BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 8289 customer ratings since 2020-06-19 (Show all time ratings)

Visit BT   Read our BT buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,117 Customer Reviews over 312 pages

  • Reviewer
    Location
    Burntwood, Staffs
    Reviewing
    BT
    Date
    Comments
    NONE of the categories has proved to be worth even a SINGLE star, and to rub salt into the wounds, I'm locked into the contract for 18 months. Use BT at your COSTLY peril
  • Reviewer
    Location
    Hastings
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I'm sad to even give BT 1 star. there service is appauling, they lie and when not lieing to the customer and trying to explain very bad speeds they either havent got a clue or try to balme it on you. At one point i was told to fix it my self from now on and another instance left on hold for 6 hours. I got 6-7 mbs when i frst joined on an 8 meg line now i have 20 meg and get from 76kbs to 1.7meg. I would stear well claer from BT as its some times hard to understand there customer support because of there very strong foreign accents. BT realy dont even deserve a star. Terrable service speed and they havent a clue at all.
  • Reviewer
    Location
    milton keynes
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Been with BT now TOO LONG absolutely rubbish connection and customer service, we are annoyed that BT are charging for a service which they are not giving considering how much they make there is no excuse for poor connection problems, deeply dissatisfied
  • Reviewer
    Location
    Cheadle Hulme
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BT's Broadband speed is far, far too slow. Getting through to Customer Service is a time consuming nightmare. All in all, a desperately poor service.
  • Reviewer
    Location
    Donaghcloney Craigavon Co Armagh NI
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      4 stars
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    I live in the Lagan Valley (the largest populated area in Northern Ireland)and my Broadband Speed varies between 0.310mb and 0.120mb, BT's charter stipulates that all households would have a mimnimum speed of 0.512mb by 2009. I am registered Disabled and use my computer for shopping etc. My computer is only one year old running Vista. BT are absolute rubbish at getting anything done to speed my broadband up. They are helpful on the phone but useless on the ground.
  • Reviewer
    Location
    ickenham
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    Speed less than 1MB in our area! Pointless going to other Broadband providers if the BT line is hopeless, which is really frustrating. Hopefully when BT finally get around to installing Fibre Optic cable it will even out the playing field more.Did not tell us contract had expired after one year! Technical department in India as usual & sounds that far away on the phone. Hopeless with MACs as well. Just moved to Virgin so we will see how they do!
  • Reviewer
    Location
    great Bromley,Colchester,Essex
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      3 stars
    Comments
    the speed is absolutely appalling-480k upload 350k download and is sold as up to 8MB.
  • Reviewer
    Location
    Rochester, Kent, UK
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    BT Yahoo is the internet connection I use. I have Option 3 for the internet connection and full week no cost for land line calls on a BT line. It works OK but I'm certain it is not the most I could get from BT for the money I am paying.
  • Reviewer
    Location
    Woodborough Nottinghamshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Reliability
      4 stars
    Comments
    Have had an issue about speed with BT since I switched to them.People next to me on same company are getting between 2.00 and 3.00MB I was getting 0.9 at good times. Have complained to BT who sent an engineer out to test the line and said nothing wrong with your house wiring system and nothing wrong with the line to the house, I asked about the other peoples speed he said just one of those things. When he left my speed has now gone to 1.6 now strange that it has but still not good enough as the engineer said I should be getting three.
  • Reviewer
    Location
    Cumbria
    Reviewing
    BT
    Date
    Ratings
    • Customer Service
      3 stars
    • Speed
      1 star
    Comments
    best download speed 0.83mbps and upload 0.32mbps pretty hopeless.Most video clips wont play properly, stop start all the way through,only getting 1 tenth what I should be,really I should be only paying for what I'm recieving 50p a month,trading standards maybe?

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.