BT Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Recent Customer Ratings for BT

  • Satisfaction
    3.1 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 7359 customer ratings since 2020-07-26 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

3,133 Customer Reviews over 314 pages

  • Reviewer
    Location
    West Hallam
    Reviewing
    BT
    Date
    Comments
    BT, very disappointing. When the Broadband works I'm getting nearly 3 Mb (woohoo) - guess what? It's flaky as hell and drops to 1.4 Mb regularly which takes a really long phone call to India and escalation before (yet again) it's accpeted as an issue at the SP end and they sort it within 24 hours - during this time it drops to 1.4 Mb which doesn't support the BT Vision package (what I'm bloody well paying for!!!). BT - you really need to sort your 'stuff' out - my Mrs is totally against getting Sky but she's coming round to it very quickly....SKY HD, sports...footy...hmmm.... I'm telling you, you're gonna have to sort it out damn quick to keep me as a customer...
  • Reviewer
    Location
    Gerrards cross
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Reliability
      1 star
    Comments
    The very low speeds do not allow any training videos to be watched.
  • Reviewer
    Location
    Leicester
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    absolutely useless 20/02/2011 speed 0.13mbps they tell you engineer is working on it. no results on improvement since oct 2010. i will change asap
  • Reviewer
    Location
    Axminster
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    Switched from Pipex to BT I was told it would be faster but no real difference. The switching process was awful BT in breech of contract twice legals pending. Customer service absolute chaos Mind you so was pipex, talk talk. No money has been invested in Axminster exchange for years total rip off for what you get.
  • Reviewer
    Location
    Glasgow
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A complete and utter waste of money. Poor speed of 58.Mbps. Terrible customer care/service and you get put through to India to people who can't understand a word you say. I am paying for a service that has crashed twice in a year,the first being a local exchange problem that took 10 days to fix, with lots of fobbing off by customer service in between.
  • Reviewer
    Location
    nottingham
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    I am on option 3 and took out Bt as I was promised 4mg.I have always got 2 or 2.5,until it hit the decks a few weeks ago at 0.06!!!!!
    After a new hubb and filters Bt engineer came out today and saw that my Bt extention was installed with thin internal wire and had perished on the outside of the house.He said i would never have got good broadband with that wiring.They have now put the correct wiring in and a new linebox which doesn,t require filters.
    Straight away speed is up to 2.2 and am told it should settle to about 3.2 mgs over the next 10 days.
    customer services told me there was nothing wrong with my connection a month ago.Two weeks ago someone else at customer services confirmed that my line had a problem.
    seems i have had the wrong wiring for 6 years which was ok until I tried to run broadband off it.
  • Reviewer
    Location
    Oxfordshire
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    We have BT Broadband Option 3, with a Home Hub v2.0 (wireless n). Performance is pretty good (7MB download) but the connection has a nasty habit of going down 2 or 3 times a week.
    The hub is great - we have 3 PCs wired into it, and run my daughter's laptop, 2 XBoxes and 1 PS3 all wirelessly onto it. Performance wise it is very good.
    Customer service wise though BT are a laugh - rather like a bloke trying to get into a woman's pants they will say anything to you, and afterwards they will dump you and ignore you.
  • Reviewer
    Location
    Crumlin
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      5 stars
    Comments
    Very happy with service in general except with speed. But told system being updated to fibre optic in jan 2011. apart from that excellent service and customer service couldn't be more helpful
  • Reviewer
    Location
    chelmsford
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    absolutely shocking!
    we dont get half the channels and the ones we do are always juddery and cut out, the on demand tv works about 20% of the time, got solf movie channels but all of them are pay-per-view. the phone line is crackley and the internet needs to be restarted every half hour or so. Also even though we have 'unlimited' internet we got charged £100 for excessive usage (thanks to the flatmates bf!)
    we have never been on hold for less than 30 mins when trying to get help and their explanation was that we lived in a poor reception area... why did you recommend this package, charge and install it for us then!?!
    this is our first flat and internet ect was the one luxury item we had on our budget. thoroughly disappointed in BT and would never EVER recommend.
  • Reviewer
    Location
    Dronfield, Sheffield
    Reviewing
    BT
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After another problem, this week at 330k on my line and being reported by the "technical specialists" at BT as working fine at 7MB (which I've never had!! 2MB at best when it works) I've had enough. CONTRACT TERMINATED!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.