BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 8289 customer ratings since 2020-06-19 (Show all time ratings)

Visit BT   Read our BT buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,117 Customer Reviews over 312 pages

  • Reviewer
    Location
    Tarvin Cheshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Very poor service I have complained that I only have 512mbs. The answer was that was enough for my needs
  • Reviewer
    Location
    bromsgrove
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    they switch me to a lower speed . some indian from BT said he was doing us a special deal. weve been ripped off and get through to put it right!!
  • Reviewer
    Location
    CROWBOOROUGH
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    Comments
    Nothing but trouble for several weeks and eventually sorted it myself!!
  • Reviewer
    Location
    emneth
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    speed is very poor .7meg, computer locks up frequently, often have to close down and log in again as the broadband fails. Once bt have you signed up for 18months they couldnt give a toss, help desk in india WHAT A FARCE!!!!!! trying to get any sense makes you suicidal, i despair
  • Reviewer
    Location
    pensby wirral
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    not as fast as thay saytake no notice of claims on tv
  • Reviewer
    Location
    sheffield
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    the speed that BT advertise is by no means reflected iin their actual broadband provision. I have had nothing but a slow connection, resembling the old 'pay as you surf' days- since we switched from Orange. A move I regret making.
  • Reviewer
    Location
    isle of wight
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      5 stars
    Comments
    I have never had a problem connecting to BT, its always up and running, but I am paying for an 8mg service and I am getting 512kg at best....for reliability excellent, for speed rubbish.
  • Reviewer
    Location
    Hollywell
    Reviewing
    BT
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    I recently (Nov.5th) 'Upgraded' to a more expensive package from BT and ever since my download speed has collpased, but my upload speed has doubled???
  • Reviewer
    Location
    lanarkshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    a mickey mouse outfit who happily take your money whilst offering the customer a rank rotten service/customer service
  • Reviewer
    Location
    LONDON
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    £21 every month for 1.1mbps,what is this?

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.