3,585 Customer Reviews over 359 pages
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- Location
- Norfolk
- Reviewing
- BT
- Date
- 2015-04-13
- Comments
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Fail, fail, fail. According to BT, Openreach was to blame (not BT!) when we requested our new house be connected. 2 weeks in, we await a case review in 2 weeks time to tell us when we might get connected. Told it could be up to 5 months, despite being the last house on the development. We rely on this for work as well as leisure. Time to end their outdated monopoly. Will change providers as soon as current contract ends. No means to complain to Openreach directly.
- Location
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- Location
- Reviewing
- BT
- Date
- 2015-04-13
- Comments
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i had been with BT for 4 months, and have had so much hassle and stress with Customer Service reps in all parts of the world. Engineers turning up to my properties under the influence of a Class B drug. also non stop on the phone with Managers not being able to resolve my issues and troubles with their services
1. Bt Broadband on and off - had 4 engineers out to assist couldn't fix the problem to then find out that they hadnt activated my line!!!! then they couldn't refund me the days weeks i had no internet~!!!!!
i could go on for ever about BT bad service but would just advise news customers to not go with them and look further. i payed £281.98 pence to cancel their services and was ask to send back there equipment which was shambolic considering i had to pay for installation and the delivery p&p fee!!!!!!!
- Location
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- Location
- Staffordshire
- Reviewing
- BT
- Date
- 2015-04-11
- Comments
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I went from Virgin to BT and I have regretted it ever since. I can't wait for my contract to expire so I can get my broadband from somewhere else. My broadband speed has gone from 31Mb/s to 400kb/s. BT Sport is absolutely appalling. There is no catchup option online and you cannot pause online coverage. This is unacceptable compared to all other TV providers. Not that it makes much difference as the picture is so terrible, it's unwatchable. I am not new to this. I have been watching online TV since it was first developed and I was a part of the test recipients for both the BBC iPlayer and 4OD, and BT Sport is worse then both of these even in their development stages all those years ago. There is no point in complaining to BT, they simply don't care.
- Location
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- Location
- Fishcross
- Reviewing
- BT
- Date
- 2015-04-09
- Comments
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We orderd BT infinity at start of March. As we were existing customers we were given a dearer price than a new customer, but our problem which BT knew about from the installation , was our slow broadband speed. It was incredibly difficult to make myself understood when I complained and the person would promise to phone back at a certain time and date and then never phoned. We had a second engineer in to check the line, although I had succinctly explained the problem was with our distance away from the fibre. And then although the second engineer had told my husband exactly the same as the first engineer I had not contact with the complaints department until I again phoned 10 days later. I have now agreed to continue paying the same price for downloading 9Mb and uploading 0.2Mb although the speeds I was quoted were download 18 -25mb
and uploading 3.2-5.0Mb.
- Location
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- Location
- dumfries
- Reviewing
- BT
- Date
- 2015-04-09
- Comments
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I initially ordered on 23rd August 2014, received hub on 11th September.Told by email that I'd cancelled my order and needed to return the hub and that I'd placed a new order both on 13th September. Phoned customer services who struggled to understand, possibly due to language barrier, but was told to return the hub and would receive a new one, which was exactly the same as the old one. Next I received an email with a engineer time slot that was blank. Eventually broadband started on 1st october, 2 weeks after agreed start date, causing considerable inconvenience.
While broadband speed is good, the hub needs reset every 1-2 days.
Would not recommend, and will not be continuing contract.
- Location
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- Location
- Oxford
- Reviewing
- BT
- Date
- 2015-04-05
- Comments
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We moved to a new build development in Oxford and had no choice but to go with BT for broadband as Virgin Media did not have permission by the developers to install cable even though there is 100 Mb Vigin media cable upto the entrance of our complex. We struggled for months to just get our phone line and broadband connected by BT. When it was finally connected (only after escalating to their high level complaints team), we immediately had a fault after less than a week. We had a number of short intermittent faults and now we have yet another major fault a month or so later. Their call centres are no help at all and we just get told the fault will be fixed within 48 hours. I was previously with Virgin Media and had a considerably more reliable service with a fault every 5 years or so instead of every month and usually fixed with 5 hours rather than 48...
- Location
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- Location
- Elland
- Reviewing
- BT
- Date
- 2015-04-05
- Comments
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Im so unimpressed with BT and beating my head against a wall, I struggle to even go through it all again.
Customer service really is a shambles where you constantly have to re-explain . it always 'my' fault even tho it isnt
Briefly got fiber at 70/20. In january 2015 BT started work replacing my cabinet (which they are still doing in April) when they did this my speed dropped to 35/3. Repeated calls to offshore idiots who as me to check cable. An engineer came out who told me yes I had a fault - went to cabinet to patch me into a different port - called me to say hes leaving it because the cabinet is a mess... BT dont seem to record any information so next person I speak to asks me if I have checked my cables!!!! This went on and on until I said if Im getting slow connection I'll just pay £25 a month instead of £45. I can only do that if I sign a twelve month contract .. OK signed up with SKY (I know sky will use the same line - but I wont be paying for 70M and getting 40). Final joke is they keep contacting me asking why Im leaving. If they had any kind of system they could look at the 8 calls I've made and 20 people I've spoken to to figure that out!!
- Location
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- Location
- Warwickshire
- Reviewing
- BT
- Date
- 2015-04-04
- Comments
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Avoid !!! Absolutely sick of BT I cannot believe I left Virgin for this biggest mistake I made. Our package is BT infinity 2 and my speed right now is 1.8 !!! Should be up to 76 !!! We have to get an engineer out now £120 !!! Even though we havnt been with them a year and we have complained on many occasions.. Awful service and the call centre is crap they struggle with English. Our contract is up in May and we are not renewing I would advise everyone to steer clear they just want a sale and don't follow up with the promise .
- Location
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- Location
- Bristol
- Reviewing
- BT
- Date
- 2015-04-04
- Comments
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I had been a loyal customer for many years and then when things went wrong I had a massive bill and when I complained their belligerent arrogant customer service dept told me that i had miss used their service! (as if anyone would pay a fee to avoid extra charges would then go and mss use the service) So after complaining in writing I wrote and told then that I was going to a reputable communication company and accused BT of obtaining money by deception, which they ignored I have been a happy user with VM and have broadband at 50Mb that is great for my Apple kit so don't even think about going to BT you will regret it.
- Location
-
- Location
- Reviewing
- BT
- Date
- 2015-04-03
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.