youview box and was told at the time that after 12 months we can keep the box,.
I declined their reduced price offer of £2 per month when I upgraded to Infinity 1 . They have a nerve to keep asking by text messages as well as email for the box back.
To add insult to injury they have just charged me £5.60 for exceeding my monthly allowance of 40gig.
Don't these stupid people know that I have unlimited broadband use with Infinity 1.after being persuaded by them to upgrade.
Oh and checked my speed today 5 meg this morning and 10 meg this evening.
I have threatened to report them to trading standards/offcom
If they don't refund my £5.60 immediately. Don't hold your breath.Bt need exposing on watchdog or you and yours.!!!
- Location
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- Location
- Chester
- Reviewing
- BT
- Date
- 2015-02-24
- Location
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- Location
- Plymouth
- Reviewing
- BT
- Date
- 2015-02-23
- Comments
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Pay for a 75Mb connection, usually receive in the region of 35Mb. The customer service is shockingly awful, they don't care in the slightest so don't expect them to help you. We were stunted with an engineer bill of £130 as well, for an issue that even the engineer told us was BT's fault and not our own, an oversight by the original engineer in the set up cost us in the long term.
On top of this issues like losing Broadband service for a week at a time (with no apparent fault on their end), and over a month waiting time to get set up initially make this all in all a great practice in wasting money and time.
- Location
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- Location
- Chorley, Lancashire
- Reviewing
- BT
- Date
- 2015-02-23
- Comments
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Overall for several months I have found the BT broadband and TV service to be very poor the customer service to be polite has been an absolute shambles.
For over three months we have had erratic broadband service with frequent outages; the BT Vision has not worked at all for weeks. I have Open Reach technicians send hours here, the last one diagnosed a fault underground in December but as at the 22nd February it is still not resolved. The good news is that we have a new cable on our property connection the distribution box under the footpath outside my house which comes on to my property via a new trench dug through my garden and drive but the bad news is that it ends in 3 Metres of loose unconnected cable lying on my drive - a chocolate teapot at least have some use since we could eat it...
The worst part of BT's (total lack of customer service) is having to deal with the BT call centres which seem to be in India. The people there are doing there best to provide service but the whole BT customer service system when there is an ongoing fault is in a state of absolute shambles. I have had dozens of discussions with the call centres, most of which result in total frustration on my part since the call centre folks are only given part of story by BT Open Reach folks which has resulted in hours of wasted time on calls and call backs.
My requests to speak to someone in the UK who is dealing directly with resolving our Broadband/TV service meet with a complete blank refusal. I ask to escalate my but all I get is someone else repeating the same half true stories and then being met with continued unfulfilled promises as to when my service problems will be resolved.
- Location
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