3,590 Customer Reviews over 359 pages
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- Location
- Oxford
- Reviewing
- BT
- Date
- 2015-04-05
- Comments
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We moved to a new build development in Oxford and had no choice but to go with BT for broadband as Virgin Media did not have permission by the developers to install cable even though there is 100 Mb Vigin media cable upto the entrance of our complex. We struggled for months to just get our phone line and broadband connected by BT. When it was finally connected (only after escalating to their high level complaints team), we immediately had a fault after less than a week. We had a number of short intermittent faults and now we have yet another major fault a month or so later. Their call centres are no help at all and we just get told the fault will be fixed within 48 hours. I was previously with Virgin Media and had a considerably more reliable service with a fault every 5 years or so instead of every month and usually fixed with 5 hours rather than 48...
- Location
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- Location
- Elland
- Reviewing
- BT
- Date
- 2015-04-05
- Comments
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Im so unimpressed with BT and beating my head against a wall, I struggle to even go through it all again.
Customer service really is a shambles where you constantly have to re-explain . it always 'my' fault even tho it isnt
Briefly got fiber at 70/20. In january 2015 BT started work replacing my cabinet (which they are still doing in April) when they did this my speed dropped to 35/3. Repeated calls to offshore idiots who as me to check cable. An engineer came out who told me yes I had a fault - went to cabinet to patch me into a different port - called me to say hes leaving it because the cabinet is a mess... BT dont seem to record any information so next person I speak to asks me if I have checked my cables!!!! This went on and on until I said if Im getting slow connection I'll just pay £25 a month instead of £45. I can only do that if I sign a twelve month contract .. OK signed up with SKY (I know sky will use the same line - but I wont be paying for 70M and getting 40). Final joke is they keep contacting me asking why Im leaving. If they had any kind of system they could look at the 8 calls I've made and 20 people I've spoken to to figure that out!!
- Location
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- Location
- Warwickshire
- Reviewing
- BT
- Date
- 2015-04-04
- Comments
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Avoid !!! Absolutely sick of BT I cannot believe I left Virgin for this biggest mistake I made. Our package is BT infinity 2 and my speed right now is 1.8 !!! Should be up to 76 !!! We have to get an engineer out now £120 !!! Even though we havnt been with them a year and we have complained on many occasions.. Awful service and the call centre is crap they struggle with English. Our contract is up in May and we are not renewing I would advise everyone to steer clear they just want a sale and don't follow up with the promise .
- Location
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- Location
- Bristol
- Reviewing
- BT
- Date
- 2015-04-04
- Comments
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I had been a loyal customer for many years and then when things went wrong I had a massive bill and when I complained their belligerent arrogant customer service dept told me that i had miss used their service! (as if anyone would pay a fee to avoid extra charges would then go and mss use the service) So after complaining in writing I wrote and told then that I was going to a reputable communication company and accused BT of obtaining money by deception, which they ignored I have been a happy user with VM and have broadband at 50Mb that is great for my Apple kit so don't even think about going to BT you will regret it.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2015-04-03
- Location
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- Location
- Ulverston
- Reviewing
- BT
- Date
- 2015-04-02
- Comments
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Do not go with BT. Very expensive and appalling customer service and repair engineers do not turn up to fix problems even given the 5 hour long appointment wind (this has happened twice) without even an excuse or apology.
- Location
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- Location
- Wales
- Reviewing
- BT
- Date
- 2015-04-01
- Comments
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During the 5 years on BT Broadband We have experienced many problems. If you have a fault with your phoneline expect them to take at least a month so send out 3 clueless engineers to run tests and tell you the phoneline is fine until a smart one comes along and fixes it. If your problem is anything other than a phoneline fault then good luck my friend because I've had unstable/unusable internet for the past 4 months with no end in sight. I think they've sent around 10 engineers to our door and they've just told us that is isn't their problem.
- Location
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- Location
- London
- Reviewing
- BT
- Date
- 2015-03-31
- Comments
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The worst service I have ever had to endure for anything.
Please don't take the risk of using bt as they are truly awful
- Location
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- Location
- Wakefield
- Reviewing
- BT
- Date
- 2015-03-31
- Comments
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Dear BT - wake up we are in 2015 and you are supposed to be a communications company
Just had 8 days of no broadband many phone calls and texts between myself and BT and the broadband is back on well done BT however ...........
BT accepted they made a catalogue of errors inculing mis communication between internal departments and me the paying customer , they accepted the fault was at the exchange and should have been identified immediately, they accepted they failed to call me back when they called from india and the call got cut off , they accepted the BT staff (except the engineer that fixed the fault) needed more training and had not done their jobs correctly , they accepted that if they were in my position they would be completely dissatisfied with the service and wait for it ...... In lite of all this i was due some compensation ........ Yes a whole £15 Wow i said lets go and party ! Or i sugested the BT staff came and worked for me for 8 days for £15 and this would enable them to unerstand a customers point of view - SO BT you have a long way to go in customer service and communications dealing with you is like dealing with an automated tarot reading machine yes keep putting the money in and she will keep giving you cards containing lots of false promises ! Well done !
- Location
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- Location
- fife
- Reviewing
- BT
- Date
- 2015-03-31
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.