3,590 Customer Reviews over 359 pages
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- Location
- Blackpool, UK
- Reviewing
- BT
- Date
- 2015-03-29
- Comments
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READ THIS GUYS!!!
I never write these but I've had enough now! I'm having to do this on my mobile because my internet has crashed again and India (who can't understand me at all or are aware of the details on my account at all) decided that it's the line which was tested on the Thursday by an engineer to be fully functional!
Since I joined BT I've had nothing but problems. Lied to on the phone and once a month I pay for nothing!
I moved into my grandads house after losing my job and having to move back home it took me 4 months to finally give in and think why not I'm still paying for it I might as well get internet installed till the end of the year.
I asked the guy on the phone for BT if my grandad could keep his home number and I have a seperate one for my internet, the landline was provided by talk talk. They said that was fine oh was I mislead!
When the engineer installed the hub he gave me a new number and everything was working fine then I got a call from BT to confirm my number transfer and once again I asked them if my grandad would keep his number they said yes.
Long story short they cancelled my deal with talk talk stole my grandads number and used it for my broadband. So now my grandad has to be calmed down each morning before I go to work because he can't ring my mum to let her know he's ok. The phone line has been cut off by talk talk. He has Alzheimer's for God sake you sick people BT! Just because you can't listen!
4 weeks he hasn't had a landline! Now my internet has stopped working AGAIN!!! I want to take this to court and make them pay for this!
To fix the whole problem they tried to charge me 50 quid!! I'm stuck in limbo now with no internet and no landline thanks to BT's award winning customer service well fuck you BT! All you cause is upset and more money added onto the bill!!! Read this and know I will be taking action legally against you if I can afford it after you ripping me off for over a year!!!
- Location
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- Location
- Cheshire
- Reviewing
- BT
- Date
- 2015-03-29
- Comments
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They aggressively up-sold my 76 year old father to fibre when he wanted DSL promising it would be cheaper, proceeded to charge him for services they said they would throw in free, provided him with a broken YouView and all this took a month a month and a half of wrangling with their "customer services" and literally two days on the phone so far. Still not sorted. Aggressive, misleading sales-people, entirely broken customer support. Expensive compared to the competition. Much more trouble than they are worth. Avoid at all cost.
- Location
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- Location
- Stratford on Avon
- Reviewing
- BT
- Date
- 2015-03-28
- Comments
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BT, Bt when will you begin to become the leader in communications. I wish I could tell Sid how crap you have become since privatisation. A useless company that does not want customers. I am constantly surprised as to why customers do not move from BT. On a monthly basis complained about Broadband connection. Finally agreed that Router was at fault but wanted me to sign another contract before sending me another router!! Well I am in the process of moving elsewhere!
- Location
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- Location
- Birmingham
- Reviewing
- BT
- Date
- 2015-03-28
- Comments
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the worst broadband ever
advisers not trained to help just to hold you on the phone for over an hour to download crappy help tools and your issue is never resolved the way it should be. when my contract is finish i will be looking for another provider.
For your sake never sign a contract with them
- Location
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- Location
- WEST BROMWICH
- Reviewing
- BT
- Date
- 2015-03-27
- Comments
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BT want to get there old Customers back from what I see, but there is no way I would ever recommend using this Company, regarding Customer Services or there Broadband which was a total nightmare trying to understand on numerous occasions by speaking to some Foreign hard to understand English Speaking Broadband Representative that never sorted the continuing wifi lost connection that we eventually sorted by having a trouble free Sky Setup. Ps with BT make shure you always find out who you have spoken to and get it in writing to save you frustrating hours on the phone.
- Location
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- Location
- Aberdeen
- Reviewing
- BT
- Date
- 2015-03-25
- Comments
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I am spending between £60 - £80 per month for a t.v service which we cannot use; broadband that constantly drops and that I can only get in the room of the router; and a phone line. I cannot get out of the contract and would face nearly £400 to cancel early. We tried to do this anyway (thinking it would be cheaper after about 6 months) but backed out within the 14 day period I was given as we could not afford this one off £400. We were still charged £12 as they apparently had a reconnection fee. I am despairing about this situation. I can't afford this and it is just HELL being contracted with this company.
- Location
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- Location
- coventry
- Reviewing
- BT
- Date
- 2015-03-24
- Comments
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had 2 bt engineers round to try and fix the problem and the same issue keeps coming back
- Location
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- Location
- East midlands
- Reviewing
- BT
- Date
- 2015-03-24
- Comments
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The speed advertised is never what you get, but you would expect a lot higher than the speed available here. also the BT online speed checker is not very accurate when compared to other unbiased versions.
- Location
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- Location
- bromsgrove
- Reviewing
- BT
- Date
- 2015-03-23
- Comments
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What a shambles, been with bt 3 months of witch 2 months on the phone to them, if I do another reset I will break down, on my second remote as they thought that will keep me quiet, noooo!! They have no clue, they wanted me to have a cable running down the stairs to feed my computer upstairs, how dangerous..
They haven't a clue and can't wait to get back to sky !
- Location
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- Location
- Islington
- Reviewing
- BT
- Date
- 2015-03-23
- Comments
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The only thing more appalling then this ridiculously slow and unreliable broadband is lack of service. I have had this for one month and it hasn't worked properly. Each time I call I get old something completely different. This is no better than a scam.
- Location
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